According to Directive 1999/44 / EC establishing states that any terminal that will open the bootloader, is flasheeado or rooted, still legally 2 years European warranty.
There is only one clause in that law, and if for any reason one of the components of the device rooted or flashed fail, the guarantee would be lost only if it is shown that the real reason for failures is itself rooted or flashed.
Does anyone know clarify this issue?
The url of Motorola, said the warranty would be lost, but not if they refer to the territory of the USA only, since we have the policy in the EU
Your phone warranty is subject to the location of the country where it was bought from. So if was bought in a EU country, u are covered by EU laws.
Even if motorola is not a european company, they have to agree to the market laws of where the product is sold if they wanna sell there.
only way to be 100% of this would be to either ask the european trade comission directly or try motorola.
AngelofDeath69 said:
Your phone warranty is subject to the location of the country where it was bought from. So if was bought in a EU country, u are covered by EU laws.
Even if motorola is not a european company, they have to agree to the market laws of where the product is sold if they wanna sell there.
only way to be 100% of this would be to either ask the european trade comission directly or try motorola.
Click to expand...
Click to collapse
Thank you very much for answering AngelofDeath69
I contacted Motorola Support and I have answered this:
Dear Mr. xxxx,
Thank you for contacting Motorola.
Please note that our warranty terms are very clear on this issue. The warranty covers only devices that have the original operating system Android, so when you try to change this system, the warranty expires automatically. We do not know whether or not the adoption of this directive specifically in our regulations or the validity or not of the same. We regret any inconvenience this may cause and we recommend you do not make the bootloader unless you find it really important.
If you need more information or assistance, please do not hesitate to contact us again. If you need to contact our Support Center to view your query in more detail with one of our experienced agents support please contact us at the phone number 902 100 077/912 757 164 Monday to Friday from 9:00 to 19:00.
Motorola Mobility Spain, SA
902,100,077
www.motorola.es
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Click to collapse
What do you advise me? What would you answer? I start to figure out the answer, if I open the bootloader, I have a problem and try to invoke the warranty, they will refuse to take charge.
wopr303 said:
Thank you very much for answering AngelofDeath69
I contacted Motorola Support and I have answered this:
What do you advise me? What would you answer? I start to figure out the answer, if I open the bootloader, I have a problem and try to invoke the warranty, they will refuse to take charge.
Click to expand...
Click to collapse
These Tech-Firms are working with FUD (Fear, Doubt, Uncertainty).
In The EU you have to differentiate between warranty and guaranty. In the EU the warranty agreement is between you and the vendor (generally not the manufacturer, except if you bought your device directly from Motorola).
The timespan is 24 months. BUT only in the first six months you don't have to prove a manufacturing error and the vendor has to make sure that you get a working device. After six months the burden of proof reverses and you have to proof that it is in fact a manufacturing error.
In short: Tampering with the bootloader will void your guaranty with Motorola but not the warranty with your vendor.
Look here: Ejercicio de derechos por el consumidor y usuario
doppelhelix said:
These Tech-Firms are working with FUD (Fear, Doubt, Uncertainty).
In The EU you have to differentiate between warranty and guaranty. In the EU the warranty agreement is between you and the vendor (generally not the manufacturer, except if you bought your device directly from Motorola).
The timespan is 24 months. BUT only in the first six months you don't have to prove a manufacturing error and the vendor has to make sure that you get a working device. After six months the burden of proof reverses and you have to proof that it is in fact a manufacturing error.
In short: Tampering with the bootloader will void your guaranty with Motorola but not the warranty with your vendor.
Look here: Ejercicio de derechos por el consumidor y usuario
Click to expand...
Click to collapse
It's clear that the guarantee can not be limited or excluded, even with the agreement of both parties.
The legislation of the FCC limits the legal guarantee of Directive 999/44/CE
Whereas the parties may not, by common consent, restrict or waive the rights granted to consumers, since otherwise the legal protection afforded would be thwarted; whereas this principle should apply also to clauses which imply that the consumer was aware of any lack of conformity of the consumer goods existing at the time the contract was concluded; whereas the protection granted to consumers under this Directive should not be reduced on the grounds that the law of a non-member State has been chosen as being applicable to the contract.
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Click to collapse
With the legal terms that force you to agree to the bootloader abrir are not forced to give up the collateral securing the 1999/44 / EC directive?
The guarantee is not inviolable even accepting their loss both parties?
i would suggest to ask here instead:
http://ec.europa.eu/consumers/ecc/contact_en.htm
u prolly get a more straight and legal answer.
For ex in my case, the actual ota update to the phone fcked it up and only way to fix it was straight on unlock the bootloader, cause i srsly cba to return it and wait for a replacement (if lucky), and the problem would prolly just happen again as its not a specific problem to my phone
AngelofDeath69 said:
i would suggest to ask here instead:
http://ec.europa.eu/consumers/ecc/contact_en.htm
u prolly get a more straight and legal answer.
For ex in my case, the actual ota update to the phone fcked it up and only way to fix it was straight on unlock the bootloader, cause i srsly cba to return it and wait for a replacement (if lucky), and the problem would prolly just happen again as its not a specific problem to my phone
Click to expand...
Click to collapse
Thanks a lot! I have entered by clicking on my country (Spain) and now I can look at the topic in a clear and concise manner.
It's clear that Motorola can not impose a US law in a country that is governed by a different law to the USA, but we all know that companies tend to laugh at consumer rights, often playing with ignorance, or even sloppiness.
I highly doubt that statement.
OTA will only likely cause an problem if you are rooted. Even if the OTA causes a problem, let's say you are rooted, you can return the device to a signed image without having to unlock the bootloader. So, in short, i don't believe you statement is correct.
AngelofDeath69 said:
i would suggest to ask here instead:
http://ec.europa.eu/consumers/ecc/contact_en.htm
u prolly get a more straight and legal answer.
For ex in my case, the actual ota update to the phone fcked it up and only way to fix it was straight on unlock the bootloader, cause i srsly cba to return it and wait for a replacement (if lucky), and the problem would prolly just happen again as its not a specific problem to my phone
Click to expand...
Click to collapse
Related
Hey there,
I want to understand the process of claiming the warranty of a US HTC One outside of the US. Perhaps, someone has done it? I'm from India and will be going to Canada soon. I faintly remember something about paying $15 and being able to claim the warranty. The camera issue is forcing me to consider this as the only option!
For what it's worth, I called up the HTC people in India and they're saying that they won't honour the warranty; but I think if I can get an email from HTC USA asking them to honour my claim they'll cave.
Any suggestions?
raghav2511 said:
Hey there,
I want to understand the process of claiming the warranty of a US HTC One outside of the US. Perhaps, someone has done it? I'm from India and will be going to Canada soon. I faintly remember something about paying $15 and being able to claim the warranty. The camera issue is forcing me to consider this as the only option!
For what it's worth, I called up the HTC people in India and they're saying that they won't honour the warranty; but I think if I can get an email from HTC USA asking them to honour my claim they'll cave.
Any suggestions?
Click to expand...
Click to collapse
Hello,
From what I understand, buying any sort of device from another country will generally mean you will not have a warranty unless the product provides an international warranty, otherwise, i believe that international laws may prevent you from using a warranty from your current country.
For what it is worth you could contact the HTC people in the USA and attempt to see what they say. I guess it would be fair for them to replace it for you, but I'm not completely sure about the international laws relating to the subject.
Overall, just try to contact the HTC people in the USA and see what they say. Chances are, their say will be final.
Good Luck
Youssef26500 said:
Hello,
From what I understand, buying any sort of device from another country will generally mean you will not have a warranty unless the product provides an international warranty, otherwise, i believe that international laws may prevent you from using a warranty from your current country.
For what it is worth you could contact the HTC people in the USA and attempt to see what they say. I guess it would be fair for them to replace it for you, but I'm not completely sure about the international laws relating to the subject.
Overall, just try to contact the HTC people in the USA and see what they say. Chances are, their say will be final.
Good Luck
Click to expand...
Click to collapse
Thanks for your reply! That's what I did. I'm waiting to hear back from them. Let's hope they agree!
So, while I'm still unsure whether to root my Note 4 or not, I would like to discuss about your experiences with warranty centers and whether they care about knox counter or ROM that is running. I live in Europe and as far as rooting is concerned, it looks like we have better laws than people in the other continents. If you, by any chance, already had your phone sent for warranty, can share your experience here and whether your phone was accepted for repairing?
Sent my note4 back to samsung.Rooted and knox status 0x1.No problem at all phone was fixed without any questions.Country:Netherlands.
aartvv said:
Sent my note4 back to samsung.Rooted and knox status 0x1.No problem at all phone was fixed without any questions.Country:Netherlands.
Click to expand...
Click to collapse
Wow, I might just root then!
Tauras said:
Wow, I might just root then!
Click to expand...
Click to collapse
Be careful dude. Aartvv comes from Netherland, country where a lot of things is allowed
cornelito said:
Be careful dude. Aartvv comes from Netherland, country where a lot of things is allowed
Click to expand...
Click to collapse
I think I'll try to root. Not sure if repair centers are experienced enough to know about knox counter. I can always just flash the stock rom and just ignore the 0x1. I'll see what others say.
EUROPE has the best warranties, no matter what electronic item you buy. USA has the worst, only 1 year, and you have to fight hard sometimes to get warranty honored. I have a N910C and I am in USA atm, I'm SURE this phone is NOT covered by warranty here because it is not an American model. Similar thing happened to my galaxy S3 i9300, I asked Samsung for a screen replacement, and I was willing to pay, but then they refused because it is an international model.
So if you are in Europe, just root away!
xdm9mm said:
EUROPE has the best warranties, no matter what electronic item you buy. USA has the worst, only 1 year, and you have to fight hard sometimes to get warranty honored. I have a N910C and I am in USA atm, I'm SURE this phone is NOT covered by warranty here because it is not an American model. Similar thing happened to my galaxy S3 i9300, I asked Samsung for a screen replacement, and I was willing to pay, but then they refused because it is an international model.
So if you are in Europe, just root away!
Click to expand...
Click to collapse
Sometimes that does matter. I bought a Nokia lumia 1520 and even with proof of purchase they wouldn't cover it because it was a 1520 that wasn't made for the European market. I'd have to send it in to that market to get it fixed. I understand completely. But if it were a European device purchased in Europe, they'd have to fix it. So yes, you can root and have it under warranty unless you actually change the software or hardware to a point that it burns out the phone... Besides that, you're pretty much golden.
I haven't had a need to send in my phone yet, but I did report an issue(pocket wake/pocket dialing because of home button wake) that I as a user could only fix by rooting (I don't plan on rooting) and the service rep told me they'd "reset" the phone once(flash stock firmware, and set counter to 0)
Sony's service really surprised me once.
I had dropped a flashlight right on my e-reader's screen causing a few pixels to rupture, and they fixed it for free even though that kind of damage could only come from mishandling.
Thanks!!! I already rooted my Note 4!!! So good to be back here after the awesome Note II development! And yes, I live in Europe and my phone is from here!
Any news for Germany carriers. .I want to root my note 4 and i am not sure for warranty. .
Regarding Italy I don't have firsthand experience (and knock on wood I won't have to), but from what I'm reading on forums they don't honor the warranty if knox 0x1.
elevul said:
Regarding Italy I don't have firsthand experience (and knock on wood I won't have to), but from what I'm reading on forums they don't honor the warranty if knox 0x1.
Click to expand...
Click to collapse
+1 in hungary. I have a hardware issue and they dont repir it because of knox 0x1
cornelito said:
Be careful dude. Aartvv comes from Netherland, country where a lot of things is allowed
Click to expand...
Click to collapse
The service center manger he sent his phone to was very high on weed :angel:
The easiest way would be to use the search function and get all information, that you need.
Why Samsung KNOX trigger bothers us - and should not!
The link redirects you to an older post of mine, where I explain, what KNOX really does and in which way it is important to us.
The shortcut to my answer is, you can give a sh** about Knox. Knox is only interesting for enterprise purposes.
in Mexico, carrier telcel, rooting does not void warranty, they even accept your device without proof of purchase, if it was sold by them
Note 4 housing
Hey guys
Have anyone gone back to try to replace the housing of the phone?
It s a bit scratched up, I understand I would need to pay for it. That is fine. But to do so would warranty or Knox 0x1 come into play and have them rejecting me?
Thank you
They MUST repair your phone here in Holland. Even if it is rooted and flashed with other firmware
i wrote to one of the certified repair centers in my town (Kaunas, Lithuania. Europe) . Asking specificly if i loose the warranty fully or retain any of it (like if it's a software failure i have to pay but if it's hardware i can get off) and they replied that they count the warranty voided under any circumstances if the knox is tripped.
i'll try to write to the samsung reps, see what their stand on this is. maby if i tripped knox and carried the phone to the service they would take it as long as i don't run in screaming that my knox is 0x1......
wiebenik said:
They MUST repair your phone here in Holland. Even if it is rooted and flashed with other firmware
Click to expand...
Click to collapse
I wonder if it's the same in Belgium.
In the UK, no dice.
I contacted the carphone warehouse after my wifi refused to connect and when it did connect, would drop out within a few minutes. the list of wifi networks would just show disabled.
I took it to the carphone warehouse in newcastle, was able to reproduce the problem with their in store wifi.. I booked it in for repair. They sent it off for repair I think since it took 10 days.
When I went back, He told me that the device had been rooted in the past, gave me the phone back with "user error" on the receipt. So if you trip the warranty knox counter, they wont touch it.
Phone sold for spares.
I recently bought a huawei phone(P9), since i never had a huawei phone, is there any unofficial method for unlocking the bootloader?
I've read about dc-unlocker, does it give you the unlock code without voiding the warranty or it's like doing it officially?
Actually bootloader unlocking methods are usually official and provided by manufacturers. However, since that procedure allows you to do some operations that may hurt your system, they have a user agreement that includes warranty things too. So it is not possible for anyone to stay with unlocked bootloader. However, you can lock it again in order to restore your warranty.
Sent from my EVA-L09 using Tapatalk
furkey said:
Actually bootloader unlocking methods are usually official and provided by manufacturers. However, since that procedure allows you to do some operations that may hurt your system, they have a user agreement that includes warranty things too. So it is not possible for anyone to stay with unlocked bootloader. However, you can lock it again in order to restore your warranty.
Sent from my EVA-L09 using Tapatalk
Click to expand...
Click to collapse
Actually, since all your phone's details are sent directly to Huawei to request the bootloader unlock, won't your warranty be automatically voided?
One of the reasons I've avoided going this route, as we have the "premium" 2 year warranty service with the P9 in my region.
MHBGT said:
Actually, since all your phone's details are sent directly to Huawei to request the bootloader unlock, won't your warranty be automatically voided?
One of the reasons I've avoided going this route, as we have the "premium" 2 year warranty service with the P9 in my region.
Click to expand...
Click to collapse
If you buy through a network operator you may still be entitled to your warranty. I recently sent back a P9 to my network (Vodafone UK) with an unlocked bootloader through Huawei and they replaced my phone. Even had a stock image flashed and not their own ROM. The phone would not turn on for whatever reason (never did any kernal tweaking or installed a custom ROM, used the phone for about 3 months too without any issues). So I sent it to Vodafone UK for a warranty repair and had it back in my hands in 2 weeks no questions asked no extra fees. I just played dumb at the store and said it stopped working and didn't go into any further detail as to what the issue could be.
Your mileage may vary.
lostunsunghero said:
If you buy through a network operator you may still be entitled to your warranty. I recently sent back a P9 to my network (Vodafone UK) with an unlocked bootloader through Huawei and they replaced my phone. Even had a stock image flashed and not their own ROM. The phone would not turn on for whatever reason (never did any kernal tweaking or installed a custom ROM, used the phone for about 3 months too without any issues). So I sent it to Vodafone UK for a warranty repair and had it back in my hands in 2 weeks no questions asked no extra fees. I just played dumb at the store and said it stopped working and didn't go into any further detail as to what the issue could be.
Your mileage may vary.
Click to expand...
Click to collapse
Yes, you are correct. The first year of warranty is with my service provider. The second year is through Huawei directly.
MHBGT said:
Actually, since all your phone's details are sent directly to Huawei to request the bootloader unlock, won't your warranty be automatically voided?
One of the reasons I've avoided going this route, as we have the "premium" 2 year warranty service with the P9 in my region.
Click to expand...
Click to collapse
It is possible, but depends on which country you are in. In most of the countries (at least in mine) mobile phone warranties are handling by some local contractors, not by Huawei or Samsung themselves. Since there is no info share between them, the only way they can learn if you unlock the phones bootloader or not is look into it by the phone itself.
furkey said:
It is possible, but depends on which country you are in. In most of the countries (at least in mine) mobile phone warranties are handling by some local contractors, not by Huawei or Samsung themselves. Since there is no info share between them, the only way they can learn if you unlock the phones bootloader or not is look into it by the phone itself.
Click to expand...
Click to collapse
Aah I see. Does the HiCare app not display your warranty expiry info ?
Looking at the new DMCA changes regarding right-to-repair going into effect 10/28/18, it appears as if at least unlocking will be legal:
https://ifixit.org/blog/11951/1201-copyright-final-rule/
"You can unlock new phones, not just used ones. "
Any chance this can get us to root on the Qualcomm versions of the Note 9? Or is it maybe only for recyclers, etc.?
Not an american but I'm pretty sure they're referring to SIM/carrier unlocking, not bootloader unlocking.
I don't see this ruling as forcing any manufacturer to provide a way to unlock the bootloader. Making rooting legal (not sure why it would be illegal in the first place) doesn't actually change much. At least that's how I see it.
willhemmens said:
Not an american but I'm pretty sure they're referring to SIM/carrier unlocking, not bootloader unlocking.
Click to expand...
Click to collapse
This. The U.S. carriers in general don't want a phone with an unlocked bootloader because they don't want firmware they don't control on the phones. That's why I purchased an Exynos model on Amazon. The only way to get the bootloader unlocked is by having your carrier work with Qualcomm to unlock it. That won't happen though.
From working with electronics it "could"
Example. Say the main board in my note 9 dies to a bad CPU. I rework it replace that and the memory. The memory used is the same but different revision that would require software to be modified to work. Then yes. Would people do this? No it's to much time and most don't have the equipment needed to do this.
Another example would be to use a replacement part like a digitizer that is not the same as stock. Different chipset and would require a modified rom in order for it to work.
It could but don't hold your breath. The odds are not in our favor.
willhemmens said:
Not an american but I'm pretty sure they're referring to SIM/carrier unlocking, not bootloader unlocking.
Click to expand...
Click to collapse
Jail-breaking and Unlocking phone is fair game.
jioleight said:
Jail-breaking and Unlocking phone is fair game.
Click to expand...
Click to collapse
I just saw this also. Checked sourced which led me to this, which is the 2018 "Exemption to Prohibition on Circumvention of Copyright Protection Systems for Access Control Technologies" that sets all these changes out.
On page 16 it describes;
Multiple organizations petitioned to renew the exemptions for computer programs
that operate smartphones, smart TVs, tablets, or other all-purpose mobile computing
devices, to allow the device to interoperate with or to remove software applications
(“jailbreaking”)
Click to expand...
Click to collapse
I noted that they state "renew the exemptions". So I found the previous 2015 copy of this document and it states;
The Register recommended continuing the existing jailbreaking exemption for smartphones, and extending it to all-purpose mobile computing devices.
Click to expand...
Click to collapse
So I guess this has already been US law for 3+ years, yet I can unlock my European Note 9 but the Americans can't.
willhemmens said:
I just saw this also. Checked sourced which led me to this, which is the 2018 "Exemption to Prohibition on Circumvention of Copyright Protection Systems for Access Control Technologies" that sets all these changes out.
On page 16 it describes;
I noted that they state "renew the exemptions". So I found the previous 2015 copy of this document and it states;
So I guess this has already been US law for 3+ years, yet I can unlock my European Note 9 but the Americans can't.
Click to expand...
Click to collapse
What you quoted doesn't have anything to do with the bootloader. The carriers can still make rooting more difficult by forcing the manufacturer to give them locked bootloaders. The law simply says that if a customer does manage to root the device it isn't illegal or copyright infringement.
Chaos Residue said:
What you quoted doesn't have anything to do with the bootloader. The carriers can still make rooting more difficult by forcing the manufacturer to give them locked bootloaders. The law simply says that if a customer does manage to root the device it isn't illegal or copyright infringement.
Click to expand...
Click to collapse
So my initial statement was correct then, no, these changes don't make life any easier for those wanting to unlock their bootloaders in the US.
willhemmens said:
So my initial statement was correct then, no, these changes don't make life any easier for those wanting to unlock their bootloaders in the US.
Click to expand...
Click to collapse
I never said you were incorrect at all. I was addressing the "why" behind the European models being able to get full root and ROM support versus the U.S. whose customers who don't have that option even though the law you quoted says rooting isn't illegal or copyright infringement. I apologize if it came across that I was telling you that you were wrong somehow. Yes, your initial statement was correct that this law is of no help to U.S. customers with locked bootloaders who are wanting to get full root.
Chaos Residue said:
I never said you were incorrect at all. I was addressing the "why" behind the European models being able to get full root and ROM support versus the U.S. whose customers who don't have that option even though the law you quoted says rooting isn't illegal or copyright infringement. I apologize if it came across that I was telling you that you were wrong somehow.
Click to expand...
Click to collapse
All is good, it was really in reply to jioleight, I probably shouldn't have quoted your post.
I easily unlocked the bootloader and got root on Snapdragon N9600 model. Just buy this model, guys.
so I've been robbed twice by this service I will no longer use the service I'm trying to get my money back. I've been in contact with these people, he asked me if I got my money back like come on now you would know if you issued me a refund or now they've been playing games with me they told me to install this app some kind of unlocking app and it was a lie it was all a lie but they took my money and now they're refusing to give it back anyone who's experienced this please get back to me I'm interested in trying to see if we can go after them because I'm not the first person they've done this to. no matter where you're from you do business here in America or using American policies you have to buy by the law that's just what it is you're selling a dummy service and that's not right. every time I enter my email to track my order it says server is busy but I know that was a fake set up as well because when I press enter it said the same thing so that's a lie. We need to act as one XDA is an important community and it's members are what makes it thrive. You're not sure about the service don't pump them because you're helping them with the LIE
Just curious, wouldn't contacting your carrier have been a better and a secure choice? I know tmobile unlocked a couple of phones for me after a certain period of time. Also, this website is built so poorly that it screams scam.
I chatted with the guys 1 Minute ago.
That smells like scam x1000 !
Iam using Note 9 Exynos (Europe, Germany,DBT) and we in germany dont have Sim or Netlock anymore.
I asked the Chatguy if they unlock Exynos Note 9 with DBT-"Branding"(Its no branding, it means : FREE) too, and he thold me : "Yes !"....
Totally scam. Realy, you have Netlock in the US ? And do you guys have Simlock too ?
And what if you flash via Odin a brandingfree rom ? Does it unlock the phone ?
Sorry this happened I used CellUnlocker once and they are great. Know it doesnt help your situation but for future reference.
Sent from my SM-N950U TWIZtd Vengeance Rom
K-alz said:
Just curious, wouldn't contacting your carrier have been a better and a secure choice? I know tmobile unlocked a couple of phones for me after a certain period of time. Also, this website is built so poorly that it screams scam.
Click to expand...
Click to collapse
Don't you think had I been able to use the phone company I would have. Mr know it all comments aren't necessary.
amorosa said:
I chatted with the guys 1 Minute ago.
That smells like scam x1000 !
Iam using Note 9 Exynos (Europe, Germany,DBT) and we in germany dont have Sim or Netlock anymore.
I asked the Chatguy if they unlock Exynos Note 9 with DBT-"Branding"(Its no branding, it means : FREE) too, and he thold me : "Yes !"....
Totally scam. Realy, you have Netlock in the US ? And do you guys have Simlock too ?
And what if you flash via Odin a brandingfree rom ? Does it unlock the phone ?[/QUOTE.
I don't think it's a US company that is providing false unlocking services, they've been in contact with me and some of their messages were in Russian. Maybe to throw me off but I believe it's a shell company of some sorts
Click to expand...
Click to collapse
Sorry if I repost your thread on my response. Still learning how to use XDA completely
AndroidLover813 said:
Don't you think had I been able to use the phone company I would have. Mr know it all comments aren't necessary.
Click to expand...
Click to collapse
You didn't specify your device in your original post. So, I'd assumed that you had a carrier that provides that service like we do here in the US. My apologies if I gave a "Mr know it all" impression, non of that was my intention.
Carriers here in the US do unlock your phone after you've had it for a certain amount of time. My advice to you for next time is to start a thread here asking people to post their best and most trusted unlocking websites that they have actually used before, before going on your own to some random websites that you don't know much about.
We are always here to help, buddy. Sorry about what happened to you and I hope it wasn't a big chunk of money they've scammed you on.
If you unlock your phone and it is not paid off( you dont own it) and you unlock it through a third party. Then you stop paying the bill for the device then your carrier will black list the phone. You wont be able to use it with prepaid services or other carriers. Once you put a different sim in the device even though its unlocked. The phone will start Burning your sim cards so they dont work anymore. Only thing you can do is have an imei "repair" done. Or just change the csc code to a different country and just never use the original carrier which is easier.
I also totally agree with K-alz. This site does not look reputable at all. Take for instance all their claims like "Official service Even Samsung employees use our service to unlock their phones". Or even the fact you can enter anything you want into their text fields for your phone. Hell, at least the IMEI field should only accept numbers. Looks like a total scam...
On a side note, I had some fun with them:
IMEI: YOU GUYS ARE F****** JOKES
Samsung Model: WHO NEED TO
Carrier: STOP RIPPING OFF PEOPLE. YOU ARE BEING REPORTED TO THE PROPER AUTHORITIES. BYE BYE
I do hope you can get your money back, but I would definitely not trust these kind of sites in the future.
Edit: I doubt it will go anywhere, but I just called Samsung to let them know of this specific site using Samsung's logos, and making fraudulent claims. Gave the URL, and the guy I talked to stated he would bring it to his supervisor/manager.
I'm sorry you have had your money stolen from you by a fake service, but I do have to add that this is such a painfully obvious scam, the site just screams fake, throwing money at services you're unsure of or that aren't reputable is never a good idea, stick to proper authorised services in the future, hopefully this is a lesson to others considering doing the same thing, good luck with getting your money back
Not good.
https://www.trustpilot.com/review/samsungsimunlock.com
Sent from my Still Rooted NOTE 8