Any know the return policy for the Moto X. The website is not clear, it talks about having 14 days to change your design if you don't like it but no mention if you can get a complete refund. I want to buy this as a gift but need the option to return it if is not liked. Anyone ever receive a refund?
Thanks
"For Moto X devices designed with Moto Maker: Let’s say you do all of your designing, get your Moto X, and then decide you have a different favorite color. You can re-design once if you return the first one within 14 days of buying (30 days in California), no questions asked."
I read that as 14 days from purchase date (not delivery date). The website is silent as to the developer edition but I was told in a chat session the developer edition is 14 days from delivery.
I'd post a link but because of the rules, it won't let me. But if you google motorola return policy --- what I posted will come up.
EDIT: I see what you mean now, that language is for design changes. May want to open a chat session to clarify. They will send you a transcript after the session so you will the answer in writing as well.
You can get a full refund for a MotoMaker X. It is 14 days from the day FedEx delivers it to you, just like an exchange. You can open the factory sealed box and they will still accept it for a refund.
You may have to defend yourself if you get one of "those" reps...
8_8 said:
You can get a full refund for a MotoMaker X. It is 14 days from the day FedEx delivers it to you, just like an exchange. You can open the factory sealed box and they will still accept it for a refund.
You may have to defend yourself if you get one of "those" reps...
Click to expand...
Click to collapse
I couldn't find that anywhere in their refund policy, has anyone here ever gotten a refund? I'm going to try to chat them up when it's not so busy.
I am not sure if they spell it out explicitly in their policy but they will take it back based on my experience at least. Sorry I was not so clear -- yes, I did get a refund on mine. I got a not so pleasant foreign sounding lady rep who called me on Thanksgiving 8PM asking me why I wanted to return my X for a refund and questioning me. She was a MotoMaker manager and wanted to confirm the refund after I had called them. The next day I got an email from a Motorola rep confirming the refund:
Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
Subject
Motorola Mobility
Discussion Thread
Via Email (Ashley) 11/29/2013 01:10 PM
Hi,
Your refund is processing. You should see it back in your account within 7-10 business days.
Thanks,
Ashley
[---001---]
Click to expand...
Click to collapse
If you look in the Cyber Monday thread, you'll see a LOT of people returned their Moto Xs for refunds as well. I definitely understand where you are coming from in looking for it officially spelled out from Moto so you can feel safe about it, so I guess your best bet is going to be to contact Moto via chat/email (even though their phone support is much more accurate) so you can get it in writing and save it.
They take it back... Even with an unlock code generated. They also email you a prepaid overnight shipping label too. Its pretty awesome. I've not gotten my refund yet but I only returned it on Friday.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Jayrod1980 said:
They take it back... Even with an unlock code generated. They also email you a prepaid overnight shipping label too. Its pretty awesome. I've not gotten my refund yet but I only returned it on Friday.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Is it OK to get a full refund if I already open it? What number did you contact for returning? Thank you!
Any experience here with refund after the 14 days?
situation is I'm on my 2nd Moto X, both a had software issues. I'm sure Ill be able to refund it no problem based on my circumstances but just want some feedback. It sucks I really liked this phone.
also anyone recommend a good I can replace this with?
-should cost around 400$ w/ tax
-has to be new and from a legit retailer (not ebay or amazon 3rd party sellers)
-not a nexus 5, I here lot's of those are having some weird microphone volume issue.
-no HUMGO phones lol, something close to the moto size
open to ALL suggestions! thanks!
I made a stupid decision to go with motomaker 32 gig full price instead of the dev edition. My fwd facing camera looks like the gromet or o-ring around the camera is coming off and sliding down partially obscuring the camera. Does anyone know if Moto has allowed people to swap from motomaker full price to dev edition since the cost is the same? Going to call later today when I can get on the phone and see if they'll allow it...
ballisticn8 said:
I made a stupid decision to go with motomaker 32 gig full price instead of the dev edition. My fwd facing camera looks like the gromet or o-ring around the camera is coming off and sliding down partially obscuring the camera. Does anyone know if Moto has allowed people to swap from motomaker full price to dev edition since the cost is the same? Going to call later today when I can get on the phone and see if they'll allow it...
Click to expand...
Click to collapse
Assuming you didn't use any coupons or extra discounts, you could just return the moto maker one and place a new order for the dev edition, since that's usually how they treat "exchanges" anyway. If you had a coupon or discount that isn't available now, they can offer an advance exchange (where they charge you for the new device then refund it when they receive the old one) but I think that only works for straight moto maker exchanges.
Related
Sorry if this is a repost. But I stumbled upon this deal @ dell.com and was wondering if anyone had any knowledge of it:
16gb black or white Moto X AT&T OFF contract for $205.99.
http://accessories.us.dell.com/sna/...~16749937&nf=262407~0~16749937&s=bsd&~ck=anav
Now I don't know if this is a mistake or not, but I placed the order and it went through. It came out to be $222 shipped...am I missing out on something here?
I even contacted the customer support, and they confirmed it was a special they have with AT&T, but they were unable to tell me any other details, like how long the sale is going on for. The rep did tell me that my order would not ship out until the 15th-ish, while my confirmation email said it would arrive around 11/21/13.
I hope this is legit, as I've already ordered a 32 gb Nexus 5 from Google and will be expecting it soon. But I prefer the form factor of the Moto X, and for that price point, I'm either returning the Nexus, or selling it.
p00kienrayray said:
Sorry if this is a repost. But I stumbled upon this deal @ dell.com and was wondering if anyone had any knowledge of it:
16gb black or white Moto X AT&T OFF contract for $205.99.
http://accessories.us.dell.com/sna/...~16749937&nf=262407~0~16749937&s=bsd&~ck=anav
Now I don't know if this is a mistake or not, but I placed the order and it went through. It came out to be $222 shipped...am I missing out on something here?
I even contacted the customer support, and they confirmed it was a special they have with AT&T, but they were unable to tell me any other details, like how long the sale is going on for. The rep did tell me that my order would not ship out until the 15th-ish, while my confirmation email said it would arrive around 11/21/13.
I hope this is legit, as I've already ordered a 32 gb Nexus 5 from Google and will be expecting it soon. But I prefer the form factor of the Moto X, and for that price point, I'm either returning the Nexus, or selling it.
Click to expand...
Click to collapse
Deleted because i need to learn to read.
p00kienrayray said:
Sorry if this is a repost. But I stumbled upon this deal @ dell.com and was wondering if anyone had any knowledge of it:
16gb black or white Moto X AT&T OFF contract for $205.99.
http://accessories.us.dell.com/sna/...~16749937&nf=262407~0~16749937&s=bsd&~ck=anav
Now I don't know if this is a mistake or not, but I placed the order and it went through. It came out to be $222 shipped...am I missing out on something here?
I even contacted the customer support, and they confirmed it was a special they have with AT&T, but they were unable to tell me any other details, like how long the sale is going on for. The rep did tell me that my order would not ship out until the 15th-ish, while my confirmation email said it would arrive around 11/21/13.
I hope this is legit, as I've already ordered a 32 gb Nexus 5 from Google and will be expecting it soon. But I prefer the form factor of the Moto X, and for that price point, I'm either returning the Nexus, or selling it.
Click to expand...
Click to collapse
Same kind of thing happened on Amazon yesterday. Swappa is gonna be swamped with new phones.
gochiefs said:
Looking up the part number i also found this one Best Buy http://www.bestbuybusiness.com/bbfb/en/US/adirect/bestbuy;jsessionid=1BE54255D5663C43D6EEDF9538C49AF3.bstby6?cmd=catProductDetail&productID=BB19304054&operation=Overview
Click to expand...
Click to collapse
HMMMMMM....interesting.
chaoslimits said:
Same kind of thing happened on Amazon yesterday. Swappa is gonna be swamped with new phones.
Click to expand...
Click to collapse
Ha, yea I heard about that, WITW is going on here?
gochiefs said:
Looking up the part number i also found this one Best Buy http://www.bestbuybusiness.com/bbfb/en/US/adirect/bestbuy;jsessionid=1BE54255D5663C43D6EEDF9538C49AF3.bstby6?cmd=catProductDetail&productID=BB19304054&operation=Overview
Click to expand...
Click to collapse
Yours is under "new contract phones". I doubt it's contract free.
gochiefs said:
Looking up the part number i also found this one Best Buy http://www.bestbuybusiness.com/bbfb/en/US/adirect/bestbuy;jsessionid=1BE54255D5663C43D6EEDF9538C49AF3.bstby6?cmd=catProductDetail&productID=BB19304054&operation=Overview
Click to expand...
Click to collapse
Well in trying to purchase it thru the best buy link, it requires you to select a plan, so it looks like its on contract pricing.
p00kienrayray said:
Well in trying to purchase it thru the best buy link, it requires you to select a plan, so it looks like its on contract pricing.
Click to expand...
Click to collapse
I think this is only for business accounts. It asks for Company name and asks you verify the company details.
chaoslimits said:
I think this is only for business accounts. It asks for Company name and asks you verify the company details.
Click to expand...
Click to collapse
If you're referring to the Dell website, all I did was use my employer's name (I'm guessing you can use any company's name), but the billing and shipping were to my personal card and address. There were no company verification steps or anything like that. BTW, I checked out as a guest, and didn't even create a Dell account.
p00kienrayray said:
If you're referring to the Dell website, all I did was use my employer's name (I'm guessing you can use any company's name), but the billing and shipping were to my personal card and address. There were no company verification steps or anything like that. BTW, I checked out as a guest, and didn't even create a Dell account.
Click to expand...
Click to collapse
Nice find!!!! was able to order one and just received confirmation email!
Wow, I just ordered one too. I even picked next day shipping for $21.99 to expedite it.
Only problem was that even though I picked next day air it says delivery estimated on November 19th???
Edit: At this point I'd be happy if it even shows up to my work!
The Moto X they're selling has a different model number since it's made for a business. It's still a moto x obviously but I wonder what different security measures it has. Rooting it may be different since the software may be made more secure for business purposes. Just a wild theory but something to think about.
I ordered a white one and a black one. My wife wants one like mine and I figure I can maybe flip the other on the cheap and still come out with a good deal
Damn, maybe too good to be true! The part number seems to indicate new service on a quick Google search...is there anyway they can restrict a phone to new service/contract activation only?
So, I just gave this a shot and ordered a Black Moto X from Dell. I've just read too many reviews praising the phone and the pricepoint is too tempting to pass up.
I would like to use SmartTalk for this phone if possible. I really hope it works out.
I also really wanted a Droid MAXX for its' incredible battery life, but $206 for a Moto X, yeah, that will work. :good:
just saw it on macmall also for $210
http://www.macmall.com/p/ATAndT-Cellular-Telephony/product~dpno~9773708~pdp.idijdhh
Edit:
well i just googled the part number and saw it on ecost for $210
http://www.ecost.tc/p/product~dpno~9773708~pdp.idijdhh
What's going on here guys lol?
Good marketing trick to swamp the market... I'm more than convinced.
methodz said:
just saw it on macmall also for $210
http://www.macmall.com/p/ATAndT-Cellular-Telephony/product~dpno~9773708~pdp.idijdhh
Edit:
well i just googled the part number and saw it on ecost for $210
http://www.ecost.tc/p/product~dpno~9773708~pdp.idijdhh
What's going on here guys lol?
Click to expand...
Click to collapse
https://www.shi.com/Products/ProductDetail.aspx?SHISystemID=ShiCommodity&ProductIdentity=27547727
$91.45?
It seems odd that there are duplicate listings for the Black and White Moto Xs on Dell. The only difference is the model number, apparently. Something seems wrong. That being said, Dell is pretty good as far as returns go, and I feel like you'd be stupid not to try for a $200 phone here. I'm expecting either a cancellation email or just some weird, $200 accessory to show up at my doorstep in 10 days.
For $200 I bit the bullet and willing to put up with lack of updates and such... this being ATT phone...
Sent from my LT30at using Tapatalk
I bought one, interested to see what the deal is. Be prepared to be disappointed
sc4fpse said:
https://www.shi.com/Products/ProductDetail.aspx?SHISystemID=ShiCommodity&ProductIdentity=27547727
$91.45?
It seems odd that there are duplicate listings for the Black and White Moto Xs on Dell. The only difference is the model number, apparently. Something seems wrong. That being said, Dell is pretty good as far as returns go, and I feel like you'd be stupid not to try for a $200 phone here. I'm expecting either a cancellation email or just some weird, $200 accessory to show up at my doorstep in 10 days.
Click to expand...
Click to collapse
Yea, I'm thinking the same thing. On my confirmation email Dell said that they are not responsible for pricing errors, so a cancellation email is very possible especially if large volume of orders are placed. They've already charged my card, and the worst thing that can happen is they refund the $. Besides for $200, why not?
Maybe its supposed to be the Moto G.
No cheap deals on dell.ca...
Hello Everyone,
I have recently purchased Moto X using the Moto Maker website on 1st May which is yet to be delivered.
My first question is: I wanted to know how to track my order using the order#?
Secondly: As there is an offer going on in which we get Moto Skip when we purchase the Moto X using Moto Maker on May 1st that offer was not added to my cart. So, will I be getting the Moto Skip or not?
And finally: What is the customer service email for Moto X (USA)?
All that info should be in the confirmation email you got after ordering. If you didn't get the email (check spam folders?), check to see if you were charged for it (credit card activity, etc). If you weren't, I don't think your order was completed.
A Skip was added to my order automatically.
Sent from my SGH-T959V using xda app-developers app
Skip was automatically added to my order too.. And also, my moto says it is still not shipped on their website(scheduled delivery is the 13th I think).. but FedEx has this thing that notifies you when a package is shipped to you. I got an email from them Monday. My moto x will be here tomorrow! It's called FedEx delivery manager..
Sent from my LG-V500 using Tapatalk
Waiting to be picked up
spy21der said:
Skip was automatically added to my order too.. And also, my moto says it is still not shipped on their website(scheduled delivery is the 13th I think).. but FedEx has this thing that notifies you when a package is shipped to you. I got an email from them Monday. My moto x will be here tomorrow! It's called FedEx delivery manager..
Sent from my LG-V500 using Tapatalk
Click to expand...
Click to collapse
I ordered mine on May 6th, and it is still showing not shipped on their website; however, fedex delivery manager shows that the shipping info has been sent to them and they just have to pick it up. I don't know if the skip will be included with the package with the phone or a separate package. I wish I would of seen were I could add a screen protector for free with my unlocked Moto X gsm order. I would talk to customer service about adding it, yet don't want to mess around with Motorola's sometimes screwy customer service lol. Why push my luck? I am getting the Moto X because they screwed up with my rma of my moto g. I was offered it in return for their mistake; however, they still sent me a moto g, yet it has some issues, and now they are sending me the moto X. Awesome!!! 3g to 4g lte, what's not to love? Grateful to the people at Motorola state side that got this all worked out for me. You guys are awesome. Now if I could only, honestly, say the same about the stuff going on overseas. They try, they do, yet sometimes the wires get crossed badly over there.
Rachine35 said:
I ordered mine on May 6th, and it is still showing not shipped on their website; however, fedex delivery manager shows that the shipping info has been sent to them and they just have to pick it up. I don't know if the skip will be included with the package with the phone or a separate package. I wish I would of seen were I could add a screen protector for free with my unlocked Moto X gsm order. I would talk to customer service about adding it, yet don't want to mess around with Motorola's sometimes screwy customer service lol. Why push my luck? I am getting the Moto X because they screwed up with my rma of my moto g. I was offered it in return for their mistake; however, they still sent me a moto g, yet it has some issues, and now they are sending me the moto X. Awesome!!! 3g to 4g lte, what's not to love? Grateful to the people at Motorola state side that got this all worked out for me. You guys are awesome. Now if I could only, honestly, say the same about the stuff going on overseas. They try, they do, yet sometimes the wires get crossed badly over there.
Click to expand...
Click to collapse
I created a new Motomaker MotoX as a warranty replacement for my original one (loose O-ring covering front-facing camera) on May 3rd and it arrived today (8th) with the Skip in the same FedEx box. The order status on Motorola's site still never changed until this afternoon, so it seems they're shipping faster than they can update the database.
1. To track your order, all you can do is log into your motorola account and see what it says for Status. However, since the X came out, people buying direct from moto have reported very inconsistent web site status updates. Often times receiving their X before the Moto web site was updated even once. Best bet... Sign up for a FedEx Delivery Manager account. You'll get alerts from FedEx when your phone is picked up from Moto, including the FedEx tracking number, expected delivery date, etc. (this will then be active for any packages sent to you/your address via FedEx)
2. I can't answer. Free Skip was not an offer when I purchased my Developer Edition back in November.
3. They don't really advertise an email address for customer service. If you visit Moto's web site and select help, there are options to submit requests via their web site for certain things like returns, device help, etc. But not a "customer service" email address. What are you wanting to do?
As you may tell, I've received it. I could see updates at the Moto web page. Got the Skip too, but haven't played with it yet. It arrived MUCH earlier than expected, but I'm within a day's ground shipping of the factory, so YMMV.
So far, not sure about the Air grippy case. The rubber helps some, but it's no Seidco nor Defender case.
Everything else so far? WOW! Compared to my old DD, this beats it in nearly every way.
I'm surprised how cute some of the custom apps are. Whether they remain after the honeymoon...
Sent from my XT1053 using XDA Free mobile app
Bad News!!
My order was cancelled by Motorola and they are not mentioning why online. I will have to call their US hotline number to find out the reason for the cancellation.
Anyways, I couldn`t wait and had no hopes of that US order getting through so I ordered the Moto X 16gb from the local online retailer here in India (Flipkart).
Pissed, haven't even received my 32GB, black leather, red trim phone yet, and I can get it $50 cheaper now. My wife has an upgrade available too, can I buy a new one and return the phone to Verizon w/in 14 days?
toddbecker said:
Pissed, haven't even received my 32GB, black leather, red trim phone yet, and I can get it $50 cheaper now. My wife has an upgrade available too, can I buy a new one and return the phone to Verizon w/in 14 days?
Click to expand...
Click to collapse
Why not try asking Motorola for a credit. For the inconvenience of still waiting for your phone and since they've discounted the price. Pick up a turbo charger and a case or something.
qwerty12601 said:
Why not try asking Motorola for a credit. For the inconvenience of still waiting for your phone and since they've discounted the price. Pick up a turbo charger and a case or something.
Click to expand...
Click to collapse
Working on that now, though I really only want to get the $50 discount. Only headache is related to the upgrades. The Moto maker process did take my upgrade, so I spoke to Verizion, aside from having to play some upgrade ping pong with the upgrade on my wife's line, there shouldn't be a problem placing a second order and getting the upgrade back when Motorola cancels my first order. If I didn't have another upgrade available, this would be a much bigger deal.
I only placed the original order on 10/8, which is one reason why I am miffed about the discount. I realize that Moto can't always just apply sale pricing to previous purchases. I'm actually pleasantly surprised that they are willing to take the phone back w/ no penalty (15 day buyers remorse program, includes return shipping via FedEx). The upgrade ping pong is a minor annoyance and worth the $50 to me. It would certainly be nice if they could just cancel the first order... on hold regarding that right now. Cancelling the order wasn't possible.
Overall, both Moto and Verizon customer support were very helpful, and I'll be able to get my discounted 32GB, black leather, red trim Moto X 3 days later than the original.
Hey guys, what is the difference in ordering from the play stor vs motorola ie shipping, warranty etc. Going to try and order Wednesday a 64gb white and would like to get different opinions. Thanks
Good luck. I would try direct from Motorola.
It is the very definition of insanity to sit on a computer and hit refresh hoping for a chance to have the privilege of sending a corporation large chunks of money. Google has been doing some type of social experiment just to see how insane people actually are. I fell prey to this insanity and wasted literally hours attempting to give them my money. Not again. If they begin normal sales I may purchase one but then again I am thinking no corporation who does this sort of thing actually deserves my money. I may look elsewhere. I pulled out an old Note 1 and realized what a great device it was so the Note 4 is looking more attractive to me, even though I like/liked the original concept of Nexus and have purchased every Nexus device that came out. But if I do get one it will be direct from Motorola.
That'll teach 'em. Google still gets your money.
Sent from my VS980 4G using XDA Premium HD app
trickster2369 said:
That'll teach 'em. Google still gets your money.
Sent from my VS980 4G using XDA Premium HD app
Click to expand...
Click to collapse
It is not about "teaching" anyone. It is about putting up with bulls***.
It's up to you, really. The warranty is exactly the same (It's Motorola's warranty in both cases). Google, historically, has been better about replacing defective/damaged units, but Moto has Moto Care, which is one of the cheapest accidental damage warranties out there. At this time, it doesn't look like you can buy Moto Care for a Play Store model, but that may change (and you can always get the slightly more expensive one from Fair Trade). Also, Moto's site is infinitely easier to order from right now, and they offer a payment plan, unlike Google. On the flip side, Moto charges you immediately, whereas Google only places a hold on your credit card, and doesn't actually charge you until the unit ships. Speaking of shipping, Moto ships via FedEx ground only, whereas Google offers UPS Ground, 2nd Day, and Next Day shipping options.
Pros and Cons either way. I chose Google, because of my past experiences with their replacement policies, but many people swear by Moto, so I think you'll be happy either way.
jt3 said:
It's up to you, really. The warranty is exactly the same (It's Motorola's warranty in both cases). Google, historically, has been better about replacing defective/damaged units, but Moto has Moto Care, which is one of the cheapest accidental damage warranties out there. At this time, it doesn't look like you can buy Moto Care for a Play Store model, but that may change (and you can always get the slightly more expensive one from Fair Trade). Also, Moto's site is infinitely easier to order from right now, and they offer a payment plan, unlike Google. On the flip side, Moto charges you immediately, whereas Google only places a hold on your credit card, and doesn't actually charge you until the unit ships. Speaking of shipping, Moto ships via FedEx ground only, whereas Google offers UPS Ground, 2nd Day, and Next Day shipping options.
Pros and Cons either way. I chose Google, because of my past experiences with their replacement policies, but many people swear by Moto, so I think you'll be happy either way.
Click to expand...
Click to collapse
Ok that's what I wanted to know, thank you.
Can't will just buy insurance through the carriers? Verizon, Sprint, etc
Evidently no MotoCare for Nexus 6
https://forums.motorola.com/posts/1b06206026
In the motorola forums they said that they will not be offering Moto Care for the Nexus 6.
bsteiner36 said:
https://forums.motorola.com/posts/1b06206026
In the motorola forums they said that they will not be offering Moto Care for the Nexus 6.
Click to expand...
Click to collapse
That's also been refuted several times by Moto reps, including specific pricing ($85 for 2 years). At this point, it's really a guessing game, since no REAL information will come out until the Nexus 6 is actually launched. With Moto, if you didn't/can't order the extended coverage at purchase time, you can call with the device information once you receive it. We'll know for sure once people receive their devices and attempt to add coverage.
jt3 said:
That's also been refuted several times by Moto reps, including specific pricing ($85 for 2 years). At this point, it's really a guessing game, since no REAL information will come out until the Nexus 6 is actually launched. With Moto, if you didn't/can't order the extended coverage at purchase time, you can call with the device information once you receive it. We'll know for sure once people receive their devices and attempt to add coverage.
Click to expand...
Click to collapse
Also just found this, sorry if re post, make sure and read the entire feed. At first glance it gives you the impression that moto care will not be offered, then it goes on to say it is not offered right now, but will be.
https://twitter.com/MotorolaSupport/status/531497697937985537
chrisg1548 said:
Hey guys, what is the difference in ordering from the play stor vs motorola ie shipping, warranty etc. Going to try and order Wednesday a 64gb white and would like to get different opinions. Thanks
Click to expand...
Click to collapse
From my personal experience I would order from the Google Play Store. Their customer support is amazing (surprisingly) and they gave me a replacement Nexus 5 at no charge because I had set a dumbell on my screen and it smeared everywhere. It was rooted/ unlocked and they could've cared less.
I've been lurking on the n6 forum because I want one but they are hard to comeby at the moment, and I am waiting to see what ATT does with theirs, if they will have ATT bloatware and so on.
mistahseller said:
From my personal experience I would order from the Google Play Store. Their customer support is amazing (surprisingly) and they gave me a replacement Nexus 5 at no charge because I had set a dumbell on my screen and it smeared everywhere. It was rooted/ unlocked and they could've cared less.
I've been lurking on the n6 forum because I want one but they are hard to comeby at the moment, and I am waiting to see what ATT does with theirs, if they will have ATT bloatware and so on.
Click to expand...
Click to collapse
Thanks for the advice, as far as I know all models from the carriers shouldn't have bloat ware, not 100% sure.
Isn't it cheaper to order through Motorola? Free shipping and people are reporting the tax is cheaper too.
PS.
Anybody returned this phone to Motorola for full refund? I wonder how long it takes them to credit you back. Also do they send a check or credit back your card? Their customer service is PITA.
oneplus said:
Anybody returned this phone to Motorola for full refund? I wonder how long it takes them to credit you back. Also do they send a check or credit back your card? Their customer service is PITA.
Click to expand...
Click to collapse
How long have you had the device? But I RMA'ed a Moto X within their 14 day window. Got an email within a couple of hours with the shipping label. They credited my Visa card, about 2 weeks after the device hit their door.
cam30era said:
How long have you had the device? But I RMA'ed a Moto X within their 14 day window. Got an email within a couple of hours with the shipping label. They credited my Visa card, about 2 weeks after the device hit their door.
Click to expand...
Click to collapse
Had it for 2 months but started having screen issues and they had no white 64gb replacement so they offered to issue full refund.
oneplus said:
Had it for 2 months but started having screen issues and they had no white 64gb replacement so they offered to issue full refund.
Click to expand...
Click to collapse
Based on what I've read on several threads here, it looks like it's "hit & miss" in your situation. Some have good experiences, like mine, and others are horrible. Good luck.
cam30era said:
Based on what I've read on several threads here, it looks like it's "hit & miss" in your situation. Some have good experiences, like mine, and others are horrible. Good luck.
Click to expand...
Click to collapse
Their awesome finance department had supposedly issued only $699.99 refund because according to Motorola taxes do not get refunded because taxes are paid to the Government. These guys are worse than 1+1 customer service.
oneplus said:
Their awesome finance department had supposedly issued only $699.99 refund because according to Motorola taxes do not get refunded because taxes are paid to the Government. These guys are worse than 1+1 customer service.
Click to expand...
Click to collapse
That's very strange. They refunded state sales tax to me...
cam30era said:
That's very strange. They refunded state sales tax to me...
Click to expand...
Click to collapse
Yeah, probably some idiot representative in their finance department. Really annoying having to spend 2 hours/week calling them. Is a shame, paying $800 for a device and receiving such customer support.
I sect back a Moto x 2014 that I bought from Moto at the end of December. Just received a credit last week. Had to chat/call with them over 10 times. They screwed up the rma and only gave me credit for an accessory I never returned. Finally spoke to someone in their order admin department, and they finally resolved the issue. Going to think twice before ordering anything directly from Moto again.