Database Develop

Moto X return policy

Any know the return policy for the Moto X. The website is not clear, it talks about having 14 days to change your design if you don't like it but no mention if you can get a complete refund. I want to buy this as a gift but need the option to return it if is not liked. Anyone ever receive a refund?
Thanks

"For Moto X devices designed with Moto Maker: Let’s say you do all of your designing, get your Moto X, and then decide you have a different favorite color. You can re-design once if you return the first one within 14 days of buying (30 days in California), no questions asked."
I read that as 14 days from purchase date (not delivery date). The website is silent as to the developer edition but I was told in a chat session the developer edition is 14 days from delivery.
I'd post a link but because of the rules, it won't let me. But if you google motorola return policy --- what I posted will come up.
EDIT: I see what you mean now, that language is for design changes. May want to open a chat session to clarify. They will send you a transcript after the session so you will the answer in writing as well.

You can get a full refund for a MotoMaker X. It is 14 days from the day FedEx delivers it to you, just like an exchange. You can open the factory sealed box and they will still accept it for a refund.
You may have to defend yourself if you get one of "those" reps...

8_8 said:
You can get a full refund for a MotoMaker X. It is 14 days from the day FedEx delivers it to you, just like an exchange. You can open the factory sealed box and they will still accept it for a refund.
You may have to defend yourself if you get one of "those" reps...
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I couldn't find that anywhere in their refund policy, has anyone here ever gotten a refund? I'm going to try to chat them up when it's not so busy.

I am not sure if they spell it out explicitly in their policy but they will take it back based on my experience at least. Sorry I was not so clear -- yes, I did get a refund on mine. I got a not so pleasant foreign sounding lady rep who called me on Thanksgiving 8PM asking me why I wanted to return my X for a refund and questioning me. She was a MotoMaker manager and wanted to confirm the refund after I had called them. The next day I got an email from a Motorola rep confirming the refund:
Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
Subject
Motorola Mobility
Discussion Thread
Via Email (Ashley) 11/29/2013 01:10 PM
Hi,
Your refund is processing. You should see it back in your account within 7-10 business days.
Thanks,
Ashley
[---001---]
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If you look in the Cyber Monday thread, you'll see a LOT of people returned their Moto Xs for refunds as well. I definitely understand where you are coming from in looking for it officially spelled out from Moto so you can feel safe about it, so I guess your best bet is going to be to contact Moto via chat/email (even though their phone support is much more accurate) so you can get it in writing and save it.

They take it back... Even with an unlock code generated. They also email you a prepaid overnight shipping label too. Its pretty awesome. I've not gotten my refund yet but I only returned it on Friday.
Sent from my Nexus 5 using XDA Premium 4 mobile app

Jayrod1980 said:
They take it back... Even with an unlock code generated. They also email you a prepaid overnight shipping label too. Its pretty awesome. I've not gotten my refund yet but I only returned it on Friday.
Sent from my Nexus 5 using XDA Premium 4 mobile app
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Is it OK to get a full refund if I already open it? What number did you contact for returning? Thank you!

Any experience here with refund after the 14 days?
situation is I'm on my 2nd Moto X, both a had software issues. I'm sure Ill be able to refund it no problem based on my circumstances but just want some feedback. It sucks I really liked this phone.
also anyone recommend a good I can replace this with?
-should cost around 400$ w/ tax
-has to be new and from a legit retailer (not ebay or amazon 3rd party sellers)
-not a nexus 5, I here lot's of those are having some weird microphone volume issue.
-no HUMGO phones lol, something close to the moto size
open to ALL suggestions! thanks!

I made a stupid decision to go with motomaker 32 gig full price instead of the dev edition. My fwd facing camera looks like the gromet or o-ring around the camera is coming off and sliding down partially obscuring the camera. Does anyone know if Moto has allowed people to swap from motomaker full price to dev edition since the cost is the same? Going to call later today when I can get on the phone and see if they'll allow it...

ballisticn8 said:
I made a stupid decision to go with motomaker 32 gig full price instead of the dev edition. My fwd facing camera looks like the gromet or o-ring around the camera is coming off and sliding down partially obscuring the camera. Does anyone know if Moto has allowed people to swap from motomaker full price to dev edition since the cost is the same? Going to call later today when I can get on the phone and see if they'll allow it...
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Assuming you didn't use any coupons or extra discounts, you could just return the moto maker one and place a new order for the dev edition, since that's usually how they treat "exchanges" anyway. If you had a coupon or discount that isn't available now, they can offer an advance exchange (where they charge you for the new device then refund it when they receive the old one) but I think that only works for straight moto maker exchanges.

[Q] Do you think the N6 will release on VZW before 12/31/14?

So VZW is offering a 2 line plan, 10gb to share, unlimited t+t, for $80 (and my employee discount will make it even cheaper) until December 31st! My gf and I are going to go in together to get this since we each pay around $70-$80 for 2gb plans already. Only problem is I have to upgrade my phone before I switch or I will lose my upgrade eligibility. I hate all the other phones out right now and really want a N6.
So I ask my fellow XDA members to speculate whether or not the N6 will be available on VZW before 12/31/14. I know there is no date set, im just looking for some opinions.
TIA and I hope some of you get the same deal as was offered to me. BTW on the commercial it says that the 10gb share plan is $110 but when I called to ask they said it was only $80.

When you sign up for the new service, won't you be able to get two devices at the upgrade-subsidized price anyway?

No because my GF and I are combining plans and she just got an upgrade a month ago.

My guess is no, but there's nothing close to concrete yet.

No one knows. You can guess as well and have a 50/50 shot at getting it right just like everyone else...

Pretty sure the $80 is just the data portion. You'll need to tack on $40 per device on top of that.
Sent from my XT1096 using XDA Free mobile app

TokedUp said:
No because my GF and I are combining plans and she just got an upgrade a month ago.
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Did Verizon change how family plans work? I thought that if you sign up for two lines, you get to buy two devices at the on-contract price. Since your GF is not eligible for an upgrade, you should still have one line left that is eligible to purchase at the on-contract price?

I think it will. Probably right before Christmas. They want the droid turbo to get all the attention before they put out the Nexus 6.
Sent from my Nexus 7 using XDA Free mobile app

Or just get a new iphone with your upgrade and sell it on craigs list or ebay and use the money to buy a nexus 6 off contract from google or moto ect and use that on verizon.

if you dont care much about custom ROMS or root , pick up the droid turbo, I play with one for a bit from a friend, is a SICK device 3900mah battery, 805 chipset, 5.2 qhd display and stock android with moto futures, cant go wrong with it

sgloki77 said:
if you dont care much about custom ROMS or root , pick up the droid turbo, I play with one for a bit from a friend, is a SICK device 3900mah battery, 805 chipset, 5.2 qhd display and stock android with moto futures, cant go wrong with it
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You're posting on XDA and you think I won't care about custom roms or Root? LMFAO cmon man!
Droid Turbo sucks IMO, no SD Card and ugly as hell. Also I have a bad feeling the Dev community will be small. No thanks, i'll pass. This is my chance to get a Nexus device on VZW, im all for it and will wait as long as I have to.
Dont want to turn this thread into a device conversation. Im just looking for opinions on whether or not ppl think the N6 will drop before 12/31/14 so I can get that sweet deal.

TokedUp said:
Droid Turbo sucks IMO, no SD Card and ugly as hell.
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According to the specs I've seen, the Nexus 6 won't have an SD card slot either, have you heard differently?
My opinion is the Nexus 6 will be available easily before 12/31/2014.

No it wont have an SD card slot BUT it does come in a 64gb option unlike the DT.

TokedUp said:
No it wont have an SD card slot BUT it does come in a 64gb option unlike the DT.
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The Droid Turbo DOES in fact come with a 64gb option as well....

What? I was just at the store and they said only 32gb. Maybe he meant they only had 32gb in stock. I stand corrected, thanks!

I have it on good authority that Verizon will see the Nexus 6 before 12/31/15. Not sure about 12/31/14

:\ LOL

Just got back from my local VZw store (Corporate location 42nd st NYC) and received some bad news. I know, I know, CSR's suck and never know what they are talking about. That being said I kinda know one of the guys that work there, he's pretty much who I talk to every time I go to the store. He's pretty good with the info he gives so I trust him. He said VZW has no plans to release the N6. FML. He said he spoke with a bunch of higher ups because ppl kept coming in/calling about the N6 and none of them had any idea that VZW was even gonna carry it. He said there's no chance it comes out this year. If it comes out at all it would be closer to spring of next year. I hate VZW so much......
My question now is, if Best Buy will have stock this week why cant we buy from them and activate it on VZW? I know BB has VZW phones so what would stop them from selling me and activating a N6 on VZW?

TokedUp said:
Just got back from my local VZw store (Corporate location 42nd st NYC) and received some bad news. I know, I know, CSR's suck and never know what they are talking about. That being said I kinda know one of the guys that work there, he's pretty much who I talk to every time I go to the store. He's pretty good with the info he gives so I trust him. He said VZW has no plans to release the N6. FML. He said he spoke with a bunch of higher ups because ppl kept coming in/calling about the N6 and none of them had any idea that VZW was even gonna carry it. He said there's no chance it comes out this year. If it comes out at all it would be closer to spring of next year. I hate VZW so much......
My question now is, if Best Buy will have stock this week why cant we buy from them and activate it on VZW? I know BB has VZW phones so what would stop them from selling me and activating a N6 on VZW?
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Man that hurts the soul! Hopefully I can take my G Play Pre ordered N6 and activate by just taking the micro sim out of the ol M8 and profiting? I spoke with a play store rep in the Nexus threads that he assured that my N6 would work out of the box with VZW when I received it? Crossing fingers

I would think if it wasn't going to be available on vzw, moto wouldn't have wasted time/resources to get all the vzw network bands built in.
Sent from my SCH-I605 using Tapatalk

[Q] Motorola or play store?

Hey guys, what is the difference in ordering from the play stor vs motorola ie shipping, warranty etc. Going to try and order Wednesday a 64gb white and would like to get different opinions. Thanks

Good luck. I would try direct from Motorola.
It is the very definition of insanity to sit on a computer and hit refresh hoping for a chance to have the privilege of sending a corporation large chunks of money. Google has been doing some type of social experiment just to see how insane people actually are. I fell prey to this insanity and wasted literally hours attempting to give them my money. Not again. If they begin normal sales I may purchase one but then again I am thinking no corporation who does this sort of thing actually deserves my money. I may look elsewhere. I pulled out an old Note 1 and realized what a great device it was so the Note 4 is looking more attractive to me, even though I like/liked the original concept of Nexus and have purchased every Nexus device that came out. But if I do get one it will be direct from Motorola.

That'll teach 'em. Google still gets your money.
Sent from my VS980 4G using XDA Premium HD app

trickster2369 said:
That'll teach 'em. Google still gets your money.
Sent from my VS980 4G using XDA Premium HD app
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It is not about "teaching" anyone. It is about putting up with bulls***.

It's up to you, really. The warranty is exactly the same (It's Motorola's warranty in both cases). Google, historically, has been better about replacing defective/damaged units, but Moto has Moto Care, which is one of the cheapest accidental damage warranties out there. At this time, it doesn't look like you can buy Moto Care for a Play Store model, but that may change (and you can always get the slightly more expensive one from Fair Trade). Also, Moto's site is infinitely easier to order from right now, and they offer a payment plan, unlike Google. On the flip side, Moto charges you immediately, whereas Google only places a hold on your credit card, and doesn't actually charge you until the unit ships. Speaking of shipping, Moto ships via FedEx ground only, whereas Google offers UPS Ground, 2nd Day, and Next Day shipping options.
Pros and Cons either way. I chose Google, because of my past experiences with their replacement policies, but many people swear by Moto, so I think you'll be happy either way.

jt3 said:
It's up to you, really. The warranty is exactly the same (It's Motorola's warranty in both cases). Google, historically, has been better about replacing defective/damaged units, but Moto has Moto Care, which is one of the cheapest accidental damage warranties out there. At this time, it doesn't look like you can buy Moto Care for a Play Store model, but that may change (and you can always get the slightly more expensive one from Fair Trade). Also, Moto's site is infinitely easier to order from right now, and they offer a payment plan, unlike Google. On the flip side, Moto charges you immediately, whereas Google only places a hold on your credit card, and doesn't actually charge you until the unit ships. Speaking of shipping, Moto ships via FedEx ground only, whereas Google offers UPS Ground, 2nd Day, and Next Day shipping options.
Pros and Cons either way. I chose Google, because of my past experiences with their replacement policies, but many people swear by Moto, so I think you'll be happy either way.
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Ok that's what I wanted to know, thank you.

Can't will just buy insurance through the carriers? Verizon, Sprint, etc

Evidently no MotoCare for Nexus 6
https://forums.motorola.com/posts/1b06206026
In the motorola forums they said that they will not be offering Moto Care for the Nexus 6.

bsteiner36 said:
https://forums.motorola.com/posts/1b06206026
In the motorola forums they said that they will not be offering Moto Care for the Nexus 6.
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That's also been refuted several times by Moto reps, including specific pricing ($85 for 2 years). At this point, it's really a guessing game, since no REAL information will come out until the Nexus 6 is actually launched. With Moto, if you didn't/can't order the extended coverage at purchase time, you can call with the device information once you receive it. We'll know for sure once people receive their devices and attempt to add coverage.

jt3 said:
That's also been refuted several times by Moto reps, including specific pricing ($85 for 2 years). At this point, it's really a guessing game, since no REAL information will come out until the Nexus 6 is actually launched. With Moto, if you didn't/can't order the extended coverage at purchase time, you can call with the device information once you receive it. We'll know for sure once people receive their devices and attempt to add coverage.
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Also just found this, sorry if re post, make sure and read the entire feed. At first glance it gives you the impression that moto care will not be offered, then it goes on to say it is not offered right now, but will be.
https://twitter.com/MotorolaSupport/status/531497697937985537

chrisg1548 said:
Hey guys, what is the difference in ordering from the play stor vs motorola ie shipping, warranty etc. Going to try and order Wednesday a 64gb white and would like to get different opinions. Thanks
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From my personal experience I would order from the Google Play Store. Their customer support is amazing (surprisingly) and they gave me a replacement Nexus 5 at no charge because I had set a dumbell on my screen and it smeared everywhere. It was rooted/ unlocked and they could've cared less.
I've been lurking on the n6 forum because I want one but they are hard to comeby at the moment, and I am waiting to see what ATT does with theirs, if they will have ATT bloatware and so on.

mistahseller said:
From my personal experience I would order from the Google Play Store. Their customer support is amazing (surprisingly) and they gave me a replacement Nexus 5 at no charge because I had set a dumbell on my screen and it smeared everywhere. It was rooted/ unlocked and they could've cared less.
I've been lurking on the n6 forum because I want one but they are hard to comeby at the moment, and I am waiting to see what ATT does with theirs, if they will have ATT bloatware and so on.
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Thanks for the advice, as far as I know all models from the carriers shouldn't have bloat ware, not 100% sure.

Isn't it cheaper to order through Motorola? Free shipping and people are reporting the tax is cheaper too.

PS.

Can I return my extra nexus 6 or should I sell it? just arrived and I got two now.

I ordered a blue 32 because i wasn't able to secure a white one the first week, two weeks later I was lucky enough to purchase a white one but now I'm stuck with two and having one is expensive enough. Is it possible to return the blue one even though it has already arrived or should i just try to sell it? If i were to sell it, would i lose money and where would be a good place to try to sell it?

Where did you buy it from? You should be within the return window because I got mine in the first batch and it arrived 2 weeks ago tomorrow. I know GPS has 15 days from the delivery date and I'm not sure about Motorola.

Sell it to a local XDA member that can't get their hands on it. You shouldn't lose any money. I'm sure someone is willing to pay for shipping on their end for the device.

bda714 said:
I ordered a blue 32 because i wasn't able to secure a white one the first week, two weeks later I was lucky enough to purchase a white one but now I'm stuck with two and having one is expensive enough. Is it possible to return the blue one even though it has already arrived or should i just try to sell it? If i were to sell it, would i lose money and where would be a good place to try to sell it?
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I heard reports of people offering couple hundred more than what they sell for. Some people don't want to wait and have the money. Just something to think about. Or if you want to be humble and sell to someone at cost and make someone happy for not waiting.

Pilz said:
Where did you buy it from? You should be within the return window because I got mine in the first batch and it arrived 2 weeks ago tomorrow. I know GPS has 15 days from the delivery date and I'm not sure about Motorola.
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I bought them both straight from the Google play store.

bda714 said:
I bought them both straight from the Google play store.
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Then it should be a very easy return. Just give them a call and say you want to return it. Google will send you a shipping label and tell you how to send it.

tomzefi said:
I heard reports of people offering couple hundred more than what they sell for. Some people don't want to wait and have the money. Just something to think about. Or if you want to be humble and sell to someone at cost and make someone happy for not waiting.
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I wish i could post a thread offering to sell it here on xda like you said just to help out a fellow xda member but even the mention of posting a device for sale here will result in the threat of getting my account banned, i have made that mistake once. It really isn't right especially in this situation, I'm not looking to get rich or even profit from it. And who knows, maybe someone here would be really stoked to be able to just send me a pm and be able to get their hands on one rather than struggling to get one from the limited stock. I think the issue should be handled on a case by case basis but hey, just one man's opinion. The moderators abusing their authority is a whole seperate issue though and one on which i personally refuse to comment.

Pilz said:
Then it should be a very easy return. Just give them a call and say you want to return it. Google will send you a shipping label and tell you how to send it.
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OK thanks, i will try giving them a call before my fifteen days is up.

bda714 said:
I wish i could post a thread offering to sell it here on xda like you said just to help out a fellow xda member but even the mention of posting a device for sale here will result in the threat of getting my account banned, i have made that mistake once. It really isn't right especially in this situation, I'm not looking to get rich or even profit from it. And who knows, maybe someone here would be really stoked to be able to just send me a pm and be able to get their hands on one rather than struggling to get one from the limited stock. I think the issue should be handled on a case by case basis but hey, just one man's opinion. The moderators abusing their authority is a whole seperate issue though and one on which i personally refuse to comment.
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I feel ya. But put it up on swappa. I think that's the official XDA market place or Google plus. Buy ya I think there were too many scams on XDA so they pulled the plug on market place.

Better sell that sucker! I am sure the value drops everyday as the devices become more available. But I sold mine for 835!

Better to buy "new" international version or refurbished from Best Buy?

So I got one on amazon that was supposed to be new and a us warrantied model.
Turns out it's not a us model. Also the box wasn't sealed and Sony says that the warranty info says it would expire over a month prior to a year past my purchase date... indicating to them that it has been previously activated.
I noticed best buy occasionally has them refurbished with a 90 day geek squad warranty.
Any thoughts on which is the better option?
Thanks in adavance

I wouldn't buy a refurbished phone, but that's just me. Too bad you can't get the US version sold by Amazon anymore, and too bad that seller shafted you - looks like they are the only NEW seller on Amazon currently.
Do you have any international sellers in mind? Perhaps depending on the vendor, you could at least have some kind of return option for the worst case scenario of a DOA phone.
I hope you can get this all resolved. And partly because I'm hoping you'll share the exact steps you take to get root/fingerprint/t-mo all working on the phone so I can replicate it. Good luck.

camaro322hp said:
I wouldn't buy a refurbished phone, but that's just me. Too bad you can't get the US version sold by Amazon anymore, and too bad that seller shafted you - looks like they are the only NEW seller on Amazon currently.
Do you have any international sellers in mind? Perhaps depending on the vendor, you could at least have some kind of return option for the worst case scenario of a DOA phone.
I hope you can get this all resolved. And partly because I'm hoping you'll share the exact steps you take to get root/fingerprint/t-mo all working on the phone so I can replicate it. Good luck.
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I'm sort of leaning towards the international one, but i have my doubts that this one they sent me is new. I should have no problem flashing the modified firmware to keep the fingerprint sensor and enable wifi calling/vo-lte. I just worry about the battery lifespan mostly.
Regardless by the time I'm finished unlocking and rooting I won't be sending it in to sony for any repairs.

POMF2K said:
I'm sort of leaning towards the international one, but i have my doubts that this one they sent me is new...... I just worry about the battery lifespan mostly.
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I would feel exactly the same. The battery unknown is a big reason why I would avoid refurbed phones. Even though you bought from a 3rd party on Amazon, you should have some protections from amazon, especially in the case where the item is not as described. Sounds like you have proof of that, so I would pursue trying to return that.
As far as where to get a replacement though, I'm not sure, unless you want to buy from a European supplier such as Clove.

camaro322hp said:
I would feel exactly the same. The battery unknown is a big reason why I would avoid refurbed phones. Even though you bought from a 3rd party on Amazon, you should have some protections from amazon, especially in the case where the item is not as described. Sounds like you have proof of that, so I would pursue trying to return that.
As far as where to get a replacement though, I'm not sure, unless you want to buy from a European supplier such as Clove.
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Never heard of Clove. Pretty reputable? As long as exchange is good it should still come in under $400 us.
I've actually asked the amazon company if they would exchange for a sealed in box model or give me a discount since it wasn't as described. They have pretty good feedback, I just worry about the battery.

I recently got a brand new international model from Ebay.

POMF2K said:
Never heard of Clove. Pretty reputable? As long as exchange is good it should still come in under $400 us.
I've actually asked the amazon company if they would exchange for a sealed in box model or give me a discount since it wasn't as described. They have pretty good feedback, I just worry about the battery.
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I haven't personally used Clove, but they've been mentioned by XDA users over the years as a good source of unlocked phones. Or, like Dean says, there is always Ebay if you end up having to return your Amazon phone.

POMF2K said:
So I got one on amazon that was supposed to be new and a us warrantied model.
Turns out it's not a us model. Also the box wasn't sealed and Sony says that the warranty info says it would expire over a month prior to a year past my purchase date... indicating to them that it has been previously activated.
Thanks in adavance
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At least here in Germany the phones did not come sealed (we bought 3 phones so far) and the Warranty started at a date that was much earlier than our purchase date. Dropping an email to Sony fixed the problem

I'd get a new one, and it's not like region matters if you're planning to flash an international firmware to get the fingerprint sensor working anyway

POMF2K said:
Any thoughts on which is the better option?
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You could buy a new one from Amazon Germany AND save some money. Then the fingerprint scanner will work out of the box.

Didgesteve said:
You could buy a new one from Amazon Germany AND save some money. Then the fingerprint scanner will work out of the box.
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This is a good find, but why you guys do not recommend buying used phones from Amazon? For example this one: Amazon.de blue xz1c.
I mean, the only concern would be the battery, right? Because there is no info about how much and for how long it has been used.
I am also looking for auctions on eBay.

Didgesteve said:
You could buy a new one from Amazon Germany AND save some money. Then the fingerprint scanner will work out of the box.
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Assuming I got a fair exchange rate it would still be right around $400 us for a new one. Even if shipping it here wasn't crazy expensive I'd still have to wait for it.