Database Develop

Love them or hate them, had to share.

Samsung...
Some smile at the name, while others will spit at it. Either way, I have a little story I wanted to share.
I recently purchased a used Samsung Galaxy S 4G off of CL for a pretty damn good price. I could go into detail about the sale but thats outside the scope of this lil story, but I assure you, I did everything right.
Suffice to say, the next day, I was feeling buyers remorse as I found a pretty significant show stopper defect with the device (there was no indication of problems during testing). Faulty softkeys. Started with random non functioning (non responsive), to random self activating softkeys. Then it would go away and be normal. Until very shortly thereafter (3 days), all functionality ceased.
Long story short here...I contacted Samsung to inquire about a repair and the cost. I indicated I purchased the device used, but that it is non functional and if affordable, Id like to get it fixed. The Samsung rep had me do some basic troubleshooting and then asked me for the Serial #. They then Indicated to me that the Device was/is still covered under Samsung warranty. They provided a shipping label via email. I mailed on Tuesday evening, they received it by Friday, kept me updated via email as to the disposition and repair status and had it back in the mail by Saturday. I received my device in a new box, sealed (minus the accessories) With a new LCD and New Screen. No receipts, or proof of ownership required. Maybe I got lucky...or maybe Samsung was standing behind their product and honoring their warranty. Either way, I wanted to give Samsung some props here and share this story.

good for u bro, but u lucked out, big time

My past 4 phones have all been Samsung's and they've all worked relatively well. They've not been high-end phones though. I used to get Sony Ericsson phones, then came To Samsung
Sent from my GT-S5360 using XDA

HTC repaired two of my fuzes I bought off eBay. Warranty is warranty from the manufacturer. You just loose all warranty help from carrier if used. But it is nice to see a good experience.
- this sig is just so I don't have to write 10char when on my phone -

Luckily I've never had any major problems with phones (I have a Samsung at the moment). Although I did have a Sony Ericsson which went in for repair multiple times till they said water damage made it beyond economical repair. Which was strange because I'm ridiculously careful with my phones and no water ever got to it. Needless to say I don't touch Sonys anymore after that.

That's why I never buy used phones, I did it once and it was broken very fast, but not worth going trough hassle off contacting the seller or warranty.
I in fact sold mine previous smartphone because I though like if it gets broken and I have no warranty then it doesn't deliver me any money anymore.
So I sold it and lets say it breaks next month, then its not mine loss or problem but that off the buyer and private buyers don't get any warranty from the seller.
The device was in perfect state, but not new of course and I used it intensive.

Called Google regarding the screen on my N7

So I called Google this morning, yes on a Sunday, and was getting ready for one of those phone fights (well more like an argument over the phone, the kind you have when you call your cell provider for additional charges or handset replacement). We all hate those calls because they end up with bad news most of the time. Anyways my new toy, the NEXUS 7, started to make little creaking noises, like when you step on hard wood floors, every time I dragged my finger towards the left side of the screen(holding it portrait). I was reading online about all those problems they were having and was sad to see that mine was like some others I seen online. I was disappointed and to add more to it it started bleeding light on both sides but more on the left. So back to the call. I was expecting for an automated message or a long menu that was going to end up telling me to call during businesses hours. To my surprise I was on hold for like 5 minutes and talked to a real person that was so pleasant to talk to. I stated my reason for calling, he asked for my Goggle account and said "sorry for the inconvenience we will send out a new one to you and you'll get a label with return information to send the bad unit back". I was speechless............ no fight, no wait, no long story, no problem at all. Dam today is a great day. Great Sunday.
So I just wanted to say if you got a bad unit Google will happily replace it. I'm sure its going to take like a week or two because their sold out but hey, I'm not complaining. Just call the NEXUS help line bellow and that's it.
1-855-83 nexus (63987)
Loving the new approach that Google is with their NEXUS devises.
Keep it up Google !!!!!!!!
Sent from my Nexus 7 using xda premium

Nice to know the aftersales support seems worth the wait. Nice to see a good experience for once.
Sent from my Transformer while the N7 is lost in the Play Store Black Hole.
16gb N7 UK ordered 3rd July.

But you have to wait until a "tech" reviews the case though and they will send you an RMA email right? Because I did the same thing last night and was told I will be contacted by someone who reviews the case...

They said I'll get a conformation email from a tech and that's it.
I'll get a new one then send this one back
Sent from my Nexus 7 using Tapatalk 2

That's positive news. Please keep us up to date on how it turns out.

I just gave Google a call after reading your post and got a rep in under a minute. I told him my N7 had the screen separation issue and he said they'd start the replacement process no problem. He said that they'd be emailing me in the next day or two to confirm some details and they'd send me a replacement soon. He also said that the 16 GB model being backordered wouldn't delay the shipment of my replacement.
Sent from my Nexus 7 using xda app-developers app

roush611 said:
But you have to wait until a "tech" reviews the case though and they will send you an RMA email right? Because I did the same thing last night and was told I will be contacted by someone who reviews the case...
Click to expand...
Click to collapse
I have the same problem. And yes I too was told that I would get a new N7, but only after my case was reviewed. The rep I spoke to said that I would receive an email or call. To the original poster, you may want to give Google a call back just to verify the process.
Sent from my Nexus 7 using XDA Premium HD app

aliaselchore said:
So I called Google this morning, yes on a Sunday, and was getting ready for one of those phone fights (well more like an argument over the phone, the kind you have when you call your cell provider for additional charges or handset replacement). We all hate those calls because they end up with bad news most of the time. Anyways my new toy, the NEXUS 7, started to make little creaking noises, like when you step on hard wood floors, every time I dragged my finger towards the left side of the screen(holding it portrait). I was reading online about all those problems they were having and was sad to see that mine was like some others I seen online. I was disappointed and to add more to it it started bleeding light on both sides but more on the left. So back to the call. I was expecting for an automated message or a long menu that was going to end up telling me to call during businesses hours. To my surprise I was on hold for like 5 minutes and talked to a real person that was so pleasant to talk to. I stated my reason for calling, he asked for my Goggle account and said "sorry for the inconvenience we will send out a new one to you and you'll get a label with return information to send the bad unit back". I was speechless............ no fight, no wait, no long story, no problem at all. Dam today is a great day. Great Sunday.
So I just wanted to say if you got a bad unit Google will happily replace it. I'm sure its going to take like a week or two because their sold out but hey, I'm not complaining. Just call the NEXUS help line bellow and that's it.
1-855-83 nexus (63987)
Loving the new approach that Google is with their NEXUS devises.
Keep it up Google !!!!!!!!
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
I had the same problem but 1000 tomes work screen was jumbles and rotating and screwed and they shipped it out Friday over night and I'll get it Monday from what I know they have a "secret stash" so they can handle any faulty units.

So I requested an RMA Thursday night for the screen lift issue and finally got the instructions for the replacement unit this morning. I'm wondering, has anyone had their replacement unit shipped out yet? I'm in no rush, but the instructions do say I have 21 days from replacement "purchase" to return the faulty unit. I was hoping to keep using my current unit until the replacement unit arrives, but with the shipping fiasco going on, I wonder if I'll get it before the 21 days is over.

I was confused about that.
The email I got from Google Play support says I have 21 days from the date of the delivery:
RETURN YOUR ORIGINAL DEVICE
You’ll need to return your original device to our service center. Additional charges for the full price of the device will be incurred if our service center doesn’t receive your original device within 21 days of your replacement delivery
Click to expand...
Click to collapse
But my Google Play receipt for the replacement says 21 days from the date of the order:
Please ensure that your shipment arrives at its destination within 21 days from the date of this order to avoid being charged.
Click to expand...
Click to collapse
I guess I'll do it within 21 days of the order just to be safe.
Anyway, I placed the order for a replacement on the 19th and it hasn't shipped yet.

I just got off the phone with Google support...was on hold waiting for someone to pick up for about 5 minutes. Everything went very smooth they're sending me a replacement device. He said it will take 2-3 days to process and then my replacement will be shipped. He also said sorry for the inconvenience he understands my frustration Lol......he stated that it was a manufacturing problem with the screens
Sent from my Nexus 7 using xda app-developers app

Had the same experience here trying to organise a replacement for mine (row of dead pixels). The CSR was very helpful and told me an advanced replace,went will be sent to me soon and a specialist will be in contact with me. Hoping to hear from the specialist soon.
Sent from my Nexus 7

Thanks for the info I just looked at my n7 and notice the screen lifting a little so I'm on hold waiting to talk to someone right now.

i send them an email regarding the heavy display bleeding problem on my nexus. should i call them?
the only thing that keeps me worried is the fact that nobody can guarantee that the replacement will be without issues, there seem to be many display issues ATM...

Shahpur.Azizpour said:
i send them an email regarding the heavy display bleeding problem on my nexus. should i call them?
the only thing that keeps me worried is the fact that nobody can guarantee that the replacement will be without issues, there seem to be many display issues ATM...
Click to expand...
Click to collapse
This is my worry. I don't want to do this 5 times before getting a good one.

Shahpur.Azizpour said:
i send them an email regarding the heavy display bleeding problem on my nexus. should i call them?
the only thing that keeps me worried is the fact that nobody can guarantee that the replacement will be without issues, there seem to be many display issues ATM...
Click to expand...
Click to collapse
When you factor in the number of people on these forums having issues vs the millions they manufacturered and sent out, it's still a small blip on the radar. At least they're taking care of the issue instead of just sending everybody a rubber case to band-aid the problem. :laugh::laugh::laugh:

Yeah, for those who don't know, their support line, at least in the US, is open 24/7. I don't know if it's temporary for the launch or permanent, but the rep I talked to the other day said call whenever you feel like it and to try to avoid peak times.

I was so surprised with their customer service too! They were...pleasant. Crazy, I know lol I've called twice in the last couple of weeks and the reps were extremely helpful both times. Google gets a +1 for the good customer service! (even if it does take forever to get connected to somebody lol)
Sent from my SPH-D710 using xda premium

Below is the followup email I got within the 24-48 hour window they specified when I called in for an RMA.
Hi,
A replacement device will be provided and your original device will be inspected if you elect to send it in for warranty replacement.
*Important*
RETURN YOUR ORIGINAL DEVICE
You’ll need to return your original device to our service center. Additional charges for the full price of the device will be incurred if our service center doesn’t receive your original device within 21 days of your replacement delivery.
UNDERSTAND YOUR WARRANTY COVERAGE
Additional charges up to the full price of your device will be incurred if our service center determines that the damage to your original device isn’t covered under warranty. Prior to ordering your replacement and sending your device for inspection, please refer to the warranty card in the Nexus 7 packaging or visit www.asus.com for details on the ASUS limited warranty.
If you elect to send in your device and receive a replacement after reviewing the warranty, the first step is to return your device using the attached RMA.
Please package the item carefully. The original packing materials may be used. If you are returning fewer items than in the original shipment, please add effective packing materials to ensure the box and the enclosed device(s) are adequately protected from movement inside the shipping box.
For detailed instructions on preparing an item for return, please visit our Help Center at http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2462890
To initiate the return of your original device you'll need to do the following:
1. Print the attached Return Authorization form
2. Insert the Return Authorization form into the outer UPS box.
3. You'll receive a UPS shipping label attached in a separate email. Check your email spam folder if you don't receive this shipping label within the hour.
4. Print this shipping label and affix it to the UPS box.
5. Take your package to any location of The UPS Store®, UPS Drop Box, UPS Customer Center, UPS Alliances (Office Depot® or Staples®) or Authorized Shipping Outlet near you.
To receive your replacement device free of charge, click the link below to access a personal cart that has been prepared with your replacement device already included. Please note that you must be signed in with the same account used to make your original purchase in order to access the below cart:
[REPLACEMENT CHECKOUT URL]
An authorization for the full price of the replacement device will be placed on your credit card. This means that a portion of your card’s credit limit is held for several days, but no charge is made if your original device is delivered within 21 days and the damage to your device is verified to be covered under warranty.
Regards,
*****
The Google Play Team
After placing the return order I got the following email
Thank you.
You’ve ordered a replacement from Google Play. The replacement order will appear as an authorization (AUTH) on your credit card but you will not be charged for the device, tax, or shipping, under normal circumstances.
Please check your email for instructions about returning your defective item. Return your defective item promptly to avoid being charged for this order. Please ensure that your shipment arrives at its destination within 21 days from the date of this order to avoid being charged. Following an inspection by the repair service center, the replacement device is yours to keep without charge if the problem is due to an issue covered under warranty.
Order number: XXXXXXXXXXXXXXXXXXX
Order date: Jul 23, 2012 1:27 PM CDT
Payment method offered as guarantee: DISCOVER xxx-8XXXX
Purchased from:
Google, Inc.
1600 Amphitheatre Parkway
Mountain View
CA
94043
United States
Ship to:
XXXXX
XXXX
XXXX
XX
XXXX
United States
Shipping Status Quantity Item Price
Not Shipped 1 Nexus 7 16GB Tablet US - New $249.00
Shipping: $0.00
Tax(TX): $0.00
Total (AUTH): $249.00
The Total (AUTH) indicates the amount that has been authorized. This means that a portion of your card’s credit limit is held for several days but no charge is made.
The terms and conditions which apply to your purchase can be found at https://play.google.com/about/device-terms.html
Check the status of this order anytime in your Google Wallet Account.
Questions? Contact Google Play or call 1-855-83-NEXUS (1-855-836-3987).
---------- Post added at 01:36 PM ---------- Previous post was at 01:29 PM ----------
If nothing else it looks like a good way to get another N7 without shipping or taxes /s

steevp said:
I was confused about that.
The email I got from Google Play support says I have 21 days from the date of the delivery:
But my Google Play receipt for the replacement says 21 days from the date of the order:
I guess I'll do it within 21 days of the order just to be safe.
Anyway, I placed the order for a replacement on the 19th and it hasn't shipped yet.
Click to expand...
Click to collapse
I was wondering about this as well.

Never buy from merimobiles

Below are the top reasons why you should never buy from merimobiles
1. They say they have your tablet of your choice in stock and after you pay for it they notify you a week later that they dont have it in stock
2. the customer service is crappy... youll be lucky if they respond your messages and emails in 3 days
3. if your lucky enough to buy a tablet they have in stock they will send you the wrong color tablet
4. if you pay for fast delivery they will still take 2 weeks to ship you a tablet
5. if and when you receive your tablet it will have been improperly wrapped and thus damaged
i have bought from merimobiles twice once in 2010 and recently in october ... the time i ordered in 2010 they sent me the wrong color tablet and it took 1 month to receive with dhl 6-8 day delivery
this time i ordered a tablet they did the same thing took for ever to send my tablet and when i received it it was damaged with dead pixels all over the screen and white spots around the edges ..... they didnt even try to protect the tablet they just taped 2 pieces of cardboard over the box it came in and sent it to me ...... it literally shows signs of damage all over the screen ...
unless you want to deal with that kind of service i suggest you
NEVER BUY FROM MERIMOBILES

???
LOL
...Well...alrighty then I will never order from them more than once :good:

KEEP AWAY FROM MERIMOBILES
I bought a newman N1 in octomber 2012. The device came to me two weeks later but it was defective. No signal at all. I send an e-mail to them and they answered tons of e-mails just trying not to change it. After a month they told me to sent it back (I paid the fee) and they didn't change it as they should. I waited three!!!!!!!!!!!!!!!!!!! months to get it back repaired with another cover. they send me back my old phone with the red buttons but blue cover. CIRCUS. Last week the same thing again.
The phone is dead again and they send me the same b****it. I have to send it back to them , they will sent it to the manufacturer etc...
Another three months waiting just for a no good phone.
WARNING: STAY AWAY FROM MERIMOBILES. DANGER

reply to shinxsetsuna
Hi I am Jay I am the service Team Manager at Merimobiles.com
First I want to say thank you for taking the time to share your experience, we take it seriously.
Your order dates over 2 years ago we've taken measures since them to improve the service in every aspect of the way.
-We now offer 24/7 live chat and have a good team of Reps answering all queries in a timely manner
-If an items becomes "Sold Out" While the order is placed we ensure that you get notified fast
-Items are packed more securely than ever, extremely rarely do we have an item damaged in delivery, when and if it does happen in a rare case 99.99% of the time its been a case of item being mishandled by the shipping company
-All parts of Quality Control has been improved, we double check all screens for white spots prior to shipping
-We have a good return policy in place in the event that an issue is to arise
We Sincerely apologize for not meeting your expectations, we've since taken steps to improve our service in all of its aspect
Thank you
Jay
Merimobiles Service Team Manager
shinxsetsuna said:
Below are the top reasons why you should never buy from merimobiles
1. They say they have your tablet of your choice in stock and after you pay for it they notify you a week later that they dont have it in stock
2. the customer service is crappy... youll be lucky if they respond your messages and emails in 3 days
3. if your lucky enough to buy a tablet they have in stock they will send you the wrong color tablet
4. if you pay for fast delivery they will still take 2 weeks to ship you a tablet
5. if and when you receive your tablet it will have been improperly wrapped and thus damaged
i have bought from merimobiles twice once in 2010 and recently in october ... the time i ordered in 2010 they sent me the wrong color tablet and it took 1 month to receive with dhl 6-8 day delivery
this time i ordered a tablet they did the same thing took for ever to send my tablet and when i received it it was damaged with dead pixels all over the screen and white spots around the edges ..... they didnt even try to protect the tablet they just taped 2 pieces of cardboard over the box it came in and sent it to me ...... it literally shows signs of damage all over the screen ...
unless you want to deal with that kind of service i suggest you
NEVER BUY FROM MERIMOBILES
Click to expand...
Click to collapse

:silly:

reply to nikton
Hi I am Jay I am the service Team Manager at Merimobiles
First I want to say thank you for taking the time to share your experience, we take it seriously.
I do need to clarify a few things, The warranty is provided by the Manufacturer and not by us, and they service/repair
the items, they only replace the items if deemed necessary as stated in the return policy When we receive an item back for repairs the item is really with us for a maximum of 48 hours, as we simply forwarded it to the manufacturer so that it can be serviced under their warranty. In your case it took longer than usual as you sent back the item in between the chinese new year holiday. The speed as which we get it back from you is out of our control at it depends on the shipping method used and shipping company you used which we have no control off.
Prior to sending the item back the Manufacturer test the item, and we double check it prior to sending it back. All Smartphones are covered by a 1 Year Manufacturer's warranty.
he Warranty process with Manufacturers.
thank you
Jay
Merimobiles Service Team Manager
nikton said:
KEEP AWAY FROM MERIMOBILES
I bought a newman N1 in octomber 2012. The device came to me two weeks later but it was defective. No signal at all. I send an e-mail to them and they answered tons of e-mails just trying not to change it. After a month they told me to sent it back (I paid the fee) and they didn't change it as they should. I waited three!!!!!!!!!!!!!!!!!!! months to get it back repaired with another cover. they send me back my old phone with the red buttons but blue cover. CIRCUS. Last week the same thing again.
The phone is dead again and they send me the same b****it. I have to send it back to them , they will sent it to the manufacturer etc...
Another three months waiting just for a no good phone.
WARNING: STAY AWAY FROM MERIMOBILES. DANGER
Click to expand...
Click to collapse

:silly:

merimobiles-philip said:
Hi I am Jay I am the service Team Manager at Merimobiles
First I want to say thank you for taking the time to share your experience, we take it seriously.
I do need to clarify a few things, The warranty is provided by the Manufacturer and not by us, and they service/repair
the items, they only replace the items if deemed necessary as stated in the return policy When we receive an item back for repairs the item is really with us for a maximum of 48 hours, as we simply forwarded it to the manufacturer so that it can be serviced under their warranty. In your case it took longer than usual as you sent back the item in between the chinese new year holiday. The speed as which we get it back from you is out of our control at it depends on the shipping method used and shipping company you used which we have no control off.
Prior to sending the item back the Manufacturer test the item, and we double check it prior to sending it back. All Smartphones are covered by a 1 Year Manufacturer's warranty.
he Warranty process with Manufacturers.
thank you
Jay
Merimobiles Service Team Manager
Click to expand...
Click to collapse
Don't care, still not going to use your service.
Sent from my Nexus 7 using Tapatalk 4

You'll have to find another platform to bash anyone you have problems with. This isn't the right place.
Thread closed.

Never buy from CHINAPADMALL.COM!!!

Hi guys,
On May 2013, I've ordered UMI X2 from chinapadmall for €237.8 (=
323.39 USD). Actually first I ordered it from Pandawill (great website, great service) but I canceled the order because one day later I saw on CHINAPADMALL.COM "UMI X2 Turbo version" (With MTK6589T instead of MTK6589) and ordered from there. Of course CHINAPADMALL.COM lied to let people like me buy from them. There was actually no Turbo version available at that time.
Two months later I received standard version of UMI X2 (not the Turbo version of course) with defects: screen had bright annoying dot on it and I couldn’t transfer data from phone to pc, and contacted CHINAPADMALL to inform them about defects and asked what to do next. They told me to send the device back for replacement. They wouldn’t return my money back. So I had no other choice and did what they said. (paid:
25+ EURO = (34 USD) to send it back)
Two months later, package was arrived to their local post office. I sent a lot of e-mails to CHINAPADMALL to inform them about arrived package and to ask them to go and pick it up, but they never did. Post office could also not deliver the package. After two unsuccessful deliveries, China Post decided to ship the package back to me. In november 2013, I recieved the package. Then I contacted CHINAPADMALL again to let them know that I was disapointed (like they gave a **** about my disappointment) about their customer service and that I have to send it to them for the second time if they are going to be more responsible. They said that I can send it for the second time if I would like to. So I paid again 25+ EURO's (34 USD) to send it.
Package arrived this month (2014) at their local post office.
When I saw that on tracking website, I sent e-mail to CHINAPADMALL to inform them and to tell them to be more responsible this time. They told me that they will pick it up as soon as they can.
Luckily, few days later they had the package.
In total I lost +- 390 USD (+- 290 EUR) and more than 7 months time, and didn't use the device once. Now for that money I could buy octa-core phone or one of the best branded powerfull smartphones from trusted Chinese stores.
I’m still asking CHINAPADMALL to refund my money or send me a new phone, but they are not responding to it. Only yesterday they said short:
“If we replace new device for you, then how to do with this old device. We can not re-sell it after repaired it.”
Normaly, if you buy a product from somewere, and product is broken or whatever, you bring it back to the shop where you bought it within one week or 14 days and get your money back or get replaced gadget. That is exactly what I did, I sent it within few days back to them. Which seller is going to say something like: ‘What the hell I’m supposed to with broken device’? NOT A SINGLE SHOP WILL SAY SOMETHING LIKE THAT. But CHINAPADMALL did.
You can read on their website below on the page ‘Guarantee policy’:
5) How about the refund policy?
Second, For the problems caused by Chinapadmall, We will issue a complete or partial refund for the items if the clients do not agree on replacement or repairing. The problems include quality problem, mal function or miss delivery.......Please be noticed that all Chinapadmall products have 7 days return period (from client receiving the package to the client returning us) before being non-eligible for complete or partial refund. Please contact our customer service or live Support as soon as you find any problem after you receiving the products to avoid any postpone of better solution.
That’s exactly what I did. But they don’t give a **** about customers. Refunding?? They will not even talk about refunding. They don't even want to replace the device even they claimed to do it before, in their e-mails.
So what they have written there is just bull****. They don't want to respond to my e-mails with good arguments. Because they know that they can’t answer.
I want my money back because I never used this phone, or I want to chose for the price I paid other smartphone from their website.
Today I got e-mail that, they sent broken UMI X2 to factory to fix it. Again, I don't want fixed old phone. I had never chance to use it because It was traveling the world for 6-7 months. Even if I had, device is defect from the box.
So dear friends, NEVER EVER BUY ANYTHING FROM LIARS AND CHEATERS, FROM CHINAPADMALL(.)COM !!!
If you receive defect product from them, you will never be able to replace it and you will never be able to get your money back. Be informed.
Sorry for my bad English, but I think you'll understand my message.
And I would be very thankful if somebody can help me to get my money back..

Wow, sorry man. Was a working device finally sent to you??
I also ordered my UMI X2 through chinapadmall. My "gorilla glass" is now broken, and my GPS and 3G are faulty, but I think that these issues are UMI X2-related issues...

Dear friends... Never ever buy a Chinese smartphone in the first place.
Sent from my AWESOME Ponified HTC Sensation using Tapatalk 4

Whitestone not being helpful with honoring their warranty promise

I registered their screen protector, but when I wanted to request warranty replacement, their site crashes. I have tried many times. Even tried reregistering again and it still doesn't work. Their customer support said they don't know what the problem is and that is that for them. What do you guys advise me to do? I purchased 5 protectors from them and now they won't honor their promise.

What date are you putting in for the registration? I've had problems recently for items that I actually purchased in 2017, and found that re-registering them with a date of 2018 allowed me to request a warranty replacement for them.
My beef at the moment is that one of my replacements had a flaw in it, but they have suggested that I can request a replacement for it using the normal process, which means I get to pay the (slightly excessive) postage charges. I don't mind paying a tenner for a lifetime warranty replacement of this quality, but I do object to having to pay to replace a faulty item.

My guess is they actually cover their production cost with that (non tracked) postage.
I registered the product end of 2018 then reregistered again a few days ago. Nothing works and they have not replied to me. I am actually thinking about small claims court now.
I see I am not the only one with thiss issue.
Sadly @Whitestone Dome Glass doesn't receive private messages here but hopefully, since they have offered fair customer service before, they will help me.

notefreak said:
My guess is they actually cover their production cost with that (non tracked) postage.
I registered the product end of 2018 then reregistered again a few days ago. Nothing works and they have not replied to me. I am actually thinking about small claims court now.
I see I am not the only one with thiss issue.
Sadly @Whitestone Dome Glass doesn't receive private messages here but hopefully, since they have offered fair customer service before, they will help me.
Click to expand...
Click to collapse
I've no doubt that the "postage cost" offsets the cost of supplying the replacement.
I'll try re-registering, and see what happens.

StevePritchard said:
I've no doubt that the "postage cost" offsets the cost of supplying the replacement.
I'll try re-registering, and see what happens.
Click to expand...
Click to collapse
I was able to register and request a replacement just fine. I didn't go as far as paying for it, but everything seemed to work up until that point.