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Hi
I need urgent HELP.... Its my new Moto G 2nd Generation which I brought around 1 month ago. I was trying to encrypt my phone using the option in settings. It went perfectly fine till it shows 100% . Then it got switched off and now no response. I tried charging it up. Not working. Then tried to get into recovery by pressing power button and Volume + also Power and Volume -. No change. Did I bricked my phone? What shall I do? Its still in warranty, so giving the phone to service center helps?
pvikkath said:
Hi
I need urgent HELP.... Its my new Moto G 2nd Generation which I brought around 1 month ago. I was trying to encrypt my phone using the option in settings. It went perfectly fine till it shows 100% . Then it got switched off and now no response. I tried charging it up. Not working. Then tried to get into recovery by pressing power button and Volume + also Power and Volume -. No change. Did I bricked my phone? What shall I do? Its still in warranty, so giving the phone to service center helps?
Click to expand...
Click to collapse
Did you enter recovery before? Look at the following video and see if you can enter recovery:
Thanks for the reply.....
Thanks for your fast reply. I tried the same method but it didn't work at all. I kept my phone at home and after I came back from my office I just plugged it to give it a try. I guess my battery was fully drained, when I plugged it charging screen appeared. :laugh: A small hope came and I kept pressing the power button and Volume down for sometime and in between Volume up also. I guess Its my lucky day today, phone booted into recovery screen and I just selected normal power up option and I got all my data back. ..... You don't have an option to take your battery out and put it again. Other wise I won't be facing this situation....... Thanks for all.
you always hard reboot your phone by long pressing power button.
My Phone is neither turning on, nor charging since last night. I am on stock firmware with no changes at all. {moto g 2nd gen locked bootloader , unrooted} purchased 10 days ago.
I tired following things but it didnt work:
Charging Phone using stock charger (4hours) - no response
Charging with other charger, as well as other socket. - no response
Pressed power button for 10 sec (forced start) -no response
Pressed volume down key for 2-3 seconds n power simultaneously (external reset) - no response
Volume Down and Power Down together for exactly 2 minutes - no response
Charging using laptop usb - no response
no response at all from phone (complete dead)
Any help or suggestions please.....
Update: raised complaint to flipkart, dey hav assured replacement within 10days (5days pickup - 5 days new phone delivery.
Have it replaced and go contact motorola they can help you in this thing.... Best suggestion is to have it replaced...
@Mohdsultan I hav raised a ticket for return to flipkart, but really cant find the cause for it..
@spypsy I think the battery is dead and call Flipkart they will do it a little early... and what did you do when the phone was last open?
I think one of the post in this forum said that holding Volume Down and Power Down together for exactly 2 minutes solved this problem.
I had what sound like the same issue. Tried ask the power with volume buttons etc.
What worked was to plug into my laptop, not a charger. It was slow to charge but it worked
Sent from my XT1068 using XDA Free mobile app
@pleomaxell i tired it just now but didnt work
@gmlogan kept for charge using lappy , let see what happens in a hour, notification light doesnt seem to light up
Mohdsultan said:
@spypsy I think the battery is dead and call Flipkart they will do it a little early... and what did you do when the phone was last open?
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Click to collapse
@Mohdsultan some kids were playing games with phone, i just took from them n did power off , since den its dead.
spypsy said:
@Mohdsultan some kids were playing games with phone, i just took from them n did power off , since den its dead.
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Click to collapse
Well if they were kids then I think they messed up with some settings or something or it could be just a battery dead... If u help please press the thanks button....
Battery ws around 56% .
If I were you, after trying all the Vol & Power key combinations, I'd disassemble the device, remove the battery and charge the battery via an external power supply (an elimeter maybe).
Wouldn't mind the warranty! [emoji6]
BTW: What's the status on your device? Is it dead still? Or did you get it replaced?
Is this fixed?I am waiting for the result.....
Same problem with 15day old moto g 2nd and now Solved
I too facing the sameproblem and when conected to pc its showing qhusb_bulk..what should i do.already registerd a complaint on fligkart.
OK didi anyone tried to connect to PC..when i tried it shows qhusb_bulk and driver installition failure,so i turbned off the signature verification mode by
reset the PC, and press F8 during the boot sequence (just after POST, but before the Windows loading logo), which opens up the Advanced Boot Options list, and choosing the Disable Driver Signature Enforcement. ( orginal for 1st gen MOTO G http://forum.xda-developers.com/showthread.php?t=2623587).
Now the PC detects the MOTO and shows installing ADB drivers and start showing Battery at 0%..
press power and vol down and in the boot menu check the battery status .if its showing "Empty battery in red blinking" this procedure may works
i now plugged it to carger and now its charging......
thanks to all posts i read about moto G and G 2nd edition..i dont remember ones other than Boss442.cuz i was reading panicly
Same issue here. My battery was at ~60%
Could not get it back to life but also hadn't changed bootloader etc. so i sent it back (warranty).
Annoying that i lost my history at WhatsApp
van RanDahlE said:
Same issue here. My battery was at ~60%
Could not get it back to life but also hadn't changed bootloader etc. so i sent it back (warranty).
Annoying that i lost my history at WhatsApp
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hav you tried the steps i mentioned above..if not better hurry....
waiting for reply
najin said:
hav you tried the steps i mentioned above..if not better hurry....
waiting for reply
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Sorry, i already send it back yesterday. But i doubt if charging would be enough. My moto had restarted a few times in the last days so i better let them check it. :angel:
@StaticBlaze m sure ders sum hardware issue , so i didnt do anything.
I have tried external reset options , also phone isnt charging as well.
I had raised the complaint to flipkart n dey agreed to replace the handset with brand new one. Waiting for pickup since past 2 days.
Finally after 3rd pickup delay from flipkart, raised online complaint on twitter n got new phone in 2 days. Though i had to ship d faulty one myself to their warehouse.
Finally matter settled.
I have a problem with my Moto X 2014 - XT1095. Phone was fully charged and in the morning suddenly went off and wont come back on after that. I have been over 24 hours now without a phone.
I have tried to force restart and done external factory reset as mentioned here: https://motorola-global-portal.cust...prod_answer_detail/a_id/101072/p/30,6720,9197 and the same problem is still there.
When I press and hold the volume down button and the power button at the same time while plugged, a green light blinks briefly in the middle of the top speaker grill and nothing more happens.
This phone is about 6 months old. Can anyone help me solve this problem and get the phone back?! :crying:
It sounds like your battery died and might need replacing. Does it attempt to charge?
Sent from my XT1095 using Tapatalk
cliq said:
I have a problem with my Moto X 2014 - XT1095. Phone was fully charged and in the morning suddenly went off and wont come back on after that. I have been over 24 hours now without a phone.
I have tried to force restart and done external factory reset as mentioned here: https://motorola-global-portal.cust...prod_answer_detail/a_id/101072/p/30,6720,9197 and the same problem is still there.
When I press and hold the volume down button and the power button at the same time while plugged, a green light blinks briefly in the middle of the top speaker grill and nothing more happens.
This phone is about 6 months old. Can anyone help me solve this problem and get the phone back?! :crying:
Click to expand...
Click to collapse
When plugged to the mains, nothing happens but when plugged to the computer, green light briefly show up in the middle of the top speaker grill and computer makes that connecting sound.
Cant also get to boot Mode Selection Menu
Please give us some details. Which rom did you use? It was a custom rom or the stock one? Did you have an unlocked bootloader? Did you have installed a custom recovery or not?
Jim_C30 said:
Please give us some details. Which rom did you use? It was a custom rom or the stock one? Did you have an unlocked bootloader? Did you have installed a custom recovery or not?
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Click to collapse
I was having stock ROM, never rooted and no unlocked bootloader. This is a vanilla device and totally untouched.
Using moto's charger, charge your phone for about 2 hours. After this time and while your phone charging, press and hold power button for about 3 minutes and see if your problem solved by this way.
Jim_C30 said:
Using moto's charger, charge your phone for about 2 hours. After this time and while your phone charging, press and hold power button for about 3 minutes and see if your problem solved by this way.
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Click to collapse
Maybe i'll have to do this again but unfortunately that hasn't helped earlier when I was advised to do this by Moto's support rep
I have tried that again @Jim_C30 several times and the phone is still dead. Any hope for this phone anymore?
Would have been nice if the computer recognise the phone and at least can try and flash a ROM to it
Without charger hold the Volume Down and the power button together for at least two minutes. Is there any difference?
thanks @Jim_C30 for your assistance. Unfortunately no difference ?
Is your phone under warranty? I read that is only 6 months. Why don't you visit a Motorola Service Center?
well yes that's where I've got problems... bought the phone in the US and I'm now in the EU so warranty only works in the US. Sending it to the US is impossible because of lithium battery inside the phone ?
I am more than sure that the warranty is global. Make a question at motorola but i think that i am right. The warranty is global not only at the place you bought the phone. They could find anything by your imei.
Do it, don't be scared!
Just make a question...
thanks I've asked already Motorola before I came here for assistance. They said it is having only US warranty. Motorola's warranty isn't global anymore unfortunately. I've to send the phone from here to the US for repairs - this is just terrible from Motorola.
exactly the same problem here and at the same moment, yesterday morning
I have the same problem here. Do you find any solution ?
It is stock ROM, never rooted and no unlocked bootloader.
cliq said:
thanks I've asked already Motorola before I came here for assistance. They said it is having only US warranty. Motorola's warranty isn't global anymore unfortunately. I've to send the phone from here to the US for repairs - this is just terrible from Motorola.
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coxa21 said:
I have the same problem here. Do you find any solution ?
It is stock ROM, never rooted and no unlocked bootloader.
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Click to collapse
Solved for me :laugh::laugh:: I disconected the battery for about 10 days. Then I conected it again and with the solution " press and hold the volume down button and the power button" but for about 3 minutes, and MAGIC
I've tried this like 5 o 6 times during 2 weeks but at first I only saw the green led on at the top of the screen and a vibration but finally it tuned on yesterday!
This problem was produced after two hard resets due to the hard battery draining cell stanby
comedoritos said:
Solved for me :laugh::laugh:: I disconected the battery for about 10 days. Then I conected it again and with the solution " press and hold the volume down button and the power button" but for about 3 minutes, and MAGIC
I've tried this like 5 o 6 times during 2 weeks but at first I only saw the green led on at the top of the screen and a vibration but finally it tuned on yesterday!
This problem was produced after two hard resets due to the hard battery draining cell stanby
Click to expand...
Click to collapse
Should I press and hold the buttons with the phone charging ? Or disconnect?
As the title says. i had one of this phones, and i ended up sending it to motorola, and they send me another one, wich it lasted me one day, now i did ask on another topic if someone could help me to get the files out of the phone to help the comunity but i didnt got a responce. Now that this phone its in the same situation i wonder if someone can help with such file in order to fix the phone. thanks for any help, and pardon my bad grammar. moto x4 Amazon prime 1900-1 32gb with april patch.
me too
I managed to start the phone by just using two rubber bands ,one in the minus volume on other on the power button, set it for at least 5 hours, after that plug your charger, and it should boot into fasboot, just select start and phone should work just fine, sometimes I don't even need the charger I just release the power button ruberband then wait for 10 seconds , I press the power button again for 10 seconds and the phone starts in fasboot mode, I select start and all works again. Last time I just waited 2 hours, I know it's a solution that sucks ass but until someone comes with a real permanent solution ,this would do. I also flashed latest rom but the problem persists. I'm on may patch now and it happened to me last week. Good luck. Post results if you try.
abispac said:
I managed to start the phone by just using two rubber bands ,one in the minus volume on other on the power button, set it for at least 5 hours, after that plug your charger, and it should boot into fasboot, just select start and phone should work just fine, sometimes I don't even need the charger I just release the power button ruberband then wait for 10 seconds , I press the power button again for 10 seconds and the phone starts in fasboot mode, I select start and all works again. Last time I just waited 2 hours, I know it's a solution that sucks ass but until someone comes with a real permanent solution ,this would do. I also flashed latest rom but the problem persists. I'm on may patch now and it happened to me last week. Good luck. Post results if you try.
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Click to collapse
I started a new thread on this but though I might ask here as well. Is the goal to drain the battery by holding the buttons? Also, after 5 hours do you remove the rubber bands and then plug it in or keep the buttons pressed? Thanks.
Hi
So my phone has randomly started to die about once every other day. Screen goes black (i have always on screen) and no response from any of the buttons (power button, twice volume down button for camera). I have to hold the power button until it restarts/starts (don't know if it is dead or not). Anyone else has this issue? Only wierd apps that i havent hade before is blockada.
BR
Baddar
Troubleshoot it.
Delete the app and see if it still happens. If it does, flash a raw firmware and completely wipe your device. if it still continues, its a hardware issue and you should exchange the device.
baddar said:
Hi
So my phone has randomly started to die about once every other day. Screen goes black (i have always on screen) and no response from any of the buttons (power button, twice volume down button for camera). I have to hold the power button until it restarts/starts (don't know if it is dead or not). Anyone else has this issue? Only wierd apps that i havent hade before is blockada.
BR
Baddar
Click to expand...
Click to collapse
You're in custom or stock rom?
Im on stock with no modifications.
Phone auto shuts down
Did you find any solution same thing started to happen with me twice in 2 days
The way I fixed it... go to settings, Security & Lock Screen, click on the gear icon next to screen lock, then choose the first option Automatically lock, choose "Immediately" any thing other than that causes the screen to go black. I hope it works!
@Ahmed_x this didnt work for me.
So today i was about to miss my international flight because of this stupid phone deciding to die on me while on charging so no alarm went off.
Wtf is wrong with Asus? How could this have gotten worst with the new update. Are their developers ret**ded?
This phone is being returned unfortunately. Awesome phone but if u cant trust it to give a simple thing as alarm whats the point.
It happened to me twice in three months. The smartphone got stuck/freeze in standby mode: no response from the physical buttons or touch. I use the official android 9 rom.
I managed to restart it with the power button and volume up pressed for 15 seconds.
I hope that with android 10 this will never happen again.
Happened to me today, had to hold volume-down + power for about 10-15s to get it back.
very strange using latest firmware too (WW_Phone-17.0230.2004.60)
[HELP] My ROG Phone always turn off suddenly when charge
Please HELP My ROG Phone 2.
It's been more than a month if the charge will turn off unexpectedly. This situation is experienced until today. So that every time I charge, phone must be in the dead state. I've been very frustrated. Already doing factory data reset, only lasts for one week and back like that again.
Worse, in certain circumstances the handphone suddenly dead and hard to be turned on again. When charging the battery, sometimes the phone likes to not fill. I had to unplug and re-plug the charging cable to return it to normal. Its sucks. I bought this phone in a new condition with the official warranty on January. I already did update to Android 10 when available by the system. This issue occurs after the update.
I had thought the charger that I got from the factory was problematic, until I decided to buy a new charger with the original quality with 30watt power. But it turns out the same.
Same here my phone will turn off while charging. And it will keep rebooting. Sometimes my rog will not charge
My ASUS ROG2 is starting ti piss me iff noe.. Everything I play BR in CODM alwaiz black out..every single game black out. This is not good...Is this normal? Every game has to black out?...