Database Develop

The UN-unlockable HD7

So maybe I'm the only one in the world with an HD7 that can't be unlocked.
I bought one on Kijiji new in the box. I'm in Toronto and planned to use it on Wind Mobile. I read of others enjoying their unlocked T-Mobile HD7's. So I bought mine today, sold my old phone the same day and found out that my phone cannot be unlocked.
I have tried 4 different websites for unlocking and all failed. I called HTC and they said to speak to the carrier. The carrier said to get a plan with them and in 40 days I can have the code. Doesn't make much sense being that I don't live in the U.S. or within hours of their service areas.
Finally the sales person says to fax them a receipt and they can provide the code in 24 hours or 2 weeks if they don't have it in their database and have to retrieve it from HTC. I doubt I can get a receipt from the seller and I feel like I just spent $500 on a paper weight.
Anyone have any suggestions??
EDIT: mobileincanada.com surprisingly sent me an email last night saying they updated their database and if I re-ordered they could probably have the code for me in a few min. So I took another shot and they actually had one. I guess it could an updated database to solve the problem!!

pistol44 said:
So maybe I'm the only one in the world with an HD7 that can't be unlocked.
I bought one on Kijiji new in the box. I'm in Toronto and planned to use it on Wind Mobile. I read of others enjoying their unlocked T-Mobile HD7's. So I bought mine today, sold my old phone the same day and found out that my phone cannot be unlocked.
I have tried 4 different websites for unlocking and all failed. I called HTC and they said to speak to the carrier. The carrier said to get a plan with them and in 40 days I can have the code. Doesn't make much sense being that I don't live in the U.S. or within hours of their service areas.
Finally the sales person says to fax them a receipt and they can provide the code in 24 hours or 2 weeks if they don't have it in their database and have to retrieve it from HTC. I doubt I can get a receipt from the seller and I feel like I just spent $500 on a paper weight.
Anyone have any suggestions??
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Sorry:
http://pocketnow.com/windows-phone/microsoft-discusses-homebrew-app-support-for-windows-phone-7

you need to get someone that have t-mobile account to do it for you

Hey go on tmobile's website and go to the online chat help section and talk to someone there and just be kind and tell them the truth. I found that they are really helpful. Just tell the person u bought it from a tmobile store (dont say kiji) and that ur in canada and are not a tmobile customer. They'll understand. Im in canada and was thinking of doin what u did and buying one and then unlocking it so to be safe i talked to a tmobile rep b4 buying anythin and she was really understanding and told me she would unlock it for me after i purchased it( not sure if they wouldve kept their word since i havent bought mine yet)...

as long as you bought it at full retail, they should give you the unlock code. The 40 days only applies if you got it at a discount as a new line of service.

I was in the same situation, tried over 10 websites and none of them had the unlock code in their database. Luckly I was able to get the receipt from the seller and got T-Mobile to unlock the phone. Took T-Mobile less than 24 hrs to send me the code. Like the other poster said, try the T-Mobile online chat, they are very helpful.

Thats crazy.. was planning on picking up an HD7 to use on Wind soon in Toronto. Would be brutal if it can't be unlocked.
Did any of you guys who had problems try mobileincanada.com for the unlock code?

profets said:
Thats crazy.. was planning on picking up an HD7 to use on Wind soon in Toronto. Would be brutal if it can't be unlocked.
Did any of you guys who had problems try mobileincanada.com for the unlock code?
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Yup tried mobileincanada.com, didn't work and got a refund.
Most of the sites claimed they should be able to unlock the phone in a few weeks when their databases are updated.
edit: What you could also do is bring a laptop with you when you buy the phone and check if the phone is unlockable here http://www.htcimeiunlock.com/check-imei.php

^man that really sucks.. you had tried 10 different sites? Also thanks for the tip on htcimeiunlock site.
So T-mobile was pretty helpful about the situation as long as you had the original receipt? good to know.. worse case i'll just go for a quick drive and pick one up.

I tried all the sites you all listed here and NONE of them worked. I even found some other site called UNLOCKINGONLINE.COM. They say claim to have access to some newer databases and recommend using a certain unlock option if you're phone is an HTC device manufactured after March or May 2010 I think it said. But it's a premium rate of $39.99 which of course they say they will refund if unsucessful.
Well I tried them as my last resort and guess what? I've had no response from them since last night and they promise a 5-30 min turnaround time on 99% of all unlocks.
So now I'm worrying about the 4 or 5 refunds I'm expecting for all the various unlocking sites I tried AND they guy I bought my HD7 from has decided to no longer respond to my messages. Maybe he knew I couldn't unlock it before hand and took my money and ran.
I guess my last option is the online chat with T-Mobile a few of you have suggested. Otherwise I'm just going to sell it and let someone else figure out how to unlock it.

I tried the online T-Mobile chat and they said unless I bought it right from T-Mobile and have a receipt they will not unlock it for me.
Can anyone offer some advice on either what I can say to them or perhaps if one of you are an existing T-Mobile client you could offer me some assitance??
I'd hate to have to get rid of it now

Hopefully with some time these databases for unlocking will get updated?
I'm close to buying one off something through kijiji in toronto as well.. he just dropped the prices recently, really hope its not the case where the phone cannot be unlocked. Considering I only see one guy selling in toronto I don't think I should take the chance.

profets said:
Hopefully with some time these databases for unlocking will get updated?
I'm close to buying one off something through kijiji in toronto as well.. he just dropped the prices recently, really hope its not the case where the phone cannot be unlocked. Considering I only see one guy selling in toronto I don't think I should take the chance.
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Just a heads up the only guy on Kijiji is the guy I bought mine from yesterday. He got back to me now and says he doesn't have retail receipts as he buys from a wholesaler. He says he'll see if there is anything he can do for me.
EDIT:
Here's for anyone else having Sim unlocking problems but can actually get the sales receipt. I just got this in my email:
Unlock Code: Waiting For FAX - MSRP
Thank you for taking the time to contact T-Mobile. At this time, we will need a copy of the original sales receipt to be faxed into the SIM Unlock Team showing full retail purchase price was paid for the equipment. The fax number is 813-353-6557. Your request will be placed in pending status for 7 business days to allow time for processing. Please include the following information with the fax.
" ATTN: SIM Unlock Team
" Remedy Form#
" Customer's Full Name
" Contact number
" Customer's Email Address (optional)
" Copy of the original sales receipt showing the Full Retail Purchase Price of the handset.
Thank You,
Sim Unlock Department
T-Mobile USA, Inc.

pistol44 said:
Just a heads up the only guy on Kijiji is the guy I bought mine from yesterday. He got back to me now and says he doesn't have retail receipts as he buys from a wholesaler. He says he'll see if there is anything he can do for me.
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Yup, was talking to him as well, and he mentioned someone bought one and is unable to unlock it. Really sucks, wanted to grab this phone, but going to wait I guess if there's really an unlocking issue right now.

profets said:
Yup, was talking to him as well, and he mentioned someone bought one and is unable to unlock it. Really sucks, wanted to grab this phone, but going to wait I guess if there's really an unlocking issue right now.
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Well I would still buy one IF you weren't in a rush to set it up and didn't mind possibly waiting for a couple weeks for the code. Just don't do what I did and get rid of your current phone with expectations the new one will be up and running in minutes..

If the Kijiji guy did buy in bulk, maybe you can ask him to use http://www.htcimeiunlock.com/check-imei.php to check if the rest of his phones are unlockable and if it is try asking for an exchange.

pistol44 said:
Well I would still buy one IF you weren't in a rush to set it up and didn't mind possibly waiting for a couple weeks for the code. Just don't do what I did and get rid of your current phone with expectations the new one will be up and running in minutes..
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Yeah thats still not a bad idea. It's for a secondary line I have on Wind and currently just using it with a cheap phone. Wonder how long the unlock will take though..

tissot201 said:
If the Kijiji guy did buy in bulk, maybe you can ask him to use http://www.htcimeiunlock.com/check-imei.php to check if the rest of his phones are unlockable and if it is try asking for an exchange.
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Think he has one left and I asked him about trying that tool but he didn't answer. Sounds like he just found out recently that they're not unlockable right now.

profets said:
Think he has one left and I asked him about trying that tool but he didn't answer. Sounds like he just found out recently that they're not unlockable right now.
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Well I should probably mention that after he got back to me today about my issues he did promise to go home tonight to see if the other one he had left was unlockable immediately. And if it was he assured me he would let me switch mine for that one. So perhaps that's why he didn't answer you, not sure.
But once I'm out of options and anyone wants mine (that's willing to wait of course) you're welcome to buy it from it me.
I'm going to try taking a walk around here at lunch for fun and see if any of these guys on Yonge St. can unlock it.

^Thats true, he doesn't have it with him so can't check now. He's been a nice guy though, and that's cool if he can let you swap it if its unlockable.

[Q] Please help me i am very fed up.. i cant unlock my samsung captiivate...

i tried every single method but i just cant unlock my samsung captivate ... please help

Try GalaxSim Unlock...http://forum.xda-developers.com/showthread.php?p=30541172
Sent from my SAMSUNG-SGH-I747 using xda premium

I've only ever used Galaxy S Unlock and never had any problems. When my sister took her Captivate to England for a semester, she stopped by the AT&T store and they installed it for her, so that's what they use. play.google.com/store/apps/details?id=com.helroz.galaxysunlock&hl=en
Worst case scenario, you can go to the AT&T website and do the Chat with somebody. Even though they ask you not to do Unlock stuff through chat, that's what I did with my SIII. Twice. They just ask for info on your account and your IMEI, then give you an unlock code.

AT&T won't always unlock phones however. They only do if you meet their criteria, but if you're under contract they won't do it.

x0ne215 said:
AT&T won't always unlock phones however. They only do if you meet their criteria, but if you're under contract they won't do it.
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Both of my SIIIs were under contract (I renewed in November) and the Captivate was as well. That has nothing to do with it.

tapmeet said:
i tried every single method but i just cant unlock my samsung captivate ... please help
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What Captivate, i896 or i897? There is no easy way to unlock i896, Galaxy Unlock won't help you. In my case I just purchased the unlock code off eBay.
What you mean by "unlock"? If your SIM card is locked after too many unsuccessful attempts to unlock it, than you need to replace it. No fix for locked SIM card.

old tool
i used a very old method to unlock my Cappy.... it was something related to nv_data.bin file... in the mobile root.. try to search on the forum.. u might find it.. or maybe a new method. :angel:

randman2011 said:
Both of my SIIIs were under contract (I renewed in November) and the Captivate was as well. That has nothing to do with it.
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Not to thread hijack, but when exactly was this? AT&T recently updated their unlocking policies. I've asked several times in the past while under contract and the answer was no. Maybe you just got lucky. My account has been in good standing since I've been with them (over 10 years now), and I never have an unpaid balance. Who knows, maybe I just always get the assholes, pardon my language :angel:

x0ne215 said:
Not to thread hijack, but when exactly was this? AT&T recently updated their unlocking policies. I've asked several times in the past while under contract and the answer was no. Maybe you just got lucky. My account has been in good standing since I've been with them (over 10 years now), and I never have an unpaid balance. Who knows, maybe I just always get the assholes, pardon my language :angel:
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They'll want a good reason, like that you're going in vacation and need to use your phone over there with a pre-paid card under another carrier or something. You might've have to give it a few tries too as not all representatives are fine with that.
There's also a paid app though, Galaxy S Unlock. You pay for the code and they send it to you, once you have it, you put another carrier's sim in your phone, it will prompt ask for the code = done.

BWolf56 said:
They'll want a good reason, like that you're going in vacation and need to use your phone over there with a pre-paid card under another carrier or something. You might've have to give it a few tries too as not all representatives are fine with that.
There's also a paid app though, Galaxy S Unlock. You pay for the code and they send it to you, once you have it, you put another carrier's sim in your phone, it will prompt ask for the code = done.
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The second option is what I've found easiest in the past. I bought the unlock code for my friends G1 a while back, was a few dollars but saved a hell of a lot of time lol.

x0ne215 said:
Not to thread hijack, but when exactly was this? AT&T recently updated their unlocking policies. I've asked several times in the past while under contract and the answer was no. Maybe you just got lucky. My account has been in good standing since I've been with them (over 10 years now), and I never have an unpaid balance. Who knows, maybe I just always get the assholes, pardon my language :angel:
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BWolf56 said:
They'll want a good reason, like that you're going in vacation and need to use your phone over there with a pre-paid card under another carrier or something. You might've have to give it a few tries too as not all representatives are fine with this.
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This was in February. I called in, prepared to say that I would be on a business trip out of the country, but no questions were asked. I said I wanted to unlock my phone, they asked for my phone number and last four, then my IMEI. I waited a few minutes, then they gave me the unlock code. That was it.
That was my second try, though. My first was in January and went exactly as the second but instead of giving me the unlock code, they told me that I had to have been in possession of the device for 90 days and it hadn't been that long. So I waited a month. Given that Captivates are old and that wouldn't have been particularly relevant, I left that out.
FYI, my account has been in "good standing" for 19 years now, and I have never had an unpaid balance. Maybe that makes a difference?

Ah that makes a bit more sense. It could also be that I'm not the primary account holder, so I wonder if that may play a role as well (ie they only allow the primary account holder to ask for unlock codes, etc).

x0ne215 said:
Ah that makes a bit more sense. It could also be that I'm not the primary account holder, so I wonder if that may play a role as well (ie they only allow the primary account holder to ask for unlock codes, etc).
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I am also not the primary account holder. I am an add on line to a family plan. All they asked for was the SSN of the primary account holder. When they ask for a phone number, give them the primary account holder's number, since they can't look it up with any other number.
I will also point out that I am the original owner of both phones. Their IMEI numbers are registered to my plan. I have no idea how this works if you purchase the phone secondhand.

Odd IMEI situation (Nexus 6 AT&T)

So I've been playing with my Nexus 6 (I am the original owner) for a while, and recently PCS'd to South Korea for 3-5 years.
AT&T suspended my wireless service under the Soldiers/Sailors Relief Act, which basically suspends my service for $.01/mo.
Now, AT&T also allows you to unlock your device so that you can use a local SIM in the country you are stationed, however their online support unlock request form does NOT recognize my IMEI???
Is it even remotely possible that flashing other radios/bootloaders/roms can potentially modify the IMEI? If so, how can I go about getting the original IMEI restored? I believe I flashed the Google-Fi rom/radio/bootloader most recently. Should I flash back a stock LMY47E or something like that with radios etc.?
I don't normally ask questions like this, but it has stumped me for the last 4 days and I've done lots of searching with no results. My google-fu sucks apparently.
Thanks in advance.

Nope. Does not change any of the IMEI info. I actually ran into the same thing with AT&T on my old Note 3. The reason it does that is because it ineligible to be unlocked through them. However, cellunlocker.net is great for unlocking phones.

AFAIK, Flashing Radio/Kernel/ROM wont change ur IMEI. I strongly suspect that the issue is on the ATT side not your IMEI.
Sent from my Nexus 6 using Tapatalk

Holy smokes that was a fast reply!
I actually tried cellunlocker.net first, and they said that they couldn't find that IMEI in their database, and that if I wanted to wait a few additional days they would scrub other databases?
Should I have waited for them to scrub additional databases? I already got my refund back
EDIT: I do find it strange that they wouldn't unlock it or that it's not eligible though. It DOES have their branding. LOL.

There are other sites too. I would have let them scrub other sources.
Depends on how long you have had the phone and if it's financed or still in a 2 year contract.
---------- Post added at 01:25 AM ---------- Previous post was at 01:24 AM ----------
And it's likely ineligible because of the suspended service. Regardless of your military status. I had issues with phone companies doing that when I was in the Army stationed in Germany.

Thanks. I'll give another site a shot and be more patient with it. Hell I haven't been able to use the phone since the beginning of June, I can wait a few more days. HA.

Have seen it before on another thread here. It is ATT being an ass. They will say they can't even find IEMI till the device is payed off. Think other poster had to contact FCC. Hope you can work it out and thanks for what you do for the rest of us.

cliff p said:
So I've been playing with my Nexus 6 (I am the original owner) for a while, and recently PCS'd to South Korea for 3-5 years.
AT&T suspended my wireless service under the Soldiers/Sailors Relief Act, which basically suspends my service for $.01/mo.
Now, AT&T also allows you to unlock your device so that you can use a local SIM in the country you are stationed, however their online support unlock request form does NOT recognize my IMEI???
Is it even remotely possible that flashing other radios/bootloaders/roms can potentially modify the IMEI? If so, how can I go about getting the original IMEI restored? I believe I flashed the Google-Fi rom/radio/bootloader most recently. Should I flash back a stock LMY47E or something like that with radios etc.?
I don't normally ask questions like this, but it has stumped me for the last 4 days and I've done lots of searching with no results. My google-fu sucks apparently.
Thanks in advance.
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graydiggy said:
Nope. Does not change any of the IMEI info. I actually ran into the same thing with AT&T on my old Note 3. The reason it does that is because it ineligible to be unlocked through them. However, cellunlocker.net is great for unlocking phones.
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prdog1 said:
Have seen it before on another thread here. It is ATT being an ass. They will say they can't even find IEMI till the device is payed off. Think other poster had to contact FCC. Hope you can work it out and thanks for what you do for the rest of us.
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Actually, the AT&T online tool nearly always returns an "IMEI unrecognized" message for our N6. If you call them, you will have no problem getting a free IMEI code directly from AT&T. Been there, done that....

cam30era said:
Actually, the AT&T online tool nearly always returns an "IMEI unrecognized" message for our N6. If you call them, you will have no problem getting a free IMEI code directly from AT&T. Been there, done that....
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No idea that was an issue! And I just paid for another service. =| well I'll call ATT in the morning anyway to see what they can do. Thanks for the suggestion. This G4 is okay, but man do I miss my nexus. So clean and snappy.

cliff p said:
No idea that was an issue! And I just paid for another service. =| well I'll call ATT in the morning anyway to see what they can do. Thanks for the suggestion. This G4 is okay, but man do I miss my nexus. So clean and snappy.
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You can also email AT&T tech support if that's more convenient.

cam30era said:
Actually, the AT&T online tool nearly always returns an "IMEI unrecognized" message for our N6. If you call them, you will have no problem getting a free IMEI code directly from AT&T. Been there, done that....
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They won't give it to you if you are still withing a 2 year contract, or on a finance plan. Been there done that...

graydiggy said:
They won't give it to you if you are still withing a 2 year contract, or on a finance plan. Been there done that...
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You are correct, for us civilians. But I understand that the OP is in the military, being posted overseas. They will do it under those circumstances.

cam30era said:
You are correct, for us civilians. But I understand that the OP is in the military, being posted overseas. They will do it under those circumstances.
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Again... Been there done that. Had trouble with them. They are complete pricks when it comes to giving out the code. I have always found it easier to either pay for an unlock or use another method. He could try contacting them, but it will take a few days to process the request and in my experience, they need orders to show the duty station and even then may deny the request. I even had one moron tell me no right off the bat. When asked why, he was like "because national security". I laid into that jackass about how stupid he was and how much BS I knew he was feeding me.

graydiggy said:
Again... Been there done that. Had trouble with them. They are complete pricks when it comes to giving out the code. I have always found it easier to either pay for an unlock or use another method. He could try contacting them, but it will take a few days to process the request and in my experience, they need orders to show the duty station and even then may deny the request. I even had one moron tell me no right off the bat. When asked why, he was like "because national security". I laid into that jackass about how stupid he was and how much BS I knew he was feeding me.
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Well that certainly sucks. And their policy says the will SIM unlock for military personnel stationed overseas. FWIW, I had no problem getting an unlock code from them, but my N6 was paid off.

cam30era said:
Well that certainly sucks. And their policy says the will SIM unlock for military personnel stationed overseas. FWIW, I had no problem getting an unlock code from them, but my N6 was paid off.
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You know how it goes. "we say one thing then do the exact opposite" lol

Well its unlocked via the 3rd party service I paid $10 for
For the record, I'm military affiliated as an Army Civilian, but prior service military as well. ATT already has my orders on file as they required them in order to suspend my account for $.01/mo.
At least I have a fully functioning N6 again! Thanks everyone.

Glad to hear. Thanks for your service active or not. :good:

How to unlock SIM?

I'm in peculiar situation: I bought my T-mo S8 direct from Samsung, paid in full, so now whom do I go to unlock my SIM? People from Canada received unlock code together with copy of bill, but I can't find anything on mine, any suggestions? Of course I want to do it as painless as possible and I want to ask here before calling customer service and waste few hours.

pete4k said:
I'm in peculiar situation: I bought my T-mo S8 direct from Samsung, paid in full, so now whom do I go to unlock my SIM? People from Canada received unlock code together with copy of bill, but I can't find anything on mine, any suggestions? Of course I want to do it as painless as possible and I want to ask here before calling customer service and waste few hours.
Click to expand...
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I'm in the same boat as you
Sent from my SM-G950U using Tapatalk

pete4k said:
I'm in peculiar situation: I bought my T-mo S8 direct from Samsung, paid in full, so now whom do I go to unlock my SIM? People from Canada received unlock code together with copy of bill, but I can't find anything on mine, any suggestions? Of course I want to do it as painless as possible and I want to ask here before calling customer service and waste few hours.
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I am in the same situation. From my understanding of past and present TMo devices, the account has to be in good standing (EIP/equipment paid off) AND your device needs to have 40 or 45 days (someone correct me) of continuous usage on TMo network before you can request the Device App unlock = carrier unlock.

So just wait until then
Sent from my SM-G950U using Tapatalk

As I suspected, I called Samsung to unlock my phone, they told me to call T-mo, called T-mo, they told me to call Samsung, wasted already 1 hour on this.

escabar said:
I am in the same situation. From my understanding of past and present TMo devices, the account has to be in good standing (EIP/equipment paid off) AND your device needs to have 40 or 45 days (someone correct me) of continuous usage on TMo network before you can request the Device App unlock = carrier unlock.
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It's 40 days, that is I was told by CS. After that you use "Device unlock" app on your phone and choose permanent unlock.
Same techniques for S6 and S7 and it worked for me.

First of all I'm leaving on a trip in 20 days, second, the phone is paid in full now, not in 40, third I didn't buy it from T-mo so most likely they wont have any record of it. It's total BS and should be illegal, in Canada Samsung sends unlock code with the phone., but I guess here consumers have no protection. Last time I'm buying carrier phone. This whole locking of the phones is leftover from carrier subsidies and should not exist outside of those plans, if they still taking place. And a funny thing is I have no intention of leaving T-mo anyway and there are services to unlock phone for money. I remember some law about phone getting unlocked when paid I read about few years ago, but can't get any details now.

pete4k said:
First of all I'm leaving on a trip in 20 days, second, the phone is paid in full now, not in 40, third I didn't buy it from T-mo so most likely they wont have any record of it. It's total BS and should be illegal, in Canada Samsung sends unlock code with the phone., but I guess here consumers have no protection. Last time I'm buying carrier phone. This whole locking of the phones is leftover from carrier subsidies and should not exist outside of those plans, if they still taking place. And a funny thing is I have no intention of leaving T-mo anyway and there are services to unlock phone for money. I remember some law about phone getting unlocked when paid I read about few years ago, but can't get any details now.
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That is T-Mobile branded phone, and that is their rules, sorry for that. What you can do, before going on the trip, on that app/ choose Temporary unlock, it's good for 30 days and you can have it up to 5 times in a year.

pete4k said:
First of all I'm leaving on a trip in 20 days, second, the phone is paid in full now, not in 40, third I didn't buy it from T-mo so most likely they wont have any record of it. It's total BS and should be illegal, in Canada Samsung sends unlock code with the phone., but I guess here consumers have no protection. Last time I'm buying carrier phone. This whole locking of the phones is leftover from carrier subsidies and should not exist outside of those plans, if they still taking place. And a funny thing is I have no intention of leaving T-mo anyway and there are services to unlock phone for money. I remember some law about phone getting unlocked when paid I read about few years ago, but can't get any details now.
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You can call T-Mobile and let them know that you are travelling out of the country on ___ date and ask for an unlock code for a long time customer. It has worked for me in the past if you get the right rep.

mrbear01 said:
You can call T-Mobile and let them know that you are travelling out of the country on ___ date and ask for an unlock code for a long time customer. It has worked for me in the past if you get the right rep.
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I have the same problem, I bought the phone from Samsung.com and there was no option to purchase an unlocked phone. I am traveling in two days for a few weeks and I called Tmobile several times trying to at least get a temporary unlock and even that cannot be done. They said it has to be on their network for 40 days. I even called Samsung and they said all the unlock codes are sent to Tmobile and only they can unlock it due to the stupid Device Unlock app. You cannot unlock it even if you have the code, only the app can unlock it. If I didn't like the S8 so much I would have switched to the iPhone 7. Absolutely ridiculous!!!

I still don't understand how T-mo will know the phone you purchased direct from Samsung is paid for and should not have SIM locked to begin with.

I have the same problem with my S8. Bough it directly from Samsung. I contacted Samsung and they told me that I need contact tmobile; contact tmobile and they told me that my phone does not show in their system as a tmobile phone because I did not buy it from them. I need my phone unlock so when I travel overseas I can use a local sime card. I don't want to wait until 40-45 days go able to unlock my phone and then not be able to return it to Samsung. There some unlock services charging $50.00 plus to unlock it. I don't want to expend more money, since this phone is already very expensive.

kindongo said:
I have the same problem with my S8. Bough it directly from Samsung. I contacted Samsung and they told me that I need contact tmobile; contact tmobile and they told me that my phone does not show in their system as a tmobile phone because I did not buy it from them. I need my phone unlock so when I travel overseas I can use a local sime card. I don't want to wait until 40-45 days go able to unlock my phone and then not be able to return it to Samsung. There some unlock services charging $50.00 plus to unlock it. I don't want to expend more money, since this phone is already very expensive.
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It's not even about money, this should be illegal. This whole business of locking the SIM card is left over from contract subsidized phones and I could perfectly understand that phone belonged to phone company and you just leased it until end of contract. Now I praise T-mo for getting rid of this practice and changing whole industry, so now at least you know what are you paying for and how much. But now SIM locking shouldn't even happen anymore: if phone is stolen/unpaid for, blacklist IMEI and also you can unlock SIM for the fee, even if it is stolen, so what purpose this SIM locking serves? Canada gets unlock code with the phone.

Anybody had any luck getting the phone unlock.?I waited too long to return the phone, now I'm stuck with it.

http://www.cellunlocker.net/t-mobile-device-unlock-app.php
the service is expensive $130 dls for the unlock

kindongo said:
Anybody had any luck getting the phone unlock.?I waited too long to return the phone, now I'm stuck with it.
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I was in the same boat as you. Went through T-Force on Twitter and seemed to have gotten a rep on the first go who understood the situation and submitted my IMEI number to the right place. Your IMEI number needs to be added to their "device distribution inventory system" and needs to be submitted to their highest level tech support, this allows the Device Unlock app think your phone came from T-mobile's inventory and will let the app unlock your phone.
There may be hope for everyone in the future, this one of the final responses I got from them:
"I am right there with you. It definitely makes things harder on both sides since the phone isn't technically bought from us, even though it is branded a T-Mobile phone and our system rejects any IMEI that didn't come from our inventory. None the less, we're all about giving you full access to what is yours. Teams are currently working on a process update that'll make things a lot more seamless, but in the meantime we've got this work around! I really appreciate you taking the time to reach out to us today!"
14 hours later I tried the Unlock Device app and requested the permanent unlock and was greeted with "Unlock Approved: Mobile Device is permanently unlocked"
Device is fully unlocked, tested with an AT&T SIM card and everything worked fine. After 2 reboots the Device Unlock app even disappeared from my phone. I'm so happy with how fast T-Mobile dealt with this. The more people that make a stink about this issue on social media hopefully T-Mobile will find a permanent fix for people buying a SIM locked at full price and have it easily unlocked under their standard procedure.

INGHUGO said:
http://www.cellunlocker.net/t-mobile-device-unlock-app.php
the service is expensive $130 dls for the unlock
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Did this work for you and were you able to successfully unlock ?

no,unfortunately it couldn't be unlocked because cellunlock no longer have access to their server ,I had to have a contract and wait the 40 days that are the requirement so I can release it

I dont think anybody has now. nearly all the sites i checked unlocking tmobile does not seems to be available.

fragg3d said:
I was in the same boat as you. Went through T-Force on Twitter and seemed to have gotten a rep on the first go who understood the situation and submitted my IMEI number to the right place. Your IMEI number needs to be added to their "device distribution inventory system" and needs to be submitted to their highest level tech support, this allows the Device Unlock app think your phone came from T-mobile's inventory and will let the app unlock your phone.
There may be hope for everyone in the future, this one of the final responses I got from them:
"I am right there with you. It definitely makes things harder on both sides since the phone isn't technically bought from us, even though it is branded a T-Mobile phone and our system rejects any IMEI that didn't come from our inventory. None the less, we're all about giving you full access to what is yours. Teams are currently working on a process update that'll make things a lot more seamless, but in the meantime we've got this work around! I really appreciate you taking the time to reach out to us today!"
14 hours later I tried the Unlock Device app and requested the permanent unlock and was greeted with "Unlock Approved: Mobile Device is permanently unlocked"
Device is fully unlocked, tested with an AT&T SIM card and everything worked fine. After 2 reboots the Device Unlock app even disappeared from my phone. I'm so happy with how fast T-Mobile dealt with this. The more people that make a stink about this issue on social media hopefully T-Mobile will find a permanent fix for people buying a SIM locked at full price and have it easily unlocked under their standard procedure.
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Thanks, I will try that

Unlock Note 5 T-mobile variant

Hi guys, anyone know of a good method to unlock a locked T-mobile Note 5 that was bought from e-Bay? I've been using t-mobile for years, but I don't know if the 40 days of use method will work since I didn't buy my previous/current Note 5 (unlocked) from t-mobile. My new Note 5 is factory locked, and I don't think the unlock code method some third party sellers sell will work with it.
Any info?

It doesnt matter if you bought the device from Tmo or not you may have to get service for at least 40 days. and after that last payment with 40 days in mind the unlocker app will work....I went thru that with the Lg v10 when it first came out and i got it from swappa. But i dont know off hand if things have changed or not since then but third party unlockers couldnt do it then. Thats one reason i quit buying devices from tmo and having to mess with that app but after 40 days made the payment on the 42nd day and the app worked fine.....

KennyLG123 said:
It doesnt matter if you bought the device from Tmo or not you may have to get service for at least 40 days. and after that last payment with 40 days in mind the unlocker app will work....I went thru that with the Lg v10 when it first came out and i got it from swappa. But i dont know off hand if things have changed or not since then but third party unlockers couldnt do it then. Thats one reason i quit buying devices from tmo and having to mess with that app but after 40 days made the payment on the 42nd day and the app worked fine.....
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Thanks for the info. As far as I've read there used to be more options in the past:
-People would flash a MetroPCS Rom to their Note 5's in order to prompt to enter an unlocking code they would buy from a third party seller.
-People would unlock the phone through the T-mobile app regardless of where they bought the phone from, after a 40 day service under t-mobile, and have the phone fully paid if they bought it through t-mobile (used to be a whole year in the old old days). Also, some people reported being able to unlock after only 4 days of use under a t-mobile line, and requesting help from t-mobile. However IF the phone was stolen, or the previous owner had pending payments, the phone would get flagged by t-mobile, and other issues would appear to prevent you from unlocking, which is why it's risky to buy used phones off not so reputable sources like eBay.
- Some people or third party sellers would offer a server based unlock that was either free or paid by donation. I read that they needed root, but would use a "ping pong" type of temporary root that would not trip Knox, which sounds amazing, but I doubt people are still doing that since a lot of users ar moving on from the Note 5 by now.

thenetvines said:
Thanks for the info. As far as I've read there used to be more options in the past:
-People would flash a MetroPCS Rom to their Note 5's in order to prompt to enter an unlocking code they would buy from a third party seller.
-People would unlock the phone through the T-mobile app regardless of where they bought the phone from, after a 40 day service under t-mobile, and have the phone fully paid if they bought it through t-mobile (used to be a whole year in the old old days). Also, some people reported being able to unlock after only 4 days of use under a t-mobile line, and requesting help from t-mobile. However IF the phone was stolen, or the previous owner had pending payments, the phone would get flagged by t-mobile, and other issues would appear to prevent you from unlocking, which is why it's risky to buy used phones off not so reputable sources like eBay.
- Some people or third party sellers would offer a server based unlock that was either free or paid by donation. I read that they needed root, but would use a "ping pong" type of temporary root that would not trip Knox, which sounds amazing, but I doubt people are still doing that since a lot of users ar moving on from the Note 5 by now.
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I wasnt getting nowhere talking to tmo but went ahead and got the service with them just to unlock the device. But after that i started buying international devices, which was better since tmo is allowing bootloader lock and i prefer the exynos chips anyhow over snapdragon.

Hey, I was able to easily unlock my phone through T-mobile for free and really quick.
I bought a genuine T-mobile locked Note 5 from eBay, fearing it maybe a fake, since they still sell so many fake phones out there.
I tried the unlocking app on my SM-920T, and it said my device wasn't eligible. I called T-mobile, and a lady told me that she wouldn't know how to unlock my device past the unlocking app, so I asked her to transfer me to a tech guy, and she did.
The tech guy looked up my IMEI number, and realized it wasn't a stolen phone, or a used phone under someone's account left with a debt, so he said that was good so far, and he tried his first "unlock method" to no success... I don't know what that method was, but then he said he'd try a second method (probably server based), and he was successful. He told me to wait anywhere from 2 hours to 24 hours, and try the unlocking app.
I tried the unlocking app right away, and it worked. Overall, it took less than 5 minutes talking to T-mobile to unlock permanently.
I did this in Florida, US, with a refurbished phone that seems to be legit. I don't know how this method will vary under other circumstances.

thenetvines said:
Hey, I was able to easily unlock my phone through T-mobile for free and really quick.
I bought a genuine T-mobile locked Note 5 from eBay, fearing it maybe a fake, since they still sell so many fake phones out there.
I tried the unlocking app on my SM-920T, and it said my device wasn't eligible. I called T-mobile, and a lady told me that she wouldn't know how to unlock my device past the unlocking app, so I asked her to transfer me to a tech guy, and she did.
The tech guy looked up my IMEI number, and realized it wasn't a stolen phone, or a used phone under someone's account left with a debt, so he said that was good so far, and he tried his first "unlock method" to no success... I don't know what that method was, but then he said he'd try a second method (probably server based), and he was successful. He told me to wait anywhere from 2 hours to 24 hours, and try the unlocking app.
I tried the unlocking app right away, and it worked. Overall, it took less than 5 minutes talking to T-mobile to unlock permanently.
I did this in Florida, US, with a refurbished phone that seems to be legit. I don't know how this method will vary under other circumstances.
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Im glad you didnt go thru the crap most of us had to do with tmo unlock app...

KennyLG123 said:
Im glad you didnt go thru the crap most of us had to do with tmo unlock app...
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Hey man, just to let you know, it is even EASIER to unlock phones through T-mobile now, and for free!!! All you have to do is leave a message about it on T-Mobile's Facebook support, and leave them your IMEI.
IT DOESN'T MATTER IF YOU'RE NOT USING THE PHONE ON T-MOBILE
NO CONTRACT OR DAYS OF USE WITH THEM REQUIRED
THEY USUALLY RESPOND IN MINUTES
NO CHARGE WHATSOEVER
IF YOU ARE IN THE US, EVEN THE SIM CARD ON TMOBILE SHOULD BE FREE IF YOU NEED IT, JUST DON'T GO TO A SHADY SMALL T-MOBILE SHOP OWNED BY A THIRD PARTY, GO TO THE BIG STORES.