Database Develop

Itskins Problem

Any body have a problem ordering from Itskins? I ask because I ordered their GLA.Z Tempered Glass Screen Protector. I ordered it on 1/26/2013, right before their national holiday.
They do not respond to my E-Mails. I've left messages on their "Offline" support, which never seems to be online.
I am now getting very annoyed. My order has been labeled "IN PREPARATION" for over a month!
:crying:

So . . . no problems?. It's just me?
O.K., what were your turn around times? Was it months, weeks, days or what?

Lord Sekhmet said:
So . . . no problems?. It's just me?
O.K., what were your turn around times? Was it months, weeks, days or what?
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i posted in the itskins thread regarding this. they don't respond to anything. i sent emails and offline messages inquiring about their Lava case for the note 2. i ended up ordering it despite it being out of stock. it took about 4-5 days but it came. i think you just got unlucky with your order. the case i got isn't that great. I'd go with a different company. casemate at least has amazing customer service.

opasha - Well the %@!$&*^%!*@$ have my money already. I'll either give up (NOT) or keep contacting them via their allowed methods.
I really liked the look of their SP. Full screen, even around the speaker and the home button.
While I wait impatiently, I'll have to find an as good replacement.

I ordered on 1-15. After 2 months I just requested a refund through email. They never responded but I did get a refund. Also seems that their screen protectors are just now ready to ship out this week.
Also when I ordered I got a discount. The refund me the normal price. Got an extra 10 dollars back

I wish they would have told me that it would be in stock soon.
Where did you find that information?

Itskins gave me a reply, which is all I wanted. (besides my SP) Communication is so important.
Dear Lord Sekhmet,
We have been working on Note 2 Gla.z since last 3 month we have notice some imperfection about the product. Because we dont want to hold you money I would rather refound your payement and let you know when product will be effective so you can decide to place a new order Please let me know your thoughts.
Best Regards
Shirley
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Lord Sekhmet said:
Any body have a problem ordering from Itskins? I ask because I ordered their GLA.Z Tempered Glass Screen Protector. I ordered it on 1/26/2013, right before their national holiday.
They do not respond to my E-Mails. I've left messages on their "Offline" support, which never seems to be online.
I am now getting very annoyed. My order has been labeled "IN PREPARATION" for over a month!
:crying:
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Click to collapse
Hello,
I first wish to appologise for any delay you have faces and the lack of comunication you have suffered from our support team. I will make sure today a out what happened.
I will asset someone to follow the forum and make sure we will support our custumer here as well.
The email you have been sending are to [email protected]?
Regarding the note 2 gla.z the first mold we made had some imperfection and we had onmake more test. I am still waiting for a good sample before shipping the orders. If you need a refound or any further information kindly email me to [email protected] I will make sure you get a quick reply to your questions.
---------- Post added at 02:18 AM ---------- Previous post was at 02:09 AM ----------
opasha said:
i posted in the itskins thread regarding this. they don't respond to anything. i sent emails and offline messages inquiring about their Lava case for the note 2. i ended up ordering it despite it being out of stock. it took about 4-5 days but it came. i think you just got unlucky with your order. the case i got isn't that great. I'd go with a different company. casemate at least has amazing customer service.
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Hello,
As I see this thread i am seeing a lot of complains and for sure we never leave unhappy custumers at ITSKINS.
We are now making a lot of new products for android phones even aluminium bumper or cases. I am sure we are making a product that you will like. And will do my best to make you forget our competition.
Would you please contact me at [email protected] and i will do my best to get a product that fits your expectation.
Br
---------- Post added at 02:39 AM ---------- Previous post was at 02:18 AM ----------
Lord Sekhmet said:
Itskins gave me a reply, which is all I wanted. (besides my SP) Communication is so important.
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I really feel sorry to have let you down... I will make sure we improve our communication with our customers. so solve those issues.
Kindly contact me by email I will create a coupon for you I really want to make sure you keep a good idea about itskins. We are working very very hard to make something great in the accessories world. We are now producing some very advanced products for Samsung S4, HTC One, Xperia Z and will continue do our best to make unmatchable products.
here is also my skype ID : gsmboutique in case you need some further help.
Best regards,
Christophe

[Q] Anyone that ordered from clove get their Smartwatch 2 yet?

Has anyone that ordered from clove gotten their smartwatch 2 yet? I haven't received any email regarding shipping info. Their site says that they have them in stock.

uly609 said:
Has anyone that ordered from clove gotten their smartwatch 2 yet? I haven't received any email regarding shipping info. Their site says that they have them in stock.
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Nope, nothing yet. I saw them say something like "Please don't email/phone us about dispatch dates for z1 owners who are getting a free sw2 as it will just give us more to do" on their blog or twitter or something though.
Good to know I'm not the only one but it's frustrating!

I just got an email from them saying that they expect to ship all of the smart watches by the end of the week.

uly609 said:
Has anyone that ordered from clove gotten their smartwatch 2 yet? I haven't received any email regarding shipping info. Their site says that they have them in stock.
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No, I am still waiting on this also. Their blog says they will have shipped all back orders by the middle of this week, so today really.

bob2k4 said:
No, I am still waiting on this also. Their blog says they will have shipped all back orders by the middle of this week, so today really.
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Well at least you guys don't have to wait 28 days like I have to do because Phones4u are useless.. Still have to wait till the 17th

Got mine today.. I live in UK
Sent from my C6903 using xda app-developers app

tele27 said:
Got mine today.. I live in UK
Sent from my C6903 using xda app-developers app
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Lucky bastard! Now do us all a favor and do a proper unboxing and setup video!

Hi,
I also ordered an Xperia Z1 through the smartwatch 2 offer on clove. My smartwatch 2 hasn't shipped out yet, but I received an email from them saying that it should ship by by the end of the week. The only problem is that on the website it says that the black silicone strap is sold out. Does this mean that everyone whose order has not been dispatched yet has to wait for new stock to arrive, or does it just mean that there is no stock for new orders?
Can't wait for it to arrive!

I got mine today (UK). EBay methinks, will help offset the cost of the phone simply free.
Sent from my C6903 using XDA Premium 4 mobile app

PushanH said:
Hi,
I also ordered an Xperia Z1 through the smartwatch 2 offer on clove. My smartwatch 2 hasn't shipped out yet, but I received an email from them saying that it should ship by by the end of the week. The only problem is that on the website it says that the black silicone strap is sold out. Does this mean that everyone whose order has not been dispatched yet has to wait for new stock to arrive, or does it just mean that there is no stock for new orders?
Can't wait for it to arrive!
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I too had the smartwatch offer with clove. Got no dispatch email but despite that it turned up this morning! Actually really like it. It's simple and is not trying to be too clever. I'm using watchit which pushes all notifications to the watch seamlessly. Wasted £5 on the smartwatch augmentation thing. Didn't really get it. Watchit is much easier and free too! It looks fine on the wrist too. Even the wife thought it looked good! I was also surprised how many apps are available. Most are pretty useless but I think it's a good sign for the future.
In the few hours I've used it I would say it's actually been quite useful as a remote notification device. It also means I can keep my phone on silent which is nice as it annoys the wife. You just get a nice gentle vibration on your wrist which feels fine. Haven't missed anything yet. The only issue for me is not being able to do much when you get a notification. For example, you can see emails but can't delete them. In the end you always have to go to the phone. What I've realized is that I'm opening the phone much less now. Which is good.
Would just like to amend the comment about the app augmented smartwatch pro. It's actually very good and does a lot more than watchit. For example it allows me to control Google music. Watchit does not. My point should have been that I wanted the watch simply as a notification device. The augmented thing does that, I just believe watchit does it better. Just slightly annoying that I spent a fiver on an app to control Google music! Oh well.
Sent from my C6903 using Tapatalk 2

bmad7136 said:
I too had the smartwatch offer with clove. Got no dispatch email but despite that it turned up this morning! Actually really like it. It's simple and is not trying to be too clever. I'm using watchit which pushes all notifications to the watch seamlessly. Wasted £5 on the smartwatch augmentation thing. Didn't really get it. Watchit is much easier and free too! It looks fine on the wrist too. Even the wife thought it looked good! I was also surprised how many apps are available. Most are pretty useless but I think it's a good sign for the future.
In the few hours I've used it I would say it's actually been quite useful as a remote notification device. It also means I can keep my phone on silent which is nice as it annoys the wife. You just get a nice gentle vibration on your wrist which feels fine. Haven't missed anything yet. The only issue for me is not being able to do much when you get a notification. For example, you can see emails but can't delete them. In the end you always have to go to the phone. What I've realized is that I'm opening the phone much less now. Which is good.
Would just like to amend the comment about the app augmented smartwatch pro. It's actually very good and does a lot more than watchit. For example it allows me to control Google music. Watchit does not. My point should have been that I wanted the watch simply as a notification device. The augmented thing does that, I just believe watchit does it better. Just slightly annoying that I spent a fiver on an app to control Google music! Oh well.
Sent from my C6903 using Tapatalk 2
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Thanks for the info, I guess I won't buy augmented smartwatch then. Hopefully my watch will arrive tomorrow or friday.

Preordered mine from Amazon UK on the 17th of September. The site says is been in stock since October 1st but it hasn't dispatched yet
Then again, I AM in Australia... ETA is the 5th but I really doubt that it can get here in one day

Haven't gotten mine yet. I read the questions and answers on their blog today that said no one will be getting an individual email that their watches have shipped. Once they're done with all orders from the Z Ultra and Z1 then one mass email will go out. You may get your watch before you get an email.
Bottom line: be patient. Le'sigh

Got my watch but, it's corrupted can't even access the home screen just the clock....

I got mine yesterday, haven't used it other than to check it powers on.

Received mine today. Shows it was dispatched on 9/27/13 via Royal Mail.
Took literally less than 2-3 minutes to set up and start using. It's a little big for a woman's wrist but I don't mind.

thepanttherlady said:
Received mine today. Shows it was dispatched on 9/27/13 via Royal Mail.
Took literally less than 2-3 minutes to set up and start using. It's a little big for a woman's wrist but I don't mind.
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Did USPS deliver it here in the states? I live in northern cali so maybe I will get mine today too?:cyclops:

uly609 said:
Did USPS deliver it here in the states? I live in northern cali so maybe I will get mine today too?:cyclops:
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The woman who gets the mail here at work is at lunch so I can't confirm if it came USPS. I'm going to assume that it did because there is no 3rd party courier information on the packaging itself.
Updated to add: Confirmed this was delivered by USPS.

Has anyone who got their Z1 directly from EE received their watch yet?

yep got mine as well today usps

Still waiting

Ordered my 128gb white model the first day. Still saying backordered. Already got my screen protectors in, new car dock will be delivered wednesday. I am really getting impatient here lol. Who else is still waiting?

Already a thread to discuss orders and status as much as you like. No need to open a new thread.
http://forum.xda-developers.com/showthread.php?t=3065633
Thread closed.
Edfunkycold
Have a great day!

Any news on UK availability?

Seems to have been released in the US but no work on UK yet...any ideas when this may be released?

Also waiting to find out about this in the UK, its listed on the Asus UK website but no word of any availability.

Ditto - although I now own a Samsung Gear S3 Classic ( & Frontier when it shows up) - I still want o get the Zenwatch Rose Gold because of the styling

bonerp said:
Seems to have been released in the US but no work on UK yet...any ideas when this may be released?
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Yeah very odd..
Listed on asus website with no information on availability .
The only way to buy the watch is to import from bhphotovideo. (with duty it comes to about £299)
not sure what the UK final price will be though

They have it on the Amazon.de site but you can't have it shipped it to the UK. It seems it's widely available in Europe just not in the UK, maybe it's some safety issue delaying things??

I pre-ordered one from amazon.fr. (france) And even though it had been displaying coming soon (even now) on their website, I received a confirmation email today that it had been shipped.
I tracked it, and it is already in Peterborough, UK, and will be delivered here to me in London on Saturday.
During the pre order, it dropped to 230 euro for the leather-band then went back up, and they honored it..
£193.33 not bad.
Also, saw on reddit that you can use a 15mm pin and just carefully alter your own strap

well.... mine arrive today so....

Oh thats amazing news! how long ago did you pre order! Just ordering from amazon france now...

jamesweech said:
Oh thats amazing news! how long ago did you pre order! Just ordering from amazon france now...
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I pre-ordered on the 26th of November, then I contacted them via email in english and asked if they have stock due before christmas, otherwise I'd have to look for an alternative. They said they don't have a date but they would bump me up the queue.
Hope this helps

HeroXth said:
I pre-ordered on the 26th of November, then I contacted them via email in english and asked if they have stock due before christmas, otherwise I'd have to look for an alternative. They said they don't have a date but they would bump me up the queue.
Hope this helps
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Oh perfect! Just emailed them now and am hoping to get a response soon .
Thank you

I pre-ordered mine from Amazon fr (no 3rd party sellers) on 17th of this month... the status is still 'coming soon' and my chanses of getting it until the 24th are getting slim, despite amazon saying they can guarantee a delivery before xmas with fast shipping.. Now it's been 4 days and i haven't received any shipping confirmation email yet .. I've also selected fast shipping!.. Is there a way to contact them? Any detail would be appreciated!!

Aethergr said:
I pre-ordered mine from Amazon fr (no 3rd party sellers) on 17th of this month... the status is still 'coming soon' and my chanses of getting it until the 24th are getting slim, despite amazon saying they can guarantee a delivery before xmas with fast shipping.. Now it's been 4 days and i haven't received any shipping confirmation email yet .. I've also selected fast shipping!.. Is there a way to contact them? Any detail would be appreciated!!
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yes.. I use google translate to help me navigate to their contact us page. There is an option for email in english, use that to send them an email. I did this and they bumped me up the queue and sent me my watch already

HeroXth said:
yes.. I use google translate to help me navigate to their contact us page. There is an option for email in english, use that to send them an email. I did this and they bumped me up the queue and sent me my watch already
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Man i can't thank you possibly enough.. I've just sent them a pollite email and..<fingers crossed> i'm expecting a Christmas delivery..or at least a bump up in the queue. THANKS again!

Aethergr said:
Man i can't thank you possibly enough.. I've just sent them a pollite email and..<fingers crossed> i'm expecting a Christmas delivery..or at least a bump up in the queue. THANKS again!
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I've done the same and am hoping for the best :3

jamesweech said:
I've done the same and am hoping for the best :3
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Best of luck mate, i will update once i get a reply or the delivery.. you should probably receive it sooner than me since you ordered it a day faster..!
EDIT: I already got a kind answer from amazon fr although it's kinda uncertain.. they said it will be shipped on the "release date".. Turns out Asus also hasn't provided them with a release date either. I really start to believe that we'll get it around Q1 2017 like on the UK... Bad move Asus !

Aethergr said:
Best of luck mate, i will update once i get a reply or the delivery.. you should probably receive it sooner than me since you ordered it a day faster..!
EDIT: I already got a kind answer from amazon fr although it's kinda uncertain.. they said it will be shipped on the "release date".. Turns out Asus also hasn't provided them with a release date either. I really start to believe that we'll get it around Q1 2017 like on the UK... Bad move Asus !
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This is the email I got:
Hello,
Following your e-mail I inform you that we are unable to send you Asus ZenWatch 3 Smartwatch 1,39" Bluetooth Marron foncé
within the time frame originally announced, this item being temporarily out of stock.
I would like to assure you that we work with our suppliers to obtain a copy of this article to send it to you as soon as possible, at the price indicated during the validation of your order.
I am aware that the Christmas party is approaching and the customer who places the order on our site wishes to receive the order as soon as possible or at least before Christmas.
Moreover, I have alerted our department in relation with our suppliers who will do everything possible to get this article as soon as possible.
That's why we ask you to wait a little longer. We will send you this article as soon as we have received the first copy of our suppliers and you will confirm by e-mail the date and the modalities of this shipment.
For information, any order paid by card is invoiced at the time of preparation of your parcel (just before its departure).
I am sorry for the inconvenience this change may have caused and apologize for the inconvenience.
If you prefer, you have the option to cancel this item from your order, following the instructions found at the following address:
http://www.amazon.fr/gp/help/customer/display.html?nodeId=548660
Please be aware that it is possible that this item is still in stock, ready to ship within 2-5 working days. Go to the detailed page of the article and consult the box titled "More Choices" to find these offers.
You can find more information about the availability of your item in our Help page:
http://www.amazon.fr/gp/help/customer/display.html?nodeId=
To learn more about Marketplace purchases, check out our help pages at:
http://www.amazon.fr/gp/help/customer/display.html?nodeId=
Thank you for your understanding. Do not hesitate to contact us by replying directly to this email if you have any other questions. We are always here to help.

Me too received it from amazon fr almost a month now(i made my pre order erlier of November) gunmetal version.
I got it within 1 working day when being dispatched with ups express saver shipping.
Very pleased so far with the watch
Mary christmas to everyone guys

paatha13 said:
Me too received it from amazon fr almost a month now(i made my pre order erlier of November) gunmetal version.
I got it within 1 working day when being dispatched with ups express saver shipping.
Very pleased so far with the watch
Mary christmas to everyone guys
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Merry christmas bud, that's some great luck! Thanks to Asus and amazon i will be spending some giftless/watch-less xmas here haha
I ordered the silver-leather one but judging from our amazon replies we will be getting it early next year
EDIT: silver-silicon band is listed as available in stock on the 28th of December...so definately it's a 1-10 January delivery

Well actually my first choice was amazon de but unfortunately didn't shipped to my country so the second choice was amazon fr.
Zenwatch 3 was top priority to me when being announced earlier September at IFA 2016 as the most beautiful and top design smartwatch released s far to my taste
But if I have to complain for something is that 3-4 days after receiving it amazon fr dropped the price from 249 to 224 for few hours discount offer and send them email that's being unfair for that of being of first one to pre order from earlier November when being list at their web page and to provide me refund the 25 euro differences but hey they refused to do that.
They told me to re order with the new price and return the first purchase but after few minutes receive the email response from them immediately they changed the price back to 249 euro.
So I missed the change to re order to the discount price.
From that prospect I'm not so pleased by Amazon fr policy and attitude.
Well that's said hope to receive yours as soon as possible.
Sent from my iPad using Tapatalk

Same in US right now. You literally can't buy this anywhere.

Samsung trade in question.

After two months I get an email my s5 trade was not approved due to a crack screen or it does not function. Which is not true the phone was in very good condition always in a case etc. This is bull on part of Samsung. Anyone ever had an issue?

fearbasel04 said:
After two months I get an email my s5 trade was not approved due to a crack screen or it does not function. Which is not true the phone was in very good condition always in a case etc. This is bull on part of Samsung. Anyone ever had an issue?
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Do you have any photos to prove it? Usually a credit card company can fight if you have a good proof.

I'm going through this right now. And, I had a defective Note 8 that I returned. Here it is almost 2 months later and I still haven't been credited for the Note 8 I returned and I'm out a perfectly good Note 5 that I traded in expecting to receive $350-$425 in trade-in. Completely annoyed and will never ... NEVER purchase anything from the Samsung site again. I've been in a tit-for-tat email war with "Ecommerce (Samsung Office of The President)" and am still fighting them today!! This green bar showed up on day 3 of my Note 8. The same day that I sent off my Note 5.

myechophone said:
Do you have any photos to prove it? Usually a credit card company can fight if you have a good proof.
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My stupid self thought since all we place in the box is the phone and label outside they might not have the right phone matched to the account so I only took a picture of the esn. Also I heard if I dispute the charge they will blacklist my note 8. So annoying !

hotspace said:
I'm going through this right now. And, I had a defective Note 8 that I returned. Here it is almost 2 months later and I still haven't been credited for the Note 8 I returned and I'm out a perfectly good Note 5 that I traded in expecting to receive $350-$425 in trade-in. Completely annoyed and will never ... NEVER purchase anything from the Samsung site again. I've been in a tit-for-tat email war with "Ecommerce (Samsung Office of The President)" and am still fighting them today!! This green bar showed up on day 3 of my Note 8. The same day that I sent off my Note 5.
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Great phone, suck ass service... They should not sell direct. They should alone focus on making products.

Coincidental that as soon as I received notification that my 'post had been quoted' I also received an email from Samsung
Code:
Dec 12, 10:41 EST
Good Morning xxxxxxxxxxxxxxx,
Thank you for contacting Samsung. I would like to inform you, your case is currently under review at this time. The screenshot provided and the trade-in transaction will need to be further reviewed by corporate, once an update becomes available you will be notified via email. I apologize for the delay and inconvenience this matter has caused during this process. Thank you so much for your patience with Samsung, have a wonderful day.
Best Regards,
Sharena
Office of the President- Samsung Direct
Frustrating to say the least. I have 12 emails all requesting that I be patient and that my case is under review. [email protected]$& that noise!! I'm at the point where whatever they provide will not be enough. Meanwhile, I'm now paying interest on a purchase that was returned somewhere at the end of Oct beginning of Nov.
Also, early in these email chains, I was asked to provide evidence that my Note 5 did not have a cracked screen. I took picture prior to sending.
When I supplied the picture to them, I asked for them to provide me a picture of the cracked screen. I got nothing for that request.

hotspace said:
Coincidental that as soon as I received notification that my 'post had been quoted' I also received an email from Samsung
Frustrating to say the least. I have 12 emails all requesting that I be patient and that my case is under review. [email protected]$& that noise!! I'm at the point where whatever they provide will not be enough. Meanwhile, I'm now paying interest on a purchase that was returned somewhere at the end of Oct beginning of Nov.
Also, early in these email chains, I was asked to provide evidence that my Note 5 did not have a cracked screen. I took picture prior to sending.
When I supplied the picture to them, I asked for them to provide me a picture of the cracked screen. I got nothing for that request.
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I did a dispute. I am sure it's going to be a battle. I am just going to keep pushing them. The more they piss me off the more I am thinking of changing over to a pixel or HTC next time around.