Hey everyone,
I'm having a storage issue with my Nexus 6. My available space is showing up as 32GB even though I have 64GB of real space. When I was on full stock, it showed up correctly, but after I flashed the no-encrypt boot.img in Android Development, Its showing up as 32 GB instead of 64.
Help appreciated!
You're going to have to do a factory reset from the backup & reset menu. Back up anything you want to keep since it will wipe EVERYTHING on your device. That's the only thing that worked for me when I had the issue with my N5 and that's what is suggested in the toolkit
Hero_Guy said:
You're going to have to do a factory reset from the backup & reset menu. Back up anything you want to keep since it will wipe EVERYTHING on your device. That's the only thing that worked for me when I had the issue with my N5 and that's what is suggested in the toolkit
Click to expand...
Click to collapse
Quick question, I have the exact same thing happening with my Nexus 6P - will this same fix work for me?
Hero_Guy said:
You're going to have to do a factory reset from the backup & reset menu. Back up anything you want to keep since it will wipe EVERYTHING on your device. That's the only thing that worked for me when I had the issue with my N5 and that's what is suggested in the toolkit
Click to expand...
Click to collapse
Yeah well, that is why toolkits are worse then paying attention and learning things
http://forum.xda-developers.com/nexus-6/general/phone-gb-storage-to-factory-reset-t3225492
No need to factory reset, you can fix through TWRP
JNCHD said:
Hey everyone,
I'm having a storage issue with my Nexus 6. My available space is showing up as 32GB even though I have 64GB of real space. When I was on full stock, it showed up correctly, but after I flashed the no-encrypt boot.img in Android Development, Its showing up as 32 GB instead of 64.
Help appreciated!
Click to expand...
Click to collapse
Did you resolve this using the TWRP method? I can't get it to work and I'm at my wits end.
mrdannyaitch said:
Did you resolve this using the TWRP method? I can't get it to work and I'm at my wits end.
Click to expand...
Click to collapse
What did you do and what part didn't work?
quick glance at TWRP makes me think all you need to do is go Wipe>advanced wipe>select data>repair or change file system>RESIZE. it seems like this should do it but having a 32gb n6 I can't test that. doesn't wipe anything so it could be worth a shot
Apologies, am typing from my phone and can't worm out how to link to another thread but there's also a thread where someone else has a 64gb showing 25gb which there are more details on.
Essentially I've flashed the December factory image using fastboot, using various methods:
All stages per the Q&A sticky, including flashing userdata and then using the TWRP method. Also all stages but replacing fastboot flash userdata with fastboot format userdata as I'm aware that the userdata.IMG is not intended for the 64gb.
Trying the TWRP method to resize always ends up with the same result, the red message saying my phone is unstable (or similar, I've seen other threads with the correct message, again apologies but am on my phone).
I've tried locking and relocking OEM lock to see if that helps or not, but nothing does.
My initial request for help on the other thread is because I got a replacement phone under insurance and didn't check if it was 32gb or 64gb and then noticed I only have 25, with the bootloader saying its a 32gb phone. I've asked but have had no answer yet whether the bootloader would change, is would it always actually know its a 64gb even if internal memory only shows it as a 32gb?
Believe it or not, I called Motorola and even with the IMEI and serial number, they could not tell me what my phone was!
Related
My 64GB Nexus is now saying it has 23gb of total storage and 21gb available. I had to reflash the stock ROM after a failed twrp flash. Is there anyway to fix this? I have already tried reflashing and wiping the phone 2 times but the storage decreases each time.
Use a factory image and start over.
ericsignals said:
Use a factory image and start over.
Click to expand...
Click to collapse
I've already done that twice
Pilz said:
I've already done that twice
Click to expand...
Click to collapse
Double check and make sure you have the latest SDK and/or just download the latest regardless. N5 folks have been having similar issues since the Lollipop release.
jhax01 said:
Double check and make sure you have the latest SDK and/or just download the latest regardless. N5 folks have been having similar issues since the Lollipop release.
Click to expand...
Click to collapse
I can try to redownload the SDK, but my question is what does the SDK have to do with losing space on my phone?
I don't pretend to know what the cause is behind it but when the 5.0 factory images were released, people who flashed it with an older version of fastboot were losing storage on the Nexus 5.
Sent from my Nexus 5 using Tapatalk
I fixed it after doing a factory reset then flashing it again. I double checked and I already had the latest SDK. Its really weird how it took flashing 3 times to work.
Pilz said:
I fixed it after doing a factory reset then flashing it again. I double checked and I already had the latest SDK. Its really weird how it took flashing 3 times to work.
Click to expand...
Click to collapse
I am in the same boat. Even did a factory reset and flashed the factory image but still stuck with 23GB on my 64GB. What exactly did you do to fix this?
the.emilio said:
I am in the same boat. Even did a factory reset and flashed the factory image but still stuck with 23GB on my 64GB. What exactly did you do to fix this?
Click to expand...
Click to collapse
I re-downloaded the latest SDK and then reflashed the images again. It took a few times before it reset. I also used fastboot erase system if I remember correctly.
Pilz said:
I re-downloaded the latest SDK and then reflashed the images again. It took a few times before it reset. I also used fastboot erase system if I remember correctly.
Click to expand...
Click to collapse
Did you flash each image individually since the flash all gives that no system.img error? Just want to make sure I can duplicate what you did.
the.emilio said:
Did you flash each image individually since the flash all gives that no system.img error? Just want to make sure I can duplicate what you did.
Click to expand...
Click to collapse
I flashed each one manually. The bat file doesn't work so that's the only way to do it. I don't remember the order I flashed everything in, but I remember that I used fastboot to wipe the phone before flashing. I kept trying different things until it showed the right storage then I decrypted it and flashed TWRP and used CF auto root. One of my mistakes was rooting before checking because it was a waste of time if I had to flash it again.
I may have done a factory reset st one point but I don't remember because it was late and I was watching TV with my wife whole doing this.
Pilz said:
I flashed each one manually. The bat file doesn't work so that's the only way to do it. I don't remember the order I flashed everything in, but I remember that I used fastboot to wipe the phone before flashing. I kept trying different things until it showed the right storage then I decrypted it and flashed TWRP and used CF auto root. One of my mistakes was rooting before checking because it was a waste of time if I had to flash it again.
I may have done a factory reset st one point but I don't remember because it was late and I was watching TV with my wife whole doing this.
Click to expand...
Click to collapse
Figured. I will keep trying. Thanks!
---------- Post added at 11:56 PM ---------- Previous post was at 11:08 PM ----------
After about 10 attempts it turns out all i had to do was fastboot format cache then fastboot format userdata. Reboot and boom restored to normal. LMAO! Wasted 4 hours tonight just for that. Live and learn!
Just do a factory reset in recovery WITHOUT reflashing and the problem is taken care of.
Seems a like a bug in the factory images that can cause of wrong partition sizes.
Worked on my N9 (which I already sent back to Google due to excessive lightbleed lol)
I had the same issue after trying to root the phone showed 23 GB.
I was able to get back to 53 GB after wipine cache and formatting user data, but that still seems like I'm missing something . I did not check how much storage was available before I started.
Can any one tell me what the storage numbers should be on like on a stock device with nothing installed please?
I remember hearing about this same issue with the Nexus 5. Don't recall the cause though. Sorry folks I know this post is useless I'm just excited to be getting my Nexus 6 so I perusing the forums.
Last night i did the deencrypt mod, cf auto root, and flashed twrp. I have only 23 gb available(at least 2gb missing) and Im confused out the box I swear i had near 26. I know that twrp and root dont take up that much space. Is the userdata.img taking up that much storage? I already reset to factory to see if that would clear anything. Is anyone else having this issue?
Can't offer any suggestions, but wanted to confirm that even after removing encryption I still have 26GB available.
After resetting back to factory default, does it still show up as only 23GB?
nerdgenius said:
Last night i did the deencrypt mod, cf auto root, and flashed twrp. I have only 23 gb available(at least 2gb missing) and Im confused out the box I swear i had near 26. I know that twrp and root dont take up that much space. Is the userdata.img taking up that much storage? I already reset to factory to see if that would clear anything. Is anyone else having this issue?
Click to expand...
Click to collapse
if you bought your phone from at&t, its probably the crap in the oem partition
It is a at&t phone but I deleted all the crap out the oem partition. Even the at&t still has 25 gigs with apps installed.
Did you make a backup prior to dencrypting? Might explain it...?
No I haven't. I will just reflash the stock image and try again.
This happened to me yesterday. I have the 64gb version and after trying to decrypt I was down to 23gb. I flashed the firmware, and then relocked the bootloader, and my space was back. Fair warning after relocking your boot up time will take forever.
This happened to me yesterday night too. I have the N6 64gb and after:
- unlock bootloader
- decrypt
- cf root
I was down to 23gb. What I should do now?? I don't care about data but what I have to do, will I lose root acces and decrytion??
Any Tutorial? I'm not that smart ;]
Happened on the Nexus 5 sometimes. Here's an article of how to fix that phone. Maybe the steps are similar.
http://www.droidviews.com/your-32gb-nexus-5-now-shows-only-16gb-here-is-how-to-fix-it/
Ok but do you think I can use a Tool Kit 1.9.9 ?
porn does take up a lot of space even if you have it in a zip folder labeled "Disney movies"
dligon said:
porn does take up a lot of space even if you have it in a zip folder labeled "Disney movies"
Click to expand...
Click to collapse
u know from experience..
I didn't decrypt my phone, but after flashing a stock image I did only have about 23 gb of space showing on my 64 gb phone. I had to do a factory reset to restore the missing space. Note this is a reset from the phone's settings menu (Settings > Backup & Reset > Factory data reset). It takes a while, and obviously deletes all the data on the phone.
Yep, Factory reset from settings - This way solve my problem, :good:
Do a factory reset. That will solve your problem.
My total space is 25.98gb on the 32gb model my phone is decrypted and rooted. I got it from US Cellular. No problems here besides apps like Facebook taking up several hindered megabytes....
Nexus 6
Just use fast boot to format user cache and see if that works. This happened to me 3-4 tens gene restoring my phone and its an easy fix. There is no need to relock your BL. There is also another OP I made a whole ago when this happened it me which could have answered your question much faster.
i flashed 5.1 Googles image yesterday. everything seems to be working will.. i just notice today . that my storage is not right.. i have a N6 64gb.. storage shows i have 32gb.. how do i fix this storage issue??
N6
latest TWRP
latest superSU,
Unlocked bootloader..
encrypted.
fastboot format userdata
The factory image apparently assumes we all have the 32gb model so when it flashes, the system thinks that's what you have. Had the same issue with the last release. Yes, you'll lose all your data, but you'll have 64...er...53gbs available again.
Um Sorry, Not true.
carlz28 said:
fastboot format userdata
The factory image apparently assumes we all have the 32gb model so when it flashes, the system thinks that's what you have. Had the same issue with the last release. Yes, you'll lose all your data, but you'll have 64...er...53gbs available again.
Click to expand...
Click to collapse
I sideloaded the OTA and mine shows the 54 Gigs available. Don't have that problem nor do I think the software would make such an error.
vvveith said:
I sideloaded the OTA and mine shows the 54 Gigs available. Don't have that problem nor do I think the software would make such an error.
Click to expand...
Click to collapse
Did the same thing with the OTA and no issues. But flashing the factory images showed mine with the lesser storage. Simple command like I posted in my previous response fixes it. Not entirely sure, but I believe I read before that the factory image sets the partition size to the smaller storage amount. Dunno why it would or if its true, but easily fixed.
How do u do this wipe? I thought my 6 was fake. Thanks
Sent from Bad Azz VZW LG G3 Cyan Tapatalk
moosc said:
How do u do this wipe? I thought my 6 was fake. Thanks
Sent from Bad Azz VZW LG G3 Cyan Tapatalk
Click to expand...
Click to collapse
i've seen this issue. just go to settings, Backup and Reset.
Yes it does require a Factory Restore to regain the storage space.
Yeah tried that didn't work. Reflashed then did factory reset then loaded root n recovery. Feeling good.
Sent from Bad Azz VZW Nexus6 Cyan Tapatalk
Hello guys! So I bought a 64gb version of Nexus 6 just before new years eve and it started having issues in february. It got fully replaced by the service company for a new one. Yesterday my phone started complaining that I have insufficient storage. I checked how much memory I had and it said "32gb". So I'm using now a 32gb instead of a 64gb version which I was supposed to get from warranty. Nobody told me about the switch and the store where I bought it from said there has happened a mistake.
The thing that makes this tricky is that I've dropped the phone and the top layer of the screen is cracked. The screen itself works 100%, no color issues or issue tracking finger. It's just the top layer of protective glass that's bricked http://i.imgur.com/g6Se9dd.jpg They should contact on moday to me about this but what are really my options? If there never would had been a failure from their side, I would be living hapily with a 64gb bricked screen nexus 6 and have no issues. Do you think there are going to be more expenses for me due to their mistake?
Checked all papers over the issue. In the document over the repair, it states that they give me a new 64gb model of the phone.
One thing I started wondering about this morning. As me and my friend rooted my N6, we installed his stock image on it due to mine bugging out. He has a 32gb of N6. Could this affect it also? Both android system and disc checker app says I have left 23.03gb, aka. 32gb model.
FiresStream said:
Hello guys! So I bought a 64gb version of Nexus 6 just before new years eve and it started having issues in february. It got fully replaced by the service company for a new one. Yesterday my phone started complaining that I have insufficient storage. I checked how much memory I had and it said "32gb". So I'm using now a 32gb instead of a 64gb version which I was supposed to get from warranty. Nobody told me about the switch and the store where I bought it from said there has happened a mistake.
The thing that makes this tricky is that I've dropped the phone and the top layer of the screen is cracked. The screen itself works 100%, no color issues or issue tracking finger. It's just the top layer of protective glass that's bricked http://i.imgur.com/g6Se9dd.jpg They should contact on moday to me about this but what are really my options? If there never would had been a failure from their side, I would be living hapily with a 64gb bricked screen nexus 6 and have no issues. Do you think there are going to be more expenses for me due to their mistake?
Checked all papers over the issue. In the document over the repair, it states that they give me a new 64gb model of the phone.
One thing I started wondering about this morning. As me and my friend rooted my N6, we installed his stock image on it due to mine bugging out. He has a 32gb of N6. Could this affect it also? Both android system and disc checker app says I have left 23.03gb, aka. 32gb model.
Click to expand...
Click to collapse
Fastboot flashing the factory image will do this. To get your full 64gb of memory back, from bootloader do >
fastboot format userdata
NOTE: this will wipe the contents of your SDcard, so back it up on your PC first.
Yeah to echo the above, its quite common on the nexus to accidentally appear you have the smaller version after a flash...reflashing stock should fix it.
Doesn't it say which version you have in the bootloader?
Apparently emmc 64gb. Darn... Musta have flashed wrong stock image...
FiresStream said:
Apparently emmc 64gb. Darn... Musta have flashed wrong stock image...
Click to expand...
Click to collapse
No, there's no such thing as a wrong stock image. They're not storage-exclusive. Just a bad flash, it happens sometimes.
FiresStream said:
Apparently emmc 64gb. Darn... Musta have flashed wrong stock image...
Click to expand...
Click to collapse
No, you didn't. This happens with the 64gb versions. Factory reset after flashing factory image usually prevents it.
So I guess, nandroid backup and then reinstall. The backup should get everything back so I don't need to spend 4 hours to set up my phone accounts/settings etc?
FiresStream said:
So I guess, nandroid backup and then reinstall. The backup should get everything back so I don't need to spend 4 hours to set up my phone accounts/settings etc?
Click to expand...
Click to collapse
Not sure. Try it and see. Be sure to save it to your PC, as "fastboot format userdata" will wipe your SDcard.
****...
Tried to reinstall the phone but I'm now stuck in a situation where I can only access Fastboot and Recovery. Tried several times Nexus RootKit Stock flash but it doesn't seem to help either. Also wiped system/cache etc. for bad files. I really feel like this is a brick now...
Devicde is LOCKED. Status Code: 2
Any ideas how to proceed?
FiresStream said:
Tried to reinstall the phone but I'm now stuck in a situation where I can only access Fastboot and Recovery. Tried several times Nexus RootKit Stock flash but it doesn't seem to help either. Also wiped system/cache etc. for bad files. I really feel like this is a brick now...
Devicde is LOCKED. Status Code: 2
Any ideas how to proceed?
Click to expand...
Click to collapse
the toolkit is where you made the mistake. you have to flash the factory image via fastboot while you are hooked up to a computer while you're in the bootloader. if you have no idea what you are doing, toolkits wont help you out. read how to do it right, thete are a few threads here explaining for you, in detail.
---------- Post added at 05:09 PM ---------- Previous post was at 05:02 PM ----------
http://forum.xda-developers.com/nexus-6/general/guide-flash-factory-images-nexus-6shamu-t2954008
FiresStream said:
Tried to reinstall the phone but I'm now stuck in a situation where I can only access Fastboot and Recovery. Tried several times Nexus RootKit Stock flash but it doesn't seem to help either. Also wiped system/cache etc. for bad files. I really feel like this is a brick now...
Devicde is LOCKED. Status Code: 2
Any ideas how to proceed?
Click to expand...
Click to collapse
What happens when you try to reboot to Android? Your bootloader is locked so there isn't much you can do if you can't boot Android.
Do you have stock recovery or TWRP?
Tried quite a few options already in the Nexus Root Toolkit but without any results...
Anything specific I should give a try to hopefully let me sleep this night in peace?
Bootloop, just nothing... It just displays "Google" logo and does nothing further.
FiresStream said:
Bootloop, just nothing... It just displays "Google" logo and does nothing further.
Click to expand...
Click to collapse
try this via fastboot, and see if itll boot up. you have to be in the bootloader to use fastboot..
fastboot format cache
fastboot format userdata
then try booting up and enabling oem unlock.
simms22 said:
try this via fastboot, and see if itll boot up. you have to be in the bootloader to use fastboot..
fastboot format cache
fastboot format userdata
then try booting up and enabling oem unlock.
Click to expand...
Click to collapse
Got android studio installed from some time ago, just need to find out how to push the commands from cmd...
FiresStream said:
Got android studio installed from some time ago, just need to find out how to push the commands from cmd...
Click to expand...
Click to collapse
and hows android studio gonna help? you arent building an app.. you need to use fastboot.
simms22 said:
and hows android studio gonna help? you arent building an app.. you need to use fastboot.
Click to expand...
Click to collapse
Gotta say I'm hopeless in my situation... Got fastboot and abd drivers installed now, now I just need to find out how to use them...
FiresStream said:
Gotta say I'm hopeless in my situation... Got fastboot and abd drivers installed now, now I just need to find out how to use them...
Click to expand...
Click to collapse
thats ok, i was useless with fastboot at one time as well. at the very beginning, is when its the hardest, just because you are clueless. once you do it one time, its much easier every time after.
simms22 said:
thats ok, i was useless with fastboot at one time as well. at the very beginning, is when its the hardest, just because you are clueless. once you fo it one time, its much easier every time after.
Click to expand...
Click to collapse
Got the commands done which you suggested, how should I proceed?
FiresStream said:
Got the commands done which you suggested, how should I proceed?
Click to expand...
Click to collapse
try booting up. if you boot up, enable developer options, then go into them and enable oem unlocking. then you can unlock the bootloader and flash a factory image.
btw, i found this thread about using fastboot. its an older thread but.. http://forum.xda-developers.com/showthread.php?t=2277112
So, here I am asking for help on this poorly supported device because I currently have a device that will not take trusted ROM's that I have flashed previously. The backstory behind this predicament starts with trying to flash a new ROM that suggested to wipe the cache before flashing, so I did. In the middle of this process i got impatient and restarted to bootloader. After attempting many times to flash my normal setup, it would not take anything so I factory reset the phone and now it sits. I have tried sideloadingand my command prompts does not recognize my commands. I do have a tweak drive (OTG) with the latest version of my device on the drive but it will not agree with anything I put forward like an intolerable toddler.
MrJudo said:
So, here I am asking for help on this poorly supported device because I currently have a device that will not take trusted ROM's that I have flashed previously. The backstory behind this predicament starts with trying to flash a new ROM that suggested to wipe the cache before flashing, so I did. In the middle of this process i got impatient and restarted to bootloader. After attempting many times to flash my normal setup, it would not take anything so I factory reset the phone and now it sits. I have tried sideloadingand my command prompts does not recognize my commands. I do have a tweak drive (OTG) with the latest version of my device on the drive but it will not agree with anything I put forward like an intolerable toddler.
Click to expand...
Click to collapse
Greetings,
Thank you for using XDA Assist. To get you the help you need, I'm going to move this thread to your device's Q&A forum. Good luck!
The_Merovingian said:
Greetings,
Thank you for using XDA Assist. To get you the help you need, I'm going to move this thread to your device's Q&A forum. Good luck!
Click to expand...
Click to collapse
Assuming that you know how to use fastboot. You can probably flash the system image (more like system img chunks) to get you out of that state. I'm not saying that'll fix it, but you should definitely try out.
Also as a side note, wiping cache can sometimes take a while so NEVER reboot your device while doing so. (But I'm sure you learned that by now.)
Clearing the cache on my Turbo XT1254 took almost a half an hour. I googled it while it was clearing because I thought that it locked up.