Hi everyone,
I have a HTC One M7, which I have unlocked via HTCdev and flashed the Viper Rom on it. Last friday night the phone suddenly stopped working, and I just got a black screen. I did nothing special with my phone. So I tried to reboot it by pressing Power + Vol Down, but the phone just turned off. Now I am not getting it back on again. There is also no notification LED on, when I connect it to the wall charger or my PC.
My PC just finds a "QHSUSB_DLOAD" device. So obviously the phone is bricked. I already tried to unbrick it via the linux tool, but as another member told me, my phone is not in the right mode, so that the unbrick will not work.
There is no way of getting into the bootloader, recovery, etc.
So I think the only thing I can do is to send it to HTC to repair it (I think the motherboard needs to be changed). But a guy from the customer service told me, that I have no warranty, because the bootloader is unlocked. He said that HTC will charge me for the repair probably.
But it depends on the service center, whether they charge me or not. Because maybe sometimes they will repair it for free, because the damage is not related to software changes.
I wonder, if anyone of you has experiences with sending in an unlocked phone and the warranty.
Are you try using any RUU file?
Sent from my HTC One Developer Edition using XDA Premium 4 mobile app
Yes I tried, but it doesn't find my phone. It is very probable, that the mainboard is damaged, and there is no other option than replacing it. I think even HTC is not able to get into the software.
Related
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hey.
i bricked my htc diamond a few months back using that cdma tool and it was a gsm model. anyway i called htc and they told me to send it to them so they can repair it but the lady on the phone read some disclaimer to say that the repair will be free unless the damage was caused by me by flashing etc then there will be a charge.
should i be worried when i send it back?
I think they see that you bricked phone so no warranty
But it don't go to Boot Screen?
D'rath
it doesnt go to any screen at all, does not switch on or charge either.
it is still under warranty.
I'm sorry but if you did anything illegal with the phone, like flashing a cooked rom or another hard-spl, then they will not repair it for free.
I read somewhere on another forum about the HTC service, and someone there had sent his diamond to HTC for (visual, a key was broken) reparation. But HTC said it isn't under warranty, because he had flashed a custom boot screen! They said it was illegal software, so reparation will not be free!
But, have you tried to do a hard reset?
gurdz said:
it doesnt go to any screen at all, does not switch on or charge either.
it is still under warranty.
Click to expand...
Click to collapse
Try entering the bootloader (power+volume down). If it doesn't enter it, and you can't boot Windows, there is no (easy) way they can see you messed with the firmware.
i cant get into the bootloader screen at all. so i think its safe to send off but just incase i will short circuit the mainboard.
thanks.
can it be repaired?bc i have the same prob i think my diamond just had a short circuit?
so i had my xperia z on and plugged it in to my pc and it went off and did not turn back on tried all the tips on the forum but none of them worked.
i only got the phone 8 days ago.
mtwiscool said:
so i had my xperia z on and plugged it in to my pc and it went off and did not turn back on tried all the tips on the forum but none of them worked.
i only got the phone 8 days ago.
Click to expand...
Click to collapse
Did u perform rooting? unlocking BL? flashing roms ?
either ways....getting your phone is one worst thing....
It is very hard to brick an Xperia device nowadays.
You sure is not just out of juice? Sometimes it can be that the battery suddenly dies and you have to leave it charging a lot of time to turn it back to life.
Locked or unlocked bootloader?
Flashtool should do the job in case of soft brick. Or even EMMA in case you are unlocked.
Does it get detected by the PC?
DrKrFfXx said:
It is very hard to brick an Xperia device nowadays.
You sure is not just out of juice? Sometimes it can be that the battery suddenly dies and you have to leave it charging a lot of time to turn it back to life.
Locked or unlocked bootloader?
Flashtool should do the job in case of soft brick. Or even EMMA in case you are unlocked.
Click to expand...
Click to collapse
unlocked bootlocker(unlocked when i got it)
battery was at 100%
rooted but no custom firmware or karnel and i did the root the day i got the phone and the phone died when pluging it into a pc to get some files from the phone the only application(on phone) open was boot up ones and Google chrome.
Not a Issue with the pc as i used an xpreia u and the xperia z worked on the same port.
the phone stopped even getting picked up by the pc only red led.
this is a know issue with the xperia z(from android) ics when i loocked at it, it seamed to be the sleep of death and power reset did not work.
firmware: default .434 uk
phone model: xperia c3603
Have you tried connenting it in fastboot mode?
DrKrFfXx said:
Have you tried connenting it in fastboot mode?
Click to expand...
Click to collapse
i did try that but it just flashed the red led
mtwiscool said:
i did try that but it just flashed the red led
Click to expand...
Click to collapse
Discarded driver corruption?
Reparations probably are gonna cost you as much as a new device if they need to replace the motherboard.
Youare not under warranty.
DrKrFfXx said:
Discarded driver corruption?
Click to expand...
Click to collapse
it still finds my old xperia u
and i did reinstall that with no success yestaday.
can you flash only the stock kernel from fast boot mode? i once had the same issue when the device failed to start with red led blink, and flashing the kernel fixed this issue.
You bought the phone with unlocked bootloader? Was it used? Else I think you're confusing unlockable and unlocked.
the phone has at last got to sony my issue should get fixed soon
mtwiscool said:
the phone has at last got to sony my issue should get fixed soon
Click to expand...
Click to collapse
Any news? My Z died most likely because I messed with terminal emulator (tried to get rid off CWM bootloop the easy way ) and it didn't boot up ever again... Only thing I get out of it is red led when pressing power and vol+ when usb is connected. Computer sees it as a usb device but cannot connect to it. No fastboot or flash mode. I'm going to send it for repairs but it will probably be too expensive to get it done.
I already got htc one to replace Z. One sounds awesome! Incredible speakers for a phone. It is fast and sweet. BUT it looks STUPID when you put Z and One side by side... And no waterproofness of course
webbimato said:
Any news? My Z died most likely because I messed with terminal emulator (tried to get rid off CWM bootloop the easy way ) and it didn't boot up ever again... Only thing I get out of it is red led when pressing power and vol+ when usb is connected. Computer sees it as a usb device but cannot connect to it. No fastboot or flash mode. I'm going to send it for repairs but it will probably be too expensive to get it done.
I already got htc one to replace Z. One sounds awesome! Incredible speakers for a phone. It is fast and sweet. BUT it looks STUPID when you put Z and One side by side... And no waterproofness of course
Click to expand...
Click to collapse
sbe = slow
nearly 2 weeks and not even looked at the device
mtwiscool said:
sbe = slow
nearly 2 weeks and not even looked at the device
Click to expand...
Click to collapse
So sony sucks globally when it comes to customer care?! Have to try it my self. I've heard that finnish service company is very very good at what they do... Even if your phone has a 50 cal bullet hole smack in the middle they'll blame water/moisture damage. If you manage to convince them to actually look at your device they'll send it to some Euro main service central where it will be sucked in to a wormhole and time around that phone seems to stop
update:
SBE fault : charging - does not charge
Status : With High Level Engineer - Component Repair
update:
sbe have said the phone is unrepairable and are going to exchange it for another one.
Wow this took some time...
Almost two months it took:
1. Sending device to finnish service center
2. It was sent to sony service right away
3. after waiting and waiting I asked finnish service whats going on: Atleast their version was that sony had fixed (or replaced with a new device) and sent it back to finland. And during shipping device was lost.
4. According to finnish service sony was figuring out what to do, propably giving new devices....
5. So after almost two months I got a replacement XZ. And it was done under warranty. Yay!
My GFs HTC One, for the second time now (two different phones), has gone dead out of nowhere.
The first time she plugged it in and went to bed. All was well with it when it was plugged in. Woke up and nothing worked. No charging lights, nothing. Sent it in for warranty repair and T-Mobile/HTC said that the LCD screen was broke and that it was due to user damage (basically trying to say the phone was dropped, which it wasn't). They sent out a new phone, we sent back the broken one. A week later they charged our bill for the repairs and I had to call in 3 times in order to get them to finally waive those charges.
Now, a few months later, this new phone does the same thing. In the middle of using it, while it had plenty of battery, the screen went black. Same exact thing, would not power back on. Now we are in the process of waiting for the next phone to be shipped so we can ship this one back. And I'm fairly certain that they're going to try and use the same excuse again.
The only response that we get from the phone is when it is plugged into a computer and it asks to install the QHSUSB_DLOAD driver (which does nothing upon trying to install). After searching these forums, and Google, I noticed that everyone with this exact problem was trying to install a custom ROM. That is not the case with us. The OS on the phone's were never altered. The phone's were never unlocked. Nothing like that at all.
I don't really have a question that I'm asking here. From what I've read, it looks like the phone is basically bricked and there's nothing that can fix it. I just wanted to make this post so others know that this can happen to non-rooted phones too.
I'll follow up here once T-Moble/HTC give me the outcome of this second phone.
Exact same problem here.
Edge611 said:
Exact same problem here.
Click to expand...
Click to collapse
QHSUSB_DLOAD = hard brick, needs motherboard to be replaced
Had same thing with HTC Sensation. Need to replase the main memory chip where OS stored.
Time for a new girlfriend, not a new phone.
Hi!
First of all i want to clarify that i don't know how to root or do anything of that kind. I loved my HTC one and so i never messed with it. but about a month ago i dropped it on hard concrete and cracked it glass. but the phone was 100% functional. i used my phone for almost a month with that cracked glass. So that means that my dropping the phone has nothing to do with my problem. 3 days ago my HTC one's battery died, so i connected it to its own charger and let it charge for about 2 hours. But when i tried to power it on it went straight to bootloader with " ***TAMPERED*** " on top.
I tried to reboot it using volume and power keys but it returns to same screen. It returns to same screen no matter what i do.
here is the screen:
I took to to HTC service center. They gave up on me and said that they cannot accept warranty if its showing ***TAMPERED*** message. But honest to god i never even attempted to root it or do anything else. i only used to install offical updates.
I really need help on how do i solve this ! so if someone knows a solution then pls help!
The only way to get rid of tampered is to s off your phone. There are guides in the one general section
Sent from my GT-I9305 using xda app-developers app
surajhawk said:
Hi!
First of all i want to clarify that i don't know how to root or do anything of that kind. I loved my HTC one and so i never messed with it. but about a month ago i dropped it on hard concrete and cracked it glass. but the phone was 100% functional. i used my phone for almost a month with that cracked glass. So that means that my dropping the phone has nothing to do with my problem. 3 days ago my HTC one's battery died, so i connected it to its own charger and let it charge for about 2 hours. But when i tried to power it on it went straight to bootloader with " ***TAMPERED*** " on top.
I tried to reboot it using volume and power keys but it returns to same screen. It returns to same screen no matter what i do.
here is the screen:
I took to to HTC service center. They gave up on me and said that they cannot accept warranty if its showing ***TAMPERED*** message. But honest to god i never even attempted to root it or do anything else. i only used to install offical updates.
I really need help on how do i solve this ! so if someone knows a solution then pls help!
Click to expand...
Click to collapse
That (ie unlocking, S-Off, etc. etc.) is going to be a long and hard road, and possibly a futile one, because of the high chance that this is a hardware problem.
But here's what you could do, without too much trouble (no unlocking, no nothing, just as the phone is right now:
get firmware 4.20.707.7 (that's what shows on your screenshot) from here: http://xda6.androidrevolution.org/db_mirror/Firmware/index.php?dir=HTC/HTC_One/707/
and flash it:
fastboot oem rebootRUU
fastboot flash zip 4.20.707.7.zip
fastboot flash zip 4.20.707.7.zip <- yes TWICE !!
fastboot reboot-bootloader
The theory behind it is: TAMPERED should show up when you change recovery, the above firmware is official signed one, and would put your firmware back to stock, and if you're lucky remove the TAMPERED.
On the other hand, since you didn't change anything on your phone, but got the TAMPERED message, I would guess your phone has a hardware problem (other than the broken screen), and it's not going to be fixable.
And finally, why would the repair centre accept warranty anyway?? The broken screen is sort of a dead giveaway that the phone was physically damaged.... so the repair centre cares about TAMPERED but not the shattered screen
.
nkk71 said:
That (ie unlocking, S-Off, etc. etc.) is going to be a long and hard road, and possibly a futile one, because of the high chance that this is a hardware problem.
But here's what you could do, without too much trouble (no unlocking, no nothing, just as the phone is right now:
get firmware 4.20.707.7 (that's what shows on your screenshot) from here: http://xda6.androidrevolution.org/db_mirror/Firmware/index.php?dir=HTC/HTC_One/707/
and flash it:
fastboot oem rebootRUU
fastboot flash zip 4.20.707.7.zip
fastboot flash zip 4.20.707.7.zip <- yes TWICE !!
fastboot reboot-bootloader
The theory behind it is: TAMPERED should show up when you change recovery, the above firmware is official signed one, and would put your firmware back to stock, and if you're lucky remove the TAMPERED.
On the other hand, since you didn't change anything on your phone, but got the TAMPERED message, I would guess your phone has a hardware problem (other than the broken screen), and it's not going to be fixable.
And finally, why would the repair centre accept warranty anyway?? The broken screen is sort of a dead giveaway that the phone was physically damaged.... so the repair centre cares about TAMPERED but not the shattered screen
.
Click to expand...
Click to collapse
thanks for replying. ill try your solution and see if it works.
if its a hardware problem then it happened automatically, sitting on my table connected into charger. the cracked glass was a separate event. and was not claiming warranty for cracked glass. i m willing to pay for it. but Tampered thing is not my fault and hoped that experts there can solve it. but they wont except it even if had just Tampered problem with glass intact.
Okay, here's the deal..
A few months ago, an OTA screwed up my phone(dont ask). It got hard bricked and I had to JTAG the phone. Unfortunately, the guy who did the JTAG, probably didnt do it properly, he damaged some parts e.g. the camera wouldnt focus, the wifi range got extremely short etc. But the device worked...for 5 months or so without a hiccup. Until last week when the micro usb charging port failed and i took it to HTC Service Center to get it repaired. The port was repaired fine, but the phone went into bootloop and would be stuck on boot splash screen. I tested the bootloader by booting into it and found it was working fine, it was booting into recovery and everything. I decided to flash an RUU and set the device back, but before i could flash, when i put the device into bootloader, it blinked and went dead.
It wouldn't charge, it wouldn't boot...nothing.
So I took it back to HTC Service Center hoping that the battery was down or some reason but no..the guy said the motherboard is dead.
My question is, should I try to JTAG the motherboard again? Not from that guy, some other reliable person, but will it help?
I dont have warranty, so sending it in is out...
Will a right JTAG flash restart the phone or should I save the $35 I would have to spend on the JTAG?