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Hey Guys,
Time to vent some frustration here.
About a month ago I bought a Bell GT-I9000M off kijiji (after falling in love with it on a recent trip to Japan). I went through the flashing routines and settled on the doc roms. Somehow after some use/flashing I ended up killing it with what seems to be a corrupted internal sd card. I have no idea how that happened but it did. I can access download mode and flash with odin but I cant get the phone to boot. The phone boots past the samsung logo to a black screen and if I touch any of the buttons on the front they stay lit.
So last weekend I got the bright idea to buy another used phone, again from kijiji. This one was brand new, never used and seemed like a good option. I flashed the BUJP8_v9_Bell_Idan73_Special ROM and everything was fine up until yesterday. For some reason I could no longer send text messages. I called Rogers (my provider, phone was unlocked and working fine) for help and he had me do a few things including a battery pull and some sort of reset text message.
After the following reboot (after getting off the phone) my phone would no longer boot. I've since had the EXACT same issue as with the previous phone - phone sits at a black screen after the samsung logo and the buttons stay lit if I press one of them.
I can still flash this phone with odin and I can access the download/recovery screen but I cant do anything else.
Did I get 2 duds or did I do something to mess this phone up in someway? Is there anything I can do or do I have to send these things back to samsung some how?
Even now, I just reflashed with odin 1.7 to the I9000UGJK3 pda file and on the reboot after flash I get the 3e recovery screen with this error:
E:Can't mount /dev/block/mmcblk0p1 (I/O error) E:copy_dbdata_media:Can't mount SDCARD: your storage not prepared yet...
When I click format internal sd card it just repeats the same error...
What is going on with these phones?
Someone could confirm this, but I think bell could still services thoses with the serial number or IMEI (or such) You might want to contact them.
You will need Proof of Purchase to get repairs done via Bell / Dealer Stores.
Downgrade back to the BELL 2.1, boot into recovery and wipe all / internal SD. If that works, then upgrade back to 2.2. I had that problem when I upgraded to a corrupt 2.2 I downloaded online.
Gabriel
It makes absolutely no sense that you need proof of purchase for these phones.
I know you do, but its absolutely ridiculous. I could understand if the phone has been made and sold as an I9000M for more than a year, but they weren't and they haven't. Each have been manufactured this year. Either July or August, and sold.
So someone without a receipt should be given 1 year warranty based on the manufacturers date on the phone, no exceptions. Or if bell really wants to be a stickler about it, they can just say that phones without a receipt will only be warrantied up until July or August 2011, the one year anniversary of these phones being sold.
I know other corporations, including my BBQ manufacturer, did not need proof of purchase for a warranty claim. They simply asked me for my serial number, and could only give me warranty based on the manufacturers date. I purchased my BBQ much after the manufacturers date, but due to no proof of that, they still provided me the warranty because my actual BBQ didn't even exist prior to the Serial number. So they couldn't dispute it was still under warranty.
I'm sure if you yelled loud enough, they'll warranty it. They will have no leg to stand on. The phone is not stolen, wasn't reported stolen, has a valid IMEI and all of that.
How do they know its not stolen. They don't.
Sent from my GT-I9000 using Tapatalk
ickyboo said:
How do they know its not stolen. They don't.
Sent from my GT-I9000 using Tapatalk
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Absolutely they do. They have a list of blacklisted IMEI/ESN's. If that IMEI is on the list, not only will they not activate it, they will not warranty it, and they will not even return the phone back to you.
What they do exactly is tell you to wait while they go to the 'back' to complete the transaction, then call the police as you wait.
Activating a stolen phone is like trying to use a fraudulant/stolen credit card. Same thing. And same process.
If you're brave enough to explain your story to the police. Then go ahead and wait.
If the phone is an I9000M, then the phone was not brought from overseas. Its specific to Canada. The IMEI number will reflect that regardless of what ROM you may have installed on it.
has anyone tried it?
I think it was done by some users who bought the device to work on another network, I'd advise to try it first, get into a bell store and be real polite/nice with the clerk, he/she will most likely help you!
I'm going to bell tonight either way. I'm fed up. One phone maybe, but two phones dieing doesn't make any sense to me at all.
This is getting repaired and then going up for sale. I'm not going to take my chances on a third/repaired phone.
I don't know why everyone blames Bell for warranty work. Samsung should be the one people go to if their phone needs repair and was NOT purchased from Bell.
I'm assuming the OP purchased his phones from kijiji because he's using the phone for another provider but Bell. So tell me why Bell should service the phone or give them a replacement?
You know if you don't have a receipt and genuinely bought the phone from Bell, they will honor it because you have a contract with Bell and that's the proof you need. They have all the info regarding your phone when you bought it.
I don't work for Bell. But seriously, you people make no sense.
greeced said:
Absolutely they do. They have a list of blacklisted IMEI/ESN's. If that IMEI is on the list, not only will they not activate it, they will not warranty it, and they will not even return the phone back to you.
What they do exactly is tell you to wait while they go to the 'back' to complete the transaction, then call the police as you wait.
Activating a stolen phone is like trying to use a fraudulant/stolen credit card. Same thing. And same process.
If you're brave enough to explain your story to the police. Then go ahead and wait.
If the phone is an I9000M, then the phone was not brought from overseas. Its specific to Canada. The IMEI number will reflect that regardless of what ROM you may have installed on it.
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yvrRome said:
I don't know why everyone blames Bell for warranty work. Samsung should be the one people go to if their phone needs repair and was NOT purchased from Bell.
I'm assuming the OP purchased his phones from kijiji because he's using the phone for another provider but Bell. So tell me why Bell should service the phone or give them a replacement?
You know if you don't have a receipt and genuinely bought the phone from Bell, they will honor it because you have a contract with Bell and that's the proof you need. They have all the info regarding your phone when you bought it.
I don't work for Bell. But seriously, you people make no sense.
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We "People" make no sense? Well let me boil it down for you...
Bell is not on the hook for any warranty repair. Samsung is. However Bell, at least in Ontario is the ONLY authorized cell provider licensed by Samsung to purchase the phone at or for. So if you buy it at Best Buy, Future Shop, or any other cellular place without contract, they are NOT authorized to activate that non-contract phone with any other cell provider.
So with that being said. Those phones that Best Buy and Future Shop and those other companies get are obtained through the same source Bell gets their stock from. Why? Because that is the person that tells bell the phone is theirs.
So no matter where they get the phone from, there is one person, or a group of people at Samsung telling Bell another phone has been sold.
So why is Bell a good place to go to? Try phoning Samsung to get warranty work done without the assistance of Bell or the place you bought it at. They won't do it. Why? Because its a branded phone and they don't have the same system Bell does when it comes to tracking stolen goods.
Think about it. Why would anyone have to go to Bell at all? Why wouldn't Samsung just do all the warranty work themselves absolving Bell of any post-relations with their clients? Simple. Because you bring it in, they check the serial numbers against a flagged database only they, and their point-of-sale partners have. The same list that is shared with other providers to track stolen equipment.
So Samsung won't do the repair straight out, unless you buy the phone directly from them. And to that, I don't even think they sell the phone in Canada without the assistance of a provider. They do however in other countries from what I understand.
So making this extremely long story short. Samsung is on the hook for the cost of repair. Not bell. So tell me why bell can't be the intermediary for a person that didn't buy it there? It costs them nothing and improves relations with the general public.
Make sense now? Clear as mud? Didn't think so.
EDIT: And no one said anything about Bell giving them a replacement. They only do that as a courtesy to THEIR customers if need be or if Samsung says there's no other choice.. Again, samsung is on the hook for the replacement of any I9000M phone. Whether Bells or Not. If Bell gives their customer a replacement and Samsung said no, that is the only way Bell would have to pocket anything.
But for this purpose, I only spoke of warranty repair, not replacement. But again, thats up to Samsungs discretion based on what FutureTel, the only repair centre for them, tells them.
LAST EDIT: It is in the best interest of any person out there looking for warranty work to ensure you go to a Bell CORPORATE store and not a franchised store. I confirmed yesterday (EVEN THOUGH I HAVE A CONTRACT WITH BELL) that franchised stores can make up their own rules and do not have to accept the repair (Like they didn't mine) because I didn't buy it from that franchise. The owner of that store says the Corporate stores will take anything regardless of where it was purchased.
Oh and I had my contract, and my receipt for the purchase with me too.. still wouldn't take it. HMMMM.
You took a chance purchasing your phone off Kijjii, you knew that chance since you already had one dead SG. All the money spent on Kijjii on 2 phones and you could of most likly bought the phone new and would of had a receipt and a waranty ;p.
greeced said:
It is in the best interest of any person out there looking for warranty work to ensure you go to a Bell CORPORATE store and not a franchised store. I confirmed yesterday (EVEN THOUGH I HAVE A CONTRACT WITH BELL) that franchised stores can make up their own rules and do not have to accept the repair (Like they didn't mine) because I didn't buy it from that franchise. The owner of that store says the Corporate stores will take anything regardless of where it was purchased.
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Hit a nerve did I? LOL
That's great news for everyone that bought used phones. Hopefully it's not one of those made up rules from that Franchise owner you speak of.
I never said you can return your phone to any Franchise store. That's common knowledge (to me and my friends at least) that you have to return to the store you bought it from or a corporate store. That's nothing new.
You're not going to find a lot of businesses that will honor warranty on a product that was not purchased from them. I'm talking products bought from kijiji or craigslist etc (like the OP)... NOT Best Buy or Future Shop. I'd be surprised to see if Bell Corp would accept a phone bought from kijiji especially if they are not Bell customers.
yvrRome said:
Hit a nerve did I? LOL
That's great news for everyone that bought used phones. Hopefully it's not one of those made up rules from that Franchise owner you speak of.
I never said you can return your phone to any Franchise store. That's common knowledge (to me and my friends at least) that you have to return to the store you bought it from or a corporate store. That's nothing new.
You're not going to find a lot of businesses that will honor warranty on a product that was not purchased from them. I'm talking products bought from kijiji or craigslist etc (like the OP)... NOT Best Buy or Future Shop. I'd be surprised to see if Bell Corp would accept a phone bought from kijiji especially if they are not Bell customers.
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Condescending comments always hit a nerve. Thats nothing new, so you can LOL all you want. There are better ways to try and get your point across than speaking down to us "people".
At any rate...
My whole point is, it shouldn't matter where you bought it from, its impossible for any of these phones to be beyond the 1 year manufactured date. And since all I9000M's come with Bell's bloated firmware, they should warranty them regardless of where you bought them from, as it doesn't cost them a penny. Any company that I have dealt with in the past where a receipt was missing honoured the warranty based on a manufacturers date.
This is not a Samsung Galaxy S we are speaking of here. Its a BELL Samsung Galaxy S Vibrant. And no I9000M out there has a different distinction. Or at least none with Bell listed IMEI's.
Buying this from Kijiji is still a risk though.. Samsung could always deny your warranty claim depending on what caused the error in the first place. But the denial of warranty claim should happen at the repair service level, not at a Bell store.
greeced said:
Condescending comments always hit a nerve. Thats nothing new, so you can LOL all you want. There are better ways to try and get your point across than speaking down to us "people".
At any rate...
My whole point is, it shouldn't matter where you bought it from, its impossible for any of these phones to be beyond the 1 year manufactured date. And since all I9000M's come with Bell's bloated firmware, they should warranty them regardless of where you bought them from, as it doesn't cost them a penny. Any company that I have dealt with in the past where a receipt was missing honoured the warranty based on a manufacturers date.
This is not a Samsung Galaxy S we are speaking of here. Its a BELL Samsung Galaxy S Vibrant. And no I9000M out there has a different distinction. Or at least none with Bell listed IMEI's.
Buying this from Kijiji is still a risk though.. Samsung could always deny your warranty claim depending on what caused the error in the first place. But the denial of warranty claim should happen at the repair service level, not at a Bell store.
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Did you flash with Odin?
I had to send my phone into LG for repair. I am a Prepaid T-Mobile customer. Since I got the phone back, whenever I try to open the app to check on Permanent Unlock (as I have done temp in the past), the app get this error when Connecting to NetworkL:
Device not recognized by your service provider. Please call customer care.
Well, I tried using chat service on their website and all that resulted in was the person thinking they should send in an unlock request for me. I knew this was wrong. Next day I get an email from the unlock dept telling me to use the app
Since I figure people here tend to be smarter than a telco tech support person, I would ask here before pursuing this further with Tmo.
This is in fact the same phone I sent in...I checked the IMEI, etc. Using the same tmo sim card.
Any ideas?
Thanks
I have gone through this with T-Mobile and LG. Because you are prepaid there is no account for you at T-Mobile. According to them, the new rules are: you must be active (have an account), have either spent $100 on your account or have purchased $100 to be used on your account, and be active for 40 days. So you could borrow someone else's sim card that is in good standing, post paid, older than 40 days, and has had $100 spent or is in the account. YES, this is extortion at it's finest! The only other way would be to find a verified seller that has a money back guarantee, who is willing to unlock your phone for a fee. The cheapest legit one I saw on the internet was about $55. NOW, you can use MetroPCS, T-Mobile, and Simple Mobile sim cards without unlocking your phone because Metro and Simple are MVNO's (subsidiary carriers that use T-Mobile towers. You CAN'T use AT&T, Verizon, etc. BUT you can't switch from T-Mobile to Simple Mobile. You can switch from T-Mobile or Simple Mobile to MetroPCS. I did it.
thevmax said:
I have gone through this with T-Mobile and LG. Because you are prepaid there is no account for you at T-Mobile. According to them, the new rules are: you must be active (have an account), have either spent $100 on your account or have purchased $100 to be used on your account, and be active for 40 days. So you could borrow someone else's sim card that is in good standing, post paid, older than 40 days, and has had $100 spent or is in the account. YES, this is extortion at it's finest! The only other way would be to find a verified seller that has a money back guarantee, who is willing to unlock your phone for a fee. The cheapest legit one I saw on the internet was about $55. NOW, you can use MetroPCS, T-Mobile, and Simple Mobile sim cards without unlocking your phone because Metro and Simple are MVNO's (subsidiary carriers that use T-Mobile towers. You CAN'T use AT&T, Verizon, etc. BUT you can't switch from T-Mobile to Simple Mobile. You can switch from T-Mobile or Simple Mobile to MetroPCS. I did it.
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Hmm. I am sadly aware of tmo's FU to prepaid customers needing service, as I have experienced it as well.
But, before I sent it in this app did recognize my phone and would allow me to temp unlock. It is only since it came back from LG repair that it stopped working. This was a period of maybe 10 days.
One item I question, but imagine it is nothing is that under the battery next to the original label with IMEI, model, seriel, etc , they place another label that has a barcode with the imei numbers next to that LB (Leather Back). Above that is shows HB811LB, but then after that BT01 EU.
No idea what that was about but EU made me think Europe.
I am interested to know if and/or how you got this resolved. I am suffering the exact same issue with a T-Mobile LG V10 after sending it in for repair.
Same thing with me, i was able to get the prompt to temp or perm unlock before i sent my g4 off to LG. Phone came back same IMEI on sticker and on device after dialing *#06# I get the stupid message device not recognized by your service provider. Please contact customer care. I tried reinstalling the firmware, same firmware that was in there, didn't want to brick the phone again.... still nothing.
I had the same issue and Tech support ended up sending me a new device. I purchased a phone and it ended up failing during a software update and wouldn't boot. Had to send it into LG for repair. Got it back andnit wouldn't unlock with the same error. Tech Support had sent me a replacement device brand new not refurbished after about 2 phone calls complaining about it not recognizing my device in the unlock app.
Sent from my LG-H811 using XDA Premium HD app
motive said:
I had the same issue and Tech support ended up sending me a new device. I purchased a phone and it ended up failing during a software update and wouldn't boot. Had to send it into LG for repair. Got it back andnit wouldn't unlock with the same error. Tech Support had sent me a replacement device brand new not refurbished after about 2 phone calls complaining about it not recognizing my device in the unlock app.
Sent from my LG-H811 using XDA Premium HD app
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Hmm nice to know, the only problem is i bought this phone from someone and I'm in Canada.
motive said:
I had the same issue and Tech support ended up sending me a new device. I purchased a phone and it ended up failing during a software update and wouldn't boot. Had to send it into LG for repair. Got it back andnit wouldn't unlock with the same error. Tech Support had sent me a replacement device brand new not refurbished after about 2 phone calls complaining about it not recognizing my device in the unlock app.
Sent from my LG-H811 using XDA Premium HD app
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Maybe I should call them again. Last time I tried they basically said FU to me. They repaired it and that was that. Frankly, the only thing keeping me with these TMO arses is that I have a super cheap prepaid plan they no longer offer.
Of course my concern with them replacing the phone is that the replacement could have any of the other various issues that this LG quality control clusterF*** has.
Thinking along the lines of it being my last LG product instead. Maybe even sell it now before the flood and use my little LG Leon backup phone I bought when I initially sent this one in for service.And Maybe tell TMO FOOO too.
Whatever LG is doing when they are flashing phones back to stock after them being bricked, is really messing up the phones. I sent out another one and the IMEI is clear fully paid off and the device unlock app is pulling the same ****. I'm not impressed. T-mobile won't unlock the phone either because i'm not the original owner. There is no block what so ever on the phone. PURE B.S on T-mobile and LG's part.
On the phone with LG now. So far getting the same run-around. He is actually calling TMO support because he simply won't believe they can't fix it.
If I don't get a replacement, I may be selling this phone, done with LG for good and ordering a Moto X Pure or something
I don't mind a screw up by a company, but you best stand behind your product properly or foo you and your company, IMO.
Results of call.....Total Failure. The LG person pawns me off on a TMO person who asks for my number so they can call back. Instead, they just transferred me to a TMO support idiot who had no idea whatsoever about what was going on. Really sick of both these company's Bull****. Pretty sure this is my last LG product ever.
Decided to try again using Chat.
So annoyed with LG and TMO right now I may sell the phone and buy a Nexus 6p and Foo to all LG products in the future.
I think it has to do with LG's firmware they install. Can't see what else it can be. After installing the stock 10n firmware still getting the same error. Not sure what i can do, most likely i'll be selling the phone on swappa.
Masaker514 said:
I think it has to do with LG's firmware they install. Can't see what else it can be. After installing the stock 10n firmware still getting the same error. Not sure what i can do, most likely i'll be selling the phone on swappa.
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Agreed. Something they are doing when they flash their firmware is causing the problem. It is NOT T-Mobile (albeit their quality of service for prepaid customers sucks ass
And that is fine if they fix the issue. Now they are just being ****tards and I have about had it.
All I can say is that after the quality control debacle of the G4, you'd have to be a fool to buy a G5. I know I won't
Barsky said:
Agreed. Something they are doing when they flash their firmware is causing the problem. It is NOT T-Mobile (albeit their quality of service for prepaid customers sucks ass
And that is fine if they fix the issue. Now they are just being ****tards and I have about had it
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The more i speak to t-mobile the more i hate them, who puts an unlock app on a phone? In Canada we buy a phone same day get an unlock code and call it a day. I'm sure people will be leaving t-mobile to go elsewhere.
Sent from my LG-H812 using Tapatalk
Masaker514 said:
The more i speak to t-mobile the more i hate them, who puts an unlock app on a phone? In Canada we buy a phone same day get an unlock code and call it a day. I'm sure people will be leaving t-mobile to go elsewhere.
Sent from my LG-H812 using Tapatalk
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It's because that crazy ass John Legarde is a jerkoff and this is their way of screwing over customers on Sim Unlocking. They actually put something in there that disallows the normal way of sim unlocking, if you put CM on your phone that will prompt for an unlock code (I bought one cheap).
T-Mobile is just simply an ASSHOLE company run by a human freak of nature
Barsky said:
It's because that crazy ass John Legarde is a jerkoff and this is their way of screwing over customers on Sim Unlocking. They actually put something in there that disallows the normal way of sim unlocking, if you put CM on your phone that will prompt for an unlock code (I bought one cheap).
T-Mobile is just simply an ASSHOLE company run by a human freak of nature
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I also heard that you cant root it put in the international rom, put in a foreign sim and it asks for an unlock code. After that the phone says unlocked but it actually isn't. I wish i knew for about development i'd tear one of the 2 phones apart and try to fet the partition that allows us to bypass the unlock.
Sent from my LG-H812 using Tapatalk
Masaker514 said:
I also heard that you cant root it put in the international rom, put in a foreign sim and it asks for an unlock code. After that the phone says unlocked but it actually isn't. I wish i knew for about development i'd tear one of the 2 phones apart and try to fet the partition that allows us to bypass the unlock.
Sent from my LG-H812 using Tapatalk
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Hah. Well, I am just trying to have it work being totally legit. It has nothing to do with rooting and romming, that much know as the problem existed right out of the box from them. Also, before the repair, the app work 100% rooted or not.
duplicate. my bad.
I always wonder why that button says Edit/Delete, but you can never delete them. :laugh:
Well, I just ordered a Nexus 6p with Project Fi. If I like it I will port my tmo number to it and be done with LG....since fi uses tmo, I will simply be done dealing with them directly.
Not sure I see any downsides to this
Hah, decided to make one last attempt with LG tech support, this time via email. Besides explaining to them why their initial reply was wrong, I also told them I have pretty much given up on future LG purchases and that I have a nexus 6p on the way to replace this phone. Just got another reply and supposedly he is kicking it up to his manager. We will see what happens, but I am not raising my expectations. Nothing says I can't cancel the nexus 6p.
I'm in peculiar situation: I bought my T-mo S8 direct from Samsung, paid in full, so now whom do I go to unlock my SIM? People from Canada received unlock code together with copy of bill, but I can't find anything on mine, any suggestions? Of course I want to do it as painless as possible and I want to ask here before calling customer service and waste few hours.
pete4k said:
I'm in peculiar situation: I bought my T-mo S8 direct from Samsung, paid in full, so now whom do I go to unlock my SIM? People from Canada received unlock code together with copy of bill, but I can't find anything on mine, any suggestions? Of course I want to do it as painless as possible and I want to ask here before calling customer service and waste few hours.
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I'm in the same boat as you
Sent from my SM-G950U using Tapatalk
pete4k said:
I'm in peculiar situation: I bought my T-mo S8 direct from Samsung, paid in full, so now whom do I go to unlock my SIM? People from Canada received unlock code together with copy of bill, but I can't find anything on mine, any suggestions? Of course I want to do it as painless as possible and I want to ask here before calling customer service and waste few hours.
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I am in the same situation. From my understanding of past and present TMo devices, the account has to be in good standing (EIP/equipment paid off) AND your device needs to have 40 or 45 days (someone correct me) of continuous usage on TMo network before you can request the Device App unlock = carrier unlock.
So just wait until then
Sent from my SM-G950U using Tapatalk
As I suspected, I called Samsung to unlock my phone, they told me to call T-mo, called T-mo, they told me to call Samsung, wasted already 1 hour on this.
escabar said:
I am in the same situation. From my understanding of past and present TMo devices, the account has to be in good standing (EIP/equipment paid off) AND your device needs to have 40 or 45 days (someone correct me) of continuous usage on TMo network before you can request the Device App unlock = carrier unlock.
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It's 40 days, that is I was told by CS. After that you use "Device unlock" app on your phone and choose permanent unlock.
Same techniques for S6 and S7 and it worked for me.
First of all I'm leaving on a trip in 20 days, second, the phone is paid in full now, not in 40, third I didn't buy it from T-mo so most likely they wont have any record of it. It's total BS and should be illegal, in Canada Samsung sends unlock code with the phone., but I guess here consumers have no protection. Last time I'm buying carrier phone. This whole locking of the phones is leftover from carrier subsidies and should not exist outside of those plans, if they still taking place. And a funny thing is I have no intention of leaving T-mo anyway and there are services to unlock phone for money. I remember some law about phone getting unlocked when paid I read about few years ago, but can't get any details now.
pete4k said:
First of all I'm leaving on a trip in 20 days, second, the phone is paid in full now, not in 40, third I didn't buy it from T-mo so most likely they wont have any record of it. It's total BS and should be illegal, in Canada Samsung sends unlock code with the phone., but I guess here consumers have no protection. Last time I'm buying carrier phone. This whole locking of the phones is leftover from carrier subsidies and should not exist outside of those plans, if they still taking place. And a funny thing is I have no intention of leaving T-mo anyway and there are services to unlock phone for money. I remember some law about phone getting unlocked when paid I read about few years ago, but can't get any details now.
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That is T-Mobile branded phone, and that is their rules, sorry for that. What you can do, before going on the trip, on that app/ choose Temporary unlock, it's good for 30 days and you can have it up to 5 times in a year.
pete4k said:
First of all I'm leaving on a trip in 20 days, second, the phone is paid in full now, not in 40, third I didn't buy it from T-mo so most likely they wont have any record of it. It's total BS and should be illegal, in Canada Samsung sends unlock code with the phone., but I guess here consumers have no protection. Last time I'm buying carrier phone. This whole locking of the phones is leftover from carrier subsidies and should not exist outside of those plans, if they still taking place. And a funny thing is I have no intention of leaving T-mo anyway and there are services to unlock phone for money. I remember some law about phone getting unlocked when paid I read about few years ago, but can't get any details now.
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You can call T-Mobile and let them know that you are travelling out of the country on ___ date and ask for an unlock code for a long time customer. It has worked for me in the past if you get the right rep.
mrbear01 said:
You can call T-Mobile and let them know that you are travelling out of the country on ___ date and ask for an unlock code for a long time customer. It has worked for me in the past if you get the right rep.
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I have the same problem, I bought the phone from Samsung.com and there was no option to purchase an unlocked phone. I am traveling in two days for a few weeks and I called Tmobile several times trying to at least get a temporary unlock and even that cannot be done. They said it has to be on their network for 40 days. I even called Samsung and they said all the unlock codes are sent to Tmobile and only they can unlock it due to the stupid Device Unlock app. You cannot unlock it even if you have the code, only the app can unlock it. If I didn't like the S8 so much I would have switched to the iPhone 7. Absolutely ridiculous!!!
I still don't understand how T-mo will know the phone you purchased direct from Samsung is paid for and should not have SIM locked to begin with.
I have the same problem with my S8. Bough it directly from Samsung. I contacted Samsung and they told me that I need contact tmobile; contact tmobile and they told me that my phone does not show in their system as a tmobile phone because I did not buy it from them. I need my phone unlock so when I travel overseas I can use a local sime card. I don't want to wait until 40-45 days go able to unlock my phone and then not be able to return it to Samsung. There some unlock services charging $50.00 plus to unlock it. I don't want to expend more money, since this phone is already very expensive.
kindongo said:
I have the same problem with my S8. Bough it directly from Samsung. I contacted Samsung and they told me that I need contact tmobile; contact tmobile and they told me that my phone does not show in their system as a tmobile phone because I did not buy it from them. I need my phone unlock so when I travel overseas I can use a local sime card. I don't want to wait until 40-45 days go able to unlock my phone and then not be able to return it to Samsung. There some unlock services charging $50.00 plus to unlock it. I don't want to expend more money, since this phone is already very expensive.
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It's not even about money, this should be illegal. This whole business of locking the SIM card is left over from contract subsidized phones and I could perfectly understand that phone belonged to phone company and you just leased it until end of contract. Now I praise T-mo for getting rid of this practice and changing whole industry, so now at least you know what are you paying for and how much. But now SIM locking shouldn't even happen anymore: if phone is stolen/unpaid for, blacklist IMEI and also you can unlock SIM for the fee, even if it is stolen, so what purpose this SIM locking serves? Canada gets unlock code with the phone.
Anybody had any luck getting the phone unlock.?I waited too long to return the phone, now I'm stuck with it.
http://www.cellunlocker.net/t-mobile-device-unlock-app.php
the service is expensive $130 dls for the unlock
kindongo said:
Anybody had any luck getting the phone unlock.?I waited too long to return the phone, now I'm stuck with it.
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I was in the same boat as you. Went through T-Force on Twitter and seemed to have gotten a rep on the first go who understood the situation and submitted my IMEI number to the right place. Your IMEI number needs to be added to their "device distribution inventory system" and needs to be submitted to their highest level tech support, this allows the Device Unlock app think your phone came from T-mobile's inventory and will let the app unlock your phone.
There may be hope for everyone in the future, this one of the final responses I got from them:
"I am right there with you. It definitely makes things harder on both sides since the phone isn't technically bought from us, even though it is branded a T-Mobile phone and our system rejects any IMEI that didn't come from our inventory. None the less, we're all about giving you full access to what is yours. Teams are currently working on a process update that'll make things a lot more seamless, but in the meantime we've got this work around! I really appreciate you taking the time to reach out to us today!"
14 hours later I tried the Unlock Device app and requested the permanent unlock and was greeted with "Unlock Approved: Mobile Device is permanently unlocked"
Device is fully unlocked, tested with an AT&T SIM card and everything worked fine. After 2 reboots the Device Unlock app even disappeared from my phone. I'm so happy with how fast T-Mobile dealt with this. The more people that make a stink about this issue on social media hopefully T-Mobile will find a permanent fix for people buying a SIM locked at full price and have it easily unlocked under their standard procedure.
INGHUGO said:
http://www.cellunlocker.net/t-mobile-device-unlock-app.php
the service is expensive $130 dls for the unlock
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Click to collapse
Did this work for you and were you able to successfully unlock ?
no,unfortunately it couldn't be unlocked because cellunlock no longer have access to their server ,I had to have a contract and wait the 40 days that are the requirement so I can release it
I dont think anybody has now. nearly all the sites i checked unlocking tmobile does not seems to be available.
fragg3d said:
I was in the same boat as you. Went through T-Force on Twitter and seemed to have gotten a rep on the first go who understood the situation and submitted my IMEI number to the right place. Your IMEI number needs to be added to their "device distribution inventory system" and needs to be submitted to their highest level tech support, this allows the Device Unlock app think your phone came from T-mobile's inventory and will let the app unlock your phone.
There may be hope for everyone in the future, this one of the final responses I got from them:
"I am right there with you. It definitely makes things harder on both sides since the phone isn't technically bought from us, even though it is branded a T-Mobile phone and our system rejects any IMEI that didn't come from our inventory. None the less, we're all about giving you full access to what is yours. Teams are currently working on a process update that'll make things a lot more seamless, but in the meantime we've got this work around! I really appreciate you taking the time to reach out to us today!"
14 hours later I tried the Unlock Device app and requested the permanent unlock and was greeted with "Unlock Approved: Mobile Device is permanently unlocked"
Device is fully unlocked, tested with an AT&T SIM card and everything worked fine. After 2 reboots the Device Unlock app even disappeared from my phone. I'm so happy with how fast T-Mobile dealt with this. The more people that make a stink about this issue on social media hopefully T-Mobile will find a permanent fix for people buying a SIM locked at full price and have it easily unlocked under their standard procedure.
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Thanks, I will try that
bought this phone on april of 2016 off craiglist it was unlocked. brother sent it to me to mexico used telcel and then movistar..
and on this past 19th my phone didnt want to make calls only emergency.. i live a place where theres alot of killings as they fight for control of the towns. drug lords are in a battle since feb.. so i heard that when the marines or military are in cities or towns they cut all cell phone comunications. not sure if its true.. so i tought it was that as theres been alot of military on the town and 3 helicopters.. so next day samething but my moms phone was working fine... so i asked my niece for a telcel sim card. i inserted the sim and i got service and called my moms phone.. so i assumed i had a bad sim. but then i tried other movistar sim my mothers and samething happened no service. but not on telcel.. so i tought movistar blocked me. my mom lost her phone a cheap phone and i reported from my phone for stolen.. but its was confusing.. so a might have enter mine.. day after it was locked.. partially as i could use telcel..
so i call movistar and they said that my sim card was inactive cause it was reported lost . i gave my info and customer service activated my sim card again... supposely never tried it in another phone.. then i waited but no service i only get emergency calll only.. so i used telcel for 2 days and then samething it now tells me emergency calls only on telcel too.... called tmobile and they said that the imei was not on their records....tmobile website that checks imeis status and i tried it and it says that it was reported stolen.. after more then a year.??
was it really reported stolen..?? or did movistar locked it.? can they read imei with sim card inserted.? cause ive never gave them my imei.. ??
am very pissed stress anxiuos.. and hurt.:crying::crying:. i hate people that take advantage of others. they deserve to die.. yes die.. we donst need those people... sorry am very frrustrated.. and mad.. i dont like beign lied to.
i happen to have anxiety attacks.. so i gather this money with alot of sacrifice... i cant hold a job besides jobs in mexico are a joke..
I bought a G4 on craigslist and it turned out being blocked. It was blocked because there was an unpaid balance with Tmobile. I bought it very cheap for at the time I got it so i was a little suspicious to begin with but I got it so cheap it was not worth my time and gas money to return it to the guy I bought it from. I got his name and had his phone number and picture i took of him with the phone when i got him to write me a receipt. He gave me some story about he let his room mate put it in his name and and the room mate didn't make the payments and so on. He was willing to give me my money back but i just decided to keep it and use it as a Wifi phone.
I called Tmobile and they couldn't really tell me anything because the account was in someone else's name and they also did not seem to care about getting the phone back and told me they would be glad to sign me up for service and sell me a new phone.
I had planned to use it on Ting and it was blocked...not locked. From what I understand the phone sends out a code ever time it logs onto the network. I am not sure if it is just imei number but there is some unique identifier for every phone. And once the blocked process is done the phone can not connect to the network. I found out companies in the US share these blacklist numbers now and if you are on it there is not much you can do besides changing out the chipset for one with a clean imei. I did not know they were now sharing these numbers with Mexico but it makes sense as i read that a lot of stolen phones go either there or to Europe where the info was not yet being shared.
I really enjoy my G4, even though it is just for wifi use, I use it with google voice. I really hate i can't connect it to a mobile network though, so much in fact that I am considering buying another G4 off ebay or somewhere (an unlocked, unblocked one). If the G4 was waterproof and had a fingerprint reader I would have already bought one. Oh and another thing that is holding me back now is the locked bootloaders. I have been reading and trying to figure out which ones can be unlocked and rooted now. From what i can gather is that 811 and 815 models can still be rooted...and 811s only if they are not updated to a certain point.
Now I am debating Moto G's and a few other phones that are unlocked and will work on all US carriers. I still feel the G4 is a nicer phone for the money than a lot of them, even with all the issues there have been with the G4s. Sorry to hear about your phone, not sure if you have google voice in Mexico but if so you might want to check it out. There may also be some other apps that let you use it as a wifi phone as well.
fuzzy_ said:
I bought a G4 on craigslist and it turned out being blocked. It was blocked because there was an unpaid balance with Tmobile. I bought it very cheap for at the time I got it so i was a little suspicious to begin with but I got it so cheap it was not worth my time and gas money to return it to the guy I bought it from. I got his name and had his phone number and picture i took of him with the phone when i got him to write me a receipt. He gave me some story about he let his room mate put it in his name and and the room mate didn't make the payments and so on. He was willing to give me my money back but i just decided to keep it and use it as a Wifi phone.
I called Tmobile and they couldn't really tell me anything because the account was in someone else's name and they also did not seem to care about getting the phone back and told me they would be glad to sign me up for service and sell me a new phone.
I had planned to use it on Ting and it was blocked...not locked. From what I understand the phone sends out a code ever time it logs onto the network. I am not sure if it is just imei number but there is some unique identifier for every phone. And once the blocked process is done the phone can not connect to the network. I found out companies in the US share these blacklist numbers now and if you are on it there is not much you can do besides changing out the chipset for one with a clean imei. I did not know they were now sharing these numbers with Mexico but it makes sense as i read that a lot of stolen phones go either there or to Europe where the info was not yet being shared.
I really enjoy my G4, even though it is just for wifi use, I use it with google voice. I really hate i can't connect it to a mobile network though, so much in fact that I am considering buying another G4 off ebay or somewhere (an unlocked, unblocked one). If the G4 was waterproof and had a fingerprint reader I would have already bought one. Oh and another thing that is holding me back now is the locked bootloaders. I have been reading and trying to figure out which ones can be unlocked and rooted now. From what i can gather is that 811 and 815 models can still be rooted...and 811s only if they are not updated to a certain point.
Now I am debating Moto G's and a few other phones that are unlocked and will work on all US carriers. I still feel the G4 is a nicer phone for the money than a lot of them, even with all the issues there have been with the G4s. Sorry to hear about your phone, not sure if you have google voice in Mexico but if so you might want to check it out. There may also be some other apps that let you use it as a wifi phone as well.
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h811 can be unlcoked but only in MM from version 20i upwards upto latest 20v.
I had planned to use it on Ting and it was blocked...not locked. whats the difference.?
well i have called tmobile and i have heard this morning that its is not blocked from their side.. but last night anotherone said it was.. i had this phone for more then a year.. i hope maybe it isnt blocked by tmobile but from movistar .. as i accidentally placed my sim card number its so confusing.. talked to movistar but they want me to show proof of purchase.. wich i dont have.. at the time i got mine they were around 450$ am really depressed..
Blocked is blacklisted, once it goes on it doesn't come off the blacklist unless the original account owner pays off what is owed, at least in the case of my phone it is like that. Tmobile has an IMEI online checker https://es.t-mobile.com/verifyIMEI.aspx when i enter mine i get a message:
Your device is locked and will not work on the T-Mobile network. If you think this is a mistake, call Customer Service.
Another IMEI checker I use says that: The device has been BLOCKED by T-Mobile carrier.
I guess if i were you and the person at Tmobile told me it wasn't blocked by them, I would have said send me a sim card. And then got their name.
I have read about a lot of people getting scammed with the G4, person finances the phone, sells the phone then files an insurance claim. The person that buys the phone can use it for a while, sometimes months, not sure about years. The process finally catches up, the phone gets blacklisted and the person that bought it second hand and thought things were fine is left with a phone that can't be put on a network. I don't know if that is what happened with your phone or not, just saying it could be. I would check several imei checker websites if I were in your position.
I have other phones but none as nice as my G4, I like the phone and would really like to have it as my main carry phone but now I have seen them for 139 USD new on ebay, a good used one under 100. I may go for one or I may try to get something that is unlocked and works on all US carriers.
I hope you get things worked out with yours. I never even got mine hooked up with a carrier but I have enjoyed rooting it and using it as a wifi home phone and using the IR blaster. I have got moneys worth out of it just doing things like that. I now run Lineage on it and have Hangouts, Google assistant, Atmos and Nova launcher among other things so I am happy. I am pretty sure i don't want one that is not rooted though.
Edit: Locked means it can only be used on a certain network. If a phone is network locked say it is a Tmobile phone, it can only be used on Tmobile.
fuzzy_ said:
Blocked is blacklisted, once it goes on it doesn't come off the blacklist unless the original account owner pays off what is owed, at least in the case of my phone it is like that. Tmobile has an IMEI online checker https://es.t-mobile.com/verifyIMEI.aspx when i enter mine i get a message:
Your device is locked and will not work on the T-Mobile network. If you think this is a mistake, call Customer Service.
Another IMEI checker I use says that: The device has been BLOCKED by T-Mobile carrier.
I guess if i were you and the person at Tmobile told me it wasn't blocked by them, I would have said send me a sim card. And then got their name.
I have read about a lot of people getting scammed with the G4, person finances the phone, sells the phone then files an insurance claim. The person that buys the phone can use it for a while, sometimes months, not sure about years. The process finally catches up, the phone gets blacklisted and the person that bought it second hand and thought things were fine is left with a phone that can't be put on a network. I don't know if that is what happened with your phone or not, just saying it could be. I would check several imei checker websites if I were in your position.
I have other phones but none as nice as my G4, I like the phone and would really like to have it as my main carry phone but now I have seen them for 139 USD new on ebay, a good used one under 100. I may go for one or I may try to get something that is unlocked and works on all US carriers.
I hope you get things worked out with yours. I never even got mine hooked up with a carrier but I have enjoyed rooting it and using it as a wifi home phone and using the IR blaster. I have got moneys worth out of it just doing things like that. I now run Lineage on it and have Hangouts, Google assistant, Atmos and Nova launcher among other things so I am happy. I am pretty sure i don't want one that is not rooted though.
Edit: Locked means it can only be used on a certain network. If a phone is network locked say it is a Tmobile phone, it can only be used on Tmobile.
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Click to collapse
i had so many things going thru my mind i didnt pay attention to ir. you right and i get it.. well thanks for your wishes...
in the morning i called and a guy told me that my phone isnt locked or blocked. that its fine theres no report of it. for beign stolen.. so not so sure i gave them another call later today and this time a nice lady talked to me and kindly check and told me samething that it isnt blocked or locked from them. no reports. that i should ask the carrier am on to unlock it..
thing is they want proof of purchase my carrier already told them that it was a used phone... they still want proof so ill see how that goes.. at lest it isnt blocked. :good:
update
took it to customer service and the block has been removed.. yay.
raptorddd said:
update
took it to customer service and the block has been removed.. yay.
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:good:
I bought Galaxy S8 on Ebay. It turned out that he was on the blacklist. Is there any solution for unlocking the SIM card. I'm outside the US ...
IMEI repair.
IMEI repair is not even an option for this model, because it need the device to be ROOTED. However, there is another option you can try. I never try this my self, you should try IMEI cleaning service, it's not like imei repair, it just remove the blockage, and you still be able to have the original IMEI ( i don't think you can use it on the same carrier). Word of advise, never buy new release carrier phone on ebay, mostly because of scam like that.
mweinbach said:
IMEI repair.
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Click to collapse
Will device unlock app work when imei is cleaned or whitelisted or repaired? Do you have specific knowledge on this issue? Sim unlock on Tmobile has been a pain since like 2 months ago. Nobody able to offer service again except Tmobile.
x_ruslan said:
I bought Galaxy S8 on Ebay. It turned out that he was on the blacklist. Is there any solution for unlocking the SIM card. I'm outside the US ...
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Click to collapse
look on the S8 plus threads... I read people were having it unlocked a few weeks ago... https://forum.xda-developers.com/tmobile-galaxy-s8+
No one tried it?
http://attunlockcode.com/products/T%2dMOBILE-SAMSUNG-GALAXY-S8-SIM-Unlock-App-Solution.html
Not working!!!
Have you unlock your s8?I'm in the same boat.
Have you unlock your s8?I'm in the same boat.
I was worse off, I bought the device from a user that was unlocked from T-mobile. Assumed unlocked = bills paid (yeah I know, stupid me). Worked for a little bit on AT&T and then the phone notified me that it was only a temporary unlock (didn't even know this existed), relocked itself, and also was blacklisted (on T-mobile). There's a service here that seems to have good reviews but of course a little to rich for me right now. http://www.ebay.com/itm/T-Mobile-Un...446916?hash=item41ca551184:g:gLoAAOSw8GtZOww8
Do you unlock your device?
beserker15 said:
I was worse off, I bought the device from a user that was unlocked from T-mobile. Assumed unlocked = bills paid (yeah I know, stupid me). Worked for a little bit on AT&T and then the phone notified me that it was only a temporary unlock (didn't even know this existed), relocked itself, and also was blacklisted (on T-mobile). There's a service here that seems to have good reviews but of course a little to rich for me right now.
I have the same problem like you,I bought it from ebay.I bought the service but he can't unlock my phone.Do you unlock you s8 now?
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Click to collapse
S8 T-Mobile blacklisted
So, did anybody found the way to unlock the Samsung s8 tmobile blacklisted??? :crying:
So T-mobiles policy is if the phone is not paid off an account goes past due - gets canceled not paid or reported lost or stolen or if not traded back in from warranty or insurance then it is blacklisted..... just so everyone is aware. If that phone is blacklisted it is likely one of those things I would like to point out eBay has buyer protection in place for that you can contact them if the seller doesn't rectify it firs. Also to the people suggesting IMEI Repair for no nefarious purpose, of course, you would likely need a bootloader unlock and proper root to even do that.
do a search on the web for R-SIM 11
I know it can unlocked blacklisted iphones, not sure it is works on android devices
Blacklisted
Does anyone know what function needs to be turned off for the blacklist to be undone, i have found the phone code that gets me into that part of the phone i just dont know what part i need to turn off to undo the block anyone know that by chance.
unlock s8
hi,
i bought an s8 from ebay, it was at first working w/ mint (which runs on t-mobile) but when i took it outside of the US, it wouldn't work. i contacted T-Force & was told that the imei was clean but needed to talk to accounting or some other dept to see if it had a balance to be paid or something which didn't make any sense to me.
if anyone has encountered this situation please let me know how to resolve it, i tried changing the rom but it didn't work.
baophucdinh31 said:
IMEI repair is not even an option for this model, because it need the device to be ROOTED. However, there is another option you can try. I never try this my self, you should try IMEI cleaning service, it's not like imei repair, it just remove the blockage, and you still be able to have the original IMEI ( i don't think you can use it on the same carrier). Word of advise, never buy new release carrier phone on ebay, mostly because of scam like that.
Click to expand...
Click to collapse
Could you explain how to ROOT the device. I bought an S8 second hand and tuned up to be blacklisted and google account blocked. I managed to remove google account with odin and combination file but no idea how to clean the imei and unblacklist. Help me to save my £350 purchase. never again second hand but not in the position to buy brand new.:crying:
Many Thanks in advance