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Moto X return policy

Any know the return policy for the Moto X. The website is not clear, it talks about having 14 days to change your design if you don't like it but no mention if you can get a complete refund. I want to buy this as a gift but need the option to return it if is not liked. Anyone ever receive a refund?
Thanks

"For Moto X devices designed with Moto Maker: Let’s say you do all of your designing, get your Moto X, and then decide you have a different favorite color. You can re-design once if you return the first one within 14 days of buying (30 days in California), no questions asked."
I read that as 14 days from purchase date (not delivery date). The website is silent as to the developer edition but I was told in a chat session the developer edition is 14 days from delivery.
I'd post a link but because of the rules, it won't let me. But if you google motorola return policy --- what I posted will come up.
EDIT: I see what you mean now, that language is for design changes. May want to open a chat session to clarify. They will send you a transcript after the session so you will the answer in writing as well.

You can get a full refund for a MotoMaker X. It is 14 days from the day FedEx delivers it to you, just like an exchange. You can open the factory sealed box and they will still accept it for a refund.
You may have to defend yourself if you get one of "those" reps...

8_8 said:
You can get a full refund for a MotoMaker X. It is 14 days from the day FedEx delivers it to you, just like an exchange. You can open the factory sealed box and they will still accept it for a refund.
You may have to defend yourself if you get one of "those" reps...
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I couldn't find that anywhere in their refund policy, has anyone here ever gotten a refund? I'm going to try to chat them up when it's not so busy.

I am not sure if they spell it out explicitly in their policy but they will take it back based on my experience at least. Sorry I was not so clear -- yes, I did get a refund on mine. I got a not so pleasant foreign sounding lady rep who called me on Thanksgiving 8PM asking me why I wanted to return my X for a refund and questioning me. She was a MotoMaker manager and wanted to confirm the refund after I had called them. The next day I got an email from a Motorola rep confirming the refund:
Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
Subject
Motorola Mobility
Discussion Thread
Via Email (Ashley) 11/29/2013 01:10 PM
Hi,
Your refund is processing. You should see it back in your account within 7-10 business days.
Thanks,
Ashley
[---001---]
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If you look in the Cyber Monday thread, you'll see a LOT of people returned their Moto Xs for refunds as well. I definitely understand where you are coming from in looking for it officially spelled out from Moto so you can feel safe about it, so I guess your best bet is going to be to contact Moto via chat/email (even though their phone support is much more accurate) so you can get it in writing and save it.

They take it back... Even with an unlock code generated. They also email you a prepaid overnight shipping label too. Its pretty awesome. I've not gotten my refund yet but I only returned it on Friday.
Sent from my Nexus 5 using XDA Premium 4 mobile app

Jayrod1980 said:
They take it back... Even with an unlock code generated. They also email you a prepaid overnight shipping label too. Its pretty awesome. I've not gotten my refund yet but I only returned it on Friday.
Sent from my Nexus 5 using XDA Premium 4 mobile app
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Is it OK to get a full refund if I already open it? What number did you contact for returning? Thank you!

Any experience here with refund after the 14 days?
situation is I'm on my 2nd Moto X, both a had software issues. I'm sure Ill be able to refund it no problem based on my circumstances but just want some feedback. It sucks I really liked this phone.
also anyone recommend a good I can replace this with?
-should cost around 400$ w/ tax
-has to be new and from a legit retailer (not ebay or amazon 3rd party sellers)
-not a nexus 5, I here lot's of those are having some weird microphone volume issue.
-no HUMGO phones lol, something close to the moto size
open to ALL suggestions! thanks!

I made a stupid decision to go with motomaker 32 gig full price instead of the dev edition. My fwd facing camera looks like the gromet or o-ring around the camera is coming off and sliding down partially obscuring the camera. Does anyone know if Moto has allowed people to swap from motomaker full price to dev edition since the cost is the same? Going to call later today when I can get on the phone and see if they'll allow it...

ballisticn8 said:
I made a stupid decision to go with motomaker 32 gig full price instead of the dev edition. My fwd facing camera looks like the gromet or o-ring around the camera is coming off and sliding down partially obscuring the camera. Does anyone know if Moto has allowed people to swap from motomaker full price to dev edition since the cost is the same? Going to call later today when I can get on the phone and see if they'll allow it...
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Assuming you didn't use any coupons or extra discounts, you could just return the moto maker one and place a new order for the dev edition, since that's usually how they treat "exchanges" anyway. If you had a coupon or discount that isn't available now, they can offer an advance exchange (where they charge you for the new device then refund it when they receive the old one) but I think that only works for straight moto maker exchanges.

[Q] Should I buy the Moto X now to use in April?

I want to get a Moto X, but I'm under contract with Sprint until April and would like to switch to ATT. I'm wondering if I should buy the Moto X today with the $100 off, wait until April to see if the price drops more, or wait until summer for a possible new version of the phone. Right now I'm leaning toward buying today with the $100 off coupon, but I thought I'd seek the advice of my trusted XDA community. Thanks in advance for any advice/help.

I guess it depends on how set you are on AT&T? If you are certain about AT&T then I'd probably order it as I don't see the Moto X going any lower than $299 for the majority of people.
I also wouldn't expect a new version until August 2014.

You could also just buy a used one in April. They'll probably be about $200 by then.

Keep in mind there are a plethora of phones to be dropped between now and April
MotoX Developer Edition

No...they will likely be on sale for $300 again between now and April. It was less than two months ago they were $350 on sale. Plus you'd lose out on a few months of warranty buying now and letting it sit.

The only thing with getting a used one is I want a specific setup (for me, a big part of the appeal of the Moto X is the customization) and it may be hard to find one used, in good shape, the way I want it. I'm not really interested in any of the other upcoming phones coming out before April, so I don't feel any need to wait and see about those. The thing I'm most hesitant about is getting the Moto X and having a significantly better phone in the same line come out just a few months later. Then again, I guess it's hard to beat $300 off-contract, and any new phone will be significantly more expensive, so it may not be worth waiting until then.

Just buy it, worst case you can sell it when you move on. I've been buying and selling phones for a while and usually I end up spending maybe 400 a year after profit and loss but I go through 3+ phones in the process. I just sold a 400 nexus 5 white for 399.95 all I lost was tax's and shipping so I rented a nexus for 3 months for 60 bucks. 20 a month is Cheaper than subsiding phones with carriers.
MotoX Developer Edition

If you're going to switch to AT&T, unless you're planning to go the prepaid route: it makes better sense to buy on-contract as I recall the Moto X is free then.

If you are certain you want to switch to AT&T, I say purchase it now. My answer is based on the fact, however, that I came from a Galaxy Nexus and anything was a welcome upgrade, and I had decided that I wanted only the Moto X. I'm on Verizon, and have to be due to crappy coverage from everyone else, and will never see another Nexus again. The Moto X is really the only viable alternative. I've pretty much decided to stick with Moto from here on out, provided they keep up the things they've been doing lately. So essentially, if it were me, I'd know that I'd still be set on the Moto X come April. If you're a specs chaser or always want the next big thing, I say wait until April to pick a new phone. I really doubt you'll see a newer Moto X before September though.

moto x 1st gen discounts?

with the new generation of the moto x being released, are there any discounts or coupon codes for the first generation moto x through motomaker?

Once you say "any kind" you open yourself up to stuff like this:
http://www.motorolatradein.com/
I ran through the questionnaire and it offered me $60 for mine. Needless to say when you can get 3 times that much for just the screen that's not a very good offer.
I'd wait a while. I'm sure something better will be offered.
I am on Republic Wireless. They have always sold the Moto X for $299 off contract but they won't have it as early as other carriers due to their hybrid WiFi/cell ROM, which takes some extra time to roll out. If you want inexpensive service ($40/mo. is their most expensive plan) and are willing to do your own tech support you may want to consider them.
There are caveats to consider. So search the site for "caveats" and you will see what they are.

thanks. I'm looking for an off-contract gsm 64gb version. motomaker had a $100 off coupon a few months ago, just wondering if another coupon exists thats still valid.

Was wondering the same myself.

Probably, but too late, I already preordered the new Moto G. I'm interested in that dual speakers. It'll make a good backup device.

I'm also waiting for discounts! I don't like that they made the new Moto X big so I'm sticking with the old one!

I think all the discounts were the ones already run the last few months. It sounds like many configurations of the original X (TOX?) are already sold out. I think they have been doing pretty decent inventory control for a while in anticipation of the changeover. I could be wrong, but a huge fire sale on large volume would surprise me. I know configurations, such as 64 GB, for some services are already sold out.

http://www.androidauthority.com/original-moto-x-no-longer-sold-motorola-website-530034/

Best Place to buy the moto G 2014 US?

Best Place to buy the moto G 2014 US? Fastest shipping? My Tmobile S4 Just Broke. Thanks in Advance.

Motorola.com
Sent from my XT1034 using XDA Free mobile app

I just placed an order and the estimated delivery is on 9/30/2014
I hope its a lot faster than that. However, the Amazon sales links make me feel like technically the phone isn't "officially released" state-side. I couldn't even place an order for the Shell I wanted because they were "pre-orders". Basically Motorola wants you to order the phone without accessories, and then pay for shipping for that order. Lame!

ItsJono said:
I just placed an order and the estimated delivery is on 9/30/2014
I hope its a lot faster than that. However, the Amazon sales links make me feel like technically the phone isn't "officially released" state-side. I couldn't even place an order for the Shell I wanted because they were "pre-orders". Basically Motorola wants you to order the phone without accessories, and then pay for shipping for that order. Lame!
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That is why I'm still hesitant to make a purchase right now because it seems like it hasn't officially launched here in the US. I'm still hoping for a 16GB to be available, although US moto website has set the capacity to 8GB.

In stock at Amazon now.

[Q] Can't decide Moto X or Nexus 6

Hi guys, trying to make a big decision here and hoping to get some questions on the X cleared up before I try deciding this. I'm comparing between getting a Moto X Pure edition in 64gb vs. the N6 in 64gb (assuming I can find one in stock ever). I've only ever had phones that were easy to root/rom/etc. though. OG Droid & Galaxy Nexus, also a Nexus 7 2013 for a tablet. I'm assuming the Pure edition already would have 5.x on it, but I wasn't clear if there is an easy way to root it like how on the N7 I just use fastboot to boot a TWRP image and flash SuperSU's flashable .zip whenever an OTA comes around and removes it.
The main thing I use root for anymore though is just so I can do something like run Titanium Backup to transfer saved data between devices (for games for example) or to make a backup before an OTA update in case something goes wrong. I could be living in the stone ages though and maybe there's a better way of doing it now lol.
Other things I'm wondering. I've heard varying reports of battery life. I know this has more to do with individual usage and installed apps/etc. but the battery does seem on the small side especially compared to a Nexus 6. Should I at least be able to expect to get through 10 hours of "normal" email/texting/bit of random gaming and not be on a dead battery? My other concern is whether not having the OIS on the camera like the one in the N6 is much of a problem. I should mention that I'd be coming back to Android (phone-wise) from a Lumia 1020 WP which I went with mostly because of the camera on it. I can't deal with the apps issue any longer though and DXOMark is rating newer android phones as having better cameras anyway. So, camera quality is probably the main concern. On paper the N6 looks better, but I'm just wondering if anyone can advise me on how they compare in the real world.
Going with the X would be great because the size is better, I could do the N6 but it's definitely big. I know I'm mostly drawn to it because "nexus" and 3gb of RAM and the camera. On the other hand I can get a 64gb Pure Edition X for like $125 less since moto-maker is showing $100 off right now. Oh, yeah, I'll be paying full price as I'm 1 year into the 2 year contract with AT&T on my Lumia.

Well that's a difficult decision since sizes are for me almost more relevant thing vs 3gb ram bigger battery different camera.
Rooting side victara is pretty easy, bootloader idem but at the moment we have only few people (making a huge work) working on moto x 2014 modding, maybe for n6 you can find a lot more "options"
Root for victara (for now) is only bootable with img file, no flashable zip as i know at the moment.
So i can only remember to you that size question is for me more important as the other things together.
Ps. Victara battery isn't so big but +4 hours on screen time is easy to achieve.

michyall said:
Well that's a difficult decision since sizes are for me almost more relevant thing vs 3gb ram bigger battery different camera.
Rooting side victara is pretty easy, bootloader idem but at the moment we have only few people (making a huge work) working on moto x 2014 modding, maybe for n6 you can find a lot more "options"
Root for victara (for now) is only bootable with img file, no flashable zip as i know at the moment.
So i can only remember to you that size question is for me more important as the other things together.
Ps. Victara battery isn't so big but +4 hours on screen time is easy to achieve.
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Thanks. Yeah I'm not necessarily looking for roms. I'm actually currently running rooted stock with unlocked bootloader on my N7 and totally happy with that and would probably do the same whether I end up with an X or N6 for the phone. I just wasn't sure about rooting on the X. As I said I'd be getting the Pure Edition which sounds kind of like a Google Play Edition/Developer Edition type of thing where I shouldn't have any issues unlocking and rooting it if I'm understanding correctly. I did figure out after looking closer at Moto's website that the $100 off I was seeing ends on Saturday so I guess I better figure this out quick.

flyinion said:
Thanks. Yeah I'm not necessarily looking for roms. I'm actually currently running rooted stock with unlocked bootloader on my N7 and totally happy with that and would probably do the same whether I end up with an X or N6 for the phone. I just wasn't sure about rooting on the X. As I said I'd be getting the Pure Edition which sounds kind of like a Google Play Edition/Developer Edition type of thing where I shouldn't have any issues unlocking and rooting it if I'm understanding correctly. I did figure out after looking closer at Moto's website that the $100 off I was seeing ends on Saturday so I guess I better figure this out quick.
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The Pure edition is the way to go. Zero bloat, unlockable boot loader, easy root, fastest updates. The N6 is nice, but it is way too big IMO. The X has all the awesome Moto add ons (display, voice, actions), its performance is great, and it runs near stock android which IMO makes it every bit as good as a Nexus, if not better because of the add ons. Also, the motomaker customizations are amazing. I have a leather one, and I'm still blown away by the build quality and general maturity of it. Seriously, every other phone feels like a toy compared to it. Also, you absolutely cannot beat the price. It's an incredible value, especially with the $100 off.

Thanks. Yeah I'm really leaning towards the X now even though I want to in the back of my mind say N6 on principal of the whole "it's a nexus" "roms" etc. A friend at work also passed on a $140 discount code to me just now which actually only adds $40 to the $100 off promo Moto is already running but still, that's a 64GB X with turbo charger and leather back for $575 vs. $715 for just a 32GB N6 so estimating $770 with tax for a 64GB of that. Yeah, now that I look at that, the choice is becoming a lot more clear
Anyone have any input on ordering it with the Moto Care accident protection for $85 extra? I'm usually very good with my phones although I did manage to crack a corner of the screen on my current phone because I wasn't paying attention and forgot that it was on my leg before jumping out of a lifted vehicle in my driveway......oops.

flyinion said:
Thanks. Yeah I'm really leaning towards the X now even though I want to in the back of my mind say N6 on principal of the whole "it's a nexus" "roms" etc. A friend at work also passed on a $140 discount code to me just now which actually only adds $40 to the $100 off promo Moto is already running but still, that's a 64GB X with turbo charger and leather back for $575 vs. $715 for just a 32GB N6 so estimating $770 with tax for a 64GB of that. Yeah, now that I look at that, the choice is becoming a lot more clear
Anyone have any input on ordering it with the Moto Care accident protection for $85 extra? I'm usually very good with my phones although I did manage to crack a corner of the screen on my current phone because I wasn't paying attention and forgot that it was on my leg before jumping out of a lifted vehicle in my driveway......oops.
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Definitely get the Moto care. I have it on both my X's (2013+2014). Haven't had to use it, but it's comforting to know that I'm covered.

@flyinion. The discount has been extended until the 17th, in case you need a day or two to decide. It's in the news on all the big Android websites

xRogerxC said:
@flyinion. The discount has been extended until the 17th, in case you need a day or two to decide. It's in the news on all the big Android websites
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Thanks, yep I saw the $140 code my co-worker gave me is extended, I think I may have been talking about the $100 promo Moto currently has on their entire site because I didn't know about the other $140 one at the time.

I was in the same position as you a month a few months a go. I decided to go for the Moto X for the following reasons:
1. Size, I was worried the Nexus 6 was just too big. Though I never got to handle one, still haven't now.
2. Availability. I just couldn't get a Nexus 6 around Xmas time in the UK. And eventually got impatient.
3. Price. Motorola was offering £100 off when it first came out. No brainer really. In the end I used my free network upgrade got an iPhone 6 sold that on eBay for £480 (which promptly broke, lol) and bought a Moto X for £380 and stuck it on the iPhone 6's tariff.
4. Looks. Though I did really like the look of the Midnight Blue Nexus 6, I fell in love with the look of a Moto X with Bamboo back.
With regards how long the battery lasts it is really dependent on how much you hammer the phone. Today I've used it quite intensively hitting on the GPU with a lot of gaming and its now about to die at 9pm. However I've had the day off work, hanging around on my own so its practically always been in my hand. When at work or doing other activities I usually have about 30% come the end of the day.

Just to complicate things further you might also want to consider importing a Moto Maxx XT1225.

Steve-x said:
Just to complicate things further you might also want to consider importing a Moto Maxx XT1225.
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Hmmm, just based on a quick search, for that price I might as well just go with the N6 though. It would actually be cheaper I'm pretty sure at this point it's going to be an X in either leather which will hit at about 575 with the 140 discount and taxes or 550 if I decide to go with the plastic back. (that price includes tossing a turbo charger in as well)

One thing to consider is the the leather is meant to mark quite easily so you may want to invest in a case.
I have one and put it on if I think the phone might pick up some knocks, when my daughter wants to play with it, a night out etc.

Zammo76 said:
One thing to consider is the the leather is meant to mark quite easily so you may want to invest in a case.
I have one and put it on if I think the phone might pick up some knocks, when my daughter wants to play with it, a night out etc.
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Yeah I'm not worried about that. I saw the Droid Life article about how the lighter colored leather has aged over 3 months and I actually think it looks really nice like that. I think I'm 99.9% sure I'll be going with the X now instead of the Nexus and probably ordering later today. Stopping by a store one last time to see it in person.

Well, just ordered a Moto X with a $140 off code. Really went round and round trying to figure out what design to go with . I was trying to do something with the white face to be a little different but in the end I went with Cognac, black front, red trim, 64GB pure edition, and added in a turbo charger and the 2 year warranty thing. They must have had a ton of orders. When I started looking a couple days ago shipping was about 8 days. Now I have a two week wait

flyinion said:
Well, just ordered a Moto X with a $140 off code. Really went round and round trying to figure out what design to go with . I was trying to do something with the white face to be a little different but in the end I went with Cognac, black front, red trim, 64GB pure edition, and added in a turbo charger and the 2 year warranty thing. They must have had a ton of orders. When I started looking a couple days ago shipping was about 8 days. Now I have a two week wait
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I ordered my 32GB Moto X on Tuesday the 10th, estimated arrival was Wednesday the 18th. It ended up arriving yesterday (Friday) morning. So you may get it early. So far I'm really liking it, especially the active display. I've only used Nexus for the past 3 years, but due to price increase and size I chose to skip the N6. The $140 off brought the total price down to $440, same as my N5 I've been using since it came out (until I shattered the screen dropping onto concrete).
Sent from my Nexus 7 using xda premium

95Z28 said:
I ordered my 32GB Moto X on Tuesday the 10th, estimated arrival was Wednesday the 18th. It ended up arriving yesterday (Friday) morning. So you may get it early. So far I'm really liking it, especially the active display. I've only used Nexus for the past 3 years, but due to price increase and size I chose to skip the N6. The $140 off brought the total price down to $440, same as my N5 I've been using since it came out (until I shattered the screen dropping onto concrete).
Sent from my Nexus 7 using xda premium
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Ah that would be cool. Unfortunately I now need to call Moto in the morning to find out if my order actually went through. My credit card sent a "did you really do this" text and we replied yes and I didn't bother to check my email till later as everything looked fine when I went through the order process. Looked at my email a few hours later and saw a "your order has been cancelled" email due to the card being denied, yet nothing on the Moto site shows it as cancelled just that it hasn't shipped yet. The card showed a pending $0 charge and a pending one for the real amount so I don't know if they automatically retried it and just never sent a followup email

95Z28 said:
I ordered my 32GB Moto X on Tuesday the 10th, estimated arrival was Wednesday the 18th. It ended up arriving yesterday (Friday) morning. So you may get it early. So far I'm really liking it, especially the active display. I've only used Nexus for the past 3 years, but due to price increase and size I chose to skip the N6. The $140 off brought the total price down to $440, same as my N5 I've been using since it came out (until I shattered the screen dropping onto concrete).
Sent from my Nexus 7 using xda premium
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Wow you weren't kidding about the timing. I ordered on Sunday after the fiasco with the credit card on Saturday. Got an email this morning that it shipped already even though it had said 3-2-14 when I ordered. FedEx site says it will be here Monday, shipping email from Moto said Friday the 27th.