Database Develop

Bad news for anyone who is waiting for a warranty exchange on their Nexus 4.

As I know there are many of us out there with defective handsets I thought I should pass this on. I originally received my nexus 4 on 11/29 (defective of course), I called the next day to order a warranty replacement and was told the process and that the estimated ship date was less than one week. This was actually stated on my receipt as well. After receiving no information by 12/7 I called to check on my exchanges status only to be told an error was made on my exchange request but they corrected it and it would ship at the latest by Tuesday, 12/11.
Soooo, I call today since still no word and I was told a specialist would research my order and update me directly within 48 hours. Now the clincher, this is what the specialist sent me:
"Hi again D____ ,
I've received a response from the specialist. Due to high demand, replacements for the Nexus 4 are being delayed in shipping out. The current estimate is that they will ship in 3-5 weeks.*I'm sincerely sorry for the inconvenience."
So, how do you like them apples?
Sent from my Nexus 4 using xda premium

Google you SOB. I'm going back to the GNex...damn you LG
Sent from my Nexus 4 using xda app-developers app

I purchased my N4 the first day (US), and received it the week later. I had some SIM card reader issues, eventually got around to activating a new SIM to confirm my issues..still didn't work, so I called Nexus support this Monday night. They filed an RMA. The phone was shipped out Tuesday morning via 2-day air and arrived today. I am shipping my old one back tomorrow.
I hate to say it, but I think you got unlucky (I was very afraid I was going to have to wait weeks as well).

Yeah that'd really unlucky i got my RMA 3 days after I called. But at least u can hold onto the original till the replacement ships
Sent from my Nexus 4 using xda app-developers app

thekooliest said:
I purchased my N4 the first day (US), and received it the week later. I had some SIM card reader issues, eventually got around to activating a new SIM to confirm my issues..still didn't work, so I called Nexus support this Monday night. They filed an RMA. The phone was shipped out Tuesday morning via 2-day air and arrived today. I am shipping my old one back tomorrow.
I hate to say it, but I think you got unlucky (I was very afraid I was going to have to wait weeks as well).
Click to expand...
Click to collapse
When you do the rma, do they charge you for the second until they get the defect back? I really need to send mine in due to the charger port working maybe 50% of the time but can't have another 400$ tied up with Google that long again.
Sent from Nexus 4 - cm10 - faux kernel002 beta003

n82k said:
When you do the rma, do they charge you for the second until they get the defect back? I really need to send mine in due to the charger port working maybe 50% of the time but can't have another 400$ tied up with Google that long again.
Sent from Nexus 4 - cm10 - faux kernel002 beta003
Click to expand...
Click to collapse
no, they will not do that. once ups gets it, google is informed.

OP if you check your nexus 4 status it'll say preorder. I got the same issue as you. Still waiting on Google to ship. I called them up asking about the the 21 days to return the defective unit if I don't receive my replacement in time. They said I'll still be charged even if they can't send it out in time. Her name isf Emily ( or Emilia ).

It's because of some idiots doing exchanges for stupid reasons. Know a guy who did one because he has a scratch on the back of the phone
Sent from my Nexus 4 using xda premium

deviusdragger said:
It's because of some idiots doing exchanges for stupid reasons. Know a guy who did one because he has a scratch on the back of the phone
Sent from my Nexus 4 using xda premium
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OK a bit off topic..I ordered a N4 off ebay(unused/factory sealed) and should be here tomorrow.If, heavens forbid, the phone is defective am i still covered by google?/ in that case who do i contact for a warranty exchange??!
Seller doesn't accept returns and says under the product description "if there is any problem with the phone you go deal with google directly"

I called Monday about starting an RMA, was told by the CSR (Katie) that I would receive an email about it. I thought it was strange she didn't ask me to do a survey, and she was pretty much uninterested the entire call. I gave it till today, then decided to phone back in and see if I had indeed been started with an RMA. Shocker, I had not. Morgan, who was quite helpful, started up the RMA right away. I got my email and the cart to order the RMA, etc. If Google thinks they're holding a $349 authorization charge on my card for 3-5 weeks, they're ****ing high.
Let us know if you get any updated info.

NYCguy2020 said:
OK a bit off topic..I ordered a N4 off ebay(unused/factory sealed) and should be here tomorrow.If, heavens forbid, the phone is defective am i still covered by google?/ in that case who do i contact for a warranty exchange??!
Seller doesn't accept returns and says under the product description "if there is any problem with the phone you go deal with google directly"
Click to expand...
Click to collapse
You may get trouble going to Google and they may refer you to LG.
I make it a point to never buy from eBayers that do not accept returns.
Sent from my GT-P5110 using xda premium

uberNoobZA said:
You may get trouble going to Google and they may refer you to LG.
I make it a point to never buy from eBayers that do not accept returns.
Sent from my GT-P5110 using xda premium
Click to expand...
Click to collapse
Indeed! Keep in mind too that the warranty is only for the original buyer and not transferable.
Sent from my Nexus 4 using Tapatalk 2

I ordered an RMA replacement yesterday, just got my shipping confirmation and tracking number today.
Does anyone know if this will be stuck at the same yellow screen for another week, just like usual? Or does it actually ship?

If you're lucky it gets updated the same day, as I've seen. If you're unlucky you may get it tomorrow, or get lost in the abyss. Here's to hoping for you.

efrant said:
From now on, all new threads in the Nexus 4 General section related to shipping, back orders, Google customer service, or ANYTHING else related to ordering/receiving your N4 from the Play Store will be closed without notice. Use the main shipping thread found here, or use one of the existing backorder or country-specific threads.
Thanks for your cooperation.
Click to expand...
Click to collapse
Closed

Nexus 7 (Asus fail RMA)

Finally i got my Nexus 7 back after 3 weeks. You don't even know how happy i was to get it back. That is until i found it that they didn't repaired it. Well they did repaired my nexus 7 dc jack but they didn't repaired my screen. I was having major screen bleeding and i specifically told them to fix my screen and dc jack. They only fixed dc jacked but I just got off the phone with Asus and now i got to RMA it again... This is very very annoying but i hope that they actually fix it this time. There go 3 more weeks. I really love this tablet but it sucks that i can't use it for a total of 6 weeks since Asus fail on their repair.

mastertrumpet1 said:
Finally i got my Nexus 7 back after 3 weeks. You don't even know how happy i was to get it back. That is until i found it that they didn't repaired it. Well they did repaired my nexus 7 dc jack but they didn't repaired my screen. I was having major screen bleeding and i specifically told them to fix my screen and dc jack. They only fixed dc jacked but I just got off the phone with Asus and now i got to RMA it again... This is very very annoying but i hope that they actually fix it this time. There go 3 more weeks. I really love this tablet but it sucks that i can't use it for a total of 6 weeks since Asus fail on their repair.
Click to expand...
Click to collapse
If I were you, I'd just sell it and buy a new one. It's so much easier than dealing with the turn over time and customer service.
Sent from my Galaxy Nexus using xda app-developers app

I think they can not fix the screen, if not send you a new one and they don't want that.
Will see with mine. I have yellow spots and kaput speaker.
Will send it back next week.

I can't believe a big tech company like Asus doesn't have an advance shipping option!
Sent from my Nexus 4 using Tapatalk 2

Cor-master said:
I can't believe a big tech company like Asus doesn't have an advance shipping option!
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
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Im surprised too but their quality control on devices sucks.

Well to be fair, it sucks, but about all mobile device manufacturers have crappy warranty service. Google does advance shipping on nexus devices that's why I bought my tablet straight from them. Wasn't crazy about the extra $14 to ship it but figured if I ever had a problem it would be less hassle then dealing with Asus.
Sent from my Nexus 4 using Tapatalk 2

Will see with mine. I have yellow spots and kaput speaker.

Yea Google needs to setup some kind of advanced replacement for this stuff. Never have I ever had to send a device out for repair. Just send me a refurb, I'll send you mine, fix mine, and return it to someone else. Seems it would be better that way. Customers shouldn't be bothered with whatever happens behind the curtains...
I can understand laptop and PCs as those are a little more personal because of data and parts.
Sent from my Nexus 7 using xda premium

player911 said:
Yea Google needs to setup some kind of advanced replacement for this stuff. Never have I ever had to send a device out for repair. Just send me a refurb, I'll send you mine, fix mine, and return it to someone else. Seems it would be better that way. Customers shouldn't be bothered with whatever happens behind the curtains...
I can understand laptop and PCs as those are a little more personal because of data and parts.
Sent from my Nexus 7 using xda premium
Click to expand...
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This is one of the things people forget about when they say Apple charges too much money. When you have a problem, you goto the Apple store, they'll hand you a 'new' device on the spot. Its usually a refurb, but if they don't have any refurbs, you get a new one. And if they don't have any new ones, you get an upgrade. My wife's iPhone 4 had an issue with the charging port. They had zero iPhone 4's in stock at the Apple store so they gave her a brand new 4S. Not a refurb, they opened a brand new box and handed it to her.
I'm surprised Samsung hasn't started doing this even if its a 'mini store' inside of places like Best Buy or the like.

Cor-master said:
Well to be fair, it sucks, but about all mobile device manufacturers have crappy warranty service. Google does advance shipping on nexus devices that's why I bought my tablet straight from them. Wasn't crazy about the extra $14 to ship it but figured if I ever had a problem it would be less hassle then dealing with Asus.
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
That's why I got mine from Google too. I've gotten two replacements. Hardly any wait. They but a hold on my card, but I can understand why.
Sent from my Nexus 4 using xda app-developers app

Yeah that's typically how advance shipping works. You typically require a credit card to use it, exception being a carriers warrant service, which is because they can just bill your account if they find the warranty to be void
Sent from my Nexus 4 using Tapatalk 2

mine was fixed by Asus at no cost...
really happy. will buy nexus again if they take care of me like they did...
they changed screen and speakers. that was in Switzerland...
Sent from my Nexus 7 using Tapatalk HD

I got a RMA last week for my 8gb model and they sent me back a 16gb (according to the email)
Sent from my Nexus 4 @1.72 GHz on Stock 4.2.2

Wow! Good to see people's nexus 7's get repaired. I sent mine back a few months ago. *I had screen lift* . They returned me a new nexus 7 as they said, and when i opened the box there was a nexus 7 with screen lift , and scratched screen + someone tried to open it so i have real bad scratches from the sides all sides. How nice. Paid 260 euros for a nexus 7 16 gb. For that money i could've had a 32GB 3G Nexus 7 . Well that is how my luck is .

Spevky said:
Wow! Good to see people's nexus 7's get repaired. I sent mine back a few months ago. *I had screen lift* . They returned me a new nexus 7 as they said, and when i opened the box there was a nexus 7 with screen lift , and scratched screen + someone tried to open it so i have real bad scratches from the sides all sides. How nice. Paid 260 euros for a nexus 7 16 gb. For that money i could've had a 32GB 3G Nexus 7 . Well that is how my luck is .
Click to expand...
Click to collapse
Call and complain. The N7 also doesn't have any type of serial numbers hard coded on the back once the removable sticker is gone.
I'm not trying to be a **** but I would just buy a new one and make a switch/return as damaged.
Sent from my Nexus 7 using XDA Premium HD app

Im going through the rma let's see how lucky will I get had a dead screen...
Sent from my SGH-T999 using xda premium

A few weeks ago after light use, and most of that reading, I noticed an entire band of pixels lighter than the rest of the screen. Mind you, my Nexus was 3 weeks old and that was 3 weeks ago. Notified ASUS and quickly got an RMA. Sent it in, got it back, read the repair note *BATTERY BAD, REPLACED BATTERY*. Nope didn't even fix the screen, let alone touch it. It still has the same band of light pixels. I promptly emailed them back and am still waiting for a reply. I read so many mixed reviews about ASUS customer support that I dreaded sending it in. After my incident I understand why.

just received my nexus 7 after three weeks
let me tell you how happy I am to have it back, though they didn't fix one thing on my c9o. not the screen flicker nor the charging issues..nothing.
on the paper had said found nothing wrong. also they stole my charger...it was written in the report that I was going to send that in as well and wrote on the paper inside the box.
this was Texas facility
I called then where's my charger..they opened a case for me, said were going to put me on hold to speak to manager, stayed on for 15mins then they hung up on me.
yo. **** you Asus I swear

icase81 said:
This is one of the things people forget about when they say Apple charges too much money. When you have a problem, you goto the Apple store, they'll hand you a 'new' device on the spot. Its usually a refurb, but if they don't have any refurbs, you get a new one. And if they don't have any new ones, you get an upgrade. My wife's iPhone 4 had an issue with the charging port. They had zero iPhone 4's in stock at the Apple store so they gave her a brand new 4S. Not a refurb, they opened a brand new box and handed it to her.
I'm surprised Samsung hasn't started doing this even if its a 'mini store' inside of places like Best Buy or the like.
Click to expand...
Click to collapse
Helps to be near an Apple store for that. I had the awful luck to be at school (with no means to the nearest Apple store before my warranty ran out) when my trackpad went nuts two days before warranty's end. Now I live next to one but I'm past warranty. And as the student manager for our college helpdesk, Apple makes mail-ins absolutely awful unless you're willing to argue.
That said, done and done on their in-store support. But Apple's got the on-the-ground presence to do that sort of thing. If Google made their own retail shops, I would be a happy person indeed.
...but what would you call them? I think it's Microsoft's Experts, Apple's Geniouses, and Google's...I dunno, kNow-ers?

You CAN get a perfect Nexus 4

For anyone who is thinking about buying the Nexus 4, but is worried about all the threads you've seen citing various problems with the screen, etc.
Perfect Nexus 4's DO exist. I bought mine off of the play store about 2 weeks ago, and everything was great except one thing - there was a screen defect that took up about 1/4" of the right side of the display.
I contacted Google who made the exchange process painless.. and I received my new Nexus 4 yesterday. It is, without a doubt, 100% absolutely perfect.
No hissing from the speaker, a brilliant screen, excellent blue tooth/wifi connectivity, fast as hell, great reception/call quality, just perfect.
I didn't have any of those problems with my other Nexus 4, other than that minor screen defect. Just wanted to let everyone know they are getting much better with their QA on these, GO GET ONE NOW!
Coming from a Galaxy S3, I can honestly say the Nexus 4 is the best phone I have ever had. Hands down I would sell my S3 and buy this phone all over again. Hell I might just buy another one, at this price point it's almost silly not to.
Feel free to chime in if you have a perfect Nexus 4

ingenious247 said:
For anyone who is thinking about buying the Nexus 4, but is worried about all the threads you've seen citing various problems with the screen, etc.
Perfect Nexus 4's DO exist. I bought mine off of the play store about 2 weeks ago, and everything was great except one thing - there was a screen defect that took up about 1/4" of the right side of the display.
I contacted Google who made the exchange process painless.. and I received my new Nexus 4 yesterday. It is, without a doubt, 100% absolutely perfect.
No hissing from the speaker, a brilliant screen, excellent blue tooth/wifi connectivity, fast as hell, great reception/call quality, just perfect.
I didn't have any of those problems with my other Nexus 4, other than that minor screen defect. Just wanted to let everyone know they are getting much better with their QA on these, GO GET ONE NOW!
Coming from a Galaxy S3, I can honestly say the Nexus 4 is the best phone I have ever had. Hands down I would sell my S3 and buy this phone all over again. Hell I might just buy another one, at this price point it's almost silly not to.
Feel free to chime in if you have a perfect Nexus 4
Click to expand...
Click to collapse
Your going to buy another one for the heck of it?
Sent from my Nexus 4 using xda premium

Da fuq?
Sent from my Nexus 4 using Tapatalk 2

Girn said:
Your going to buy another one for the heck of it?
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Yeah I'll probably give it to my wife and sell her GS2

Received my Nexus 4 on 04/04/2013 and it is flawless as far as I can tell. None of the problems posted in threads on this site are present as of yet (knock on wood). I've had really good luck with online orders of electronics though. I know a lot of people that don't like ordering electronics on the Internet because they always RMA. Anyway, just thought I'd post for statistics.
Less on-topic than my previous paragraph, I love my Nexus 4. By far best phone I've ever had, hardware- and software-wise.

Mine's not flawless but the 'defects' are so small that they're not noticeable. My volume rocker squeaks a little when stroked from top to bottom. I know it sounds weird but that's the only way I can make the noise. It's very minute and you have to be listening for it specifically to hear it unless the room's silent. Five of my friends also have N4s and none of them have complained about them at all.

Mines perfect. Rev 11.
Sent from my Nexus 4

Rev 11 here...
No issue at all..Except that the rattling sound from coming from inside the phone which isn't an issue...

Bought one on the street brand new in box at launch still perfect...
Sent from my Nexus 4 using xda premium

george241312 said:
Bought one on the street brand new in box at launch still perfect...
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
This ^

Thanks op, great information

Who do i contact at google to get a warranty replacement?

kthejoker20 said:
Who do i contact at google to get a warranty replacement?
Click to expand...
Click to collapse
You go to Google and search "Nexus 4 warranty replacement"
and you get this link, which has instructions for you:
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411741#US

I got mine back in Feb and it is perfect, I even dropped it few times(not intentional
) and no cracks or scratches

Got mine 2 months ago, perfect
Still have the original screen protectors on the front and back (along with a case)
I like things new

Received mine at the beginning of February. Ordered from the German Play Store. Hardware revision 11.
No visible defects. No issues at all regarding call quality, screen quality, connectivity.
Completely satisfied.

How long did it take from when you filed the warranty claim until you got the replacement device?

I've had 2 so far traded the first 1. I got 2nd on tmboile for free no issues with either 1

craigslist $200 perfect condition
Sent from my Nexus 4 using xda app-developers app

kthejoker20 said:
How long did it take from when you filed the warranty claim until you got the replacement device?
Click to expand...
Click to collapse
I didn't have to "warranty" exchange it because I will still within my initial purchase period (I think it's 15 days)
A warranty exchange is different because they can (and usually do) provide a refurbished device instead of a brand new one.
They offered me a refund, but instead I opted for an "advanced replacement". That means they send me the brand new phone but place a hold on my account for the amount of the phone ($359, they don't charge the shipping or tax) until I send the new phone back.
I received my replacement in 3 days and I am sending my original phone back today.

[Q] Tmobile note 4 replacment quality

Hello I pre-ordered galaxy note 4 and its having issues. The phone doesnt charge properly...i have to plug it in and out couple times for the phone to recognize that it is connected to charger and "dock is connected" notification is keep coming up..so i called tmobile and since warranty is issued, they are going to send out a replacement. My comcern is that they are probably going to send a refurb without any accessories right? I heard some rare instances they send out brand new but most likely its refurb. Anyone has an experience with tmobile refurbs? Are they any good or bad?
Thank you

They probably don't have any refurbished units yet, so you may get a new one. Have got tried another charger? I've seen a couple reports of the adaptive chargers failing.

I will let you know, my replacement is due to be delivered 2nd Dec ( I ordered it earlier today from 611 ). I will check and it and post back for you. I know it sucks to get a refurbed but so long as I dont get one that was rejected by another XDA forum, then I should be good to go HAHAH

Thx for the reply
yes i have my wife got the same phone so tried her charger on my phone and my charger on her phone and its my phone that is having issues. Rep told me that i might be getting a new one but the terms are "brand new or like new" so he has no idea but when he was going through instruction he said it will come with no accessories. .idk if he is reading written terms or telling me i am getting a refurb...

Limeybastard said:
I will let you know, my replacement is due to be delivered 2nd Dec ( I ordered it earlier today from 611 ). I will check and it and post back for you. I know it sucks to get a refurbed but so long as I dont get one that was rejected by another XDA forum, then I should be good to go HAHAH
Click to expand...
Click to collapse
Thx for the reply. Lol i am getting mine on 24th next monday so i will be actually telling you how it is.

takgeun68 said:
Thx for the reply. Lol i am getting mine on 24th next monday so i will be actually telling you how it is.
Click to expand...
Click to collapse
Right fair enough. They said that as I didn't have "insurance" then it would be regular 7day ground delivery. Which will take me over my 14 day refund time frame. Shame but such is life.
I remember a couple of years ago when I was with AT&T they swapped out my GS4 at one of their authorized repair centers. The IMEI label on the back was different to the original one as it didn't have the Samsung logo on it so was definitely a refurbished unit. But worked well.
The T Mobile rep mentioned the same stuff to me as well. Saying it will be just the phone minus battery etc. But she did mention that it was coming directly from the manufacturer whoever that is in T Mobiles language maybe Assurion or Samsung?
My current build date according to the box is 11/5/14 previous to that it was 11/4/14. Made in crappy Vietnam. My perfect note 3 was made in prestigious China haha.
Sent from my SM-N910T using Tapatalk

I had mine replaced due to screen inconsistencies. My replacement was brand new & made in Vietnam on 10/23. I think it's still too early for them to have refurb units.

kabuk1 said:
I had mine replaced due to screen inconsistencies. My replacement was brand new & made in Vietnam on 10/23. I think it's still too early for them to have refurb units.
Click to expand...
Click to collapse
Care to indicate how you knew yours was brand new? Thanks.
Sent from my SM-N910T using Tapatalk

Limeybastard said:
Care to indicate how you knew yours was brand new? Thanks.
Sent from my SM-N910T using Tapatalk
Click to expand...
Click to collapse
I used the refurb check function of the Phone Info app.

kabuk1 said:
I used the refurb check function of the Phone Info app.
Click to expand...
Click to collapse
Right, thanks.
Rumor has it that its approx 2 months before refurbs are ready after initial launch by Samsung.
Either way, does anyone know if the refurbed Galaxy phones are proceeded by a third party vendor for and behalf of t mobile or are they done by the manufacturer Samsung?
Sent from my SM-N910T using Tapatalk

Defective phones our sent to tmobile, and then there sent off to Samsung to repair and certify, and then sent back to tmobile.

Raver27 said:
Defective phones our sent to tmobile, and then there sent off to Samsung to repair and certify, and then sent back to tmobile.
Click to expand...
Click to collapse
Thanks. The t mobile tech support person mentioned that the device is coming directly from the manufacturer. I take what you say in higher value than what they say. We all know they read of a script.
Sent from my SM-N910T using Tapatalk

Limeybastard said:
Thanks. The t mobile tech support person mentioned that the device is coming directly from the manufacturer. I take what you say in higher value than what they say. We all know they read of a script.
Sent from my SM-N910T using Tapatalk
Click to expand...
Click to collapse
Lol Yea bro..That's 99% of them,every once in a while you'll get 1 that knows a little something.

Well I can vouch for that. First rep insisted I goto store for replacement and then when she finally realized I wasn't wanting to take that route told me they had no stock LOL. The very same rep also told me to just send my Cel Fi signal booster back without a return label. Glad I didn't listen to her as the second rep needed the imei of the signal booster and created me a return label. That could have cost me $500.
Sent from my SM-N910T using Tapatalk

Right now I'm going through issue with my first returned note 4,sent to there fort worth,TX return center and they still haven't said nothing to me about receiving it,even tho ups tracking shows signed and delivered.They had to credit my account 31.50 because I have 2 note 4 on my account right now,because returned device hasn't been dropped off my account, it's going on 2 weeks now.

Samsung Promotion problem

So I got my phone today and the screen was defective. I have to return it and re-order a new one. Problem is now I'm outside the promotional date. T-Mobile customer service said they can make a note on my new receipt/contract, so Samsung would still honor it. I'm kind of skeptical about that, so I wanted to check in with you guys.
Do you think if I send in my original receipt/contract will it work or should I just wait till another promotion comes?

Send it in, waiting sounds like a long shot. As long as you have the receipt with the mac and imei you are good.

GripR said:
So I got my phone today and the screen was defective. I have to return it and re-order a new one. Problem is now I'm outside the promotional date. T-Mobile customer service said they can make a note on my new receipt/contract, so Samsung would still honor it. I'm kind of skeptical about that, so I wanted to check in with you guys.
Do you think if I send in my original receipt/contract will it work or should I just wait till another promotion comes?
Click to expand...
Click to collapse
This happened to me when I got the s7e. I was able to get the vr anyway. Worse case scenario talk to tmoblie and they will make sure ypu get product you wanted. My mother was getting the note 7 and they didn't have the color she wanted anywhere. They told her they were getting some this week but I told them she'd be outside the promotional date. They told us not to worry that they would get the gear fit through them.
Sent from my SM-N930T using XDA-Developers mobile app

GripR said:
So I got my phone today and the screen was defective. I have to return it and re-order a new one. Problem is now I'm outside the promotional date. T-Mobile customer service said they can make a note on my new receipt/contract, so Samsung would still honor it. I'm kind of skeptical about that, so I wanted to check in with you guys.
Do you think if I send in my original receipt/contract will it work or should I just wait till another promotion comes?
Click to expand...
Click to collapse
I would of filed the promotion for both phones lol before you returned the other one.
Sent from my SM-N930T using XDA-Developers mobile app

Thanks for the advice everyone. I'll send in the original qualified contract with the new contract with tmobile explanation and see what happens.
Sent from my SM-G930T using XDA-Developers mobile app

What heppend after?

KBay said:
What heppend after?
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Click to collapse
2 recalls....lol.
Sent from my Note 7, S7 Edge or S6