So i just got my note 4 yesterday and I love it been an android user since the og droid. Anyways here's the deal. I didn't have money to get a screen protector since I didn't get paid till today. Thought I would baby the phone till I could order one from Amazon but today i scratched it by accidentally putting it in my pocket with my old phone still in there( baggy sweats so I didn't notice).
Well I preordered a note 4 but went in to another store and they had one in Stock. Just checked my email and they just shipped my preorder. Could I open the package and switch sim cards without it triggering a change in phones? It's not a terrible scratch but it's an inch long and it's driving me crazy. Thanks in advance for any help. Just switched from Verizon so I don't know how tmobile works.
re: imei number
Androidfan80 said:
So i just got my note 4 yesterday and I love it been an android user since the og droid. Anyways here's the deal. I didn't have money to get a screen protector since I didn't get paid till today. Thought I would baby the phone till I could order one from Amazon but today i scratched it by accidentally putting it in my pocket with my old phone still in there( baggy sweats so I didn't notice).
Well I preordered a note 4 but went in to another store and they had one in Stock. Just checked my email and they just shipped my preorder. Could I open the package and switch sim cards without it triggering a change in phones? It's not a terrible scratch but it's an inch long and it's driving me crazy. Thanks in advance for any help. Just switched from Verizon so I don't know how tmobile works.
Click to expand...
Click to collapse
All the phones have embedded IMEI code numbers in the phone itself as well
as on the bar code label and that's the very first thing Verizon or or any other
carrier checks when you turn in a phone or return a phone for any reason.
If the IMEI number is different than what they expect it to be you will get
yourself in a lot of trouble, they will either not refund your money or bill
you for the full price of the phone if it hasn't been fully paid off already.
There is no way to change or alter the IMEI number.
Good luck!
hmm please clarify if I'm wrong but you want to swap your scratched phone and put the scratched phone in the new Note 4's box and return it. Am I correct?
rookiegenius said:
hmm please clarify if I'm wrong but you want to swap your scratched phone and put the scratched phone in the new Note 4's box and return it. Am I correct?
Click to expand...
Click to collapse
As bad as it sounds yes I'm trying to do that. I sort of feel justified to do that because when opening the account they ported my number to my wife's phone and i had no cell service.
I heard if i put a screen protector on it itmight hide the scratch a little bit but it's killing me that my 2 day old phone has a big scratch on it.
Ouch, you're just begging for an onslaught of hostile replies, aren't you?
Here's the thing, you can't switch boxes, you can't switch phones in boxes, you can't switch IMEI's, and you're probably not going to be able to return a phone with a scratched screen, but ethics aside, there's always a very slim chance if the rep is distracted. You could always try faking Tourette Syndrome if you're really that desperate, but it seems like a lot of work for the slim chance of a relatively small payoff.
The screen protector they will almost for sure take off before scanning the phone in, but that idea did make me lol (thanks for that). You might have to live with it or hope that it isn't too noticeable with the protector on and use it that way. Don't mess with switching phones though if you want to avoid embarrassment in the store.
kgbeezr1 said:
Ouch, you're just begging for an onslaught of hostile replies, aren't you?
Here's the thing, you can't switch boxes, you can't switch phones in boxes, you can't switch IMEI's, and you're probably not going to be able to return a phone with a scratched screen, but ethics aside, there's always a very slim chance if the rep is distracted. You could always try faking Tourette Syndrome if you're really that desperate, but it seems like a lot of work for the slim chance of a relatively small payoff.
The screen protector they will almost for sure take off before scanning the phone in, but that idea did make me lol (thanks for that). You might have to live with it or hope that it isn't too noticeable with the protector on and use it that way. Don't mess with switching phones though if you want to avoid embarrassment in the store.
Click to expand...
Click to collapse
Glad i was able to make you laugh lol. I was wondering about the screen protector for myself not to notice, not tmobile since it looks like i have to live with the scratch. I think i notice it more because I'm looking at every pixel of that beautiful screen. Too bad i didn't sign up for jump so i can trade it in for the note 5.
Ok here's my last resort before I'm stuck with it lol. Wonder if i can return it before the 14 day grace period is up and just get the nexus 6 when it comes out. Has anyone done this successfully before? I know I'll have to pay a $50 restocking fee.
Androidfan80 said:
Glad i was able to make you laugh lol. I was wondering about the screen protector for myself not to notice, not tmobile since it looks like i have to live with the scratch. I think i notice it more because I'm looking at every pixel of that beautiful screen. Too bad i didn't sign up for jump so i can trade it in for the note 5.
Click to expand...
Click to collapse
Ohh, ok.
Androidfan80 said:
Ok here's my last resort before I'm stuck with it lol. Wonder if i can return it before the 14 day grace period is up and just get the nexus 6 when it comes out. Has anyone done this successfully before? I know I'll have to pay a $50 restocking fee.
Click to expand...
Click to collapse
The issue isn't returning and waiting for the Nexus, you can always do that, the issue is trying to return a phone with a scratch on the screen. The re-stock fee is just for opening the package, it doesn't cover damage. So really, the best answer you're going to get is either try to sell it on eBay - if there's no financing on the phone you could likely get close to what you paid, especially if you're willing to sell internationally, or, just take it back into the T-Mobile store and hope they don't notice. If you're really that determined and they refuse it, try taking it to other stores. It's not really ethical advice, but that's really your only option. Personally I would be way too mortified at the idea that i'm going to walk in, look the rep in the eye and expect him/her to take the phone with the scratch, it would look pretty shady. I would just sell it on eBay. But obviously it's up to you.
you scratched it, you own it...coming here asking for ways to pull a fast one isn't welcome, nor wanted...
Well, as entertaining as it would be to watch the onslaught here, this thread is going to be closed before it gets out of hand.
That being said, what you are wanting to do is not only immoral, but also illegal and unethical. No matter what screw ups you had to endure when they swapped your devices there is no justification for what you are attempting. This is equivalent to buying a new car, wrecking it, and returning it to the lot claiming this is how you received it.
You damaged the device, intentionally or not, and you must deal with the consequences of that action. Your carrier can hold you liable for the cost of both devices, in full, if you actually attempted to pursue this, not to mention having legal grounds to get you for fraud.
/End Rant
Related
I bought my phone from best buy less than 30 days ago, i still have my receipt and all.
my phone is also rooted.
sadly it slipped out of my hand and has a scratch on the touch screen.
if i returned the phone for an exchange, would best buy honor it?
the phone works fine..but if i can can a new one before my 30 days it up, i would like to.
* do the phones update automatically..assuming best buy still has the phones running 1.5.
If i remember right, they did not attempt to update my phone when i got it. they just transfered he service and gave the phone on as soon as they gave it to me.
primerib said:
sadly it slipped out of my hand and has a scratch on the touch screen.
if i returned the phone for an exchange, would best buy honor it?
the phone works fine..but if i can can a new one before my 30 days it up, i would like to.
Click to expand...
Click to collapse
Are you kidding or
Ive returned phones before.
my concern is whether ill be stuck with sprints unrootable 2.1
I am just confused is this a joke? Honestly I would be surprised if they give you another phone. I could see them giving you a samsung moment or something but I guess their customer service is always the best during the first thirty days.
lol this for real ?
Make sure you get a screen protector this time.
do it up, i bought my htc hero less then a week ago 24 hours after purchase i had updated, then found out about rooting. returned it promptly and told them i updated and it runs like crap and i want nothing to do with it now, they swapped it out in less then 5 mins...
Zaggs invisible shield is the best screen protector ive ever owned, lifetime warranty its a bit pricy but well worth it... best buy mobile employee will even put it on for you at time of purchase
shabbypenguin said:
do it up, i bought my htc hero less then a week ago 24 hours after purchase i had updated, then found out about rooting. returned it promptly and told them i updated and it runs like crap and i want nothing to do with it now, they swapped it out in less then 5 mins...
Zaggs invisible shield is the best screen protector ive ever owned, lifetime warranty its a bit pricy but well worth it... best buy mobile employee will even put it on for you at time of purchase
Click to expand...
Click to collapse
does the 2.1 update look different from the 1.56?
(assuming the person at the register knows the difference between the firmware)
please stop posting about stuff like this, this is the MOST infuriating thing to read. people complain about phones being so expensive, and this is why. IT WAS YOUR MISTAKE!!! deal with and learn to keep it in a case with a protector next time. honestly if you do replace it I hop you DO get 2.1, karma is a b!&*h.
I still would like to see one shred of evidence correlating high phone prices with people returning phones within 30 days.
These phones are expensive because these manufacturers have delusions as to the value of their creations.
I say if you are within the 30 days and you want to eat it, **** it out and promptly return it to Best Buy for a new one then by all means go for it.
Sorry for the interruption. Now, everyone please continue to have a nervous breakdown over this...
as for the OP....good luck getting them to exchange it for you considering the quite obvious scratch they are going to see.
As the poster above stated, what is the relation in returned phones and high prices? And the OP just asked a simple question, so let's answer nicely.
OP, what harm could be done from going? If I were you, I'd give it a shot.
-------------------------------------
Sent via the XDA Tapatalk App
A small word to OP and all a-like:
We are here on a site that frequently voids warranties.
So when we do anything to the device that harms it in any way, we ought to take full responsibilities for our own actions, and not to result in actions that could be described as fraud.
Thread closed.
Regards,
EqX
So.... my car got stolen (from a underground "secure" parking spot too), and my Nexus one was in the car. And no we didn't find the guys who took it, but we did recover the car relatively in tack.
now the question. I loved my rooted Nexus One. Had lots of fun with it and it did everything I needed. But it was damn expensive as I bought it for AT&T.
The Samsung Captivate came out for AT&T.
Do I fork over the funds for a nexus one? $500 +
Or do I pick up a samsung Captivate ~$200...
or wait for some other option ....
dreamflux
If you do a ton of things that can only be done when rooted, a N1 will probably be your best option. I'd also wait a bit and see some of the reviews that the Captivate gets from different news sites.
Shouldn't your insurance cover that?
No matter what phone you get, it will never compare to the quick experience of the N1.
Sure, you might get a phone with a better screen, slightly better proc, or whatever, but
no matter what phone you buy, I don't think there will be anything QUITE like owning the
officially sanctioned 'google phone'. I think you'll miss always having the latest version of
android running at all times.
@GldRush98 no.... AT&T doesn't offer insurance on the google phone, and the policy of the car didn't cover personal items in the car....=/
@hollywooder - yah.... You've definitely described my sentiments.... that and I have many many peripherals.... but the idea of realizing that my phone would have effectively cost me over a $1000 is a bit tough to swallow.
If I were you, I would probably go with Captivate.
I'd be missing the trackball and flash though.
dreamflux said:
@GldRush98 no.... AT&T doesn't offer insurance on the google phone, and the policy of the car didn't cover personal items in the car....=/
Click to expand...
Click to collapse
AT&T doesn't? Man, that sucks. T-Mobile insures the Nexus One!
On top of everything else, I'd seriously think about purchasing WaveSecure for your next phone whether it be an Android, iPhone, or Blackberry. Well worth it for the ability to do realtime tracking of where your phone is. Hell, you could have probably found the guys still in your stolen car if you had it. Just me .02
@chesh420 I do have wave secure... that was part of the reason why I was able to find the car...was able to track it to the last known area before the battery died. Found our car a few blocks away. but alas the phone was long gone, either they got rid of it some how, or haven't turned it back on yet, or my nexus might have recieved some other horrible fate.
but yes.... A great endorsement to WaveSecure. .
But yes, Wave Secure was great
dreamflux said:
@chesh420 I do have wave secure... that was part of the reason why I was able to find the car...was able to track it to the last known area before the battery died. Found our car a few blocks away. but alas the phone was long gone, either they got rid of it some how, or haven't turned it back on yet, or my nexus might have recieved some other horrible fate.
but yes.... A great endorsement to WaveSecure. .
But yes, Wave Secure was great
Click to expand...
Click to collapse
Keep watching, the bozos might turn it back on after they figure out what a MicroUSB is. Or they'll sell it to Bob's Pawn....
Note to self... Write down IMEI.
That's a bummer...hopefully it will turn back up soon! At least there's a chance with WaveSecure.
dreamflux said:
Do I fork over the funds for a nexus one? $500 +
Or do I pick up a samsung Captivate ~$200...
or wait for some other option ....
Click to expand...
Click to collapse
Get the Dell Streak... its a monster and a game changer for those who are man enough to handle it
dreamflux said:
@GldRush98 no.... AT&T doesn't offer insurance on the google phone, and the policy of the car didn't cover personal items in the car....=/
Click to expand...
Click to collapse
Damn, that sucks. Insurance companies do whatever they can to get out of paying
but what if the low life finds a way to remove wavesecure? isnt there a way to stop them from deleting apps like wavesecure or mobile defense so we are still able to track the phone down?
i'd get a g1 and wait for the next great thing from htc and google. i've said it in a few different threads now, the 3g issues and no physical keyboard are the reasons.
given, i won't buy anything on contract.
when you used wavesecure to find your car, can you remote wipe before locating, and the app still gives you a location ? did you try instamapper and decide on wavesecure instead ?
I'm recommending the Captivate to my friends and family... but to a guy like you and me... I can't recommend the Samsung until a little more testing surfaces. Sure it has a little better specs but would you be happy using their crappy software forever if you are unable to root and flash custom roms?
I used to cook with Da_G back when we had Samsung Blackjacks and the Samsung stuff was pretty tight lipped compared to HTC. You'd think that company's would figure out that being able to mod phones increases sales. They should know that the bottle neck is the carriers contracts and we upgrade asap regardless.
Open the phone up, let us tinker and make it everything we can dream of, which will bring in more customers.
I know lots of the Samsungs can be flashed, which hopefully helps with unlocking the potential of the Captivate. Maybe pick you up a cheap $20 pre-paid to use until some more info comes out.
Make sure you call your carrier and get the IMEI banned, they will not be able to use the phone anywhere
@player911 - yah.... that's the way i'm feeling.... I think that ultimately spending another $500 for an N1 for another 5-6 months seems a bit pricey for my modding happiness. I'll hang in there and head back to my little nokia n95 brick for a while.... and see what I can find on craig's list for a used one for cheap. But yah.... I mirror your sentiments on the samsung
@xXJay_RXx I think Wave secure had an additional install that would notify if it was removed or something like that.... I can't seem to remember....
@ohgood - You can remote lock on wave secure with a message that pops up to whoever turns it on. It can say "return for a reward", or in my case " contact the police RE: case #". I left it on lock for a while and the sent the notification to remote wipe after we found the car and wrote off the nexus one.
@p00r -can't remember to imei #
If it were me, I would not buy it again and wait out for something else. My reason is because the N1 is a really expensive phone off contract and it just doesn't seem like a good deal as it was 6 months ago. There are and probably will be better options for the same price.
If the price were lower, I would go for it. But it doesn't seem like you can find a new one without forking over full price.
yah.... especially since now my only choices are ebay and criags list..... =/ Long Live N1
I received my exchange order today, received a brand new T-Mobile Note 4, manufactured very recently; the phone did not arrive in the expected condition; all four sides did not contain any plastics to be removed. The only plastics I see are the camera lens, screen protector, and back cover plastic. Is this something which some of you may have also encountered? I know Samsung doesn't play a role here as it depends on how the carrier handles their phones when packaging.
winlinmac001 said:
I received my exchange order today, received a brand new T-Mobile Note 4, manufactured very recently; the phone did not arrive in the expected condition; all four sides did not contain any plastics to be removed. The only plastics I see are the camera lens, screen protector, and back cover plastic. Is this something which some of you may have also encountered? I know Samsung doesn't play a role here as it depends on how the carrier handles their phones when packaging.
Click to expand...
Click to collapse
You have a new phone would be my guess.
It took me three days from opening day to get mine cause of family drama.
It didn't have much plastic on it.
(I can describe the plastic to you in a pm if you stop creating new threads).
It was brand new.
We did a factory data reset on my s4 which is running cm so the missus could have it. Sims were switched.
The guy at the store could barely turn phones on. He asked for permission to help another customer whilst we were playing with the s4 to make sure switch went ok.
T-mobile employees aren't touching your phone pre-sale even if they want to see what the fuss is all about. They'd get in trouble.
Are Samsung employees? Since as you mention t-mobile is the middleman.
They'd get in trouble worse. Not unless they were told to. To update firmware or test that that batch of phones work.
What about the visible microscratches, how many times are you suppose through the exchange process until you find one that is mint
Can't hurt to try again.
It has to be tmobile removing the plastics prior to packaging, no wonder the latest firmware was already installed. They should have been careful when handling
Maybe. I thought Samsung and T-mobile went back and forth with the firmware and then Samsung flashed it on the phones and shipped the phones to tmobile.
---------- Post added at 03:18 AM ---------- Previous post was at 03:17 AM ----------
In any event why not exchange? Can you not return your phone or something?
Another thread really?
BAD ASS NOTE 4
winlinmac001 said:
I manufactured very recently;
Click to expand...
Click to collapse
winlinmac001 said:
It has to be tmobile removing the plastics prior to packaging, no wonder the latest firmware was already installed.
Click to expand...
Click to collapse
Congratulations, you answered your own question
If you look for something to nitpick you will find it. That's a fact. Have fun!
Sent from my iPad using Tapatalk
I had to do an exchange twice with tmobile.
1.
White s3. Pink blob in the lower right corner when on a white background. Exchanged within 14 days for a brand new phone. It's my mom's phone, now. I still flash cm nightlies on it. Not a microscratch on it till this day.
2.
Ducked my camera up on my s4 flashing something or another.
Took it to a cell phone repair store. Even though I own one. No love. The guys at the other store said return it. I said I'm way out of the 14 days. They said call tmobile anyway. Flash back to stock and it will be fine.
Guess what?
It was.
Brand new s4. (Also, without microscratches). My dad's current phone.
Tmobile and Samsung want our money.
They will attempt to make you happy if you ask right.
I had to call 611 and tell them I had already factory reset.
End of story.
Got an extra battery, european s4 battery cover, headphones, charger, and extra ear bud covers out of it.
Seems like you had the entire process done in the store.
The Note 4 I received was through Overnight Shipping, it seems like the device was shifting around here and there while in transit especially during this time of year.
The display is immaculate, but the body is not; the reason why I made huge deal about this is not only because of what I pay, but also the possibility of reselling down the road.
Since this was suppose to be a Christmas gift, its currently sitting under the Christmas Tree. Unfortunately, I'll need to tell the recipient to Keep Calm and Wait; will need to see what T-Mobile suggests as they do understand these predicaments.
Karakoram2 said:
I had to do an exchange twice with tmobile.
1.
White s3. Pink blob in the lower right corner when on a white background. Exchanged within 14 days for a brand new phone. It's my mom's phone, now. I still flash cm nightlies on it. Not a microscratch on it till this day.
2.
Ducked my camera up on my s4 flashing something or another.
Took it to a cell phone repair store. Even though I own one. No love. The guys at the other store said return it. I said I'm way out of the 14 days. They said call tmobile anyway. Flash back to stock and it will be fine.
Guess what?
It was.
Brand new s4. (Also, without microscratches). My dad's current phone.
Tmobile and Samsung want our money.
They will attempt to make you happy if you ask right.
I had to call 611 and tell them I had already factory reset.
End of story.
Got an extra battery, european s4 battery cover, headphones, charger, and extra ear bud covers out of it.
Click to expand...
Click to collapse
edit: Story of my process last night.
So I got my phone in the morning, and opened it up to find the screen was swirled and scratched and looked really bad in any light. Luckily my mom preordered the S6 (I have the S6 Edge) so I went over to her house to compare phones or to see if she had any scratches on hers. Her phone was absolutely perfect and was a good side by side of what my phone should have looked like. So I went into the AT&T store to activate and talk about getting a replacement or something.
I told AT&T about my concerns about the swirling and scratching and the worker that was helping me looked at it and then tried to justify it. He told me that it looked like a "geometric pattern" so clearly it wasn't from shipping and it was clearly from manufacturing. I think he was trying to comment on the concentric circling of the scratches, so I got what he was saying, but regardless of where the damage came from I felt like they should be responsible for it since they are the ones selling the phone.
Well, I asked what my options are. He told me that I couldn't activate the phone because then I wouldn't be able to return it to an AT&T store to get it replaced. He then told me that it was Samsungs problem and that I should contact their support to get it fixed, since it was a preorder he claimed the phone came straight from Samsung and not AT&T so they aren't responsible. A manager walked over to see how everything was going and when I mentioned my issues, he basically just told me that it sucked. He then walked away. On my way out I told another manager (I am assuming they were both managers. They had dress coats on that said Manager and had the AT&T logo on it.) The other manager said basically the same thing.... "Bummer." And that was it. I walked out with no options from AT&T.
I contacted Samsung and their support told me that I need to talk to AT&T about it since Samsung only manufactures the phones and AT&T sells them, so it's AT&Ts problem since they are the ones actually selling the device. So I got the official run around.
My only bet is to go back to AT&T on the 10th... which I'm supposed to be out of town, so I'm not sure what I'm going to do.
Going to try to contact AT&T today and see what they say.
Like T-Mobile people were complaining about, the screen is swirled straight out of the box. It looks really bad.
I can try and get pictures if people want. Just figured I'd get a thread started to see if anyone else has the problem.
Edit: Picture here. I'll take more tonight.
http://imgur.com/HEyLpUa
Some closeup pictures please. I was checking with someone else on other thread who received his AT&T device. No scratches on his. And maybe you should update the existing scratches thread.
yoman258 said:
Like T-Mobile people were complaining about, the screen is swirled straight out of the box. It looks really bad.
I can try and get pictures if people want. Just figured I'd get a thread started to see if anyone else has the problem.
Click to expand...
Click to collapse
Place of manufacturing? Vietnam?
Sent from my SAMSUNG-SGH-I747 using XDA Free mobile app
I tried getting a picture, but I only have my phone and it won't focus on the screen.
Um, I'm not sure the place of manufacture, I'd assume vietnam.
I went to the att store and they basically said I have to talk to samsung about it.
yoman258 said:
I tried getting a picture, but I only have my phone and it won't focus on the screen.
Um, I'm not sure the place of manufacture, I'd assume vietnam.
I went to the att store and they basically said I have to talk to samsung about it.
Click to expand...
Click to collapse
Yeah, F that. They sold you the scratched up device and now they don't want to take responsibility for it.
Welp... it continues. Guess I'll call AT&T while I'm opening mine tomorrow just to make sure I have a replacement on the way before I even have time to be disappointed lol.
gravi2 said:
Some closeup pictures please. I was checking with someone else on other thread who received his AT&T device. No scratches on his. And maybe you should update the existing scratches thread.
Click to expand...
Click to collapse
http://imgur.com/HEyLpUa
That's all I could get with just my cell phone, I will take some better pictures tonight when I get home.
Is it the same swirly pattern? I can semi see it.
Sent from my SAMSUNG-SGH-I747 using XDA Free mobile app
Jooosty said:
Is it the same swirly pattern? I can semi see it.
Sent from my SAMSUNG-SGH-I747 using XDA Free mobile app
Click to expand...
Click to collapse
It's the same exact swirl pattern that people on the T-Mobile forums are talking about. It looks like an old cars paint in the sun.
Sorry to see you have this problem. Both the phones that I've received, mine and my girlfriend's, seem to be scratch free. I tried to scrutinize with the brightest light I could find, the sun etc, but I couldn't see a blemish. The battery life is crap, but that's another story.
Hope you get this resolved.
ForgottenGuardian said:
Sorry to see you have this problem. Both the phones that I've received, mine and my girlfriend's, seem to be scratch free. I tried to scrutinize with the brightest light I could find, the sun etc, but I couldn't see a blemish. The battery life is crap, but that's another story.
Hope you get this resolved.
Click to expand...
Click to collapse
I just want to use the phone. I was so excited to use it, but I can't activate it because then AT&T apparently won't let me exchange it...
I wouldn't mind the scratches if I was allowed to use the phone until a new, scratch free one got here... but whatever. Stuck with my S4 while everyone else gets to enjoy their new stuff.
In all honesty man, I'd try another ATT store. I think they are just trying to shirk responsibility. Or call them and have them overnight you one. It is their product, their responsibility.
ForgottenGuardian said:
In all honesty man, I'd try another ATT store. I think they are just trying to shirk responsibility. Or call them and have them overnight you one. It is their product, their responsibility.
Click to expand...
Click to collapse
Yeah, talking with AT&T support now.
Is anyone getting Edge's that aren't scratched?
My 128gb Black Sapphire Edge should be here tomorrow. Think I'll be taking it to my local AT&T next to my work to unbox it so there is no discrepancies incase the display is scratched.
fsupartyboy850 said:
My 128gb Black Sapphire Edge should be here tomorrow. Think I'll be taking it to my local AT&T next to my work to unbox it so there is no discrepancies incase the display is scratched.
Click to expand...
Click to collapse
I called ATT support and they are sending me a new one out.
Sucks because I got the phone on Monday, but I probably won't get to actually use one until the end of the week. Which is fine, just excited.
However, I am going to assume this new one getting sent out is going to be scratched too.
The 128GB models have been fine I think, mostly 32GB models are scratched. Which makes me feel dumb for buying the 32GB model now... Should have just gotten the bigger version.
I used to work in an AT&T store, basically replacing the phones in store is the managers discretion and they never want that on their audit because it somehow looks bad for them, or at least that is the impression our manager gave us. So our store handled those situations the same way, we just kind of keep passing off the blame and hope it will carry the customer out of the store (no longer our problem).
The only way to get something done through AT&T is to call into support as you did, sometimes support will even notate on the account that the store has to replace the device. This kind of forces the store to do so, because there is a trail and the regional manager would get pissed when they discover the store keeps passing off issues. We had a customer do that once and our manager still refused to replace it, so the customer kept calling into support until the regional manager was notified and took a look at the account and then they see notes for weeks that the customer has attempted going into a store for help and been fighting with the store manager.
yoman258 said:
The 128GB models have been fine I think, mostly 32GB models are scratched. Which makes me feel dumb for buying the 32GB model now... Should have just gotten the bigger version.
Click to expand...
Click to collapse
How sure are you about this?
The reason I ask is that I hadn't really noticed many people posting which specific model they had that was scratched, but there could be some credibility to it, and a bit of shady dealings on Samsung's part if this is actually the case.
Should have my 128GB in a few hours here.
fsupartyboy850 said:
My 128gb Black Sapphire Edge should be here tomorrow. Think I'll be taking it to my local AT&T next to my work to unbox it so there is no discrepancies incase the display is scratched.
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Poetique said:
How sure are you about this?
The reason I ask is that I hadn't really noticed many people posting which specific model they had that was scratched, but there could be some credibility to it, and a bit of shady dealings on Samsung's part if this is actually the case.
Should have my 128GB in a few hours here.
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I've only seen maybe one person complain about 128GB version, everyone else with 128GB versions have been fine.
However, everyone with 32GB versions seem to be having the issue. It could be coincidence and have to do with popularity of the 32GB over the 128GB.
yoman258 said:
I called ATT support and they are sending me a new one out.
Sucks because I got the phone on Monday, but I probably won't get to actually use one until the end of the week. Which is fine, just excited.
However, I am going to assume this new one getting sent out is going to be scratched too.
The 128GB models have been fine I think, mostly 32GB models are scratched. Which makes me feel dumb for buying the 32GB model now... Should have just gotten the bigger version.
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So exactly how'd this process go for you?
They gave me so much run around I've got half a mind to go to every AT&T store I can just to curse out random employees until I feel better.
The short of the line of crap they gave me is that the shipper (FedEx) is to blame and that a case will have to be opened with them before -anything- else occurs. This of course leaves me with no device until they and FedEx discuss whatever they need to in order to deal with this bullcrap.
What I'm going to do for now is see if I can wait until the local retail store gets their units in to just do an exchange. If that doesn't work, I don't know... maybe I'll be an ass and let my lawyer give them a call. Frankly I'm just that irritated at this point.
I just pre ordered on Amazon USA the 512 unlocked version... so these phones are the very pricy and fragile. Who here is getting a protection plan? and did you pick a plan to include Theft or better yet include Theft and Lost?
I personally never done a plan before, need help. I am a very heavy user with apps while on the run in many different situations. My S7 I have cracks all over even with using a Samsung flip view case, and being careful. Just sometimes cement gets in the way hehe.
From my research I am leaning towards Worth Ave, maybe Squaretrade? maybe Bestbuy?
SovRoxx said:
I just pre ordered on Amazon USA the 512 unlocked version... so these phones are the very pricy and fragile. Who here is getting a protection plan? and did you pick a plan to include Theft or better yet include Theft and Lost?
I personally never done a plan before, need help. I am a very heavy user with apps while on the run in many different situations. My S7 I have cracks all over even with using a Samsung flip view case, and being careful. Just sometimes cement gets in the way hehe.
From my research I am leaning towards Worth Ave, maybe Squaretrade? maybe Bestbuy?
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This is going to sound very ignorant....
People steal phones? And who the heck are they stealing from??? ?
Maybe I'm just naive or Uber careful with my expensive items, but I have never had a situation where my devices/items can be stolen.
I purchased the Samsung Premium Care for $11.99 when I pre-ordered.
I use Squaretrade, I actually just had to file a claim because of my S8+ screen. It was simple and quick, I will be using them again for my Note 9. Fyi I've never had a phone lost or stolen and as they do not cover that.
Jammol said:
This is going to sound very ignorant....
People steal phones? And who the heck are they stealing from??? ?
Maybe I'm just naive or Uber careful with my expensive items, but I have never had a situation where my devices/items can be stolen.
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Yea dudes sure! These phones and iphones stolen is very common. Like I said... I really am a poweruser and not just for casual surfing... I am stressed, running, in and out of car with it in my hand, in weird situations! I am VERY careful but believe me when in use under stressful work conditions and environmental conditions that are new to you almost everyday things happen that you cannot foresee.
Since I had my S7, my X left it in the bathroom at Disney! Why? because tired and stressed and running for her that day was a different distraction. We got it back luckily the next day. My friend with his iphone on Space Mountain... phone in his pocket.. but was a sudden move and flew off down into the black hole! he got it back the next day too, but damaged. For me its more work related PLUS normal related and I don't sit at a desk most the week. Somebody mentioned mowing the lawn and something snagged the cable and ripped out of his pocket the phone. Just weird stuff can happen because you aren't used to your new environment especially! plus poweruser = good luck. Drop it over the edge of the sea? Good luck! lol this piece of glass I have to keep for 2 years in my hands all day doing cartwheels??? I think I will get a lost plan too!
SovRoxx said:
Yea dudes sure! These phones and iphones stolen is very common. Like I said... I really am a poweruser and not just for casual surfing... I am stressed, running, in and out of car with it in my hand, in weird situations! I am VERY careful but believe me when in use under stressful work conditions and environmental conditions that are new to you almost everyday things happen that you cannot foresee.
Since I had my S7, my X left it in the bathroom at Disney! Why? because tired and stressed and running for her that day was a different distraction. We got it back luckily the next day. My friend with his iphone on Space Mountain... phone in his pocket.. but was a sudden move and flew off down into the black hole! he got it back the next day too, but damaged. For me its more work related PLUS normal related and I don't sit at a desk most the week. Somebody mentioned mowing the lawn and something snagged the cable and ripped out of his pocket the phone. Just weird stuff can happen because you aren't used to your new environment especially! plus poweruser = good luck. Drop it over the edge of the sea? Good luck! lol this piece of glass I have to keep for 2 years in my hands all day doing cartwheels??? I think I will get a lost plan too!
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I'm not talking about leaving it somewhere, I'm talking about them getting stolen.
No offense to anyone but I'm always conscious of where I put my things, it's part of my OCPD. Maybe that's why I don't lose my things? Don't know. To me, if you forget your things or decide to do dangerous things with your device, your fault but that's what insurance is for.
OP, have you ever lost your children or left them in a car and forgot?
Sent from my SM-N950U using Tapatalk
If I used my kids like I do my phone I'd be arrested
SovRoxx said:
If I used my kids like I do my phone I'd be arrested
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You don't root your kids and install custom ROMs on them?
OP (and others), some credit cards provide phone insurance. [1,2]
Not necessarily worth getting a credit card for unless you are using it for something else, or taking advantage of any available sign-up bonus, but thought I'd chime in with 'passive' insurance. I believe all of these consist on charging your monthly bill on the card, and have slightly different coverage/limitations/stipulations.
References:
[1] https://www.doctorofcredit.com/credit-card-cell-phone-insurance-compared-get-600-coverage-free/
[2] https://clark.com/personal-finance-...ards/credit-cards-free-cell-phone-protection/
I've been using the Worth Ave Group insurance for the past few years for my wife and I and I love them. Inexpensive coverage and absolutely stress free customer service and processing. I've had 2 screens replaced without issue at a repair center of my choosing. You go get the estimate and they send you a check minus the $75 deductible, no questions asked.
Ha, ha...come to India, get into a bus, and you will know how phones get stolen from your pocket!