Related
Tried connecting my kaiser to 2 different pc's and it won't get detected. The device will charge but activesync won't pick it up. Also its not listed in device manager! I tried disabling/renabling advanced network functionality as well has soft reset the device several times. I'm on the verge of hard reseting BUT when i put my device in bootloader mode it only says serial.. will not say USB as its supposed to
any help would be appreciated.. i'm on death v4 rom btw.
thanks in advance!
fone_fanatic said:
The device will charge but activesync won't pick it up.
Click to expand...
Click to collapse
Can you get an activesync connection via Bluetooth? When you inspect the extUSB connection can you see anything which looks wrong (such as a wire sticking out/in more than the others? What happened preceding this problem?
If you hard reset the device I don't see the relevance of the bootloader. It'll just restore the original image from where it's tucked away in the devices ROM. If it was working fine straight after you installed the ROM thats on it now and doesn't work after a hard restore then that points towards a hardware failure. If you have to go down the path of restoring to a different (original) ROM for returning purposes, there are ways of doing this with a microSD card - although I've not tried. I think the wiki would help there.
bluetooth activesync is working, i did a hard reset and nothing. Flashed to romeos via microsd and now its acting all strange.
After it completed the flash from microsd, i soft reset the device and it rebooted backinto bootloader.. i removed the microsd and soft reset several times and it kept going to bootloader. I attempted to hard reset as well and same thing, would go to bootloader. Removed the battery for a couple minutes and still same thing. Plugged it into USB with it off and it turn on by itself and go straight to bootloader. Unplugged the USB cable, took out the battery and put it back in, then plug the USB cable back in and this time the orange light came on as if charging and it finally booted up. The above has happened to me previously on my hermes but that was when the battery was extremely low, my battery level is currently at 97%!
now its booted into the freshly flashed rom and still same thing... charging but not being recognized by the PC... i've checked the usb port on the device and everything looks fine.
I'm lost at what to do now....
This might be a stupid reply but I had the same problem. My cable was busted so you could try another cable.
I am in the same situation here
Tried it with 3 different PCs with 3 different cables.
It's charging, Active sync pickes it up and trying to connect but fails to connect.
The only think I can come up with, I used new charger in the car. May be it killed the port
Is there any way to find out for sure?
i tried 2 cables with 2 different pcs... its only charging it and the computer won't detect the device at all. Nothing under usb in device manager.. even in bootloader, it only says serial not usb. I've downgraded to a shipped AT&T rom and Radio through the storage card but i still need to downgrade the SPL before i attempt to get a warranty exchange. IS that possible to do with through microsd yet?
I'm having the same issue. The usb port charges the phone fine with the USB cable, but teh computer does not detect the device. I also tried the headphones and they work fine as well. Help!
Update: I just tried a different usb cable, and now the computer recognizes the device, but as an unknown device.!!!!!
fone_fanatic said:
bluetooth activesync is working, i did a hard reset and nothing. Flashed to romeos via microsd and now its acting all strange.
After it completed the flash from microsd, i soft reset the device and it rebooted backinto bootloader.. i removed the microsd and soft reset several times and it kept going to bootloader. I attempted to hard reset as well and same thing, would go to bootloader. Removed the battery for a couple minutes and still same thing. Plugged it into USB with it off and it turn on by itself and go straight to bootloader. Unplugged the USB cable, took out the battery and put it back in, then plug the USB cable back in and this time the orange light came on as if charging and it finally booted up. The above has happened to me previously on my hermes but that was when the battery was extremely low, my battery level is currently at 97%!
now its booted into the freshly flashed rom and still same thing... charging but not being recognized by the PC... i've checked the usb port on the device and everything looks fine.
I'm lost at what to do now....
Click to expand...
Click to collapse
Have you tried these steps?
http://www.microsoft.com/windowsmobile/en-us/help/synchronize/activesync-usb.mspx
ajay6780 said:
Have you tried these steps?
http://www.microsoft.com/windowsmobile/en-us/help/synchronize/activesync-usb.mspx
Click to expand...
Click to collapse
Thanks for that suggestion but still no dice
The computer isn't detecting the device at all! Usually when a usb device is plugged in you can go to device manager and look under USB and see it there, but its not showing up. I've scanned for hardware changes several times and nothing.
I've now tried on 3 different computers (2 pc's and 1 mac) with 2 different USB-MiniUSB cables and nothing!!
i guess i'll just go to the at&t device support center tomorrow and hope they'll replace it on the spot and notice that i've changed the SPL...
can i ask for the people that are having this problem to do the following.
With your device unplugged from the PC open device manager. (Right click My Computer -> Properties -> Hardware (3rd tab) -> Device manager) Then expand the last tab (Universal Serial Bus Controller) and plug in your device.. if it doesn't show up then click actions -> scan for hardware changes..
I just want to make sure if your computer is detecting your device or not..
just an update with my situation. i went into the att device service center today and told them my problem... the guy behind the counter had no clue what he was doing. he just looked at it like a monkey for minutes then swapped it out for a new one. no questions asked even though it was hard spl'd, cid unlocked, and sim unlocked.
but now this device's vibration is really weak and i lost my invsishield protection on the front (kept the battery cover and my ppctechs scren protector)
Busted? or just won't work
Hi all,
I have been coming to these forums for a little while and only posted a couple of times. I felt this was important. I was having the same problem. Tried the cables, resets, ROM changes the works. I have had my at&t tilt htc 8925 for 36 days when I reported the problem to them. But it actually started about 10 days before. At&t tech support was very rude and accusatory when it came to them "helping" me. I, like probably all owners of a phone like this treat it like gold. It is very important to me. So when I contacted tech support and was told it was probably abuse or I had "buyers remorse" (I don't want to return the phone I just want it fixed!?)
The best they can do and they do not budge on this is for me to return the phone for an exchange. BUT, and this is a BIG AT&T but, the phone they exchange it with is refurbished. Something someone has returned. I do not want a phone that has been returned. I want mine fixed. "This is my phone, there are many like it but this one is mine" Know what I mean? When I bought the phone the guarantee was "we'll just replace it with a new phone" and I like 1000's of others did not ask if that "new phone" was refurbished. It is. Now advocates will tell you as they did me, refurbished is actually BETTER than new. Huh? Then why aren't all phones sold refurbished ones? And if they are so great, take mine back, give me one of those "crappy" new phones and give mine to someone who wants a sweet refurb. I am outraged by the whole mess.
I have searched forums and complaint sites. The bad usb port problem is NOT an isolated incident. There are a lot of people with the same "it charges but won't sync" problem. This is a known problem they refuse to address. Their stand, send in for refurb.
Personally I would like to see a recall fix class action against at&t. It can be fixed but they just don't want too. I thought I would be relatively safe buying for a huge company. They spend millions on advertising to simply leave their customers twisting in the wind after 30 days. Very bad business.
That's the rant. So I decided that if the warranty was useless anyway I'd take a shot at it myself before sending out for repair myself. There is a place in California PPC Tech http://www.pocketpctechs.com/main.asp?area=home that will fix the usb for $79 and ship it back to you in a few days. They seem to be reputable and a lot of people are opting to fix this problem themselves.
How did I fix mine? by altering the mini usb end of the sync cable. I tried other cables and connectors but I think it has something to do with the contact points. The only way mine would work was if I plugged it in, wiggled it slowly and with a little bit of pressure at times, around until the screen brightens. That means it has made a connection, then don't move. Hold very still. It took both my hands. Wait for what seems like 2 mins and it would start to sync. Based on this. my repair (before I send it to California for repair, which I may end up doing anyway) is make sure the plug on the phone is straight and not damaged. If you can get the phone to sync this way you may be able to crimp the mini end of the usb very very slightly to make the connection you are manually doing by wiggling it around. It took a lot of small tweaking but it now syncs about 29 out of 30 times. That's about as good as it gets.
So good luck to us all. If you can't get it to work yourself send it out west to PPC Tech. In this economy the phone companies like at&t better start getting their customer service back on track before they have no customers to service, It has happened to the biggest before. Wake up AT&T! The days of the business model of massive turnover and new signups is coming to an end as people tighten their belts. Treating current and future users poorly is a sure fire way to put yourself out of business.
here is my gift to you all..
http://forum.xda-developers.com/showthread.php?t=362679
read this post and check EVERY SINGLE LINK in the first post...i had this issue and i ended bending my usb plug every which way until finally i broke the plastic seperator off and in turn smashing the second pin from the left on the top off (the one in charge of activesync) over and over until it broke...i didnt really care i could still flash by sd but then i smashed the + power pin and so i was on the phone with att for many many hours explaining to them that its a known issue to users but not to the company and they finally sent me a replacement..i should have just searched my butt off before trying to deal with a problem/fox it myself (yes i dissasembled it and soldered the pin back on and it broke off multiple times causing me to dissasemble it many many times and smashing it again and i ended up getting alcohol on the water damage void pad which i replaced) learn from me...if you ever have ANY problems that are significant..dont try fixing JUST GET A REPLACEMENT...who cares if its a refurb..if the refurb sucks then send it back until they send you a new kit...after 5 returns you get a new kit soo just keep sendin back them refurbs until your happy
oh and to make it easy on yourself because if you tell att you have a usb problem its NOT covered under warranty and will take you many many hours like me to convince them otherwise (which someone eventually will understand because certain people ARE familiar with this problem at ATT it just depends who you get and how many times youve been elevated in support)..what you need to do is IF YOU CAN return your spl back to stock (if you manage to get a long enough connection with activesync) but if not dont worry too much att doesnt really check spl just that you have the shipped rom on there so load the shipped rom (found on here) on your sd and flash back and just make up some excuse that it isnt working right and youl get a replacement or if you can get the spl revrted jus throw your device in bootloader by a failed flash (pull the usb out during flash) and say its stuck in the funny colored screen lol
jaysjob, i've been dealing with ppctechs for a long time (probably since '03-'04) they're very reputable and highly recommended. They actually got the contract to be the authorized repair center for I-Mate about a year ago.
But why would you pay $79 for something where u can get a complete replacement? Yah it might be a refurb but my device that i turned in was all scratched up from drops.. the images on the start, ie, and messaging buttons by the d-pad had scratched off.. and now the device i got looks brand new (i actually think it is a new one but i never asked if it was a refurb or not)
pazookie, what your saying is true.. always take advantage of the warranty if you have it. If you dont and you want to repair it yourself, know what your doing! I'm very handy and have done many lcd replacements and other various repairs on cellphones (nokias, HTCs, sony ericsson, samsung, motorola, u name it!)
My little brother has the n82 and he bought the black case, I told him to wait for me and i'd help him do it but he got impatient and he thought it was gonna be a simple swap. He ended up breaking his LCD doing it which set him back $80!
anyways i'm happy now with a new device but i'm gonna go back tomorrow and get it replaced again because the vibrate is extremely weak!
fone_fanatic said:
jaysjob, i've been dealing with ppctechs for a long time (probably since '03-'04) they're very reputable and highly recommended. They actually got the contract to be the authorized repair center for I-Mate about a year ago.
But why would you pay $79 for something where u can get a complete replacement? Yah it might be a refurb but my device that i turned in was all scratched up from drops.. the images on the start, ie, and messaging buttons by the d-pad had scratched off.. and now the device i got looks brand new (i actually think it is a new one but i never asked if it was a refurb or not)
pazookie, what your saying is true.. always take advantage of the warranty if you have it. If you dont and you want to repair it yourself, know what your doing! I'm very handy and have done many lcd replacements and other various repairs on cellphones (Niki's, HTCs, sony ericsson, samsung, motorola, u name it!)
My little brother has the n82 and he bought the black case, I told him to wait for me and i'd help him do it but he got impatient and he thought it was gonna be a simple swap. He ended up breaking his LCD doing it which set him back $80!
anyways i'm happy now with a new device but i'm gonna go back tomorrow and get it replaced again because the vibrate is extremely weak!
Click to expand...
Click to collapse
Hi fone
Thanks for the reply.
Yes, I agree with you. If the phone has something else that is messed up like you were saying a scratched screen or buttons. It's just that I am as careful as I can be to keep the phone in nice condition just to send it back for maybe one that someone didn't take the same care of.
Mine works good now. I think it has something to do with when I crimped the cable end. It make a tighter fit. I think that may be the key to mine and others problems. For sure it is becoming more and more clear that there is a design flaw whether att wants to acknowledge it or not.
Thanks for your input about PPC too. If I do end up having to fix it that's probably the way I'll go if that is still the only thing wrong. Otherwise it's in for the warranty as you suggested. I KNOW I'm not that smart.
Im having this same issue and it is definately not a cable problem.
tayloryork said:
Im having this same issue and it is definately not a cable problem.
Click to expand...
Click to collapse
if u think its a hardware problem then take it to a service center. The guys there just follow step by step guides on how to diagnose phone issues. For me he saw a crack in the usb jack on my device and just replaced it. If you send it in to HTC i think theres a higher risk of them figuring outu the device is hard spl'd and wont honor your warranty.
tayloryork said:
Im having this same issue and it is definately not a cable problem.
Click to expand...
Click to collapse
taylor, I'm not saying it is a cable problem. I am saying it is a hardware port problem. I "fixed" mine, probably temporarily, by crimping my usb cord so that it holds more firmly in the port. I did say if you have the same problem and you use the same test I did ie: move it slightly, Gently, not like others I have heard stories of where they ram it from side to side until it snaps off, that you might be able to do what I did. I thought others with the same problem might be able to use this workaround until at&t figures out it is not an isolated incident with thousands of people having the same problem thats all. Hope this helps.
jj
I had a similar problem. Phone would charge fine, but windows didnt even recognise anything was plugged in. Interestingly the bootloader changed to USB when the cable was connected, and Serial when unplugged.
As it turns out (thanks Flying Kiwi for suggesting the obvious I had overlooked) the middle top pin was recessed too much into the plastic guide, so I stabbed it a bit with a scapel and all is well.
So it seems that the Serial/USB section of the bootloader cant even be trusted.
So I'm one of the people that's been having major issues with the red light/ no boot issue.
I think the issue (for me at least) is a hardware flaw. Upon completing the steps to reboot the phone (take case apart, disconnect battery, connect power, wait for battery charge indication, reconnect battery) I can get the phone to boot and function just fine.
I have discovered that upon screwing the battery connection back into the phone, it applies a bit too much pressure on the connection which sends the phone back into the redlite "no boot" mode.
TL;DR, If the battery is connected to the phone too "tightly" with the screws, the issue is caused.
Hardware flaw? I think so.
My Fix? Took out the connecting screws, the connection seems to hold without them and there is no more pressure on the connection without the added thickness of the screws (when putting the back of the case on)
EDIT: Here's a video of what I'm talking about, for those of you who haven't had to deal with this (yet?)
Video of Issue
Hey Google/LG, if you're reading this, Send me a new phone, please!! This is unacceptable!
Good find. Maybe you could try packing the back in places so that no pressure is put on the battery
Michealtbh said:
Good find. Maybe you could try packing the back in places so that no pressure is put on the battery
Click to expand...
Click to collapse
Good Idea, will try it if I encounter this problem again. Seems to hold up, though, even when pressing on the back of the case where the connection is made (down and to the left about 0.5cm from the "n" on the back of the case).
bump--I think people should really see this.
Nice find dude!
I always thought it was a software issue but turns out it is not!
It's still strange that most people have encountered the issue when benchmarking.
Sent from my Nexus 4 using Tapatalk 2
alwaysbboy said:
It's still strange that most people have encountered the issue when benchmarking.
Click to expand...
Click to collapse
Perhaps it's just a coincidence. I'll still stay away from benchmarking, though.
alwaysbboy said:
I always thought it was a software issue but turns out it is not!
It's still strange that most people have encountered the issue when benchmarking.
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
If the finding is true then here my theory on why it happens mostly during benchmarks.When you run benchmarks, your phone and battery heats up a lot. This can cause the connectors to expand causing screws to get tightened.
i can confirmed this find is true, altough its kinda late for me to read this thread.
here is my version.
im a proud owner of nexus 4. got my phone from the 1st batch order, and the original bumper also :angel:
this morning while watching my kid at school, got nothing to do but overclocking my nexus 4 with morfic's latest beta kernel.
silly i put the min and max at 1.8++ghz and run an antutu test on it. and in another 5 seconds the N4 turned off and practically dead. all buttons combo were negatives. as soon as i arrived home i plugged in the official charger. it just blinking red. few moments after i plugged in the N4 to my laptop. blinking red and driver installed notification showed up. then the red light gone. like forever... no red when i put it on charger nor when connected to the laptop.
ok its a dead meat. im in JAKARTA n got my n4 from the US. none of any LG service centre in my country could help me with it. and the RMA things just too far from me.
so since i left with zero to none option, i was wondering "what if i take off the battery?"
i remember read an article from ifixit about how to teardown the nexus 4 then i found the link.
here it is:
http://www.ifixit.com/Teardown/Nexus+4+Teardown/11781/1
what i did was:
1. follow steps number 6 [pictures #1 & #2]
2. number 7 [pictures #1 & #2]
3 and number 9. [pictures #1 & #2. no need do the pictures #3]
4. see the white wire with blue sticky tape right next to the battery? i dont know what is that but i unplugged the golden head off also.
i left it that way for 10 minutes before i put it back all together again [ including the screw battery port holder. just dont screwed them too tight. give a small effort to none power ]
all done and i pressed the power button. its ON like nothing happened before.
when im about to share my fixed in the other thread, i got someone direct me to this thread. so here i am confirming this fixed is legit
Wow!! This fixed my nexus that didn't even have an LED light. You are a life saver!
It's been dead for a week and I was just waiting on warranty. But now it's up and running like a bawse!
Hi
ethugp3pp3r said:
So I'm one of the people that's been having major issues with the red light/ no boot issue.
I think the issue (for me at least) is a hardware flaw. Upon completing the steps to reboot the phone (take case apart, disconnect battery, connect power, wait for battery charge indication, reconnect battery) I can get the phone to boot and function just fine.
I have discovered that upon screwing the battery connection back into the phone, it applies a bit too much pressure on the connection which sends the phone back into the redlite "no boot" mode.
TL;DR, If the battery is connected to the phone too "tightly" with the screws, the issue is caused.
Hardware flaw? I think so.
My Fix? Took out the connecting screws, the connection seems to hold without them and there is no more pressure on the connection without the added thickness of the screws (when putting the back of the case on)
EDIT: Here's a video of what I'm talking about, for those of you who haven't had to deal with this (yet?)
Video of Issue
Hey Google/LG, if you're reading this, Send me a new phone, please!! This is unacceptable!
Click to expand...
Click to collapse
This is simply a fault with your phone. Most likely a chip or component isn't soldered correctly or you have a dry joint. When the board is flexed by some force it is breaking or making the connection.
The time will come when even this "fix" for you stops working.
The reason the phone is sometimes failing during stress tests and not coming back on is a safety device. The lithium battery is reporting it is under stress or too hot and the phone shuts down to avoid an explosion. Because there is a big chance the battery is permanently damaged and so potentially dangerous the phone remains in a safety condition wanting to be returned to the manufacturer for testing. Lithium batteries if damaged can explode, imagine if a phone explodes next to your face while you are talking on it? The manufacturers, not wanting a law suit that disfiguring someone might bring, deliberately er on the side of caution.
It's a bit like the limp home mode some cars have when they detect some parameter outside of the norm. You might be able to reset that back to normal by some hack found on the internet but it hasn't fixed the underlying cause.
Regards
Phil
This thread should be stickied as this is a common problem with the Nexus 4.
Just wrote this to bump the thread back to first page so more people can see
Sticky This!
This needs to be stickied!
I'm having a similar issue with my completely stock nexus 4. I can only turn the phone on when it is connected to charger, but this is also very rare. If I manage to turn it on, it shows I have -22% battery left and this doesnt change. I can enter bootloader when charger is connected. I have left it charging overnight, but still it doesn't boot without the charger connected.
Any idea if the fix described here can help me? Can LG service somehow see that the phone has been opened?
I live in unsupported country, so I can't send the phone back to Google. My only hope is this fix here or my local LG service, but I'm not sure if my local LG can even help me, because the phone is not sold here.
Ahhh good thoughts. I've got a replacement battery on the way for that reason... Hopefully it's a problem there.
Sent from my Nexus 4 using xda app-developers app
Nexus 4, 8Gb, in UK
It arrived Sat (2 days ago) @ 80% charge & about 5 mins after unpacking I noticed it was the 8Gb & not the 16Gb I had ordered
Phoned google for RMA - currently awaiting replacement.
Repacked it, took it to work, had a play, installed maybe 3 apps, browsed a lot though - reboxed it afterward. as I had no case & as I didn't want to risk the RMA I decided not to take it next day.
Case arrives from amazon & I'm back to work today, so I decided to risk it - nexus battery almost dead & powered off.
Connected charger - nexus indicates charging on screen when power button is pushed.
As I lift the phone to power it on 20mins later, charging display blanks & red light starts blinking - swap cable, charger & check connections - all ok - nothing but a red light on a dead phone.
*panic*
read internet: wasted half an hour on button combos streetfighter would be proud of
Found this post here:
http://forum.xda-developers.com/showpost.php?p=37461951&postcount=3
"Seems to hold up, though, even when pressing on the back of the case where the connection is made (down and to the left about 0.5cm from the "n" on the back of the case)."
After pressing down around there, the red light clears instantly, small vibration & nexus is now charging again.
Am glad I'm sending this unit back, if replacement does this within 30 days then I will give up on LG & wait for next gphone; between this and the glass cracking issues I read of, this may not be the best nexus ever quality wise.
tl;dr Almost virgin Nexus got red light & unresponsive on first charge. After all else failing, firmly pressing the back, directly above the battery connection area immediately revived it...
kwft said:
Nexus 4, 8Gb, in UK
It arrived Sat (2 days ago) @ 80% charge & about 5 mins after unpacking I noticed it was the 8Gb & not the 16Gb I had ordered
Phoned google for RMA - currently awaiting replacement.
Repacked it, took it to work, had a play, installed maybe 3 apps, browsed a lot though - reboxed it afterward. as I had no case & as I didn't want to risk the RMA I decided not to take it next day.
Case arrives from amazon & I'm back to work today, so I decided to risk it - nexus battery almost dead & powered off.
Connected charger - nexus indicates charging on screen when power button is pushed.
As I lift the phone to power it on 20mins later, charging display blanks & red light starts blinking - swap cable, charger & check connections - all ok - nothing but a red light on a dead phone.
*panic*
read internet: wasted half an hour on button combos streetfighter would be proud of
Found this post here:
http://forum.xda-developers.com/showpost.php?p=37461951&postcount=3
"Seems to hold up, though, even when pressing on the back of the case where the connection is made (down and to the left about 0.5cm from the "n" on the back of the case)."
After pressing down around there, the red light clears instantly, small vibration & nexus is now charging again.
Am glad I'm sending this unit back, if replacement does this within 30 days then I will give up on LG & wait for next gphone; between this and the glass cracking issues I read of, this may not be the best nexus ever quality wise.
tl;dr Almost virgin Nexus got red light & unresponsive on first charge. After all else failing, firmly pressing the back, directly above the battery connection area immediately revived it...
Click to expand...
Click to collapse
So you didn't even take it apart to revive it? Interesting... I haven't had this issue myself in the 2 and a half months with this phone, but nice to know what to do if it arises.
It sounds like it could be dodgy solder joints, although I'm tempted to say that I'm currently ****ting myself. Things like glass cracking doesn't worry me, people are clumsy and that usually will cause that. However, we have no control over the quality of the circuitry inside.
The thing is, the poster above says wait for the next GPhone, it's been announced for next year. So you're going to be waiting a hell of a long time. This phone I hope will suffice while you do so however.
kwft said:
After pressing down around there, the red light clears instantly, small vibration & nexus is now charging again.
Click to expand...
Click to collapse
Nice to see that helps. I need a fix that allows me to "pull" on it and then push it again
I got a secondhand Xperia T a couple of months ago. The phone was originally bought in 2012 in Ireland. The phone is now unlocked to any network.
Friday two weeks ago the phone stoped working. What happened was, the battery was on around 15%. By the time i got round to charging it it had gone flat. After plugging it into the wall charger for around half hour the solid red light was on indicating charging but the phone wouldnt turn on. I left it for a while but it was still the same. I notcied that when i pressed the unlock button the screen would slightly light up but no picture. the phone could recieve texts and calls but i couldnt see anything. I took it to my nearest phone specialist. He tried re installing the software but had no luck. He said it was bricked. I then gave it to my uncle who is usually nifty with these sorts of things. He also came back and said it was bricked. I then did some reading of my own and came across the advise to re install soft ware through pc companion. I did that and it said it was successful but the phone was still the same.
Last night i was following the repair thread on here (cant find link right now)
The problem i had was i didnt know witch stock ftf file i need to download or where to download from.
Can someone give me a link to an irish stock ftf and give me a quick run throuhg of how to fix
P.s. This is whats happening with the phone now:
When plugged into the wall charger I get a green light, that goes out after a few seconds then the changes to red and proceeds to charg normally.
Phone still vibrates, and receives calls.
When the on button and + or - vol are pressed it vibrates like its supposed to but then nothing happens
If it still receives calls and you've already used PCC to repair the software and it said successful then its clearly not bricked... I'd suggest start looking for a replacement screen.
smiffy2k14 said:
I got a secondhand Xperia T a couple of months ago. The phone was originally bought in 2012 in Ireland. The phone is now unlocked to any network.
Friday two weeks ago the phone stoped working. What happened was, the battery was on around 15%. By the time i got round to charging it it had gone flat. After plugging it into the wall charger for around half hour the solid red light was on indicating charging but the phone wouldnt turn on. I left it for a while but it was still the same. I notcied that when i pressed the unlock button the screen would slightly light up but no picture. the phone could recieve texts and calls but i couldnt see anything. I took it to my nearest phone specialist. He tried re installing the software but had no luck. He said it was bricked. I then gave it to my uncle who is usually nifty with these sorts of things. He also came back and said it was bricked. I then did some reading of my own and came across the advise to re install soft ware through pc companion. I did that and it said it was successful but the phone was still the same.
Last night i was following the repair thread on here (cant find link right now)
The problem i had was i didnt know witch stock ftf file i need to download or where to download from.
Can someone give me a link to an irish stock ftf and give me a quick run throuhg of how to fix
P.s. This is whats happening with the phone now:
When plugged into the wall charger I get a green light, that goes out after a few seconds then the changes to red and proceeds to charg normally.
Phone still vibrates, and receives calls.
When the on button and + or - vol are pressed it vibrates like its supposed to but then nothing happens
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mdc1983uk said:
If it still receives calls and you've already used PCC to repair the software and it said successful then its clearly not bricked... I'd suggest start looking for a replacement screen.
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and is it common for screens to just brake out of no where, without hitting or dropping the phone.?
smiffy2k14 said:
and is it common for screens to just brake out of no where, without hitting or dropping the phone.?
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I've had that happen to a laptop a few years ago. Came out of the wintery -10°C outside into the balmy 25°C of a friends home, 2 minutes later I took the laptop iut of the frozen bag and the temp shock was enough to crack the screen.
So yes, it's possible, but with shrinking screen size the probability of this decreases.
I don't know where you're from, but (winter) weather can be an electronics killer. Especially when the device is heating up rapidly after being brought out of the cold into a warm house or car. Rapid temp shifts can lead to cables moving out of their connectors, solder joints cracking and air moisture can condensate and move into delicate electronics
i live in ireland, it is probally 5'c at night in my house where the phone was and it wouldnt be much warmer in the car and then in work, so i dont see that being the problem, especially since it has been colder and had no effect on the phone
smiffy2k14 said:
and is it common for screens to just brake out of no where, without hitting or dropping the phone.?
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Well no its not common, but neither are bricked phones that receive calls, SMS and successfully take a software repair
I stand by what I said but if you want to try flashtool take any stock rom you like just follow the guide. They all have all languages so I'd go for generic CE1 if you want unbranded and CE2 if you want Skyfall theme these are new 4.3 ones. You could even apply a older 4.1 and let it update from that if your region is even out yet.
alright ill try that later then, whats the difference between branded and unbranded.?
also can you link a stock rom for me
So I got my Z3C about a month now. 6 weeks ago I thoughed my phone broke, suddenly it was dead. It looked like it was bricked, but I didn't do anything with it. There was no charging light, no fibrating on a hard reset, nothing. There was not even a connection with the adb.
So I send it to a repair point and they fixed it for me. I had no idea what that do, but I was happy with it.
Yesterday it happend again and I was pretty angry. A 3 month phone broke twice! I contacted the store, because I want a new one and not another repair, because i have no faith in another repair.
Now here comes the thing. Today I tried my phone again and suddenly it was working again.
You might think I should be happy, but I'm absolulty not, because now it is hard to prove there is something wrong with my device.
I suspect the repairpoint didn't fix anything, because it was working again at that point. So they just did a factoryreset
Has anyone experienced something like this or has any clue what the problem is?
Thanking in advance.
Info
Robin94 said:
So I got my Z3C about a month now. 6 weeks ago I thoughed my phone broke, suddenly it was dead. It looked like it was bricked, but I didn't do anything with it. There was no charging light, no fibrating on a hard reset, nothing. There was not even a connection with the adb.
So I send it to a repair point and they fixed it for me. I had no idea what that do, but I was happy with it.
Yesterday it happend again and I was pretty angry. A 3 month phone broke twice! I contacted the store, because I want a new one and not another repair, because i have no faith in another repair.
Now here comes the thing. Today I tried my phone again and suddenly it was working again.
You might think I should be happy, but I'm absolulty not, because now it is hard to prove there is something wrong with my device.
I suspect the repairpoint didn't fix anything, because it was working again at that point. So they just did a factoryreset
Has anyone experienced something like this or has any clue what the problem is?
Thanking in advance.
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first of all you should make it clear If it s software problem (which level of software) or hardware
to get this u can Repair Xperia firmware by PCC to install fresh firmware
after that if problem remains u can be sure that problem is in hardware and ask for replace
in repair center they may just install new rom and return it so just ask for replacement
:good:
I k now this post is a little old but I have the same problem. After 6 weeks of flawless use my Z3C suddenly died. Nothing would bring it back to life. I spent several hours on the phone to sony support to no avail. We tried numerous manual and computer related fixes to no avail (including flashing a new stock rom which didn't work because no phone could be detected). Finally the tech gave up and said to return to return it to where I bought it. I was in the process of doing that when suddenly the phone worked again when I pressed the power button. battery charge was showing as 74%. Unfortunately I didn't do a factory reset while I had the chance.
This afternoon I didn't use the phone for 3 hours and now it's dead again. Nothing will wake it up again.
To me it sounds like a hardware fault, not software. This is a near new phone. This shouldn't be happening. I've searched the net and found numerous others having the same problem and in every case it has resulted in a replacement phone. Unfortunately my phone seller is a long way away. I guess that will teach me to buy local and pay and bit more.
Any suggestions please as I'm desperate.
I'm also in the same boat where my g/f Xperia Z3C just died and unfortunately the phone is out of warranty as it was a grey import and not local Aussie stock.
I have tried everything to get it working. When it does switch on it doesn't last more than a few hours before it goes back to a permanent coma.
I've wiped the rom and started from scratch when it was working with the Sony Xperia Repair centre but with little success.
I was left with little choice but to take it to a repair centre to find any faults with the hardware but I'm not feeling that confident they can fix the phone without replacing the whole board which isn't worth it.
Same thing.
Hello,
Today my phone shut downs itself and i realized it after 2-3 hours.Can't force reboot with volume up + power or the yellow button near the sim slot.Also no leds working to confirm if it takes electricity or not.My phones screen changed about a month ago due to having volume changes in 3.5 mm jack while listening music.Funny thing is i gave my phone for that same reason 8 months ago and they did not changed the screen and when i asked why you changed the screen, the lady said because 3.5mm jack is together with the screen(which i do not believe).I am hoping for device to wake up like jesus...
Edit: Does android have a log that reports every incident like windows does?If so how can i access it to see why my phone decided to die and ressurected by itself?I can't get this device to technical service cause it is fine now but i want to make sure it does not happen again.
This morning my Nexus 5 was turned off all of a sudden after not having used it for 20-30 minutes. I held the power button and nothing. I plugged it into power and the "Google" screen appeared. It then went into a reboot loop on and off, on and off, on and off. I held the Volume Buttons and it went into fastboot, but then boot looped out again and again. Searching on Google yielded that this was indeed a common problem. See this link below:
http://www.reddit.com/r/Nexus5/comments/2rpfuj/nexus_5_broken_power_button_keeps_rebooting
I called Google via the Hardware Warranty Center (1-855-836-3987, open 24/7):
https://support.google.com/googleplay/troubleshooter/3070579
Unfortunately, my device is past the 1 year warranty period (surprise, just like the others in the reddit link above). Google was helpful enough to call LG on my behalf, explain the situation, and hand me over. LG's warranty period is 1 year as well, so if I wanted to send in my device, I could do so but it would cost me to have it repaired. Unfortunately, they were unwilling to provide an estimate. Sending in the device to have the damage assessed is free luckily. The repair facility is in Fort Worth, Texas, and will take 5-7 days to estimate damage and repair (not including shipping time).
I decided to call T-Mobile to see if I they had the Nexus 6 in stock, just in case. They did. I also asked if they could do out-of-warranty repairs. They didn't, but they referred me to a nearby cell phone repair store. Just up the street from me! I didn't even know the place was there.
I called them and inquired if they could fix it. They said yes, but might need to order the power button if they don't have the correct size. Here's the meat of the post for those of wondering how much it will cost to fix: it would cost $35 if the power button needed adjusting, or $70 (with T-Mobile discount) if the power button needed to be replaced and re-soldered to the board. I took it over to get it inspected to see if they had the correct size power button. They disassembled it in the back, inspected it, and told me that luckily they had the correct-sized part. I figured sure, let's go for it, drove home, waited an hour or two and went back. I am happy to say that the power button is now working good as new!
TLDR:
- Call LG for out-of-warranty repairs at 1-800-243-0000. You have to FedEx your device, but shipping is taken care of.
- If you don't want to mail in your device, call your local T-Mobile store to refer you to a local repair shop.
- I found on Google that some people soldered in a new button themselves, but I didn't want to do that. If you feel so inclined, it apparently only takes an hour or two.
In the UK, Play store devices have a 2 yr warranty.
Sent from my Nexus 5 using XDA Free mobile app
matt_not_andrew said:
In the UK, Play store devices have a 2 yr warranty.
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Sadly I don't think anyone in the US offers a 2-year warranty or I'd be all over it for a Nexus 6.
The only option is $8-10/month insurance (but unfortunately I'm on a $30 prepaid plan, so no insurance for me), or paying Motorola.com for their extended warranty an extra $150.
Anyone else know of a better US-based 2-year warranty for a Nexus 6?
Hello I have the same problem. I have still the warranty but my phones is unlocked and rooted. Will they replace it? Because it's an hardware failure. It has nothing to do with the root.
Google are usually pretty lenient with root on nexus devices, after all they are intended for the developer community, but there are plenty of threads on how to return your device to stock on here if you don't want to take the chance they'll refuse.
I know how to unroot it, but I can't even start the phone. And that's the question. Why should they void my warranty, if the power button is stucked and I can't unroot it.
Google have said, in print, that root does not affect the warranty IF, as you say "it's not software related". LG does not take the same view.
Try Gravity screen with proximity on/off.. no buttons touched.
How can I try it when my phone don't turn on
Till when is your warrenty valid? I had a similar problem last December and my warranty was due to expire in Jan this year. I managed to start my phone once by trying different ways to press the power button, and once it was on I jumped on the opportunity and unrooted and untampered it. Since I bought my phone from eBay, I had to visit LG for the repair. They checked my phone and said that they would have to replace the entire motherboard. Since it was in warranty and I was fully backed up, I agreed with it and received the phone in 2 days.
I had to send my N5 for an RMA recently because of power button issues. At first, a few hard taps around the power button fixed the problem momentarily but this trick lasted only about a month. After that my phone was unusable and I had to send the device in for RMA. Google Canada agreed to provide the RMA even if my phone was 3 months out of warranty (probably because power button failures are a known problem).
Now I have a refurb N5 and I want to preserve the power button as much as possible so I use a Nillkin flip case with a magnetic contact. The cover wake/sleep the phone automatically so I never have to hit the power button.
The only real fix to that problem is to solder a new button to the main pcb. Since LG repair centre won't waste time with such a risky procedure they only replace the whole PCB. Small repair shops will change the button.
It's pretty sad that these phones are doomed with a predictable failure like that. It remind me of my Motorola Atrix, a great phone except they all died from the same wifi-radio failure at some point. The fingerprint reader also broke consistently.
A friend had a similar issue with the power button, google wouldn't fix it since it was out of warranty but lg fixed it free of charge.
I had the biggest scare of my life last night as I was abruptly woken up by my phone in a reboot loop, I suspected correct, it was the power button. Thankfully is hasn't happened since, but the power button is now more sensitive than I'm used to.
Good Lord did this come at the right time. I started having this same exact issue a few days ago. It comes and goes and it's what ultimately got me on to 5.1 from 4.4.4. I didn't think it was a software problem, but 5.1 'fixed' it until yesterday, when the same thing started happening again. There is a cell phone repair place not too far from where I live, so I'll have to give them a shout and see if they can fix it.
EDIT: +1 to the guy who suggested Gravity Screen as well. I found that app when searching for a solution to this same thing and it did work well enough. Habit to hit the power button was strong, but the app does a pretty good job.
I just ran into the same issue the other day.
Has anyone sent their phone back to LG out of warranty? How much did it cost to have the switch replaced?
One temporary solution I saw online that has worked decently well for me is to put a strong magnet by the power button. I waved the magnet over the power button and "pulled" slowly away from the phone as if I were pulling the contacts inside the button apart.
exorz said:
I just ran into the same issue the other day.
Has anyone sent their phone back to LG out of warranty? How much did it cost to have the switch replaced?
One temporary solution I saw online that has worked decently well for me is to put a strong magnet by the power button. I waved the magnet over the power button and "pulled" slowly away from the phone as if I were pulling the contacts inside the button apart.
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Exorz - have you found an answer to this? My wifes phone started having this problem today. Just got off the phone with LG to send it in for an estimate but I wont know how much for a few weeks...
I had the same issue in February.But there is no Google service in Turkey , so I sent my N5 to LG Turkey Service within 2 years warranty.(Device was not rooted)also wanted to change battery and back cover.They changed battery , cover and power button for free (0$) and they did not change the motherboard.Button is working well now.I don't understand why they want to change motherboard.
hayzooos said:
Good Lord did this come at the right time. I started having this same exact issue a few days ago. It comes and goes and it's what ultimately got me on to 5.1 from 4.4.4. I didn't think it was a software problem, but 5.1 'fixed' it until yesterday, when the same thing started happening again. There is a cell phone repair place not too far from where I live, so I'll have to give them a shout and see if they can fix it.
EDIT: +1 to the guy who suggested Gravity Screen as well. I found that app when searching for a solution to this same thing and it did work well enough. Habit to hit the power button was strong, but the app does a pretty good job.
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I recently ran into this power button problem with my nexus 5 and wanted to know how to use this app to help with that. I downloaded the app and activated it but my phone still reboots after a few minutes of use. What settings did you use?
Scientist07 said:
I recently ran into this power button problem with my nexus 5 and wanted to know how to use this app to help with that. I downloaded the app and activated it but my phone still reboots after a few minutes of use. What settings did you use?
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Honestly it's been a while since I used it, a few months at least I think. I know I had it set up where when I picked up the phone, the screen would turn on as hitting the power button was causing it to reboot. At least...so I thought.
After this worked for a little while, then my phone stopped rebooting and would just turn off completely. I'd have 50% battery left and the phone would shut off. I'd turn it back on and it would read the battery was at 1% or something like that. Long and short of it is this...I ended up replacing the battery and it's like a brand new phone again. No more reboots, no more random shutdowns, nada. Battery life is back to where it should be, I can go a full day without needing to be around a charger.
It could be your power button, or considering we're Nexus users (thus, use our phones more and in different ways than most) it's quite possible your battery is taking a dump too. I'd seriously look into getting it replaced. I could've done it myself, but opted to take it into a local store and I think the cost of the battery and the install was $55 or something like that. I was happy to pay it to basically have a brand new phone again.
I'm holding out hope for a 2015 N5 per the rumors, and I'll pick that up assuming T-Mobile Wifi calling is available on it like it is on the N6. If they do a solid and bring that to the N5, I see absolutely zero reason to get another phone for at least another 12-18 months.
hayzooos said:
Honestly it's been a while since I used it, a few months at least I think. I know I had it set up where when I picked up the phone, the screen would turn on as hitting the power button was causing it to reboot. At least...so I thought.
After this worked for a little while, then my phone stopped rebooting and would just turn off completely. I'd have 50% battery left and the phone would shut off. I'd turn it back on and it would read the battery was at 1% or something like that. Long and short of it is this...I ended up replacing the battery and it's like a brand new phone again. No more reboots, no more random shutdowns, nada. Battery life is back to where it should be, I can go a full day without needing to be around a charger.
It could be your power button, or considering we're Nexus users (thus, use our phones more and in different ways than most) it's quite possible your battery is taking a dump too. I'd seriously look into getting it replaced. I could've done it myself, but opted to take it into a local store and I think the cost of the battery and the install was $55 or something like that. I was happy to pay it to basically have a brand new phone again.
I'm holding out hope for a 2015 N5 per the rumors, and I'll pick that up assuming T-Mobile Wifi calling is available on it like it is on the N6. If they do a solid and bring that to the N5, I see absolutely zero reason to get another phone for at least another 12-18 months.
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Well I don't think my battery is the problem but the power button instead. It started just last week. Found a fix that requires opening the phone and I was trying to avoid that. Seems like I would have to open the phone after all. Thx for the answer though.