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[Q] Cannot activate Moto X

How can I get my phone activated? I ordered the 32gb Moto X on Friday, Aug. 23, 2013. Had to go to at&t store a get the card. Got the Navy Blue back and Black front. With black accents. I also order an extra skip, earphones, clear snap case, and car charger. The phone status said it will get here by Sept. 4, 2013. Got to shipping emails yesterday about accessories. But today, FedEx brings accessories and phone. Could not activate. Then I went to at&t store. The At&t guy could not activate. He calls at&t support and they could not do any thing. Told me they would open a case, sent me a text that is should be resolved by Sept. 9th 2013. I'm thinking that I have a 14 day window to return the phone. Call Motorola, after being switch around from one dept to another, they get someone in activation. After about 40 minutes on the phone, she talks to her supervisor, still could not activate. Told me she would see what she could do and call me tomorrow. This is strange. They could not locate my IMEI or Serial number in their system. The phone even has my "Power On" name I picked out. Any one else have this problem? BTW, the at&t people here are now thrilled working with these moto x phones.

lskeys said:
How can I get my phone activated? I ordered the 32gb Moto X on Friday, Aug. 23, 2013. Had to go to at&t store a get the card. Got the Navy Blue back and Black front. With black accents. I also order an extra skip, earphones, clear snap case, and car charger. The phone status said it will get here by Sept. 4, 2013. Got to shipping emails yesterday about accessories. But today, FedEx brings accessories and phone. Could not activate. Then I went to at&t store. The At&t guy could not activate. He calls at&t support and they could not do any thing. Told me they would open a case, sent me a text that is should be resolved by Sept. 9th 2013. I'm thinking that I have a 14 day window to return the phone. Call Motorola, after being switch around from one dept to another, they get someone in activation. After about 40 minutes on the phone, she talks to her supervisor, still could not activate. Told me she would see what she could do and call me tomorrow. This is strange. They could not locate my IMEI or Serial number in their system. The phone even has my "Power On" name I picked out. Any one else have this problem? BTW, the at&t people here are now thrilled working with these moto x phones.
Click to expand...
Click to collapse
I went to activate online and the IMEI number they had listed for me didn't match the one I had on my new phone so I had to call. For some reason it took a little while. They asked me if I had done a "cross upgrade" I said no, was put on hold a few minutes and when the lady came back to the phone it was done.
I think I was on the phone with AT&T about 20 minutes.

We have to "activate" it? I can't just pop in a SIM and be done with it? Ugh... So much for using this on Aio.
Sent from my Galaxy Nexus using Tapatalk 4

herzzreh said:
We have to "activate" it? I can't just pop in a SIM and be done with it? Ugh... So much for using this on Aio.
Sent from my Galaxy Nexus using Tapatalk 4
Click to expand...
Click to collapse
sadly the Moto X uses nano Sim. I imagine people coming from an iPhone 5 or a Nokia 1020 will be fine.
Everything else is micro sim.
Why they didn't activate the sim at the factory is a mystery.

It took me 2 hours on the phone and an hour in the store to get mine working. They did no training with their phone support for the moto x
Sent from my XT1058 using Tapatalk 4

murso74 said:
It took me 2 hours on the phone and an hour in the store to get mine working. They did no training with their phone support for the moto x
Sent from my XT1058 using Tapatalk 4
Click to expand...
Click to collapse
At&t employees do not seem that interested in selling the motto x. I do not know why Motorola gave at&t the exclusive for Moto Maker. Just about all their employees in the retail store use Iphone. It should be at&apple. If Motorola or Google send a "shopper" to a retail store from at&apple, they will see why the sales will soon dry up for the moto x from at&t_appple.

gunnyman said:
sadly the Moto X uses nano Sim. I imagine people coming from an iPhone 5 or a Nokia 1020 will be fine.
Everything else is micro sim.
Why they didn't activate the sim at the factory is a mystery.
Click to expand...
Click to collapse
Possibly because you can't have 2 sims related to the same number and I doubt many people would want to go phoneless for 4 days as a requirement.
lskeys said:
At&t employees do not seem that interested in selling the motto x. I do not know why Motorola gave at&t the exclusive for Moto Maker. Just about all their employees in the retail store use Iphone. It should be at&apple. If Motorola or Google send a "shopper" to a retail store from at&apple, they will see why the sales will soon dry up for the moto x from at&t_appple.
Click to expand...
Click to collapse
AT&T sales people are the worst and have no idea what they're talking about most times because they just get the specs and told what to sell more of. I'm pretty sure ATT wanted the exclusive to try and get away from AT&Apple sterostype

OK... Clarification needed... Phone comes with a SIM that needs to be activated or the phone itself is blocked by imei or whatever?
Sent from my Galaxy Nexus using Tapatalk 4
---------- Post added at 03:09 PM ---------- Previous post was at 03:08 PM ----------
gunnyman said:
sadly the Moto X uses nano Sim. I imagine people coming from an iPhone 5 or a Nokia 1020 will be fine.
Everything else is micro sim.
Why they didn't activate the sim at the factory is a mystery.
Click to expand...
Click to collapse
This is easy to fix. Ask your carrier this question: "May I please have a nano sim? Thanks!"
Sent from my Galaxy Nexus using Tapatalk 4

herzzreh said:
OK... Clarification needed... Phone comes with a SIM that needs to be activated or the phone itself is blocked by imei or whatever?
Sent from my Galaxy Nexus using Tapatalk 4
---------- Post added at 03:09 PM ---------- Previous post was at 03:08 PM ----------
This is easy to fix. Ask your carrier this question: "May I please have a nano sim? Thanks!"
Sent from my Galaxy Nexus using Tapatalk 4
Click to expand...
Click to collapse
and when they give you an activated one, the phone you're using until your Moto X arrives no longer will access At&T's network.

I'm moving from verizon...
lskeys said:
How can I get my phone activated? I ordered the 32gb Moto X on Friday, Aug. 23, 2013. Had to go to at&t store a get the card. Got the Navy Blue back and Black front. With black accents. I also order an extra skip, earphones, clear snap case, and car charger. The phone status said it will get here by Sept. 4, 2013. Got to shipping emails yesterday about accessories. But today, FedEx brings accessories and phone. Could not activate. Then I went to at&t store. The At&t guy could not activate. He calls at&t support and they could not do any thing. Told me they would open a case, sent me a text that is should be resolved by Sept. 9th 2013. I'm thinking that I have a 14 day window to return the phone. Call Motorola, after being switch around from one dept to another, they get someone in activation. After about 40 minutes on the phone, she talks to her supervisor, still could not activate. Told me she would see what she could do and call me tomorrow. This is strange. They could not locate my IMEI or Serial number in their system. The phone even has my "Power On" name I picked out. Any one else have this problem? BTW, the at&t people here are now thrilled working with these moto x phones.
Click to expand...
Click to collapse
Everyone,
I recently purchased the MOTO X as part of a new ATT plan, but want to be able to move my phone number over in order to avoid any convenience. I am told that it has to be done in store and then I was told that it had to be done over the phone. Noone knows how the hell to set this system up, but has anyone else had a similar experience with PORTING their phone over as well as the overall upgrade process or have they just been terrible in general.

gunnyman said:
and when they give you an activated one, the phone you're using until your Moto X arrives no longer will access At&T's network.
Click to expand...
Click to collapse
Ask them not to activate it. Tmo always complied.

herzzreh said:
OK... Clarification needed... Phone comes with a SIM that needs to be activated or the phone itself is blocked by imei or whatever?
Sent from my Galaxy Nexus using Tapatalk 4
---------- Post added at 03:09 PM ---------- Previous post was at 03:08 PM ----------
This is easy to fix. Ask your carrier this question: "May I please have a nano sim? Thanks!"
Sent from my Galaxy Nexus using Tapatalk 4
Click to expand...
Click to collapse
That is too simplistic for at&t apple. They do not have the same nano sims here at this at&t store. They got an email in their updates that the new sims will come next week.

Well, today call Motorola. Nothing happened on their part. Asked for a RMA, he gives me an at&t number. The rep on the phone tried to activate it. Said the sim card has been activated. I had another sims card from at&t store yesterday. It had been activated also. So, she will overnight me(supposedly) sim I can use. When I got off work today, I decided to stop by the at&t store. One on the managers was helping me and the he said something about getting a memo that the nano sims the had was not the right kind. Suppose to be a little smaller. They will get some next week. Just don't know whet to believe. I inquired when my 14 day return windows starts? The day the phone ships was the answer. That was Tuesday. With the Labor Day Weekend coming, look like a week will pass before I can even use the phone. Then just one week to decide if I want to keep it. THIS IS CRAZY.

I had to spend about an hour on the phone to activate my X. The rep (an exceedingly patient young man) eventually pinpointed the problem with the grandfathered 2 GB data plan. Once he was finally able to activate, I had to reboot it before it worked, but once I did so, it has worked just fine. Not sure if this will assist anyone else, but thought it worth mentioning. :fingers-crossed:

Rask40 said:
I had to spend about an hour on the phone to activate my X. The rep (an exceedingly patient young man) eventually pinpointed the problem with the grandfathered 2 GB data plan. Once he was finally able to activate, I had to reboot it before it worked, but once I did so, it has worked just fine. Not sure if this will assist anyone else, but thought it worth mentioning. :fingers-crossed:
Click to expand...
Click to collapse
Was this ATT or Moto?

ShamanicEnzan said:
Was this ATT or Moto?
Click to expand...
Click to collapse
AT&T.

Finally gave up and asked for a Return Authorization from Motorola. After 3 trips to at&apple store, calls to Motorola and at&t. Just got frustrated.

lskeys said:
Finally gave up and asked for a Return Authorization from Motorola. After 3 trips to at&apple store, calls to Motorola and at&t. Just got frustrated.
Click to expand...
Click to collapse
Sorry to here about your story. I would have returned it also. I'm getting my Moto X today and hope I don't have any issues. I'm coming from tmobile and if there are problems activating the phone or they tell me I have to go to the AT&T store, I'll just return the phone, and stay with tmobile.

qnet said:
Sorry to here about your story. I would have returned it also. I'm getting my Moto X today and hope I don't have any issues. I'm coming from tmobile and if there are problems activating the phone or they tell me I have to go to the AT&T store, I'll just return the phone, and stay with tmobile.
Click to expand...
Click to collapse
I do not know what the problem was with activation. So, I sent the phone back. Once they get the phone, Motorola will send me a code to reorder..

Best Buy AT&T arrival date.

I pre-ordered my note 3 from Best Buy, and originally they had an arrival date of october 1st. Today on the website, that date has changed to September 27th.
I'm honestly hoping Best Buy might be accidentally showing an early shipping/arrival date!
Thoughts?

i see. that is odd. nothing for verizon. hoping they are moving it up too!!

i see. that is odd. nothing for verizon. hoping they are moving it up too!!
Bwahahahaha.

That could also mean AT&T's shipping their pre-orders earlier than the 10/1 date stated. BB is just an agent for the various wireless carriers and serves at their pleasure. I'd find it odd AT&T would allow a third-party to sell a highly anticipated new device before they themselves offered it. The carriers and third-party resellers are frenemies; all the carriers pay them handsome commissions upfront on the value of the two-year deal (device and voice/data plan) and would always rather avoid that pay-out by doing as many customer-direct deals as possible. I've followed BB's pre-order handling of some in-demand devices and it's been a cluster-f because what's in their system doesn't necessarily reflect what's actually happening. We'll know soon enough and best of luck to all no matter what channel they’re ordering from.

Just checked my AT&T preorder and it still says 10/1-10/2:crying:

guys we have it in stock already in our store , we had 5 for att , I also heard that verizon will be on the 30th of oct!!!

Really?
cubandevil said:
guys we have it in stock already in our store , we had 5 for att , I also heard that verizon will be on the 30th of oct!!!
Click to expand...
Click to collapse
Seriously? I have yet to hear anything from the best buy in Florence KY.
And now it's to late to call.
I need to accept I won't have it till Friday.

cubandevil said:
guys we have it in stock already in our store , we had 5 for att , I also heard that verizon will be on the 30th of oct!!!
Click to expand...
Click to collapse
You had 5 in stock that were for sale..? What location was this? I feel like people keep trolling in every thread saying they've found it in stock
Sent from my Nexus 7 using Tapatalk 4

cubandevil said:
guys we have it in stock already in our store , we had 5 for att , I also heard that verizon will be on the 30th of oct!!!
Click to expand...
Click to collapse
Can you purchase them yet or are they being held to the 4th?

I dont think we can sell it till the 4th ,but if you get someone who doesnt know that

you don't say!
cubandevil said:
guys we have it in stock already in our store , we had 5 for att , I also heard that verizon will be on the 30th of oct!!!
Click to expand...
Click to collapse
whhhhhhhaaaattt!!!!?!

pixel7474 said:
whhhhhhhaaaattt!!!!?!
Click to expand...
Click to collapse
stock is going fast on att note 3s where i work, and note 3 is launching on the 10th for verizon.

Ordered mine on 9/4 I think and it arrived on my door yesterday (10/3) sometime between 2:30 & 3pm. FedEx didn't even ring the bell, but my son told me I had a package as he came thru the front door from school. :sly:
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app

Anyone having any luck getting the Moto X on contract in the UK?

Can only find it on mobile phones direct, an online only retailer. And they're taking forever to ship it, and pretty much lied to me about their stock.
So does anyone in the UK know anywhere stocking it? This phone seems so damn hard to get a hold of

I haven't seen it on any network anywhere. I heard P4U had an exclusive on it, but since they've gone bang.....

Yea I think that's what's screwing us over here, the phone seems to be stuck in limbo.
I ended up ordering it via mobile phones direct, they've told me it would be here tomorrow everyday for a week now. Initially was meant to be here last friday. Rung up today and they've told me it is delayed for a week. Could really do with someone else selling it

Clove have them SIM-free:
http://www.clove.co.uk/motorola-moto-x
As well as Amazon
http://www.amazon.co.uk/Motorola-Moto-Smartphone-Black-Resin/dp/B00NBU1MZS

EddyOS said:
Clove have them SIM-free:
http://www.clove.co.uk/motorola-moto-x
As well as Amazon
http://www.amazon.co.uk/Motorola-Moto-Smartphone-Black-Resin/dp/B00NBU1MZS
Click to expand...
Click to collapse
Yea I'm after a contract

Still no news on the Moto X being on any network. I can't really dish out the nearly £500 for the 32GB
Has anyone heard anything?

Mobilephonesdirect.co.uk are the only provider I've found so far, received mine a couple of days ago

I find it really strange after all the good reviews of this phone, its like the networks are shunning Motorola. I've had online chats with o2 and I've had responses usually worded "we have no updates for this device" I wish they'd just give a yes/no about if its coming soon or not

lennyboi77 said:
I find it really strange after all the good reviews of this phone, its like the networks are shunning Motorola. I've had online chats with o2 and I've had responses usually worded "we have no updates for this device" I wish they'd just give a yes/no about if its coming soon or not
Click to expand...
Click to collapse
I spoke with EE who is my provider and they said that they had no idea if they would get the phone because Motorola phones do not sell well (with them).
I played with the Z3 on Wednesday and REALLY liked it. It would have been better if it was close to pure android BUT given the unfortunate circumstances with the lack of availability from the Moto X, I will be purchasing the Z3 this weekend.

I think the networks are missing a trick here, some people are after a stock android experience and the size of the nexus 6 will put some off so will be wanting a device like the moto x.

lennyboi77 said:
I think the networks are missing a trick here, some people are after a stock android experience and the size of the nexus 6 will put some off so will be wanting a device like the moto x.
Click to expand...
Click to collapse
I was one of those who was put off by the size of the Nexus 6. Maybe it is Motorola's interest to push the Nexus before its other phones?!

texaslittleangel said:
I was one of those who was put off by the size of the Nexus 6. Maybe it is Motorola's interest to push the Nexus before its other phones?!
Click to expand...
Click to collapse
I was going to hold off for the Nexus 6, but after looking around I decided I don't want a handset of that size.
The New Moto X (2014) really took my fancy and my brother bigged up the Moto X (2013) so after a lot of hunting around on the net and trying to get the New Moto X as an upgrade from my service provider with no luck as they haven't heard of it.
I found Mobile Phones Direct on the net and placed my order a few days ago. It arrived yesterday and I unlocked the bootloader (followed guide on Motorola website) straight out of the box and then once loosely set up I rooted it (followed the guides in this forum) to bring back the exposed goodness that I love.
The phone looks great and feels great in the hand, love rooted stock KitKat with exposed.

wiggy6230 said:
I found Mobile Phones Direct on the net and placed my order a few days ago. It arrived yesterday.
Click to expand...
Click to collapse
Can I ask is there any network branding on it? Mines coming Monday on EE, also from Mobile phones direct. I figured (hoped) as none of the networks seem to be offering it themselves MPD might just be selling the SIM free model with a contract

Hello there,
No branding or bloatware on the phone at all.

wiggy6230 said:
Hello there,
No branding or bloatware on the phone at all.
Click to expand...
Click to collapse
Excellent, thanks for that... Just what I was hoping you would say

Does that mean that mobilephonesdirect sells the pure edition? In spite of their nice price, I would hate ending up with a locked bootloader at the end

kjozsa said:
Does that mean that mobilephonesdirect sells the pure edition? In spite of their nice price, I would hate ending up with a locked bootloader at the end
Click to expand...
Click to collapse
Going by model number (XT1092 Europe, Asia) its not a Pure Edition (XT1095) but according to the table at this link:
en.wikipedia.org/wiki/Moto_X_(2nd_generation) its SIM Unlocked.
The bootloader was easily unlocked by following the guides in this forum and on the Motorola website (did it as part of my first boot up)
Then rooted after basic set up.

[Q] Help with nexus 6 (several questions) (tmobile to Verizon)

After attempting to buy from 3 retail tmobile stores (who wouldn't sell me the phone without a plan) I ordered my nexus 6 via the phone. Several retail workers and customer support agents on the phone have told me I need to keep service on my phone for 45days to get the unlock code from them. Currently awaiting delivery (back ordered )
What happens if I don't wait for the unlock code And I just insert my Verizon sim?
The tmobile nexus 6 is suppousedly the same as the Unlocked GP nexus 6, so what exactly is unlocked?
I'm coming from a note 4 (my note 4 lags a lot more than everyone else and I can't take it anymore, couldn't figure out the cause)
will the nexus 6 have multi windows at all?
Also how do you use the notifications on this (I played with a 2013 moto x, is it the same?)
Sorry for all the question and thanks in advance for any help.

I just bought the phone from T-Mobile with their cheapest plan Wednesday and I'm canceling them today. From what I've been Reading I shouldn't have to pay anything for the plan. I haven't used it at all and just popped my Verizon Sim card right away.

GreeleyXda said:
After attempting to buy from 3 retail tmobile stores (who wouldn't sell me the phone without a plan) I ordered my nexus 6 via the phone. Several retail workers and customer support agents on the phone have told me I need to keep service on my phone for 45days to get the unlock code from them. Currently awaiting delivery (back ordered )
What happens if I don't wait for the unlock code And I just insert my Verizon sim?
The tmobile nexus 6 is suppousedly the same as the Unlocked GP nexus 6, so what exactly is unlocked?
I'm coming from a note 4 (my note 4 lags a lot more than everyone else and I can't take it anymore, couldn't figure out the cause)
will the nexus 6 have multi windows at all?
Also how do you use the notifications on this (I played with a 2013 moto x, is it the same?)
Sorry for all the question and thanks in advance for any help.
Click to expand...
Click to collapse
tmobile n6 is not sim locked, most tmo employees dont know the right answers.

simms22 said:
tmobile n6 is not sim locked, most tmo employees dont know the right answers.
Click to expand...
Click to collapse
Suppousing i got the 45day unlock code, what would it do then lol if its not sim locked?

GreeleyXda said:
Suppousing i got the 45day unlock code, what would it do then lol if its not sim locked?
Click to expand...
Click to collapse
nothing, except youll have a code that does absolutely nothing. i bought my n6, n5, and n4 via tmobile. they have never ever sim locked a nexus, never. its exactly the same n6 that you can buy at the play store.

simms22 said:
nothing, except youll have a code that does absolutely nothing. i bought my n6, n5, and n4 via tmobile. they have never ever sim locked a nexus, never. its exactly the same n6 that you can buy at the play store.
Click to expand...
Click to collapse
Thank you, you pretty much saved me 45 days of phone bill payment.
Im assuming if i dont activate the tmobile sim, i can cancel/not have any charges.
I prev had the z1s with them for like a month and canceled due to their poor customer service , surprised they let me sign up again. (Then again theyre the ones who wanted me to sign up, i just wanted to buy the phone outright and use it on my unlimted data verizon line)

T-Mo Nexus 6 on VZW
OK, so I see that the T-Mo Nexus 6 works fine on VZW, however I see that all of you said you bought it outright, how about buying subsidized? Will it work if on VZW then, since the phone is getting activated, will it lock it to work only on T-Mo? Thanks for the help in advanced!

tolucafreak said:
OK, so I see that the T-Mo Nexus 6 works fine on VZW, however I see that all of you said you bought it outright, how about buying subsidized? Will it work if on VZW then, since the phone is getting activated, will it lock it to work only on T-Mo? Thanks for the help in advanced!
Click to expand...
Click to collapse
As stated above T-Mobile doesn't sim lock phones.... They also don't subsidize phones because they are the "uncarrier" so it will work if you pop the Verizon sim in assuming you have a bank sim ready to go.

As what others have said, T-Mobile doesn't lock the phones.
AT&T and Sprint are on a different story, AT&T I've heard locked their phones via carrier.
Sprint doesn't lock their phones but some people have reported buying them from Amazon have carrier locked so be careful on that.
T-Mobile will however make you stay with them for one month (I believe) before you can cancel. If you cancel, your EIP balance is due. If you pay outright, you'll still have to stick with them for a month. At least thats my understanding of it.
U.S. Cellular also sells the phone now but I'm not sure about their policy.

I just bought a white 64gb off swappa, anything in particular to check for? (My tmobile one is backordered).
Pretty sure i overpayed, but as long as the phone is like new i'll be happy.

GreeleyXda said:
I just bought a white 64gb off swappa, anything in particular to check for? (My tmobile one is backordered).
Pretty sure i overpayed, but as long as the phone is like new i'll be happy.
Click to expand...
Click to collapse
Check the imei of course to see if it has been reported stolen etc or if the user has paid off the financing if it is financed.
Sent from my Nexus 6 using Tapatalk

Swappa pre-checked it, ill check it the imei again when i receive the phone
Its a 64gb CW with an extra turbo charger, dBrand skin, and a qi wireless charger. And it has the one year manufacture warranty.
http://swappa.s3.amazonaws.com/listings/GCM288/images/HwOwxHlg_small.jpg
I (over)paid $910 ($900 + $10 swappa charge) and its my first swappa purchase so hope all goes well.
Double checked my tmobile order and its not arriving till 1/19/15-2/2/15. And i havent seen any avail 64gb on moto or the GP store

GreeleyXda said:
Swappa pre-checked it, ill check it the imei again when i receive the phone
Its a 64gb CW with an extra turbo charger, dBrand skin, and a qi wireless charger. And it has the one year manufacture warranty.
http://swappa.s3.amazonaws.com/listings/GCM288/images/HwOwxHlg_small.jpg
I (over)paid $910 ($900 + $10 swappa charge) and its my first swappa purchase so hope all goes well.
Double checked my tmobile order and its not arriving till 1/19/15-2/2/15. And i havent seen any avail 64gb on moto or the GP store
Click to expand...
Click to collapse
Wow.... I would have definitely waited a bit longer than pay that much for a phone.
Theres availability, you just need to stick around for them. Have a auto refresh script that alerts you when its available. They randomly add them in stock.

zephiK said:
Wow.... I would have definitely waited a bit longer than pay that much for a phone.
Theres availability, you just need to stick around for them. Have a auto refresh script that alerts you when its available. They randomly add them in stock.
Click to expand...
Click to collapse
Ive tried that, they always sell out after its in my cart. Motorola had alot of stock earlier of the 32gbs, but i need 64 (currently have 32gb phone + 64gb card at about 75% full)

New Rising said:
I just bought the phone from T-Mobile with their cheapest plan Wednesday and I'm canceling them today. From what I've been Reading I shouldn't have to pay anything for the plan. I haven't used it at all and just popped my Verizon Sim card right away.
Click to expand...
Click to collapse
Glad I caught this thread. Few questions to get clarification:
Assuming I buy the N6 from T-Mobile (subsidized or not) - what is their cancellation policy? Someone mentioned 45 day scenario where you can cancel without penalty? Is that true?
Thanks!

jn1520 said:
Glad I caught this thread. Few questions to get clarification:
Assuming I buy the N6 from T-Mobile (subsidized or not) - what is their cancellation policy? Someone mentioned 45 day scenario where you can cancel without penalty? Is that true?
Thanks!
Click to expand...
Click to collapse
They dont do contracts. Just dont activate their sim and call them up saying you want to cancel.
If youre looking for a 32g id recomend buying off motorola.

no lte on at&t

Hi. Just wondering if anyone knows of a fix. Traded my v20 for this op3t and I'm more than happy so far, but all I'm getting is hspa+ for data. Called att and they said they needed to make a case to get LTE enabled.
Anything I can do to enable it myself?

Will32 said:
Hi. Just wondering if anyone knows of a fix. Traded my v20 for this op3t and I'm more than happy so far, but all I'm getting is hspa+ for data. Called att and they said they needed to make a case to get LTE enabled.
Anything I can do to enable it myself?
Click to expand...
Click to collapse
Hey I have LTE on my op3t, that's weird maybe some network settings

Its an att issue with unlocked non att phones. If you tell them its an official att phone from your past LTE will work fine. As long as you have the correct US version and not the international or Chinese version.
My LTE on H2O(att) is amazingly fast. But they have no idea what phone im using because they never ask

954wrecker said:
Its an att issue with unlocked non att phones. If you tell them its an official att phone from your past LTE will work fine. As long as you have the correct US version and not the international or Chinese version.
My LTE on H2O(att) is amazingly fast. But they have no idea what phone im using because they never ask
Click to expand...
Click to collapse
So how do I know if it's the correct us version?

Will32 said:
So how do I know if it's the correct us version?
Click to expand...
Click to collapse
Hopefully you got it new from OnePlus and not from amazon or ebay or swappa. The LTE issue is probably just a nice benefit att offers its customers to keep you buying phones with att logos on them. Just tell them you went back to your old att phone and LTE will probably start working perfectly again.

954wrecker said:
Hopefully you got it new from OnePlus and not from amazon or ebay or swappa. The LTE issue is probably just a nice benefit att offers its customers to keep you buying phones with att logos on them. Just tell them you went back to your old att phone and LTE will probably start working perfectly again.
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Unfortunately it was Swappa, and it is Chinese. Luckily PayPal sided with me and I'm returning the phone to the seller. I'll be out the cost of shipping, but whatever. I'll be going to OnePlus website when the money is given back to me.

Will32 said:
Unfortunately it was Swappa, and it is Chinese. Luckily PayPal sided with me and I'm returning the phone to the seller. I'll be out the cost of shipping, but whatever. I'll be going to OnePlus website when the money is given back to me.
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Just go for the OnePlus Store , you wont have any problems! i have got mine 2 weeks ago.

Will32 said:
Unfortunately it was Swappa, and it is Chinese. Luckily PayPal sided with me and I'm returning the phone to the seller. I'll be out the cost of shipping, but whatever. I'll be going to OnePlus website when the money is given back to me.
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You got it from these guys didn't you?
TheWirelessCircle

954wrecker said:
You got it from these guys didn't you?
TheWirelessCircle
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No it was an individual. Won't put his name here. He claimed that he had LTE working just fine on at&t.

Will32 said:
No it was an individual. Won't put his name here. He claimed that he had LTE working just fine on at&t.
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Oh ok I hope everything gets resolved quickly for you

I think i got scammed on Swappa also. Mate 9 on Saturday buyer in the same state. Tracking shows only a shipping label was created monday morning. Seller and swappa are not responding I guess I have to contact my credit card company. What a lousy company with lousy sellers Swappa is

954wrecker said:
I think i got scammed on Swappa also. Mate 9 on Saturday buyer in the same state. Tracking shows only a shipping label was created monday morning. Seller and swappa are not responding I guess I have to contact my credit card company. What a lousy company with lousy sellers Swappa is
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That doesn't sound right. Swappa normally is very responsive when it comes to issues.
Sent from my ONEPLUS A3000 using Tapatalk

daniel4653 said:
That doesn't sound right. Swappa normally is very responsive when it comes to issues.
Sent from my ONEPLUS A3000 using Tapatalk
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I get the feeling they have no way to help me besides instructions for me to go start a dispute regarding the transactions. I'd rather they just refunded me instead of making me waste more time.

Got my OP3T yesterday
Went and got a new sim from ATT
Needed to be turned on and off, but LTE popped right on
I'm on totally vanilla 7.0.0 nug I believe, def vanilla whatever it is

954wrecker said:
I get the feeling they have no way to help me besides instructions for me to go start a dispute regarding the transactions. I'd rather they just refunded me instead of making me waste more time.
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My gut was right. The guy was a scam and swappa was extremely unhelpful. Took them forever to shut the guy down no matter how much evidence they had he was a scammer! Anyone know anyone who wants to do a story about how shady swappa is? I have so many screenshots and messages and saved web pages before they erased my messages. First and last time using swappa for sure

954wrecker said:
My gut was right. The guy was a scam and swappa was extremely unhelpful. Took them forever to shut the guy down no matter how much evidence they had he was a scammer! Anyone know anyone who wants to do a story about how shady swappa is? I have so many screenshots and messages and saved web pages before they erased my messages. First and last time using swappa for sure
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That's terrible. Sorry to hear it. My issue is resolved. Swappa was super fast to refund my $15 fee, and PayPal was quick to refund me. Ordered my 128 gb op3t from oneplus website last night. Should be here Thursday. Thought about holding out for the oneplus 5, but I didn't want to wait.
I also noticed that they just made separate listings for the different op3t models. Hopefully nobody else has to go through what I did.
Sent from my iPhone using Tapatalk