Database Develop

My Phone Just got cracked..what are my options?

Alright, let me start off by saying I don't think it's an ordinary crack. I was walking down the street when I tripped and my phone landed on grass and dirt. I thought to myself "Woah, that was lucky, at least it wasn't the cement." I pick it up to find a hairline crack running almost completelty veritcal up and down the screen. (I attached the picture below). So now I'm wondering what are my options. Could I go through insurance? Should I just wait it out?
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Sorry man.... you might have to use your insurance.
Best thing you can do is take it to a sprint store and try to talk them into giving you a new one if not.
The crack looks weird, but at first glance I would say there was something it hit in the center that caused it to crack so badly... but then again you could fight it both ways in saying the glass was too tightly compressed?

Ahanix said:
Sorry man.... you might have to use your insurance.
Best thing you can do is take it to a sprint store and try to talk them into giving you a new one if not.
The crack looks weird, but at first glance I would say there was something it hit in the center that caused it to crack so badly... but then again you could fight it both ways in saying the glass was too tightly compressed?
Click to expand...
Click to collapse
Yeah. Oh well, I might just save the trouble and go through insurance.

IF you wait, use a screen protector to avoid more cracks and the screen from breaking to pieces.

robfactory said:
IF you wait, use a screen protector to avoid more cracks and the screen from breaking to pieces.
Click to expand...
Click to collapse
For future reference, how well does a screen protector actually protect against fall damage? I'ms usually pro case and anti screen protector (when i dropped it though, I had neither)

filmaker said:
For future reference, how well does a screen protector actually protect against fall damage? I'ms usually pro case and anti screen protector (when i dropped it though, I had neither)
Click to expand...
Click to collapse
Ive actually dropped my past phones on corners of the table and they didnt crack as easy because the film keeps the glass together to help the glass stay in one piece and spreads the impact. Where as without one your screen is more prone to crack easier
Sent from my HTC One using xda premium

jazz995756 said:
Ive actually dropped my past phones on corners of the table and they didnt crack as easy because the film keeps the glass together to help the glass stay in one piece and spreads the impact. Where as without one your screen is more prone to crack easier
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Good info Alright, well I just called Asurion and because the device is so new, I have to send some written thing first.

filmaker said:
Good info Alright, well I just called Asurion and because the device is so new, I have to send some written thing first.
Click to expand...
Click to collapse
Good luck! I know getting it replaced with a cracked screen is a pain and can be costly at times lol
Sent from my HTC One using xda premium

jazz995756 said:
Ive actually dropped my past phones on corners of the table and they didnt crack as easy because the film keeps the glass together to help the glass stay in one piece and spreads the impact. Where as without one your screen is more prone to crack easier
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Exactly this.
Also, I know some people like to use their phone naked, but I always place my in a see through case.

robfactory said:
Exactly this.
Also, I know some people like to use their phone naked, but I always place my in a see through case.
Click to expand...
Click to collapse
Defiantly even if its a thin case I always have one on because you just never know
Sent from my HTC One using xda premium

filmaker said:
Good info Alright, well I just called Asurion and because the device is so new, I have to send some written thing first.
Click to expand...
Click to collapse
Send something in writting first? Wtf is that?.... Should be you call, you pay deductible, they send phone.... You send phone back...
Sent from my EVO using Tapatalk 2

sgt. slaughter said:
Send something in writting first? Wtf is that?.... Should be you call, you pay deductible, they send phone.... You send phone back...
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
Yeah I'm not too sure what that is all about. The lady said that they would call back within 24 hours to give instructions. Some type of written approval? I don't know, I was really confused by what she meant. She said because the phone is so new, they're taking extra pre-cautions.

Alright so just a quick update. It took about a week but I finally received a replacement One. It looked new in box with all the accessories which I was surprised about. So yay.
Sent from My Only "One"

Thanks for the update.
I've had to fill out the form before. Twice, exactly. At least they don't ask for a police report when you lose it.
Though you had a cracked screen.
This time around, remember to place a cover on it, if not at least a screen protector.
Enjoy the One.

wow, that sucks.
i guess i cant put any faith into gorilla glass 2.0 or whatever it is now.

filmaker said:
Alright so just a quick update. It took about a week but I finally received a replacement One. It looked new in box with all the accessories which I was surprised about. So yay.
Sent from My Only "One"
Click to expand...
Click to collapse
Because the phone is so new they dont have refurbs yet. So if you go through insurance you will probably get a new 1 until they have refurbs.
Sent from my LG-LS970 using xda premium

[Q] To all people who have naked One, how does it look now?

Now that you've owned the device for a few months, is the aluminium back full of scratches?
I am thinking of going naked, but haven't got the courage to do it. I don't drop my phones, so it's just scratches I'm concerned about.
And no, I don't want to install wet-application skins like Best Skins Ever, Zagg, etc. The reason being the One has gaps on the back where the white plastic lines are. I know they advertise Zero Gap, but it's not water-proof. The phone might be fine after the installation but who knows if the liquid indicator has turned pink inside.

Black Dawg Down said:
Now that you've owned the device for a few months, is the aluminium back full of scratches?
I am thinking of going naked, but haven't got the courage to do it. I don't drop my phones, so it's just scratches I'm concerned about.
And no, I don't want to install wet-application skins like Best Skins Ever, Zagg, etc. The reason being the One has gaps on the back where the white plastic lines are. I know they advertise Zero Gap, but it's not water-proof. The phone might be fine after the installation but who knows if the liquid indicator has turned pink inside.
Click to expand...
Click to collapse
the outcome isnt good but im getting the n5 so it's like w.e
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hello00 said:
the outcome isnt good but im getting the n5 so it's like w.e
Click to expand...
Click to collapse
Whoa! No clue what you've done, but I've had mine for over a month, never in a case and it still looks new. I'm actually impressed!
Like all things, if you take care of your products it will last a long time, if you're careless, of course you will see scratches and so forth.
Sent from my HTC One using xda app-developers app

Yeah me too! I ordered that HTC red and grey case but its on back order. Ive had my phone for about a month now and have had a few light drops down my bedside, and have put it in my pockets pocket's with keys on accidents and honestly, I am very very impressed.
Oh yeah! I just remembered it fell out of my pocket in the car and slid under the seat, twice. I thought for sure I would see some damage but not a chance!
I do however have the slightest stratch that you can see if held in the very right light. I also have a tiny tiny blemish. I'll post pictures for you.
I have intentionally not babied my phone and I must say I'm impressed.
Pictures to come.
Sent from my HTC One using xda app-developers app

RPelham said:
Whoa! No clue what you've done, but I've had mine for over a month, never in a case and it still looks new. I'm actually impressed!
Like all things, if you take care of your products it will last a long time, if you're careless, of course you will see scratches and so forth.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
it fell off my pocket and landed on my concrete driveway from 2 feet..i was cleaning the rims of my car

Dropped mine on a concrete floor face flat down from about a bit higher than knee height. Only got a very small dent on the chamfer.

My black One looks the same after a month. If I clean it a little bit it already looks like it comes right out the box.

hello00 said:
it fell off my pocket and landed on my concrete driveway from 2 feet..i was cleaning the rims of my car
Click to expand...
Click to collapse
Ah, yeah I can sympathize. Concrete is brutal for phones, I was sitting on the ground at my work outside and my old galaxy s3 fell a half a foot from my lap to the concrete and the screen cracked.
Sent from my HTC One using xda app-developers app

Had mine since it was released, was using the double dip flip case. Some bits got under the plastic holster and there are 5 small black marks on the back.
Sent from my HTC One using xda premium

It still looks like brand new!

Mine has some minor scuff marks on the aluminium from 2 drops from 1 meter onto stone slabs, and one drop from table onto a wooden floor. It's a slippery phone so I should have it in a case, but it looks far too good for any case.

Someone handed me an HTC One the other day at an outdoor barbecue.
After awhile I realized what they we trying to politely tell me as they were handing it to me.
It was mine.
No idea how it slipped out of my pocket.
No idea what orientation it was in when they found it lying in the ground.
All I know is after closely inspecting it for a few minutes I finally located a small blemish on the bottom right rear corner. It took quite a while to find it in very good light. No internal damage that I can tell.
And I'm *still* never going to put a case on this thing. It's like a jewel. It gives me pleasure every time I pick it up.
If I destroy it in two months, it will have given me $650 in pleasure just from holding it. If I had it in a case it could never give me a penny's worth of tactile gratification no matter how long I used it.
Sent from my HTC One using xda app-developers app

+1. I completely love the look and feel of this phone. A case is just sacrilege.
Sent from my HTC One using xda app-developers app

Ive had my HTC One for a month or so now and i use a the official HTC flip case and screen protectors and all i can say its worth doing. I learnt my lesson from my previous phones that i didn't think of putting a case on and they look like crap now. so the first thing i do is buy a case and screen protectors plus im not the most careful of people so this just adds peace of mind.

As careful as I am, I still end up dropping the phone now and then. Usually a very small drop, but still something I grimace at.
I've had this phone since the middle of May; not a long time. As time goes on, I will care less and less about the micro scratches that would inevitably happen when using the phone naked. At the moment, however, I'm still admiring how sexy the Black is. At the moment, I'm still hesitant to use it out of it's case.
Maybe after a year I will be ready.
Sent from my HTC One using xda app-developers app

Mine still mint, more or less... my son knocked it off an end table IN A CASE and the case knicked the top and bottom slightly on the edge. Go figure........
Now I only use a case at work because it slides on its back on my desk and that will wreck havoc on the back of the phone with scratches.
Sent from my Nexus 10 using Tapatalk HD

If there is a clear skin I can put on the back that fits exactly, I would consider going naked.
I noticed two scratches on the top speaker cover today. They're from my case
Sent from my HTC One using xda app-developers app

Its been about 2 months now for me and it's never seen a case or screen protector. I, like many others here, think it would be shame to cover up this phone and I can't stand the way screen protectors feel and collect dirt/scratches like immediately.
Absolutely no damage on mine, not even on the chamfers. I've dropped it 3 or so times, once on hardwood, never on concrete fortunately From the various posts I've read on XDA the consensus seems to be that it's a very robust phone with a lot of people dropping it without damage.

When I get paid from my new job I'm gonna take off this cheap light rubberised case and get a UAG case and a Steinheil screen protector, I've seen countless story's on xda with people who didn't have protection on their phone dropped it and it smashed it's just not worth the risk after paying all that money.
My two cents anyway.
Sent from my Nexus 7 using xda app-developers app

I got mine by the end of April. Never had a case on it and I'm in love how it feels at touch. I'm always very careful with this beauty but this morning the alarm rang and I think you already know what happened. :crying: it has a small crack on the right corner crossing the home button all the way to the right edge. I was always against cases other protective covers for this device but now I feel so sorry.
suggestion: if you still have your phone intact just by a freaking insurance or ..a case.

So much for GG3....

After owning the phone for literally 7 days, my girlfriend managed to shatter the screen on her N5. She says it fell off a counter and landed face down. The glass is so bad you can feel it, and when you run your fingers across the screen you actually get little bits of glass powder on your fingers.
Surprisingly, the LCD is perfectly fine.
And here's how bad it is...
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Sent from my Nexus 5 using Tapatalk

my95z34 said:
After owning the phone for literally 7 days, my girlfriend managed to shatter the screen on her N5. She says it fell off a counter and landed face down. The glass is so bad you can feel it, and when you run your fingers across the screen you actually get little bits of glass powder on your fingers.
Surprisingly, the LCD is perfectly fine.
And here's how bad it is...
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
There is no phone that can withstand a drop from a counter top and land on its face. This is nothing new.
sent from my neXus 5

not this again....

Gorilla glass is scratch resistant. NOT Impact/Shatter resistant. It never has been.
Phones break. It's not the glasses fault.

I know it'll break. But I just have never seen GG shatter like that. It was crazy to me. I'm not complaining, or raising a stink. I just didn't know it was possible. All of the test videos I've seen it seemed to withstand harsher conditions. But oh well.
Sent from my Nexus 5 using Tapatalk

Not sure what N5 drop test you watched lol. All the ones I have seen end up looking like your girls phone

my95z34 said:
I know it'll break. But I just have never seen GG shatter like that. It was crazy to me. I'm not complaining, or raising a stink. I just didn't know it was possible. All of the test videos I've seen it seemed to withstand harsher conditions. But oh well.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
But Gorilla Glass isn't even shatter resistant. The title of the thread is complaining about Gorilla Glass 3, but it has nothing to do with Gorilla Glass.

RoyJ said:
Not sure what N5 drop test you watched lol. All the ones I have seen end up looking like your girls phone
Click to expand...
Click to collapse
Lol, I think I watched them run over a phone with GG3 with a car and the glass didn't break at all. But everything else inside did, lol
Sent from my Nexus 5 using Tapatalk

my95z34 said:
Lol, I think I watched them run over a phone with GG3 with a car and the glass didn't break at all. But everything else inside did, lol
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
You must surprise when that car has concrete like tires and the phone doesn't break.
You can throw a Basket Ball on top of a phone and nothing could happen, but the story may vary if you do it with a lighter but much harder Golf ball

Getting run over is a lot of pressure, but also low impact. I'm sure they went real slow over it right? Not like driving by at 40mph+ ?
Different story when it's dropped. It's higher impact. Your phone is actually falling into something and coming to an abrupt stop from however fast it was going.
Driving over it won't do it any justice because think of how wide a tire is. As it passes over the phone, most of the pressure is going to be more or less evenly distributed over the face of the glass. Also, tires are made of rubber. Soft material. Not to mention the suspension will give a little when the tire goes over the phone.
It's two different ballparks man, apples to oranges.
Watch any actual "drop" test. The glass won't survive a drop. As mentioned earlier by others GG3 is scratch resistant. Not shatter proof.

Gotcha.
Sent from my Nexus 5 using Tapatalk

Terribly sorry for your loss. My hats off to the fallen N5.
May I recommend these in the future?
http://www.amazon.com/gp/aw/d/B00GQOQKJE
Best glass screen protector I've found for this phone. Pretty cheap, too. Only bad part is they ship from China. So you will probably forgot you ordered it by the time you get it.
I've personally applied 3 to 3 different N5. My old one, my new one and a friends. Application is pretty easy if you know how to put one on.
Comes with everything you need plus instructions too. I haven't seen one air bubble or had any part of mine lift off the screen ever.

I swear women break their phones like it's no big deal. I stopped buying my girlfriends phones years ago after having to buy 2 different Blackberrys. My current gf has shattered her iPhone 5 twice this year and had to go get it's screen swapped. I baby all my stuff whether it's my car or my phone lol.
Sent from my Nexus 5 using Tapatalk

Dude. Glass is GLASS why do people not understand that there will NEVER be an unbreakable phone! Stop! Its stupid. Sorry about the phone but seriously... Where did ANYONE say that the glass would be unbreakable??? The GLASS fell FACE DOWN on (I'm going to assume) TILE!
Sent from my Nexus 5 using Tapatalk

*Cough* Sorry to sound kinda mean, but its a phone made of glass. Glass is not shatter proof, it is very brittle. T

RoyJ said:
Terribly sorry for your loss. My hats off to the fallen N5.
May I recommend these in the future?
http://www.amazon.com/gp/aw/d/B00GQOQKJE
Best glass screen protector I've found for this phone. Pretty cheap, too. Only bad part is they ship from China. So you will probably forgot you ordered it by the time you get it.
I've personally applied 3 to 3 different N5. My old one, my new one and a friends. Application is pretty easy if you know how to put one on.
Comes with everything you need plus instructions too. I haven't seen one air bubble or had any part of mine lift off the screen ever.
Click to expand...
Click to collapse
I have this on my phone. Don't know if my Nexus will survive a deadly fall with it on there but it's suppose to.
"Cataclysm + ElementalX [Tap2Wake Enabled] + Dalvik/Bionic Patches + Exposed + Gravity Box & Candy shop Mods + DPI 440 + Apex Launcher w/ Morena Icons + Jishnu's Camera Mod/LG G2 Camera Port + Latest Adreno GPU Drivers + -75 UV Across The Board + 4 OC Cores @ 2.226 GHz + TWRP" My Nexus Is The ?,┌П┐[◣_◢]┌П┐! [If I Helped You ? Me!]

Gorrila Glass is crazy strong compared to Soda-lime glass. It can do some amazing things which can be seen in very specific tests on the internet. This gives people a sense that the glass is more or less indestructible. In many cases it will not be.

https://www.youtube.com/watch?v=q3mhAVC6cBA&feature=youtube_gdata_player
Sent from my Nexus 5 using Tapatalk

Exactly what I meant. Plus if the tires are not overfilled (set to the recommended pressure on the tag in the driver door) then the tires have a little give to them as well.
That can't really be used as an accurate test of how your phones glass will hold up. As I said earlier he went really slow at first. Even on the last one he was only doing about 10-20mph. In the beginning he even had a towel under it.
I hate when people make those videos because it doesn't accurately depict how the phone will react under stress. I mean how many people are going to accidentally run over their phones? Even if you do, you probably would have had to DROP it somewhere, first. Go by DROP tests. Those "drive" tests are completely useless.

Yeah, I understand.
Sent from my Nexus 5 using Tapatalk

How is your screen holding up?

My nexus 5 has about 5 small light scratches you can only see in direct sunlight
been without a screen protector for 1 month, I thought I had no scratches but I cleaned the screen with a microfiber cloth and used a high power lumen flashlight and focused it onto a beam dot and found the scratches
Hows yours doing?
Here's my scratch on camera
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I think it's in the olyphobic layer and it's a no biggie to be cause I can't feel it and by the time this thing has many scratches I'll be on the nexus 6 or whatever

Mine is mint mind you it has been in a case with screen protector since day 1
Sent from my manta

Mine is fine. You should really have a protector on it though. The new glass type are amazing!

androidfilesharing said:
Mine is fine. You should really have a protector on it though. The new glass type are amazing!
Click to expand...
Click to collapse
Had one for 1 month but that cracked I ordered one yesterday (Spigen GlasTR)
Unfortunately within those 1 Months I took off the tempered glass then after a week without It I see small scratches its not a problem with gorilla glass 3. My nexus 4 and Galaxy nexus all showed some type of scratching.

people tend to underestimate the cheap Chinese protectors..they don't cause any drop in touch sensitivity, and still provide enough protection from these little scratches.

rayiskon said:
people tend to underestimate the cheap Chinese protectors..they don't cause any drop in touch sensitivity, and still provide enough protection from these little scratches.
Click to expand...
Click to collapse
I always buy the cheapest ones I can find.

mines holding up fine with standard screeen protector

rayiskon said:
people tend to underestimate the cheap Chinese protectors..they don't cause any drop in touch sensitivity, and still provide enough protection from these little scratches.
Click to expand...
Click to collapse
Yup you're absolutely correct... I can't tell the difference between my $9 protector and the $36 one I put on my daughters phone. Gave the daughter the red Nexus it was a little to much for my taste but I'm old
Sent from my Nexus 5 using XDA Premium 4 mobile app

mine's fine for what i need it for... if there are scratches, i can't see them, and i don't stress over things i can't see.
markdapimp said:
My nexus 5 has about 5 small light scratches you can only see in direct sunlight
been without a screen protector for 1 month, I thought I had no scratches but I cleaned the screen with a microfiber cloth and used a high power lumen flashlight and focused it onto a beam dot and found the scratches
Click to expand...
Click to collapse
that does not sound like anything major. if you can only see it when looking for it, you're spending too much time scrutinizing and not enough time enjoying.

Im really bad at applying protectors so my screens tend to scratch. N5 is no exception
Sent from my Nexus 5 using Tapatalk

I've had my Nexus 5 for almost 4 monrhs , no screen protector, no case and 0 scratches.

My Red N5 is still pristine. Applied a glass screen protector and put it in a case as soon as it was removed from the box.

Mine is perfect, no screen protector.
My wife's on the other hand has quite a few
Sent from my Nexus 5 using Tapatalk

I put a screen protector on it since I got mine. After one week I took that of because I just hate the feel of those things.
Been pampering it since day one, and hey presto, after just a few days I find myself a very superficial scratch at the bottem. No idea how that got there since me and sexy Nexy where still in the honeymoon period and I kept it away from anything that looked at it wrong so I quess it's the infamous dust particle in pocket story. It's so superficial I really have to look for it under bright light and can't feel it either. Oleophobic coating perhaps.
After this first encounter I gave up the pampering, It's a phone and it's bound to get some more scratches

mines had a protector and case since day 1 also.
I'm really temped to go naked on the device like my Nexus and Nexus 4...
Everytime I take my N5 out of the case.. its so nice, feels like a waste to have in a case all the time... that's just me though lol

Mine still has the original plastic on the front. Still haven't found a real screen protector that didn't look like a scam.

rootSU said:
Im really bad at applying protectors so my screens tend to scratch. N5 is no exception
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
I do it in a bathroom with the hot water full blast out of every faucet and the furnace turned off. Really helps to have a dust free environment
Sent from my Nexus 5 using XDA Premium 4 mobile app

ilostmypistons said:
I do it in a bathroom with the hot water full blast out of every faucet and the furnace turned off. Really helps to have a dust free environment
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Hmm interesting approach

ilostmypistons said:
I do it in a bathroom with the hot water full blast out of every faucet and the furnace turned off. Really helps to have a dust free environment
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
The furnace turned up too? :laugh:
Man, boosting your heating bill by $50 to install a SP. Might as well just buy more than one and try a couple times for cheaper!
Just install it immediately after taking a shower. The bathroom will still be steamy, and at least you'll be clean!

mmmmBACON said:
The furnace turned up too?
Click to expand...
Click to collapse
He said off. I'm assuming it's more about dust being blown about rather than temperature.

[Q] Is this really Gorilla Glass 3?????!!!!!!!

oh guys...!!! i just put my guitar on the bed and the z1 was on the pillow ! the impact was totally nothing..less than one cm ... no doubt on that..
it was not a impact that makes the screen like it..
considering that there is no anti shatter film ( which there is one ! ) the gorilla glass 3 should break out this easy???!!!
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And... the touch is not working .the screen goes crazy when i turn it on and the upper half isn't working at all...
check the pics

NiM72NiK said:
considering that there is no anti shatter film ( which there is one ! ) the gorilla glass 3 should break out this easy???!!!
And... the touch is not working .the screen goes crazy when i turn it on and the upper half isn't working at all...
check the pics
Click to expand...
Click to collapse
who said Z1 using gorilla glass 3 dude?
check THIS out !!
see under Protection: Shatter proof and scratch-resistant glass there's no one said Z1 using gorilla glass eve in worldwide
that doesn't mean that Z1's screen unbreakable! but just scratchless, hope this helpful for you.... next time see detail specs and consider carefully before bought something

Sony Xperia Z1 is using Dragontrail on the front and Gorilla glass on the back, that impact was just a bad luck

Man y'know, guitars r heavy (if it is electro)
Sent from my C6903 using XDA Premium 4 mobile app

MARKOZD15 said:
Sony Xperia Z1 is using Dragontrail on the front and Gorilla glass on the back, that impact was just a bad luck
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thats exactly correct...that was a real bad luck!
dnzdeniz said:
Man y'know, guitars r heavy (if it is electro)
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man! its not electro and i just put the bottom in the bed gently and the head just felt on the screen so much lightly ! the impact was noting at all!
bad luck ,...

NiM72NiK said:
thats exactly correct...that was a real bad luck!
man! its not electro and i just put the bottom in the bed gently and the head just felt on the screen so much lightly ! the impact was noting at all!
bad luck ,...
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WTH? Our phone is that unprotected? I wasn't expecting that :/
Man, I wish your phone (and you) get better.

Z1 isn't hard to replace the screen. Did for mine with no issues. Check witrigs.com for instructions and all the needed parts.

dnzdeniz said:
WTH? Our phone is that unprotected? I wasn't expecting that :/
Man, I wish your phone (and you) get better.
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i'm shocking because of that! i dont know. maybe there are some weak points or that was quite a bad bad bad luck
but i think a screen guard ( which i removed 3days ago) could protect it a little bit better.maybe It wouldn't break if the screen guard was installed.by the way , I was expecting the touch to stand working but now my z1 is useless totally! keeps yours safe and try using a front covered case.
Spectre51 said:
Z1 isn't hard to replace the screen. Did for mine with no issues. Check witrigs.com for instructions and all the needed parts.
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man the problem is money ! in Iran these parts are totally expensive (about 250 US$) just for screen!which 1$ is 3000Tomans and i just earn 600,000Tomans each month
but thanks for noticing. I may one day try to replace it by my own!

It's just bad luck m8, I feel for you but the fact of the matter is the devices now cracked and it'd be impossible to convince Sony or your provider of how it happened and to get a sympathetic ear, looks to me like you'll have to either fix it yourself or claim on insurance.
Did you insure it? How old is it if not? You may be able to add insurance on from your provider, I know EE in the UK offer this service at any time.

It's actually Dragontrail glass. But both Gorilla and Dragontrail are NOT unbreakable: they are harder, so they are less likely to scratch, but that makes them more prone to break. Diamonds, for example, are the hardest material known; but they break/chip very easily. Our phones are like that, if there's a light impact on the wrong angle the screen will shatter easily.

ryandxter said:
who said Z1 using gorilla glass 3 dude?
check THIS out !!
see under Protection: Shatter proof and scratch-resistant glass there's no one said Z1 using gorilla glass eve in worldwide
that doesn't mean that Z1's screen unbreakable! but just scratchless, hope this helpful for you.... next time see detail specs and consider carefully before bought something
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The Z1 scratches quite easily. My S4 remained pristine after over a year of use, so did my Galaxy Note. This scratched within a month and continues to get minor scratches over time.

I hear you with the scratches, i've had cases on my phone since day one and there are scratches on the back of the phone, it's never been without a case and i take very good care of my devices, the front and back now have Zagg shields on them so they're ok now but yea it does scratch very easily, especially the back.

Its breakable anyhow.
It's quite breakable as far as i noticed, and also scratcahble All tested and failed..
---------- Post added at 07:13 PM ---------- Previous post was at 06:47 PM ----------
By the way, the touch screen is too expensive like 200 euros..
It's realy looks like i gonna sell it out soon..

I was walking to my car today and dropped my phone...It landed flat on the screen. Picked it up and it had about 5 pretty bad scratches on it, but when I got home I took the stock screen protector off and it looks brand new now.
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Lancerz said:
I was walking to my car today and dropped my phone...It landed flat on the screen. Picked it up and it had about 5 pretty bad scratches on it, but when I got home I took the stock screen protector off and it looks brand new now.
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That can be only coincidence. Have you ever noticed or heard that it's getting scracthed while all protecters on ?
Wonder why they produce so expensive mobiles that breaks so easly... I think we are the lazy consumers who don't search enough

It's all about luck chaps, i've dropped a phone from the top of a cupboard which is around 9 feet up onto slate, one single dent nothing else and yet i've seen someone drop the same phone from less than 2 feet and the whole screen has smashed ? Not worth trying to figure out, once that phones in free fall it's simply a case of luck.
Oh i forgot, we also threw a 9320 blackberry down some stairs, concrete covered with lino, around 50 steps. Some bumps and bruises but no cracks

In my phone too

by the way since i dont have enough money to buy a new phone ( z1 or z2 or any other new phones) I decided to repair it :laugh: and planning for the z3 . beacuase in Iran there is no insurance for phones ( just for HTC ) and no warranty and even if I had the bootloader is unlocked so its voided . the only concern here is for replacement cares. most of repairers dont care enough so you will see the repair marks on body.
one question , the new lcd even the original one (which i want to use) has the same quality ? does it fit on body completely? the colors? every thing is the same?

I think so