Here is a brief history of my wife's Moto X
About half a year ago, kid threw it in toilet, wife took it out and decided to use it, it went black later on in the day. Did the whole rice trick and after several days of different methods, finally got it back to working condition without any issue.
Sometime last week, wife decided to use my Acer Iconia A500 high charge USB car adapter to charge her cell phone. Screen went black. No amount of volume +/-/power combo could bring anything up. Plugged it into wall charger, got the infamous green light indicating battery is pretty much crap. Tried charging via computer, wall charger, factor cable etc, all the same.
Went on ebay and bought a replacement battery which arrived yesterday, took a lot of cursing and prying to get the back off of the moto x to change the battery. Everything went smoothly, plugged in charger, no green light/response/nada. Swapped the battery back to the original one, green light came on, swapped to one bought on ebay, black screen. So I left the new battery in and plugged in the wall charger with factory cable overnight, next morning now I see the green light but phone still wont power on.
Any suggestion or ideas on what I can do next other than chuck it into the trash at this point?
Have you tried holding the power button for up to a minute even?
Sounds like the charger may have fried something... Other than the battery.
hold power down for more than 1 min, nothing
Unfortunately it's sounding dead. Or try another cable and charger and leave it over night.
Not much other Troubleshooting to do if it's powered off.
guessed I can leave it on the charger for 24 hours and see what happened. Tried different factory cables as well as wall chargers, all the same results.
deboyz1014 said:
guessed I can leave it on the charger for 24 hours and see what happened. Tried different factory cables as well as wall chargers, all the same results.
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Click to collapse
Try the solution suggested here (post #6) , i.e. take everything out of the phone, battery and Sim, and hold down power button for ten+ seconds. similar to what you'd do to a laptop to discharge residual charge or reset battery related things.
Tried it, still have Green Light of Death. I guessed its time to move on, thanks for all the suggestions.
Related
hi
last night as usual i turned off my puter left the USB charger hooked up to my 8125 and then turned off my phone. (same process every night) this morning i came in to boot up the puter and turn on the phone, i noticed that the orange "Charging" light was NOT on on the phone. i tried to turn it on and NOTHING!!! i unplugged the USB cable still wont turn on, plugged the phone into the wall (AC) charger this time the orange light came on but the phone still will not come on. it is completely DEAD!!!! just to try something a little different i changed the USB port the cable was plugged into and tried to plug the phone into it again, nothing happend (no charge light, etc) went back to the AC charger and now it wont give the charge light with that charger either HELLP!!!!!!!!!!!!!!!! i am running the 2.17 ROM with very few programs & plugins and the phone has been ROCK solid maybe a few freezes here and there but nothing to even concern me. phone was working perfect last night 10 ,minutes before i turned it off. at the very least i would like to hard reset it to get my personal info off it before the cingular exchange, but i would feel more comfortable dowwngrading the ROM before the exchange as well. if anybody has any suggestions i am ALL ears.
thanks in advance
Take a deep breath.
Now go get your original charger that came with your 8125 plug it in.
You might to try and hit the soft reset as well.
This is a known problem with the wizard family. If worse comes to worse youw will have to get a new battery.
Breath INNNNNNN breath OUTTTTTT
OK thanks for the reply. so just to be clear you are saying this is a battery issue??? i have tried the soft reset button but nothing happens. the phone is completely dead. how can i verify if it is the battery? the phone will not turn on without a battery?? any help is appreciated
thanks again
You will have to plug your phone into the original AC Charger that came with it for a little bit.
The phone (and even the charge led) won't work until there is a minimal charge to the battery.
I had this happen and simply freaked out for about 10 minutes. Man was I happy once that little LED lit up again!
i had my wizard (8125) battery die on me suddenly. but i let it charge until the light came on, then finally let me power the damned thing on. it only had 2% battery left.
thanks again. very strange it has been plugged in all day with no signs of life. all of a sudden i pressed the ON/OFF one more time and it turned on just like it is supposed to, i am going to leave it on the charger all night but i am a little gun shy on whether to keep it or take the replacement from cingular on monday??? i would like to know why this happened so i can avoid it again in the future.
Some chargers are not up to spec. They may provide enough juice so that the phone says it is getting power but the battery does not charge right.
I have my stock wall charger by my bed and each night it goes on that overnight. Just to be safe
Master K said:
Some chargers are not up to spec. They may provide enough juice so that the phone says it is getting power but the battery does not charge right.
I have my stock wall charger by my bed and each night it goes on that overnight. Just to be safe
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Click to collapse
I do the same and have not had a single problem since I started the "Overnight Conditioning".
I used to use a RAZR Moto charger but it is underpowered (only 500mAh).
If you are going to use an off branded charger it has to be a good one and provide 1000mAh. Costs more but worth the investment. I found some nice portable USB Ports (one for the Car and one or AC) that have never failed me and since they are basically just a powered USB port that pushes upto 1000mAh I can use and compatable USB Cable!
hi, new member here.
bought my tilt on 10/4/07. has been flawless since that time.
used the nav quite a bit during a road trip, used a cig lighter usb charger.
got home and my battery was at roughly 40%.
put it on the charger at night went to sleep. in morning disconnected it at 8 am. shortly after i arrived at work i got the critical battery low chime. checked and it had like 7% battery life.
figured i didnt plug it in right, or it got knocked loose some how and didnt get charged.
put it in flight mode to minimize battery usage. left work at 2 30 pm (4% battery life) and put it on the car charger. got home and put it on the HTC supplied wall charger. light turned amber, so i assumed it was charging.
checked an hour later and turned phone on, it said 0%, and immediately died. left it on the charger for a few hours and the light was still amber, turned it back on and again 0% and phone immediately died and did a soft reset on its own. i turned the phone off and left it on the ac charger, took out the sim card and put it in an old blackberry to use while the battery was charging.
its been on the ac wall charger for the last several hours, i checked and the phone is totally dead, cannot turn it on, and the LED at the top is now RED.
what is the problem here? why wont this thing charge?
thanks in advance, i have alot of critical info on this device and any help would be greatly appreciated.
i cannot hard reset because i cannot turn the flippign thing on....
Does it charge when you connect it to your computer? If it does, then your charger is toast. If not, then it's probably the phone itself.
I'd try a different charger first. If that makes no difference then a different battery. If that still does not make any difference then time to exchange it.
Lidberg said:
Does it charge when you connect it to your computer? If it does, then your charger is toast. If not, then it's probably the phone itself.
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Click to collapse
connected to either the computer or the wall charger, the LED thats normally amber when charging, and green when charged, remains red.
I had something very similar happen to my wizard.
And as weird as it sounds, the only fix was to charge the battery in a friends wizard on his charger. I'd check the battery if possible.
Could be the battery. Know any place or anyone that will let you try a charged battery? If not, you might have to go in to an AT&T store.
i think i got it working. did some reading/browsing...
took a usb wire and cut the mini usb head off. dissected it and found the the red and black charging wires. took out the battery and held the leads to teh battery while the other end was plugged into a USB/AC adapter wall charger from a old blackberry. after manually charging the battery for several minutes, i put the battery back in the phone and the phone started up. now it seems to be charging off the wall charger and the led is now amber from red.
thanks for all your help/suggestions.
well it worked briefly. the amber light has gone back to red and it seems that the battery is not charging.
dont know what happened to my perfectly functioning phone.
tiltyoself said:
well it worked briefly. the amber light has gone back to red and it seems that the battery is not charging.
dont know what happened to my perfectly functioning phone.
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Click to collapse
Repeat this proceedure but this time do not turn the phone on, just plug it in to the wall charger once you have zapped the battery again.
Turning your phone on probably just caused the already recovering battery to die whiles it is trying to take on a charge.
It is mentioned quite a lot on the boards that Li-Ion Batteries do not like being over disscharged and there is usually a little protection circuit in the battery to provent complete disscharging although this circuit may be on board the phone. Completely disscharging a Li-Ion cell will kill it stone dead and it will need replacing.
When you took the battery out and so called jump started it with your flying leads, this possibly reset the little protection circuit in the battery so it can now take on a charge. I feel that once you turned on the phone, this was to much for the already depleted cell to take and possibly re-tripped its inbuilt circuit.
If you do manage to recover you cell, in future it is good practice not to let the battery go below about 25%. Li-ion cells are generally happy being top off regularly.
I hope this helps buddy
Do let us know!
Cheers
C.
thanks, that was very helpful.
ive tried defibrillating this battery out of the dead several more times to no avail.
ill try it one more time when i get home from work, if its a no go i will go to teh att core store. the phone is 6 weeks old, dont know what they can do for me if the battery is toast...
That Sucks! I hope they'll give you a new battery.
tiltyoself said:
thanks, that was very helpful.
ive tried defibrillating this battery out of the dead several more times to no avail.
ill try it one more time when i get home from work, if its a no go i will go to teh att core store. the phone is 6 weeks old, dont know what they can do for me if the battery is toast...
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Click to collapse
I had exactly the same problem with my battery. It came on though after a day. Although the battery life after this happened went down to 10hrs max on standby. I sent the phone back and got a new one and now all is fine.
This is a problem that affects almost all makes of phone. There are three (main) causes of the problem:
1.
The battery charge drops too low to allow the charging circuit to recognise a battery is even in place (red no charge light stays lit)
possible solution:
http://forum.xda-developers.com/show...22&postcount=6
(in the end very similar in the end to the USB wire used in post above)
2.
A faulty battery (but if you can charge it using a cut usb cable or using a couple of AA batteries this may not be a faulty battery.
3.
A faulty charger OR a charger not delivering 5v at 1000mA as the OEM one does. Many chargers that are used for other phones or generic chargers only deliver 500mA. This is not enough when your battery drops very low. (these chargers are OK for occasional use but I do not advise using them regularly particularly if the no-charge syndrome has shown itself)
4.
A faulty USB connection on the phone. I have now seen a couple of reports where the fine wire connections in the phones USB port have become bent out of place.
Number 4 above is at least possible for the OP as it seems the battery will charge using a cut USB cable but not when either the PC USB cable or mains charger is connected. A USB port on the phone with a a bent internal contact would explain what's happening.
A previous poster was able with a needle or similar to bend the contact back into place.
Mike
i had the same problem with my phone.
put it in the charger overnight and woke up in the morning and couldnt turn on the phone with blinking red light. I don't know if my battery was over-drained though. I went to AT&T and was playing around with their charger and new battery and somehow the so-called dead battery started working again. They changed the SIM card on my phone there and then i haven't been able to use the phone since. I've changed the network to GSM instead of Auto setting under Phone Options which allows us to make calls; but now I can't connect to 3G network.
Charging thru mini usb
My phone started to exhibit similar problems...plugged in but no charging of the battery. I finally realized that my mini usb connection on the phone has been compromised (bent, distorted=not functioning properly) Now I have to prop the mini usb connection up at a slight angle to engage the charge. I think the plastic/metallic connector on the phone is somewhat fragile ...I had similar issues with my hermes.
called customer support.
they are sending me a new phone and battery.
how do i know its not a refurbished one? any clues?
before u send out your defect phone, have u check if your phone's mini-USB connector has bent or misaligned pins?
yeah all the connectors visually are fine.
Ok so this nook was bought brand new in December 2010 For my mother In-law. She hasn't used it much. So I asked if I could put Android on it? She said sure cause she hasn't used it at all. As a matter of fact the NC was totally dead when she gave it to me. So I get back to my house and put it on the stock charger. I let it charge for 2 hours. I picked it up and turn it on and all I see is this message: Battery too low to power ON. I did a search and turned up similar problems but the nc where all rooted. I'm wondering if other people have had this same problem? And what they did to solve this as it is more then likely an easy fix. A. Take it back to the store and exchange it. Or. B. Send it off for repairs. C. Someone On XDA has the answer.
Also I've done some trouble shooting like trying to reset it. Also I've used 3 Other chargers and its still not charging or turning on.
Edit: It turns on it just stays at the screen with a red battery displaying the message in the title. Also after charging for a while the screen kind of lites up like its going to turn on but only goes black after that and then comes back to the same red battery screen.
jvillejoe said:
Ok so this nook was bought brand new in December 2010 For my mother In-law. She hasn't used it much. So I asked if I could put Android on it? She said sure cause she hasn't used it at all. As a matter of fact the NC was totally dead when she gave it to me. So I get back to my house and put it on the stock charger. I let it charge for 2 hours. I picked it up and turn it on and all I see is this message: Battery too low to power ON. I did a search and turned up similar problems but the nc where all rooted. I'm wondering if other people have had this same problem? And what they did to solve this as it is more then likely an easy fix. A. Take it back to the store and exchange it. Or. B. Send it off for repairs. C. Someone On XDA has the answer.
Also I've done some trouble shooting like trying to reset it. Also I've used 3 Other chargers and its still not charging or turning on.
Edit: It turns on it just stays at the screen with a red battery displaying the message in the title. Also after charging for a while the screen kind of lites up like its going to turn on but only goes black after that and then comes back to the same red battery screen.
Click to expand...
Click to collapse
what are you charging from? are you using the stock nook cable and plug?
Yes. And charging it from the wall outlet. Did that with the stock charger. my charger from my HD2 and also tried with the charger from my vibrant. All have the same affect. It has the red battery and the messege below and it also has been a total of 6 hours of charging 2 hours each with the all the chargers.
That stinks. You may have to contact B&N for it. If your using the stock and other chargers then it must be a battery failure.
altimax98 said:
That stinks. You may have to contact B&N for it. If your using the stock and other chargers then it must be a battery failure.
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Click to collapse
Yeah seems to me thats what it must be I'll post back what I find out.
When that message is displayed, try holding the power button for 30+ seconds and then turning it back on.
That has worked for me the couple of times it seemed stuck on that screen.
RobertsDF said:
When that message is displayed, try holding the power button for 30+ seconds and then turning it back on.
That has worked for me the couple of times it seemed stuck on that screen.
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Click to collapse
Nope its not working at all. I was wondering is there an SD card that come with the NC bought brand new from B & N?
jvillejoe said:
Yes. And charging it from the wall outlet. Did that with the stock charger. my charger from my HD2 and also tried with the charger from my vibrant. All have the same affect. It has the red battery and the messege below and it also has been a total of 6 hours of charging 2 hours each with the all the chargers.
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Click to collapse
If you're using other chargers, it's possible that you've damages the usb port. The NC uses a non standard usb port, which has two stages. The first stage is standard 5 pin uusb communication, the second stage is non-standard 12 pin charging...
Sent from my Nexus One using XDA Premium App
Non-Standard chargers...
As far as I can tell it works fine with any microusb cord.
Their charger cables break...(bend and break) very easy. I have gone through 2.
The upside is that their charger provides power far faster than the normal microusb cords.
At this point...I'm charging mine almost exclusively from my stock evo cord.
If you don't turn off the screen when charging...it may not have enough power coming in to actually build a charge without their cable.
danger-rat said:
If you're using other chargers, it's possible that you've damages the usb port. The NC uses a non standard usb port, which has two stages. The first stage is standard 5 pin uusb communication, the second stage is non-standard 12 pin charging...
Sent from my Nexus One using XDA Premium App
Click to expand...
Click to collapse
I never used another charger besides the stock charger that came with the NC. Up until this happened all that was ever used was the stock cable for charging. I only used another charging cable once I ran into these problems cause I figured the cable was damaged. Its happened to me before with other devices. But the same results happen with every cord I use. When I plug it in it lights up and shows the red battery screen. So that tells me that the cord or USB port couldn't be the problem. Cause its clearly getting power its just not charging.
Fattychance said:
As far as I can tell it works fine with any microusb cord.
Their charger cables break...(bend and break) very easy. I have gone through 2.
The upside is that their charger provides power far faster than the normal microusb cords.
At this point...I'm charging mine almost exclusively from my stock evo cord.
If you don't turn off the screen when charging...it may not have enough power coming in to actually build a charge without their cable.
Click to expand...
Click to collapse
When charging I can not turn the screen off it's stuck on the screen with a red battery.
jvillejoe said:
Nope its not working at all. I was wondering is there an SD card that come with the NC bought brand new from B & N?
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Click to collapse
No. They sell it without one...the 8GB internal storage is enough for looooottts of books. The microsd was just a nice + for people with lots and lots of music.
I had this issue as well, but I found a fix!
No matter what I did or how long I let it charge, it would always have that red low battery icon.
What I ended up doing to fix it was opening up the back of the unit and disconnecting the battery cable from the unit. I then plugged it directly into the wall without the battery connected to see if it would boot, though I don't know if that was necessary, I don't even remember if it booted that way or not.. I think it did not.
Anyway I unplugged the power cable again, reconnected the battery, then plugged in the power cable and tried to boot and it booted up perfectly after that. The battery icon indicated 13% charge, but it quickly charged back up just fine.
FYI I left the unit in the car overnight right before this happened, and it was pretty chilly that night, 10-20 degreed Fahrenheit. I suspect that caused the issue for some reason, so I've been sure not to do so since.
P.S. I had to do a fair amount of googling around before I found good instructions on taking apart the NC. I think I had to take off the 2 screws under the SD card slot and use a butter knife to just pry the back off. It's just held in with clips and you can't tell it was opened except for the little stickers over the screw holes.
bstock said:
I had this issue as well, but I found a fix!
No matter what I did or how long I let it charge, it would always have that red low battery icon.
What I ended up doing to fix it was opening up the back of the unit and disconnecting the battery cable from the unit. I then plugged it directly into the wall without the battery connected to see if it would boot, though I don't know if that was necessary, I don't even remember if it booted that way or not.. I think it did not.
Anyway I unplugged the power cable again, reconnected the battery, then plugged in the power cable and tried to boot and it booted up perfectly after that. The battery icon indicated 13% charge, but it quickly charged back up just fine.
FYI I left the unit in the car overnight right before this happened, and it was pretty chilly that night, 10-20 degreed Fahrenheit. I suspect that caused the issue for some reason, so I've been sure not to do so since.
P.S. I had to do a fair amount of googling around before I found good instructions on taking apart the NC. I think I had to take off the 2 screws under the SD card slot and use a butter knife to just pry the back off. It's just held in with clips and you can't tell it was opened except for the little stickers over the screw holes.
Click to expand...
Click to collapse
Thanks for the feed back. I'm wondering by un-pluging the battery from the nook if it resets it. Kind of like if a phone freezes or if your computer freezes and you pull the battery. Seems like a plan. Not sure if this is what I'll do as I'm sure its still under warranty. If it comes back and its not covered or B & N wont replace it I guess thats my only hope.
im having the same problem as well it was off for a while and now its at the red batter screen. i guess ill try and take it apart?
CLMT said:
im having the same problem as well it was off for a while and now its at the red batter screen. i guess ill try and take it apart?
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Click to collapse
If your not worried about voiding the warranty then sure I guess its worth a shot.
So I got it fixed right. All it was was a faulty cable lol!
jvillejoe said:
So I got it fixed right. All it was was a faulty cable lol!
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Click to collapse
I had this problem too, but I'm not sure "faulty" is the right word for the cable.
My friend borrowed my nook and returned it with a dead battery (Thanks asshole). So I plugged it into my computer at work and just got the always-on low battery message. After 45 minutes I took it to my car so I wouldn't forget it. I plugged it into my USB charger in the car using a different cable. Two hours later, same state.
When I got home I pugged it into the Nook wall charger with yet another cable (not the nook's original) and got the same thing. I searched here to see if I could figure out what was going on and decided to try the original cable with the wall plug. literally two seconds after plugging it in it started booting into Froyo.
I'm sure I didn't have four "faulty" cables. I think those that are saying you should be using the original are correct. The others worked fine when the battery wasn't empty, but mine only responded to the original once it got to the point of the unending low-battery message.
Original charger / cable required with totally empty battery
Same here. With battery completely empty and non standard cable,stuck at red battery sign forever. With orginal cable, boots fine and charges.
solution I found
Have CM7 installed on SDCard, got the battery icon, even with the unit plugged into the charger with oem equipment. Held the power button 'til the unit turned off completely, removed the sdcard, rebooted. Nook booted into stock fine, turned off, re-inserted sdcard and rebooted. All is well.
Ok so a short few weeks ago I plugged my phone into a generic charger to charge for the night. When I woke up the next morning the phone was off. I tried all of the button combinations and even the official charger and nothing changed just the occasional flash of the green LED. Fast forward to yesterday... I got in my eb40 battery and put it in the phone. Plugged it in and it gave me a green light that flashed for two seconds when I put it on the official charger, but it still will not turn on...
Is there anything I am missing or is my phone just dead for good?
Try getting a factory cable to charge with. Not the oem one a factory one.
Sent from my PACMAN MATRIX HD MAXX
Kinda related. My Dad's AHD started randomly rebooting when it was being charged. It ended up being his USB cable had a short in it. I gave him one of my backup Moto cables and it works just fine now. His lesson should have been "Don't leave my cord tight at a weird ass angle coming from the dongle" but it really was "My son will just give me a new one if I screw this one up".
Night before last I used a friends generic wall charger on my AHD running PAC and it took forever to charge. 8 hours went from 56% to 97% and it was pretty hot too. The only generic charger I've used with my AHD that actually worked just fine is a cheap ass Dollar Store car charger with a USB port on it.
In my experience with Moto phones, only use Moto Wall Chargers & Moto Cables, but generic car chargers with Moto Cables seem to be just fine. My Moto Bravo and Defy don't like non-Moto wall chargers either.
My suggestion would be the same as post 2, only when you get that cable, in fastboot mode, do a full factory reset and flash your previous stock firmware (assuming it was ATT 4.1.1), root/unlock it if necessary, flash Bell or Mex 4.1.2 with Myth/Fastboot/RSD, do whatever. With a factory cable you can flash with 0 battery and be OK (it powers the phone directly from the USB port).
Thanks for the tip. I will look into either buying one or making my own factory cable. Yall Rock!
One last question before I set about my quest. Can I make a factory cable from any micro usb cable?
Yeah, just use a high quality one.
I got a factory cable and plugged it in to my comp. Nothing happened. I guess my phone must be dead.
Side note: If i take the battery out and plug it into my comp with the regular usb cable the green light comes on and my comp registers it as a usb input device. Does that mean anything to anyone?
Can you measure any voltage across the battery termiinals? Does the battery look in good condition?
The first thing I did was put a brand new battery in it. The old one was starting to get ripples like it was swelling. Once I get home I will try and get a reading off the battery terminals though.
Update: Just got home. Battery is reading a solid 3.7 on the multimeter.
I guess its time to retire my poor little Atrix HD... it was barely over a year old
If any one can think of anything else to try, Please feel free to post your ides. I will check back here often to see if there are any new suggestions.
springduck said:
The first thing I did was put a brand new battery in it. The old one was starting to get ripples like it was swelling. Once I get home I will try and get a reading off the battery terminals though.
Update: Just got home. Battery is reading a solid 3.7 on the multimeter.
Click to expand...
Click to collapse
This, maybe?
Last night while using my Atrix HD with 4.3 CM 10.2 nightly from maybe 2 weeks ago, my phone froze. After hitting the power button repeatedly the screen finally went off. Now it wont turn back on, it had plenty of battery life left, I tried 2 chargers to try to get an led reading response, nothing. Strange coincidence out phones went out so near to one another.
Yea it really sucks. I loved this phone. Now im stuck using my X10 for a year till I get an upgrade.
Hello everyone I need some help figuring out what wrong. 3 weeks ago my wife dropped her nexus 6 and broke the power contact on ribbon cable. I ordered one online and it worked great until the phone started turning itself off show 50% or more battery. I would charge it to 100% and at below 85% life it would shut off. I tried the battery bin file deletion but it did not work so I ordered a new battery and a midframe because the original was dented. I installed the Midframe and battery yesterday and now it does not power on or show a screen when charger is plugged in. I can put it on the wireless charger and the charger light shows charger light shows it working. I did try to reinstall the old midframe and Battery and I still have the same issue. I don't know what I did wrong. If anyone has had a issue like thing please steer in the the right direction.
johnnylachingga said:
Hello everyone I need some help figuring out what wrong. 3 weeks ago my wife dropped her nexus 6 and broke the power contact on ribbon cable. I ordered one online and it worked great until the phone started turning itself off show 50% or more battery. I would charge it to 100% and at below 85% life it would shut off. I tried the battery bin file deletion but it did not work so I ordered a new battery and a midframe because the original was dented. I installed the Midframe and battery yesterday and now it does not power on or show a screen when charger is plugged in. I can put it on the wireless charger and the charger light shows charger light shows it working. I did try to reinstall the old midframe and Battery and I still have the same issue. I don't know what I did wrong. If anyone has had a issue like thing please steer in the the right direction.
Click to expand...
Click to collapse
may be your phone connector breaked
MiroALG said:
may be your phone connector breaked
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Click to collapse
I bought everything new and still nothing. All ribbon cables are new and so is the battery. When I connect the phone to the charger nothing happens even tried the wireless charger the base shows it's charging it but it will not power on or show its charging.
mine too , i drop my phone few time
and now at 90% it will shutoff
i alway charge it to keep phone work