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Lost storage space on phone 64gb

My 64GB Nexus is now saying it has 23gb of total storage and 21gb available. I had to reflash the stock ROM after a failed twrp flash. Is there anyway to fix this? I have already tried reflashing and wiping the phone 2 times but the storage decreases each time.

Use a factory image and start over.

ericsignals said:
Use a factory image and start over.
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I've already done that twice

Pilz said:
I've already done that twice
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Double check and make sure you have the latest SDK and/or just download the latest regardless. N5 folks have been having similar issues since the Lollipop release.

jhax01 said:
Double check and make sure you have the latest SDK and/or just download the latest regardless. N5 folks have been having similar issues since the Lollipop release.
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Click to collapse
I can try to redownload the SDK, but my question is what does the SDK have to do with losing space on my phone?

I don't pretend to know what the cause is behind it but when the 5.0 factory images were released, people who flashed it with an older version of fastboot were losing storage on the Nexus 5.
Sent from my Nexus 5 using Tapatalk

I fixed it after doing a factory reset then flashing it again. I double checked and I already had the latest SDK. Its really weird how it took flashing 3 times to work.

Pilz said:
I fixed it after doing a factory reset then flashing it again. I double checked and I already had the latest SDK. Its really weird how it took flashing 3 times to work.
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I am in the same boat. Even did a factory reset and flashed the factory image but still stuck with 23GB on my 64GB. What exactly did you do to fix this?

the.emilio said:
I am in the same boat. Even did a factory reset and flashed the factory image but still stuck with 23GB on my 64GB. What exactly did you do to fix this?
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Click to collapse
I re-downloaded the latest SDK and then reflashed the images again. It took a few times before it reset. I also used fastboot erase system if I remember correctly.

Pilz said:
I re-downloaded the latest SDK and then reflashed the images again. It took a few times before it reset. I also used fastboot erase system if I remember correctly.
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Did you flash each image individually since the flash all gives that no system.img error? Just want to make sure I can duplicate what you did.

the.emilio said:
Did you flash each image individually since the flash all gives that no system.img error? Just want to make sure I can duplicate what you did.
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Click to collapse
I flashed each one manually. The bat file doesn't work so that's the only way to do it. I don't remember the order I flashed everything in, but I remember that I used fastboot to wipe the phone before flashing. I kept trying different things until it showed the right storage then I decrypted it and flashed TWRP and used CF auto root. One of my mistakes was rooting before checking because it was a waste of time if I had to flash it again.
I may have done a factory reset st one point but I don't remember because it was late and I was watching TV with my wife whole doing this.

Pilz said:
I flashed each one manually. The bat file doesn't work so that's the only way to do it. I don't remember the order I flashed everything in, but I remember that I used fastboot to wipe the phone before flashing. I kept trying different things until it showed the right storage then I decrypted it and flashed TWRP and used CF auto root. One of my mistakes was rooting before checking because it was a waste of time if I had to flash it again.
I may have done a factory reset st one point but I don't remember because it was late and I was watching TV with my wife whole doing this.
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Click to collapse
Figured. I will keep trying. Thanks!
---------- Post added at 11:56 PM ---------- Previous post was at 11:08 PM ----------
After about 10 attempts it turns out all i had to do was fastboot format cache then fastboot format userdata. Reboot and boom restored to normal. LMAO! Wasted 4 hours tonight just for that. Live and learn!

Just do a factory reset in recovery WITHOUT reflashing and the problem is taken care of.
Seems a like a bug in the factory images that can cause of wrong partition sizes.
Worked on my N9 (which I already sent back to Google due to excessive lightbleed lol)

I had the same issue after trying to root the phone showed 23 GB.
I was able to get back to 53 GB after wipine cache and formatting user data, but that still seems like I'm missing something . I did not check how much storage was available before I started.
Can any one tell me what the storage numbers should be on like on a stock device with nothing installed please?

I remember hearing about this same issue with the Nexus 5. Don't recall the cause though. Sorry folks I know this post is useless I'm just excited to be getting my Nexus 6 so I perusing the forums.

Missing Storage Space?

Hey everyone,
I'm having a storage issue with my Nexus 6. My available space is showing up as 32GB even though I have 64GB of real space. When I was on full stock, it showed up correctly, but after I flashed the no-encrypt boot.img in Android Development, Its showing up as 32 GB instead of 64.
Help appreciated!

You're going to have to do a factory reset from the backup & reset menu. Back up anything you want to keep since it will wipe EVERYTHING on your device. That's the only thing that worked for me when I had the issue with my N5 and that's what is suggested in the toolkit

Hero_Guy said:
You're going to have to do a factory reset from the backup & reset menu. Back up anything you want to keep since it will wipe EVERYTHING on your device. That's the only thing that worked for me when I had the issue with my N5 and that's what is suggested in the toolkit
Click to expand...
Click to collapse
Quick question, I have the exact same thing happening with my Nexus 6P - will this same fix work for me?

Hero_Guy said:
You're going to have to do a factory reset from the backup & reset menu. Back up anything you want to keep since it will wipe EVERYTHING on your device. That's the only thing that worked for me when I had the issue with my N5 and that's what is suggested in the toolkit
Click to expand...
Click to collapse
Yeah well, that is why toolkits are worse then paying attention and learning things
http://forum.xda-developers.com/nexus-6/general/phone-gb-storage-to-factory-reset-t3225492
No need to factory reset, you can fix through TWRP

JNCHD said:
Hey everyone,
I'm having a storage issue with my Nexus 6. My available space is showing up as 32GB even though I have 64GB of real space. When I was on full stock, it showed up correctly, but after I flashed the no-encrypt boot.img in Android Development, Its showing up as 32 GB instead of 64.
Help appreciated!
Click to expand...
Click to collapse
Did you resolve this using the TWRP method? I can't get it to work and I'm at my wits end.

mrdannyaitch said:
Did you resolve this using the TWRP method? I can't get it to work and I'm at my wits end.
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What did you do and what part didn't work?

quick glance at TWRP makes me think all you need to do is go Wipe>advanced wipe>select data>repair or change file system>RESIZE. it seems like this should do it but having a 32gb n6 I can't test that. doesn't wipe anything so it could be worth a shot

Apologies, am typing from my phone and can't worm out how to link to another thread but there's also a thread where someone else has a 64gb showing 25gb which there are more details on.
Essentially I've flashed the December factory image using fastboot, using various methods:
All stages per the Q&A sticky, including flashing userdata and then using the TWRP method. Also all stages but replacing fastboot flash userdata with fastboot format userdata as I'm aware that the userdata.IMG is not intended for the 64gb.
Trying the TWRP method to resize always ends up with the same result, the red message saying my phone is unstable (or similar, I've seen other threads with the correct message, again apologies but am on my phone).
I've tried locking and relocking OEM lock to see if that helps or not, but nothing does.
My initial request for help on the other thread is because I got a replacement phone under insurance and didn't check if it was 32gb or 64gb and then noticed I only have 25, with the bootloader saying its a 32gb phone. I've asked but have had no answer yet whether the bootloader would change, is would it always actually know its a 64gb even if internal memory only shows it as a 32gb?
Believe it or not, I called Motorola and even with the IMEI and serial number, they could not tell me what my phone was!

oem locked NO O.S wug fresh restore fail! NEED A GURU TO TELL ME ITS FIXABLE

My nexus 6 is in a mess.
Ive briefly read everywhere about fixing it so far no luck. Is there any way any fix /solution possible
It started when i Wiped data and formated data thus wiping out the whole os inside twrp when it was working "by mistake".
So i remained oem unlocked . I used wug fresh toolkit to reflash 5.0, I suspected the process had finished but it didnt work the first time it just sat on google splash sreen and idiot me clicked on oem lock right after.
Now i cant oem unlock to run any commands or even the toolkit. I read about a hardbrick fix solution using rsd lite and qhsusb drivers basically lg version of qualcomm flashing. Would this work for my instance? What are my choices? WHAT I Dont understand is if there is no O.S why would it even ask for oem unlock knowing there isnt even a operating system on board since it was wiped after twrp reboot

androidddaaron said:
My nexus 6 is in a mess.
Ive briefly read everywhere about fixing it so far no luck. Is there any way any fix /solution possible
It started when i Wiped data and formated data thus wiping out the whole os inside twrp when it was working "by mistake".
So i remained oem unlocked . I used wug fresh toolkit to reflash 5.0, I suspected the process had finished but it didnt work the first time it just sat on google splash sreen and idiot me clicked on oem lock right after.
Now i cant oem unlock to run any commands or even the toolkit. I read about a hardbrick fix solution using rsd lite and qhsusb drivers basically lg version of qualcomm flashing. Would this work for my instance? What are my choices? WHAT I Dont understand is if there is no O.S why would it even ask for oem unlock knowing there isnt even a operating system on board since it was wiped after twrp reboot
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Click to collapse
No, you cannot use that fix, as it is specifically for a hard brick, non bootable device. When you relocked your bootloader, you sealed your fate. Your only option is to RMA at this point. Sorry.

Evolution_Tech said:
No, you cannot use that fix, as it is specifically for a hard brick, non bootable device. When you relocked your bootloader, you sealed your fate. Your only option is to RMA at this point. Sorry.
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Hi! Sorry for my English. I use Google Translate. I have noticed a hundred you know well the device Nexus 6. My problem - OEM locked, stock recovery, Status code 2.
Do you think it possible to hope for a solution to this problem in software?I mean, is it possible that it will release software to solve this problem?

ArmanioKZ said:
Hi! Sorry for my English. I use Google Translate. I have noticed a hundred you know well the device Nexus 6. My problem - OEM locked, stock recovery, Status code 2.
Do you think it possible to hope for a solution to this problem in software?I mean, is it possible that it will release software to solve this problem?
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Click to collapse
No. You need to make a request to Motorola for repair (RMA).

cam30era said:
No. You need to make a request to Motorola for repair (RMA).
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Click to collapse
Thanks for the answer. Unfortunately I have no such possibility(( I'll wait, can think of something.

ArmanioKZ said:
Thanks for the answer. Unfortunately I have no such possibility(( I'll wait, can think of something.
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Click to collapse
your only option is to fastboot format userdata and cache.

simms22 said:
your only option is to fastboot format userdata and cache.
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Click to collapse
it does not help, because the established stock recovery

ArmanioKZ said:
it does not help, because the established stock recovery
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Click to collapse
some people it does help, but they usually have twrp recovery, so youre right.

Phone Die or did I kill It?

So here's the deal. I use WUGS and don't manually do stuff.. Yes this makes me a weak individual and I bow to the people who can manually flash and their omniscient power. I bought a 64gb google version Nexus 6 about a month ago when the price dropped. I had issues with it just shutting off every once in a while, but tried rooting and romming and no matter what the rom was, about a day in it would just force shutdown... In the early days I could access TWRP and even if I restored to a stock back up, only one time did it just restore and boot up, the rest of the time it would just not boot up..... I called about an RMA and put it back to complete stock, unlocked, trying to get it working, just thought maybe it was something I did and if so, I wanted to try stock. I flashed it, a few times I even made it to the set up screen on the initial boot, but after failing it didn't matter if I navigated to stock recovery and wiped or anything. Only thing I can do is access stock recovery and bootloader and all that and try to power it on but it just says google for a few seconds then shuts down. . Last night I got worried and relocked the bootloader so I could send it back and not have Moto void me on that... Was this always just a faulty phone or is it more likely something i did? I appreciate any intelligent thougts.
Dustin

kickenwing13 said:
So here's the deal. I use WUGS and don't manually do stuff.. Yes this makes me a weak individual and I bow to the people who can manually flash and their omniscient power. I bought a 64gb google version Nexus 6 about a month ago when the price dropped. I had issues with it just shutting off every once in a while, but tried rooting and romming and no matter what the rom was, about a day in it would just force shutdown... In the early days I could access TWRP and even if I restored to a stock back up, only one time did it just restore and boot up, the rest of the time it would just not boot up..... I called about an RMA and put it back to complete stock, unlocked, trying to get it working, just thought maybe it was something I did and if so, I wanted to try stock. I flashed it, a few times I even made it to the set up screen on the initial boot, but after failing it didn't matter if I navigated to stock recovery and wiped or anything. Only thing I can do is access stock recovery and bootloader and all that and try to power it on but it just says google for a few seconds then shuts down. . Last night I got worried and relocked the bootloader so I could send it back and not have Moto void me on that... Was this always just a faulty phone or is it more likely something i did? I appreciate any intelligent thougts.
Dustin
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There is honestly no way to tell. We would be guessing. You cannot unlock the bootloader now either, so we can't even get you to manually flash stock to test.
You can try a "fastboot format userdata" and "fastboot format cache" to see if that helps you boot, otherwise, nothing you can do.
We do recommend that you only use toolkits if you know what they are doing in the background. It really isn't difficult. In fact, I wrote a very simple thread to explain in in General > Sticky roll-up. None of this has anything to do with omniscience. Though, that particular skill would be helpful to us to answer your actual question.

Lol thanks dude. I'll try anything. I figured out how to run simple commands, but when it comes to putting the files in the correct directory I think so that it reads it... But, you're saying now that I'm locked, stock, and not loading up, I could try to do fastboot and format data and cache? Is this a more in depth wipe than just wiping in stock recovery does ? I assume now that I locked, I can't flash firmwares without voiding my warranty or? I was actually on chroma and it shutdown, so I went to stock, started typing gmail log in on initial set up and it shut down.. .So as far as I know. I'm stock... and locked..

kickenwing13 said:
Lol thanks dude. I'll try anything. I figured out how to run simple commands, but when it comes to putting the files in the correct directory I think so that it reads it... But, you're saying now that I'm locked, stock, and not loading up, I could try to do fastboot and format data and cache? Is this a more in depth wipe than just wiping in stock recovery does ? I assume now that I locked, I can't flash firmwares without voiding my warranty or? I was actually on chroma and it shutdown, so I went to stock, started typing gmail log in on initial set up and it shut down.. .So as far as I know. I'm stock... and locked..
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Click to collapse
Format is not a wipe. It will wipe, but unlike a wipe, it will recreate the file system. A corrupt file system can prevent boot so worth trying.
If the BL is locked and won't unlock, that's about all you can try.
Boot.to recovery just incase you have TWRP recovery still

danarama said:
Format is not a wipe. It will wipe, but unlike a wipe, it will recreate the file system. A corrupt file system can prevent boot so worth trying.
If the BL is locked and won't unlock, that's about all you can try.
Boot.to recovery just incase you have TWRP recovery still
Click to expand...
Click to collapse
tried and the process failed... I have it back to status 2 and not rooted and it died after flashing stock so I assume sending it back is okay.. my replacement is here today. I'm unlocking and rooting as we speak

I erased everything on my Nexus 6 and then tried using the flash-all.bat from image-shamu-lmy48i.zip.
It failed saying could not allocate so many bytes.
Accidentally i did lock my bootloader using fastboot oem lock.
Now cant load anything and my phone doesn't boot.
When i try fastboot oem unlock it says enable that option under developer options.
I am now with a brick Nexus 6 please help me out of this situation.

openbook said:
I erased everything on my Nexus 6 and then tried using the flash-all.bat from image-shamu-lmy48i.zip.
It failed saying could not allocate so many bytes.
Accidentally i did lock my bootloader using fastboot oem lock.
Now cant load anything and my phone doesn't boot.
When i try fastboot oem unlock it says enable that option under developer options.
I am now with a brick Nexus 6 please help me out of this situation.
Click to expand...
Click to collapse
No matter how many times this question is asked, unfortunately, the answer is still, there is no fix.
This has been happening since the nexus 6 went to 5.1 and has been documented numerous times. A bit of reading beforehand is all that is needed to avoid this situation.
RMA is the only option.

Evolution_Tech said:
No matter how many times this question is asked, unfortunately, the answer is still, there is no fix.
This has been happening since the nexus 6 went to 5.1 and has been documented numerous times. A bit of reading beforehand is all that is needed to avoid this situation.
RMA is the only option.
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Click to collapse
I did unlock before and rooted the phone and i was using it.
Does it mean my warranty is also void and no more support?
Is any devs working on fixing this problem?

openbook said:
I did unlock before and rooted the phone and i was using it.
Does it mean my warranty is also void and no more support?
Is any devs working on fixing this problem?
Click to expand...
Click to collapse
It's a security feature since 5.1. You cannot.unlock the bootloader without first setting "enable oem unlock". If you unlocked before 5.1, then you most likely didn't do this as it wasn't needed. So now you're locked and there is no way to unlock it.
Some devs may be looking into it, but if they are, they have been looking into it for a long time. It's extremely unlikely there will be a solution for this that doesn't come from Motorola. It could be an easy fix if Moto Wanted. They could provide a stock recovery flash able fully signed, rom.zip. This wouldn't bypass security either because you would still need your unlock code / google password to boot the device. But so far, we've heard nothing
Send it in to them. If you haven't got TWRP installed, there is nothing you can do. There's no reason for them to void warranty

stuck in boot loop android is starting optimizing apps after update

sorry if this has been covered but i cant find anything the same as my situation and im pretty stuck.
I have just bought a nexus 6 and the phone prompted me to update to 5.1 so i have, once it restarted i am now stuck in a boot loop with it saying optimizing apps then restarts and the same again, i have tried booting into recovery and wipe data but just get the same.
I have tried using nexus root toolkit (wugsfresh) however cannot find fastboot connectivity so im stuck there.
The phone is not rooted and i cant seem to get access through adb ( i have not turned usb debugging on as the phone is new)
I really am not too clued up so im sorry if i need things explaining abit more.
Thanks in advance

viper1402 said:
sorry if this has been covered but i cant find anything the same as my situation and im pretty stuck.
I have just bought a nexus 6 and the phone prompted me to update to 5.1 so i have, once it restarted i am now stuck in a boot loop with it saying optimizing apps then restarts and the same again, i have tried booting into recovery and wipe data but just get the same.
I have tried using nexus root toolkit (wugsfresh) however cannot find fastboot connectivity so im stuck there.
The phone is not rooted and i cant seem to get access through adb ( i have not turned usb debugging on as the phone is new)
I really am not too clued up so im sorry if i need things explaining abit more.
Thanks in advance
Click to expand...
Click to collapse
flash a factory image, your update went no good. if you havent ever done this, i DO NOT RECOMMEND using a toolkit. toolkits are good for people who know what they are doing. if you dont kniw, you will remain clueless, and could make things much worse.

simms22 said:
flash a factory image, your update went no good. if you havent ever done this, i DO NOT RECOMMEND using a toolkit. toolkits are good for people who know what they are doing. if you dont kniw, you will remain clueless, and could make things much worse.
Click to expand...
Click to collapse
am i able to flash a factory image without being able to connect the device via adb? i just wasnt able to find the device on it
Thanks for the reply

viper1402 said:
am i able to flash a factory image without being able to connect the device via adb? i just wasnt able to find the device on it
Thanks for the reply
Click to expand...
Click to collapse
factory images are only flashed while youre in your bootloader, via fastboot. thetes a stick for directions in the general thread.

simms22 said:
factory images are only flashed while youre in your bootloader, via fastboot. thetes a stick for directions in the general thread.
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Click to collapse
right got it sorted thanks for the help now its saying i have an update for 5.1.1 is it worth doing this or is there a strong chance it will bootloop again ?

viper1402 said:
right got it sorted thanks for the help now its saying i have an update for 5.1.1 is it worth doing this or is there a strong chance it will bootloop again ?
Click to expand...
Click to collapse
I'd suggest avoiding the OTA's and fastboot flash the latest factory image. LMY48I
IMHO....

viper1402 said:
right got it sorted thanks for the help now its saying i have an update for 5.1.1 is it worth doing this or is there a strong chance it will bootloop again ?
Click to expand...
Click to collapse
is it worth it? YES! if you want, you can flaah the factory image for 5.1.1 instead of taking the ota. but chances are that the ota will be fine.

viper1402 said:
right got it sorted thanks for the help now its saying i have an update for 5.1.1 is it worth doing this or is there a strong chance it will bootloop again ?
Click to expand...
Click to collapse
How did u get it sorted? I just had a friend call me with exactly the same problem! He's not very tech savvy so it's proving difficult talking him thru it, so if u found an easy solution for me to pass on that would be great ?

boxa72 said:
How did u get it sorted? I just had a friend call me with exactly the same problem! He's not very tech savvy so it's proving difficult talking him thru it, so if u found an easy solution for me to pass on that would be great
Click to expand...
Click to collapse
As stated before. Forget OTA. Unlock bootloader and fastboot flash the images manually. Do not take OTA with bootloader locked. If OTA fails have to RMA. No fix.

I had the same issue today and like PRDOG1 said I was talking to him on my forum post. As soon as you get the phone unlock that bootloader, then just do flashes through the bootloader. It is safer, and as long as that bootloader is unlocked you can go ahead and load up any image you want thats factory and you will be fine.

Well it should be fine then coz the carriers in Aussie don't lock bootloaders. I just told him to bring the phone to me n I'll re-flash a stock image for him but I thought u may have found another way as I'm more familiar with Samsung and Windows than I am with Nexus. It seems pretty common this bootloop stuff after OTA with the N6.
Sent from my SM-G920I using Tapatalk

I suspect you are confusing carrier SIM lock with bootloader lock.
Carriers do not usually do anything with bootloader lock - they may force a SIM lock to their SIM cards however.
On the Nexus 6 however, unlocking the bootloader is pretty easy (assuming you can boot to the OS and select the option to allow OEM unlock). I'd recommend leaving the bootloader unlocked and flashing twrp asap, in case of any issues later.

Altho in Australia they don't carrier lock bootloaders the software comes locked for security reasons. If he didn"t unlock prior to the OTA update it is bricked and will require RMA.