When I plug the phone in using USB, the computer (Windows 8.1) makes the connection noise but no drive shows up in explorer. Android shows "Device connected as MTP". Both PC and phone have been rebooted. Feel so stupid that such a simple task is failing.
Are there any extra steps I need to do?
EDIT:
Device manager shows a device called "MTP" with a yellow exclamation point. Maybe because my old phone had MTP?
EDIT2:
Solved it by turning off USB debugging. I always left this on my other devices, but seems like I need to turn it off for file transfers. Any solution to this?
Sometimes it conflict with the drivers of other devices. See if there are any ADB devices that show up when you connect it, if it does, uninstall the driver and select the checkbox to delete the drivers as well. Then you want to uninstall the drivers for all your Android devices, whether it's USB or ADB drivers and reboot. If it still won't detect, install Moto Device Manager: https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/88481
Also the Moto X is very picky with cables, make sure you use the original cable it come with.
eksasol said:
Sometimes it conflict with the drivers of other devices. See if there are any ADB devices that show up when you connect it, if it does, uninstall the driver and select the checkbox to delete the drivers as well. Then you want to uninstall the drivers for all your Android devices, whether it's USB or ADB drivers and reboot. If it still won't detect, install Moto Device Manager: https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/88481
Also the Moto X is very picky with cables, make sure you use the original cable it come with.
Click to expand...
Click to collapse
Thanks, edited OP with "solution". USB debugging prevents MTP from working. That's annoying...
Just for information purposes, I'm adding this here, as it might help somebody.
I just got an European version of the Moto X (XT1092) and it wasn't recognized at all. I tested in Windows 8.1 and 7 (no reaction at all in the Device Manager), also in Linux with lsusb, there was absolutely no difference when the device was plugged in.
After doing this, I booted the phone into RECOVERY (using this instructions http://johnalvarez.net/?p=2439 ), to see if there was an option there I could use. Found nothing and just rebooted from Recovery into the normal system. After doing that, without changing anything, the phone started being recognized. By the way, I have USB debugging ON and MTP as well and the phone is recognized without any problems.
mrbock
Kallb123 said:
When I plug the phone in using USB, the computer (Windows 8.1) makes the connection noise but no drive shows up in explorer. Android shows "Device connected as MTP". Both PC and phone have been rebooted. Feel so stupid that such a simple task is failing.
Are there any extra steps I need to do?
EDIT:
Device manager shows a device called "MTP" with a yellow exclamation point. Maybe because my old phone had MTP?
EDIT2:
Solved it by turning off USB debugging. I always left this on my other devices, but seems like I need to turn it off for file transfers. Any solution to this?
Click to expand...
Click to collapse
You found it - USB debugging has to be off for the phone to show up as a media device. Can't have both at once.
Guys, I am having the same problem but have done all the steps listed. even cleared the cache in case that was causing a problem. Any ideas? thanks in advance
---------- Post added at 11:28 AM ---------- Previous post was at 11:24 AM ----------
never mind, apparently 5th cable is the charm. first 4 must not have been "official"
sigtau2001 said:
Guys, I am having the same problem but have done all the steps listed. even cleared the cache in case that was causing a problem. Any ideas? thanks in advance
---------- Post added at 11:28 AM ---------- Previous post was at 11:24 AM ----------
never mind, apparently 5th cable is the charm. first 4 must not have been "official"
Click to expand...
Click to collapse
Ye, I had the same thing. I thought I had a good quality one to replace the official one... But no. The Moto x seems especially perceptive to his since my cables work on other phones. You'll just have to use the first 4 for charging and keep the 5th for data
Related
Hey guys !
For some days my One just won't be recognized by my computer anymore. I neither changed anything on my computer nor on the smartphone. It's currently running ARHD 7.2 and my computer is on windows 7 Pro x64.
I already tried reinstalling HTC Sync Manager, completely removing the drivers using the device manager and I even tried installing several standalone drivers provided in the forums here at xda. Switching USB ports and USB-Debugging didn't improve anything, too.
Windows explorer just shows the HTC Sync Manager install disc but not the MTP Device, the driver install wizard says everytime i plug the phone in that the installation of an HTC MTP Device wasn't successful.
Also in the device manager there is a yellow exclamation mark on the device entry and it says that the device doesn't work correctly because Windows couldn't load the required drivers for the device. (Error code 31) (Free translation from german )
HTC Sync Manager even shows that there is an HTC One connected but i can't sync it and it doesnt show the device capacity.
The weird thing is that also the One X of my girlfriend isnt recognized by the computer, but on her computer running windows 8 x64, both devices are working correctly.
Thanks in advance
Have you turned on usb debugging
Tried both with and without usb-debugging on, but didn't change anything
http://forum.xda-developers.com/showthread.php?t=2191279
Turn on usb debugging and change the cable that can work here is the link for drivers if it don't work
Even with the drivers from this thread, another cable and usb debugging on, it just doesnt work.
Strangely the phone is recognized at myphoneexplorer and I also can copy data from there, but I don't see my phone in windows explorer
gercreed said:
Even with the drivers from this thread, another cable and usb debugging on, it just doesnt work.
Strangely the phone is recognized at myphoneexplorer and I also can copy data from there, but I don't see my phone in windows explorer
Click to expand...
Click to collapse
I'm running out of ideas lol is your windows up to date that can help
One more thing make sure your phone is open and not locked that can help as well
gercreed said:
Even with the drivers from this thread, another cable and usb debugging on, it just doesnt work.
Strangely the phone is recognized at myphoneexplorer and I also can copy data from there, but I don't see my phone in windows explorer
Click to expand...
Click to collapse
Try disabling antivirus/firewall softwware. See if that makes a differance.
grneyez said:
Try disabling antivirus/firewall softwware. See if that makes a differance.
Click to expand...
Click to collapse
Sounds like your having a mare :crying:
gercreed said:
Even with the drivers from this thread, another cable and usb debugging on, it just doesnt work.
Strangely the phone is recognized at myphoneexplorer and I also can copy data from there, but I don't see my phone in windows explorer
Click to expand...
Click to collapse
jaythenut said:
Sounds like your having a mare :crying:
Click to expand...
Click to collapse
Not sure what you mean?
gercreed said:
Even with the drivers from this thread, another cable and usb debugging on, it just doesnt work.
Strangely the phone is recognized at myphoneexplorer and I also can copy data from there, but I don't see my phone in windows explorer
Click to expand...
Click to collapse
Sounds like you have another driver in the system that is being used and not letting the computer load the HTC driver you need to copy stuff. Not to bad to fix.
Plug the phone into the computer.
First get to device manager. Control Panel/System/Device manager (right side)
Find the device the ONE is listed as should be toward the bottom under USB might have a yellow triangle on it. Right click on this device and go to uninstall. Make sure to select to delete everything (little check box) and after it finishes restart the computer. Unplug the phone and then install the HTC drivers linked above. Plug phone in and pray. If it doesn't work after that try another reset and if still nothing let us know.
I prayed like hell and still it doesn't work
Although I uninstalled the old drivers correctly, restarted my system and installed the new htc drivers, it still tries to install another driver when plugging in my phone.
USB Debug is turned on, and my antivir is deactivated, I'm really running out of ideas what to do next....
gercreed said:
I prayed like hell and still it doesn't work
Although I uninstalled the old drivers correctly, restarted my system and installed the new htc drivers, it still tries to install another driver when plugging in my phone.
USB Debug is turned on, and my antivir is deactivated, I'm really running out of ideas what to do next....
Click to expand...
Click to collapse
try it on a different pc see if its your phone or your pc
On another computer both phones work without any problems. That is whats so strange about it, just on this computer it doesn't work. Unfortunately this is an important computer and I cant restore it...
I am having issues with my Nexus 6. I am unable to get it to connect to any computer. Windows says the device is malfunctioning, but it charges okay. Windows gives the error "Device descriptor request has failed." It doesn't matter if I'm booted, in fastboot, or have the phone off, it gives that error.
What I have tried:
Toggled USB debugging, MTP, and PTP.
Nexus Root Toolkit to try to install the drivers
15 Second ADB Installer by Snoop05
Alternate drivers (Naked, Generic, PDA).
Each time I have tried new drivers, I have checked to uninstall anything using USBDeview.
Tried "Updating drivers"
Tried three different Windows machines.
Tried different USB cables
USB 2.0 and USB 3.0 ports
Cleared cache partition
I think I am down to two things: Factory reset or draining my battery all the way and letting the hardware reset itself. I am not confident that factory resetting it will work since this same message pops up in the bootloader.
I have researched the hell out of this and one person in this section was having similar issues but got it working when plugging it into their USB 3.0 port. If those last two things do not work, then I don't know how the hell I'm going to lock the bootloader to get it worked on--that's the only thing I have done to it as far as modification wise (/system is stock, no root).
Any help is greatly appreciated. This is so frustrating since using USB is our way of working on these damn things. If I could get root without having to use USB, then I could easily lock the bootloader back.
Does anyone know how to re-lock the bootloader without root or using USB? At least I could have it locked so I can RMA it.
In your device manager see if you see the device with a yellow exclamation mark. If so right click it properties select update driver and then choose the driver option and it will give you a list of things to select.
bluh5d said:
In your device manager see if you see the device with a yellow exclamation mark. If so right click it properties select update driver and then choose the driver option and it will give you a list of things to select.
Click to expand...
Click to collapse
Doesn't work, I'm afraid. Windows says it already has the best drivers for the device. The device simply is not telling Windows what it is. Thanks for your reply.
dijit4l said:
Doesn't work, I'm afraid. Windows says it already has the best drivers for the device. The device simply is not telling Windows what it is. Thanks for your reply.
Click to expand...
Click to collapse
I've come to understand that USB problems are generally Windows' fault (i.e. Windows itself or poorly written drivers) rather than the device's fault. Not always, but the vast majority of the time.
See if anything in this article helps - installing the Google USB driver worked for me:
http://www.theandroidsoul.com/nexus-6-driver-adb-fastboot-mtp-windows-mac/
HTH...
right click the file then go to update driver than select browse my computer then at bottom select let me pick.
Tiptonian said:
I've come to understand that USB problems are generally Windows' fault (i.e. Windows itself or poorly written drivers) rather than the device's fault. Not always, but the vast majority of the time.
See if anything in this article helps - installing the Google USB driver worked for me:
http://www.theandroidsoul.com/nexus-6-driver-adb-fastboot-mtp-windows-mac/
HTH...
Click to expand...
Click to collapse
Thanks for your reply. However, I have a hard time thinking that three Windows machines are experiencing the same thing. I have successfully gotten it connected before the 5.0.1 update to transfer ringtones. I even booted into Linux Mint and couldn't get it to connect either. It's like the controller is bad but it can still charge.
Also, I have followed every direction on your link at least twice already.
bluh5d said:
right click the file then go to update driver than select browse my computer then at bottom select let me pick.
Click to expand...
Click to collapse
Thanks for your suggestion. I have tried this and Windows refuses to use the proper drivers. It argues they aren't for 64-bit OS, but they have worked in the past. I almost got it to use some Samsung drivers, but after it installed, no change. The device is not reporting the details it needs to convey to the computer to start a proper driver setup.
I have not been able to connect either. Tried 2 different Nexus 6 devices, numerous reboots, different cables, different USB ports and all the stuff you tried also to know avail. I updated drivers, went through device manager, but I can connect when I switch from MTP to pictures, however you don't get the same access.
HotInEER said:
I have not been able to connect either. Tried 2 different Nexus 6 devices, numerous reboots, different cables, different USB ports and all the stuff you tried also to know avail. I updated drivers, went through device manager, but I can connect when I switch from MTP to pictures, however you don't get the same access.
Click to expand...
Click to collapse
To me, it sounds like you have a glimmer of hope. Have you tried a different computer? If you don't have a different computer handy, boot Linux from a flash drive and install fastboot and adb.
Windows 10 doesn't seem to see the device in my PC.
Connected via MTP with USB debugging enabled. If I uninstall the device with USBDeview and plug it back in I get a brief installing dialogue then it goes away and can't see the device.
This is a stock phone, fresh, and fully updated with OTA updates.
Was win 10 a new PC or upgrade from 8.1. Upgrade retained all my drivers. Try plugging device to USB first and then boot to bootloader. It may install the drivers.
---------- Post added at 08:22 PM ---------- Previous post was at 08:18 PM ----------
If that doesn't work will have to delete other drivers and install the Google drivers. There is a thread somewhere. Works same for Win 10 as it did for Win 8.1.
For some reason MTP does not work for me but if I switch to PTP, it works fine?? I have been using Windows 10 for just a week or so but it does recognize my phone with PTP selected.
I plugged mine into my win10 machine for the first time last night, with usb debugging turned on, I got a popup on the phone asking if it should allow the connection to the computer of something like that. I had to answer yes before it connected and I believe after a few seconds if you don't answer it goes away. Watch for the message after you plug in the phone. I was running usb debug on the computer successfully when it was on win 7 and didn't need to change anything.
We had this problem originally with 8.1. In device manager will see something like Asus drivers. Have to delete those drivers and find the Google or 3rd party Koush drivers. If done right can install the Google drivers and will be good. Been a long time since I had to do it but it all under Google and XDA search.
Have the same problem.... This is how I got it to work. After having all your driver's installed correctly, toggle MTP off on your phone and then toggle it back on. You will see the internal storage show up.
When I plugged in my T-mobile LG L90 D415 into PC using USB cable, why didn't my PC detect anything? All it did is charging the device.
Already installed LG USB driver, PC Suite, and nothing is detected. There is no exclamation mark in PC device manager either.
In smartphone settings, all I see is Storage, no USB & Storage option like all other devices I owned before.
I reset the phone and start over and nothing changes.
Another thing is that the device always say there is a system update and already downloaded 82MB file, yet everytime I try to update the device, it always fails.
What gives?
mxnerd said:
When I plugged in my T-mobile LG L90 D415 into PC using USB cable, why didn't my PC detect anything? All it did is charging the device.
Already installed LG USB driver, PC Suite, and nothing is detected. There is no exclamation mark in PC device manager either.
In smartphone settings, all I see is Storage, no USB & Storage option like all other devices I owned before.
I reset the phone and start over and nothing changes.
Another thing is that the device always say there is a system update and already downloaded 82MB file, yet everytime I try to update the device, it always fails.
What gives?
Click to expand...
Click to collapse
Maybe try changing USB mode to mtp or ptp
0000.0000.00 said:
Maybe try changing USB mode to mtp or ptp
Click to expand...
Click to collapse
There is no such menu or options when I select Settings - Storage.
mxnerd said:
There is no such menu or options when I select Settings - Storage.
Click to expand...
Click to collapse
What ROM is this phone running?
0000.0000.00 said:
What ROM is this phone running?
Click to expand...
Click to collapse
T-Mobile stock ROM 5.0.2
Developers options enabled.
No difference.
==
Are there 2 types of USB cables?
One for charge only and the other "data & charge"?
How to tell the difference?
Got 2 cables and both can only charge the device.
Being swapping cables for my mom & dad's devices, but they are not with me now.
mxnerd said:
T-Mobile stock ROM 5.0.2
Developers options enabled.
No difference.
Click to expand...
Click to collapse
I think I'll send you a kdz for the d415 variant of an older version with stock KitKat. If you go into download mode and flash it offline with the instructions somewhere here on XDA. Just search for it. Then it should work. But first make sure your phone is detected in download mode.
---------- Post added at 12:59 AM ---------- Previous post was at 12:57 AM ----------
0000.0000.00 said:
I think I'll send you a kdz for the d415 variant of an older version with stock KitKat. If you go into download mode and flash it offline with the instructions somewhere here on XDA. Just search for it. Then it should work. But first make sure your phone is detected in download mode.
Click to expand...
Click to collapse
Also look for a lg USB driver download thing. This makes the USB act like a virtual USB CD drive to get the drivers and see if it works. If you can't find a setting to change the USB probably does not have data. But check with download mode.
Finally have time to test again and found that USB cable is the culprit. Don't know why I didn't discover that earlier.
Anyway, I managed to root the device after several tries (since the Kingroot that came with the system sucks and not compatible with many apps) and flash it with SlimROM 7.1.2 with Nano Gapps and it looks absolutely slim and beautiful!
Hope it works for me. Cheers!
So basically I searched everywhere and found many people with this issue.
I tried everything everyone said.
From installing the drivers, to turning on developer mode.
Also fastboot mode is not working.
I hope my is not a hardware issue. I tried a new cable with the same results.
Anything else I can try?
I have been using FTP to transfer files but I want to root my phone and I can't.
MagilsugaM said:
So basically I searched everywhere and found many people with this issue.
I tried everything everyone said.
From installing the drivers, to turning on developer mode.
Also fastboot mode is not working.
I hope my is not a hardware issue. I tried a new cable with the same results.
Anything else I can try?
I have been using FTP to transfer files but I want to root my phone and I can't.
Click to expand...
Click to collapse
Did you enable USB debugging in Developer mode?
Sent from my OnePlus 3T using XDA Labs
BillGoss said:
Did you enable USB debugging in Developer mode?
Sent from my OnePlus 3T using XDA Labs
Click to expand...
Click to collapse
Yes, that didn't help either
MagilsugaM said:
Yes, that didn't help either
Click to expand...
Click to collapse
The last time I read about someone having a similar problem it was resolved by using an original cable. But I can't find the thread where this was discussed.
Sent from my OnePlus 3T using XDA Labs
Just to rule it out, after you connect your cable are you seeing the Notification with USB options and have you selected 'Data Transfer', (or whatever it's called)?
If you are seeing the Notification and the PC still can't see the device, uninstall whatever Drivers and ADB packages you currently have installed. Download the ADB package from Google and, when prompted, say 'yes' to installing the Drivers.
Make sure you try all your available USB ports.
Are there any Yellow exclaimation marks in Device Manager? Do you have the most recent Motherboard drivers from your Manufacturers website?
Dirk said:
Just to rule it out, after you connect your cable are you seeing the Notification with USB options and have you selected 'Data Transfer', (or whatever it's called)?
If you are seeing the Notification and the PC still can't see the device, uninstall whatever Drivers and ADB packages you currently have installed. Download the ADB package from Google and, when prompted, say 'yes' to installing the Drivers.
Make sure you try all your available USB ports.
Are there any Yellow exclaimation marks in Device Manager? Do you have the most recent Motherboard drivers from your Manufacturers website?
Click to expand...
Click to collapse
Yes, I updated the drivers too.
I tried uninstalling the google drivers and everything you mentioned.
No the notification doesn't show up and my device doesn't show up on device manager.
I am running windows 10 latest update.
MagilsugaM said:
Yes, I updated the drivers too.
I tried uninstalling the google drivers and everything you mentioned.
No the notification doesn't show up and my device doesn't show up on device manager.
I am running windows 10 latest update.
Click to expand...
Click to collapse
If you have a can of compressed air, try blowing out the USB port. There may be debris up there. It does sound like a Hardware problem. You really need to try it on another PC to know for sure.
You don't have any issues when charging?
Dirk said:
If you have a can of compressed air, try blowing out the USB port. There may be debris up there. It does sound like a Hardware problem. You really need to try it on another PC to know for sure.
You don't have any issues when charging?
Click to expand...
Click to collapse
The phones charges perfectly, I already cleaned out the port.
So, I still have this issue and I wasn't able to solve it. Pretty much the phone only charges, doesn't get recognized by any computer. I also tried my laptop and same thing happens. How do I find out if it's a hardware issue?
Is there any way to save the phone?
i got this too , stuck in recovery and fastboot because i cant connect my device in any pc
MagilsugaM said:
So, I still have this issue and I wasn't able to solve it. Pretty much the phone only charges, doesn't get recognized by any computer. I also tried my laptop and same thing happens. How do I find out if it's a hardware issue?
Is there any way to save the phone?
Click to expand...
Click to collapse
You can connect your PC to your phone without cables using ADB over wifi provided your phone is rooted and on the same wifi network as your PC.
I know this won't solve your hardware problem but it does allow you to move files between your PC and your phone using ADB.
Note that this doesn't work in recovery or fastboot modes.
Here's how:
On the phone using Terminal
su
setprop service.adb.tcp.port 5555
stop adbd
start adbd
On the PC in a command terminal
adb connect xxx.xxx.xxx.xxx:5555
...
adb disconnect xxx.xxx.xxx.xxx:5555
where xxx.xxx.xxx.xxx is the phone's IP address
To set the phone back to normal (optional)
On the phone
su
setprop service.adb.tcp.port -1
stop adbd
start adbd
Sent from my OnePlus 3T using XDA Labs
I fix using a old PC that a have connected and installed drivers before but was a windows 7 , I delet all drivers content about phones and USB and re installed again using the unbrick tools and drivers , plugged the phone in fastboot and magically was recognized again ..
MagilsugaM said:
So, I still have this issue and I wasn't able to solve it. Pretty much the phone only charges, doesn't get recognized by any computer. I also tried my laptop and same thing happens. How do I find out if it's a hardware issue?
Is there any way to save the phone?
Click to expand...
Click to collapse
You could also try using flash drive via OTG. This won't help you connect to PC/Laptop in any way, but could at least progress a bit that the phone hardware is okay for data part.
This problem start again , fortunelly im in nougat so if i go to dev options and change the usb charging to mtp his comes to charging again . I think this is the problem , the phone dont comes to mtp so dont "have" a device in windows to connect , with this im unable to make root and do anything in fastboot because my phone lock to usb only for charge