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Active display sometime didn't show up

I recently found this issue couple weeks ago . I never messing a found with my moto x n it's still pure unrooted and I just found my moto x when I pull off from my name pants or if I flip it over it didn't show up the active display . and the next week I did use the turn off turn on button whenever I wanted and when I click it off and hoping or expecting the phone show the active display but it won't show up . but everything is good if I restart the phone . does this bother you or ever happen with you before ?
Sent from my XT1053 using Tapatalk

still happening, hopefully you guys have any input for this

Any auto taskkiller U use?

bmszabo said:
Any auto taskkiller U use?
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I have the same problem on my Moto X 1053 :c it's really annoying.. it can be solved restarting the device but is a question of time.. because it happens again.. :/ i tried removing Clean Master or other kind of applications like those...
Hope you can help me

I thought I was the only one . any solution to make this go away ? I only use power toggle
Sent from my XT1053 using Tapatalk

Anyone with the same problem?? :c

hard_core93 said:
Anyone with the same problem?? :c
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Do you have a screen protector or case that is covering the proximity sensor next to the earpiece? That could be it

pyro6128 said:
Do you have a screen protector or case that is covering the proximity sensor next to the earpiece? That could be it
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My case I can only use the original default screen cover that out from the box and seem sometime it didn't show the active display . maybe this is only happen to xt1053 Tmobile version.
Other case have no clue.
Sent from my XT1053 using Tapatalk

banboy said:
My case I can only use the original default screen cover that out from the box and seem sometime it didn't show the active display . maybe this is only happen to xt1053 Tmobile version.
Other case have no clue.
Sent from my XT1053 using Tapatalk
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I use a case.. i think is generit.. and the default screen cover too.. but i think the case is not the problem then... and i have the XT1053 from Mexico..

hard_core93 said:
I use a case.. i think is generit.. and the default screen cover too.. but i think the case is not the problem then... and i have the XT1053 from Mexico..
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I'm willing to bet its the default screen protector. It doesn't have a cutout and makes the proximity sensor go crazy. Your phone thinks its in your pocket which is why active notifications aren't coming on. I had a similar issue with my screen staying off during calls, and not being able to turn the screen back on because the phone thought my face was next to it. Take off the screen protector and I bet your issue goes away.

pyro6128 said:
I'm willing to bet its the default screen protector. It doesn't have a cutout and makes the proximity sensor go crazy. Your phone thinks its in your pocket which is why active notifications aren't coming on. I had a similar issue with my screen staying off during calls, and not being able to turn the screen back on because the phone thought my face was next to it. Take off the screen protector and I bet your issue goes away.
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Mmm.. ok i'll try it when i get a new screen protector.. but.. it does work sometimes.. freaky.. i don't know.. maybe the sensor goes crazy as you say

hard_core93 said:
Mmm.. ok i'll try it when i get a new screen protector.. but.. it does work sometimes.. freaky.. i don't know.. maybe the sensor goes crazy as you say
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Yea, I'm willing to bet the sensor is freaking out. And two of you in this thread that have the problem also have the original screen protector on that blocks the sensor, so it seems most likely.

pyro6128 said:
Yea, I'm willing to bet the sensor is freaking out. And two of you in this thread that have the problem also have the original screen protector on that blocks the sensor, so it seems most likely.
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Yeah I still used the original screen protector that is coming out from the box so it still look like a brand new phone . well you know the reason I did that because too lazy to get a new screen protector but don't you think default screen protector that came right from the box is too thin that will make the sensor went crazy ? I mean that's only my thought from logical point of view .
Sent from my XT1053 using Tapatalk

banboy said:
Yeah I still used the original screen protector that is coming out from the box so it still look like a brand new phone . well you know the reason I did that because too lazy to get a new screen protector but don't you think default screen protector that came right from the box is too thin that will make the sensor went crazy ? I mean that's only my thought from logical point of view .
Sent from my XT1053 using Tapatalk
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Click to collapse
The original screen protector was making my phone go nuts. As soon as i took it off, the issue went away. My issue was that when I was on a call, my face being next to the phone would trigger the screen to go black (as it should). But then when taken away, it would stay black, because the screen protector was messing with the sensor.

pyro6128 said:
The original screen protector was making my phone go nuts. As soon as i took it off, the issue went away. My issue was that when I was on a call, my face being next to the phone would trigger the screen to go black (as it should). But then when taken away, it would stay black, because the screen protector was messing with the sensor.
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Well thank's pyro, even I haven't tried out yet but I will do that and thx for the heads up about the screen protector. you know funny thing, even lot's of people loves Nexus 5, Damn I'm more prefer nexus 5 since the battery is like a beast its like Toyota Prius .
I wish for the next gen of phone Motorola will make this feature as their patent and will be the only phone that will have this kind of feature and also for google nexus too.

Screen goes black when you make a call on 5.1, try this.

I'm not a screen protector salesman, nor do I have stock in one. This worked for me, but your milage may vary.
I updated to 5.1 yesterday and since then, every single time I made a call my screen would go black and become unresponsive. When the person at the other end hung up, it would eventually come back. I figured it was the rom and/or kernel. I tried as many rom, kernels and combinations as I could and nothing. I eventually found a thread sharing that the sensor became more sensitive in the upgrade and even if you never had an issue in 5.0, your screen protector is probably the issue. I thought no way, I paid like $20, really liked the protection and it never caused an issue, it was a tempered glass protector and clear as day, but I was desperate.
The second I took it off and pressed enter on a call, no black screen. I could actually make a call, cover the sensor with my protector and the screen went black.
I know it sucks, i really didn't want to change my protector, but I could not use the phone the way it was.

jackpollard said:
I'm not a screen protector salesman, nor do I have stock in one. This worked for me, but your milage may vary.
I updated to 5.1 yesterday and since then, every single time I made a call my screen would go black and become unresponsive. When the person at the other end hung up, it would eventually come back. I figured it was the rom and/or kernel. I tried as many rom, kernels and combinations as I could and nothing. I eventually found a thread sharing that the sensor became more sensitive in the upgrade and even if you never had an issue in 5.0, your screen protector is probably the issue. I thought no way, I paid like $20, really liked the protection and it never caused an issue, it was a tempered glass protector and clear as day, but I was desperate.
The second I took it off and pressed enter on a call, no black screen. I could actually make a call, cover the sensor with my protector and the screen went black.
I know it sucks, i really didn't want to change my protector, but I could not use the phone the way it was.
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which screen protector? if it's not properly cut or is an old plastic type protector that's probably the problem. The good properly cut tempered glass screen protectors don't seem to have this issue.

Same problem here, but worse.
When the screen went black during the call, the phone shut down, and has been misbehaving ever since, I've still not been able to unlock it fully. I suspect the Device Protection feature of 5.1 (anti-theft) to be the cause of the problem...
Images of problem: http://imgur.com/a/cizWc
Any idea of what I should do?

neyenlives said:
which screen protector? if it's not properly cut or is an old plastic type protector that's probably the problem. The good properly cut tempered glass screen protectors don't seem to have this issue.
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I used Skinomi Tech Tempered Glass ultra thin, it was rated well. It did cover the sensor, but like I said, never had an issue on 5.0 and and once I took it off, worked like a charm. You have a suggestion for a good tempered glass protector?

Baalinooo said:
Same problem here, but worse.
When the screen went black during the call, the phone shut down, and has been misbehaving ever since, I've still not been able to unlock it fully. I suspect the Device Protection feature of 5.1 (anti-theft) to be the cause of the problem...
Images of problem: http://imgur.com/a/cizWc
Any idea of what I should do?
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Click to collapse
Dang man, that's way past my "take the screen protector off" fix. I'm thinking you have a more complex issue. Were you unlocked and rooted? Custom rom or kernel? The allow oem unlock checked in dev settings? Can you do a full wipe and step through the flash process in fastboot?

Completely stock. I found a workaround. Remove the SIM card before powering-up. This time I am first asked to draw my unlock pattern, as it is supposed to do. Then, let the phone boot to my homescreen and then only I replace the SIM card. I am asked for my PIN et voilà.
I think the new anti-theft feature is indeed at fault. It is somehow overridden by the PIN request. Oh well, at least my phone works now
---------- Post added at 02:55 PM ---------- Previous post was at 02:44 PM ----------
Regarding the screen proximity sensor problem.
Do you think a deliberately smaller tempered glass screen protector would work?
http://www.amazon.com/Orzly®-Tempered-Protective-Protector-SmartPhone/dp/B00ORYY4IO
Where is the sensor located on the screen? Between the camera and top speaker?

I've been using a Zagg GSP with the same problems... So far removing it has been my only fix. Didn't have problems before 5.1 even with some haloing!
I think the proximity sensor is to the left of the top speaker. If you hold the phone just right in the light you can see two little dots under the glass.

rmanaka said:
I've been using a Zagg GSP with the same problems... So far removing it has been my only fix. Didn't have problems before 5.1 even with some haloing!
I think the proximity sensor is to the left of the top speaker. If you hold the phone just right in the light you can see two little dots under the glass.
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Click to collapse
You should call Zagg at 18007009244 . I just called and they said that it was the first reported case, and that if enough people called in, they would investigate. They also said that you can remove the existing screen protector, use some other one, and just get a warranty replacement if/when a new Zagg GSP comes out.

Xtremeguard fixed this issue in their spartan glass. They also fixed the "halo-ing" issue many protectors have. They made cutouts for the camera and sensors. I'll post pics once I get home. I encountered OPs glitch with the original spartan glass I had (1st gen?).

jackpollard said:
I used Skinomi Tech Tempered Glass ultra thin, it was rated well. It did cover the sensor, but like I said, never had an issue on 5.0 and and once I took it off, worked like a charm. You have a suggestion for a good tempered glass protector?
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Hey man, as I suggested, try xtremeguard. Here are some pics and they have cutouts for the camera and sensors. They usually have sales; don't buy it regular price, its ridiculous! Here's a code I found that works if you purchase two items: Spring90
Or if you want just one, use 75off
I just use their glass protectors on all my devices and I've had good experiences with them. They now ship their glass in a hard plastic case; less chances of breaking. Pictures attached!

Is this issue really just limited to people with screen protectors? I have the Zagg HDX and am having this same problem. I really don't want to replace my screen protector and don't want to have to go back to a non 5.1 ROM. Unfortunately I do spend a lot of time making phone calls at work and need to dial extensions which I'm unable to do because of this.
Are there any kind of Kernel modifications or system settings that can be adjusted to fix the issue?

drscott333 said:
Is this issue really just limited to people with screen protectors? I have the Zagg HDX and am having this same problem. I really don't want to replace my screen protector and don't want to have to go back to a non 5.1 ROM. Unfortunately I do spend a lot of time making phone calls at work and need to dial extensions which I'm unable to do because of this.
Are there any kind of Kernel modifications or system settings that can be adjusted to fix the issue?
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Click to collapse
Yes it really is. I had the problem on my Nexus 4 with a protector so I made sure to buy a protector with cutouts on my Nexus 5. I thought they would have fixed it on the Nexus 6, although it is still very sensitive. I had the problem with a full glass protector and my screen would stay off during a call even after using the power button. So I emailed xtremeguard and fortunately they modified their guard to have cutouts for the sensors as you can see in the pics I posted on the last page.

Same behavior with Skinomi tempered glass protector. Took it off and the phone works fine.

drscott333 said:
Is this issue really just limited to people with screen protectors? I have the Zagg HDX and am having this same problem. I really don't want to replace my screen protector and don't want to have to go back to a non 5.1 ROM. Unfortunately I do spend a lot of time making phone calls at work and need to dial extensions which I'm unable to do because of this.
Are there any kind of Kernel modifications or system settings that can be adjusted to fix the issue?
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Click to collapse
There was some talk about an issue with the sensors and 5.1 causing the issue also, but it seemed it was a small minority that had this issue. As far as I know, you have to bite the bullet and peel off the protector. I tried 3 different kernels and 3 different roms and nothing at all worked. The good news is they have plenty of cheap alternatives that have the cut-outs. Good luck.

jackpollard said:
I used Skinomi Tech Tempered Glass ultra thin, it was rated well. It did cover the sensor, but like I said, never had an issue on 5.0 and and once I took it off, worked like a charm. You have a suggestion for a good tempered glass protector?
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Click to collapse
Skinomi is aware of the issue. I wasn't sure what was causing it until i found this thread. Removed my protector and problem was fixed. It looks like Skinomi is aware of the issue though, contacted them and got a replacement since i had removed my glass protector. The replacement glass no longer covers the sensor.

No need to remove your screen protector. Just head to Accessibility--> Turn on 'Power Button ends call' and Boom!
I too had the same problem just after upgrading to 5.1
Tried this and it works like a charm. No issues till now. I hear that 5.1 messed the sensitivity of the proximity sensors. But lucky enough for us, 5.1.1 has a patch to fix this issue. Till you get an update for 5.1.1 just keep enabled Power Button ends call, and you'll be just fine. No need to spoil your completely alright $20 screen protector
Thanks!

The only thing that worked for me !
Hi,
I empathize with you. I found myself buying a Nexus 5 in India in 2013 with a lot of excitement and the same happened after upgrading to lollipop and then marshmallow. I removed am imported tempered glass screen protector and that didn't work. Next, I downgraded to KitKat 4.4.4 and that didn't work. Google's product forum was a waste of time. Their rep said the same things: remove the screen protector, clear cache and finally do a factory data reset. I'm not from a technical background and after saying prayers which I said only in my childhood, the below is what finally what worked for me:
1) Downgraded to KitKat 4.4.4. I have a MacBook so used this YouTube link:
https://youtu.be/pzzDxrccZO8
2) Rooted my device using King root. Link:
http://forum.xda-developers.com/android/apps-games/one-click-root-tool-android-2-x-5-0-t3107461
2) Installed Xposed framework. Link:
http://repo.xposed.info/module/de.robv.android.xposed.installer
3) Disabled the proximity sensor from Xposed framework. This YouTube link helped:
https://youtu.be/hPRujBMeuz0
Hallelujah ! I can see my screen again when making calls. Like I said, I'm from a human resources background and literally prayed like Armageddon had just started before doing all the above. I can't guarantee if these will brick your phone or put it in some perpetual bootloop mode, so do it at your own risk ! Started believing strongly in God but disbelieving in Android after this whole bloody experience.
Cheers !:good:

Spigen tempered covers the proximity sensor, does not work

no cut out for the proximity sensor.
blank screen during calls regardless if proximity.
the fit is pretty good though but I guess I will return it

There's no cut out, but the screen still turns off during calls like it should, so I don't see the problem.

lysm bre said:
There's no cut out, but the screen still turns off during calls like it should, so I don't see the problem.
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Yeah my Galaxy S5 tempered glass covers the sensors as well and was never an issue. It shouldn't be since it's clear glass.
Sent from my Sprint Galaxy S5.

jadeddjay said:
no cut out for the proximity sensor.
blank screen during calls
the fit is pretty good though.
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Click to collapse
Mine does this too...actually just posted in the Q/A section.
Phone will turn off before putting the phone to my face and not turn on after taking the phone away from my face. I am hoping that this will get better as the screen protector attaches better over the next day.

happilyaccosted said:
Mine does this too...actually just posted in the Q/A section.
Phone will turn off before putting the phone to my face and not turn on after taking the phone away from my face. I am hoping that this will get better as the screen protector attaches better over the next day.
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Click to collapse
Are you sure this is because of the screen protector? Did you test it by chance before putting the tempered glass on?
I've seen other people reporting this, but they are saying its a bug in marshmallow and not the screen protectors. I will have my phone later today so I hope to test it myself.
Sent from my XT1060 using XDA Free mobile app

I just ordered the Spigen tempered glass myself, can we get others to confirm this is an issue of Android M and not the protector itself? My phone is arriving tomorrow.

Yes I am sure its because of the screen protector. Because it works fine before and after I took it off lol
Even if it is because of a bug... If you get it now, it won't work right. Until it gets fixed. That is all

This sounds a lot like the issue with HTC's M7 when the initial software of the device wouldn't work well with glass protectors. The on screen buttons were not sensitive enough to detect touch once the glass protector was applied. Then HTC fixed that through a software update.
Sent from my Nexus 5X using Tapatalk

I'm returning mine as well. Didn't have the issue every call I made (only made a couple of calls, very rarely actually call people anymore) but I don't want the proximity sensor or FFC being covered period even if it ends up being partially or fully a software issue. Looks like there are several tempered options, think I'll wait a few days and see what others are saying about the other brands.

Nothing wrong with your glass
Ok, so I am experiencing the same issue on a Nexus 5 running the latest update with no glass protector or anything. Phone goes dark when I put it to my ear and I have to manually hit the power button to turn on when I pull the phone away from my ear. Anywho I believe it is a bug and not your screen protector. I get my 5X today and I get my spigen tempered glass today as well. But if your proximity sensor is working with the glass on when you raise it to your ear then it should work when you drop it back down. Not working only when you pull the phone down seems like an issue with marshmallow. Proxy sensor seems to have a bug where its affecting waking up on a call from going dark. Test it out with the glass on your phone if you can cover up the proximity sensor and it effects the phone, then it still works.

riggsmagic said:
Ok, so I am experiencing the same issue on a Nexus 5 running the latest update with no glass protector or anything. Phone goes dark when I put it to my ear and I have to manually hit the power button to turn on when I pull the phone away from my ear. Anywho I believe it is a bug and not your screen protector. I get my 5X today and I get my spigen tempered glass today as well. But if your proximity sensor is working with the glass on when you raise it to your ear then it should work when you drop it back down. Not working only when you pull the phone down seems like an issue with marshmallow. Proxy sensor seems to have a bug where its affecting waking up on a call from going dark. Test it out with the glass on your phone if you can cover up the proximity sensor and it effects the phone, then it still works.
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Click to collapse
Just tested this out with and without. It is the glass (now the glass is not sticking as well...oh well). The phone would turn off as soon as my finger goes over the sensor. would not turn on when i remove my finger. have to hit the power button twice to get the screen back on. speaker phone disables the sensor so no issues there.
Tempered Glass with Sensor Cutout I may try this one out next. I wrote to Spigen to see if they are going to resolve the issue.

happilyaccosted said:
Just tested this out with and without. It is the glass (now the glass is not sticking as well...oh well). The phone would turn off as soon as my finger goes over the sensor. would not turn on when i remove my finger. have to hit the power button twice to get the screen back on. speaker phone disables the sensor so no issues there.
Tempered Glass with Sensor Cutout I may try this one out next. I wrote to Spigen to see if they are going to resolve the issue.
Click to expand...
Click to collapse
I just tested the sensor without the glass protector as well. The sensor being blocked is the problem. On phone calls with the protector on, the screen wouldn't light back up for a number of seconds or until hitting the power button a couple of times. Without the protector on, the screen behaves as it should.
I'm thinking about returning mine and getting a refund and then buying the new version if they release one. Unless Spigen would just do an exchange.

dmudd said:
I just tested the sensor without the glass protector as well. The sensor being blocked is the problem. On phone calls with the protector on, the screen wouldn't light back up for a number of seconds or until hitting the power button a couple of times. Without the protector on, the screen behaves as it should.
I'm thinking about returning mine and getting a refund and then buying the new version if they release one. Unless Spigen would just do an exchange.
Click to expand...
Click to collapse
Try contacting them if you bought from Amazon Spigen Amazon Customer Service

happilyaccosted said:
Try contacting them if you bought from Amazon Spigen Amazon Customer Service
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Click to collapse
Thank you for the link
Sent from my Nexus 5X using Tapatalk

the screen still turns off during calls

Oklagija said:
the screen still turns off during calls
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That is good if the screen turns off when the phone is against your ear, and turns back on when you go to look at your phone to either end the call or look up a date or contact.

Mountainfisher said:
That is good if the screen turns off when the phone is against your ear, and turns back on when you go to look at your phone to either end the call or look up a date or contact.
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Click to collapse
Pretty sure he means it turns off when the phone isn't close to the face. This means the lack of proximity sensor cut is blocking the sensor as if your face is close to it.
Sent from my Sprint Galaxy S5.

EeZeEpEe said:
Pretty sure he means it turns off when the phone isn't close to the face. This means the lack of proximity sensor cut is blocking the sensor as if your face is close to it.
Sent from my Sprint Galaxy S5.
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Click to collapse
yes I know what he means, I have the screen protector and the 5x. I am having the same issue, the phone should operate as I described. It doesnt with the spigen screen protector.

Spigen SGP11775. Same issues as others. Sent it back. Will get something with cut outs.

I am also sending back my Spigen tempered glass screen protector, got the Pleson tempered glass in today and it's much nicer. Feels thinner and seems to have a better coating on it and the fit is perfect.
Sent from my Nexus 5X using XDA Free mobile app

Phone calls

Hi, has anybody else experienced that their screen goes blank and doesn't come back on when on a call and what makes it worst is I can't hang up my phone after I'm done with my call. Basically I'm at the mercy of the other person hanging up when the conversation is done, the only way that I have resolved this problem is when I restart my phone. What causes this problem?

Do you have a tempered glass screen protector on?

Look to the left of the top speaker and you will see two sensors (proximity and ambient light). Is there anything covering these, such as a screen protector, skin, or case?

I do have a screen protector on the phone. Should I just remove it? I just find it strange that once I restart the phone that everything works as it should.

mr.pnutt said:
I do have a screen protector on the phone. Should I just remove it? I just find it strange that once I restart the phone that everything works as it should.
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Click to collapse
Because it doesn't check that sensor except when you're on a phone call.

mr.pnutt said:
I do have a screen protector on the phone. Should I just remove it?
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Click to collapse
When I bought my first smartphone, a Galazy S2, I bought an expensive (£10) screen protector. All it did was attract grease and fingerprints, so after a couple of months, after a sudden attack of common sense, I threw it away. The screen was suddenly always clean and smooth, and on every phone I've had since there has never been a single mark on any screen. Admittedly I do look after it - unlike colleagues who seem happy to literally throw their phones on to tables - and keep it always in an empty pocket with no coins or keys.
It seems very odd to me that we have incredibly tough glass on our phones (see the many people on Youtube trying to scratch their phones deliberately) and yet we feel the need to reduce their performance with pointless pieces of plastic...? Bizarre...

mr.pnutt said:
I do have a screen protector on the phone. Should I just remove it? I just find it strange that once I restart the phone that everything works as it should.
Click to expand...
Click to collapse
It sounds like your sensor maybe going. I have always kept a screen protector on my device and never had issues until I used a tempered glass one. The tempered glass was to thick to allow the proper amount of light in which kept the screen from coming on when a call came in or when on a call.
I would run a logcat and try to catch it happening. This will tell you just what is going on.

dahawthorne said:
When I bought my first smartphone, a Galazy S2, I bought an expensive (£10) screen protector. All it did was attract grease and fingerprints, so after a couple of months, after a sudden attack of common sense, I threw it away. The screen was suddenly always clean and smooth, and on every phone I've had since there has never been a single mark on any screen. Admittedly I do look after it - unlike colleagues who seem happy to literally throw their phones on to tables - and keep it always in an empty pocket with no coins or keys.
It seems very odd to me that we have incredibly tough glass on our phones (see the many people on Youtube trying to scratch their phones deliberately) and yet we feel the need to reduce their performance with pointless pieces of plastic...? Bizarre...
Click to expand...
Click to collapse
I just find it to be strange that I have put screen protectors on all of my phone's even some with the sensors but this is the only phone that does this.

dahawthorne said:
When I bought my first smartphone, a Galazy S2, I bought an expensive (£10) screen protector. All it did was attract grease and fingerprints, so after a couple of months, after a sudden attack of common sense, I threw it away. The screen was suddenly always clean and smooth, and on every phone I've had since there has never been a single mark on any screen. Admittedly I do look after it - unlike colleagues who seem happy to literally throw their phones on to tables - and keep it always in an empty pocket with no coins or keys.
It seems very odd to me that we have incredibly tough glass on our phones (see the many people on Youtube trying to scratch their phones deliberately) and yet we feel the need to reduce their performance with pointless pieces of plastic...? Bizarre...
Click to expand...
Click to collapse
I just find it to be strange that I have put screen protectors on all of my phone's even some with the sensors but this is the only phone that does this.

mr.pnutt said:
I just find it to be strange that I have put screen protectors on all of my phone's even some with the sensors but this is the only phone that does this.
Click to expand...
Click to collapse
First before you get ahead of yourself. Find out if it is the screen protector. It is a cheap fix if it works and cheap to replace if it doesnt.

zelendel said:
First before you get ahead of yourself. Find out if it is the screen protector. It is a cheap fix if it works and cheap to replace if it doesnt.
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Click to collapse
How am I about to get ahead of myself? Like I stated, I find it strange that this is the ONLY PHONE that I have ever had this type of problem with.

mr.pnutt said:
How am I about to get ahead of myself? Like I stated, I find it strange that this is the ONLY PHONE that I have ever had this type of problem with.
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Click to collapse
Because you are not sure if that is even the problem. The only time I had this issue was with a tempered glass one. This is a known common issue. I never had this issue with a normal one.

zelendel said:
Because you are not sure if that is even the problem. The only time I had this issue was with a tempered glass one. This is a known common issue. I never had this issue with a normal one.
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Click to collapse
First off, I've never used a tempered glass screen protector. And I have multiple devices with the same sensors but, this is still the ONLY DEVICE that has this problem.

mr.pnutt said:
First off, I've never used a tempered glass screen protector. And I have multiple devices with the same sensors but, this is still the ONLY DEVICE that has this problem.
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Click to collapse
Have you bothered to pull a log at as I advised? This will tell you. Have you tested it without the screen protector as I also advised?
Just because it is the same sensor (which I doubt) doesn't mean it is programmed the same way.

zelendel said:
Have you bothered to pull a log at as I advised? This will tell you. Have you tested it without the screen protector as I also advised?
Just because it is the same sensor (which I doubt) doesn't mean it is programmed the same way.
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Yes I have. And what I've noticed is that if I erase my call log history or restart my phone, everything goes back to normal.

mr.pnutt said:
Yes I have. And what I've noticed is that if I erase my call log history or restart my phone, everything goes back to normal.
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Ok then next will be to run the logcat. This will tell you why it is failing.

zelendel said:
Ok then next will be to run the logcat. This will tell you why it is failing.
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I am running a logcat now and so far I have not experienced the same issue. I'll see what happens this weekend.

I had the same problem some weeks ago WITHOUT a screen protector but it never happened again. Could be the sensor which fails sometimes or a software related error. Are you using the stock phone application and stock kernel?

GioBozza said:
I had the same problem some weeks ago WITHOUT a screen protector but it never happened again. Could be the sensor which fails sometimes or a software related error. Are you using the stock phone application and stock kernel?
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Yes, everything is stock, not rooted and, my bootloader is still factory locked.

mr.pnutt said:
Yes, everything is stock, not rooted and, my bootloader is still factory locked.
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If it's a Phone app bug the only thing you can do is deleting its cache and/or reflashing the factory image. If this doesn't solve it, I would say it's an hardware fault, but I'm still prone to think it's software related.

anyone experience popping noise when pressing note 9 screen?

Hey!
Got a Note 9 last week and day after receiving it i noticed when holding the note 9 and pressing on screen in certain areas (near sides/corners/centre) it would make a popping noise, sounds like adhesive behind the screen not adhering properly or something like that. I got Samsung to replace with a brand new one and same thing with this one, it happens whether phone is on or off, it's definitely not rite as you can hear it very clearly, feels like some flex going on in screen when it happens as i can feel the screen kind of dip slightly when it makes the noise, but ok when it does not make the noise.
Curious to see if anyone else have had the same issue? gutted as loved it for the short while i had it but sending second one back now for refund as worried something will happen with screen further down the road and Samsung may not cover it. I know of at least 3 others who had this issue when buying same time as me.
Cheers.

Do you have a tempered glass installed?
Sent from my ONEPLUS A6003 using Tapatalk

daniel4653 said:
Do you have a tempered glass installed?
Sent from my ONEPLUS A6003 using Tapatalk
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sorry should have said, no tempered glass or any screen protector applied.

have no problem with that.
only have that popping sound when using tempered glass before. changed to plastic screen protector and no sound anymore

ah ok thanks for replying, must have just been very unlucky. Cheers.

MatTechGuy said:
Hey!
Got a Note 9 last week and day after receiving it i noticed when holding the note 9 and pressing on screen in certain areas (near sides/corners/centre) it would make a popping noise, sounds like adhesive behind the screen not adhering properly or something like that. I got Samsung to replace with a brand new one and same thing with this one, it happens whether phone is on or off, it's definitely not rite as you can hear it very clearly, feels like some flex going on in screen when it happens as i can feel the screen kind of dip slightly when it makes the noise, but ok when it does not make the noise.
Curious to see if anyone else have had the same issue? gutted as loved it for the short while i had it but sending second one back now for refund as worried something will happen with screen further down the road and Samsung may not cover it. I know of at least 3 others who had this issue when buying same time as me.
Cheers.
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Click to collapse
Hey thanks for sharing that. This is the first link I got searching for this, I have it happen to mine note 9 too. It's such a bummer since I had it for only three days and will have to setup a new one from scratch if they have to replace it.

are you sure the s-pen isnt vibrating when you tap it on that side? remove the s-pen and tap it. i bet it goes away

Wow. No issues like that. I've had three Note 9s and all three have been perfect. I'd definitely return for a replacement. Weak or loose glue could seriously affect the water resistance, since it depends on a water tight seal between the screen and the frame. I'd never recommend using your phone in water anyway, but I at least like the assurance that if my phone takes an accidental dip. There's a good chance it will survive.

MeggaMortY said:
Hey thanks for sharing that. This is the first link I got searching for this, I have it happen to mine note 9 too. It's such a bummer since I had it for only three days and will have to setup a new one from scratch if they have to replace it.
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Yep real shame, my replacement was the same to, it's on way back, getting a refund, not worth risking something going wrong with the screen later down the road, i mean manufacturers do anything to not accept responsibility specially when it comes to screens. First one started on second day, it was great for the first day, replacement was doing it from the moment i took it out of packaging and holding it, it was worse than the first one.
t3project said:
are you sure the s-pen isnt vibrating when you tap it on that side? remove the s-pen and tap it. i bet it goes away
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It happened to me when turned off with no s-pen in, no screen protector, no case.
Mr. Orange 645 said:
Wow. No issues like that. I've had three Note 9s and all three have been perfect. I'd definitely return for a replacement. Weak or loose glue could seriously affect the water resistance, since it depends on a water tight seal between the screen and the frame. I'd never recommend using your phone in water anyway, but I at least like the assurance that if my phone takes an accidental dip. There's a good chance it will survive.
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Click to collapse
agreed.

After studying the noise a bit more, it is definitely an issue with the glue. It will not happen all the time I press the screen, but it happens more often when the phone is a bit warm to the touch (e.g. charging the battery). Also, it appears to be along the side where the battery resides - I wouldn't worry about the battery itself, it just makes sense that the glue will get loose where it heats up more often (in my case, I don't stress the phone all that often for the other side where the SoC is to play a role). Anyways I'll be returning it tomorrow once the shops here in Berlin open 'cause now it's christmas break.
One extra thing that might be interesting, the back-side also has some sort of a glass-separation issue, at least it looks like that. Notice the circular smudge around and right of the DUOS label - I tried cleaning it but it comes back, I think the glass is separated at that point too, but just a tiny bit. I've had the phone for four days and haven't dropped/hit/scratched it AFAIK.
https://photos.app.goo.gl/aeUcpLDau2Ypz6Go9
---------- Post added at 11:44 AM ---------- Previous post was at 11:38 AM ----------
MatTechGuy said:
Yep real shame, my replacement was the same to, it's on way back, getting a refund, not worth risking something going wrong with the screen later down the road, i mean manufacturers do anything to not accept responsibility specially when it comes to screens. First one started on second day, it was great for the first day, replacement was doing it from the moment i took it out of packaging and holding it, it was worse than the first one.
It happened to me when turned off with no s-pen in, no screen protector, no case.
agreed.
Click to expand...
Click to collapse
I'm hoping to get a better one after a refund, mind sharing if you happen to live in Germany as well? I'm wondering if it's a bad batch or something.

MeggaMortY said:
After studying the noise a bit more, it is definitely an issue with the glue. It will not happen all the time I press the screen, but it happens more often when the phone is a bit warm to the touch (e.g. charging the battery). Also, it appears to be along the side where the battery resides - I wouldn't worry about the battery itself, it just makes sense that the glue will get loose where it heats up more often (in my case, I don't stress the phone all that often for the other side where the SoC is to play a role). Anyways I'll be returning it tomorrow once the shops here in Berlin open 'cause now it's christmas break.
One extra thing that might be interesting, the back-side also has some sort of a glass-separation issue, at least it looks like that. Notice the circular smudge around and right of the DUOS label - I tried cleaning it but it comes back, I think the glass is separated at that point too, but just a tiny bit. I've had the phone for four days and haven't dropped/hit/scratched it AFAIK.
https://photos.app.goo.gl/aeUcpLDau2Ypz6Go9
I'm hoping to get a better one after a refund, mind sharing if you happen to live in Germany as well? I'm wondering if it's a bad batch or something.
Click to expand...
Click to collapse
i agree with you, seems to be adhesive/glue issue, it did not happen all the time for me either but as you mention it, i noticed it more after recharging (when phone gets warm) so think you nailed the issue on the head to be honest.
I noticed it around the sides (edges) and the centre of screen, second one was even worse much more noticeable and was happening straight away after taking it out of box.
Something i noticed but never mentioned as wasn't sure but second one was the same, maybe it's normal but don't think it is, on the curved corners of the screen it appeared to me the screen looked slightly lifted not flush with the frame but only on corners.
I live in the UK btw. I was thinking a bad batch but seeing Samsung had a good deal on with cashback and discount i imagine they sold allot between the time i arranged to send mine back to getting the replacement which was a week so i imagine they would have been separate batches although i could be wrong.

MatTechGuy said:
i agree with you, seems to be adhesive/glue issue, it did not happen all the time for me either but as you mention it, i noticed it more after recharging (when phone gets warm) so think you nailed the issue on the head to be honest.
I noticed it around the sides (edges) and the centre of screen, second one was even worse much more noticeable and was happening straight away after taking it out of box.
Something i noticed but never mentioned as wasn't sure but second one was the same, maybe it's normal but don't think it is, on the curved corners of the screen it appeared to me the screen looked slightly lifted not flush with the frame but only on corners.
I live in the UK btw. I was thinking a bad batch but seeing Samsung had a good deal on with cashback and discount i imagine they sold allot between the time i arranged to send mine back to getting the replacement which was a week so i imagine they would have been separate batches although i could be wrong.
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Cool, thanks for the info. It's too dark in the winter days so it's hard to say if the glass is a bit off on the corners, but nevertheless, I will write back when I (hopefully) get a replacement one.
One last thing - you did speak directly with Samsung support? Did you buy it from their store or you just didn't want to bother with the store you bought it from?

MeggaMortY said:
Cool, thanks for the info. It's too dark in the winter days so it's hard to say if the glass is a bit off on the corners, but nevertheless, I will write back when I (hopefully) get a replacement one.
One last thing - you did speak directly with Samsung support? Did you buy it from their store or you just didn't want to bother with the store you bought it from?
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Click to collapse
I bought it directly from the Samsung online uk store. There was a discount direct from Samsung for students/people who work in certain industries so it could be bought for £699 (£200 off), but also they were offering £150 cashback bringing total down to £549, plus cashback by going via a cashback website meant i would have had it for around £504, also they were doing trade in so people could get even more off up to another £150.00 bring cost down to £399, then people got the samsung game deal thingy, don't play games myself but people can get a Fornite theme by downloading Fornite playing 3 games then you get the free theme, kids going bonkers for the theme, people selling the theme upto £100. So people could have the phone at a bargain price.

So I got a replacement, and just as you said, the display had the same popping sound out of the box. It happens like once a day, but since there is really no substitute for this device right now (stylus + good DAC, besides all the other great features), I'll keep using it and if it gets worse contact Samsung down the line for warranty/replacement. Decided to leave this as information if some other person happens to have the same problem in the future.

MeggaMortY said:
So I got a replacement, and just as you said, the display had the same popping sound out of the box. It happens like once a day, but since there is really no substitute for this device right now (stylus + good DAC, besides all the other great features), I'll keep using it and if it gets worse contact Samsung down the line for warranty/replacement. Decided to leave this as information if some other person happens to have the same problem in the future.
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feel for you, such a shame and disappointing to happen a second time, it's a great phone, i did not want to risk it so sent second one back too. Fingers crossed you won't have any issues. Mine was happening regularly so like you say just keep an eye on it.

I don't have that issue even with the tampered glass on my phone.
Sent from my SM-N960U using Tapatalk

i actually noticed it a few times.. like last night it was doimg it. sort of right above where the keyboard is in portrait mode..
it seems to happen when its really cold outside for me.. its not enough for me to have it replaced thankfuly

I can replicate this when I clean my screen with a microfibre cloth. It happens on pretty much all of the screen. I believe I can also see some light streaks in the screen when this happens. The popping sound happens regardless of the temperature of the phone. Will have to inspect it more to see if I can spot any other issues with the screen. I got mine in the UK just over a week ago. Apart from that I think the phone has been great so far. Not sure whether to replace it.

glad i sent mine back now to be honest, personally i would send back, as you say everything else is great apart from the screen popping sound. The worry for me is the screen might cause issues further down the road, screens are the biggest issue with mobile phones and manufacturers are quick to blame user and deny warranty.

elliwigy said:
i actually noticed it a few times.. like last night it was doimg it. sort of right above where the keyboard is in portrait mode..
it seems to happen when its really cold outside for me.. its not enough for me to have it replaced thankfuly
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My Unlocked US Note 9 does it too. Mine mainly does it on the right side near the middle. It's not enough for me to warrant sending it back; it still works fine and I don't see any screen issues when pressing on the screen. Also I bought mine used so I'm guessing the screen was replaced. If it gets worse, I guess I'll fix it then.