Turbo-freezing when unlocking - Verizon Motorola Droid Turbo Q&A, Help & Troublesh

Hello, first off i love this phone. I'm only having one problem, it has froze when i have went to unlock it three times now. I'll slide the unlock button down to unlock it and it just sticks right there, i have to force a reboot to get it to work properly again. It did this one time in the morning making me late to work because the alarm didn't go off. Do i need to return the phone because this one is defective?
Thanx

I would definitely take it in. That's a serious issue and definitely not normal.

Ok that's probably what I'm going to do, i just wanted to see if this was a common problem that someone has fixed or not.

Same Problem
I'm having the same problem.
I went a couple days without it, but it is like the screen is off and will not turn on. I have to hold the power button to get it to reboot.
I was wondering if getting Lollipop will fix this. It is hard to see as a hardware issue.
Op, what did you do?
Thanks.
Brian

Same problem. Love the phone, but once a day it freezes. Screen is dark and have to reboot using power button hold.
Super annoying since the boot sequence includes loud music.

I have had this issue twice now. I'm out of the 14 day return period, and cannot afford to be going through insurance claims. Has anyone contacted Motorola, or Verizon about this?

allenrb2 said:
I have had this issue twice now. I'm out of the 14 day return period, and cannot afford to be going through insurance claims. Has anyone contacted Motorola, or Verizon about this?
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I've had some serious freezes/lags as well. I've owned a Motorola Devour (don't laugh), Droid 1, Droid RAZR Maxx, Droud Maxx (unlocked, which I miss dearly), and now this underperforming behemoth. Its almost as if Motorola rushed this thing to market, with half-baked software. I sure as hell hope the next update comes soon, and addresses all of the shortcomings of the current release. One of the features I'm missing the most is the ability to talk and check emails/use the internet simultaneously, which I could do on both the RAZR Maxx and the Droid Maxx, because they had two radios, as opposed to only one in this one. VoLTE can't come to this device soon enough!
Sent from my locked-down XT1254 using XDA Premium HD app

We aren't talking about lag. When we go to unlock the phone, it will show the Moto display, and then it will not load anything else. Then the fact that i have missed text that don't come in until I restart my phone means the phone hadn't been acting as it should for some time. This isn't a gripe thread, I actually really like this phone.

Related

I'm on my 9th Droid 3 replacement...

Thought I'd share my story with you all in hopes that some of you may have had similar problems I've had with the Droid 3, perhaps in an effort to give me hope that one day I'll receive one that isn't shot to hell in some way shape or form.
1.) Brand-new, upgraded from the Droid 2 around the first week of August. This one lasted about a month before the slider just gave out and became so loose that it would open up by itself if I held the phone horizontally. No case was used on it prior, so I'm not sure what caused this. Never dropped it either (I baby the hell out of my phones).
2.) Replacement came in, no big deal. Attempted to slide it open right out of the box. Guess what? Wouldn't budge. Literally jammed shut. Sent it back the same day.
3.) Boot-looping from hell and 3G drop all the time in places where I should have full reception (i.e., my house). 5.6.890 was not released at this time.
4.) - 7.) Every single one had a completely jacked up sliding mechanism that would either squeek, crack, scratch, jam, or completely tear apart the left plastic portion next to the keyboard within just 5-10 slides. Unacceptable. 1 or 2 of these (lost count) also loved to boot-loop for no apparent reason. Mind you, I tried every trick in the book. Tried never installing ANY apps, tried replacing the extended battery with the stock one, tried replacing the SD-card with a different one, and hard-resetted several times. To no avail.
8.) Replacement #8. 5.6.890 is released, no more boot-looping it seems, but this one has a vibrating mechanism from hell. Whenever it would vibrate, it would sound like electricity. Haptic feedback on it felt like voltage. Unacceptable.
9.) Just received replacement #9 today. This <MAY> be a stupid thing to complain about, but wherever I press on the phone, the damn thing squeeks like it's falling apart. Press the home button ever so slightly...*squeek.* Press the back button...*rattle*. Wipe the phone down with a cloth...*rattle rattle crackle crackle squeek squeek squeeeeeeeeek*. No matter how little pressure I use, it squeeks as if its falling apart. The sliding mechanism, however, feels solid and amazing on this one. Clicks and holds tight, but OH MY GOD IS SQUEEKS AND RATTLES SO MUCH. Never had/heard this problem on the other 8 replacements.
Someone shoot me =/
Also, none of these problems arose post-root nor did I root any of the ones I owned. I have rooted my brothers and I'm currently using his to text out new ROMs and such....but it's freaking annoying. I want my own to play with and flash.
Does anyone else have weird problems? I may be a little OCD when it comes to stuff like this, but I sure as hell didn't pay 230 dollars for a boot-looping/voltage vibrating/3g dropping/SQUEEKING phone.
...does anyone else's "squeek" or "rattle" when the press down on the bottom-right or top-right corners of the phone when it's closed?
I have 2 DROID 3 have not had any issues with them. Have had them for 12 weeks now still solid
Sent from my DROID3 using xda premium
Also on 9th Droid 3
number 10 is in the mail ...Some thing happen with these phones before we got them that all i can say i keep having screen issues with every one it like a screen on speed wiggling pixels and gives me a headache i finally got the perfect droid 3 then my phone started boot looping .... so they are sending me another one i hope this one has the perfect screen and docent boot loop ... i also go the one were it was lose like some one drop it and had a light coming threw the screen when it was off ...... weried luck ....luckly a new phone is right around the corner
Man, sounds like you got stuck getting all the bad batch phones = / I'm really rough on my phone, and I've had none of these problems. Hopefully you can get a good one, cuz this phone is quite fantastic once rooted and rom'd. The only complaint I've ever had was the weak stock battery life, but even that isn't that bad since I've modded it.
sent from my MONSTERDroid3 from the XDA app
Yea that's what I'm thinking...I just got a really bad batch. I want to finally be able to keep just one and ROM it ASAP. Ughhhh
ajhallx said:
number 10 is in the mail ...Some thing happen with these phones before we got them that all i can say i keep having screen issues with every one it like a screen on speed wiggling pixels and gives me a headache i finally got the perfect droid 3 then my phone started boot looping .... so they are sending me another one i hope this one has the perfect screen and docent boot loop ... i also go the one were it was lose like some one drop it and had a light coming threw the screen when it was off ...... weried luck ....luckly a new phone is right around the corner
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You've replaced it just as many times as well huh? That's crazy.
the same thing happened with my droid x they all sucked they acutely had to send me a brand new one still in the box ....to fix the issues i was having ... lets just say thank God Verizon not selling cars there 100 point inspection test dosent work very well .. every time i call vzw they insure me it was put to the test i say well some one must of been blind because there is a light shining throw the screen when i just put the battery in it lol
Well I'm on the 6th, satisfied with this one so far. Most of them had the vibrate problem you mentioned. Some had light bleeding out of the screen near the softkeys. One the screen would randomly get distorted, almost like the top half of the screen was twisted and flipped around. And yes I do hear some squeaking on this one it's the back cover for mine anyway, taking it on and off too many times I assume.
Yea I'm not too sure about this 100-point inspection they keep referring to. How the hell do they miss something like what you mentioned...or an insanely squeeky/loose screen? Or even a 100% jammed screen that won't slide up? 100-point my ass.
Also, just to clarify...I absolutely love the Droid 3; I just want one that isn't jacked up. Even if they offered me a brand-new Bionic or something, I'd refuse. I love the D3, I just want one that isn't insanely jacked.
eww245 said:
Well I'm on the 6th, satisfied with this one so far. Most of them had the vibrate problem you mentioned. Some had light bleeding out of the screen near the softkeys. One the screen would randomly get distorted, almost like the top half of the screen was twisted and flipped around. And yes I do hear some squeaking on this one it's the back cover for mine anyway, taking it on and off too many times I assume.
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Oh yea, I forgot to mention that I've had the light-bleeding around the softkeys as well (specifically the last one I got, number 8). It was only on the bottom-right portion. Very noticeable and very annoying.
its sad becuse the razr looks nice but seems how i have had so many issues with droid x to droid x2 to droid 3 i think i am all out of spending my money on them but there attenna design is by far the best .... oh i am so torn ... i just miss 2 years ago having my droid in my hands .. life was good back then ...
I'm on my second, no issues at all.. After a 3rd replacement I would have *****ed to the point where they were sending me a new phone not a refurbished.
wootizzle said:
I'm on my second, no issues at all.. After a 3rd replacement I would have *****ed to the point where they were sending me a new phone not a refurbished.
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I did, after the 6th. I got a supervisor and she was a real B-word. I tore her apart and she refused to send me a new one. Don't think they ever would, because I was on the phone with her for about 15 minutes and she refused.
believe me i have but they just changed there policy you can keep getting as many refurbish phones. it used to be after 5 they would try to get you into something else ... well lets see the offered me the charge and tunderbolt i exsplaned to them that the only comparable device to this dorid 3 is the bionic and they wont offer that .. i am not going to down grade a dul core with the crap of last year test market no thank you ...
Wow, you must have the luck of an Irish to receive this many defective phones consecutively.
Sent from my DROID3 using Tapatalk
I'm on my second...first one had a lotta dust under the screen
Sent from my DROID3 using xda premium
first one and ive dropped it so many times (ruggedized case *lol*) and i havent had any 'manufacturer' problems
Defect Looping?
My D3 has had no real problems other than what is common to a new phone (mostly software related) and occasional operator error. I cannot calculate the statistical probability against randomly receiving nine consecutive bad phones. Either someone has targeted you to receive all the junk ones or you live somewhere with frequent over-the-top EMPs (or maybe hell). With similar experiences with the other phones as well, you must be living under some kind of curse!
pgzerwer said:
My D3 has had no real problems other than what is common to a new phone (mostly software related) and occasional operator error. I cannot calculate the statistical probability against randomly receiving nine consecutive bad phones. Either someone has targeted you to receive all the junk ones or you live somewhere with frequent over-the-top EMPs (or maybe hell). With similar experiences with the other phones as well, you must be living under some kind of curse!
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Lmao. Well, considering they are all pre-owned "like new" devices...there is the probability that they were returned for the same reasons I'm returning them.
I get yet another one in the mail tomorrow...
Create a sob story and they send you a different phone. Its how i went from the droid x to the droid 3 without having an upgrade :] keep complaingin on the phone and say you want a different more reliable device thats in the same range. Then say something about the bionic {or differen phone} and they will give up and give it to you for free. just have to pay for a battery

Random reboots.

*no need to comment problem resolved thank you*
kinda pissed im on my third d3. 1st one random reboot problems sent it back got a refurbished one. 2nd one headphone jack stoped working. 3rd one refurbished once again. this 3rd one that i got came with a dead pixle yes annoying but i lived with it also sliding mechinism scratched the gloss yes annoying i lived with it random reboots ok problem. i know i can fix it but i dont feel like spending the time to do it. ive been at it since the original droid custom roms kernels all that fun stuff and i would like to start developing not there yet but im not an idiot. my plan is to call verizon and get a droid 4 but i havent decided if i want to yet the only problems i see with the d4 are no removable battery/locked bootloader/motoblur. locked bootloader could possibly eventually be unlocked who knows. so i can cross out bootloader i can deal. motoblur i can just run the .sh or something to remove the bloat an get a better rom. so cross off motoblur. no removable battery thoughts?
im not asking for help fixing it because i know i can and no its not as easy as an .sbf at this point.
i know my information isnt perfect but i had my original droid for what 3 years? one not 2 of them one, and that thing runs beautifully. unlocked bootloader/removable battery/sturdy heavy. why don't they make em like they used to? moto blur free
so excuse my grammar and such im kinda ranting cause of the time ive spent working on it and im kinda angry but now i need to decide if i should get the droid 4.
minus how to fix my droid 3 cause im going to but im ya LOL scatter brain
thoughts on non removable battery?
your opinions and thoughts are valued.
*no need to comment problem resolved thank you*
If you're getting random reboots you may wanna try rooting and putting a custom bootstrap on there and wiping cache and delvik. Also there are some ROMs w\o Blur and you can choose between it or not. But the Blur isn't too bad at all once you get past the Verizon crap. I run Liberty and it's just Blur and Android, no Verizon crap except for My Verizon.
For the reboots, see if it still does it with no sd card in. I had read that there was a directory that could be causing it.
For the battery, do you carry a backup battery with you now? If not, who cares if you can take it out? My D1 I had multiple backup batteries, and I used them. My D3 I haven't had to use my backup yet, it is big enough to get me through the day, and the D4 has an even bigger one (course there's always the 4G to suck up all that power)
Sent from my XT862 using Tapatalk
My Droid 3 only reboots itself, if I leave it in Airplanemode for 8 hours or so. Then it reboots automatically. When not in Airplanemode it never reboots itself.
Maybe this helps?
thanks all its decided. im now getting my 4th refurbished droid 3. hopefully its not a pos again.
Im having the same issue lately. Ill try the suggestions here tonight when I get off work and let you know how it goes.
I'm upgrading from the Droid3, but this is the best built, most reliable phone I've ever owned. You guys must either be extremely hard on yours or extremely unlucky.
Sent from my DROID3 using xda premium
UNLUCKY lol received my 4th refurbished one its perfect btw. i take care of my tech.
jellman said:
UNLUCKY lol received my 4th refurbished one its perfect btw. i take care of my tech.
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I got my Droid 3 about 5 or 6 months ago (if I'm remembering correctly) and I have yet to get a scratch anywhere besides the back of the screen (where the clips slide.) Now thats taking care of your technology, considering I use it all day, every day.
ChaoticWeaponry said:
I got my Droid 3 about 5 or 6 months ago (if I'm remembering correctly) and I have yet to get a scratch anywhere besides the back of the screen (where the clips slide.) Now thats taking care of your technology, considering I use it all day, every day.
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Click to collapse
i take care of my tech but, im sure you do the best job in the whole world with yours better than everyone congratulations. i am not hard on my phones.
I used to have random reboots while on Liberty and Mav, none Steel or any CM9A5+, since then I have recovered to both without any reboots, not sure, but assume complete wipes/resets between GB and ICS resolved issue.
CM9A7
Sent from my XT862 using XDA App

Power Button Wake Up Delay

Hello,
Just bought the HTC One three days ago. Everything's been fine with it, until this morning. I barely have installed any apps, I have like 7 pictures, and some music.
Whenever my phone is asleep, or the screen is "off", I hit the power button to wake it up, and seriously, without exaggerating, my wait is anywhere from 3 seconds to 6. I've already tried a hard reset and a soft reset.
Does anyone know the cause of this? Has this happened to anyone else? I can't seem to find ANYTHING on it. I'm aware a little lag is ok, but 5 seconds? Seriously? That seems unreasonable.
Call it a wake up delay, wake up lag, power button lag, power button delay, whatever.
I'm seriously concerned and doubting this phone at this point. I can already imagine the headache its going to be to convince Sprint or HTC its defective.
Go back to Sprint before the 14 days expire.
A lot of us are learning the hard way how bad HTC is, and how little care they have for quality.
When you get a good One, you have a great phone. Like, best in the business. Amazing, even. Good luck getting a good One.
Well, so far I see you guys have a love/hate relationship with HTC. Does anyone have a similar experience with my problem, though? :crying:
sshede said:
When you get a good One, you have a great phone. Like, best in the business. Amazing, even. Good luck getting a good One.
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Click to collapse
*If
I've heard that some people had to go through 5 replacements before they got a device that was only minorly defective.
OP, you have entered the world of HTC (or a lot of Android hardware in general). Now you are stuck in it for 2 years. Take a deep breath, and lower your standards.
Damn. I'm not liking where this is going. I just can't believe no one else has had this problem. I can't find anything on it.
If they don't let you exchange it (which they definitely should), then try rooting it and using a different ROM. Idk if that would help seeing as you're on stock and the ROM should work perfectly
Sent from my HTC One using XDA Premium

Verizon now charging $300 for non 0/0 que

I looked for a similar thread.
I am swapping out my Droid 4 today, sd card reader died. and one of the FIRST questions from TechII was "Have you rooted your device?"....."You will be charged $300 if your que is not 0/0. You will have "voided warranty" Thankfully I had not.
Then she went on to say they used to just let it go but as of 2013 they starting cracking down...
Just an FYI...
Rich
richsapf said:
I looked for a similar thread.
I am swapping out my Droid 4 today, sd card reader died. and one of the FIRST questions from TechII was "Have you rooted your device?"....."You will be charged $300 if your que is not 0/0. You will have "voided warranty" Thankfully I had not.
Then she went on to say they used to just let it go but as of 2013 they starting cracking down...
Just an FYI...
Rich
Click to expand...
Click to collapse
Does the Droid 4 even keep track of that? Whenever I FRUed my phone I'd always SBF it back to stock, which unrooted it and reverted it back to day 1...I wasn't aware there was anywhere that they could check to see if it had ever been rooted at that point?
bofis said:
Does the Droid 4 even keep track of that? Whenever I FRUed my phone I'd always SBF it back to stock, which unrooted it and reverted it back to day 1...I wasn't aware there was anywhere that they could check to see if it had ever been rooted at that point?
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Click to collapse
Yeah, It is in the Recovery Menu(blue list) look towards the bottom. It's yellow and is supposedly coded in the firmware(beyond my scope), supposedly not hackable(?) but it reads as follows:
que 0/0... that means no root & never rooted
que 0/1 ...." " no current root but was rooted at one point.
que 0/2........"....." " " " twice..etc..
que 1/1....means phone is currently rooted.
Anything except the 1st que 0/0 will cost $300. According to Verizon TechII 4/10/14.
Lame! At that point, just seek out a refurbished Droid 4 on eBay or elsewhere for less and don't deal with Verizon's equally refurbished replacements.
Couldn't one just claim ignorance? "My *what* isn't 0/0? I don't know what that is, I bought this phone from a friend" etc.
Or would they just use the fact that the que is not 0/0 to deny a FRU? My earpiece speaker died recently and, needless to say, my phone has been rooted many times... I went to the VZW store and was informed that because the D4 is an older model, they can't guarantee another one (even with my TEP insurance) because there simply might not be any left in the warehouse. I'm gonna try fixing the speaker myself, replacement part is on the way...
Hi Khiraji
I know its been 6 months since last post about fixing your speaker on your D4, but did that ever work? Amazing, working on hardware on smartphones now is becoming more popular, very cool even attempting it. I just went from a D2-D3-D4,, and now I have a LG G3(Sorry D5, I waited)..MAN am I happy!!.. Thought I would hate a non hard slideout-keyboard but not with a 5.5" screen. I am now phasing out my laptop. G3 has slide-able split screen..Phone connection is crisp, loud.
If the root counter on the D4 is in recovery menu as "que=0/0" , would be in a similar fashion on other phones?
richsapf said:
Hi Khiraji
I know its been 6 months since last post about fixing your speaker on your D4, but did that ever work? Amazing, working on hardware on smartphones now is becoming more popular, very cool even attempting it. I just went from a D2-D3-D4,, and now I have a LG G3(Sorry D5, I waited)..MAN am I happy!!.. Thought I would hate a non hard slideout-keyboard but not with a 5.5" screen. I am now phasing out my laptop. G3 has slide-able split screen..Phone connection is crisp, loud.
If the root counter on the D4 is in recovery menu as "que=0/0" , would be in a similar fashion on other phones?
Click to expand...
Click to collapse
It worked for about a week, then the buzz came right back
This was with 3 separate replacement speaker units - I tore my phone apart 3 times, and I was getting pretty good at it before I finally just gave up, SBF'd back to stock, and went to the VZW store hat in hand. I talked to a higher-up at the store, and it turns out VZW has a huge stash (almost 8k units as of July) of D4s for exactly this situation. They overnighted me a CLNR phone and only in the past week has the goram buzz started up again...
I think the writing is finally on the wall for my D4. I went back into the store today to look at the latest offerings and the Droid Maxx is pretty sweet. With the Droid Turbo launching in a few weeks (which has a HUGE battery, updated specs), D4 might finally be getting retired. My upgrade is up in February, so maybe she'll hold out until then. Quite sad, really... I wanted a D5 so badly, because the keyboard form factor RULES and is superior to touchscreens in every way, but looks like that won't ever happen =/
Wow, earlier this year I had my D4 replaced (under insurance) because the accelerometer was dead. The first replacement they sent me, the phone wouldn't detect the SIM card. Sent it back, waited, they said they had no more D4s in stock. A couple days later they sent me another D4, last one available at the time. It has a flaky /? key on the keyboard, doesn't work most of the time. I would have sent it back again as well, but sometimes if you hit it repeatedly it eventually works, and I didn't want to give up and switch to some other phone.
I've spent many days pondering the future of my D4, and the writing on the wall is becoming clearer... for me, an upgrade is coming sooner than later. The Droid Turbo is looking quite sweet indeed and while I will forever mourn the loss of my keyboard, one must adapt to survive sometimes. I know I'll hate it for the first couple of weeks, but if the Turbo turns out to be as fast as my friend's HTC One M8 then it'll be dang close to a physical keyboard in landscape mode.
Oh well. It sucks.
I've had my g3 for over a week now and love it. I just did not use my physical keyboard on my D4 for the last couple weeks I had it to get use to not having them. Now with a 5.5" screen there is lots of space to type on the screen.
Everything is so much faster and smoother, it was way worth it for me.
I still can't find the secret menu code dial #. I have tried a few but doesn't work. Getting ready I'm getting ready to ioroot.
Rich
richsapf said:
I've had my g3 for over a week now and love it. I just did not use my physical keyboard on my D4 for the last couple weeks I had it to get use to not having them. Now with a 5.5" screen there is lots of space to type on the screen.
Everything is so much faster and smoother, it was way worth it for me.
I still can't find the secret menu code dial #. I have tried a few but doesn't work. Getting ready I'm getting ready to ioroot.
Rich
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That's the phone I want. I spent many hours pouring over every review under the sun and the G3 has everything I want in a new device. I went to Verizon today, SBF'd D4 in hand, only to learn that no, you can't jump into Verizon Edge whenever you want... you need to be eligible for an upgrade anyway (which defeats the purpose of Edge, but whatever) or go for the "manager-approved accessories bundle" which is like $130 for some accessories I probably would never use.
Ugh. Frustrating. And I went back after work only to find 10+ people in the queue ahead of me. So, now I'm re-rooting and loading up the (life-saving) backup image I made right before SBFing. Bah.
Tomorrow I'm headed back there to see if there's something else they can do for me... the biggest thing now is that my earpiece is fuzzing out yet again. I have insurance on this phone so I could have them send me a FRU for free, but it's only a matter of time before *that* one fuzzes out.... and my upgrade isn't until February 19.
Bollocks. Well, maybe I'll figure out what to do after a few beers.
Hi Khiraji,
If verizon, for sure, will send you a free FRU, then maybe that D4 will be okay, or no worse, than what you have now until Feb. I always had really good sound from the speakers on the three Droid 4s I had. 1st one camera died, & 2nd one keyboard keys. 3rd one no probs for 1 year.
But then the D4 you exchange will have a que 0/1or? for root count costing you $300?
Can the que in the recovery menu nowadays be reset back to 0/0? I'm unclear on that.
Rich
richsapf said:
Can the que in the recovery menu nowadays be reset back to 0/0? I'm unclear on that.
Click to expand...
Click to collapse
That I'm not sure of - but the last time this happened, the unit I sent in when my FRU came had definitely before been rooted (SBF'd completely back to stock first, of course). They didn't ding me $300... knock on wood for the same results this time...
I'm kinda curious what your "que score" is before & after flashing back to stock. Actually I can test myself now since my D4 is no longer under contract.. any suggestions for a good Rom? I never reserched any for the D4 like I did for the D3. I used Eclipse?..omg. over 2 years sinced I've flashed/rooted.
With this G3, I rooted toot-sweet. Mainly because kit-kat will not even let you rename files on your sd card. Oh yah, it is still at kit-kat with update to lollipop rumered for early 2015. I really love this work of art though, with an 801 Snapdragon quad core, & can you believe 3gigs of Ram. Im not a gamer so its almost overkill. I can't see needing, for me, the 805cpu. The UI is to me intuitive. But this is all coming from a biased of my new toy and not even touching any other phone to compare.
Just got home from the VZW store, a FRU D4 is on its way via FedEx Overnight no check was done on my phone other than just a brief visual inspection. I've since re-rooted and am waiting for my safestrap backup to re-load, but I'll let you know what the que score is once I SBF back to stock to send it back in a couple of days.
That's awesome to hear about the G3 - I could have gotten one today, but it would have meant forking over ~$180 for an accessories pack full of stuff I'd never use (bluetooth speaker, etc.). So, I'll wait... as long as the earpiece on this replacement unit doesn't fuzz out again, I can stand another 4 months.

Half of screen not working

I've had a strange bug since I got the phone that I'm wondering if anyone else has seen (don't think it is hardware).
I can reproduce it every morning after I wake up. Conditions are as follows:
Phone is on the clock daydream while charging. I use Sleep As Android as my alarm. Every morning when my alarm is going off and I reach for my phone half of the screen is not working and or black.
I just had a recurrence of this in the xda app after I lost wifi connection and was exciting a thread (pressing the back button) during the handoff to LTE. Easy fix is to just hit the power button to turn the screen off then turn it back on. Works right away.
Anyone seen or read about anything similar?
Thanks!
I made a post earlier about screen touch issues and this is one of mine as well. I can't reproduce it like you can but the right half of the screen just drops off to touch.
Have you seen the half (or third) of the screen go completely black? Seriously Wtf. I've only had it happen probably 4 times.... Comes back on immediately and worms as expected if I press the power button twice.
EmperorX said:
Have you seen the half (or third) of the screen go completely black? Seriously Wtf. I've only had it happen probably 4 times.... Comes back on immediately and worms as expected if I press the power button twice.
Click to expand...
Click to collapse
Sounds like you have the ATT model which was recalled for that very reason.
http://www.droid-life.com/2014/11/2...p-nexus-6-inventory-back-due-to-software-bug/
hsj1906 said:
Sounds like you have the ATT model which was recalled for that very reason.
http://www.droid-life.com/2014/11/2...p-nexus-6-inventory-back-due-to-software-bug/
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Click to collapse
Picked it up from tmobile on Wed morning.
Also, those issues seem different from what I read.. Screen is *completely* black and they get stuck. Mine works fine 100% except when I wake up with the prior conditions (over night, phone is on clock daydream, dimmed and I am woke up with Sleep As Android alarm). It has only happened once in any other circumstance. Also, my phone updated to LRX21O upon first boot.
At this point I can't tell if it is software or hardware... Not sure how tmobile handles this as I bought directly from them (no insurance as of yet) or if I go straight to Motorola?
I just wish I could conclusively rule out a hardware issue.
I'm having a similar issue. It seems to definitely be intermittent though. Also, I've only experienced it when my phone is in landscape mode. It goes back to normal when I flip it to portrait mode.
Did you ever find anything else out about the issue OP?
trustinhate said:
I'm having a similar issue. It seems to definitely be intermittent though. Also, I've only experienced it when my phone is in landscape mode. It goes back to normal when I flip it to portrait mode.
Did you ever find anything else out about the issue OP?
Click to expand...
Click to collapse
Nothing other than what is in here. Still happens to me, though much less frequently. Hoping the 5.1 update rumored for Feb solves some of the quirks.
I honestly think this is a hardware issue of some sort. I had my original Nexus 6 for weeks and throughout heavy usage, I never had any issues. The first day I received a replacement device from Google, half of my screen would freeze/go black when in landscape watching videos, playing games, and sometimes even browsing the web. This was with 100% stock ROM and kernel without root (which rules out that being an issue). I tried reflashing the stock image and the issue still persists.
I contacted the GPS customer service last night and ordered another replacement device. This is issue is certainly specific to this phone, my first device was used heavily and this never happened even once.
I am convinced it is hardware as well.
I am experiencing the same issue with my phone and opened a ticket with Google yesterday and I want mine replaced. It's not just the Nexus 6 that's suffering from this as some Droid Turbo users are experiencing it as well.
lianw said:
I am convinced it is hardware as well.
I am experiencing the same issue with my phone and opened a ticket with Google yesterday and I want mine replaced. It's not just the Nexus 6 that's suffering from this as some Droid Turbo users are experiencing it as well.
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Same thing here. Tmobile 64 GB nexus 6. Bought mine from T Mobile, but they don't have a replacement to send me, so I contacted Motorola, and they sent me a new one that arrives tomorrow. I hope the same thing doesn't happen with this one.
Sent from my Nexus 6 using XDA Free mobile app
Look on the positive side of things, 50% less battery drain due to screen usage...
I still think this is, in my case, specifically software. Other people have reported different issues that are most likely hardware, don't think mine is. Also it has only happened two or three times in the past month, seems to with screen on and rotation occurring at the same time, though I can't confirm or repro reliably.
Well, just had my replacement processed over the phone. Only potential issue is that they said it may be a refurbished device. Anyone know how/if there is a way to tell??
I am not sure if this is somehow related-but my first Nexus 6 I got from t-mobile was working fine and on the second day of owning it the touch screen stopped working! I mean it won't register any touch whatsoever! The phone was just charging and I just used it like 30min ago....tried rebooting, resetting-nothing helped-went to a t-mobile store and replaced with a new one. The second one works...for now. The strange part is that they were no issues-it worked flawlessly and all of a sudden just stopped responding to touch.
I have never experienced issues like this with any smartphone in my life-I have owned android smartphones ever since the G1 was released...
Sleeepy2 said:
Well, just had my replacement processed over the phone. Only potential issue is that they said it may be a refurbished device. Anyone know how/if there is a way to tell??
Click to expand...
Click to collapse
T mobile didn't have any available devices to send me, so I contacted Moto. Moto sent me a brand new phone.Build date is December 16th. So far no problems, but I just got it today. I'll report back if anything goes wrong.
Sent from my Nexus 6 using XDA Free mobile app
NastyNeil said:
T mobile didn't have any available devices to send me, so I contacted Moto. Moto sent me a brand new phone.Build date is December 16th. So far no problems, but I just got it today. I'll report back if anything goes wrong.
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
Where do you see the Build date?
Sleeepy2 said:
Where do you see the Build date?
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Click to collapse
On the box. Under the barcodes.
Sent from my Nexus 6 using XDA Free mobile app
NastyNeil said:
On the box. Under the barcodes.
Sent from my Nexus 6 using XDA Free mobile app
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Click to collapse
Thanx :good:
NastyNeil said:
On the box. Under the barcodes.
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
Can you post a picture of where? I don't see any dates listed on the box.
On the bottom right just before SeQ#
But a better way to check is to boot into the bootloader/fastboot hit valume down until you see barcode then push power.
For me the date it shows is 1 day before the date on the box. The box says 2014-11-16 bootloader says 2014-11-15.

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