[Q] Noticing random resets - Nexus 6 Q&A, Help & Troubleshooting

On 2 separate occasions today I found myself looking down at my Nexus 6 to find it powering up.
Is anyone else noticing random resets? I have rooted, unlocked bootloader and removed encryption on mine.

I get this a ton of times. I'll take care the phone out of my pocket and screen is black. I'll hit the power button and the device is dead. Then I'll hold the power button until it restarts. This happens at least 2-3 times a day its very annoying
Sent from my Nexus 6

Imprezive13 said:
I get this a ton of times. I'll take care the phone out of my pocket and screen is black. I'll hit the power button and the device is dead. Then I'll hold the power button until it restarts. This happens at least 2-3 times a day its very annoying
Sent from my Nexus 6
Click to expand...
Click to collapse
Did you do anything to yours yet? (root, unlock bootloader or remove encryption)

same issue. Multiple times in last 7 days.
this time it happened when I was on call and call got disconnected and screen was blank. very annoying.
called GPS cutomer care, they want me to keep my phone in safe mode for a day.

I am completely stock and locked boot loader.
Sent from my Nexus 6

Did you get your phone from AT&T? If so they had a recall which had a problem where it causes reboots and shipped with wrong software.

I got it from Play store.

Mine was shipped from T-Mobile to my door
Sent from my Nexus 6

Same here, but much less common than you described. It's probably happened to me twice since I've owned it (I got mine on the 17th from Motorola).
Sent from my Nexus 6 using Tapatalk

Hmm try attaching a last_kmsg after a reboot to determine what causes the reboot or steps on how to reproduce it. I have not had a random reboot and mines was from t mobile.
Sent from my Nexus 6 using Tapatalk

zephiK said:
Hmm try attaching a last_kmsg after a reboot to determine what causes the reboot or steps on how to reproduce it. I have not had a random reboot and mines was from t mobile.
Sent from my Nexus 6 using Tapatalk
Click to expand...
Click to collapse
oddly, on the n6, i cant get a last_kmsg, not through a terminal nor through looking manually, its just not there.

zephiK said:
Did you get your phone from AT&T? If so they had a recall which had a problem where it causes reboots and shipped with wrong software.
Click to expand...
Click to collapse
Mines from moto

I'm leaning towards this not being a software issue but a hardware issue. I've went ahead and opened a case with Motorola and they are sending me out a replacement phone. Hopefully this will fix this issue going forward.

It happens to me about once a day. I cannot pinpoint the cause.

It's happened to me twice in 8 days.

has happened to me every day since i bought it (wed 26th) bought from bell store in Canada (blue 32gb)

It's happening to me too. Got mine from AT&T. Mine randomly cuts off. Not rooted or anything.
Sent from my Nexus 6

I said before on other threads before, out of 3 nexus I bought from GPS one of them rebooted twice the first day, and the second day was unusable, rebooted every 5 mins. For me it was a hardware problem, i flashed factory image, factory reset, everything and nothing, called google, they send me the replacement, and never seen a random reboot on it.

Related

Weird home button glitch

Ok so I just encountered the strangest glitch ever on my phone. I was in my text messages and all of a sudden my phone kept vibrating and I noticed that the hone button led was flashing as if I was touching it but I wasn't so it takes me home. Has anyone encountered this before? Its happeneded to me once on my old captivate but not as often as on this refurbished running stock jh7
Sent from my SAMSUNG-SGH-I897 using XDA App
I had this happen once, with the first rom I flashed, but mine was the search button doing it. All I did was flashed to a new rom and I was fine.i may have been on cog when it happened, but not sure.I've been running fine on serendipity 4.3 though
Sent from my SAMSUNG-SGH-I897 using XDA App
In fact, I sent my old Cappy back in the mail today for this very reason! Did the warranty process. Mine did it ever since I got it(4 months or so). It was very intermittent. What made me finally have it replaced, was when I didn't wake up on time for work because as my alarm was going off, the home button was "pushed" and it silenced my alarms..... Can't have that happening.
Anyways, now I have a refurb and haven't had the problem in the 3 days that I have had it.
Good luck man, but my suggestion is, if you are still within warranty, get that sucker replaced!
ShookMasta said:
In fact, I sent my old Cappy back in the mail today for this very reason! Did the warranty process. Mine did it ever since I got it(4 months or so). It was very intermittent. What made me finally have it replaced, was when I didn't wake up on time for work because as my alarm was going off, the home button was "pushed" and it silenced my alarms..... Can't have that happening.
Anyways, now I have a refurb and haven't had the problem in the 3 days that I have had it.
Good luck man, but my suggestion is, if you are still within warranty, get that sucker replaced!
Click to expand...
Click to collapse
Thanks, Yeah, i just encountered another strange issue, i plugged my phone in was transferring music, and unplugged (did the proper steps), it then told me that my internal storage was corrupted. rebooted and now its fine.
Its happening more often on this phone (the button glitches). Its kind of annoying me now. If it continues im going to have to call att again or go to a store and take it.
skippyg said:
Thanks, Yeah, i just encountered another strange issue, i plugged my phone in was transferring music, and unplugged (did the proper steps), it then told me that my internal storage was corrupted. rebooted and now its fine.
Its happening more often on this phone (the button glitches). Its kind of annoying me now. If it continues im going to have to call att again or go to a store and take it.
Click to expand...
Click to collapse
The home button thing happened to me - on my first replacement phone. I immediately got a replacement for the replacement. I highly recommend you do the same.
Happened to me too, got the phone replaced BC the captacive buttons went crazy and the phone was nearly unusable. I had zero issues having it replaced too, just go to an att repair center.
skippyg said:
Ok so I just encountered the strangest glitch ever on my phone. I was in my text messages and all of a sudden my phone kept vibrating and I noticed that the hone button led was flashing as if I was touching it but I wasn't so it takes me home. Has anyone encountered this before? Its happeneded to me once on my old captivate but not as often as on this refurbished running stock jh7
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
This is something I to an curious about it has been happening to me for a couple of weeks but it is the magnify glass search button. It will randomly click its self. I thought it might be a problem with my screen protector but even after changing it I am still experiencing the problem
Sent from my SGH-I897 using XDA App
I have the same problem when I am running stock firmware with the "Search" softkey. It's quite annoying. I guess I just gotta stick with Andromeda.
probably it is a rom issue. try another rom.
This started happening to me right after I flashed Perception 10.2 and Firebird 0.4 kernel. It never happened before that. It has persisted through all Firebird kernels since then.
I even caught it happening once on the "back" button, but only once. It happens on the Home button at least once a day, usually more than once.

[Q] Incredible S Keeps Freezing..... :(

Had my Incredible S for two weeks and two days now.....but within the first week it started freezing....what i mean by this is that.....I can unlock the phone but cannot launch any apps or anything as screen does not acknowledge any screen pressses.....if it does it will only do the bottom row of htcs launcher...eg phone apps and widgets, but no shortcuts that have been put on home screens.....i have had this problem happen over 6 times now....its starting to get annoying.....anyone else experience this....
Can't say I've had anything like that, and neither has my missus, and we've been running both devices for around a fortnight
l0st.prophet said:
Can't say I've had anything like that, and neither has my missus, and we've been running both devices for around a fortnight
Click to expand...
Click to collapse
Thanks for reply...looks like I owe carphone warehouse a trip......
To be honest I had had to take mine back because of a faulty SD card slot, they swapped it over there and then and I was out inside 15 minutes with a new phone, fantastic service
I can confirm this, but my non-responsiveness comes from overloading the memory (rooting process), but is solved after a reboot. Otherwise I don't have this problem.
I would suggest go back to where u bought it because this is not a good thing!
Complete lockup happened to me once and had to reboot. Two other times I had no response from the screen until I pressed home, then everything jumped into life. 3 times in 3 weeks, I can live with, but slightly worrying.
Well since its fixed after a reboot, I suppose its a Rom issue, but will never know for sure.
Maybe some faulty apps that start this problem, but have not tested that. Will figure some of the things when root is achieved.
Otherwise HTC have to fix it.
Hmmm...i got a replacement but only after a massive fight with carphonewarehouse.....the worst part is as soon as i got home after about 5 hours of having the phone...it started to lock up again.....this time stayed locked untill i restarted....so now i have a brand new incredible s with same problem....i filmed it though as proof for my case against CPW......but definitely not a good sign
Any chance you could try a different launcher (ADW, LauncherPro etc.)? It might just be an issue with HTC Sense...
oyumurtaci said:
Any chance you could try a different launcher (ADW, LauncherPro etc.)? It might just be an issue with HTC Sense...
Click to expand...
Click to collapse
Yeah i probably will just try that....see if it works....(i normally uses adw ex anyway but just thought while the phone isnt rooted...i would leave it all stock....)
Keep us updated on this if you can, as it seems random reboots and freezes are becoming an issue rather than isolated incidents...
is this means there is something wrong with the hardware?
Had the same problem just now. Widgets didnt respond etc. Had the same problem after a reboot, but a backup restore in Launcherpro fixed it for me
Had my first crash
But I think one of the newly installed app is acting up... did the factory reset and see how it goes
It's probably a software issue, since if its the hardware it would give different symptoms and should happen all the time and not at random
Any of you with problems using Tasker? Got the same prog yet again. Disabling Tasker did the trick for me this time
Yeah i've just removed tasked seems to have helped
Sent from my HTC Incredible S using XDA App
In the end I did a factory reset the problem went away for a bit. But now its back.
Think I'll need to pay carphone warehouse a visit
Sent from my HTC Incredible S using XDA App
I have had quite some problems with mine. It doesn't freeze, however it has crashed/shut down about 8 times in the first 2 weeks, the las week has been problem free. I have to manually start the phone again and when the phone finally is done booting up a message pops up on the screen says something like "Your phone has recovered from a serious crash" and asks me if I would like to send a report to HTC.
I noticed mine only became unusable when plugged into mains charger. As soon as I unplug it works great again. Not sure if this is down to the dodgy charger from China or something else. I lost the one I got with it. :S
Sent from my HTC Incredible S using XDA App

Random reboots

My phone has been randomly rebooting about once every two days. I'm completely stock, not rooted. In the middle of the night last night while it was plugged in it rebooted about 4 times in a row, so I shut it off then restarted it in the morning. It's been doing fine so far today. I can't figure out how to reliably reproduce the reboots so I don't know how to go about testing whatever is causing it. It doesn't seem to be caused by any actions I perform (it's happened while I'm using the phone as well as while it's completely idle) Any suggestions? I know there's not much useful info to go off of here...
I keep sending the crash reports to HTC but I don't know what to look for in them. Anybody know how to interpret the crash logs?
Had one this morning. Rooted, but no changes.
And it just happened again. Phone was just sitting there with the screen off... I tried to copy and paste the error log but it wouldn't let me select all the text. The only app I have running in the background usually is Twilight. I'm going to try uninstalling that and seeing if it helps. The problem is the reboots happen randomly so I can't really tell if anything I change actually has an effect! Yarggghhh.
EDIT: Managed to get the error log here: http://pastebin.com/Xynv9qMP
Tried rebooting into Safe Mode, then a factory reset. Neither worked so I exchanged the device at a Sprint store. Hope this one works better!
Sent from my 831C using Tapatalk
phsteve said:
Tried rebooting into Safe Mode, then a factory reset. Neither worked so I exchanged the device at a Sprint store. Hope this one works better!
Sent from my 831C using Tapatalk
Click to expand...
Click to collapse
How did it go? I have the same issue on my international version.
Completely fixed it. I don't have insurance but was able to exchange it within Sprint's return period. My new phone works great
Sent from my 831C using Tapatalk

[Q] AT&T Random Reboot - Solution?

I was unfortunate enough to get one of the first batch of preorder Nexus 6's on AT&T with the random reboot issue. Has anyone found a solution for this yet? Flashing the stock factory image from Google does not work. Exchanging is not an option as of now because no AT&T store in my area has any in stock. Any help would be appreciated.
Mine was rebooting at least once a day. I noticed that it happened a couple times as I was lifting the phone, when ambient display would normally turn on, so I turned ambient display off. It's been almost two days now with no restarts. Give it a try and let me know if it works for you.
Noticed my Motorola.com unit doing this over the past few days. Really strange, but haven't found a solution to it either.
Motorola.com order
SuperTongue said:
Noticed my Motorola.com unit doing this over the past few days. Really strange, but haven't found a solution to it either.
Click to expand...
Click to collapse
I am having the exact same issue and i purchased from Motorola.com as well. Check my phone and the screen is blank and i have to power off my phone to get it to come back to life. Not sure what the issue is but it is frustrating.
Haven't had a reboot at all, using T-Mobile N6.
Upload a last_kmsg after your "random reboot" in /proc/
OP,
Are you saying you flashed the factory image and it didn't fix the issue or you were unable to flash the factory image successfully?
At&t recalling Nexus 6
jpurv said:
I was unfortunate enough to get one of the first batch of preorder Nexus 6's on AT&T with the random reboot issue. Has anyone found a solution for this yet? Flashing the stock factory image from Google does not work. Exchanging is not an option as of now because no AT&T store in my area has any in stock. Any help would be appreciated.
Click to expand...
Click to collapse
You might have already seen this article.
http://androidcommunity.com/software-bug-forces-att-to-recall-send-back-nexus-6-inventory-20141123/
Im getting the same thing with my phone but I received it direct from Motorola. Not sure what is going on here. Hoping for a software fix.
bsteiner36 said:
You might have already seen this article.
http://androidcommunity.com/software-bug-forces-att-to-recall-send-back-nexus-6-inventory-20141123/
Im getting the same thing with my phone but I received it direct from Motorola. Not sure what is going on here. Hoping for a software fix.
Click to expand...
Click to collapse
Same here. Motorola direct device. AT&T SIM, freeze up on a black screen once every 24-hours only when NOT on WiFI for extended periods.
jwiskowski said:
Same here. Motorola direct device. AT&T SIM, freeze up on a black screen once every 24-hours only when NOT on WiFI for extended periods.
Click to expand...
Click to collapse
I am not sure if the WIFI has anything to do with it but i will keep track of when my phone reboots. Most of the time it was in my pocket and i went to check it and the screen was off and had to hold down the power button to turn it off and back on. If it happens again in going to try to call/text myself or use android device manager to see if it actually is ON but the screen is blank or if it is actually turned off completely.
Is this issue present also in the playstore's devices?
Just got home from my second trip to the AT&T store today. They told me they wanted me to return the phone and that they have no ETA on when they will be receiving the fixed batch. If I wait until after the 14 day return period the phone they will exchange me for will be refurbished.
My options are:
1. Keep the phone
2. Return the phone and go back to my old one
3. Exchange it when they have the "fixed" batch for a refurb
Great...
jwiskowski said:
Same here. Motorola direct device. AT&T SIM, freeze up on a black screen once every 24-hours only when NOT on WiFI for extended periods.
Click to expand...
Click to collapse
I just noticed yesterday by phone rebooted after leaving work and driving home. It was off wifi the whole time and when i got home the screen was blank. Couldn't turn it on without holding down the power button. I have a form in the Motorola forms about the same issue. I'll post if i get a resolve.
Shoot. Got a fully paid for AT&T Nexus 6 delivered last Friday (tried every Wed on Play Store and gave up). The ringtones, startup sound and subtle branding dont really bother me. The tether restrictions dont affect me on a shared data plan. But, it's randomly rebooted two consecutive nights while sitting next to me on couch. I suspect ambient display because it was right at time for medicine reminder app notification. Unacceptable. I guess if it continues I'll take it back after Thanksgiving and use Nexus 5 until AT&T can get some stock to replace it. Assuming it's an AT&T only hardware problem, which doesnt actually seem likely. Otherwise, maybe AT&T / Motorola can push Google to do a software fix.
I have this problem too. I have an unrooted ATT nexus 6. Last night i did a factory reset and turned off ambient display. I have a feeling ambient display may be to blame for these random reboots but who knows
Mine plays the ATT jingle when it freezes up. The screen goes black and have to hold the power button down to get it back up. Happened once at work (no wifi) and once at home (on wifi).
I hope they push an update soon.
Don't hold your breath for the update. If flashing a stock image doesn't fix it the problem is probably deeper than that. You have 14 days from the day you received it to get a new replacement.
RandomHandle said:
Don't hold your breath for the update. If flashing a stock image doesn't fix it the problem is probably deeper than that. You have 14 days from the day you received it to get a new replacement.
Click to expand...
Click to collapse
or 14 days from ship date if you ordered it online/over the phone
joelthebassplayer said:
Mine plays the ATT jingle when it freezes up. The screen goes black and have to hold the power button down to get it back up. Happened once at work (no wifi) and once at home (on wifi).
I hope they push an update soon.
Click to expand...
Click to collapse
This is EXACTLY what happens to me.
No if you ordered it its 14 days from the day you received the phone.
mouse100 said:
Is this issue present also in the playstore's devices?
Click to expand...
Click to collapse
In my experience, yes. I purchased a 32gb Blue model from the play store, running it with a brand new AT&T sim and in the week I've had it its randomly rebooted three times that I've noticed. Hopefully its an issue with a single batch, I'm RMAing this device for other reasons (uneven display color) and hopefully the new one won't have these issues.

AT&T Nexus 6 - Random shutdowns

Hi,
My Nexus 6 have shut itself down 3 times in the last 2 weeks. Last night the phone was just hanging out on a desk in standby and I hear the AT&T sound go off. I have to hold down the power-on button to get it to restart. When it finally started it didnt ask for my android startup sequence. Very strange.
Anyone else experience random shutdowns?
bbbasher said:
Hi,
My Nexus 6 have shut itself down 3 times in the last 2 weeks. Last night the phone was just hanging out on a desk in standby and I hear the AT&T sound go off. I have to hold down the power-on button to get it to restart. When it finally started it didnt ask for my android startup sequence. Very strange.
Anyone else experience random shutdowns?
Click to expand...
Click to collapse
Yes, unlocked one here. It only happens only at work. Does it once a day and twice yesterday. Has to be a service issue. Hopefully OTA will fill fix this.
Glad I am not the only one noticing. I have been holding off getting rid of the AT&T customizations until I know the hardware is good.
http://forum.xda-developers.com/nex...t-solution-t2951248/post57241187#post57241187
bbbasher said:
Hi,
My Nexus 6 have shut itself down 3 times in the last 2 weeks. Last night the phone was just hanging out on a desk in standby and I hear the AT&T sound go off. I have to hold down the power-on button to get it to restart. When it finally started it didnt ask for my android startup sequence. Very strange.
Anyone else experience random shutdowns?
Click to expand...
Click to collapse
I had this problem also. I turned off WiFi scanning and so far has solved this problem. Even though WiFi is turned off scanned is still enabled.
Sent from my Nexus 6
Me too... Always check and randomly switch to on!!!
Sent from my Nexus 6 using XDA Free mobile app

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