HELP!!! phone heats up ever under mild to moderate usage. why ? - LG Optimus L90

hello friends , i have a lg l90 (d410) that's barely one and a half month old . it's currently running on v10 d stock firmware and is rooted. I am finding it to heating under fairly mild to moderate usage.
Here's a brief overview of my usage patterns:
1. brightness at 30%
2. using single sim and data connection is on edge network throughout
3. have removed all google bloatware, currently have very few apps installed from the playstore & also greenify them post-usage
4. use a nillkin frosted shield hard case
Even after following all precautions, I can't help but find my phone's upper part & the area below the camera (at the back) to be heating up fairly fast, sayif i watch 4-6 mins of hd/full hd video on mx player at brightness "10" & sound "12" under H/W or S/W or say when I am using data-intensive apps & would suddenly have to attend a call in between, i would find the earpiece portion really warm. no matter how many apps i get rid of, thinking it would solve the issue, I always fail ! I use cooler master to determine apps that cause overheating & coolify to cool down but they don't seem to be of any help either!
Any idea about what could be causing this issue on my device? Should this be adjudged as a hardware fault & the unit be taken to the service center? I know this isn't fairly normal because ppl r hailing l90 for not warming up even during moderate gaming but mine even warms up while charging!
Any possible software-hack workarounds to get rid of this issue?

sujitmohanty2012 said:
hello friends , i have a lg l90 (d410) that's barely one and a half month old . it's currently running on v10 d stock firmware and is rooted. I am finding it to heating under fairly mild to moderate usage.
Here's a brief overview of my usage patterns:
1. brightness at 30%
2. using single sim and data connection is on edge network throughout
3. have removed all google bloatware, currently have very few apps installed from the playstore & also greenify them post-usage
4. use a nillkin frosted shield hard case
Even after following all precautions, I can't help but find my phone's upper part & the area below the camera (at the back) to be heating up fairly fast, sayif i watch 4-6 mins of hd/full hd video on mx player at brightness "10" & sound "12" under H/W or S/W or say when I am using data-intensive apps & would suddenly have to attend a call in between, i would find the earpiece portion really warm. no matter how many apps i get rid of, thinking it would solve the issue, I always fail ! I use cooler master to determine apps that cause overheating & coolify to cool down but they don't seem to be of any help either!
Any idea about what could be causing this issue on my device? Should this be adjudged as a hardware fault & the unit be taken to the service center? I know this isn't fairly normal because ppl r hailing l90 for not warming up even during moderate gaming.
Any possible software-hack workarounds to get rid of this issue?
Click to expand...
Click to collapse
Its probably hardware. I have an L90 whose screen flickers. A friend has L90 with poor speaker quality. Its not perfect.
Look at battery temperature using app. Under 37°C is good.
I wouldnt blame. Galaxy S4 goes upto 44°C

@fear2433 thanks for reaching out to me! ...I have seen my phone getting hot up to 47°c Celsius while playing angry birds go for some 2-3 mins. Watching a HD video for say, 5 mins takes the temperature to 41-43°c Celsius. It normally stays at 31-33.9°c. I really don't think this is normal!
Should I take it to the local service centre & request a PCB replacement?
Sent from my LG-D410 using XDA Free mobile app

sujitmohanty2012 said:
@fear2433 thanks for reaching out to me! ...I have seen my phone getting hot up to 47°c Celsius while playing angry birds go for some 2-3 mins. Watching a HD video for say, 5 mins takes the temperature to 41-43°c Celsius. It normally stays at 31-33.9°c. I really don't think this is normal!
Should I take it to the local service centre & request a PCB replacement?
Sent from my LG-D410 using XDA Free mobile app
Click to expand...
Click to collapse
Yes definetly.
But do not foget to uninstall custom recovery and Relock the bootloader, with KDZ method in the forum.
They will be happy to push the blame to you because you "rooted"

@fear2433- ya..sure!

fear2433 said:
Yes definetly.
But do not foget to uninstall custom recovery and Relock the bootloader, with KDZ method in the forum.
They will be happy to push the blame to you because you "rooted"
Click to expand...
Click to collapse
@fear2433 Could you please look here http://forum.xda-developers.com/lg-l90/help/sandisk-ultra-microsdhc-uhs-32gb-heats-t2948117 & tell me your point of view!

Related

[HELP]Screen gliching after display replacement

Recently I have changed the display of my XZ due to some touchscreen problem.after changing it everything was good when using for normal works like calling or browsing.
then I started to play games like Clash of clans or anything,the screen keeps gliching where the colours were more detailed.
then the problem started to be seen while seeing photos or videos.then when browsing anything detailed or colourful.The problem is increasing.
what is causing the problem?is there any problem in the connection of digitizer?because when I tried to take screenshot of glich,it was fine.
what can I do now?
I don't know if XDA is the place to search for such stupid problems,but I NEED HELP BADLY!
Jongla said:
Recently I have changed the display of my XZ due to some touchscreen problem.after changing it everything was good when using for normal works like calling or browsing.
then I started to play games like Clash of clans or anything,the screen keeps gliching where the colours were more detailed.
then the problem started to be seen while seeing photos or videos.then when browsing anything detailed or colourful.The problem is increasing.
what is causing the problem?is there any problem in the connection of digitizer?because when I tried to take screenshot of glich,it was fine.
what can I do now?
I don't know if XDA is the place to search for such stupid problems,but I NEED HELP BADLY!
Click to expand...
Click to collapse
Well, i think your screen is faulty. It has either been not of top notch quality like SOny and thus when there are more colours than it can produce, it flickers. It could also be due to an old screen on which water/any other liquid had been spilled. I think, wherever you got it replaced, you should go there and get it replaced again.
Good Luck.
Xda is a place to search for all your problems

overheat protection ?

ever since the weather is getting warm, I notice that every time I took my watch under the sun for some time, the watch would just shutdown. If I turn it on right after, it shutdown again. I have to put it under the shade for a while before turning it on ..
anybody else experience the same ?
ari197 said:
ever since the weather is getting warm, I notice that every time I took my watch under the sun for some time, the watch would just shutdown. If I turn it on right after, it shutdown again. I have to put it under the shade for a while before turning it on ..
anybody else experience the same ?
Click to expand...
Click to collapse
Happens to be all of a sudden too just being out in the sun for about 5 mins. :/ never happened last summer.
Same here.
Went to LA last summer with the watch but had no shutdown issue.
It now shut down right after I turn it on in room temperature environment now
hmm ... I also didn't have this problem last summer .. everything about my watch is standard .. no custom rom or kernel .. the only modification is my own watchface that I made with beatifulwatch app, but I had this problem when I'm using standard watchface
contacted LG support asking about this. they suggested me to return my watch for repair, so I've send it back. I'll keep you guys updated.
Did anyone figure out the issue?
Sent from my SM-G935T using XDA-Developers mobile app
Update: I used an app called System Info to track the battery temperature and low and behold the temperature sensor thinks that the watch is overheating even when the watch is cool to the touch.
For example it said the watch is 48.3 degrees Celsius which translates to 119 degrees Fahrenheit; mind you my a/c is blasting pure cold air!
The only fix appears to somehow disable the temperature sensor which will possibly cause the circuit board/motherboard to fry if the watch severely overheat or simply replace the board.
The big issue is finding a replacement board. I saw a video on YouTube in which a guy swapped in a LG Urbane board as a replacement.
Sent from my SM-G935T using XDA-Developers mobile app
so I received my unit back from repair .. unfortunately they don't tell me what's wrong with it .. what I can tell is that they replace the main body of my watch - I had some small usewear scratches on the bezel and now it's gone ...
I use it all day yesterday and all is fine, but it was not that hot yesterday also ..

screen goes black during gameplay & automatically phone goes switch off

This started a week ago while Playing PUBG. The screen went completely black but I could still hear what was going on. Recently it has been happening even during charging .
I decided to find the source and in doing so I found that whenever the temperature goes beyond 42°C , the screen goes dark. Sometimes to such an extent that I have to soft reboot to get it working. It usually becomes normal after the temperature drops to 41°C and below.
ad sinha said:
This started a week ago while Playing PUBG. The screen went completely black but I could still hear what was going on. Recently it has been happening even during charging .
I decided to find the source and in doing so I found that whenever the temperature goes beyond 42°C , the screen goes dark. Sometimes to such an extent that I have to soft reboot to get it working. It usually becomes normal after the temperature drops to 41°C and below.
Click to expand...
Click to collapse
Same problem bro! I wasnt able to fix this with any software settings! I delivered my device to a service center today! Lets hope for the best!
i also send my ph to the service center today
Do you have guarantee or with payment and need how many days?
MuratUlu said:
Do you have guarantee or with payment and need how many days?
Click to expand...
Click to collapse
The service center guys said that they will have to change the whole motherboard. The real cost is 26k in India, but they asked for 5k and that also when my phone was rooted so I think they requested a pretty generous amount.

Question Wqhd+ vs fhd+ ( huge performance issue ) (exynos)

As soon as i try to shift to wqhd+ with 120 hz , the performance of the phone decreases alot , i see stutters here and there . The phone remains extra warm while using , even the typing isnt as smooth.
But as soon as i switch to fhd+ , omg the phone is really fast again .. no stutters ,
Phone remains very light warm , typing super snooth .
Is there anyone facing the same issue ?
( reminds of my old s9plus with exynos where it was not able to handle wqhd resolution.)
My point is , why do they even offer wqhd when the chipset is weak to handle ?
Is there anyone facing the same thing ?
Fine here , been using wqhd 120hz since first time
iamcgs said:
Fine here , been using wqhd 120hz since first time
Click to expand...
Click to collapse
Exynos ?
What are your ambient temperatures outside ?
I found WQHD to be smoother. Phone seemed less hesitant (for lack of a better word) in day to day interaction. For example, when set to FHD+, there would be a small delay after unlocking, before the screen starting accepting a touch input. Nothing lagged, but there was this feeling that the CPU/GPU was scaling up an FHD interface onto a WQHD screen (Number of pixels remain the same on the screen, whatever resolution you pick). Once i changed to native WQHD resolution, everything seemed to be instantaneous. It may be consuming more battery, I'm not sure - but i don't see a worse battery life than what it was on FHD+.
During a CODM session I noticed that FHD+ gameplay was smoother than WQHD - so that's probably going to be my use case for FHD+ - Gaming. For everything else, I'll stick to WQHD for sometime and post my experience if I notice any downsides.
What i have noticed is , if you change the resolution from 1440 to 1080 .
The phones data in certain apps still shows that phone is rendering 515 ppi
A restart is must after changing resolution ..
Try to reduce to 1080p , do a reboot , and then use the phone and see if there is a difference ..
Will try today and see if the reboot idea makes a difference over the next 1-2 days
enigmaamit said:
Will try today and see if the reboot idea makes a difference over the next 1-2 days
Click to expand...
Click to collapse
Okay
do reply
aj7400 said:
Okay
do reply
Click to expand...
Click to collapse
So far, FHD+ seems to be easier on the battery. The touch delay has disappeared after a reboot, so thanks for that suggestion!
Charged nearly a day ago, and did regular usage including half an hour of CODM, WhatsApp, XDA, reddit etc mostly on wifi. Auto dark mode (sunset to sunrise)
With that kind of use case, I'm at 19+ hours since full charge, 4+ hours of screen on time and still have around half the battery left.
I can live with that.
enigmaamit said:
So far, FHD+ seems to be easier on the battery. The touch delay has disappeared after a reboot, so thanks for that suggestion!
Charged nearly a day ago, and did regular usage including half an hour of CODM, WhatsApp, XDA, reddit etc mostly on wifi. Auto dark mode (sunset to sunrise)
With that kind of use case, I'm at 19+ hours since full charge, 4+ hours of screen on time and still have around half the battery left.
I can live with that.
Click to expand...
Click to collapse
So thats the point .
Qhd is good , but its not easy on cpu/gpu as well as battery .
I am more concerned about the overall general performance , ( not gaming)
Hows the overall performance as of now ?
Like using whatsapp , insta ,facebook , typing , browsing , etc?
Better/smoother than qhd? Or similer ?
aj7400 said:
So thats the point .
Qhd is good , but its not easy on cpu/gpu as well as battery .
I am more concerned about the overall general performance , ( not gaming)
Hows the overall performance as of now ?
Like using whatsapp , insta ,facebook , typing , browsing , etc?
Better/smoother than qhd? Or similer ?
Click to expand...
Click to collapse
Honestly speaking, general performance seems no different between FHD and WQHD. I can't even tell which resolution I'm running unless I go to the resolution setting page.
enigmaamit said:
Honestly speaking, general performance seems no different between FHD and WQHD. I can't even tell which resolution I'm running unless I go to the resolution setting page.
Click to expand...
Click to collapse
Yes .. thats true .. its just after changing the setting . You realise that its different .
After like 5 mins of using i barely notice the change in resolution .
I dont know how you are able to achieve that type of battery ..
I might have tinkered with a lot of setting , installed galaxy labs and good lock too .
According to you should i get my phone restored ( software) once from the service centre ?
Or will the factory reset be enough ?
aj7400 said:
Yes .. thats true .. its just after changing the setting . You realise that its different .
After like 5 mins of using i barely notice the change in resolution .
I dont know how you are able to achieve that type of battery ..
I might have tinkered with a lot of setting , installed galaxy labs and good lock too .
According to you should i get my phone restored ( software) once from the service centre ?
Or will the factory reset be enough ?
Click to expand...
Click to collapse
I have good lock too, haven't used labs. I like to tinker with my phone as well. But I don't usually make changes outside what the OS allows (I've changed only user facing options, not dug into system disabling apps, or other such activity)
Service center will not do anything more than what you will do at home. If you think you may have messed up too many settings and can't recover from it, just do a factory restore and set up again. But for the first week or so, expect poor battery life as the OS settles down. Coming from a OnePlus, I actually quite like Samsung software. It has a polish that OnePlus lacks, being built purely for Speed. It's quite robust, just make small incremental changes to set up to your liking, battery life will settle down to a comfortable level.
My battery life was terrible when I got the phone a week ago, but has continued to get better with time.
enigmaamit said:
I have good lock too, haven't used labs. I like to tinker with my phone as well. But I don't usually make changes outside what the OS allows (I've changed only user facing options, not dug into system disabling apps, or other such activity)
Service center will not do anything more than what you will do at home. If you think you may have messed up too many settings and can't recover from it, just do a factory restore and set up again. But for the first week or so, expect poor battery life as the OS settles down. Coming from a OnePlus, I actually quite like Samsung software. It has a polish that OnePlus lacks, being built purely for Speed. It's quite robust, just make small incremental changes to set up to your liking, battery life will settle down to a comfortable level.
My battery life was terrible when I got the phone a week ago, but has continued to get better with time.
Click to expand...
Click to collapse
Do you think it could be an issue of bad os ?
Will the restore from service centre make any difference ?
aj7400 said:
Do you think it could be an issue of bad os ?
Will the restore from service centre make any difference ?
Click to expand...
Click to collapse
Honestly, I dont know. Only way to find out is to try. But once again, I don't think Service Centre people will do any special software flash that you cannot do with a factory reset at home. If I was you, i'd not give my phone to a stranger unless I couldn't manage or fix something myself first.
BTW, what is your major gripe with your phone? Battery life? SOT? Standby? Performance? What is bugging you so much?
enigmaamit said:
Honestly, I dont know. Only way to find out is to try. But once again, I don't think Service Centre people will do any special software flash that you cannot do with a factory reset at home. If I was you, i'd not give my phone to a stranger unless I couldn't manage or fix something myself first.
BTW, what is your major gripe with your phone? Battery life? SOT? Standby? Performance? What is bugging you so much?
Click to expand...
Click to collapse
Sot , battery . I could barely manage 5-6 hours sot without gaming .with Aod on fhd 120hz
Using the camera makes the phone heat up alot and after using camera it throttles and even scrolling feels a bit laggy .
Changing to wqhd and rebooting ,
The ui feels less smooth , the response time reduces , apps like snapchat and instagram start stuttering .
aj7400 said:
Sot , battery . I could barely manage 5-6 hours sot without gaming .with Aod on fhd 120hz
Using the camera makes the phone heat up alot and after using camera it throttles and even scrolling feels a bit laggy .
Changing to wqhd and rebooting ,
The ui feels less smooth , the response time reduces , apps like snapchat and instagram start stuttering .
Click to expand...
Click to collapse
That doesn't sound alright. Have you done a lot (i mean a LOT) of tinkering with the OS? If so, something might have gone off the rails and causing problems. Impossible for me to say. But the phone is buttery smooth... I don't think you should accept any lagginess. Most of the heating issues are also gone after the April update, so I'm not sure what has your device spooked. Which country are you from? Can you get an easy replacement or are you stuck with your device like in India? I'm not saying your device is faulty, but if its bugging you and you can get a free replacement without losing money, get it swapped with a new one.
If that's not possible, the easiest way out will be a factory reset at home.
I'd say go for it, wipe and set it up afresh.
enigmaamit said:
That doesn't sound alright. Have you done a lot (i mean a LOT) of tinkering with the OS? If so, something might have gone off the rails and causing problems. Impossible for me to say. But the phone is buttery smooth... I don't think you should accept any lagginess. Most of the heating issues are also gone after the April update, so I'm not sure what has your device spooked. Which country are you from? Can you get an easy replacement or are you stuck with your device like in India? I'm not saying your device is faulty, but if its bugging you and you can get a free replacement without losing money, get it swapped with a new one.
If that's not possible, the easiest way out will be a factory reset at home.
I'd say go for it, wipe and set it up afresh.
Click to expand...
Click to collapse
Unfortunately i am from india bro .
Bought offline ,
No replacement/return
I know if i submit in the service centre they are gonna destroy my phone ( may be sratches / mishandling or they could open the phone and destroy the waterproofing)
What i am planning is go to service centre and get the phone flashed again . ( i am least sure that it could be a bad os install on my phone )
A factory reset is what i can try at the moment .
aj7400 said:
Unfortunately i am from india bro .
Bought offline ,
No replacement/return
I know if i submit in the service centre they are gonna destroy my phone ( may be sratches / mishandling or they could open the phone and destroy the waterproofing)
What i am planning is go to service centre and get the phone flashed again . ( i am least sure that it could be a bad os install on my phone )
A factory reset is what i can try at the moment .
Click to expand...
Click to collapse
Best of luck! Do keep me posted. I really hope you get this sorted out.
This is a very expensive heartache otherwise! I can imagine what you must be going through. Spend the Sunday setting up a freshly reset phone. If you start now, you should be done by night. Damn thing has soooooo many settings to navigate.
enigmaamit said:
Best of luck! Do keep me posted. I really hope you get this sorted out.
This is a very expensive heartache otherwise! I can imagine what you must be going through. Spend the Sunday setting up a freshly reset phone. If you start now, you should be done by night. Damn thing has soooooo many settings to navigate.
Click to expand...
Click to collapse
While setting up , did u install the samsung apps?
Are u signed in to samsung account?
Yes for both.
But I made sure to uncheck the Samsung Customisation Service during setup. I only ticked the boxes that were compulsory for allowing the setup to proceed.

Question 5a with 5g overheating issue!

My 2 day old, 5a with 5g just overheated. I have no case on it and it wasn't charging at the time. I was in a FBM video call and at about the 30 minute mark, I got the overheating warning. A few minutes later, the phone froze for about 60 seconds and then resumed. The phone was very hot to the touch! Ironically it was propped up against a laptop screen that was in hibernation mode and there is a table fan approximately 8 inches from the device blowing directly at it.
I reported it to Google Support and 1st level was very understanding. 2nd level told me to try some tips that he would send me because I was probably just overusing it. I told him I was using it exactly the same way I used my 2xl, but that didn't seem to make a difference.
I'll keep this updated as I continue to use my new "hot" phone.
Interesting. There's a known issue with recording 4K video, but this is the first time I've heard of an issue just streaming video.
Keep us updated for sure.
I have not tried the video recording at 4K...but I have been streaming YouTube videos and no overheating for me. YMMV
I have experienced the overheating issue while using video recording at 60 fps 4k. The phone didn't seem warm at all though so here's hoping it's just a software fix Google can implement.
If anyone can reliably reproduce the error, would you want to run some testing to see if the option for "Store videos efficiently
Use H.265/HEVC format" makes it better or worse?
I only had a heat issue when I first started my 5a, and it was installing all my apps in the background. Building the cache is notorious for its CPU use, so I can't say I'm surprised by overheating then. I've done a couple 5 minute 4k 60 videos without overheating since then.
I noticed the same thing today on my new Pixel 5a. Wasn't doing anything other than participating in a Whatsapp video call and browsing text messages.
I do have a Spigen case but the ambient temperature was low 70's inside.
This could be concerning...
luciferin said:
If anyone can reliably reproduce the error, would you want to run some testing to see if the option for "Store videos efficiently
Use H.265/HEVC format" makes it better or worse?
I only had a heat issue when I first started my 5a, and it was installing all my apps in the background. Building the cache is notorious for its CPU use, so I can't say I'm surprised by overheating then. I've done a couple 5 minute 4k 60 videos without overheating since then.
Click to expand...
Click to collapse
I had a similar heat issue when setting up my phone the first time as well. It was when I was just going through the setup, and transferring everything from old phone to the new one. I, unlike you, have never experienced the heat build up, that occured with this phone, on any other phone in my many years of flashing ROMs and setting up phones (unless I was flashing it multiple times due to issues). So, this post does leave me a bit concerned....
I hope once I get my case that this doesn't start occurring for me.
I have experienced the video camera causing the over heating. It appears that any app using built in video recorder will produce the heat. Google camera, Duo, … Zoom. I did a little searching before checking here on xda.
Google admits that the issue is with the 60 bpf 4k recording that is the cause. And of course they do not have a fix available at this time.
I was hoping to find a way to lower the setting to 30 bpf but I cannot locate a way to change the setting. Can anyone help with that please? Or is it possible to install a different camera from the play store with custom video settings, and set that as default for all video?
Edit: I use the system wide dark mode, so I didn't see the camera drop down arrow which opens the settings popup. Open the camera, select video mode, touch the drop down arrow at the very top center of screen. The default setting for Frames/Sec is Auto. The other 2 options are 30 bfs and 60 bfs. Select 30 bfs. Touch outside the popup to dismiss.
I left the resolution at Full HD which is the default. Most users report the issue is while using 60 bfs at 4k.
My wife, who is traveling in another section of the country, also reports over heating. She was not actively using any app when the heating issue occurred. After rebooting the device she saw that the WebEx Meet app was attempting to connect in the background. A persistent silent notification was displayed in the notification tray. This app was one of many that she had transferred from her old device to her 5a during the initial setup process. I told her to uninstall that app. Then review all apps and remove any not needed. Probably should do the same as I have not looked at which of them may also be outdated and needlessly using system resources.
Grr, time for an update. I've had the overheat warnings every few days, but no noticeable effects from it. Until today!
I was in a long video call, maybe an hour or so and got the warning. Shortly after that, the phone shutdown. It was not charging at the time, battery was at 51%
I contacted support and they listened to my complaint and asked all the same questions as last time... except for the new question to confirm that I bought it from the US Google Store (I did of course, but not sure why they would ask that). They said a specialist will contact me via email within 2 days.
Having this issue as well. Shut down the phone for 10m and still got the issue when I powered on.
Crazy
I had a 5a for about 2 wks. I was in Facebook video chat for about 15min when overheated and dropped internet connection. I was holding phone in hand parked in car 80 degree day. I had one day left to return it, so I rma'd it. No way to report hardware problem as reason for return. Charged me $35 restocking fee. I loved the phone, but they need to solve this. If they fix it, I may buy again.
The phone overheating at all is unacceptable. I've never even personally seen/felt a phone "overheat". That's crazy.
Obviously some kind of defect that google will ignore for 1 year as per protocol.
I've only had my 5a 3 days so far but mine has yet to overheat. And I'm a heavy user. Now my OnePlus n10 after the android 11 update would overheat multiple times a day, sometimes when just sending a text. When it was on Android 10 it never overheated.
Im starting to have those issues too. I cant record for more than 1 minute sometimes
Was this solved in the new update? I havent updated due to root, so just wondering.
Thanks
Deadmau-five said:
Was this solved in the new update? I havent updated due to root, so just wondering.
Thanks
Click to expand...
Click to collapse
No, I still can't record for over about 30 seconds to a minute
Unfortunately no... I'm still getting the overheating after the update.
This happened to me initially, like one user mentioned, when I got the phone and it was building the cache. More recently this happened to me while on a Caribbean vacation to Anguilla; was using the phone for pictures outside. It never got hot enough for a general overheat error, just always warning me that the camera was too hot and flash was disabled, or at one point camera was too hot when I was taking video and said the video could be unstable. I was filming in 1080/60. Switched to 1080/30 and it was ok. I have a Spigen Tough Armor case, so I wasn't surprised at that.
UPDATE: The phone finally died. I had been receiving the overheating issue about once a week since the beginning. Google support didn't care. Now, while I'm travelling in a foreign country, the phone died.
I called support and they said as a 1 time deal, they will replace it free of charge. However they only ship to the US and I have to send back this one in 14 days. That is an issue because mail from here takes months sometimes to reach the states. I"m not due back in the states until this summer.
WORST part: the password safe app that I use on my phone unlocks with my fingerprint. Never requires the actual password, so SHAME ON ME, I forgot that password. I have the password app on my laptop and it has current info, but I can't access it because I don't remember the actual password. :-(
PSA: use your actual password from time to time to ensure you don't forget key passwords!

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