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Gamestop Returns

So my nexus 7 has a little bit of screen lift and also the screen flickering issue, so I think I may need to replace it. I bought it from Gamestop on July 17. Has anybody had any experience returning their Nexus 7 to Gamestop? How should I go about getting an exchange?

I bought from GS but no problem that I noticed thus far
Sent from my Nexus 7 using xda app-developers app

Call them and they will get you one top priority. Google would do a mail exchange if you wish but gs will take care of you.
Sent from my Nexus 7 using xda app-developers app

Yea definitely let them know. I let them know Wednesday in the morning and by Thursday morning google had already shipped them my new unit! a lot quicker than i thought it would take.

Thanks for the responses. So the way to go is to call GS?
Also, I have an XOSkin screen protector on it. I bought it from them based off the excellent customer service reviews they had, so is there any way I can get a new one from them? If I need to, I guess I can always pull it off and reapply?

AlphaNoble said:
Thanks for the responses. So the way to go is to call GS?
Also, I have an XOSkin screen protector on it. I bought it from them based off the excellent customer service reviews they had, so is there any way I can get a new one from them? If I need to, I guess I can always pull it off and reapply?
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Click to collapse
Seeing as most gamestops don't have an exchange stock. You either have the manager at your local GameStop handle it. He speaks to his superiors and try to get an exchange sent out.
OR you call GameStop 1800 number and in my case they told ,e the district manager will call me in a few days to discuss options including getting a new tablet shipped from another GameStop in order to be able to conduct my exchange.
In both cases they were very clear in telling me that even if the 30 day exchange period passes they would still honor my exchange since there is no immediate stock available.
Hopefully the next wave of shipments hits in august. I remember my original receipt have a date of august 7.
Sent from my Nexus 7 using Tapatalk 2

lazaro17 said:
Seeing as most gamestops don't have an exchange stock. You either have the manager at your local GameStop handle it. He speaks to his superiors and try to get an exchange sent out.
OR you call GameStop 1800 number and in my case they told ,e the district manager will call me in a few days to discuss options including getting a new tablet shipped from another GameStop in order to be able to conduct my exchange.
In both cases they were very clear in telling me that even if the 30 day exchange period passes they would still honor my exchange since there is no immediate stock available.
Hopefully the next wave of shipments hits in august. I remember my original receipt have a date of august 7.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Honestly my biggest concern is that I am a student and I am leaving to go back to school in a couple of weeks and I want to get that done before I move.
The store I purchased my Nexus 7 from told me no later than August 7. So my guess is that round 2 is coming on or before AUG 7.

I went to my gamestop 7 days after I bought it, on launch day, told them my issue and the guy first called around to other stores to see if they had any and when that failed he said he would "email the supplier and get one for me". That was Friday the 20th and on Wednesday afternoon he called and said that my replacement came in, so it took 5 days of which only 3 were "business days". Alot of people complain about Gamestop but I've had nothing but good experiences with them.

So I contacted my gamestop and they told me august 7.
I called google play customer service and they told me to call Asus or Gamestop.
I called asus and they told me that they would not replace the tablet, only fix it.
Anybody else know how I can get a replacement tablet ASAP?

AlphaNoble said:
So I contacted my gamestop and they told me august 7.
I called google play customer service and they told me to call Asus or Gamestop.
I called asus and they told me that they would not replace the tablet, only fix it.
Anybody else know how I can get a replacement tablet ASAP?
Click to expand...
Click to collapse
Did you walk into the actual store?
I went to the store brought my nexus and told them whats up. He let me know that he didnt have any stock to exchange me with so they have to send an RMA to google. He did the request on the spot, and calls me 2 hours later letting me know google is sending me one asap. Then i get a call the next morning stating that I can exchange.
Thats it.
Easy as pie, no arguing.. (hell it was a wake and bake morning so i definitely was loopy.. :laugh: ) and my new one is a little bit newer based on serial number.. so it was all good.
Good luck

jaymesbry said:
Did you walk into the actual store?
I went to the store brought my nexus and told them whats up. He let me know that he didnt have any stock to exchange me with so they have to send an RMA to google. He did the request on the spot, and calls me 2 hours later letting me know google is sending me one asap. Then i get a call the next morning stating that I can exchange.
Thats it.
Easy as pie, no arguing.. (hell it was a wake and bake morning so i definitely was loopy.. :laugh: ) and my new one is a little bit newer based on serial number.. so it was all good.
Good luck
Click to expand...
Click to collapse
I just called the 800 number for gamestop a few days ago and got a call personally from the district manager today. She told me that they had none in stock in the area but for the next wave they'll be able to swap it for me which would be about august 12. She got my number down and will contact me as soon as either a) preorder isn't picked up or b) the next wave hits with extras for walk ins.
Either way going past the 30 day period will have no effect on your exchange policy wince they have no stock.
Btw the district manager herself has one on reserve and hasn't been able to get one yet.
Sent from my Nexus 7 using Tapatalk 2

jaymesbry said:
Did you walk into the actual store?
I went to the store brought my nexus and told them whats up. He let me know that he didnt have any stock to exchange me with so they have to send an RMA to google. He did the request on the spot, and calls me 2 hours later letting me know google is sending me one asap. Then i get a call the next morning stating that I can exchange.
Thats it.
Easy as pie, no arguing.. (hell it was a wake and bake morning so i definitely was loopy.. :laugh: ) and my new one is a little bit newer based on serial number.. so it was all good.
Good luck
Click to expand...
Click to collapse
I did walk into the store. Basically the guy told me that they have nothing in stock, and won't have any until August 7, so currently there is nothing to exchange it with. I'll have to go again and ask about an RMA to google.

lazaro17 said:
I just called the 800 number for gamestop a few days ago and got a call personally from the district manager today. She told me that they had none in stock in the area but for the next wave they'll be able to swap it for me which would be about august 12. She got my number down and will contact me as soon as either a) preorder isn't picked up or b) the next wave hits with extras for walk ins.
Either way going past the 30 day period will have no effect on your exchange policy wince they have no stock.
Btw the district manager herself has one on reserve and hasn't been able to get one yet.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
I tried calling the 800 number first, and the guy asked me if I had been to a store yet, and I said no, and so then he told me that I he couldn't do anything from there and advised me to go to the store. I'll try the 800 number again. The guy I spoke with didn't exactly sound like the brightest guy in the world...

AlphaNoble said:
I tried calling the 800 number first, and the guy asked me if I had been to a store yet, and I said no, and so then he told me that I he couldn't do anything from there and advised me to go to the store. I'll try the 800 number again. The guy I spoke with didn't exactly sound like the brightest guy in the world...
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Click to collapse
Yea first time I called he mentioned I should call other gamestops in the area and if I still couldn't find one to call back to discuss options. I think next time you call you should mention that you have already checked local gamestops and they are all out of stock. Also mention that you are worried about the 30 day exchange period expiring.
Sent from my Nexus 7 using Tapatalk 2

lazaro17 said:
Yea first time I called he mentioned I should call other gamestops in the area and if I still couldn't find one to call back to discuss options. I think next time you call you should mention that you have already checked local gamestops and they are all out of stock. Also mention that you are worried about the 30 day exchange period expiring.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
I did exactly what you said. There were none available in the area. I spoke to a customer service manager and he said he was going to forward my info to a district manager.
I am pretty mad at GS's customer service at this point. They clearly do not know how to handle exchanges and have pretty terrible service. I was on the phone for an hour (not exaggerating) and was speaking to a person for probably only 20 min. The rest was on hold.
Anybody have any other tips/ideas for getting this exchanged fast? The district manager is supposed to call me by Wednesday, but I already know that it is going to be a mess since I will be at work, and I won't have access to my phone.

AlphaNoble said:
I did exactly what you said. There were none available in the area. I spoke to a customer service manager and he said he was going to forward my info to a district manager.
I am pretty mad at GS's customer service at this point. They clearly do not know how to handle exchanges and have pretty terrible service. I was on the phone for an hour (not exaggerating) and was speaking to a person for probably only 20 min. The rest was on hold.
Anybody have any other tips/ideas for getting this exchanged fast? The district manager is supposed to call me by Wednesday, but I already know that it is going to be a mess since I will be at work, and I won't have access to my phone.
Click to expand...
Click to collapse
Their customer service has been great with me. Odd that you've had a bad experience. The issue at hand is that they don't have any in stock to exchange until the next wave. I was given the option of flat out returning it if I didn't want to wait but I don't mind sticking with GameStop especially how helpful they've been with me. If you are unhappy and truly want a new nexus 7 quickly I would suggest returning it and getting your money back then proceed to buy it elsewhere perhaps.
Sent from my Nexus 7 using Tapatalk 2

Well you can't blame them for it being a hot item and not having stock to swap it with. Just get your money back and order from the play store. Its what I did with Staples... Ordered Tuesday and delivered Thursday.
Staples do have 8gb in stock though.
Sent from my Nexus 7 using xda premium

lazaro17 said:
Their customer service has been great with me. Odd that you've had a bad experience. The issue at hand is that they don't have any in stock to exchange until the next wave. I was given the option of flat out returning it if I didn't want to wait but I don't mind sticking with GameStop especially how helpful they've been with me. If you are unhappy and truly want a new nexus 7 quickly I would suggest returning it and getting your money back then proceed to buy it elsewhere perhaps.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
player911 said:
Well you can't blame them for it being a hot item and not having stock to swap it with. Just get your money back and order from the play store. Its what I did with Staples... Ordered Tuesday and delivered Thursday.
Staples do have 8gb in stock though.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
I tried that, and the customer service rep quoted their return policy for tablets: No returns/refunds, exchanges only. I am just hoping when I get to speak with the district manager things go better.

If anyone is curious, or in the same situation as I am, just get in touch with the district manager ASAP. The customer service people on the 800 number from gamestop is worthless. The DM fixed everything.

AlphaNoble said:
If anyone is curious, or in the same situation as I am, just get in touch with the district manager ASAP. The customer service people on the 800 number from gamestop is worthless. The DM fixed everything.
Click to expand...
Click to collapse
What did DM say? My DM was very nice but I'm still waiting on more stock for my exchange.
Sent from my Nexus 7 using Tapatalk 2

Bad news for anyone who is waiting for a warranty exchange on their Nexus 4.

As I know there are many of us out there with defective handsets I thought I should pass this on. I originally received my nexus 4 on 11/29 (defective of course), I called the next day to order a warranty replacement and was told the process and that the estimated ship date was less than one week. This was actually stated on my receipt as well. After receiving no information by 12/7 I called to check on my exchanges status only to be told an error was made on my exchange request but they corrected it and it would ship at the latest by Tuesday, 12/11.
Soooo, I call today since still no word and I was told a specialist would research my order and update me directly within 48 hours. Now the clincher, this is what the specialist sent me:
"Hi again D____ ,
I've received a response from the specialist. Due to high demand, replacements for the Nexus 4 are being delayed in shipping out. The current estimate is that they will ship in 3-5 weeks.*I'm sincerely sorry for the inconvenience."
So, how do you like them apples?
Sent from my Nexus 4 using xda premium

Google you SOB. I'm going back to the GNex...damn you LG
Sent from my Nexus 4 using xda app-developers app

I purchased my N4 the first day (US), and received it the week later. I had some SIM card reader issues, eventually got around to activating a new SIM to confirm my issues..still didn't work, so I called Nexus support this Monday night. They filed an RMA. The phone was shipped out Tuesday morning via 2-day air and arrived today. I am shipping my old one back tomorrow.
I hate to say it, but I think you got unlucky (I was very afraid I was going to have to wait weeks as well).

Yeah that'd really unlucky i got my RMA 3 days after I called. But at least u can hold onto the original till the replacement ships
Sent from my Nexus 4 using xda app-developers app

thekooliest said:
I purchased my N4 the first day (US), and received it the week later. I had some SIM card reader issues, eventually got around to activating a new SIM to confirm my issues..still didn't work, so I called Nexus support this Monday night. They filed an RMA. The phone was shipped out Tuesday morning via 2-day air and arrived today. I am shipping my old one back tomorrow.
I hate to say it, but I think you got unlucky (I was very afraid I was going to have to wait weeks as well).
Click to expand...
Click to collapse
When you do the rma, do they charge you for the second until they get the defect back? I really need to send mine in due to the charger port working maybe 50% of the time but can't have another 400$ tied up with Google that long again.
Sent from Nexus 4 - cm10 - faux kernel002 beta003

n82k said:
When you do the rma, do they charge you for the second until they get the defect back? I really need to send mine in due to the charger port working maybe 50% of the time but can't have another 400$ tied up with Google that long again.
Sent from Nexus 4 - cm10 - faux kernel002 beta003
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Click to collapse
no, they will not do that. once ups gets it, google is informed.

OP if you check your nexus 4 status it'll say preorder. I got the same issue as you. Still waiting on Google to ship. I called them up asking about the the 21 days to return the defective unit if I don't receive my replacement in time. They said I'll still be charged even if they can't send it out in time. Her name isf Emily ( or Emilia ).

It's because of some idiots doing exchanges for stupid reasons. Know a guy who did one because he has a scratch on the back of the phone
Sent from my Nexus 4 using xda premium

deviusdragger said:
It's because of some idiots doing exchanges for stupid reasons. Know a guy who did one because he has a scratch on the back of the phone
Sent from my Nexus 4 using xda premium
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Click to collapse
OK a bit off topic..I ordered a N4 off ebay(unused/factory sealed) and should be here tomorrow.If, heavens forbid, the phone is defective am i still covered by google?/ in that case who do i contact for a warranty exchange??!
Seller doesn't accept returns and says under the product description "if there is any problem with the phone you go deal with google directly"

I called Monday about starting an RMA, was told by the CSR (Katie) that I would receive an email about it. I thought it was strange she didn't ask me to do a survey, and she was pretty much uninterested the entire call. I gave it till today, then decided to phone back in and see if I had indeed been started with an RMA. Shocker, I had not. Morgan, who was quite helpful, started up the RMA right away. I got my email and the cart to order the RMA, etc. If Google thinks they're holding a $349 authorization charge on my card for 3-5 weeks, they're ****ing high.
Let us know if you get any updated info.

NYCguy2020 said:
OK a bit off topic..I ordered a N4 off ebay(unused/factory sealed) and should be here tomorrow.If, heavens forbid, the phone is defective am i still covered by google?/ in that case who do i contact for a warranty exchange??!
Seller doesn't accept returns and says under the product description "if there is any problem with the phone you go deal with google directly"
Click to expand...
Click to collapse
You may get trouble going to Google and they may refer you to LG.
I make it a point to never buy from eBayers that do not accept returns.
Sent from my GT-P5110 using xda premium

uberNoobZA said:
You may get trouble going to Google and they may refer you to LG.
I make it a point to never buy from eBayers that do not accept returns.
Sent from my GT-P5110 using xda premium
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Click to collapse
Indeed! Keep in mind too that the warranty is only for the original buyer and not transferable.
Sent from my Nexus 4 using Tapatalk 2

I ordered an RMA replacement yesterday, just got my shipping confirmation and tracking number today.
Does anyone know if this will be stuck at the same yellow screen for another week, just like usual? Or does it actually ship?

If you're lucky it gets updated the same day, as I've seen. If you're unlucky you may get it tomorrow, or get lost in the abyss. Here's to hoping for you.

efrant said:
From now on, all new threads in the Nexus 4 General section related to shipping, back orders, Google customer service, or ANYTHING else related to ordering/receiving your N4 from the Play Store will be closed without notice. Use the main shipping thread found here, or use one of the existing backorder or country-specific threads.
Thanks for your cooperation.
Click to expand...
Click to collapse
Closed

My Nexus 5 stolen by UPS

Ordered a Nexus 5 on Oct 31st and tracking showed it was out for delivery today. Could not wait to get it! At 6:15 pm there was a knock on the door and when I opened the door I saw the UPS driver walking back to his truck. I picked up the package and called "thank you" to the driver. Once inside I opened the brown shipping box and removed the inside retail Nexus 5 box. The retail box appeared to have some damage. The blue outer sleeve was torn back on one end and the end flaps of the inner white box were also torn. Inside the box was the documentation, wall charger, USB cord, and SIM removal tool, but the Nexus 5 phone was missing! I looked back at the brown outer shipping box and then could see that someone had torn the end flap on it as well. Once they had removed the Nexus 5 phone they used packing tape to seal the shipping box and that is how it was delivered this evening to me.
The worst part is that since I could see by the tracking info that the package was out for delivery today, I went ahead and listed my current phone on eBay with a buy it now price. I figured it would take a few days to sell, but no, it sold within a few hours. so now I must send off my current phone to the buyer who has already paid me and I have no new phone. Called Google and was told that they would open an investigation and would refund the full amount of my order, but that I would have to place a new order on the Play store if I wanted to replace the stolen Nexus 5. Of course the Play store is now out of stock and new orders are having to wait 3-4 weeks for it to ship.
Update:
I ordered my replacement Nexus 5 on Nov. 7th and this time selected 2 day shipping. Play Store said it would "leave the warehouse on Nov. 22". Got an email on Nov. 11th saying it had shipped and I received it on Tuesday the 12th. Using 2 day shipping the package did not go through the Vernon, CA hub as the one that was stolen did. I received a full refund from Google for the stolen phone 8 days after reporting it. It was a pain to have this happen, but all is good now and I am loving the Nexus 5!

That's terrible.. Same thing happen to me with USPS. Had to take a hit and yell Out screw you universe!!!
Sent from my Nexus 5 using Tapatalk

Wow thats horrible! In my opinion thats worst then them loosing your package! Like you know your all excited it finally arrived and you get ripped apart emotionally because your upset! Hopefully everything works out for you!

I am really sorry to hear that. Such a ****ty situation.
If it's any consolation, it does look like those ordering this week with "2-3 week" and "3-4 week" shipping are actually seeing their packages ship immediately. So turn around time will probably be quicker than you think. It all still sucks, nonetheless.

this is some upside-down bs right here.
sorry dude. you have the imei on the box. i wonder if anyone can see where that N5 (imei) activates and starts pinging...

After reporting the incident to Google, I was sent an email asking for my consent authorizing Google to remotely disable the device with the IMEI/SERIAL number of the phone that was shipped to me. Of course I replied yes!

Oh you too man! I feel your pain. Here is my post.
BTW you should have replied I CONSENT.

corgi1 said:
After reporting the incident to Google, I was sent an email asking for my consent authorizing Google to remotely disable the device with the IMEI/SERIAL number of the phone that was shipped to me. Of course I replied yes!
Click to expand...
Click to collapse
You are the second person I heard this happen to in the past two days
DeXel55 said:
Oh you too man! I feel your pain. Here is my post.
BTW you should have replied I CONSENT.
Click to expand...
Click to collapse
EDIT: Make that third

corgi1 said:
After reporting the incident to Google, I was sent an email asking for my consent authorizing Google to remotely disable the device with the IMEI/SERIAL number of the phone that was shipped to me. Of course I replied yes!
Click to expand...
Click to collapse
Well, at least that douche won't be able to use the phone now, just a small consolation, but I guess in a situation like this you have to take what you can get :-/

somehow they knew there was a phone in that box

hello00 said:
somehow they knew there was a phone in that box
Click to expand...
Click to collapse
It is the same box as Nexus4's was. And it also had the same address from Kentucky. It's not hard to guess what's inside...

DeXel55 said:
It is the same box as Nexus4's was. And it also had the same address from Kentucky. It's not hard to guess what's inside...
Click to expand...
Click to collapse
i used to work for fedex ground and we didnt even know what were in those small boxes..people tend to send weird stuff

What has the world come to when we can't trust people that we pay to do their job correctly an honestly.
Sent from my Nexus 5 using XDA Premium 4 mobile app

Again I will ask in this thread too, did you call ups also to retort it asap. Show then pics when you get a chance
Sent from my HTC One using xda app-developers app

monkeypaws said:
Again I will ask in this thread too, did you call ups also to retort it asap. Show then pics when you get a chance
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
No. Should I? This is the first time I get screwed. I doubt they can do anything. It's up to sender (Google) to open insurance claim and etc.

monkeypaws said:
Again I will ask in this thread too, did you call ups also to retort it asap. Show then pics when you get a chance
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
This and file a police report!

I once lost my video card "delivered." To date I haven't figured out who the thief is!

you serously didn't call UPS yet to report the driver? tell them the time of delivery they'll know exactly who was on shift
even if it wasnt the driver, you need to report this, this is UPS losing credibility, comeonnow

Exactly. The more time you wait the note it looks like something else happened. Also. In thinking those with stolen phone should send pics and your stories to android police blog and other blogs so not publicity can be made. If thief's know people are aware there is an issue they may not rus riskh it.
Sent from my HTC One using xda app-developers app

Seriosuly?
Your Purchase was stolen during delivery and you don't even tell them??? Duuude

[Q] Note 4 Issue

Questions about the Note 4? I have a T-Mobile variant and the speaker near the front facing camera became loose and is tad uneven. I want to get it exchanged from T-Mobile for a warranty exchange. What's the likelihood they give me a refurbished model? I know the phone has a short supply for the White, but I have the Black model and the phone has been out for less than 2 months with supply issues lingering. Thoughts as well?

Highly likely.
Sent from my SAMSUNG-SM-N910A using Tapatalk

Nobody has reported receiving a refurbished unit yet. I'd exchange asap. We're in a window where they don't have any refurbished units.

Android_Monsters said:
Nobody has reported receiving a refurbished unit yet. I'd exchange asap. We're in a window where they don't have any refurbished units.
Click to expand...
Click to collapse
That's good. I went to T-Mobile today to process it since their new policy requires "stores to examine the product and then you call customer care to process the exchange based on notations." That's after your "one time exchange over the phone." I had the S5 and it was a pain in the butt, so I had to go through several exchanges. How can you tell if the unit is a refurbished model or if it's brand new?

nviz22 said:
That's good. I went to T-Mobile today to process it since their new policy requires "stores to examine the product and then you call customer care to process the exchange based on notations." That's after your "one time exchange over the phone." I had the S5 and it was a pain in the butt, so I had to go through several exchanges. How can you tell if the unit is a refurbished model or if it's brand new?
Click to expand...
Click to collapse
Install that app
https://play.google.com/store/apps/details?id=org.vndnguyen.phoneinfo
Sent from my SM-N910T using XDA Free mobile app

darekz said:
Install that app
https://play.google.com/store/apps/details?id=org.vndnguyen.phoneinfo
Sent from my SM-N910T using XDA Free mobile app
Click to expand...
Click to collapse
Okay, I will check with that app once I get my next Note 4. Thanks (both on the site thanks meter and courtesy version lol).

Android_Monsters said:
Nobody has reported receiving a refurbished unit yet. I'd exchange asap. We're in a window where they don't have any refurbished units.
Click to expand...
Click to collapse
2 weeks ago I received my first refurbished unit. Don't know who told you they not using them yet but they are.
BAD ASS NOTE 4

BACARDILIMON said:
2 weeks ago I received my first refurbished unit. Don't know who told you they not using them yet but they are.
BAD ASS NOTE 4
Click to expand...
Click to collapse
Prove it with pictures.
Even if what you say is true.
It's still the likeliest time we have left to get new ones.
The op will be able to check with the app.

BACARDILIMON said:
2 weeks ago I received my first refurbished unit. Don't know who told you they not using them yet but they are.
BAD ASS NOTE 4
Click to expand...
Click to collapse
Prove what with pictures. It called you call they send you a refub one. They have had plenty of returns that went into refurbished program. Either way if op wanna take your wrong word for it so be it. All he really has to do us call TMOBILE and they will tell you it a refurbished one.
BAD ASS NOTE 4

Show the app showing that yours was refurbished with a screen shot.

BACARDILIMON said:
Prove what with pictures. It called you call they send you a refub one. They have had plenty of returns that went into refurbished program. Either way if op wanna take your wrong word for it so be it. All he really has to do us call TMOBILE and they will tell you it a refurbished one.
BAD ASS NOTE 4
Click to expand...
Click to collapse
I did call T-Mobile before hand when I placed my replacement request. They said it's "probably going to be a new model since our stock on refurbished is pretty low since it's a relatively new phone, but we cannot guarantee it is new or refurbished."

I received my replacement one on Thursday, was new. Still **** though ( worse than original one ) as I am being OCD like a bit**. Short story search for pink hue screen issues on here which will detail the so called problems.
Sent the replacement back and kept my original one. Talking to myself now.. " Why do you give a flying sh** about some flaws and stress, when you know damn well you change phones every twelve months or less anyways!, I mean most of these so called issues are no doubt within manufacturers tolerance spec levels".
Now, only after 3 weeks of ownership am I enjoying my phone and not polishing it like my c**k.

I got a brand new Note 4. The app showed it wasn't refurbished and no signs of it on the device either. Felt new too.

Samsung Promotion problem

So I got my phone today and the screen was defective. I have to return it and re-order a new one. Problem is now I'm outside the promotional date. T-Mobile customer service said they can make a note on my new receipt/contract, so Samsung would still honor it. I'm kind of skeptical about that, so I wanted to check in with you guys.
Do you think if I send in my original receipt/contract will it work or should I just wait till another promotion comes?

Send it in, waiting sounds like a long shot. As long as you have the receipt with the mac and imei you are good.

GripR said:
So I got my phone today and the screen was defective. I have to return it and re-order a new one. Problem is now I'm outside the promotional date. T-Mobile customer service said they can make a note on my new receipt/contract, so Samsung would still honor it. I'm kind of skeptical about that, so I wanted to check in with you guys.
Do you think if I send in my original receipt/contract will it work or should I just wait till another promotion comes?
Click to expand...
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This happened to me when I got the s7e. I was able to get the vr anyway. Worse case scenario talk to tmoblie and they will make sure ypu get product you wanted. My mother was getting the note 7 and they didn't have the color she wanted anywhere. They told her they were getting some this week but I told them she'd be outside the promotional date. They told us not to worry that they would get the gear fit through them.
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GripR said:
So I got my phone today and the screen was defective. I have to return it and re-order a new one. Problem is now I'm outside the promotional date. T-Mobile customer service said they can make a note on my new receipt/contract, so Samsung would still honor it. I'm kind of skeptical about that, so I wanted to check in with you guys.
Do you think if I send in my original receipt/contract will it work or should I just wait till another promotion comes?
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I would of filed the promotion for both phones lol before you returned the other one.
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Thanks for the advice everyone. I'll send in the original qualified contract with the new contract with tmobile explanation and see what happens.
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What heppend after?

KBay said:
What heppend after?
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2 recalls....lol.
Sent from my Note 7, S7 Edge or S6