[Q] Moto X DE - Can't unlock bootloader - Moto X Q&A

I accidentally posted this in the Moto X 2014 forum. Sorry for the duplicate post.
I just purchased a Moto X Developer Edition (Verizon) directly from Motorola, and I'm attempting to unlock the bootloader, but at this point I can't even get an unlock code. I followed the instructions and used fastbook to get the unlock data from the phone. I copied and pasted (several times) to the Moto website, but when I click the "Can my device be unlocked?" button, I get a dialog box that says "your device does not qualify for bootloader unlocking". It's the Dev Edition, so this should not be the case.
The box that the phone came in says XT1060DEV and the phone has Developer Edition stamped on the back. When I look at the About information on the phone, should I seen any indication in there that it's a DE version? The Model Number field just says Moto X.
Has anybody else had this problem?
Thanks.

indygeek said:
I accidentally posted this in the Moto X 2014 forum. Sorry for the duplicate post.
I just purchased a Moto X Developer Edition (Verizon) directly from Motorola, and I'm attempting to unlock the bootloader, but at this point I can't even get an unlock code. I followed the instructions and used fastbook to get the unlock data from the phone. I copied and pasted (several times) to the Moto website, but when I click the "Can my device be unlocked?" button, I get a dialog box that says "your device does not qualify for bootloader unlocking". It's the Dev Edition, so this should not be the case.
The box that the phone came in says XT1060DEV and the phone has Developer Edition stamped on the back. When I look at the About information on the phone, should I seen any indication in there that it's a DE version? The Model Number field just says Moto X.
Has anybody else had this problem?
Thanks.
Click to expand...
Click to collapse
Lots of people had this problem including me. They say it takes a few days for your IMEI to get in the database, but I waited and it still wouldn't give me an unlock code and I had to get tech support involved and had to use the email associated with the account the phone was ordered on. YMMV.
I would call tech support and get the ball rolling on this b/c it took days for them to fix it for me.

Yes, the site has always been glitchy. Just be sure you're entering everything right....and keep trying every once in awhile. Took me a few tries over 10 hours to get my Rogers version to work....and I bought mine off a guy....new in box though, so it was just the site acting up.

I'm going through this hassle right now with a Verizon Developer Edition that I bought from Motorola.
I'm on hold with someone over seas that keeps telling me that they can't and won't help me.

Seems to have affected the September manufactured Verizon developer edition Moto X's (I was livid as i gave my gf a VZW DE on her bday and went through hassle to unlock this before she could play with it).
I called Motorola support and even gave them the URL to fix, note the update in the thread. The user responds very quickly (~4 hr resolution) - https://forums.motorola.com/posts/f2061da875
Phone support appears independently trained and didn't understand the difference between sim unlock and the bootloader unlock..and sadly didn't relay the URL to get it fixed/escalated.

Related

[Q] ATT takes a week to sim unlock Moto X

I have an existing ATT line (for years), currently with a S3 (with contract till late 2014).
I bought a second-hand Moto X with ATT logo on it.
When I got the S3 in 2012, I got an unlock code directly from ATT in 15min, before I travel abroad.
This time, ATT told me that they no longer directly unlock phones. Instead, the process becomes as follows:
1) fill in the device unlock request (the webpage didn't work for me, showing imei cannot be unlocked at this time; but the online chat agent filed the request on my behalf and put an 'urgent' tag on it...)
2) "someone" will call me in 3 days after the request and tell me about my "options" (wt...)
3) the request should be resolved either way a week from the initial request date
So far I've done 1, but I'm traveling in two days. From your experiences, is it possible that they will eventually refuse to send the unlock code? Does it really take a whole week? Do they always make the call in step 2 (2 days already since my request).
If I'm willing to pay 12usd, any chance those ebay/online services fail to unlock the device ?
Thanks.
FWIW, I unlocked a Rogers Moto X in a few hours with cellunlocker dot net.

Moto X XT1058 - unlock code not found by AT&T

Hi all, I bought Motorola Moto X, model XT1058 from Ebay. The phone is in new condition, original phone replaced by Motorola under warranty.
I thought it could easily be unlocked as I already had such experience with another Moto X. Unfortunately none of the cell unlocking providers were able to find unlock code for my device - they tried three different databases for Motorola - regular, database 2 and special (not found) but code is not present in all of them. As a last resort I asked the seller to call AT&T and request unlock code - after couple of days he forwarded me a response from them that unlock code could not be found!
That is very strange - AT&T to not have unlock code for their own phone? It is possible the problem to be that the phone is warranty return? Do you know of some provider, who can help in this situation? I tried to contact Motorola directly but they refused to cooperate - they say to request the code from AT&T.
Any help will be much appreciated!
I have such situation too, AT&T 1058 SKU: 6131A (
Tried two services and all of them did reject my IMEI (15 chars). Don't know what to do.
Will throw out motherboard, and use the display as spare part, maybe (

Any way to reset a permanently SIM network locked XT1058?

Hi,
Before I got my hands on this bootloader locked Moto X XT1058 with 4.4.4, a number of failed attempts were made to enter the network unlock code so I believe it has been permanently locked to AT&T.
After I got the official unlock code from AT&T, which matched with another third party vendor's code (they provided 2 sets), trying to enter them in has been futile. There is no indication from the screen that it has been permanently locked except for the 'unsuccessful' message.
I would like to seek your help to find out if there is any way to reset this permanent lock. I tried to use fastboot erase modemst1/modemst2 but it seems to make no difference. Other than sending it back to Motorola, do I have some other ways to force the reset of the locked status?
This is a customized Moto X from the Moto Maker store for the AT&T network.
Thanks in advance.
Kind Regards.
sorry dude i battled this for several weeks, no go! send it to Moto.
Hey Cheese74, I am facing the same issue. Did you manage to find a solution to fix it.
I tried calling Motorola Customer support. They replied saying that since the network locked was set up the Service Provider, I should reach out to them to find a solution. And the service provider is asking me to reach out to Motorola.
Appreciate if you can let me know if you have any leads on this one..
Thanks,
Your devices are pretty much perma blocked now, since entering the wrong code 10 times, blows few fuses on the OTP, which is nearly impossible to be reverted.Service centres usually replace the board in this case and send the old board for refurbishment or recycle.
You can still use the device as wifi-only, which is not that bad after all.Or you can try to find and buy a working board and replace it.

OEM unlock option is greyed out, How enable it ?

I have recently purchased a Pixel 4 XL, in order to root it I have enabled USB debugging however the option of OEM unlock is greyed out, that means I won't be able to unlock the bootloader.
I want to root my phone in order to install Substratum themes, Please help me and let me know how I can enable OEM unlock option on my phone.
I have updated my Pixel 4 XL with latest MAY20 system update.
Purav786 said:
I have recently purchased a Pixel 4 XL, in order to root it I have enabled USB debugging however the option of OEM unlock is greyed out, that means I won't be able to unlock the bootloader.
I want to root my phone in order to install Substratum themes, Please help me and let me know how I can enable OEM unlock option on my phone.
I have updated my Pixel 4 XL with latest MAY20 system update.
Click to expand...
Click to collapse
https://forum.xda-developers.com/pixel-4-xl/help/how-to-sim-unlock-pixel-4xl-t-mobile-t4081235
My phone is not network locked phone, I have a Sim unlocked phone.... Only issue is Developer option is greyed out and I want to enable it.
It really depends on your carrier. If you bought it directly from Google (unlocked or Google Fi), it should be available without contacting anyone. I've heard that it might not be available until it has been activated for a few days with service. Otherwise, I've heard that you may need to fully wipe all user data before it becomes available. The process of OEM unlocking will wipe all user data as well, so you must be prepared for that eventuality.
If you did not get it from Google, the waters become murky and your success will vary.
Purav786 said:
I have recently purchased a Pixel 4 XL, in order to root it I have enabled USB debugging however the option of OEM unlock is greyed out, that means I won't be able to unlock the bootloader.
I want to root my phone in order to install Substratum themes, Please help me and let me know how I can enable OEM unlock option on my phone.
I have updated my Pixel 4 XL with latest MAY20 system update.
Click to expand...
Click to collapse
If you bought a Pixel 4 XL with a unlockable bootloader, use this Guide to root.
Most Pixel 4 XL that are purchased from Carriers with the exception of Google Fi are not bootloader unlockable.
Purav786 said:
My phone is not network locked phone, I have a Sim unlocked phone.... Only issue is Developer option is greyed out and I want to enable it.
Click to expand...
Click to collapse
You aren't providing much useful information to solve your problem in your OP. Post a screenshot of your bootloader page, and what are the first two digits of your IMEI's. If you have already 100% WIPED your phone, skipped through setup and gone straight to dev settings with an active Wi-FI signal and get a greyed out OEM unlock , you will likely never succeed because you inadvertently purchased a bootloader locked phone. SIM unlocked definitely does not equal BL unlockable.
v12xke said:
You aren't providing much useful information to solve your problem in your OP. Post a screenshot of your bootloader page, and what are the first two digits of your IMEI's. If you have already 100% WIPED your phone, skipped through setup and gone straight to dev settings with an active Wi-FI signal and get a greyed out OEM unlock , you will likely never succeed because you inadvertently purchased a bootloader locked phone. SIM unlocked definitely does not equal BL unlockable.
Click to expand...
Click to collapse
So that means my phone is bootloader locked phone and there is no way to unlock it...
Purav786 said:
So that means my phone is bootloader locked phone and there is no way to unlock it...
Click to expand...
Click to collapse
Remove SIM, factory reset from recovery, initiate setup enabling Wi-Fi, proceed to dev settings and check "Allow OEM unlocking". If you have completely wiped the phone and OEM unlocking is still greyed out, then your phone is bootloader locked and there is no workaround.
I downgraded my p40 lite to lowest version of emui...
which is 10.0.1.108 and oem unlock option appeared but its grayed out and I took advice from the guy in this thread that said call them and tell them you are developer and you need it to install android 11 and they were like oh ok then will figure this out and give you a call hahahahhaahahahhahah awesome dude it worked
---------- Post added at 02:39 PM ---------- Previous post was at 02:36 PM ----------
I saw there is a tool created by skyemie on github that uses bruteforce method to retrieve the unlock code so if they fix my oem grayed option then I will try that and give you all update if everything worked.
Just a FWIW: I bought two phones from Google directly and returned both since OEM was greyed out on both. Third try I purchased one off Swappa and it worked. Something to do with the IMEI... Search for posts started by me.. It's a looooong thread.
If you got your pixel from Verizon, just call them and say that you're a developer and you need OEM unlocking. They'll need your IMEI and Verizon account number tho to check that you're the owner. If you got it second hand you may have to contact the person you bought it from.
CoNsTaR said:
If you got your pixel from Verizon, just call them and say that you're a developer and you need OEM unlocking. They'll need your IMEI and Verizon account number tho to check that you're the owner. If you got it second hand you may have to contact the person you bought it from.
Click to expand...
Click to collapse
Do you have a source for this? The only official answer I've seen is that Verizon has no process in place to enable OEM unlocking. It's actually baked into the ROM.
V0latyle said:
Do you have a source for this? The only official answer I've seen is that Verizon has no process in place to enable OEM unlocking. It's actually baked into the ROM.
Click to expand...
Click to collapse
I did it. I saw someone saying that calling T-Mobile does the job so I just decided to call Verizon too and it worked.
CoNsTaR said:
I did it. I saw someone saying that calling T-Mobile does the job so I just decided to call Verizon too and it worked.
Click to expand...
Click to collapse
Well, that's interesting. What exactly were the circumstances, and how did you get unlocked? Such as, were you using the phone on the VZW network? Did they push a software update or something?
V0latyle said:
Well, that's interesting. What exactly were the circumstances, and how did you get unlocked? Such as, were you using the phone on the VZW network? Did they push a software update or something?
Click to expand...
Click to collapse
From what I know, by the moment you install a Verizon SIM on your pixel, it becomes a Verizon phone. How they do this is that they'll add your phone's IMEI to their database, and until it's deleted from their database your phone will be a Verizon phone. You can check that by trying adding an eSIM, if it says anything about Verizon at the QR code step, you know it's still bound to Verizon.
I think the mechanism of checking if the phone is bound to any carrier is baked in the ROM, but not the information itself. I do see people saying that it needs time for the records to be propagated after they've removed you from their database, but YMMV.
Edit:
No, I wasn't on the VZW network.
CoNsTaR said:
From what I know, by the moment you install a Verizon SIM on your pixel, it becomes a Verizon phone. How they do this is that they'll add your phone's IMEI to their database, and until it's deleted from their database your phone will be a Verizon phone. You can check that by trying adding an eSIM, if it says anything about Verizon at the QR code step, you know it's still bound to Verizon.
I think the mechanism of checking if the phone is bound to any carrier is baked in the ROM, but not the information itself. I do see people saying that it needs time for the records to be propagated after they've removed you from their database, but YMMV.
Edit:
No, I wasn't on the VZW network.
Click to expand...
Click to collapse
Right, and I'm asking exactly how you did it.
V0latyle said:
Right, and I'm asking exactly how you did it.
Click to expand...
Click to collapse
The ONLY thing I did is to call them, tell them I am a developer and I need OEM unlocking, and provide the information they needed. Hope this answers your question.
I've called Verizon 6 times and talked to several reps and no idea what I'm talking about. I was even sent to 2nd tier and nothing. The 2nd tier rep said he's worked at vzw for 8 years and has never seen or heard of this happening. So I find this whole thing hard to believe.
I am just providing my experience, and maybe someone will benefit from it. I came across this thread when I did my research so I thought I should share it here too.
If more details may help, I called them with the number 800-922-0204, on Oct 27 9:48 AM, the time I spent on the call was 36m4s (30m or so was waiting on the line), and I was on Fido network (Canadian).
When the system asked me about my area code or something like that before they connect me with a human, I both entered # key, and also chose something like I want to be a Verizon customer.
That's really all what I did, and I got it done on the first try. This was my first time calling Verizon, so I don't know much about 2nd tier or what not, but that's all I wanted to share here.
hey guys I know I'm not in the right group but I've been looking at Any Pixel related posts to try to get OEM unlock and came across some options using dialer code *#*#0702#*#* which is ims setting, sim provisioning and a lot more in which are editable. could we find something to do with network unlock in those settings? I'm attaching screen shots of this find. I'm very limited in knowledge as this is my first pixel. oh and Btw I have the spectrum mobile variant of the Google pixel 7 pro. I have always been under the assumption that pixels were able to be flashed with official firmware without bootloader unlocked, but apparently pixel 7s have to have network unlock at least to enable OEM unlock toggle to flash official firmware even with the Android flash tool. if anybody could shine some light on this for me I would greatly appreciate it as I have never been able to come across this type of information before on any other device

Motorola Unlock Code

I understand this is a longshot.
Does anyone have a good third party tool that can unlock the bootloader for my moto z3 play? I cannot get the unlock code from Motorola because the phone is from a carrier.
Thanks,
so, not sure how this happened, but I went to the Motorola unlock website again. Entered the oem unlock code. Received the message that I can’t unlock my phone.
entered into development mode in chrome, and clicked around. Didn’t change anything.
clicked on the “I agree” radio button on the terms and conditions.
clicked “check device eligibility” again, Received the same error message that my phone is not eligible for the program.
Noticed that Request unlock code button had appeared. I clicked the button to get my code, and it actually worked. Not only that, the code I received unlocked the bootloader.
I wish I could replicate my steps. I wasn’t keeping track of what I clicked on because I was not sure I was going to get anywhere.
kevinm2738 said:
so, not sure how this happened, but I went to the Motorola unlock website again. Entered the oem unlock code. Received the message that I can’t unlock my phone.
entered into development mode in chrome, and clicked around. Didn’t change anything.
clicked on the “I agree” radio button on the terms and conditions.
clicked “check device eligibility” again, Received the same error message that my phone is not eligible for the program.
Noticed that Request unlock code button had appeared. I clicked the button to get my code, and it actually worked. Not only that, the code I received unlocked the bootloader.
I wish I could replicate my steps. I wasn’t keeping track of what I clicked on because I was not sure I was going to get anywhere.
Click to expand...
Click to collapse
Hi I am a moto z droid user and have same issue because my phone is a verizon variant and the bootloader cannot be unlocked. Some method of brute forcing bootloader were introduced but didn't had any luck or success. I want to root my phone and I can't. There isn't even any exploit for this device and it's a shame because this device is still not completely junk and can be used as a daily driver. I was looking for exploit to root phone but didn't found anything let's hope someone else will join this thread and we could do something about it.
kevinm2738 said:
I understand this is a longshot.
Does anyone have a good third party tool that can unlock the bootloader for my moto z3 play? I cannot get the unlock code from Motorola because the phone is from a carrier.
Thanks,
Click to expand...
Click to collapse
Nevermind. I found a tool called sigma key. It basically unlocks the bootloader idk how but I know it is possible. It is a paid software but for some devices you would have to buy the software as well as a device which is expensive. The device and software is not intended for personal use only. I have many shops near me that have those devices and they do open frp lock, change imei, and solve mobile software related problem so I will give that a try. Bye my device is supported on their website. It is XT1650.
You can check yours at www.sigmakey.com
If any help needed I will be here. Peace out

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