I was unfortunate enough to get one of the first batch of preorder Nexus 6's on AT&T with the random reboot issue. Has anyone found a solution for this yet? Flashing the stock factory image from Google does not work. Exchanging is not an option as of now because no AT&T store in my area has any in stock. Any help would be appreciated.
Mine was rebooting at least once a day. I noticed that it happened a couple times as I was lifting the phone, when ambient display would normally turn on, so I turned ambient display off. It's been almost two days now with no restarts. Give it a try and let me know if it works for you.
Noticed my Motorola.com unit doing this over the past few days. Really strange, but haven't found a solution to it either.
Motorola.com order
SuperTongue said:
Noticed my Motorola.com unit doing this over the past few days. Really strange, but haven't found a solution to it either.
Click to expand...
Click to collapse
I am having the exact same issue and i purchased from Motorola.com as well. Check my phone and the screen is blank and i have to power off my phone to get it to come back to life. Not sure what the issue is but it is frustrating.
Haven't had a reboot at all, using T-Mobile N6.
Upload a last_kmsg after your "random reboot" in /proc/
OP,
Are you saying you flashed the factory image and it didn't fix the issue or you were unable to flash the factory image successfully?
At&t recalling Nexus 6
jpurv said:
I was unfortunate enough to get one of the first batch of preorder Nexus 6's on AT&T with the random reboot issue. Has anyone found a solution for this yet? Flashing the stock factory image from Google does not work. Exchanging is not an option as of now because no AT&T store in my area has any in stock. Any help would be appreciated.
Click to expand...
Click to collapse
You might have already seen this article.
http://androidcommunity.com/software-bug-forces-att-to-recall-send-back-nexus-6-inventory-20141123/
Im getting the same thing with my phone but I received it direct from Motorola. Not sure what is going on here. Hoping for a software fix.
bsteiner36 said:
You might have already seen this article.
http://androidcommunity.com/software-bug-forces-att-to-recall-send-back-nexus-6-inventory-20141123/
Im getting the same thing with my phone but I received it direct from Motorola. Not sure what is going on here. Hoping for a software fix.
Click to expand...
Click to collapse
Same here. Motorola direct device. AT&T SIM, freeze up on a black screen once every 24-hours only when NOT on WiFI for extended periods.
jwiskowski said:
Same here. Motorola direct device. AT&T SIM, freeze up on a black screen once every 24-hours only when NOT on WiFI for extended periods.
Click to expand...
Click to collapse
I am not sure if the WIFI has anything to do with it but i will keep track of when my phone reboots. Most of the time it was in my pocket and i went to check it and the screen was off and had to hold down the power button to turn it off and back on. If it happens again in going to try to call/text myself or use android device manager to see if it actually is ON but the screen is blank or if it is actually turned off completely.
Is this issue present also in the playstore's devices?
Just got home from my second trip to the AT&T store today. They told me they wanted me to return the phone and that they have no ETA on when they will be receiving the fixed batch. If I wait until after the 14 day return period the phone they will exchange me for will be refurbished.
My options are:
1. Keep the phone
2. Return the phone and go back to my old one
3. Exchange it when they have the "fixed" batch for a refurb
Great...
jwiskowski said:
Same here. Motorola direct device. AT&T SIM, freeze up on a black screen once every 24-hours only when NOT on WiFI for extended periods.
Click to expand...
Click to collapse
I just noticed yesterday by phone rebooted after leaving work and driving home. It was off wifi the whole time and when i got home the screen was blank. Couldn't turn it on without holding down the power button. I have a form in the Motorola forms about the same issue. I'll post if i get a resolve.
Shoot. Got a fully paid for AT&T Nexus 6 delivered last Friday (tried every Wed on Play Store and gave up). The ringtones, startup sound and subtle branding dont really bother me. The tether restrictions dont affect me on a shared data plan. But, it's randomly rebooted two consecutive nights while sitting next to me on couch. I suspect ambient display because it was right at time for medicine reminder app notification. Unacceptable. I guess if it continues I'll take it back after Thanksgiving and use Nexus 5 until AT&T can get some stock to replace it. Assuming it's an AT&T only hardware problem, which doesnt actually seem likely. Otherwise, maybe AT&T / Motorola can push Google to do a software fix.
I have this problem too. I have an unrooted ATT nexus 6. Last night i did a factory reset and turned off ambient display. I have a feeling ambient display may be to blame for these random reboots but who knows
Mine plays the ATT jingle when it freezes up. The screen goes black and have to hold the power button down to get it back up. Happened once at work (no wifi) and once at home (on wifi).
I hope they push an update soon.
Don't hold your breath for the update. If flashing a stock image doesn't fix it the problem is probably deeper than that. You have 14 days from the day you received it to get a new replacement.
RandomHandle said:
Don't hold your breath for the update. If flashing a stock image doesn't fix it the problem is probably deeper than that. You have 14 days from the day you received it to get a new replacement.
Click to expand...
Click to collapse
or 14 days from ship date if you ordered it online/over the phone
joelthebassplayer said:
Mine plays the ATT jingle when it freezes up. The screen goes black and have to hold the power button down to get it back up. Happened once at work (no wifi) and once at home (on wifi).
I hope they push an update soon.
Click to expand...
Click to collapse
This is EXACTLY what happens to me.
No if you ordered it its 14 days from the day you received the phone.
mouse100 said:
Is this issue present also in the playstore's devices?
Click to expand...
Click to collapse
In my experience, yes. I purchased a 32gb Blue model from the play store, running it with a brand new AT&T sim and in the week I've had it its randomly rebooted three times that I've noticed. Hopefully its an issue with a single batch, I'm RMAing this device for other reasons (uneven display color) and hopefully the new one won't have these issues.
Related
Hello all,
Firstly, I hope this is the right place to put this thread. I did a search and did not find anyone else having this issue so I decided to put my post here. I am having a problem with my note 4 randomly restarting a few times every hour. It goes through its shutdown procedure and turns right back on. Occasionally it will shutdown and stay off. It seems to be software related, but I'm no expert on these things. I did however download 'Device Temperature' from the play store to check to see if it might be overheating. As far as I can tell it has stayed a cool 24-25 degrees Celsius (77 Fahrenheit) the entire time.
It does this at unpredictable times, whether or not the phone is in my pocket, in my hands, or laying flat on a desk with or without the charger plugged in.
I don't think I can take it back to Tmobile to have it replaced as I bought it from a friend a few weeks ago to use on cricket. This just started 2 days ago.
The device is SIM unlocked, but not rooted with stock everything. It's still in mint condition and to my knowledge has never been dropped.
Can anyone help?
More Information
I did a Google search for "Galaxy Note 4 Random Reboot" and I found some information saying to reformat my SD card or try doing a factory reset on the phone.
I tried both (I actually removed the SD card completely instead of just reformating it), and about a half hour later... boom restart again. FML.
Once again I turn to the wonderful folks at XDA for help. Thanks to all in advance.
Sounds like it could be bad eMMC flash memory. Go with your friend and have Tmobile replace it. Also get Square Trade insurance if you can.
Got it fixed
I called Samsung about the issue and after some brief troubleshooting they recommended having it reflashed at a samsung experience center. The closest one to me was in a Best Buy. I dropped it off, after explaining what was happening, and an hour later it was ready to be picked working good as new. I haven't noticed it restart even once since.
Samsung offered to replace the entire unit but it would cost me $28 for 2 day shipping (assuming that they had my model in stock). I will go that route if the issue returns. I'm hoping not to go this route because I already paid for this phone to be unlocked once - I'd rather not pay again if I don't have to.
I'll keep you guys updated if the rebooting issue returns again.
Also check to make sure the battery is properly seated and contacts are not bent/damaged.
railshot said:
Also check to make sure the battery is properly seated and contacts are not bent/damaged.
Click to expand...
Click to collapse
This. I kept having this issue with my Note 3 and could not figure it out. Eventually I just took out the battery, cleaned the contacts, put it back in, and it never had a random reboot after that.
Are you guys running any custom roms, or is it still stock?
On 2 separate occasions today I found myself looking down at my Nexus 6 to find it powering up.
Is anyone else noticing random resets? I have rooted, unlocked bootloader and removed encryption on mine.
I get this a ton of times. I'll take care the phone out of my pocket and screen is black. I'll hit the power button and the device is dead. Then I'll hold the power button until it restarts. This happens at least 2-3 times a day its very annoying
Sent from my Nexus 6
Imprezive13 said:
I get this a ton of times. I'll take care the phone out of my pocket and screen is black. I'll hit the power button and the device is dead. Then I'll hold the power button until it restarts. This happens at least 2-3 times a day its very annoying
Sent from my Nexus 6
Click to expand...
Click to collapse
Did you do anything to yours yet? (root, unlock bootloader or remove encryption)
same issue. Multiple times in last 7 days.
this time it happened when I was on call and call got disconnected and screen was blank. very annoying.
called GPS cutomer care, they want me to keep my phone in safe mode for a day.
I am completely stock and locked boot loader.
Sent from my Nexus 6
Did you get your phone from AT&T? If so they had a recall which had a problem where it causes reboots and shipped with wrong software.
I got it from Play store.
Mine was shipped from T-Mobile to my door
Sent from my Nexus 6
Same here, but much less common than you described. It's probably happened to me twice since I've owned it (I got mine on the 17th from Motorola).
Sent from my Nexus 6 using Tapatalk
Hmm try attaching a last_kmsg after a reboot to determine what causes the reboot or steps on how to reproduce it. I have not had a random reboot and mines was from t mobile.
Sent from my Nexus 6 using Tapatalk
zephiK said:
Hmm try attaching a last_kmsg after a reboot to determine what causes the reboot or steps on how to reproduce it. I have not had a random reboot and mines was from t mobile.
Sent from my Nexus 6 using Tapatalk
Click to expand...
Click to collapse
oddly, on the n6, i cant get a last_kmsg, not through a terminal nor through looking manually, its just not there.
zephiK said:
Did you get your phone from AT&T? If so they had a recall which had a problem where it causes reboots and shipped with wrong software.
Click to expand...
Click to collapse
Mines from moto
I'm leaning towards this not being a software issue but a hardware issue. I've went ahead and opened a case with Motorola and they are sending me out a replacement phone. Hopefully this will fix this issue going forward.
It happens to me about once a day. I cannot pinpoint the cause.
It's happened to me twice in 8 days.
has happened to me every day since i bought it (wed 26th) bought from bell store in Canada (blue 32gb)
It's happening to me too. Got mine from AT&T. Mine randomly cuts off. Not rooted or anything.
Sent from my Nexus 6
I said before on other threads before, out of 3 nexus I bought from GPS one of them rebooted twice the first day, and the second day was unusable, rebooted every 5 mins. For me it was a hardware problem, i flashed factory image, factory reset, everything and nothing, called google, they send me the replacement, and never seen a random reboot on it.
Ok, so I bought a brand new in box Moto X from an acquaintance. After a month or two it started randomly rebooting, and after a couple of weeks of rebooting once or more per day, it died. Wouldn't power on (not even recovery). I sent it in for repair>got it back>3 days and it died again>sent it in again>got it back>1 day and it died again>sent it in again>got replacement>2-3 months later the new phone is starting the cycle again. Every time I pull it out of my pocket, the lock button doesn't work, and it's locked up on Active Display. I hold the power button and reboot it, only to have it happen again in an hour. I am doing a factory reset now--does anyone have any idea what the problem may be? what i should avoid when setting it up again?
This phone is 100% untampered with. No root, no nothing.
Please help me out. Thanks!
quaxer said:
Ok, so I bought a brand new in box Moto X from an acquaintance. After a month or two it started randomly rebooting, and after a couple of weeks of rebooting once or more per day, it died. Wouldn't power on (not even recovery). I sent it in for repair>got it back>3 days and it died again>sent it in again>got it back>1 day and it died again>sent it in again>got replacement>2-3 months later the new phone is starting the cycle again. Every time I pull it out of my pocket, the lock button doesn't work, and it's locked up on Active Display. I hold the power button and reboot it, only to have it happen again in an hour. I am doing a factory reset now--does anyone have any idea what the problem may be? what i should avoid when setting it up again?
This phone is 100% untampered with. No root, no nothing.
Please help me out. Thanks!
Click to expand...
Click to collapse
That sounds like a headache.
When were both phones manufactured? What version of KK were you running? Did you upgrade software OTA, if so what did it upgrade to?
Are you saying you never downloaded any apps? never installed anything on the phone? What services did you use? (apps.. anything, what were they?) Were there any other things you noticed out of the ordinary? What were Motorola's responses the first time they replaced the phone? What are their responses now that you are having the same issues with this replacement device?
Otherwise I'd advise you let us know what modifications (apps installed, anything) you had done and continue to do, that will give a variable context to the issue, at least. Other wise we a have an issue with no variables on the actual phone. The more information you give the higher quality the responses you can receive
bothgoodandbad said:
That sounds like a headache.
When were both phones manufactured? What version of KK were you running? Did you upgrade software OTA, if so what did it upgrade to?
Are you saying you never downloaded any apps? never installed anything on the phone? What services did you use? (apps.. anything, what were they?) Were there any other things you noticed out of the ordinary? What were Motorola's responses the first time they replaced the phone? What are their responses now that you are having the same issues with this replacement device?
Otherwise I'd advise you let us know what modifications (apps installed, anything) you had done and continue to do, that will give a variable context to the issue, at least. Other wise we a have an issue with no variables on the actual phone. The more information you give the higher quality the responses you can receive
Click to expand...
Click to collapse
1) I don't know when the phones were manufactured. Can you advise me how to tell?
2) I had a number of apps on it including WhatsApp, BBM, Toggl, SwiftKey, The Weather Network, ES File Explorer, BBC, The Economist, Espresso, Google Now Launcher, Dictionary.com, TimmyMe, MyBackup Pro, eBay, Amazon, Kayak and a few others. It's still doing the same thing after a data wipe.
3) The first three times I had trouble they had me send in the phone with no quibbles. The first two times they tried to repair it (the documentation just said "replaced component, and reflashed software"), and after two failed attempts, they simply replaced it. Now they want to start the cycle over again... asking me to send it in for repair.
When they sent me the replacement it arrived with 4.4.4. The previous phone had issues with 4.4.2 and 4.4.3 both. I am still running stock 4.4.4.
Thanks for your help
quaxer said:
1) I don't know when the phones were manufactured. Can you advise me how to tell?
2) I had a number of apps on it including WhatsApp, BBM, Toggl, SwiftKey, The Weather Network, ES File Explorer, BBC, The Economist, Espresso, Google Now Launcher, Dictionary.com, TimmyMe, MyBackup Pro, eBay, Amazon, Kayak and a few others. It's still doing the same thing after a data wipe.
3) The first three times I had trouble they had me send in the phone with no quibbles. The first two times they tried to repair it (the documentation just said "replaced component, and reflashed software"), and after two failed attempts, they simply replaced it. Now they want to start the cycle over again... asking me to send it in for repair.
When they sent me the replacement it arrived with 4.4.4. The previous phone had issues with 4.4.2 and 4.4.3 both. I am still running stock 4.4.4.
Thanks for your help
Click to expand...
Click to collapse
Thanks, hopefully your info helps someone help you better or hopefully it can help/spark someone truly seasoned in android/moto x etc to chime in
To check your manufacture date boot into your fastboot menu, check image to verify you're there.
Then choose BP Tools and then once that menu loads choose the option for UPC/Manufacture date read out, check for the date when it appears on the screen, maybe you are on a batch that has specific issues.
I've never heard of this issue, yuk sounds terrible. Goodluck! If you do end up finding answers somewhere else can you please come back here and post the resolution?
When I hit BP Tools it just reboots the phone... I don't know what's wrong???
maybe static electricity?
or do you use any cases?
maybe wrong charger?
Multiple devices, different Android versions, Sounds like an app issue to me.
If it happens frequently, then that is good in a way... You could factory reset and don't install a single app. If it doesn't act up for a couple days ..... Install about 5 apps. Go a couple days.... Install 5 more, etc... Etc. When it starts to act up, you know it's an app you recently installed, so it'll be easier to narrow down.
A logcat could help too. Search on that for how. It would likely show what happened at the time of the reboot /shutdown.
quaxer said:
1) I don't know when the phones were manufactured. Can you advise me how to tell?
2) I had a number of apps on it including WhatsApp, BBM, Toggl, SwiftKey, The Weather Network, ES File Explorer, BBC, The Economist, Espresso, Google Now Launcher, Dictionary.com, TimmyMe, MyBackup Pro, eBay, Amazon, Kayak and a few others. It's still doing the same thing after a data wipe.
3) The first three times I had trouble they had me send in the phone with no quibbles. The first two times they tried to repair it (the documentation just said "replaced component, and reflashed software"), and after two failed attempts, they simply replaced it. Now they want to start the cycle over again... asking me to send it in for repair.
When they sent me the replacement it arrived with 4.4.4. The previous phone had issues with 4.4.2 and 4.4.3 both. I am still running stock 4.4.4.
Thanks for your help
Click to expand...
Click to collapse
quaxer said:
When I hit BP Tools it just reboots the phone... I don't know what's wrong???
Click to expand...
Click to collapse
use the volume +up button (once BP Tools is highlighted) and not the power button to select BP Tools I'm assuming that's what's happening, hmm
I would send it back to Motorola again. If the issues continue, tell them you want it replaced with something else like the 2014 Moto X.
Ok -- so the issues stopped completely over Christmas vacation, but I went back to work this morning (I work in a dusty woodworking plant) with my phone in my pocket, and bang, they were back. Every time I pulled my phone out of my pocket it had powered off, and finally it didn't want to power back on. I called Moto, and this time actually got a competent rep on the line. He blamed the issues on static electricity, and I second his opinion, because the machinery I work with tends to create some static, and the dust in my pocket may exacerbate the problem (?)
Anyway, he recommended that I plug the phone in and hold the power button for 2 minutes to drain the static. Voila! It seems to have worked.
Solved for the time being. Thanks everyone for your input.
quaxer said:
Ok -- so the issues stopped completely over Christmas vacation, but I went back to work this morning (I work in a dusty woodworking plant) with my phone in my pocket, and bang, they were back. Every time I pulled my phone out of my pocket it had powered off, and finally it didn't want to power back on. I called Moto, and this time actually got a competent rep on the line. He blamed the issues on static electricity, and I second his opinion, because the machinery I work with tends to create some static, and the dust in my pocket may exacerbate the problem (?)
Anyway, he recommended that I plug the phone in and hold the power button for 2 minutes to drain the static. Voila! It seems to have worked.
Solved for the time being. Thanks everyone for your input.
Click to expand...
Click to collapse
This thread is awesome.
Also, I recommend leaving your phone on your desk/home/car when you work
Or maybe a full-body armor case or something.
Statics & electronics = bad idea. Even if you can drain it and it works, it's still hurting the components inside.
So, it's been a bit, but I just came back to this phone. I never did send it in to Moto, though it seemed to have died completely. It sat in the drawer for a couple of weeks, and now on a whim I plugged it into my computer, and it started up! I had never tried plugging it into a computer, just chargers...
BUT,
In the last 10 minutes it's been sitting here rebooting itself every 2 minutes... I guess I'll try wiping it again (It didn't do the trick last time), but this phone has serious problems.
i just got my Nexus 6 today. Ran through the setup without restoring anything from my M8 (used Setup as New device option). Got to the home screen, looked up my WiFi MAC address and added it to my router. In the meantime over LTE I received my Gmail mail and a notice to update to 5.01. Downloaded the OTA, hit the "Reboot & Install" button, watched it reboot and start the install. Didn't bother watching the process and when I looked back it was a black screen. Thought it timed out after a (possible) reboot so went to wake it and nothing. Will not power on or boot into fastboot and plugging it into the charger produces nothing on the screen.
Ordered it direct from Google Play so called their support, explained all I had done and after an hour of being put on and off hold I got disconnected. Tried calling back and after the prompts, the line drops. Guessing it was quitting time. The tech (if you can call him that) said he's got the 5.02 notice sitting on his N6 but from what he's heard, he's sticking with 5.01 for now as he has no issues.
I wanted to give you the full convo even though most of it's useless.
Oh, as far as the tech goes, he wanted to resolve it in one call and tried talking to Motorola but said his call was dropped and after trying to call back he got an After Hours message. Before that he wanted to send me a shipping label for me to send it back but wouldn't send a replacement until they got it back. He was going to talk to his supervisor about sending one out overnight... That's when the call dropped. I was very polite but after waiting since October and checking everyday, now I'm pissed.
Thoughts?
TIA
These phones dont get shipped out fully charged.
What was your battery level? If it was upgrading and it loss power due to lack of it, congratulations for bricking yourself.
You should always charge up a device like a cell phone before flashing.
Can you charge it up now? Give it some juice and see if you can at least get into the bootloader.
It was at 51%. No activity when plugged into the charger as I said in my OP.
xwera43 said:
It was at 51%. No activity when plugged into the charger as I said in my OP.
Click to expand...
Click to collapse
Man sorry to hear. I didnt even take the update. the day I recieved my device I unlocked the bootloader, flashed custom recovery and then cm12 nightly
I have a new replacement coming. Thanks for the input.
X
Yes, if you got it through Play ONLY deal with Play, Motorola is the WORST. I really never want to deal with their support again.
Hi , ive done all i can before coming here for help but this is my last resort as im stumped. About a month ago i updated my phone to the latest Android version on my Nexus 6. Literally straight after the update my phone began to play up. It started turning itself off at random times , not when i did a specific thing it could be anything and at any time. Spoke to Motorola and they were no use , so cleared my phone did a reset and still the same occurrence, as it was still on the newest version. But what i found was when the phone was plugged into the mains it didn't go off at all, but then again this problem happened right after the update. SO the next thing i have done is custom ROM but again the device will turn off randomly .I really need help as ive only had this phone since January and ive not been able to use it.
Thanks in advance
Sounds like battery defect. Has same issue on my n4 with regards to being ok when plugged in
Sent from my Nexus 6 using Tapatalk
benthebratt said:
Hi , ive done all i can before coming here for help but this is my last resort as im stumped. About a month ago i updated my phone to the latest Android version on my Nexus 6. Literally straight after the update my phone began to play up. It started turning itself off at random times , not when i did a specific thing it could be anything and at any time. Spoke to Motorola and they were no use , so cleared my phone did a reset and still the same occurrence, as it was still on the newest version. But what i found was when the phone was plugged into the mains it didn't go off at all, but then again this problem happened right after the update. SO the next thing i have done is custom ROM but again the device will turn off randomly .I really need help as ive only had this phone since January and ive not been able to use it.
Thanks in advance
Click to expand...
Click to collapse
Yes, absolutely sounds like the battery issue that is somewhat common. Best to RMA at this point because the next step is that the battery starts to expand.
You can, in the meantime, boot into bootloader, and select bootloader logs. Press power to select and then reboot. This clears and calibrates the battery stats. Most likely, the issue will return.
Evolution_Tech said:
Yes, absolutely sounds like the battery issue that is somewhat common. Best to RMA at this point because the next step is that the battery starts to expand.
You can, in the meantime, boot into bootloader, and select bootloader logs. Press power to select and then reboot. This clears and calibrates the battery stats. Most likely, the issue will return.
Click to expand...
Click to collapse
Thanks for the reply, what does RMA mean ? ive done that calibrating but didnt turn on . Also i spoke to Motorola and they said as i have a cracked screen they will have to replace that before reparining costing £120
benthebratt said:
Thanks for the reply, what does RMA mean ? ive done that calibrating but didnt turn on . Also i spoke to Motorola and they said as i have a cracked screen they will have to replace that before reparining costing £120
Click to expand...
Click to collapse
Return merchandise authorization.