Database Develop

T-Mobile Jump: All Hype

Last time I was in the T-Mobile store, the clerk told me about their "Jump" program. It sounded great: You give them your old phone, they give you a new one, your monthly payments stay the same. No brainer. Go for it.
Something, however, didn't feel right. I went over the words again in my mind. You give them your old phone, they give you a new one, your monthly payments stay the same. What could possibly be wrong with that?
I took it apart:
1) You give them your old phone.
No problem. It's old. I want a new one.
2) They give you a new one.
Trade in your old, obsolete phone for a band new, cutting edge device. Cool.
3) Your monthly payments stay the same.
Paying the exact same amount for a brand new phone as what I was paying for my old phone. I can afford that.
Sound too good to be true?
It is.
When you do the math, it becomes obvious that when you jump, you lose money.
Think about "You give them your old phone". Notice the word "give". That means you get nothing in return. You may be thinking, "No, I AM getting something in return - a band new phone!
Wrong. T-Mobile makes it seem like it's all one big happy transaction. The Jump, however, actually consists of two separate transactions: giving them your old phone, and, getting a new phone.
1) Giving them your old phone
T-Mobile makes you think that when you give them your old phone, you get a new one in return. It sounds great because we think that the value of the old phone necessarily is less than that of the new phone. You say to yourself, Wow! I can't believe they're doing that! Well, they're not.
You have been paying off the old phone for quite a while, and have built up "equity" of a few hundred dollars, which is the basis for the true value of the old phone. When you jump, you give T-Mobile those hundreds of dollars as a gift. It seems like you get back the amount still left on the loan because T-Mobile "pays" it for you. That amount is always smaller than what you've already paid. It has to be, otherwise, T-Mobile wouldn't pay it. They make sure that they never lose money on the deal in two ways. 1) THEY tell YOU how much your old phone is worth, and, 2) You can jump only every six months (after which the amount you've paid on the loan exceeds what's left).
Now, what is the value of their payment of the balance of the old phone? Zero. When you give them the phone, you no longer owe the balance. You don't have the phone any more, they do. If you were to continue paying the loan off, you would be building up T-Mobile's equity rather than your own.
What is really happening is the following:
- You pay full price for your old phone, and then you give it away for nothing.
2) Getting a new phone
When T-Mobile says, "You get a brand new phone but the payments stay the same", they are drawing your attention away from the fact that when you jump, you take out a loan on the new phone for its full price. The payments don't "stay the same". The same as what? The loan you had on the old phone, which, as we've seen, is a separate transaction. So, the fact that the payments "stay the same" doesn't put a dime in your pocket. Ironically, you are the one ensuring that the payments stay the same by putting down a couple of hundred dollars. Oh, wait a minute, I forgot something. T-Mobile charges $10/mo to jump. So the payments actually increase.
What is really happening is the following:
- You pay full price for the new phone, and pay T-Mobile $10/mo for the privilege.
I didn't jump.

From my understanding if you owe money on the 6 month or less "old phone" then it is paid off. If you don't owe money on the "old phone" you get the trade in value of the phone. Which is what you would get anyways. And for someone who likes to switch there phone up every 3 or so months when a new "interesting" phone comes out, its a pretty good thing....
Sent from my Nexus 5 using XDA Premium 4 mobile app

You're wrong on the "Jump every six months part". You initially wait 6 months after signing up to be able to use Jump, after that you can get two new devices within twelve months with no wait time in between. I verified that with three T-Mobile reps. Say I buy the Nexus 5 this week (which I am) and the Galaxy S5 comes out next month and I want that.. Guess what? I can go trade my device in for that S5. But then I'm out of upgrades for almost a year..

jump program from what i was also told is that it comes with warranty, so if i lost my phone or what not, it will be covered.....

Dude the $10 replaces your old php/ warranty which could be higher . so no its not a separate charge. I was paying 15 for insurance/ warranty and when I registered for jump it REPLACED that charge for $10. So I saved $5 a month. Also when you trade in your old phone any balance left is paid off and yes you are technically leasing a phone but you don't have to JUMP every six months. It actually works out better than their previous plan. I have two separate payment plans before jump because I didn't realize they were actually starting a new credit line for every phone you financed. I thought it was adding to the total. This plan leaves you with one balance to pay and not multiple.
Sent from my HTC One using xda app-developers app
---------- Post added at 09:29 AM ---------- Previous post was at 09:26 AM ----------
jbreeze228 said:
You're wrong on the "Jump every six months part". You initially wait 6 months after signing up to be able to use Jump, after that you can get two new devices within twelve months with no wait time in between. I verified that with three T-Mobile reps. Say I buy the Nexus 5 this week (which I am) and the Galaxy S5 comes out next month and I want that.. Guess what? I can go trade my device in for that S5. But then I'm out of upgrades for almost a year..
Click to expand...
Click to collapse
Sorry that's not how it works either. If you buy your nexus device with jump you have to wait six months in between for the twice a year upgrade. I've also been told this by a few reps. I'd like to know the specifoc s of this.
Sent from my HTC One using xda app-developers app

monkeypaws said:
Dude the $10 replaces your old php/ warranty which could be higher . so no its not a separate charge. I was paying 15 for insurance/ warranty and when I registered for jump it REPLACED that charge for $10. So I saved $5 a month. Also when you trade in your old phone any balance left is paid off and yes you are technically leasing a phone but you don't have to JUMP every six months. It actually works out better than their previous plan. I have two separate payment plans before jump because I didn't realize they were actually starting a new credit line for every phone you financed. I thought it was adding to the total. This plan leaves you with one balance to pay and not multiple.
Sent from my HTC One using xda app-developers app
---------- Post added at 09:29 AM ---------- Previous post was at 09:26 AM ----------
Sorry that's not how it works either. If you buy your nexus device with jump you have to wait six months in between for the twice a year upgrade. I've also been told this by a few reps. I'd like to know the specifoc s of this.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
That's very possible for it to be that case. But for me to be misquoted by three reps is pretty bad on T-Mobile's part. The last time I called was to verify my Jump Upgrade date last week and the guy went through all the specifics of the program and said after you wait the initial 6 months, after that you can upgrade two times in one year regardless of the time between the upgrades. But I just like the fact that I can upgrade two times in one year and have it added to monthly bill.

Well, it sounds like if you consistently jump you're basically leasing your phones...
Pay monthly for it, JUMP to a new one, and continue paying. Might be okay for some people, might not. Really depends on how often you upgrade and whether or not you really need to. I love having the latest stuff, but the Nexus 5 seems to satisfy me in every way possible. Don't know how it could get much better right now (camera, MAYBE - I never really take pictures anyway), so I may end up keeping this phone past my typical year of owning a device.
I haven't paid insurance on my devices in quite some time. Waste of money for me considering how cheap the Nexus line is nowadays, plus I've never broke, damaged, or lost a phone in the past 10 years. Wouldn't really like paying the $10/mo, plus the new phone payments, even with a value plan.

craigbailey1986 said:
From my understanding if you owe money on the 6 month or less "old phone" then it is paid off. If you don't owe money on the "old phone" you get the trade in value of the phone. Which is what you would get anyways. And for someone who likes to switch there phone up every 3 or so months when a new "interesting" phone comes out, its a pretty good thing....
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
This is correct. When you first sign up with jump you have to wait six months to"jump". After that you can jump twice a year whenever you want, you can jump twice in one week but then have to wait another year to do it again. There are pros and cons to this plan and depends on the person to decide if it is useful to them. Remember OP just like flashing it's your choice, don't try to blame T-Mobile for a choice that you make.
Sent from my Nexus 5 using Xparent ICS Blue Tapatalk 2

Let me break it down for you a bit:
Person 1 buys an HTC One at full price through T-Mobile at $600 (price when I purchased mine) no JUMP.
Person 2 buys the same HTC One for $0 down with payments equalling $25 beginning in Month #2 with $10 per month for JUMP.
Both parties pay the tax for the full price of the device so that's a mute point.
6 months down the road (when you are JUMP eligible for the first time) you trade in the HTC One for a Nexus 5.
Person 1 sells the HTC One for $369 (the current avg selling price according to Swappa.com) and buys a Nexus 5 from Google for $350 (again we ignore tax) making the total outlay:
0-600+369-350 = -$581
Person 2 walks into T-Mobile and trades the HTC One in and walks out the door with a new Nexus 5 for $0 down and $16.50 per month. Saving $8.50 per month from the HTC One. Total outlay:
0-150(payments of $25 x 6) - 60 = -$205
Let's also mention that JUMP gives you the insurance as well.
With the cost of mobile devices depreciating head over heels it makes no sense to purchase your devices outright if you plan on upgrading on any sort of routine. The equity drops too fast, almost 40% in 6 months. T-Mobile will make its money in 2 places:
1- people who dont want to upgrade
2- people who put money down on their device due to bad credit or when a 0 down deal isn't running
Also its a 1 time 6-month buffer period until you can use JUMP. After that point you may use it 2 times per 12 month period starting with your first JUMP date
Sent from my Nexus 10 using Tapatalk

moose1313 said:
This is correct. When you first sign up with jump you have to wait six months to"jump". After that you can jump twice a year whenever you want, you can jump twice in one week but then have to wait another year to do it again. There are pros and cons to this plan and depends on the person to decide if it is useful to them. Remember OP just like flashing it's your choice, don't try to blame T-Mobile for a choice that you make.
Sent from my Nexus 5 using Xparent ICS Blue Tapatalk 2
Click to expand...
Click to collapse
My bad then. That sounds great. My six months will be up in march and I'll be able to do my first jump.
Sent from my HTC One using xda app-developers app

Guess I should have jumped.... Or, should I have?

PhilipTD said:
I didn't know you could get a phone with no money down.
Click to expand...
Click to collapse
$0 money down and 0 signal in any area not within the confines of a very large city.
You get what you pay for

jdk2 said:
$0 money down and 0 signal in any area not within the confines of a very large city.
You get what you pay for
Click to expand...
Click to collapse
That's true. Reception is pretty bad in the countryside. Good thing I'm not into nature.

jdk2 said:
$0 money down and 0 signal in any area not within the confines of a very large city.
You get what you pay for
Click to expand...
Click to collapse
Depends on the area for sure. I'm in the Lakeland area (between Tampa and Orlando FL) and I've had LTE for a long time now and Verizon can't match it. T-Mobile has really taken off within the past 3 years
Sent from my HTC One using Tapatalk

altimax98 said:
Depends on the area for sure. I'm in the Lakeland area (between Tampa and Orlando FL) and I've had LTE for a long time now and Verizon can't match it. T-Mobile has really taken off within the past 3 years
Sent from my HTC One using Tapatalk
Click to expand...
Click to collapse
Here's hoping they keep up the momentum. They could bring AT&T and VZW to their knees.

Nice post altimax :thumbup::beer:
I jumped the day it came out. Haven't used yet. Glad I have it though
Nexus5

jbdan said:
Nice post altimax :thumbup::beer:
I jumped the day it came out. Haven't used yet. Glad I have it though
Nexus5
Click to expand...
Click to collapse
No problem, just trying to clarify it... The key is to only JUMP when they do the $0 down deals which is quite often.
Sent from my HTC One using Tapatalk

altimax98 said:
Person 1 sells the HTC One for $369 (the current avg selling price according to Swappa.com) and buys a Nexus 5 from Google for $350 (again we ignore tax) making the total outlay:
0-600+369-350 = -$581
Person 2 walks into T-Mobile and trades the HTC One in and walks out the door with a new Nexus 5 for $0 down and $16.50 per month. Saving $8.50 per month from the HTC One. Total outlay:
0-150(payments of $25 x 6) - 60 = -$205
Click to expand...
Click to collapse
I think it's a worthy mention that person 2 still owes the price of nexus 5.... so it be 396 + 205 if he doesn't upgrade again. He can jump to avoid paying the debt of the current phone, but eventually he'll be paying full price for a phone.
Person 1 can upgrade as soon as the new hot phone comes out. Person 2 has to wait for 0 down promotion or suffer a loss.

neugenusis said:
I think it's a worthy mention that person 2 still owes the price of nexus 5.... so it be 396 + 205 if he doesn't upgrade again. He can jump to avoid paying the debt of the current phone, but eventually he'll be paying full price for a phone. Person 1 can upgrade as soon as the new hot phone comes out. Person 2 has to wait for 0 down promotion or suffer a loss.
Click to expand...
Click to collapse
Yeah, you're exactly right, the $396 loss becomes obscured in the verbiage.

I prefer to just stick to buying my phones off-contract. With the Nexus line being so great at such an amazing price, it seems way better than perpetually paying $20+ a month to basically rent a phone.
Not to mention that pre-paid prices are *so* much better. Like, half the price better. And if you want insurance, you can always get it through one of the many phone insurance companies by yourself for cheaper.

anyone preorder using jump?

im trying to take advantage of the samsung offer but i went to store to preorder and was told i could only trade in one phone, any try the same with two phones?
looks like jump users cant take advantage of samsung offer.

RotaryXperiment7 said:
im trying to take advantage of the samsung offer but i went to store to preorder and was told i could only trade in one phone, any try the same with two phones?
looks like jump users cant take advantage of samsung offer.
Click to expand...
Click to collapse
Jump users can't participate since they cannot trade-in a phone in addition to the one that they're returning (the EIP one).

Kawaisa said:
Jump users can't participate since they cannot trade-in a phone in addition to the one that they're returning (the EIP one).
Click to expand...
Click to collapse
dang i was afraid of that, i thought someone said u could?

RotaryXperiment7 said:
dang i was afraid of that, i thought someone said u could?
Click to expand...
Click to collapse
Some people claim that they did (big mouths with no proof), but you can't. If you got to my-tmobile and click on trade-in you have to give the order number and phone number and you will get a message that you have already reached the maximum amount of trade-ins for that order (namely your jump device)

csmits said:
Some people claim that they did (big mouths with no proof), but you can't. If you got to my-tmobile and click on trade-in you have to give the order number and phone number and you will get a message that you have already reached the maximum amount of trade-ins for that order (namely your jump device)
Click to expand...
Click to collapse
I ordered using the normal upgrade, then traded in the phone online. I then called and asked them to cancel the order then reorder with JUMP. It still kept the old trade in as well.

so the trade-in is unrelated to your jump upgrade order, anyone could do that

Kawaisa said:
so the trade-in is unrelated to your jump upgrade order, anyone could do that
Click to expand...
Click to collapse
So do it? Don't say it can't be done.

aooga said:
So do it? Don't say it can't be done.
Click to expand...
Click to collapse
good luck with that

Kawaisa said:
good luck with that
Click to expand...
Click to collapse
With what?

I asked a rep on phone and she said only one trade in per line.

well that sucks, i thought the jump program was part of trading in your device so i guess not 200 promotion for us.

of course you can't use Jump and get the 200 rebate; with Jump, you aren't "buying" anything, you're just "renting" the phone for a period of time..

wase4711 said:
of course you can't use Jump and get the 200 rebate; with Jump, you aren't "buying" anything, you're just "renting" the phone for a period of time..
Click to expand...
Click to collapse
Not true. If anything you're paying for the privilege to sell it back to T-Mo for a guaranteed 50% of it's value. Once you pay it off its your phone.

knarfies said:
well that sucks, i thought the jump program was part of trading in your device so i guess not 200 promotion for us.
Click to expand...
Click to collapse
I effectively got $300 credit from my gs4 that still had a year of $25 payments on it... I'm plenty happy with that credit that really makes the Samsung promo null and void even if I COULD use it.
I was already paying $12 bucks a month on insurance before the JUMP! Program and un-plan came along. I lowered my bill over $20(was ~$188) even after I got unlimited everything family plan($80), increased my data cap 2 gigs on my line for a total of 3($10), got jump for $10 per line, not $12 like insurance was($20), and financed 2 phones($20 & $25 for a total of $163 after various taxes) and i get to JUMP! twice a year per line after the first 6 months passed, that's 4 phones a year for only taxes, which is lower then the "plan discounts" you used to get every 2 years!
....I'm plenty happy with JUMP! and no sammy promo on a full priced phone, tmobile is the one losing money, that's for sure.

Diablohtr said:
Not true. If anything you're paying for the privilege to sell it back to T-Mo for a guaranteed 50% of it's value. Once you pay it off its your phone.
Click to expand...
Click to collapse
I'm on the original Jump, so it works differently for me..
and, yes, if you keep the phone for 2 years, and pay it off, its yours, but I doubt many folks who follow XDA keep ANY phone for 2 years..

Ive only payed a year on mine and owe 280 and according o the check out, im only getting the 280 to pay it off.

knarfies said:
Ive only payed a year on mine and owe 280 and according o the check out, im only getting the 280 to pay it off.
Click to expand...
Click to collapse
So they are effectively giving you 280 for your phone, $80 more than the Samsung credit...
I'm on the old jump plan also... I didn't even realize it changed till this upgrade and was reading the new terms... still an ALRIGHT plan, but the original is a steal... you really are only stuck for the first 6 months, or = to 1/4th the value the original phone, then you can jump twice a year after that n that literally means i can jump now to the note 4 and if I want, jump again in 2 months to the note edge.
If I DO want to keep any phone for 2 years also, I'm paying for the base price of the phone, interest free... n i was already paying more for insurance anyways, so in my case the monthly fee for the jump plan isn't even a knock against me(that 240 bucks for 2 years of jump+insurance is less than just old insurion @$288 for 2 years) n I'm actually likely to use the plan, where I maybe used insurance once in 7 years.

yeah, alot of folks forget that jump includes Insurance AND Lookout Premium for free; its not just a "tax" to be able to change phones frequently

I also had jump, but I didn't use it, since they want the phone back, i pre-order the note4 and do a trade in
i had a verizon i4 which tmobile gave me 203buck for it and i5 which is icloud lock and i got 232buck all in credit. i think i got a good deal with 2 useless phone. i talked to a rep u can trade in as many smart phone as u want as long as it not broken doesn't matter if it icloud lock. if that help somebody

is it possible if i trade my galaxy s3 into where i work (ATT) and pre order the note 4 from t mobile and still get $200?

Rooting tmobile note 4 and jump plan

Hello everyone, I just switched to tmobile from sprint and I had the jump plan. I will like to root my phone and install some custom roms. But, Idk if I root my phone will void my jump plan. If anyone has the please do not hesitate to reply my question. Thanx for reading
Sent from my SM-N910T using XDA Free mobile app

johnson114 said:
Hello everyone, I just switched to tmobile from sprint and I had the jump plan. I will like to root my phone and install some custom roms. But, Idk if I root my phone will void my jump plan. If anyone has the please do not hesitate to reply my question. Thanx for reading
Sent from my SM-N910T using XDA Free mobile app
Click to expand...
Click to collapse
I've had T Mobile for about 3 years now and ive traded in 3 or 4 of my past phones, all rooted.
I traded my S3, S4, Note 3, Nexus 5 all rooted.
Just make sure before you turn it in, it's back to factory settings (i.e. Odin a stock Firmware.)
Of course the Knox will still be tripped, but T Mobile doesnt care about that, more of a Samsung Warranty issue rather than T Mobile.
Sent from my SM-N910T using XDA Premium 4 mobile app

Thank you @devynbf for your info. I'll go ahead and root my phone.
Sent from my SM-N910T using XDA Free mobile app

OP can you tell me what value you see in Tmobile's JUMP?
Since you're ready talking about trading in your Note 4 it's safe to assume 6 months or 1 year from now you're willing to let it go at half the cost? Half the cost of today's current Tmobile price is $349.
A mint condition Note 3 on ebay or craigslist will sell for that much.
Hence the question what's the value in Jump? Why would I wanna pay someone 10 dollars a month for the benefit of selling my device at half the cost? I think I can do better myself without a monthly fee

T Mobile employee here, rooting your phone will not trigger anything for a tmobile employee while they inspect your phones, the main thing we look for is water damage, screen, and it turns on and runs. Anything outside of that we will pretty much ask you to make an insurance claim and pay the 175 dollar deductible.
---------- Post added at 05:24 PM ---------- Previous post was at 05:24 PM ----------
Keep in mind tho, when we mess up, and accept a device that needed a claim, the price of the device comes out of our pockets. Yes it sucks.

Depends on jump program
BAD ASS NOTE 4 & GEAR S

shook187 said:
OP can you tell me what value you see in Tmobile's JUMP?
Since you're ready talking about trading in your Note 4 it's safe to assume 6 months or 1 year from now you're willing to let it go at half the cost? Half the cost of today's current Tmobile price is $349.
A mint condition Note 3 on ebay or craigslist will sell for that much.
Hence the question what's the value in Jump? Why would I wanna pay someone 10 dollars a month for the benefit of selling my device at half the cost? I think I can do better myself without a monthly fee
Click to expand...
Click to collapse
I have the very first jump program.
It's amazing.
It's $10/month, and it counts as insurance if ny device decides to fall in the toilet.
It also lets me upgrade my device every 6 months. As long as you trade in the original device and its functional.
Best thing T Mobile has ever done, especially with all the new devices being released.
Sent from my SM-N910T using XDA Premium 4 mobile app

devynbf said:
I have the very first jump program.
Click to expand...
Click to collapse
My question obviously wasn't directed towards those on JUMP 1

shook187 said:
OP can you tell me what value you see in Tmobile's JUMP?
Since you're ready talking about trading in your Note 4 it's safe to assume 6 months or 1 year from now you're willing to let it go at half the cost? Half the cost of today's current Tmobile price is $349.
A mint condition Note 3 on ebay or craigslist will sell for that much.
Hence the question what's the value in Jump? Why would I wanna pay someone 10 dollars a month for the benefit of selling my device at half the cost? I think I can do better myself without a monthly fee
Click to expand...
Click to collapse
I'm assuming since he just switched over that he's on the new JUMP plan. By the time you've paid off 50% of the device on that plan you're 12 payments in. After 1 year I'm not sure if you'd be able to sell the device for more than $325.92 (half of retail) unless it's in 100% mint condition. (I could be wrong). As an example Swappa says the Note 3 is selling for an average price of $335 right now in February 15. I guess it's really a wash. I don't use a case on my devices and they typically get pretty beat up. T-Mobile will take it back all scratched up and beat up looking as long as the screen is not cracked and the water indicator isn't tripped.. You're going to be getting around the same price as trying to sell it online without having to deal with the hassle and shipping issues.
I'm on the old JUMP plan so it definitely makes sense for me. As long as you purchase the phone with 0 down, you're just paying up front taxes and 6 months worth of payments. At $27.16 for 6 months my total investment is $52.14 front tax plus $162.96 equals $215.10. So I'm only paying $430 per year and getting a brand new device every 6 months. I don't count the cost of the monthly JUMP since I would be paying for insurance anyway. T-Mobile is paying $488.88 for my device after owning it for only 6 months. I'm okay with that. You won't get that much selling online after 6 months for a used device that's scratched up.

Scartaris12 said:
I'm assuming since he just switched over that he's on the new JUMP plan. By the time you've paid off 50% of the device on that plan you're 12 payments in. After 1 year I'm not sure if you'd be able to sell the device for more than $325.92 (half of retail) unless it's in 100% mint condition. (I could be wrong). As an example Swappa says the Note 3 is selling for an average price of $335 right now in February 15. I guess it's really a wash. I don't use a case on my devices and they typically get pretty beat up. T-Mobile will take it back all scratched up and beat up looking as long as the screen is not cracked and the water indicator isn't tripped.. You're going to be getting around the same price as trying to sell it online without having to deal with the hassle and shipping issues.
I'm on the old JUMP plan so it definitely makes sense for me. As long as you purchase the phone with 0 down, you're just paying up front taxes and 6 months worth of payments. At $27.16 for 6 months my total investment is $52.14 front tax plus $162.96 equals $215.10. So I'm only paying $430 per year and getting a brand new device every 6 months. I don't count the cost of the monthly JUMP since I would be paying for insurance anyway. T-Mobile is paying $488.88 for my device after owning it for only 6 months. I'm okay with that. You won't get that much selling online after 6 months for a used device that's scratched up.
Click to expand...
Click to collapse
Technically they are not paying anything... They have a different math than us "consumers' ... any new device comes out from the factory cost no more than $150 if not less "Google it". Plus when your return the phone they sell it somehow and make money from it. So these companies making billions of dollars anyways from us. But in our math yeah it's good to change the phone every 6 month and so on and we only pay around $250

Tmobile charging me $545 for defective phone returned!!

So today I log in to my tmobile and see that I have a balance of $545. My first note 4 wasn't charging so I requested a warranty exchange in April. I called tmobile and they tell me the reason I'm being billed that is because the phone I sent back had a cracked lcd. My phone was in perfect condition when I sent it back. No way in hell was it cracked. The lady said it had a crack on the top right corner by the front camera. Not to mention my bill statement comes out tomorrow so that's another $110 right there. That's $655 due in 3 weeka. This is bull**** if they expect me to pay that. They already started some ticket or some investigation to see how they can solve this. I'm thinking maybe it was damaged while in transit by ups. And if it was damaged by ups, how is that my fault? I told the lady why would I return a cracked phone only to pay $550 for it when I could have just filed an insurance claim and only pay $175. I'm really upset and I'm hoping I'm not charged for this. Anyone else ever have a similar issue?
Sent from my SM-N910T using XDA Free mobile app

That's crazy. I'd fight them on it because you're right. It doesn't make sense when you could just file for insurance replacement. Get it elevated.
Tmo is still building their image and while they've been excellent to me, they can't really afford bad press at the moment. You can get them to back off on those charges, just be persistent.

Nice. File claim with ups

BACARDILIMON said:
Nice. File claim with ups
Click to expand...
Click to collapse
assuming he paid insurance with ups.

twe90kid said:
assuming he paid insurance with ups.
Click to expand...
Click to collapse
If it was a tmobile phone they always get insurance with replacement phones. Once it leaves my hands it all in ups hands.

Well Tmobile called me the next day. The lady was really nice. I explained the situation and she agreed so they credited me the warranty fee. I feel so relieved because that's a lot of money to just pretty much give away.
Sent from my SM-N910T using XDA Free mobile app

Yeah, dealing with Tmobile sucks. They have done it twice where they say I have never sent my phone back when I jumped. Each time coseted me up to about 100 dollars extra due to paying for two phones while they try to find them. Was told that whatever happens during transit is not my fault and only theirs. Luckiyl the first time they took it off and reimburssed me, but the second time they took it off and didnt pay me back. They also tried to make me pay another month for a phone they just took off my account lol

I've been thinking about switching to T-Mobile because of the better development work being done on the N4 but administrative screw ups like this give me pause...
You can't slam a customer with a $500 mistake and expect good customer relations.

catseyenu said:
I've been thinking about switching to T-Mobile because of the better development work being done on the N4 but administrative screw ups like this give me pause...
You can't slam a customer with a $500 mistake and expect good customer relations.
Click to expand...
Click to collapse
I had a feeling they would refund the charge. They are very concerned with their image & customer relations right now which makes them one of the better carriers in terms of customer relations right now. Basically they are beholden to us for their growth and success and they don't need or want bad press. No doubt they will take advantage of those who don't argue charges like that but if that ever happens just get the issue elevated & the charges will disappear.
If they weren't in the position they are I wouldn't be so certain of this but they are desperate to grow & improve and at least for a while, they will bend over backwards for the customers. It's a beautiful thing. I can honestly say after being with all the other carriers for years (5 years each) the last 4 years I've spent with tmobile have been the best. No surprises. it's definitely worth it imo.

catseyenu said:
I've been thinking about switching to T-Mobile because of the better development work being done on the N4 but administrative screw ups like this give me pause...
You can't slam a customer with a $500 mistake and expect good customer relations.
Click to expand...
Click to collapse
I switched to tmobile about a year ago, couldn't be happier. Their customer service have always been good to go if I called for anything. Sprint and verizon, not so much.

Thanks, I appreciate the reassurance.
I'm with Sprint & have had no problems with direct customer service but that last update they pushed out is a total fiasco IMO.
Do not take THE OE1 UPDATE U CANT ODIN BACK
http://forum.xda-developers.com/note-4-sprint/help/oe1-update-odin-t3118554

catseyenu said:
Thanks, I appreciate the reassurance.
I'm with Sprint & have had no problems with direct customer service but that last update they pushed out is a total fiasco IMO.
Do not take THE OE1 UPDATE U CANT ODIN BACK
http://forum.xda-developers.com/note-4-sprint/help/oe1-update-odin-t3118554
Click to expand...
Click to collapse
Oh man that's terrible!

catseyenu said:
I've been thinking about switching to T-Mobile because of the better development work being done on the N4 but administrative screw ups like this give me pause...
You can't slam a customer with a $500 mistake and expect good customer relations.
Click to expand...
Click to collapse
Honestly, I've had nothing but great experiences with customer service. Any issue I've ever had have been resolved. This being the biggest one and it was taken care of by the next day. I highly recommend tmobile to anyone.
Sent from my SM-N910T using XDA Free mobile app

Will T-mobile let us keep the note 7 for free?

Will they let us keep it and refund us and make us eligible for an upgrade, like some Verizon customers have stated?

My mother always told me (nothing in life is free) lol
Sent from my SM-N930T using Tapatalk

ronattack said:
Will they let us keep it and refund us and make us eligible for an upgrade, like some Verizon customers have stated?
Click to expand...
Click to collapse
Let you keep it AND refund you? Not very likely. And since every Note 7 in the field is a litigation ticking time bomb, I doubt they'd want you to keep it either.
I've railed about T-Mobile's horrible customer service throughout this ordeal. But the fact is: T-Mobile is the middle man here. Morally speaking they hold an obligation to their customers. Legally, not so much. That said, I don't see them doing much that Samsung won't reimburse them for.

ronattack said:
Will they let us keep it and refund us and make us eligible for an upgrade, like some Verizon customers have stated?
Click to expand...
Click to collapse
Verizon isn't letting you keep the phone.. they're telling you to ship it to Samsung and letting Samsung be responsible for the return of devices. If owners decide to keep it, then I'm not sure what happens after that but I'm pretty sure it won't be a free phone.
Sent from my SM-N930T using Tapatalk

shook187 said:
Verizon isn't letting you keep the phone.. they're telling you to ship it to Samsung and letting Samsung be responsible for the return of devices. If owners decide to keep it, then I'm not sure what happens after that but I'm pretty sure it won't be a free phone.
Sent from my SM-N930T using Tapatalk
Click to expand...
Click to collapse
I just checked T-Mobile and Verizon's website. Their instructions are pretty much identical. Bring the phone to the store for either an exchange or refund. It's not surprising that Verizon is more ****ed up about what to do than T-Mobile is.
http://www.samsung.com/us/note7recall/

Found this out at a TMO store when the first recall happened. IF your Note 7 was "lost or stolen" you'd have to pay the $175 deductible BUT that deductible went towards the cost of the replacement phone...let that sink in for a minute. Of course your "lost or stolen" phone would be blacklisted on the Tmo Network.
This was only for the Note 7.
BTW if you damaged or damage your Note 7, you do NOT have to pay an insurance fee due to the recall. You get a Get Out Of Jail Free card with this one.

douger1957 said:
I just checked T-Mobile and Verizon's website. Their instructions are pretty much identical. Bring the phone to the store for either an exchange or refund. It's not surprising that Verizon is more ****ed up about what to do than T-Mobile is.
http://www.samsung.com/us/note7recall/
Click to expand...
Click to collapse
That's old news buddy... Verizon is giving instant refunds and removing phones off customers accounts having Samsung responsible for retreating phones.
Sent from my SM-N930T using Tapatalk

shook187 said:
That's old news buddy... Verizon is giving instant refunds and removing phones off customers accounts having Samsung responsible for retreating phones.
Sent from my SM-N930T using Tapatalk
Click to expand...
Click to collapse
Then maybe Verizon should update their website. I take that as their official word over whatever some flunky customer service rep says.

. Every t mobile Customer should have their EIP closed so it's a free phone yes.... o Checked my t mobile online account today and it says that I paid off my EIP. Called the customer rep and she told me I don't have any EIP. Now it's time for some rooting lol

phenixof4 said:
. Every t mobile Customer should have their EIP closed so it's a free phone yes.... o Checked my t mobile online account today and it says that I paid off my EIP. Called the customer rep and she told me I don't have any EIP. Now it's time for some rooting lol
Click to expand...
Click to collapse
I already updated to the latest firmware, so rooting is out for me if I keep this phone through any eventuality. Oculus disabled the Gear VR, so I can't use that! Then there is always the small but ever present danger this phone could go up in smoke, probably at the worst possible time! What's more, Engadget says production has been 'permanently' halted, so, if true, no hope of a third 'fixed' version! Nothing else out there that I want, so, so depressing!:crying:

Deleted

RaymondPJR said:
I already updated to the latest firmware, so rooting is out for me if I keep this phone through any eventuality. Oculus disabled the Gear VR, so I can't use that! Then there is always the small but ever present danger this phone could go up in smoke, probably at the worst possible time! What's more, Engadget says production has been 'permanently' halted, so, if true, no hope of a third 'fixed' version! Nothing else out there that I want, so, so depressing!:crying:
Click to expand...
Click to collapse
Then there's the chance that they'll shut your service off by the IMEI.

Wow, if this true x-mas coming early this year, I can always use tablet and still have my N3 for phone calls, my only regret is updating the phone to latest firmware (seems I can't learn this lesson, don't fix it if it ain't broke, updates are mostly not for my benefit), I wish I could root it now, more than ever. If I was rooted I could change IMEI to one of my older phones, I'm such an idiot for updating.

Nope, but I can confirm they let you keep EVERYTHING it came with. Just swapped mine for the S7edge again. They gave me the pen as a keepsake...lol, and didn't want the box or anything else.

LOL

phenixof4 said:
. Every t mobile Customer should have their EIP closed so it's a free phone yes.... o Checked my t mobile online account today and it says that I paid off my EIP. Called the customer rep and she told me I don't have any EIP. Now it's time for some rooting lol
Click to expand...
Click to collapse
Not mine. It still showing up on my account.

Eip still showing up on mine too...i dont want a refund lol I want my note 7 with future updates and support. This blows. I really hate downgrading. T mobile did tell me there isn't a time frame for a return/refund. So I'm keeping it at least until the beginning of the year or given a time limit. I also heard they are releasing the s7 edge in blue coral. I make swap the note 7 out for that if we can't keep these notes for free (which I doubt)

but if the phone is lost or stolen, are they going to charge you full price for it? all those returned phones should be going to landfill and I'm not sure they will be paying for shipping back to Samsung, which could be dangerous all by itself. Also, I'm not a lawyer but if they keep charging you for the phone, they keep the sale of the phone valid and possibly liability attached to that sale. If the sale is void and you're instructed to return the phone either to Samsung or Tmo store, then I would think liability would shift to person not following the instructions? I don't know, but we will see soon. I also don't think there should be a time limit, so what happens if I return the phone 6 months from now? In 10 months we should have Note 8 (or whatever rebranding they come up with). I'm going to wait and see, I think I have higher chance of getting injured by texting distracted driver than my phone catching fire and I wouldn't even dream of not driving anymore.

RaymondPJR said:
I already updated to the latest firmware, so rooting is out for me if I keep this phone through any eventuality. Oculus disabled the Gear VR, so I can't use that! Then there is always the small but ever present danger this phone could go up in smoke, probably at the worst possible time! What's more, Engadget says production has been 'permanently' halted, so, if true, no hope of a third 'fixed' version! Nothing else out there that I want, so, so depressing!:crying:
Click to expand...
Click to collapse
I so agree i am torn to stay with samsung or maybe try the new LG V20 but no other phone out there says damn i need to have that like the Note 7, I am thinking of going to the Samsung Galaxy S7 Edge or just back to Note 5 because at this point i got the Gear fit 2 the Gear VR and the 256gig card was just shipped so best bet is just to stay with Samsung and wait till something better comes out.

douger1957 said:
Let you keep it AND refund you? Not very likely. And since every Note 7 in the field is a litigation ticking time bomb, I doubt they'd want you to keep it either.
I've railed about T-Mobile's horrible customer service throughout this ordeal. But the fact is: T-Mobile is the middle man here. Morally speaking they hold an obligation to their customers. Legally, not so much. That said, I don't see them doing much that Samsung won't reimburse them for.
Click to expand...
Click to collapse
I've had exceptional customer service with them through this ordeal. The local store wouldn't refund me for my LED case or Seidio case since it wasn't purchased from their store. I made a call to T-Mobile and told them I wasn't pleased with the experience and was credited on my bill for the two cases - just asked me how much I paid for them.