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Hello folks,
I'm facing this "please insert a disk" issue when connecting my Note to computer via USB Debugging mode / Mass Storage Mode.
I'll let screenshots in the attachment explain itself. #1 shows the screenshot of devices menu when the phone is plugged into the computer in DEBUG mode; #2 shows the screen after I've clicked "connect USB storage" from the drop-down list of the phone; #3 shows what happens when I try to open one of the two "removable disks".
MTP mode works fine, as well as Kies connection. As I finally started exploring the potential of Android platform, I realized that MTP and Kies connection are the most useless connection options for me, and I'd rather leave it in debug mode all day. So has anybody experienced this issue, or had any suggestion on the solution?
As always, many thanks in advance, and many thanks button clicks afterward!
p.s.,
Desktop OS: Win7 Pro X64 SP1
Note: 2.3.6 Stock LB1 Open Germany Firmware, CF rooted LB1 kernel.
Also, I should have all the latest official device driver from Samsung, as I have the latest version of Kies installed (and I discovered a driver folder under Kies' installed location). I'm not so sure about adb driver, but I was able to find the Note to be listed under devices by typing "adb devices". So.. I don't know where could've gone wrong.
Help anyone?
This really sounds weird... I was facing problems of the Galaxy Note not being detected on several Windows7 32/64-Bit SP1 computers as well but this was gone after I installed SAMSUNG_USB_Driver_for_Mobile_Phones.
You are right - from all that i know all required drivers should be available when KIES is installed on your system. Whatis even more strange is that your device seems to be detected as two partitions are available and are displayed in Explorer...
So I would test the following:
- check if your device manager lists any unknown devices
- Uninstall KIES and try to find the SAMSUNG_USB_Driver_for_Mobile_Phones and install those
- check all available USB ports and see if this solves the problem
- try another USB cable
- make sure your (external) SD card is formatted with a Windows compatible file-system e.g. FAT32
Hope this is helpful and helps solving your problem.
Thanks for your reply!
My device manager basically listed all the drivers/devices associated with the phone:
My Device manager shows devices:
Samsung Android Composite ADB interface
Android UMS Composite USB device (x2)
SAMSUNG Android USB Modem
USB Mass Storage Device
USB Mass Storage Device (Android)
I've attached the screenshot when all the drivers being installed when the phone is firstly connected to the computer. Also in the device manager, everything shows "this device is working properly"
I then decided to test with another Note of my friend's (On the same computer). Her Note has no SD card in it, and is completely stock ROM non-rooted LA4 Open Germany firmware. The same thing happened.
One thing worth mentioning: Yesterday, this worked only for once. When I initially encountered this issue, I restarted my computer, and boom, my phone was connected in Debugging mode! However, once disconnected, and I tried to connect it to the computer again, this issue came back. And afterward, no matter how I restart my computer, the phone won't get connected.
I also tried all USB port (USB 2.0 and 3.0), three different cables (2 of them are Samsung OEMs) and failed to address the issue.
I'm nearly exhausted but I will never give up, as this is my only computer and my only phone (haha), and without solving this issue, I'm never gonna be able to view the phone as a USB storage and easily transfer the file from my computer to the phone.
I'm going to try the last thing that I haven't done from the list you posted:
- Uninstall KIES and try to find the SAMSUNG_USB_Driver_for_Mobile_Phones and install those
I believe that I can keep the driver folder in the Kies' folder, as I believe those are the newest Samsung driver, given that the Kies was the latest release version.
So far, I can only conclude that this issue is not related to specific phone but the Windows 7.
And thank you for your help btotaku!
If anyone has any insight into this issue, please help me. Thumbs up for you!
BTW, I was able to extract both SAMSUNG_USB_Driver_for_Mobile_Phones.exe from under Kies' installation path under Program Files x86 folder, and an uncompressed folder of all kinds of drivers for Samsung device, called "USB Drivers".
And looks like I was wrong. The newest version of SAMSUNG_USB_Driver_for_Mobile_Phones I had was 1.4.8. While the driver that came with the newest Kies was 1.4.103
I'll post back soon
Reinstal Windows on your PC bro.
Problem fixed.
is that your internal memory or the sd card?
Same thing happens either with SD card in the phone or not
avetny said:
Reinstal Windows on your PC bro.
Problem fixed.
Click to expand...
Click to collapse
That's the last thing I would do
I have this strange problem:
when I connect my Samsung Galaxy S Advance to my PC, the phone is recognized and I can start downloading my pictures, but, after a while, the download is interrupted and phone is not recognized any more...
Symptoms:
- Phone detected at first time is not detected any more after a while.
- After detection failure, if I try to browse my phone content, either in phone or SD card memory, Windows Explorer freezes.
Tried solutions:
- I've tried disabling and enabling all Developer Options on my phone, but the problem persists.
- Also, I've noticed that, while my phone is connected and recognized by Windows, the command
Code:
adb devices
returns an empty list of devices.
These are my system characteristics:
Phone specs
- Model code: GT-I9070
- Android Version: 4.1.2 (Jelly Bean)
- Baseband: I9070XXLQE (Germany)
- Kernel: 3.0.31-1122398 [email protected] #2 SMP PREEMPT Tue Apr 9 14:55:54 KST 2013
- Version build: JZO54K.I9070XXLQE
- Root: NO
- SD Card: 8GB working and recognized
PC specs
- OS: Windows 7 64-bit
- Installed Software: Samsung Kies, SDK
What can I do?
Thank you very much!
Try reinstall the Kies driver...
Sent from my GT-I9070 using xda premium
i'm not an expert but i would try disabling samsung kies, reinstalling samsung drivers, then plugging cable in different usb port, also could be faulty cable, dirty connectors @ phone, firewall... :fingers-crossed:
edit: razvan wrote @ same time
I have the same problem, the connection is lost when you turn off the screen.
Now I can't even connect the phone to the PC, it is not recognized...
See this thread...
Help please.
If you have wi-fi use samba filesharing.
The problem is with your usb cable-usb port-windows
Control panel -device manager -print screen with universal serial bus controllers
Tarola said:
If you have wi-fi use samba filesharing.
The problem is with your usb cable-usb port-windows
Control panel -device manager -print screen with universal serial bus controllers
Click to expand...
Click to collapse
Unfortunately I don't have Wi-Fi.
Yes, the problem must be with my USB cable, port or Windows.
I attach the screen-shots of the device manager.
ZioAlfredo said:
Unfortunately I don't have Wi-Fi.
Yes, the problem must be with my USB cable, port or Windows.
I attach the screen-shots of the device manager.
Click to expand...
Click to collapse
Tried to turn on usb debugging?
And on some other PC? Is it the same?
shut_down said:
Tried to turn on usb debugging?
And on some other PC? Is it the same?
Click to expand...
Click to collapse
Yes, I've tried to turn on USB debugging but this PC doesn't even recognize the device... I've tried to install drivers from the device manager, without success.
On other PCs I have no problems.
ZioAlfredo said:
Yes, I've tried to turn on USB debugging but this PC doesn't even recognize the device... I've tried to install drivers from the device manager, without success.
On other PCs I have no problems.
Click to expand...
Click to collapse
Then some PC problem. If you have time and nerves - reinstall Windows on that PC. But first try other USB port or something. Rescan with antivirus...
shut_down said:
Them some PC problem. If you have time and nerves - reinstall Windows on that PC. But first try other USB port or something. Rescan with antivirus...
Click to expand...
Click to collapse
Unfortunately, reinstalling Windows on this PC is not an option.
I've tried to change USB port and the automatic driver installation gave the attached result: a partial error... still no recognition as MTP USB device
I cannot see the phone content in Windows Explorer... I don't know what I can do with the successfully installed device "SAMSUNG Android ADB Interface"...
I attach some more screen-shots of the connected and partially recognized Android device properties...
It seems that the modem function of the phone has been recognized by Windows, but I just need the USB storage feature!
ZioAlfredo said:
I attach some more screen-shots of the connected and partially recognized Android device properties...
It seems that the modem function of the phone has been recognized by Windows, but I just need the USB storage feature!
Click to expand...
Click to collapse
I see there is adb driver. Try with this: http://forum.xda-developers.com/showthread.php?t=2105707
shut_down said:
I see there is adb driver. Try with this: http://forum.xda-developers.com/showthread.php?t=2105707
Click to expand...
Click to collapse
Thank you, it worked for few seconds, then it did not find the device any more...
Thank You for your reply in that other topic. Now to this matter.
1. What option did you choose under lock screen? Swipe or None?
2. Even I have faced the problem and the solution i found was simple. This happens when our phone goes into deep sleep and to bring the files back you just need to unlock the phone. Just press the unlock or homescreen button and windows will start recognising the phone again.
Parameswaran Iyer said:
Thank You for your reply in that other topic. Now to this matter.
1. What option did you choose under lock screen? Swipe or None?
2. Even I have faced the problem and the solution i found was simple. This happens when our phone goes into deep sleep and to bring the files back you just need to unlock the phone. Just press the unlock or homescreen button and windows will start recognising the phone again.
Click to expand...
Click to collapse
Hi,
1. None.
2. The screen is always on, Windows loses the connection without apparent reason in the first minute or so of connection. Now is even worse, I've just connected the device and I can't explore the phone folders because Windows just stopped recognizing the phone...
This is what I see in Windows Explorer after connecting the phone: Windows seems to lose connection to it, failing to find files and folders...
unmount your card and try again
Tarola said:
unmount your card and try again
Click to expand...
Click to collapse
This is good and works for re-establishing the connection when it is lost.
I'll tell you if this is the final solution or if the problem keeps showing up after a while.
ZioAlfredo said:
This is good and works for re-establishing the connection when it is lost.
I'll tell you if this is the final solution or if the problem keeps showing up after a while.
Click to expand...
Click to collapse
Did you scan your pc for a virus? If it works on other PC, then obviously it is a problem with the one you use.
Sent from my GT-I9070 using Tapatalk
Hi everybody,
I have a 64-bit PC with Windows 7 Ultimate Service Pack 1 and a Samsung Galaxy S Advance GT-I9070 with Android 4.1.2.
I can't install a driver in order to make Windows recognize correctly the phone when I connect it via USB cable.
I've installed and uninstalled Samsung Kies many times with no results. I've also tried some Samsung driver from Windows Update with no success...
When I connect the phone, it is recognized as a MTP Device and the driver installation starts, but always ends with an error, as shown in the attached screen-shot image.
What can I do?
Thank you very very much.
Note: in another PC with WinXP I have no problems.
Firstly make sure phone can run MTP (make sure if you delete MTP releated stuff in system you won't able connect it. Re-flash with Odin) Now if you don't have problem with phone then uninstall drivers & KIES from Windows. Don't just do a uninstall clear temp files, dll files, registry entries (you can use CCleaner) then install THIS DRIVERS.
explanation
King ov Hell said:
Firstly make sure phone can run MTP (make sure if you delete MTP releated stuff in system you won't able connect it. Re-flash with Odin) Now if you don't have problem with phone then uninstall drivers & KIES from Windows. Don't just do a uninstall clear temp files, dll files, registry entries (you can use CCleaner) then install THIS DRIVERS.
Click to expand...
Click to collapse
Hello, thank you for your answer.
How can I make sure my phone can run MTP?
For the complete uninstall, is it enough to run CCleaner, uninstall Kies and then perform the Registry Cleaner in CCleaner?
Thank you
ZioAlfredo said:
Hello, thank you for your answer.
How can I make sure my phone can run MTP?
For the complete uninstall, is it enough to run CCleaner, uninstall Kies and then perform the Registry Cleaner in CCleaner?
Thank you
Click to expand...
Click to collapse
Did you root phone ? or installed a ROM or you just using it stock ?
I noticed something too; if you any have PIN or Password you have to unlock phone otherwise MTP not works. Unlock it and try too.
CCleaner will *probably* be enough but if you want to make sure go to regedit.exe and go to;
Code:
HKEY_CURRENT_USER/Software/
Then delete KIES & USB Driver stuff (don't delete system USB configs & drivers just Samsung's softwares )
EDIT: In start menu click to RUN (or whatever I don't now it's name in English, you're entering a text) Then write
Code:
%AppData%
Then delete KIES & Samsung folders and files.
I've just Updated the phone firmware from Android 2.3.6 to 4.1.2 with Samsung Kies on my WinXP PC.
I've deleted all Samsung Kies registry entries.
Now I'm going to install the driver you suggested...
Let me see results...
King ov Hell said:
Let me see results...
Click to expand...
Click to collapse
Failure... The same as always
ZioAlfredo said:
Failure... The same as always
Click to expand...
Click to collapse
...
I've also installed Windows MTP Porting Kit, but it still fails...
Any idea?..
I think it is the configuration of this PC, because in another brand new PC with Windows 7 I've installed Kies and it all went right.
ZioAlfredo said:
I've also installed Windows MTP Porting Kit, but it still fails...
Any idea?..
I think it is the configuration of this PC, because in another brand new PC with Windows 7 I've installed Kies and it all went right.
Click to expand...
Click to collapse
Have you tried to reboot phone? I lost mtp after charging phone over wall charger. Everytime I need to reboot after charging to get it connected to pc.
Sent from my GT-I9070 using Tapatalk
This may be a bit silly but is important to ask.
Was your PC connected connected to the internet while installing the drivers??
Did you unplug your phone while the drivers were being installed??
anantttt said:
This may be a bit silly but is important to ask.
Was your PC connected connected to the internet while installing the drivers??
Did you unplug your phone while the drivers were being installed??
Click to expand...
Click to collapse
Yes to all.
shut_down said:
Have you tried to reboot phone? I lost mtp after charging phone over wall charger. Everytime I need to reboot after charging to get it connected to pc.
Sent from my GT-I9070 using Tapatalk
Click to expand...
Click to collapse
I've just tried to reboot the phone before connecting it to the PC, but I get the same error (see attachments).
Last year I managed to connect the phone to this PC, but, in any case the connection got interrupted after a while (see this thread).
I don't know what to do...
I had the same problem when i formatted my PC 2 days ago. I did some trial and error and it worked.
1. Dont use any USB Hub if you are using.
2. Remove the Pattern lock or any password security etc. Go to lock screen and select 'None'. (I dont know why but windows doesn't recognise if the device is locked)
3. Have Kies installed. Even new version worked for me. I used 2.5.13043_14
4.Connect your device with the USB cable (Should have MTP option selected which is by default)
5. Windows automatically recognises now and installs the necessary files.
P.S:- Remove the security pattern, etc. It really works.
If worked then pls reply.
Hello,
I've disable any screen lock on my phone and I've connected the USB cable to another USB port (a 3.0 USB port) and Windows magically recognized correctly the device! (no Kies installed, only drivers)
Anyway, after some minutes of usage (cut-paste of files). Windows stopped recognizing the device...
If I disconnect the phone and then connect it back, Windows still recognizes it, but I have few minutes until the device stops being recognized and no file on it can be read...
See attached pictures
ZioAlfredo said:
Hello,
I've disable any screen lock on my phone and I've connected the USB cable to another USB port (a 3.0 USB port) and Windows magically recognized correctly the device! (no Kies installed, only drivers)
Anyway, after some minutes of usage (cut-paste of files). Windows stopped recognizing the device...
If I disconnect the phone and then connect it back, Windows still recognizes it, but I have few minutes until the device stops being recognized and no file on it can be read...
See attached pictures
Click to expand...
Click to collapse
Did you download newest version of drivers? I see in your screenshot it says 2012, on mine it is 2014.
Did you set Windows to gather drivers automaticaly from the internet?
shut_down said:
Did you download newest version of drivers? I see in your screenshot it says 2012, on mine it is 2014.
Did you set Windows to gather drivers automaticaly from the internet?
Click to expand...
Click to collapse
This is how my PC recognizes my phone. The driver seems to be old, but I've configured Windows for downloading drivers automatically and that is all it can do.
Today, th PC did not recognized the phone at once. Then I unmounted and mounted back the MicroSD card and the PC recognized it.
But, after few seconds of folder browsing, the PC lost the connection. I'm thinking that the problem is the SD card.
Solved!
Solved!
It was the USB cable.
I replaced it with an original one and now it works.
Thank you everybody for your effort!
Hi all,
First a quick info:
The Problem -- Nexus 6 internal storage doesn't show up when connecting to my main desktop computer.
I have had my Nexus 6 for almost a year now and since the beginning I couldn't make my main computer to recognize the phone's internal storage.
Whenever I connected the phone to another computer, the driver installed just fine and I was able to access the internal storage.
I previously had a first gen moto g and I thought the problem was because the moto g drivers were causing some mess with the Nexus so I uninstalled the old drivers and plugged my nexus so windows automatically downloaded what is shown as "Google Nexus ADB Interface" under Android device in Device manager.
I also have installed Android SDK tools in my PC since I had the Moto g and I cant remember how many times I have updated it. The Google driver is shown as installed.
The device is unlocked but not rooted.
Here comes the weird part... If I have USB debugging enabled then I can see the camera files in my PC when I choose PTP in USB configuration. However.. if I disable USB debugging then I can't even see the pictures.
I have tried selecting PTP and changing back to MTP as suggested in some threads with no luck.
I also tried turning the device off and then boot into fastboot, then plug the phone into the computer as this worked in some other computer.
This is driving me crazy, I know this is a computer related problem but I don't know what else to try.
Could you help me please?
Thanks
adrek09 said:
The Problem -- Nexus 6 internal storage doesn't show up when connecting to my main desktop computer.
Whenever I connected the phone to another computer, the driver installed just fine and I was able to access the internal storage.
Click to expand...
Click to collapse
www.wugfresh.com
Install the Nexus Root Toolkit on your PC.
In a sub directory of that kit you will find several usb drivers. Do some trial and error with those drivers.
NLBeev said:
www.wugfresh.com
Install the Nexus Root Toolkit on your PC.
In a sub directory of that kit you will find several usb drivers. Do some trial and error with those drivers.
Click to expand...
Click to collapse
Hi, thanks for the reply,
I forgot to tell that I tried that one too.
I followed the driver installation guide step by step with no luck.
Tried the recommended solution at step 3 of the guide and since it didnt work then I tried the manual installation with a couple "Bluetooth Peripheral Device" devices that are shown under Other Devices in Device manager
adrek09 said:
Hi, thanks for the reply,
I forgot to tell that I tried that one too.
I followed the driver installation guide step by step with no luck.
Click to expand...
Click to collapse
Because it works on a different PC. I assumed a driver issue.
My Suggestion is to install the driver manually.
Open the device manager.
After connecting you must see a change in the device manager. If not change USB-port and/or cable. And change on the Nexus 6 the charging
mode to data mode.
When still no 'internal storage' back to device manager and update the driver by right clicking. Try automatic and search on my computer - navigate to the drivers in NRT.
--- SOLVED see first post second page! ---
Hello XDA,
I am only able to read data on the phone when connected via USB on windows. On the phone itself I can change whatever I want ( Via ES-explorer for example) But in windows file explorer I can't. It will not tell me that I do not have proper writing rights, but instead just decides to freeze for 10 minutes everytime I try to make a file change, to eventually give me a beautiful
"windows explorer is not responding" pop-up
What I have tried :
-Rebooting,
-Reinstalling USB drivers,
-Switching USB debugging on and off,
-Reinstalling root,
-Installing the newest Oxygen OS update from February,
-used different cables (also an old micro USB with adapter) And nothing works.
This sucks because I was just trying to change my photography workflow from being Desktop based to being Android based..
Any suggestions ?
Greetings,
Thijs
www.instagram.com/thi_js
Edits: Clarify issue
i have the same problem be great to find a solution
Did you maybe noticed when this problem occurs to you? I know that one months ago it just did work. Should I reinstall Windows completely?
I've been talking to a few people and it's happening to them to on Windows 10 I think it's just a bug from a recent update try a roll back
lorfo123 said:
I've been talking to a few people and it's happening to them to on Windows 10 I think it's just a bug from a recent update try a roll back
Click to expand...
Click to collapse
How should one file a bug-report for windows 10 then, this can't be something that shouldn't keep unnoticed by them.
Did rolling back fix something for you, and how did you do so?
I've checked another Windows 10 computer which hasn't been updated and it recognises my one plus 3T so if you Google / YouTube windows 10 roll back it should work
Hmm this does suck. This means I cant be up to date on windows for now. Anybody have different suggestions?
1asbak1 said:
Hmm this does suck. This means I cant be up to date on windows for now. Anybody have different suggestions?
Click to expand...
Click to collapse
The only other thing I could suggest is using a virtual machine to run win 7
Did you try back usb ports?. My pc with windows 10 fails with the front ports.
Solution
Backup all the data in your internal memory and try the 'format data' option from twrp to wipe your internal storage. It could solve your problem, as it did in my case.
New solution, just done works!
Plug in your phone and on the computer go to device manager (have phone in MTP mode)
you'll find the phone as a unknowen device
right click on this select "update driver software..."
a window will pop up select "browse my computer for driver softaware"
then on the next bit select "let me pick from a list of device drivers on my comupter"
then you will have a box with "MTP Device" and "MTP USB device"
select "MTP USB device" hit next and it should work 100%
ayush2901 said:
Backup all the data in your internal memory and try the 'format data' option from twrp to wipe your internal storage. It could solve your problem, as it did in my case.
Click to expand...
Click to collapse
Which version of TWRP are you running? The thing is that If I afterward can't restore the data via USB haha, then the whole point of backing it up seems invalid
lorfo123 said:
New solution, just done works!
Plug in your phone and on the computer go to device manager (have phone in MTP mode)
you'll find the phone as a unknowen device
right click on this select "update driver software..."
a window will pop up select "browse my computer for driver softaware"
then on the next bit select "let me pick from a list of device drivers on my comupter"
then you will have a box with "MTP Device" and "MTP USB device"
select "MTP USB device" hit next and it should work 100%
Click to expand...
Click to collapse
This actually worked. Wauw.
Had to reboot a view times in order to get it in effect, nonetheless, THANKS let the creativity start again
Really,My A** is burnt while my phone showing messages to update,,, Fiunally donw..Thanks a lot...!!
super it works
This solution did not work for me. I am using W7 and OOS 5.0.3 rooted. Tried updating MTP drivers in W7, the phone shows up but no data shows in the drive. Still looking for a solution. Can someone please post W7 drivers that work for them? Thank you.
picollo7 said:
This solution did not work for me. I am using W7 and OOS 5.0.3 rooted. Tried updating MTP drivers in W7, the phone shows up but no data shows in the drive. Still looking for a solution. Can someone please post W7 drivers that work for them? Thank you.
Click to expand...
Click to collapse
When you connect the phone to pc do you get a notification on your phone with the USB options?
DirkGently said:
When you connect the phone to pc do you get a notification on your phone with the USB options?
Click to expand...
Click to collapse
yes I can select charge, mtp, ptp, or midi
in device manager sometimes the phone shows up with error 10, device cannot start
tried many different driver versions in updating driver
picollo7 said:
yes I can select charge, mtp, ptp, or midi
in device manager sometimes the phone shows up with error 10, device cannot start
tried many different driver versions in updating driver
Click to expand...
Click to collapse
I doubt there's much we can suggest that you haven't already tried. Try another cable/USB Port/uninstall device from Device Manager and let Windows find the driver. Hell, you probably did all that already.
DirkGently said:
I doubt there's much we can suggest that you haven't already tried. Try another cable/USB Port/uninstall device from Device Manager and let Windows find the driver. Hell, you probably did all that already.
Click to expand...
Click to collapse
Haha, yeah. Does anyone have links to the drivers that work for them?