Related
Hi guys, i am kinda new here, hope i am on the right spot.
I recently bought a HTC One in the Netherlands. Its a beautiful phone! Already like it more then my rooted Xperia Z.
Today (The first day) i started installing my phone. Setted up some random things, untill i came at the Google account set-up. I already had one, so i chose that option. Then the first crash occured. The phone sent me to the screen i started 1 minute ago, the "Select language" screen.
I ignored that, and choose to set that up on an other moment.
When I tried to open Facebook, it showed me the logo, the logo moved up, but then it crashed and closed the application.
1 minute later, i tried to pull down the notification bar, but then my whole phone crashed! It rebooted.
I tried to update the phone software, didnt work. I also tried to do a hard reset, didnt work either.
The summary:
I cant set up an existing Google account, it crashes.
I cant open facebook, it crashed.
Sometimes, when i pull down the notification bar, it crashes.
Can someone help me out?
Excuse me for my grammer/typo's.
Lots of love.
Richard.
Richurdt said:
Hi guys, i am kinda new here, hope i am on the right spot.
I recently bought a HTC One in the Netherlands. Its a beautiful phone! Already like it more then my rooted Xperia Z.
Today (The first day) i started installing my phone. Setted up some random things, untill i came at the Google account set-up. I already had one, so i chose that option. Then the first crash occured. The phone sent me to the screen i started 1 minute ago, the "Select language" screen.
I ignored that, and choose to set that up on an other moment.
When I tried to open Facebook, it showed me the logo, the logo moved up, but then it crashed and closed the application.
1 minute later, i tried to pull down the notification bar, but then my whole phone crashed! It rebooted.
I tried to update the phone software, didnt work. I also tried to do a hard reset, didnt work either.
The summary:
I cant set up an existing Google account, it crashes.
I cant open facebook, it crashed.
Sometimes, when i pull down the notification bar, it crashes.
Can someone help me out?
Excuse me for my grammer/typo's.
Lots of love.
Richard.
Click to expand...
Click to collapse
If you can get past the setup screens, do a full reset of the phone. But it sounds to me like the phone may have a manufacturing problem and needs to be returned for an exchange.
stevedebi said:
If you can get past the setup screens, do a full reset of the phone. But it sounds to me like the phone may have a manufacturing problem and needs to be returned for an exchange.
Click to expand...
Click to collapse
i can pass the setup screens. The reset didnt work.
I think returning it to the shop will be the only option i have left. Dont wanna lose my phone for 4 more weeks! haha.
Thanks for trying.
curious....
Richurdt said:
i can pass the setup screens. The reset didnt work.
I think returning it to the shop will be the only option i have left. Dont wanna lose my phone for 4 more weeks! haha.
Thanks for trying.
Click to expand...
Click to collapse
Hey Richurdt.
I know you're HTC One's issue was long resolved already. I wanna know how you fixed your issue. Because I have a very similar issue to yours before. I'm afraid that mine might be a hardware problem. I used my HTC One for almost 4mos then I had the same issues as yours came up.
I hope mine doesn't need to be returned to the store.
I setup my wifes phone yesterday and then thought to check for the 4.4 update. Right now nothing appears to be happening. When I check for the update manually it says that there is an update already downloading and that I will be notified when complete. However, there is nothing in the notification tray to suggest anything is happening. This morning I woke up to a message saying that the download will complete once on wifi (but the phone was on wifi and working properly). That notification is now gone and same problem persists.
I've tried the obvious so far: Restart phone, try update using the Moto software via USB.
Level 1 tech support wants me to do a factory reset. Hoping to avoid that and the hour+ of setting up the phone again. Any thoughts? My phone is not rooted nor do I have plans to do so...
Since nobody seems to have any thoughts on this I decided to go ahead and factory reset the phone. Same exact symptom as before. Phone tells me there is an update available, I click download, nothing happens. Check the status a bit later and it says that an update is already in progress.
I'm starting to think that it's a problem with Recovery. Is it possible that these things will function normally with a broken or no recovery present? Went into fastboot and selected recovery. Instead of getting a factory reset I got a 'no command' error. Can't imagine it's possible to flash stock recovery if it's not rooted.
JIW said:
I'm starting to think that it's a problem with Recovery. Is it possible that these things will function normally with a broken or no recovery present? Went into fastboot and selected recovery. Instead of getting a factory reset I got a 'no command' error. Can't imagine it's possible to flash stock recovery if it's not rooted.
Click to expand...
Click to collapse
That's stock recovery, I think you need to hold down the volume button and then the power button and release, it should boot into recovery.
Sent on my Moto X
Hello,
I FINALLY convinced my wife to go Android. Got Nexus 7 2013 in August and she's gotten used to it. She's been IOS forever. So, her new moto x arrived Friday and we setup yestersday. Since she is OK with Nexus, the moto X will be good for her to move to. All is good EXCEPT the updates didn't download for some reason on activation yesterday. It showed it was downloading but to re-activate wifi. But, it was on?!!! Anyhow, she comes home today from her first full day at work with Triangle in notification bar to turn on wifi to download update. It's been over an hour with no movement and no status bar showing it's begun the download. I keep clicking for "system update" but says it's downloading... Status bar shows nothing other than update is ready and turn-on wifi.
Sounds like same issue as original poster. So far, wife is not happy with Android and her battery meter jumps all over place from 5% to 100%. Tempted to do factory reset but not a good way to start off as OP mentioned.
Any ideas or updates? Thanks
JIW said:
I'm starting to think that it's a problem with Recovery. Is it possible that these things will function normally with a broken or no recovery present? Went into fastboot and selected recovery. Instead of getting a factory reset I got a 'no command' error. Can't imagine it's possible to flash stock recovery if it's not rooted.
Click to expand...
Click to collapse
It seems like a dodgy or slow internet connection to me. Since you're still in download phase of the update, I don't think the problem is related to Recovery.
MyMotoX said:
Hello,
I FINALLY convinced my wife to go Android. Got Nexus 7 2013 in August and she's gotten used to it. She's been IOS forever. So, her new moto x arrived Friday and we setup yestersday. Since she is OK with Nexus, the moto X will be good for her to move to. All is good EXCEPT the updates didn't download for some reason on activation yesterday. It showed it was downloading but to re-activate wifi. But, it was on?!!! Anyhow, she comes home today from her first full day at work with Triangle in notification bar to turn on wifi to download update. It's been over an hour with no movement and no status bar showing it's begun the download. I keep clicking for "system update" but says it's downloading... Status bar shows nothing other than update is ready and turn-on wifi.
Sounds like same issue as original poster. So far, wife is not happy with Android and her battery meter jumps all over place from 5% to 100%. Tempted to do factory reset but not a good way to start off as OP mentioned.
Any ideas or updates? Thanks
Click to expand...
Click to collapse
Identical problem here. No update so far. I did the factory reset with same results. Going to try to flash stock firmware if I can figure it out.
mschumacher69 said:
It seems like a dodgy or slow internet connection to me. Since you're still in download phase of the update, I don't think the problem is related to Recovery.
Click to expand...
Click to collapse
Wifi is not the problem. The internet is cranking and when I did the factory update it chewed through 20+ app updates in no time at all. Motorola has no idea how to help me... they just want me to send it in for repair. Such crap. I would love to try flashing stock firmware but can't seem to find any links that work.
Found the firmware. It appears my phone has the oldest build listed 139.9.51. Would it be okay to flash new build of 139.12.54?
JIW said:
Found the firmware. It appears my phone has the oldest build listed 139.9.51. Would it be okay to flash new build of 139.12.54?
Click to expand...
Click to collapse
Or does it make more sense to go ahead and flash 4.4 stock firmware?
MyMotoX said:
Hello,
I FINALLY convinced my wife to go Android. Got Nexus 7 2013 in August and she's gotten used to it. She's been IOS forever. So, her new moto x arrived Friday and we setup yestersday. Since she is OK with Nexus, the moto X will be good for her to move to. All is good EXCEPT the updates didn't download for some reason on activation yesterday. It showed it was downloading but to re-activate wifi. But, it was on?!!! Anyhow, she comes home today from her first full day at work with Triangle in notification bar to turn on wifi to download update. It's been over an hour with no movement and no status bar showing it's begun the download. I keep clicking for "system update" but says it's downloading... Status bar shows nothing other than update is ready and turn-on wifi.
Sounds like same issue as original poster. So far, wife is not happy with Android and her battery meter jumps all over place from 5% to 100%. Tempted to do factory reset but not a good way to start off as OP mentioned.
Any ideas or updates? Thanks
Click to expand...
Click to collapse
Here is the thread that I used to fix my problem. I downloaded the stock 4.4 firmware from the link and flashed it using that technique. Phone appears to be tip-top now running stock 4.4.
Hello. Seems you fixed the problem. I question as to whether future OTA updates will download and we should return or not. Hmm..
I don't know what firmware she has. I'll have to check tonight when she gets home. Can you re-post the link?... it seems it didn't post it on the thread.
MyMotoX said:
Hello. Seems you fixed the problem. I question as to whether future OTA updates will download and we should return or not. Hmm..
I don't know what firmware she has. I'll have to check tonight when she gets home. Can you re-post the link?... it seems it didn't post it on the thread.
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=2446515
MyMotoX said:
Hello. Seems you fixed the problem. I question as to whether future OTA updates will download and we should return or not. Hmm..
I don't know what firmware she has. I'll have to check tonight when she gets home. Can you re-post the link?... it seems it didn't post it on the thread.
Click to expand...
Click to collapse
Oops: http://forum.xda-developers.com/showthread.php?t=2572249
I think this is likely a temporary fix. I figure there is bound to be at least one or two more OTA's well within the warranty period... so I'll found out then if there is some other problem that needs to be addressed. Right now when I check for an update it simply says that the phone is up-to-date.
4.4.2 should be around the corner I think...
JIW said:
Oops: http://forum.xda-developers.com/showthread.php?t=2572249
I think this is likely a temporary fix. I figure there is bound to be at least one or two more OTA's well within the warranty period... so I'll found out then if there is some other problem that needs to be addressed. Right now when I check for an update it simply says that the phone is up-to-date.
4.4.2 should be around the corner I think...
Click to expand...
Click to collapse
You could flash the post-camera OTA SBF and see if OTAs to 4.4.
mschumacher69 said:
You could flash the post-camera OTA SBF and see if OTAs to 4.4.
Click to expand...
Click to collapse
I did originally flash 4.2 (139.12.54) to test that very thing. The OTA had the same problem. Like I said, I think
this phone will eventually get sent back to Motorola... but during the holidays I'm just going to deal with it. Besides, the
phone is running great.
I'm using the tmobile version and I'm having the same problem. Says it needs to connect to wifi to update, but its already connected. After reboot it says update in progress, but nothing happens.
69OldZman said:
I'm using the tmobile version and I'm having the same problem. Says it needs to connect to wifi to update, but its already connected. After reboot it says update in progress, but nothing happens.
Click to expand...
Click to collapse
Maybe it's a problem with the Motorola update servers...
I'm thinking that's probably the case since the cyber Monday promotion probably slammed them.
Glad to hear it's not just two of us..but still.... Sorry to hear of your problem too. Keep us posted.
Update on my wife's moto X. Still no update has been downloaded. She came home last night from work turn on wifi with triangle in notification. It said I have to turn on wifi to start download. It was already on have been on for a long time. So after a while I started to hit the Check Update button and also cleared the popup message telling me that one was being downloaded. (It's not) Did that routine several times. It did look like some WiFi activity was occurring based on WiFi x in symbol..but nothing. The message in notification eventually changed to the download status bar but stayed a 0 %
So, same story since initial setup on Sunday. Bummer. Not going to fiddle with any hackery. It should just work like my X does which is why she wanted it in first place and left Apple.
Will keep all updated.
Sent from my Nexus 7 using Tapatalk 2
Hi everybody, I'm new to LG, this is my first LG phone since my original LG Vu many many years ago, and i have a couple questions. I've searched everywhere here on XDA and a couple other forum sites, as well as general google searches. First off my Flex is on 4.2.2 and it doesn't seem I have any way to update to 4.4.2. Whenever I try the update from my phone it says "your phone is not registered" and when I try with the LG computer software it just says my device is up to date. I've seen the not registered error mentioned a few times before and I tried the suggestions given, like getting a new sim card and doing a factory reset, but no luck. I've seen a few people mention that they flashed the update manually with something called LG Flash Tool, but I cant find any info on that whatsoever. My model is the AT&T D950 by the way. Secondly I am having absolutly horrible lag with this phone, specifically list scrolling, mostly in apps such as Google+, YouTube, and Facebook, all the reviews i read before getting the Flex said it was super smooth, thays why I got it, so is there something I should so, or is lag like this normal? Because I can't scroll through YouTube or Google+ without it hanging every couple seconds. If anybody that has more experience then me with this phone or LG in general could help me out with these or just point me in the right direction, that would be greatly appreciatex.
zacharyt86 said:
Hi everybody, I'm new to LG, this is my first LG phone since my original LG Vu many many years ago, and i have a couple questions. I've searched everywhere here on XDA and a couple other forum sites, as well as general google searches. First off my Flex is on 4.2.2 and it doesn't seem I have any way to update to 4.4.2. Whenever I try the update from my phone it says "your phone is not registered" and when I try with the LG computer software it just says my device is up to date. I've seen the not registered error mentioned a few times before and I tried the suggestions given, like getting a new sim card and doing a factory reset, but no luck. I've seen a few people mention that they flashed the update manually with something called LG Flash Tool, but I cant find any info on that whatsoever. My model is the AT&T D950 by the way. Secondly I am having absolutly horrible lag with this phone, specifically list scrolling, mostly in apps such as Google+, YouTube, and Facebook, all the reviews i read before getting the Flex said it was super smooth, thays why I got it, so is there something I should so, or is lag like this normal? Because I can't scroll through YouTube or Google+ without it hanging every couple seconds. If anybody that has more experience then me with this phone or LG in general could help me out with these or just point me in the right direction, that would be greatly appreciatex.
Click to expand...
Click to collapse
If you are on AT&T, take the phone to the store and have them update it for you. If you are on another carrier you will have to manually flash the update. As for the lag, I have also just got the Flex and I have not had any lag, but I have always done a Factory data reset before I do anything else.
TheMighyLoki said:
If you are on AT&T, take the phone to the store and have them update it for you. If you are on another carrier you will have to manually flash the update. As for the lag, I have also just got the Flex and I have not had any lag, but I have always done a Factory data reset before I do anything else.
Click to expand...
Click to collapse
Yeah I'm on AT&T. Thanks for the tips, I really appreciate it. Unfortunately nothing seems to work. I've tried downloading the LG PC software from their website but it just tells me I'm up to date, I can't find any info on how to use the LG flash tool thing, and I just went into 3 different AT&T stores, one of which was a device support center, and they all said they have not way to flash the LG G Flex because LG stopped supporting the tool they had to flash it with so it no longer works. So it looks like I'm stuck on 4.2.2. It's a shame really because I really got this phone to test out LG before the G3 comes out to see how I would like it since I'm up for an upgrade, and I absolutely LOVE it, but I'm not dropping money + a contract on a phone that might have issue upgrading the software, I mean we already wait long enough for android updates on non-nexus phones, but then even when it's available you can't update it because there is some sort of issue between AT&T and LG servers. And the worst part is it's not just me or this model phone. I have seen tons of people having the same issue with G2's and G Pro 2's but nobody seems to be able to figure it out. It really suck. But thanks for all the tips and help, like I said I really appreciate it!
Just want to give an update for anyone else that has this issue and might come across this thread. After going to 2 more stores, getting 2 more new SIMs, and 2 more factory updates, then spending about an hour on the phone with tech support with them trying to "push" the update to me, then another 2 hours on chat support with them trying to "push" it to me, I am no closer to any kind of solution.
Just another update, AT&T filed a case and I can now check for software update through settings, and it tells me an update to 4.4.2 is available, but once it downloads the update fails, it tell me my device is suspected of rooting and software update is not available for my device. My device is not, and has never been rooted. So I don't know where to go from here. This is the most frustrating thing I have ever encountered in my 4+ years with android lol. My next phone will definitely not be an LG phone, which is a shame because I just got this one to test out LG while waiting for the G3 to make it to AT&T.
did you buy this new?
isnt there a warranty from ATT?
zacharyt86 said:
but once it downloads the update fails, it tell me my device is suspected of rooting
Click to expand...
Click to collapse
Can you post a screenshot of the message you're getting that says your device is suspected of rooting?
Yes I bought it new from an AT&T COR store. Yeah it has warranty, I actually just went to the support center and exchanged it after explaing that it has never been rooted or else I would post a screenshot, I didnt even think about doing that, I remeber the error exactly though, I must have tried it a dozen times. When I went to software update it said a new update is available and I clicked yes to download, after it downloaded it rebooted into that LG screen with the cartoony hills and stuff and it said updating 0% for about 2 mins, the in big letters it said ERR:0x0011341, and it rebooted back into the ROM and everthing loaded up, after about a minuter I got a popup that said Error: Your device is suspect in rooting, your device is not available for software update, then any time I tried to run software update that popup would come back up unless I did a factory reset, then it would start the whole thing over with the same results. Like I said, I just got a replacement and am downloading the update now, I'll post back and let you know what happens.
Its not that unusual for a phone to get hosed when trying to download/install an OTA update.
Is is unusual for a message like you saw, about being a "suspect" for rooting; I don't think I have ever heard of that before..
All that matters is you got a new phone, so thats a good thing
Yeah i thought it was weird too, the weirdest pat was i did the return to stock from the other thread here just to see if that would fix the issue and it still said the same thing, it even did it after factory resets, like something had been tripped and couldnt be reset. Im no stranger to rooting, I've been doing it for years, i just never did it with phone cuz there isn't a whole lot you can do with it. But the new one just updated to 4.4.2 no problem so the issue is fixed. It was all just really strange, i found a thread here from another person getting the same error on a G2 http://forums.androidcentral.com/lg...tware-update-not-available-rooted-device.html
zacharyt86 said:
Yes I bought it new from an AT&T COR store. Yeah it has warranty, I actually just went to the support center and exchanged it after explaing that it has never been rooted or else I would post a screenshot, I didnt even think about doing that, I remeber the error exactly though, I must have tried it a dozen times. When I went to software update it said a new update is available and I clicked yes to download, after it downloaded it rebooted into that LG screen with the cartoony hills and stuff and it said updating 0% for about 2 mins, the in big letters it said ERR:0x0011341, and it rebooted back into the ROM and everthing loaded up, after about a minuter I got a popup that said Error: Your device is suspect in rooting, your device is not available for software update, then any time I tried to run software update that popup would come back up unless I did a factory reset, then it would start the whole thing over with the same results. Like I said, I just got a replacement and am downloading the update now, I'll post back and let you know what happens.
Click to expand...
Click to collapse
I'm having this same issue, but I did root my device. I completely unrooted it, and tried again with no luck. I thought it was me. Looking forward to hearing if you have success with the replacement. If so, I'm definitely taking this guy in. ?
Sent from my LG-D950 using xda premium
I just got the nexus 6 from verizon, and it had a notification that there was a system update, I accepted it, and it rebooted, i think it got installed, but the notification was there again, I have done it like three times, but the notification is still there, the about phone says LMY48M, I think is updated already, How can I fix this issue?
thanks for the help
jorge3687 said:
I just got the nexus 6 from verizon, and it had a notification that there was a system update, I accepted it, and it rebooted, i think it got installed, but the notification was there again, I have done it like three times, but the notification is still there, the about phone says LMY48M, I think is updated already, How can I fix this issue?
thanks for the help
Click to expand...
Click to collapse
it will take you through all the updates. if you only updated one time, then you arent done yet. there are three marshmallow updates. one main update, and two security updates.
Hey all-
Just FYI. Applied the update that showed up this morning (Dec 1 Security Patch and some AppFlash thing). When the phone restarted, I kept getting the message "com.phone.android has stopped", again and again without end, couldn't get past it. I was able to restart the phone again, which then booted to a black screen with the green android icon and "Error!" underneath it. Great. Restarted again, and booted into the OS.
All of my apps are there, but EVERYTHING else is gone. Contacts, Texts, accounts, settings, all of it. Phone still shows as on the September 1 patch, I CAN'T enable developer mode to enable USB debugging, and it appears like it broke my Adaptive storage. So messed up.
BEWARE.
Edit: I spoke to a buddy with an MZF and he applied the patch this morning with no problems. The VZW rep I spoke to also happens to have an MZF and also had no issues applying the patch. Your mileage may vary. I blame Trump.
blynkofaneye said:
Hey all-
Just FYI. Applied the update that showed up this morning (Dec 1 Security Patch and some AppFlash thing). When the phone restarted, I kept getting the message "com.phone.android has stopped", again and again without end, couldn't get past it. I was able to restart the phone again, which then booted to a black screen with the green android icon and "Error!" underneath it. Great. Restarted again, and booted into the OS.
All of my apps are there, but EVERYTHING else is gone. Contacts, Texts, accounts, settings, all of it. Phone still shows as on the September 1 patch, I CAN'T enable developer mode to enable USB debugging, and it appears like it broke my Adaptive storage. So messed up.
BEWARE.
Edit: I spoke to a buddy with an MZF and he applied the patch this morning with no problems. The VZW rep I spoke to also happens to have an MZF and also had no issues applying the patch. Your mileage may vary. I blame Trump.
Click to expand...
Click to collapse
You won't get any help from Moto. They do it to sell the z2. I had all my mods so I had to get a z2 after they sent an update that bricked my z force.
I agree it must be Trump's fault
got the exact same thing with mine, and now its trying to install again. dunno if i wanna let this one thru.
ArcaneDraco said:
got the exact same thing with mine, and now its trying to install again. dunno if i wanna let this one thru.
Click to expand...
Click to collapse
How were you able to get back in the OS? I ended up having to factory reset the phone. All sorts of things were messed up. Bunch of settings were missing in the menu, the home/back keys didn't work when in an app, all sortsa stuff. I couldn't get it to connect to my PC, but I was thankfully able to successfully backup a bunch of stuff to Google Drive. Reset it, and got the December patch to install properly. Seems to be working okay now, but I'm having a hell of a time getting my text backup to restore. Ugh.
i dunno, i tried going into recovery, wouldnt let me, then it reset back to the os, apps were still installed but all settings were gone. havent installed the patch yet but otherwise the phone is working.
Applied fine for me, it honestly makes my phone feel snappier.
Not sure whether it was the case, but ONE SHOULD NEVER APPLY OTA WITH SD CARD INSERTED because it mess things a hell! This is a known issue reported multiple times at Moto z force Russian speaking forum at 4pda.ru
TEPEM said:
Not sure whether it was the case, but ONE SHOULD NEVER APPLY OTA WITH SD CARD INSERTED because it mess things a hell! This is a known issue reported multiple times at Moto z force Russian speaking forum at 4pda.ru
Click to expand...
Click to collapse
would be a little difficult to remove for update if you formatted yours as internal
Why?
ArcaneDraco said:
if you formatted yours as internal
Click to expand...
Click to collapse
Seriously, why would anybody do that? What's the benefit of slower storage with reduced capacity (IIRC it disables the built-in 32GB)?
sn00gan said:
Seriously, why would anybody do that? What's the benefit of slower storage with reduced capacity (IIRC it disables the built-in 32GB)?
Click to expand...
Click to collapse
thanks for the useless contribution... good job.. i guess?
sn00gan said:
Seriously, why would anybody do that? What's the benefit of slower storage with reduced capacity (IIRC it disables the built-in 32GB)?
Click to expand...
Click to collapse
I formatted my 64gb SD card as internal and it still uses the 32gb that came with the phone. I've never noticed slow downs either.
Blame Trump?
blynkofaneye said:
Hey all-
Just FYI. Applied the update that showed up this morning (Dec 1 Security Patch and some AppFlash thing). When the phone restarted, I kept getting the message "com.phone.android has stopped", again and again without end, couldn't get past it. I was able to restart the phone again, which then booted to a black screen with the green android icon and "Error!" underneath it. Great. Restarted again, and booted into the OS.
All of my apps are there, but EVERYTHING else is gone. Contacts, Texts, accounts, settings, all of it. Phone still shows as on the September 1 patch, I CAN'T enable developer mode to enable USB debugging, and it appears like it broke my Adaptive storage. So messed up.
BEWARE.
Edit: I spoke to a buddy with an MZF and he applied the patch this morning with no problems. The VZW rep I spoke to also happens to have an MZF and also had no issues applying the patch. Your mileage may vary. I blame Trump.
Click to expand...
Click to collapse
Blame Trump? More than likely it was Lying Hillary. She is known for breaking smart phones!