no cut out for the proximity sensor.
blank screen during calls regardless if proximity.
the fit is pretty good though but I guess I will return it
There's no cut out, but the screen still turns off during calls like it should, so I don't see the problem.
lysm bre said:
There's no cut out, but the screen still turns off during calls like it should, so I don't see the problem.
Click to expand...
Click to collapse
Yeah my Galaxy S5 tempered glass covers the sensors as well and was never an issue. It shouldn't be since it's clear glass.
Sent from my Sprint Galaxy S5.
jadeddjay said:
no cut out for the proximity sensor.
blank screen during calls
the fit is pretty good though.
Click to expand...
Click to collapse
Mine does this too...actually just posted in the Q/A section.
Phone will turn off before putting the phone to my face and not turn on after taking the phone away from my face. I am hoping that this will get better as the screen protector attaches better over the next day.
happilyaccosted said:
Mine does this too...actually just posted in the Q/A section.
Phone will turn off before putting the phone to my face and not turn on after taking the phone away from my face. I am hoping that this will get better as the screen protector attaches better over the next day.
Click to expand...
Click to collapse
Are you sure this is because of the screen protector? Did you test it by chance before putting the tempered glass on?
I've seen other people reporting this, but they are saying its a bug in marshmallow and not the screen protectors. I will have my phone later today so I hope to test it myself.
Sent from my XT1060 using XDA Free mobile app
I just ordered the Spigen tempered glass myself, can we get others to confirm this is an issue of Android M and not the protector itself? My phone is arriving tomorrow.
Yes I am sure its because of the screen protector. Because it works fine before and after I took it off lol
Even if it is because of a bug... If you get it now, it won't work right. Until it gets fixed. That is all
This sounds a lot like the issue with HTC's M7 when the initial software of the device wouldn't work well with glass protectors. The on screen buttons were not sensitive enough to detect touch once the glass protector was applied. Then HTC fixed that through a software update.
Sent from my Nexus 5X using Tapatalk
I'm returning mine as well. Didn't have the issue every call I made (only made a couple of calls, very rarely actually call people anymore) but I don't want the proximity sensor or FFC being covered period even if it ends up being partially or fully a software issue. Looks like there are several tempered options, think I'll wait a few days and see what others are saying about the other brands.
Nothing wrong with your glass
Ok, so I am experiencing the same issue on a Nexus 5 running the latest update with no glass protector or anything. Phone goes dark when I put it to my ear and I have to manually hit the power button to turn on when I pull the phone away from my ear. Anywho I believe it is a bug and not your screen protector. I get my 5X today and I get my spigen tempered glass today as well. But if your proximity sensor is working with the glass on when you raise it to your ear then it should work when you drop it back down. Not working only when you pull the phone down seems like an issue with marshmallow. Proxy sensor seems to have a bug where its affecting waking up on a call from going dark. Test it out with the glass on your phone if you can cover up the proximity sensor and it effects the phone, then it still works.
riggsmagic said:
Ok, so I am experiencing the same issue on a Nexus 5 running the latest update with no glass protector or anything. Phone goes dark when I put it to my ear and I have to manually hit the power button to turn on when I pull the phone away from my ear. Anywho I believe it is a bug and not your screen protector. I get my 5X today and I get my spigen tempered glass today as well. But if your proximity sensor is working with the glass on when you raise it to your ear then it should work when you drop it back down. Not working only when you pull the phone down seems like an issue with marshmallow. Proxy sensor seems to have a bug where its affecting waking up on a call from going dark. Test it out with the glass on your phone if you can cover up the proximity sensor and it effects the phone, then it still works.
Click to expand...
Click to collapse
Just tested this out with and without. It is the glass (now the glass is not sticking as well...oh well). The phone would turn off as soon as my finger goes over the sensor. would not turn on when i remove my finger. have to hit the power button twice to get the screen back on. speaker phone disables the sensor so no issues there.
Tempered Glass with Sensor Cutout I may try this one out next. I wrote to Spigen to see if they are going to resolve the issue.
happilyaccosted said:
Just tested this out with and without. It is the glass (now the glass is not sticking as well...oh well). The phone would turn off as soon as my finger goes over the sensor. would not turn on when i remove my finger. have to hit the power button twice to get the screen back on. speaker phone disables the sensor so no issues there.
Tempered Glass with Sensor Cutout I may try this one out next. I wrote to Spigen to see if they are going to resolve the issue.
Click to expand...
Click to collapse
I just tested the sensor without the glass protector as well. The sensor being blocked is the problem. On phone calls with the protector on, the screen wouldn't light back up for a number of seconds or until hitting the power button a couple of times. Without the protector on, the screen behaves as it should.
I'm thinking about returning mine and getting a refund and then buying the new version if they release one. Unless Spigen would just do an exchange.
dmudd said:
I just tested the sensor without the glass protector as well. The sensor being blocked is the problem. On phone calls with the protector on, the screen wouldn't light back up for a number of seconds or until hitting the power button a couple of times. Without the protector on, the screen behaves as it should.
I'm thinking about returning mine and getting a refund and then buying the new version if they release one. Unless Spigen would just do an exchange.
Click to expand...
Click to collapse
Try contacting them if you bought from Amazon Spigen Amazon Customer Service
happilyaccosted said:
Try contacting them if you bought from Amazon Spigen Amazon Customer Service
Click to expand...
Click to collapse
Thank you for the link
Sent from my Nexus 5X using Tapatalk
the screen still turns off during calls
Oklagija said:
the screen still turns off during calls
Click to expand...
Click to collapse
That is good if the screen turns off when the phone is against your ear, and turns back on when you go to look at your phone to either end the call or look up a date or contact.
Mountainfisher said:
That is good if the screen turns off when the phone is against your ear, and turns back on when you go to look at your phone to either end the call or look up a date or contact.
Click to expand...
Click to collapse
Pretty sure he means it turns off when the phone isn't close to the face. This means the lack of proximity sensor cut is blocking the sensor as if your face is close to it.
Sent from my Sprint Galaxy S5.
EeZeEpEe said:
Pretty sure he means it turns off when the phone isn't close to the face. This means the lack of proximity sensor cut is blocking the sensor as if your face is close to it.
Sent from my Sprint Galaxy S5.
Click to expand...
Click to collapse
yes I know what he means, I have the screen protector and the 5x. I am having the same issue, the phone should operate as I described. It doesnt with the spigen screen protector.
Spigen SGP11775. Same issues as others. Sent it back. Will get something with cut outs.
I am also sending back my Spigen tempered glass screen protector, got the Pleson tempered glass in today and it's much nicer. Feels thinner and seems to have a better coating on it and the fit is perfect.
Sent from my Nexus 5X using XDA Free mobile app
Related
anyone know if there a matte screen protector is available for the hd2 yet? the screen is such a fingerprint/oil magnet and i think a matte sp will alleviate this somewhat
I'd like a matte one too. I used a Power Support anti-glare protector on my iPhone and I liked the feel of it.
Get *ANY* "Anti-Glare" screen protector. I've come to realise that Anti-Glare = Matte, and it's pretty finger-print resistant.
Try http://shop.brando.com/bw-pda-screen-protector-htc-hd2-_p03931c0019d008.html for a start.
Hi folks,
jus bought this one last night. waiting for it to come, will leave a review once i install it.
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=140360575612&ssPageName=STRK:MEWNX:IT
dandruff333 said:
anyone know if there a matte screen protector is available for the hd2 yet? the screen is such a fingerprint/oil magnet and i think a matte sp will alleviate this somewhat
Click to expand...
Click to collapse
Screen prodector for this monster?
Anyone wahtch this scratch-resistant (video)
I installed the original HTC HD2 protector. After that the proximity sensor stopped working.
What I mean is that in a darkened room and in a call when you move the phone away from your face the backlight should come on and likewise turn off when taken close to your face. But this functunality works no more. Again okay after removing the protector.
Any similar experiences ????
srmz said:
I installed the original HTC HD2 protector. After that the proximity sensor stopped working.
What I mean is that in a darkened room and in a call when you move the phone away from your face the backlight should come on and likewise turn off when taken close to your face. But this functunality works no more. Again okay after removing the protector.
Any similar experiences ????
Click to expand...
Click to collapse
Mine is actually working perfectly. Are you sure yours is original? does it come with 2 holes over the proximity sensor because mine does.
Where can I buy the original HD2 Screen Protector?
srmz said:
I installed the original HTC HD2 protector. After that the proximity sensor stopped working.
What I mean is that in a darkened room and in a call when you move the phone away from your face the backlight should come on and likewise turn off when taken close to your face. But this functunality works no more. Again okay after removing the protector.
Any similar experiences ????
Click to expand...
Click to collapse
Yes. It happen to me also! its to difficult to install because of the size of the screen and the fact that should match exactly the light an proximity sensor. I find impossible also to properly install the screen protector around the hardware keys. For me the original HTC screen protector it was a joke. Finally, i give up and remove that peace of crap!
Anytime I make a phone call my phone locks. I know phones typically go black when it's at your ear, but when I pull away, it won't wake up/unlock. The only time it unlocks is at the end of the call. I set it up so that the power button will end my calls but that doesn't really fix my problem. If I have to use the dial pad during the call, I can't.
I read that the proximity sensor might be blocked by a phone case. I removed mine and it's still not working. Any idea what it can be?
Do you have a screen protector? If so, remove it and try again.
I am something similar happening, when I remove the phone from my ear after a call I cannot end the call because the phone is locked and I have to unlock it with a pattern before I can end the call or wait for the caller to hang up.
Interestingly I also have exactly the same issue as I had with the LG G3 as well, I take a photo and, if I do not have WiFi, the Nexus 6 turns off, it does it every single time - it's fine if I put it into airplane mode though. As this was the same thing that happened on my LG G3 and no one else is reporting this on Nexus 6, I am assuming it must be an app I am installing ?
Is that possible ?
Simon.
I have the same problem, it's really annoying. My phone won't wake when I take it away from my head and it doesn't respond to the power button until the other person hangs up.
Hopefully it'll be fixed with an update.
Sent from my Nexus 6 using XDA Free mobile app
I am having the same problem. Brand new Nexus 6 that's only a few hours old.
I got rid of my screen protector and it works way better now. Worth a try if you are using one.
Sent from my Nexus 6
If you're using dt2w/s2w/s2s, see http://forum.xda-developers.com/nexus-6/themes-apps/app-s2w-phone-call-disabler-t3018512
I just now am having this issue too. Here's another thread with same type of thing I posted in: http://androidforums.com/threads/black-screen-after-answer-call-on-nexus-4.671499/page-2
Long story short since I already related my post there, I haven't had this problem on lollipop 5.0.1, now after sideloading 5.1, I have this issue. Screen protector is on, but never was issue before. Now all the sudden it's an issue. I feel like it has to be a software issue. Guess i'll need to test few more times before taking off or cutting screen protector; will update with more news.
Same issue for me. Never had this issue before the update to 5.1. Wonder if I can go back. I have had the phone since early December.
A little testing. Holding the phone away from my face, the screen immediately blanks when a phone number is dialed. Tried rebooting - no help. May try a factory reset.
Very annoying!
Definitely is the screen protector screwing with the senors like everyone is saying and you guys are simply ignoring. I had the same issues off and on back on 5.0, 5.0.1 and on 5.1, but on 5.1 it was permanent. As soon as I took the protector off, everything worked as normal.
As a brief work around - you can go settings - accessibility - select power button ends call. Works for me till I decide what to do. I have a screen protector on and yep it's covering the prox sensors. Once removed it works as normal. Need to find a new protector that does not cover.
Rooted, stock, with screen protector.
Was working fine in 5.0.1 now in 5.1 I have two sensor issues
1) Ambient display does not work at all. When I pick up the device or when I receive a notification sitting on a table.
2) When I receive a call the phone goes completely black. The screen will not turn back on until the call ends.
I do not want to remove the screen protector until I know for sure that is what is causing this.
Sent from my Nexus 6
A2CKilla said:
Definitely is the screen protector screwing with the senors like everyone is saying and you guys are simply ignoring. I had the same issues off and on back on 5.0, 5.0.1 and on 5.1, but on 5.1 it was permanent. As soon as I took the protector off, everything worked as normal.
Click to expand...
Click to collapse
geebee1932 said:
As a brief work around - you can go settings - accessibility - select power button ends call. Works for me till I decide what to do. I have a screen protector on and yep it's covering the prox sensors. Once removed it works as normal. Need to find a new protector that does not cover.
Click to expand...
Click to collapse
GMoGoody said:
Rooted, stock, with screen protector.
Was working fine in 5.0.1 now in 5.1 I have two sensor issues
1) Ambient display does not work at all. When I pick up the device or when I receive a notification sitting on a table.
2) When I receive a call the phone goes completely black. The screen will not turn back on until the call ends.
I do not want to remove the screen protector until I know for sure that is what is causing this.
Sent from my Nexus 6
Click to expand...
Click to collapse
GMoGoody....read bold and listen....
A2CKilla said:
GMoGoody....read bold and listen....
Click to expand...
Click to collapse
A2CKilla. Much thanks. I did read, but it was odd it went from 0% to 100% failure rate after the sw update. I work embedded sw and that is very uncommon for a sensor. I wanted to make sure since I just flashed this morning.
I cut down the protector and everything is good.
Sent from my Nexus 6
A2CKilla said:
Definitely is the screen protector screwing with the senors like everyone is saying and you guys are simply ignoring. I had the same issues off and on back on 5.0, 5.0.1 and on 5.1, but on 5.1 it was permanent. As soon as I took the protector off, everything worked as normal.
Click to expand...
Click to collapse
*****UPDATE*****
Well A2CKilla, we all just wanted to avoid the inevitable and hope it was a software issue we could just "fix" instead of being a $10, god forbid more, for a screen protector. Always try the more simpler things first than to destroy others first (which I accidentally did btw with my amazing tempered glass, now I must find one that doesn't block the sensor. In my professional opinion, if a sensor worked while having a protector over it on a previous android version, why in the actual F*** would it not work on the newer ones, UNLESS they increased/decreased sensitivity on the code somehow? Well that was my first line of thought anyway.
Also tl;dr PROBLEM WAS INDEED SOLVED BY TAKING OFF TEMPERED GLASS (that previously wasn't an issue at all) AND NOW ALL IS NORMAL.
ps. sensor is literally right next to the top speaker grill on the left side. Best to find a protector that doesn't block that.
ducky06 said:
*****UPDATE*****
Well A2CKilla, we all just wanted to avoid the inevitable and hope it was a software issue we could just "fix" instead of being a $10, god forbid more, for a screen protector. Always try the more simpler things first than to destroy others first (which I accidentally did btw with my amazing tempered glass, now I must find one that doesn't block the sensor. In my professional opinion, if a sensor worked while having a protector over it on a previous android version, why in the actual F*** would it not work on the newer ones, UNLESS they increased/decreased sensitivity on the code somehow? Well that was my first line of thought anyway.
Also tl;dr PROBLEM WAS INDEED SOLVED BY TAKING OFF TEMPERED GLASS (that previously wasn't an issue at all) AND NOW ALL IS NORMAL.
ps. sensor is literally right next to the top speaker grill on the left side. Best to find a protector that doesn't block that.
Click to expand...
Click to collapse
I really wasn't trying to sound rude at all with what I said, but seriously, there's many a thread about this issue way before 5.1 even came out, and every single time the screen protector was brought up to be the issue, but everyone had to try to find 101 ways for it to not be that, granted my tempered glass protector was less than $5 and I've already found one with the proper cut out for again, less than $5 so I was fine with discarding it, but for so many people to really try and deny something that was the clearly the problem really was sad for a moment. Once again, not trying to sound rude at all but this wasn't the first rodeo about this issue
Sent from my Nexus 6 using XDA Free mobile app
Wow I never had an issue on 5.0 or 5.0.1 with my tempered glass screen protector. After spending all day thinking it was a software bug and reverting back and trying multiple sources for stock images and ota for 5.1 I decided to remove the screen protector and it worked! Cant believe how 5.1 made the proximity sensor sooo sensitive.
A2CKilla said:
I really wasn't trying to sound rude at all with what I said, but seriously, there's many a thread about this issue way before 5.1 even came out, and every single time the screen protector was brought up to be the issue, but everyone had to try to find 101 ways for it to not be that, granted my tempered glass protector was less than $5 and I've already found one with the proper cut out for again, less than $5 so I was fine with discarding it, but for so many people to really try and deny something that was the clearly the problem really was sad for a moment. Once again, not trying to sound rude at all but this wasn't the first rodeo about this issue
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
Hey can you link me where you bought it with proper cut outs for sensors? And to clarify its tempered glass I'm after. Thanks
A2CKilla said:
I really wasn't trying to sound rude at all with what I said, but seriously, there's many a thread about this issue way before 5.1 even came out, and every single time the screen protector was brought up to be the issue, but everyone had to try to find 101 ways for it to not be that, granted my tempered glass protector was less than $5 and I've already found one with the proper cut out for again, less than $5 so I was fine with discarding it, but for so many people to really try and deny something that was the clearly the problem really was sad for a moment. Once again, not trying to sound rude at all but this wasn't the first rodeo about this issue
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
This is not acceptable behavior for the device. Mine worked fine, 0 issues before update. Now ambient display is broken and in call the screen goes black. This should be a non issue. My other phone has the sensor covered with a glass protector and it's not a problem at all. This can be fixed, since it was working before. Taking off the protector is not an option for me since I don't have a replacement right now, and should only be a temporary fix at most.
ducky06 said:
Hey can you link me where you bought it with proper cut outs for sensors? And to clarify its tempered glass I'm after. Thanks
Click to expand...
Click to collapse
http://www.ebay.com/itm/311297199450?_trksid=p2057872.m2749.l2649&ssPageName=STRK:MEBIDX:IT
---------- Post added at 10:09 PM ---------- Previous post was at 10:02 PM ----------
thacounty said:
This is not acceptable behavior for the device. Mine worked fine, 0 issues before update. Now ambient display is broken and in call the screen goes black. This should be a non issue. My other phone has the sensor covered with a glass protector and it's not a problem at all. This can be fixed, since it was working before. Taking off the protector is not an option for me since I don't have a replacement right now, and should only be a temporary fix at most.
Click to expand...
Click to collapse
so it's not acceptable for a device to not work properly with something it was never designed nor intended to have? and maybe you were a lucky one because there were many people having this issue and I also stated that it was an off and on issue for me until it was permanent after the 5.1 update. Also, that's another phone, not the nexus, every phone has different settings for their sensors. And technically speaking it is an option for you to take it off, are you forgetting that your screen is gorilla glass???, a type of glass they developed to be scratch resistant, outside of some dust here and there, I've notice no difference having taken mine off until the new one gets here
Anybody else having issues with the screen coming back on when trying to hang up on a call? I'm stock rooted with no mods. I have to hold the power button to shut down and reboot constantly. Amy ideas?
Do you have a screen protector on? Coz it could be borking your prox sensor. Many users in the tempered glass screen protector thread are reporting this issue due to the placement of the cutouts.
latingonzo86 said:
Anybody else having issues with the screen coming back on when trying to hang up on a call? I'm stock rooted with no mods. I have to hold the power button to shut down and reboot constantly. Amy ideas?
Click to expand...
Click to collapse
Try going into Settings > Accessibility > and check and uncheck "Power button ends call"
@stump352 that must be it. The sprint salesman suckered me into 40 bucks with a tempered glass. Thanks
latingonzo86 said:
@stump352 that must be it. The sprint salesman suckered me into 40 bucks with a tempered glass. Thanks
Click to expand...
Click to collapse
i already trashed one Tempered cover, and then 2 regular plastic cover (extremeguard and iSMooth). I havent foudn one that fits and works well yet.
I'm not a screen protector salesman, nor do I have stock in one. This worked for me, but your milage may vary.
I updated to 5.1 yesterday and since then, every single time I made a call my screen would go black and become unresponsive. When the person at the other end hung up, it would eventually come back. I figured it was the rom and/or kernel. I tried as many rom, kernels and combinations as I could and nothing. I eventually found a thread sharing that the sensor became more sensitive in the upgrade and even if you never had an issue in 5.0, your screen protector is probably the issue. I thought no way, I paid like $20, really liked the protection and it never caused an issue, it was a tempered glass protector and clear as day, but I was desperate.
The second I took it off and pressed enter on a call, no black screen. I could actually make a call, cover the sensor with my protector and the screen went black.
I know it sucks, i really didn't want to change my protector, but I could not use the phone the way it was.
jackpollard said:
I'm not a screen protector salesman, nor do I have stock in one. This worked for me, but your milage may vary.
I updated to 5.1 yesterday and since then, every single time I made a call my screen would go black and become unresponsive. When the person at the other end hung up, it would eventually come back. I figured it was the rom and/or kernel. I tried as many rom, kernels and combinations as I could and nothing. I eventually found a thread sharing that the sensor became more sensitive in the upgrade and even if you never had an issue in 5.0, your screen protector is probably the issue. I thought no way, I paid like $20, really liked the protection and it never caused an issue, it was a tempered glass protector and clear as day, but I was desperate.
The second I took it off and pressed enter on a call, no black screen. I could actually make a call, cover the sensor with my protector and the screen went black.
I know it sucks, i really didn't want to change my protector, but I could not use the phone the way it was.
Click to expand...
Click to collapse
which screen protector? if it's not properly cut or is an old plastic type protector that's probably the problem. The good properly cut tempered glass screen protectors don't seem to have this issue.
Same problem here, but worse.
When the screen went black during the call, the phone shut down, and has been misbehaving ever since, I've still not been able to unlock it fully. I suspect the Device Protection feature of 5.1 (anti-theft) to be the cause of the problem...
Images of problem: http://imgur.com/a/cizWc
Any idea of what I should do?
neyenlives said:
which screen protector? if it's not properly cut or is an old plastic type protector that's probably the problem. The good properly cut tempered glass screen protectors don't seem to have this issue.
Click to expand...
Click to collapse
I used Skinomi Tech Tempered Glass ultra thin, it was rated well. It did cover the sensor, but like I said, never had an issue on 5.0 and and once I took it off, worked like a charm. You have a suggestion for a good tempered glass protector?
Baalinooo said:
Same problem here, but worse.
When the screen went black during the call, the phone shut down, and has been misbehaving ever since, I've still not been able to unlock it fully. I suspect the Device Protection feature of 5.1 (anti-theft) to be the cause of the problem...
Images of problem: http://imgur.com/a/cizWc
Any idea of what I should do?
Click to expand...
Click to collapse
Dang man, that's way past my "take the screen protector off" fix. I'm thinking you have a more complex issue. Were you unlocked and rooted? Custom rom or kernel? The allow oem unlock checked in dev settings? Can you do a full wipe and step through the flash process in fastboot?
Completely stock. I found a workaround. Remove the SIM card before powering-up. This time I am first asked to draw my unlock pattern, as it is supposed to do. Then, let the phone boot to my homescreen and then only I replace the SIM card. I am asked for my PIN et voilà.
I think the new anti-theft feature is indeed at fault. It is somehow overridden by the PIN request. Oh well, at least my phone works now
---------- Post added at 02:55 PM ---------- Previous post was at 02:44 PM ----------
Regarding the screen proximity sensor problem.
Do you think a deliberately smaller tempered glass screen protector would work?
http://www.amazon.com/Orzly®-Tempered-Protective-Protector-SmartPhone/dp/B00ORYY4IO
Where is the sensor located on the screen? Between the camera and top speaker?
I've been using a Zagg GSP with the same problems... So far removing it has been my only fix. Didn't have problems before 5.1 even with some haloing!
I think the proximity sensor is to the left of the top speaker. If you hold the phone just right in the light you can see two little dots under the glass.
rmanaka said:
I've been using a Zagg GSP with the same problems... So far removing it has been my only fix. Didn't have problems before 5.1 even with some haloing!
I think the proximity sensor is to the left of the top speaker. If you hold the phone just right in the light you can see two little dots under the glass.
Click to expand...
Click to collapse
You should call Zagg at 18007009244 . I just called and they said that it was the first reported case, and that if enough people called in, they would investigate. They also said that you can remove the existing screen protector, use some other one, and just get a warranty replacement if/when a new Zagg GSP comes out.
Xtremeguard fixed this issue in their spartan glass. They also fixed the "halo-ing" issue many protectors have. They made cutouts for the camera and sensors. I'll post pics once I get home. I encountered OPs glitch with the original spartan glass I had (1st gen?).
jackpollard said:
I used Skinomi Tech Tempered Glass ultra thin, it was rated well. It did cover the sensor, but like I said, never had an issue on 5.0 and and once I took it off, worked like a charm. You have a suggestion for a good tempered glass protector?
Click to expand...
Click to collapse
Hey man, as I suggested, try xtremeguard. Here are some pics and they have cutouts for the camera and sensors. They usually have sales; don't buy it regular price, its ridiculous! Here's a code I found that works if you purchase two items: Spring90
Or if you want just one, use 75off
I just use their glass protectors on all my devices and I've had good experiences with them. They now ship their glass in a hard plastic case; less chances of breaking. Pictures attached!
Is this issue really just limited to people with screen protectors? I have the Zagg HDX and am having this same problem. I really don't want to replace my screen protector and don't want to have to go back to a non 5.1 ROM. Unfortunately I do spend a lot of time making phone calls at work and need to dial extensions which I'm unable to do because of this.
Are there any kind of Kernel modifications or system settings that can be adjusted to fix the issue?
drscott333 said:
Is this issue really just limited to people with screen protectors? I have the Zagg HDX and am having this same problem. I really don't want to replace my screen protector and don't want to have to go back to a non 5.1 ROM. Unfortunately I do spend a lot of time making phone calls at work and need to dial extensions which I'm unable to do because of this.
Are there any kind of Kernel modifications or system settings that can be adjusted to fix the issue?
Click to expand...
Click to collapse
Yes it really is. I had the problem on my Nexus 4 with a protector so I made sure to buy a protector with cutouts on my Nexus 5. I thought they would have fixed it on the Nexus 6, although it is still very sensitive. I had the problem with a full glass protector and my screen would stay off during a call even after using the power button. So I emailed xtremeguard and fortunately they modified their guard to have cutouts for the sensors as you can see in the pics I posted on the last page.
Same behavior with Skinomi tempered glass protector. Took it off and the phone works fine.
drscott333 said:
Is this issue really just limited to people with screen protectors? I have the Zagg HDX and am having this same problem. I really don't want to replace my screen protector and don't want to have to go back to a non 5.1 ROM. Unfortunately I do spend a lot of time making phone calls at work and need to dial extensions which I'm unable to do because of this.
Are there any kind of Kernel modifications or system settings that can be adjusted to fix the issue?
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There was some talk about an issue with the sensors and 5.1 causing the issue also, but it seemed it was a small minority that had this issue. As far as I know, you have to bite the bullet and peel off the protector. I tried 3 different kernels and 3 different roms and nothing at all worked. The good news is they have plenty of cheap alternatives that have the cut-outs. Good luck.
jackpollard said:
I used Skinomi Tech Tempered Glass ultra thin, it was rated well. It did cover the sensor, but like I said, never had an issue on 5.0 and and once I took it off, worked like a charm. You have a suggestion for a good tempered glass protector?
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Skinomi is aware of the issue. I wasn't sure what was causing it until i found this thread. Removed my protector and problem was fixed. It looks like Skinomi is aware of the issue though, contacted them and got a replacement since i had removed my glass protector. The replacement glass no longer covers the sensor.
No need to remove your screen protector. Just head to Accessibility--> Turn on 'Power Button ends call' and Boom!
I too had the same problem just after upgrading to 5.1
Tried this and it works like a charm. No issues till now. I hear that 5.1 messed the sensitivity of the proximity sensors. But lucky enough for us, 5.1.1 has a patch to fix this issue. Till you get an update for 5.1.1 just keep enabled Power Button ends call, and you'll be just fine. No need to spoil your completely alright $20 screen protector
Thanks!
The only thing that worked for me !
Hi,
I empathize with you. I found myself buying a Nexus 5 in India in 2013 with a lot of excitement and the same happened after upgrading to lollipop and then marshmallow. I removed am imported tempered glass screen protector and that didn't work. Next, I downgraded to KitKat 4.4.4 and that didn't work. Google's product forum was a waste of time. Their rep said the same things: remove the screen protector, clear cache and finally do a factory data reset. I'm not from a technical background and after saying prayers which I said only in my childhood, the below is what finally what worked for me:
1) Downgraded to KitKat 4.4.4. I have a MacBook so used this YouTube link:
https://youtu.be/pzzDxrccZO8
2) Rooted my device using King root. Link:
http://forum.xda-developers.com/android/apps-games/one-click-root-tool-android-2-x-5-0-t3107461
2) Installed Xposed framework. Link:
http://repo.xposed.info/module/de.robv.android.xposed.installer
3) Disabled the proximity sensor from Xposed framework. This YouTube link helped:
https://youtu.be/hPRujBMeuz0
Hallelujah ! I can see my screen again when making calls. Like I said, I'm from a human resources background and literally prayed like Armageddon had just started before doing all the above. I can't guarantee if these will brick your phone or put it in some perpetual bootloop mode, so do it at your own risk ! Started believing strongly in God but disbelieving in Android after this whole bloody experience.
Cheers !:good:
I keep having issues with my fingerprint sensor... constant "fingerprint doesn't match" or "Press Harder" or "... cover the whole area..."
This is with a whitestone dome on the phone...
Anyone else having this issue?
I have a galaxy s21 ultra being used with a case by a company called you maker. It originally came with a plastic sticker that was protected and covered. That circular plastic sticker allows the finger to be read using the ultrasonic technology while being in a case. There's another technology that uses light to make almost a 2d image of your print. Try without the case and see if it works. Also sorry about you inconvenience.
well... there's no way i'm gonna take the whitestone dome off since its cured... just wondering if other peeps with WD tempered screens have the same issue with the fingerprint sensor
Had that issue with my S10+ as well. Try removing fingerprints then adding them again - assuming you didn't register after installing the screen protector. Another thing I had done was register the same fingerprint multiple times.
snobrdinrtiste said:
well... there's no way i'm gonna take the whitestone dome off since its cured... just wondering if other peeps with WD tempered screens have the same issue with the fingerprint sensor
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I have the WD screen protector on my S21 Ultra and I'm having issues with my fingerprint sensor also. I'm very disappointed because for the price, I expected it to be fully compatible with the fingerprint sensor.
The Samsung ultra comes with x2 screen protectors people rip the first one off or finger print sensor will not work i found this out the device has a second screen protector so no need to worry
snobrdinrtiste said:
I keep having issues with my fingerprint sensor... constant "fingerprint doesn't match" or "Press Harder" or "... cover the whole area..."
This is with a whitestone dome on the phone...
Anyone else having this issue?
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Click to collapse
Forgive me if this is a stupid question, but did you take off the factory installed screen protector that comes with the S21 Ultra? Not the one that you take off when you first remove it from the box (sort of a dust protector) but there is an actual screen protector there - very hard to see unless you look very close - if you did not remove that, then that is most likely your problem. If you did remove that before installing then I am not sure why you are having issues. Either way - best of luck my friend.
jutley said:
The Samsung ultra comes with x2 screen protectors people rip the first one off or finger print sensor will not work i found this out the device has a second screen protector so no need to worry
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Only exynos variants come with screen protector, My U and U1 arrived without it. So just need to ensure finger print is re-registered. Did not use whitestone dome due to experiences with note 9 glass but the spigen glass is working well with finger prints once registered after application
Geekser said:
Forgive me if this is a stupid question, but did you take off the factory installed screen protector that comes with the S21 Ultra? Not the one that you take off when you first remove it from the box (sort of a dust protector) but there is an actual screen protector there - very hard to see unless you look very close - if you did not remove that, then that is most likely your problem. If you did remove that before installing then I am not sure why you are having issues. Either way - best of luck my friend.
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Yes, I removed the original film that was on there. I also went to the "Display" menu and increased the touch sensitivity option. In addition to that, I registered the fingerprint of my thumb 3 times. I can't seem to unlock my phone in the 1st attempt. It usually takes multiple attempts for it unlock. From a visual point of view, the screen protector installed perfectly. I just wish it was fully compatible with the fingerprint sensor.
galaxyultra said:
Yes, I removed the original film that was on there. I also went to the "Display" menu and increased the touch sensitivity option. In addition to that, I registered the fingerprint of my thumb 3 times. I can't seem to unlock my phone in the 1st attempt. It usually takes multiple attempts for it unlock. From a visual point of view, the screen protector installed perfectly. I just wish it was fully compatible with the fingerprint sensor.
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this is the exact same thing i'm experiencing!!! So annoying! I wrote to Whitestonedome and asked for a refund. Plus the bottom of the whitestonedome's glass is starting to peel ... even though it was cured and everything was fine for four straight days.
And no, the phone did not come with a pre-installed screen protector.
For what it's worth, the Fingerprint sensor works awesome for me. I have not added a glass screen protector and probably won't. For now, I am simply relying on the one installed by Samsung at the Factory - but I also have another Film Protector from AM-FILM that I will use if necessary. Very happy with how fast the FP sensor is - much better than on my previous phones....
Have both 21 ultra and whitestone dome glass installed. I have noticed that my finger slids a little not being use to glass as I tried for the life of me to use glass with my s10+. Couldn't get whitestone to work so I got zagg fusion glass. I have also noticed that if you have dry ass fingers, like after washing, it won't recognize your print. Try with lotion!
If only Samsung ditched the curved display for a flat panel, then we can buy "normal" screen protectors at fair prices.
The curve screen is a little annoying but also satisfying also
I have problems with original screen protector sometimes, registered finger only 1 time but I get same errors might just peel it off but don't know will it help any
I haven't removed the screen protector that comes with the phone from factory (not the one that you peel when you take it off the box... No issues with fingerprint sensor.. I had a note 20 ultra and I did the stupid mistake of removing the one from factory and putting one from amazon that had the circle for fingerprint.. I had to readd all prints and the worst thing is that it would miss more than hit. When I got my s21 ultra I was smart enough to keep the protective film that came with it. Other than that, I would suggest custom made with hydrogel (something I have seen where I live) which is flexile yet durable and works great with fingerprints.
I installed a generic £4 UV glass screen protector from ebay. Initially I had the exact same issue. But now it works for me. The trick I realised is to remove the old finger prints and re-register them. You will need to register the same finger 2 or 3 times and you will need to use a little more pressure when using the fingerprint scanner to unlock. It is still not as reliable as it would be without a screen protector and you will get a few misses but it gets the job done. I prefer using face unlock most of the time and use the fingerprint scanner only to make payments, access the banking app etc and for that it works fine I just need to press into the screen gently vs just placing my finger on the scanner as I would otherwise.
I don't understand how people claim that screen covers work perfectly well with with this phone's fingerprint sensors. i have tried AMfilm glass, and two soft ones by unique me and... even after the extra sensitivity was turned on, the fingers would fail most of the time. since you only get 5 tries before it locks.... so annoying... are the people that write those ratings all bs?? btw.. first experience with an ultrasonic sensor and it kinda blows..... am i out of luck? never had a phone without a screen cover ..... sigh
johnp357 said:
I don't understand how people claim that screen covers work perfectly well with with this phone's fingerprint sensors. i have tried AMfilm glass, and two soft ones by unique me and... even after the extra sensitivity was turned on, the fingers would fail most of the time. since you only get 5 tries before it locks.... so annoying... are the people that write those ratings all bs?? btw.. first experience with an ultrasonic sensor and it kinda blows..... am i out of luck? never had a phone without a screen cover ..... sigh
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If you don't mind not having glass, a zagg will work for sure as I had it on my S10+. Currently running whitestone and if my fingers are just washed, it won't work. But if I rub them together or add lotion to my hands, it reads it with no problems. I have also added my print a few times in different variations like the side of my thumb and the tip of my thumb to make sure it can read any part of my thumb
johnp357 said:
I don't understand how people claim that screen covers work perfectly well with with this phone's fingerprint sensors. i have tried AMfilm glass, and two soft ones by unique me and... even after the extra sensitivity was turned on, the fingers would fail most of the time. since you only get 5 tries before it locks.... so annoying... are the people that write those ratings all bs?? btw.. first experience with an ultrasonic sensor and it kinda blows..... am i out of luck? never had a phone without a screen cover ..... sigh
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If you tried 2 soft ones and those didnt work, thats a you problem