[Q] htc one won't turn on - One (M7) Q&A, Help & Troubleshooting

so i had this phone for almost a year now, yesterday when the battery is about 30%, it freeze while i was opening a word document and gallery in the background. I pressed the home button a while and it still freeze, then i pressed the power button and the screen goes off.. sadly until now.
i have tried so many combinations of power+volume(up down and both) for more than a minute, but nothing works. it even didnt recognize the hard reset combination damnn, and the trick about light sensor also didnt help. I've tried to charge it, with two different cable on a few socket but the led didnt even work. Im so desperate, if i hit the service center it'll be repaired well but i cant imagine all my data would be erased again (about 2 months earlier i fixed the pink tint issue and lost everything). Should i just wait for a few days and keep trying ?? someone having the same kind of problem ?? help me please...

bgspry said:
so i had this phone for almost a year now, yesterday when the battery is about 30%, it freeze while i was opening a word document and gallery in the background. I pressed the home button a while and it still freeze, then i pressed the power button and the screen goes off.. sadly until now.
i have tried so many combinations of power+volume(up down and both) for more than a minute, but nothing works. it even didnt recognize the hard reset combination damnn, and the trick about light sensor also didnt help. I've tried to charge it, with two different cable on a few socket but the led didnt even work. Im so desperate, if i hit the service center it'll be repaired well but i cant imagine all my data would be erased again (about 2 months earlier i fixed the pink tint issue and lost everything). Should i just wait for a few days and keep trying ?? someone having the same kind of problem ?? help me please...
Click to expand...
Click to collapse
you are saying nothings working.so please go to store.they will do the work.

bgspry said:
so i had this phone for almost a year now, yesterday when the battery is about 30%, it freeze while i was opening a word document and gallery in the background. I pressed the home button a while and it still freeze, then i pressed the power button and the screen goes off.. sadly until now.
Click to expand...
Click to collapse
sound like an hardware issue to me (phone freeze then can't be turned on again)
i have tried so many combinations of power+volume(up down and both) for more than a minute, but nothing works. it even didnt recognize the hard reset combination damnn, and the trick about light sensor also didnt help. I've tried to charge it, with two different cable on a few socket but the led didnt even work.
Click to expand...
Click to collapse
Probably time to send it for repair, looks like you already have tried everything we are suggesting to do normally.
Im so desperate, if i hit the service center it'll be repaired well but i cant imagine all my data would be erased again (about 2 months earlier i fixed the pink tint issue and lost everything).
Click to expand...
Click to collapse
So you did not learn anything from your last experience? Always backup your data on a regular basis! When something goes wrong, its to late to do a backup. Backing-up once a week is a good practice and in case of a failure of your device, data lost should be minimal.

Related

Diamond don´t turn on

Guys, i have a Diamond, but, yesterday the diamond turn off, and don´t turn on, i tried to do a soft and hard reset and nothing, i tried to enter in bootmode and nothing, when i put the battery the screen turn on, and the diamond vibre, but nothing else, what i can do??
rmorera84 said:
Guys, i have a Diamond, but, yesterday the diamond turn off, and don´t turn on, i tried to do a soft and hard reset and nothing, i tried to enter in bootmode and nothing, when i put the battery the screen turn on, and the diamond vibre, but nothing else, what i can do??
Click to expand...
Click to collapse
what did you do *before* your diamond stopped turning on?? unless you had a completely unpredicted system meltdown of your diamond for injecting it with super high voltage. it is rare for it to not power off unless you did something ... so please elaborate so we can assist better.
Ok, yesterday i use the phone like anothe normal day, in the night i turn off the phone, and in the morning, when i tried to turn on, i have this problem, for example, when a tried to do a soft, hard reset, the screen is in black, when a conect the phone to the usb the screen is black, is, i left the phone alone, in 3 minutes the black screen again, i don´t know why.
any LED activity when plugged into USB?
I think it is a major manufacture problem
I had the same problem, taking out the battery waiting a while and inserting it back, will solve the problem for some time but it will happen again.
Finally I sent it to the HTC support center.
I don't understand why HTC didn't recall.
If you'll search this forum you'll see the same problem in different stages, some times it's a blank screen but the phone will ring and some are just freeze.
Hi, I've had my Diamond for about a month soon and it started earlier this week by not wanting to come on at all. Been taking out the battery for a few days but eventually got fed up and did a hardware reset tonight. Not long after that it just suddenly turned itself off and I couldn't get it back on again. I thought I'd pack it back into the box it came in and send it back tomorrow and took out the sim card. After that it came to life again.
Happened to get a call after that and that call was suddenly disconnected without any reason.
So I am not very happy with this phone at the moment. Would appreciate any advice or if you know for sure it can't be sorted maybe I should send it back and ask for another one?
Blazeitup123 said:
any LED activity when plugged into USB?
Click to expand...
Click to collapse
Nothing, but one time the pc detect the phone, but later nothing.
No Led activity either on mine when it went dead.
When the Phone goes dead, try cooling the phone down as much as possible, and try starting it up again.....
There is a problem with the HTC Diamond in that it can cook itself (excessive heat), due to the auto over temp function crashing and not switching off the phone..... (That's what I have been told at least...)
I know over around 5 Diamonds so far that have had this issue, where the symptoms slowly get worse...
Have a look at this thread....
http://forum.xda-developers.com/showthread.php?p=2905775#post2905775
PLEASE P.M. me if you have any of the symptoms described in the thread...
I have been TRYING to get my Diamond fixed under warranty now for 2 months with little success... And I kinda need to know how wide spread this problem is to proceed any further.
could not turn on after blank screen ...
Hello,
I've had the same issue as rmorera, and after I hard reseted the phone all went o.k.. BUT after I reinstalled part of the small apps I use, the phone started to go off again. So, the problem seems to be in the software ...
I believe the cause might be the SRS WOW which I use. I installed the .cab, then the .reg file provided (ufortunatelly I don't remember from which thread I got the files ...). And shortly after, the phone stopped working. I uninstalled the software, and now it works! Could it be that the SRS WoW did this?
I tried to reinstall the SRS WoW and I found that if enabled for "Internal (Stereo)" instead of "Headphones" it gets my phone shut when the WM blanks the screen. If I select the "Headphones" options the issue seems to disappear.
Still, the SRS WoW damages the volume buttons action, but I think this issue is on another thread ...

HTC Touch Diamond won't turn on

Hello, I know there are many posts about dead Diamonds but I think my situation is different. I went to sleep one night and left my HTC to charge from my PC's USB. It was charging correctly because I noticed the light around the center button. All good. When I woke up, the charging light was still present and I unplugged the phone from the USB and the light was still surrounding the center button. The screen wouldn't turn on so I had to remove the battery. After I removed the battery and place it again in my HTC, it didn't want to turn on... I have tried to recharge it but the light doesn't flash anymore.. Not on my 220 socket, not on USB... I have a ROM found on this forum and been using it for 8 months with no problem... I just found my HTC froze at the charging step and removed the battery. After that it just won't start... I have managed two times to power on the device by it's normal power button but when it gets to the home screen, it freezes and I have to remove the battery again. It's been 7 days now and I can't power on once... Do you have any idea what happened ?
Thank you
If it keeps freezing at the home screen you are going to have to do a hard
re-set to unlock it. My Diamond froze at the home screen once when it was
new. I did a hard reset and it was fine after that. You will lose your data.
jbh00jh said:
If it keeps freezing at the home screen you are going to have to do a hard
re-set to unlock it. My Diamond froze at the home screen once when it was
new. I did a hard reset and it was fine after that. You will lose your data.
Click to expand...
Click to collapse
Yes, the problem is that it won't turn on now... I can't do anything...
namo77
Hi
I have got more less same problem , when i try to turn it on ; show touch diamond in the middle of black screen and 3 line digit on the right bottom corner in red ( R , G and D ) , and that is it nothing else , when i tried to connect it PC it's not establishing conection as well so i am really stuck don't know what to do , please any help advise how to fix it .
thanks of any tip or advise thank you very much
am having the same problem
i've got the same issue here, i can't recharge my htc diamond, the charging light won't show up or it shows up twice and then nothing..i managed to start the device a couple of times but it's really strange beacuse the battery level is signe always at zero and then the device restarts itself ...
so, resuming:
i can't recharge the device
it freezes sometimes
how can i fix this problem?...

[Q] X1 freezing on boot

Hi there all,
I'm writting this help in Frustration, i'm trying to solve my lil bro problem. He has Sony Experia X1 running Windows mobile 6.1.
The problem is when it get's to the windows mobile 6.1 logo screen after boot up it freeze's! and i don't know where to go from here.
I've tried to sync it to the PC and nothing!
I've tried removing battery, holding down volume down button + power button, reinserting battering will on charge via wall and PC for 15min's, and removing batter and reinserting and booting again, and NOTHING!!!
i can't make any sence from it please help? What is the next step? Throw at the Wall?
Thankz to anyone that has the time
any details on what action lead to the problem? those normally don't come out of thin air...and maybe that helps finding a solution
what might otherwise help (but will erase customizations and personal data stored on the device) is a hard reset
Best, DK
Ok just found out he was trying to delete something a program, and he can't remember what program! About to try a hard reset now!!!
Also just found out, you/I can't even power it down/off!!! WTF?
Hard reset! Not working just the same thing, tried holding all button in with battery out then reinserted, and the screen went all funny like snow reception on tv?
And one time it come up with 4 colours on the screen, green, blue, red and white!
also when trying to connect to computer usb port it try's to load up but said the phone is locked???
vannav8 said:
Hard reset! Not working just the same thing, tried holding all button in with battery out then reinserted, and the screen went all funny like snow reception on tv?
And one time it come up with 4 colours on the screen, green, blue, red and white!
also when trying to connect to computer usb port it try's to load up but said the phone is locked???
Click to expand...
Click to collapse
strange, not sure about the snow like screen
the four color screen is the bootloader, you can that when the phone is off and you restart it while holding volume button down for some seconds
there is a quite helpful thread about hard resetting X1, listing different means to do so
have a look, maybe you find something you didn't try yet and it helps
Best, DK
thankz will try post again soon with result's
OK wierdiest thing ever!!!
after coming back to the phone a day later, the battery went flat, OK! charged mobile while it was in bootloader mode screen for 15 min's
Went to try hard reset and magic!!! It finally come up with this screen allowing me to reset by pressing R on the keypad, so i did then, it told me to press space.... waited, waited and waited. It got the better of me, took battery out, and reinserted...
It got further then before, but once again on further it hung there, so i took the battery out and reinserted and did this about 3 more times.
And now magic it works!!! I don't know whats going on i tried all these steps i've mentioned above and nothing had came of it, but now it works!!!
I'm backing the battery is the main issue, it got a lil hot but not to hot to handle, well im no expert i'll leave it with you's
Thankz again for all your help you could offer it did help
that is really weird but I'm very glad you got it going
enjoy

Dead within 8 hours of use (dead dead. not battery dead)

ok so i've been using it a bit but my battery was 70% last i checked. was playing around with throw and just opened youtube and the screen flickered a bit (black lines) then decided to go black completely.
nothing i do will make the screen do anything.
holding the power button for ages (usually the way to turn off/reboot a phone) doesnt do anything. the backlight is on as i can see that. but nothing is on the screen.
anyone got any ideas on how to force a shutdown/reboot on these?
thefunkygibbon said:
ok so i've been using it a bit but my battery was 70% last i checked. was playing around with throw and just opened youtube and the screen flickered a bit (black lines) then decided to go black completely.
nothing i do will make the screen do anything.
holding the power button for ages (usually the way to turn off/reboot a phone) doesnt do anything. the backlight is on as i can see that. but nothing is on the screen.
anyone got any ideas on how to force a shutdown/reboot on these?
Click to expand...
Click to collapse
IIRC the Xperia Z1 has a hard reset button under the sim flap, it's a small red button, give it a shot.
remove sim card and sd card and try again, if it's still not responding do an update repair using SUS or PCC
BTW there is a known fault with the XZU and it could also be on the Z1 as they use similar Firmware, what people have found is that the phone will start up eventually and then they go into the display setting and untick the auto backlight option and that fixes it
I also reboot my Z1in this way when it blackout.
Sent from my C6902 using xda app-developers app
Had the same issue called Sony, push hard reset button all is fine in the world. Known issue Sony is working on it
Sent from my C6903 using Tapatalk 4
Managed to hard reset using power and up volume .
Put it on charge overnight but it doesn't see,m to have taken any charge at all....just trying again using diff PSU and cables but it doesn't want to charge. It recognises that I've out a cable in as I played with the smart connect setting. When it is off completely I get a red light (presumably meaning its charging ) but not in android
Any ideas?
Got it charging again by pushing the red button near sim slot for a couple seconds.
Just had another issue with SD card not being recognised after I removed another (/safely) had to reboot again using power plus vol up as it stuck on the shutdown logo when I tried to power down'...
Wow I can't believe the amount of issues I've ran into within 24hours of having this thing. I really don't know what to do...return it because it sounds like a faulty device (but all the issues are seemingly unrelated) or return and get another phone (is anyone else getting problems like I am?)
Sometimes phones have issues. I got one once that had no speakers or Mic inside... it happens lol
Try to go exchange it, and see if the next device gives you issues.. if not then you're good, if it does pick a different phone..
Do it soon though, most carriers only have a 14 day exchange period, and then after that will charge you all sorts of fees and try to fix your phone rather than just giving you a new one....
Sent from my 16GB Blue Verizon Galaxy S3 running MIUI v5 with KT kernel
thefunkygibbon said:
Got it charging again by pushing the red button near sim slot for a couple seconds.
Just had another issue with SD card not being recognised after I removed another (/safely) had to reboot again using power plus vol up as it stuck on the shutdown logo when I tried to power down'...
Wow I can't believe the amount of issues I've ran into within 24hours of having this thing. I really don't know what to do...return it because it sounds like a faulty device (but all the issues are seemingly unrelated) or return and get another phone (is anyone else getting problems like I am?)
Click to expand...
Click to collapse
sounds like a similar problem I had with my 64gb SD card - as I mentioned above remove all cards then start from there - a reflash of the firmware might help also
thefunkygibbon said:
ok so i've been using it a bit but my battery was 70% last i checked. was playing around with throw and just opened youtube and the screen flickered a bit (black lines) then decided to go black completely.
nothing i do will make the screen do anything.
holding the power button for ages (usually the way to turn off/reboot a phone) doesnt do anything. the backlight is on as i can see that. but nothing is on the screen.
anyone got any ideas on how to force a shutdown/reboot on these?
Click to expand...
Click to collapse
Something happened to mine with Youtube too. I'd started a video and paused it on a frame for comparison with another screen. While I was setting the other phone up, the screen on Z1 timed out. I pressed power, the screen come on and flickered, then went black!
Power and both volume keys function the same as the red button under the flap. I wasn't able to reproduce the bug.
LadFromWales85 said:
Something happened to mine with Youtube too. I'd started a video and paused it on a frame for comparison with another screen. While I was setting the other phone up, the screen on Z1 timed out. I pressed power, the screen come on and flickered, then went black!
Power and both volume keys function the same as the red button under the flap. I wasn't able to reproduce the bug.
Click to expand...
Click to collapse
yeah i've been trying to reproduce it and failing to. very odd. maybe its something to do with the first time you use youtube and do something specific?
gunna phone o2 up tomorrow and see what they say about all my issues. seems to have been fine this last 24 hours though and in their eyes that is prob reason enough not to issue a replacement.
I've had mine since Monday and this happened to me yesterday. I was troubleshooting sending MMS with T-Mobile tech support (not a phone issue as it was happening on previous phones too) and had to restart the phone several times. I noticed upon restarting that the backlight seemed to be on but the phone was not booting up. Had to perform several hard resets (both with the red reset button as well as the power/volume up buttons) before it FINALLY rebooted and stayed on. While trying to figure this out I ran a Google search to see if others were having this problem. One solution was to make sure the backlight option is checked. I had been messing with settings the night before and must have unchecked it. Since I rechecked it I haven't had the same issue.

htc on keeps resetting

My fathers HTC one keeps suddenly shutdding down in middle of boot! It suddenly happened and it is completely stock. I tried getting to recovery but it turna off a few seconds after!
It happened before but suddenly fixed for no reason!
kamranhaghighi said:
My fathers HTC one keeps suddenly shutdding down in middle of boot! It suddenly happened and it is completely stock. I tried getting to recovery but it turna off a few seconds after!
It happened before but suddenly fixed for no reason!
Click to expand...
Click to collapse
If it is completely stock, it seems to be a hardware problem. Either mainboard or a fault in power circuit. You should consider returning it for repair.
jotha said:
If it is completely stock, it seems to be a hardware problem. Either mainboard or a fault in power circuit. You should consider returning it for repair.
Click to expand...
Click to collapse
thanks for answers, after a little playing with it i don't have any idea how but it got to safe mod and was running ok, and when i rebooted it got stuck again, no idea how again it booted ok! this happened before but after a few seconds buttons blinked and a pop out said press and hold home button to restart and a count down for 3 seconds!
I guess the problem was with volume key/power button that got stuck !? because when i got into recovery and was fast enough to pres volume down the power button random ally worked ! after googling i got to phone but flashing bright light into sensors and covering it ! this is ridicules but worked few times and phone boots fine to OS with sensor covered! it turned off again after some time but i turned it on again with covering light sensor again and hasn't acted weird yet ! (my father also dropped hes phone and volume button place is damage a little)
this is the weirdest thing that ever happened to me why is it acting like that? he's phone is out of warranty so he can't do anything anyway!
kamranhaghighi said:
thanks for answers, after a little playing with it i don't have any idea how but it got to safe mod and was running ok, and when i rebooted it got stuck again, no idea how again it booted ok! this happened before but after a few seconds buttons blinked and a pop out said press and hold home button to restart and a count down for 3 seconds!
I guess the problem was with volume key/power button that got stuck !? because when i got into recovery and was fast enough to pres volume down the power button random ally worked ! after googling i got to phone but flashing bright light into sensors and covering it ! this is ridicules but worked few times and phone boots fine to OS with sensor covered! it turned off again after some time but i turned it on again with covering light sensor again and hasn't acted weird yet ! (my father also dropped hes phone and volume button place is damage a little)
this is the weirdest thing that ever happened to me why is it acting like that? he's phone is out of warranty so he can't do anything anyway!
Click to expand...
Click to collapse
As I said, it probably is defective. After the mentioned drop, something might be broken. The only way out will be repair service, warranty or not...
jotha said:
As I said, it probably is defective. After the mentioned drop, something might be broken. The only way out will be repair service, warranty or not...
Click to expand...
Click to collapse
ok thanks ! I guess i will try to revive it same way because i can't repair it here! I will see what revived it the next time
jotha said:
As I said, it probably is defective. After the mentioned drop, something might be broken. The only way out will be repair service, warranty or not...
Click to expand...
Click to collapse
It was just the power button its ok for now!

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