[Q] Droid Turbo deletes email off server - Verizon Motorola Droid Turbo Q&A, Help & Troublesh

I have a Motorola Droid Turbo. When I delete an email on the cell phone, it also deletes that same email on my server. When I manually installed the email program I selected NEVER on deleting emails on server - automatic installation did not even give us that option. When I delete on the cell phone for a few minutes it is not deleted off the server, but after a few minutes the same email that was deleted on the Droid Turbo is also deleted on the server. I have MSN as my email provider. I have talked with Motorola, Verizon, MSN, Microsoft and they each say it's the other person's fault. How can I correct this situation. I also installed Outlook.com for my email and got same results as the original email provider. I did not have this problem with my Motorola Bionic cell phone. Any help would be appreciated. Thank you.

Did you set your email up as a POP3 or IMAP account?

^^^^^ Sounds like the phone is connecting to the server via POP3. The phone then downloads the email and deletes it from the server.
Try deleting the email account from the phone and set it back up. Only this time set it up manually and be sure to use IMAP.

This is not a result of the phone, from my personal experience and fixing other's phones (work).
Why wouldn't you want it to sync on the server? In this day and age, if the email provider doesn't offer exchange....I'm not using it.
I've had customers in the past that are 'older,' got into emails with their aol email address and never changed off of it. I told them to try a gmail or something and just let the AOL forward to it. They loved it would begin updating everyone with their new email address. Resolves any issues with having to sync up their phone to their outlook and what not.

Related

PUSH email w/o exchange ?

I'm using Outlook 2007 on my desktop with 3 POP email accounts, calendar, tasks, etc.
Is there a fairly simple way to sync and push email to my Tilt without having exchange server available ?
Thanks,
DLD
Direct push is for exchange 2003 & 2007 only, it has nothing to do with the outlook client. Why don't you setup the pop3 on your phone? On my phone I have 1 exchange account, and 2 pop3 accounts, and it works great.
You could always try Emoze - http://www.emoze.com/ - some people love it, some people hate it. Not tried it myself.
Other options include using Live Mail - which supports push in WM6, or setting up a Mail2Web account. You could then create a rule in Outlook to forward any received mail to your new address. You might be able to configure Live Mail to pull from other Pop3 mailboxes (I know Gmail does this, but I don't know about Live Mail). That way all three Pop accounts end up in your Live Mail bucket, and you sync just that one account with your phone.
Any good?
TimSykes said:
Direct push is for exchange 2003 & 2007 only, it has nothing to do with the outlook client. Why don't you setup the pop3 on your phone? On my phone I have 1 exchange account, and 2 pop3 accounts, and it works great.
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I could do that, but then I'd have to manually check for mail.
It would just be nice to have blackberry-like mail arrival.
DLD
you can tell the phone to check every 5 mins for emails? that's just as regular as blackberry. battery sapping tho. its in the advanced section of the messaging setup. you can do it on symbian nokias too.
dan13l said:
You could always try Emoze - http://www.emoze.com/ - some people love it, some people hate it. Not tried it myself.
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just installed it, and it appears to be working GREAT !
i wonder why this is free ?
DLD
Unless it is an unlocked version, there is a client ready to install on the Tilt that does the same thing. ExpressMail
WWI said:
Unless it is an unlocked version, there is a client ready to install on the Tilt that does the same thing. ExpressMail
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Click to collapse
I like the concept of XpressMail (using SMS notification, therefore good for battery life), though I've had little luck getting push to work. It rarely, if ever, worked on my MPX220. I eventually accepted the fact that I'd simply have to do a send/receive when I was interested in seeing if there was new mail. Now that I have the Tilt, I'm having the same reliability issues. It HAS worked... I've had a couple messages show up all on their own, but for the most part, they don't. I've gone into the online configuration @ https://xpressmail.cingular.com/, and found that I had not only one, but two devices set up (my MPX220 set up twice). I deleted both of those, but for some reason can't seem to get the Tilt added. I can go through the process, but once I select it, it just never gets added to the list. The list of emails online is correct, so obviously the xpress mail app is properly getting the emails from my mail provider (comcast), but it's either not sending out the SMS messages, or they aren't being interpreted correctly by the phone.
I had a situation where i needed to syn with 2 exchange servers, and i didnt' want to run a desktop app.
Google for "seven beta" and get the OWA Out of office. You can set it up to sync only email and it works like push off of the OWA of exchange. If you don't have exchange they have a desktop version. Seven is the same people who develop the xpress mail for cingular.

gmail issue on tilt

all my emails just disappeared when i sent an email today???? even the ones i have not read. the only emails that are still there are sent items??? does anyone else have this problem? gmail has been working fine for about a month and half since i got my tilt.
the emails are still saved when i use my pc and go to gmail. i got a smartphone cause i need mobile email. this really defeats the purpose.
sorry if this is a duplicate topic. but if someone can help me out that would be great. -BILL
By default, I believe your last 3 days worth of email is stored on the phone. Perhaps the email was older then 3 days. You can change that in the email setup. Hope this helps.
Gmail works much better as imap versus pop3
I was having some strange problems with gmail when I initially set it up on my Tilt. By default, when you setup a new gmail account, the wizard sets it up as a pop3 account. This is how I had mine setup at first, and it worked inconsistently.
I then set it up again, but this time manually configured the account, selecting imap as account type. You may need to check the setup of your gmail account on a pc to verify that imap is enabled. It will also give you the settings that you need to configure the Tilt.
Since setting this account up as in imap type, it has been extremely reliable.

Help me figure out how to synchronize emails properly

I've looked around a lot but I can't find this specific issue mentioned.
My Diamond currently syncs well with my outlook, which receives emails from a few accounts and aggregates them in one inbox. This is good because I'm able to take them with me anywhere.
What I want is for the Diamond to also be able to download mail from my gmail account - which it does without a hitch - but this means I won't get that email in my desktop inbox. When connecting the device and starting activesync, it will pull new messages from my desktop index, but instead of moving the gmail stuff to the desktop, it just deletes all messages completely and there's no trace of them anywhere.
Is there a way to attach an account to the "outlook inbox" so that the gmail mails I download are added to it instead of to a new account? If not, is there any way to synchronize that new account to my desktop inbox instead?
This sounds very trivial, but I can't get it to work.
I am using Dutty's latest ROM (3.6b).
Email settings...
Have a look in your email settings on your device for your gmail account. At the bottom of one of the pages you'll see underlined 'Advanced Settings'. Tap on this and change the setting to 'Leave on server'. This way, you can receive it on your device, but when you check your mail back at your desktop, it will be there too.
Look under Send/Receive Settings?
That's the option currently set, and it does indeed leave the messages on gmail, but they are not automatically downloaded to my desktop if they were already downloaded to the Diamond.
I don't understand why it doesn't synchronize them with outlook on my computer...
Oh?
Spiral Architect said:
That's the option currently set, and it does indeed leave the messages on gmail, but they are not automatically downloaded to my desktop if they were already downloaded to the Diamond.
I don't understand why it doesn't synchronize them with outlook on my computer...
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I'm sure why that is then. I use Tiscali email, and that downloads to my desktop whether I've already viewed them on my device or not. Perhaps someone else who uses gmail can help you... strange
in gmail, even if u leave the emails in the server, they wont be downloaded more than once. i know that, i am using a gmail account with my office pc as well as my home pc. and if i download an email from gmail using one of the two pc's, i cant download it again using the other pc, unless i go into the gmail server and "refresh" all emails making them as new. Same of course applies if you use a win mobile system.
Solution? yep and pretty simple. Have a new account in an exchange server, which can sync with your diamond. Have all your emails forwarded to this account. My diamond syncs only with my push-emailing exchange server, whilst all other accounts of mine are set in order to forward copies to the exchange server.
dunno if i made myself sufficiently clear... ?
How do I uhh.. set up an exchange server?
Is it seriously impossible to synch email I receive on the phone with desktop outlook? This is stupid. :/ One of the reasons I got the phone was that I could get emails everywhere, but it's useless if not only it doesn't synch it with the computer, but it deletes these mails automatically.....
Spiral Architect said:
How do I uhh.. set up an exchange server?
Is it seriously impossible to synch email I receive on the phone with desktop outlook? This is stupid. :/ One of the reasons I got the phone was that I could get emails everywhere, but it's useless if not only it doesn't synch it with the computer, but it deletes these mails automatically.....
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Click to collapse
i opened an account in a microsoft exchange server, to which i forward all my emails from other accounts. Also all my contacts and to-do list are in this exchange server, and are sync together with outlook in my other two computers (+diamond). I do so not just for sync but also because this is the best way for getting push-emailing... meaning my diamond gets the email right in the moment i receive it.
btw u can get a free email account in the following exchange server: http://live.mail2web.com/
Do you have imap enabled or just pop3? If you let the phone automatically setup your email then it will automatically chose pop3. Don't enter your email adress when configuring your gmail because it automatically sets up everything. Just enter something like [email protected] and it should give you the option to choose imap.
And make sure your computer also uses imap.

Adding two hotmail/live accounts on Xperia, Possible?

I have 3 different accounts set up on live and hotmail. I would like the emails from all of these to be accessible on my Xperia. Sadly every time I try to add the second one the phone does nothing.
I have tried two different ROMs neither of which changed the result.
Hope someone can help.
Thanks.
I'm not a hotmail/live user but i think that the phone wants to associate your live account with windows live. and you can only ad on windows live account. what you cold do is forward the mails to on account. i have 4 email account and i have them forwarded to an gmail account so i only have to ad on account for everything.
like i sayd i'm not an live user so i don't know if there is something you can do i never had this isseu.
ive got 2 hotmail accounts working on mine
Do you have live messenger installed on your phone? as a program not a panel.
You can do it, but you'll get push mail only for ONE account. This is how it works: Set up a new e-mail account, enter a fake e-mail address. The domain-part is important (The thing after @). DO NOT WRITE HOTMAIL OR MSN OR LIVE THERE! Enter correct PW for your e-mail. Then choose POP3 Servers. Servers are: pop3.live.com and smtp.live.com. Make sure you check ALL checkboxes you can, also in advanced, enable SSL, outgoing mails authentication etc. When you're done, EDIT the account you just created and put in the correct e-mail address. Now you can use it
Sweet. Thanks a million.
thats how i got mine to work
but i cant get push email to work how do you set that up?

Why won't my emails work?

At first on the Note I used the Gmail, Yahoo, Hotmail apps to get my emails rather than use the stock email program. I tried today to set up my yahoo email, made sure it was configured online for pop3 access yet on the Note when I go through set up and enter the email address and password I get an error saying incorrect email address or password which cannot be as they are correct.
Any ideas why this is happening?
other than making sure that you are typing the email address and password correctly.... i really do not have any argument to make. different yahoo address like .co.uk use different pop3 and smtp address. regular users need to subscribe to plus services.
Yes yahoo pop access is paid service, you need to subscribe plus service.
Juast try to use imap service in stock email application, not sure but may work. If you are not happy with yahoo mail appl, find seven 7.54 apk on xda, i have uploaded few time back, one of good n real push support for yahoo.
Sent from my GT-N7000 using xda premium

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