I just received my gen 2 moto x last night and am having trouble connecting to Wifi at work. It connects to my home network and one of my work networks just fine, but when I try to connect to the work network I need it to connect to the signal strength drops to "poor" as soon as I press connect. My home network and work network both are password protected. I've verified the password and have the same connection settings as my friend's gen 1 moto x, which connects properly. The work network has excellent signal at all times when I am not trying to connect to it. It just keeps cycling from "connecting" to "saved."
Has anyone else experienced this or know a workaround? I found this but this is for a gen 1 (I'm not sure if that would help) but I'm not rooted so I don't have access to phase 2 authentication. http://forum.xda-developers.com/moto-x/moto-x-qa/wifi-signal-drops-trying-to-connect-t2872241
Thanks,
Mike
mikekory87 said:
I just received my gen 2 moto x last night and am having trouble connecting to Wifi at work. It connects to my home network and one of my work networks just fine, but when I try to connect to the work network I need it to connect to the signal strength drops to "poor" as soon as I press connect. My home network and work network both are password protected. I've verified the password and have the same connection settings as my friend's gen 1 moto x, which connects properly. The work network has excellent signal at all times when I am not trying to connect to it. It just keeps cycling from "connecting" to "saved."
Has anyone else experienced this or know a workaround? I found this but this is for a gen 1 (I'm not sure if that would help) but I'm not rooted so I don't have access to phase 2 authentication. http://forum.xda-developers.com/moto-x/moto-x-qa/wifi-signal-drops-trying-to-connect-t2872241
Thanks,
Mike
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Exact same problem. Fine at home and everywhere else. Spent a couple hours this week on the phone with Moto. They keep saying it's the network, yet everyone else is on it. They say update firmware and open MAC. Both of which are done.
This is the message in the Access point every 3 seconds when my phone is trying to connect...
"Client Deauthenticated: MACAddress:9c:d9:17:a1:c8:51 Base Radio MAC:b8:62:1f:ad:5e:90 Slot: 0 User Name: unknown Ip Address: unknown Reason:Unspecified ReasonCode: 1"
My wife's phone drops WiFi in favor of 4G LTE at home. I have to turn off data to connect to WiFi but it eventually drops the WiFi. I'm still waiting on my pure edition so I'm not sure if its just her phone or if its a common problem.
bradley26 said:
My wife's phone drops WiFi in favor of 4G LTE at home. I have to turn off data to connect to WiFi but it eventually drops the WiFi. I'm still waiting on my pure edition so I'm not sure if its just her phone or if its a common problem.
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This!
I have this problem all the time ON multiple networks, its very frustrating
Mines will disconnect from my 5ghz when the screen goes off and reconnects when turned on, works fine on 2.4ghz. I have a Nighthawk ac1900 so the phone is definitely the problem.
Sent from my Hammerhead
This is related to 802.1X, We have it implemented Radius and 802.1X at work and it doesnt connect. But the same AP has a guest SSID which has no protection and a separate vlan which has access only to internet and it works fine.
giovannirc said:
This is related to 802.1X, We have it implemented Radius and 802.1X at work and it doesnt connect. But the same AP has a guest SSID which has no protection and a separate vlan which has access only to internet and it works fine.
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Sounds like this could be my problem. We have 4 networks we can login to, but they are all broadcast from the same access point. One says "secured with 802.1x" and is for laptops, two say "secured with WPA/WPA2" and are for cell phones/other, and the final is unsecured. I can only connect to the unsecured network.
So does it sound like it's the phone that's refusing the network, the network is refusing the phone for something the phone is sending back to it, or the network is refusing the phone for another reason?
I'm having this same issue. 1st Gen Moto X sitting right next to 2nd Gen, and the 1st Gen is connected while the 2nd Gen can't.
I'm having the exact same issue. It appears the problem is that older Cisco firmware doesnt support 802.11w, which is what the moto x 2014 uses by default. Here is a thread where a moto rep explains it to Cisco - https://supportforums.cisco.com/discussion/12331486/connectivity-issues-cisco-controllers-and-pmf-enabled-moto-x-gen-2
My girlfriend and I have this phone and we had a similar problem. It would connect/reconnect like a billion times before staying connected on our home network but connect fine on other networks. I tried several solutions but the one that worked was changing the channel on the router. I live in an apartment building and there are a lot of WiFi networks around me so I figured that might be causing some interference. I changed my channel from 6 to auto (it automatically jumped to 11) and now it connects instantly and is solid. What's weird is I tried channels recommended by WiFi analyzer and my other devices would connect just fine but the Moto X's couldn't even see the network in the list when it was on a lot of channels like 12, 13, and 14.
Seems like a weird WiFi radio firmware bug to me.
Is there a client side fix for this?
I just ran into the problem at my work. It is a major hospital. They are not going upgrade their cisco firmware so a couple of people's personal phones are able to connect to the network.
WiFi in general is bad on the X2014 and I am reading the same in the Droid Turbo forums.
Sent from my XT1095 using XDA Free mobile app
What!? Really?
I've not had a single issue with WiFi connectivity. I'm an IT professional so heavily reliant on WiFi.
will54880 said:
WiFi in general is bad on the X2014 and I am reading the same in the Droid Turbo forums.
Sent from my XT1095 using XDA Free mobile app
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Wutang200 said:
I've not had a single issue with WiFi connectivity. I'm an IT professional so heavily reliant on WiFi.
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I never had a WiFi problem with the Moto X 2014 until today at work. It wouldn't connect to a few different clients Wireless APs. At the first client site I power cycled the phone and WiFi still wouldn't connect. I then went to another client site and once again it would no longer connect. I power cycled again and this time it connected just fine albeit Bluetooth was acting funny and not connecting to the Moto 360. After cycling Bluetooth off and on again the 360 finally connected. Not sure if this is an actual issue or just dumb luck. I wonder if anyone that was having WiFi issues with this phone also has a Moto 360 connected via Bluetooth?
I don't own a 360 and my bluetooth is normally switched off unless I'm streaming music at home.
I know none of what I am about to write will solve anyone's issue but sharing my experiences mught help understand you're not alone. I wander between as many as a dozen different wifi networks daily. I manager a 63 room hotel on 7.5 acres where we are currently running EnGenius EAP350 AP's broadcasting in 2.4mhz band ONLY using .11bgn. I set the entire network to use one SSID so roaming is, in theory, problem free. My XT1095 has not had any issues at all here on property.
I also have my personal network in the lobby and main building under 2.4/5/.11AC side by side with out guest network. No issues bouncing around. I honestly expected issues but have found none.
There is one issue I have found in Android in general which can happen randomly, or I have not been able to induce the behavior only recognize it. Occasionally when I move from one building to another Android (ICS forward for sure) will forget which actual AP it's after and just hang. My solution is to tell the device to forget that node then once forgotten the network, of course, shows up in the list. I then select it and boom we're back in business.
I do have issues when I visit a network at say, the grocery store which requires accepting an EULA...the device simply will hang Wifi wize, even when I delete and reconnect I won't get the note to open the authorization page. I end up just killing wifi and going with LTE.
I get the same behaviors from all my phones ICS though Kitkat, don't have Lollipop yet darn it!!
I have long been frustrated with this weirdism from Android but have reached a point of M.A.D. with my devices but never found a solution.
I have noted I have the most issues by far with Cisco/Linksys devices. It has been almost assured that if I have an issue it's one of those routers running an older firmware version (amazing how many AP/routers use default password settings...I mean, really???)
Not 100% sure it's a firmware only issue but I do think it's some common bit of hardware in an AP/Router which can go spastic for some reason preventing Android from figuring out how to remain or get connected. I even had one of the EnGenius AP's go nuts, a fast swap with a freshly configured AP resolves but, again, still does not identify or solve the problem
I also sense there is some oddness deep in the bowels of Android's wifi/networking subsystem which just was never written correctly and may never be fixed.
Last I run and app called Wifi Analyzer by Kevin Yuan, it helps me a GREAT deal because I can target a specific AP/node to connect with. Android versions often defeat this by not remaining connected to that desired target AP and switching to something else. Here is where I think some of the issues with wifi connectivity live...Google MUST spend some time refining their wifi subsystem.
No matter this is a Very frustrating issue when it happens. My best solution has always been to forget the current connection then reconnect with it again once it reappears. Better yet use Wifi Analyzer or similar app to target a specific AP/node and connect/forget from inside the app, that really does seem to help, mostly...sigh, I know, sorry...
This WiFi issue is really aggravating. I have tried so many things:
1. Rebooting Router
2. Powering Off/On Phone
3. Turning WiFi Radio Off/On
4. Resetting Phone Cache Partition
5. Using WiFi analyzer and setting my router to various channels manually
6. Changing Router SSID
7. Forgetting SSID on phone and re-adding it
8. Verifying MAC Filtering is not enabled
9. Enabling MAC filtering and specifically allowing phone MAC address
10. Disabling "Avoid Poor Connections" in WiFi settings
11. Manually setting WiFi frequency band to 2.4ghz in phone settings
12. Disabling "WiFi Optimization" in phone settings
23. Changing WiFi direct and BT phone names (yeah, a big stretch, but I read somewhere that this worked)
24. Installed updated firmware on my ASUS RT-N12D1 (3.0.0.d.376_3602)
25. Disabled WPS on router
26. Switched router between Auto, Legacy and N-Only
27. Disabled Authentication and Encryption on router, just an "Open" connection.
After all of this, the phone still has WiFi connectivity issues. Sometimes after a phone power cycle it will connect to WiFi, but never for very long. Every other device I have connects to the WiFi without issues. I just got the Moto X a few days ago (AT&T version) and this is the first time I have ever had a device with WiFi connectivity issues like this. Very aggravating. There is clearly something wrong with either the hardware, or software on the phone.
There are some other oddities. When it won't connect to WiFi, there is something strange with the phone. Its not like it just can't connect or stay connected to WiFi, but somehow it seems like the WiFi is in a stalled state. Sometimes it won't show any WiFi networks and just says "Searching for WiFi networks..." until I turn off wifi and turn back on again. Then as soon as it turns back on, it will show the nearby SSID's, and try to auto-connect to my router, but after a few seconds it shows "Disabled" under the SSID. Then after a few seconds the disabled goes away, and it just shows the SSID name. It also won't let me change the WiFi Direct phone name while the WiFi is in this state, it gives me an error saying "Failed to rename device", followed by "Group Creation Failed". However, when I am actually connected to WiFi, I can rename the WiFi direct name just fine. So its not just simply an issue with bad radio signal or something, but something more serious, like the WiFi state is hung or something. If I can't resolve this in another day or two, I am going to have to return the phone, and hopefully a replacement will work. If not, I might have to get something other than a MotoX because I can't not have WiFi while at home and work.
---------- Post added at 12:29 PM ---------- Previous post was at 12:10 PM ----------
I found a way that seems to work to connect to WiFi. To clear, this isn't a fix for the data-sync issue that some people are having, or poor signal, but the issue where you can't connect to an SSID, and there is no error or anything.
1. Hold Down Power Button
2. Turn Airplane Mode On
3. Turn Wi-Fi On
4. Connect to SSID
5. Press Power Button down again
6. Turn airplane mode "Off"
I have now tried this several times, and it works everytime. If I turn off Wi-Fi and back on again, it won't connect, until I do the airplane mode trick. I don't know who to give credit for this, I have spent days and hours searching, and I remembered reading that from somebody else, but not sure where, so this is not my fix, I am just posting it here as it seems to work.
This issue is strange, and must be some combination of Android, and Motorola software/hardware/firmware configuration. I hope they get this fixed, but it at least now, this temporary fix will work whenever WiFi is not connecting.
For those of you getting WiFi connectivity problems, it could be related to your router setup. Download an app called InSSIDer and run a scan, then choose a channel that's not being used but make sure it's 5 channels higher or lower. For example, if it detects 3 networks on channels 3, 5 & 6, then you want to choose channel 10 or 11. If it detects one network on channel 6, then you should choose channel 1 or channel 10 or 11.
I noticed issues like this when I bought my Nexus 4 after my iPhone 4. Android devices seem to ship with rubbish WiFi radios.
Like I've mentioned before, I've not experienced a single disconnection with my phone either at home, work, in laws, coffee shops or anywhere else ever. Same with my first gen Moto X.
Mine is slightly different. Now and then, after power cycling or rebooting, it forgets all the WiFi passwords. Not every time. Just now and then.
Also sometimes it's quite fast, some slow. My wife's firs gen is pretty constant.
Just got my S6 yesterday. I noticed that if WiFi is on but not connected and if there is an unsecured WiFi my phone will try to automatically connect to it and then start a bootloop process. If I park near a McDonalds or in a neighborhood it happens. Everything is fine with WiFi off. There is a minute before the WiFi auto connects and I can turn the WiFi off and that is the only way to stop the loops.
Any thoughts?
Based on how new the phone is, I'd have AT&T replace it with a new unit now and see if it's still happening. There's no excuse for that to happen on brand new hardware, but maybe it is a design flaw... confirm it with a replacement.
Did you Disable some Wifi / Hotspot / Smart WiFi related stock app?
There is an option in the WiFi settings about auto-connecting, you might try turning it off. My guess is you have "Auto Connect to AT&T Hotspots" turned on, but the Smart WiFi / Hotspot application disabled, so it is failing.
Yeah I tried turning all the att auto connect off and google location scans. I also factory restored it.
Can someone with an att varient try it and let me know? I don't want a hassle to return it if it's a software error on other units too.
I was googling around and found this thread, I am having the EXACT same problem with my AT&T S6
I recently purchased a brand new XT1103 64gb N6 and was hopeful to make this my daily driver, but having nothing but issues with this phone ever since I've started using it...in fact, it has been so horrible I went back to the LG G4 that I was using before the N6...my issues:
#1. Wifi calling - I have gotten this feature to work at home, but it won't work if I put the phone in airplane mode and connect to a wifi network. For example, on Delta flights that have internet they offer free tmobile texting...by following the directions and prompts, it says that I'm connected, but when I try to send a text it tells me to enable cellular network. On my LG G4, if I do the same procedure, it enables the wifi calling feature and displays the wifi calling icon and I'm able to send/receive texts. On the N6, this feature does not work. I have yet to see any discussion on XDA about using the N6 to text inflight on Delta flights. In addition, I was recently in Paris and tried to enable a wifi call and it gave me the same error...."please enable cellular network to make a call"...when I take the phone out of airplane mode and enable wifi calling (when connected to the hotel wifi), it thinks for a period of time then will allow a wifi call, but only if the cellular network is enabled...never in airplane mode with just wifi enabled. Is there something that is wrong with the N6 in regards to wifi calling? On my LG G4, if I put my phone in airplane mode and turn on the wifi, it will enable wifi calling if I connect to a wireless network. Overseas it's imperative that I'm using a wifi call since TMO charges 20 cents/min on the cell network, but having to enable the cellular network forces me to initiate a call before I see that it's making a wifi call. I am not happy about the wifi calling implementation on the N6 and wish it was more like every other TMO phone I have used in the past...
#2. Signal quality and battery life - as noted in many posts, the signal is horrible and continually bounces around. I've followed several recommendations and have done the following when I received the phone - opened the box, flashed TMO 5.1.1 rom and rebooted with my TMO sim...phone did several updates, then updated to Marshmallow...signal was extremely weak anywhere I used the phone (I live in central Iowa and they only have HSPA+) TMO has not turned on LTE in my area of Iowa...I went to Chicago and experienced the same issues...fast battery drain and poor signal....I flashed Pure Nexus 6.0 and TMO 5.1.1 radio and experienced the same issues so instead of getting a headache messing with the phone, I just went to a local tmo store and got a new sim chip for my LG G4 and have been using it without issue for the last couple of days...It worked much better in Paris and maintained a better cell signal in Paris and I was able to make several wifi calls in airplane mode at the hotel there...
Can anyone share their thoughts and help me improve my experience with this phone? I really like the camera, screen, and feel of the N6, but I can't have a phone with poor signal, poor battery, and faulty wifi calling. Thanks in advance. Nick
wifi calling has never worked for me in airplane mode.. is it supposed to, i dont think so? and it sounds like you live in a small city or in the country? it sounds like it when youre talking about your signal. i live in nyc, and am on tmobile, and i am always connected to lte. my signal never changes, except on one spot on a highway near the ocean. other than that, my signal is perfect. anyways, you can flash and try different n6 radios. some work better for some and worse for others. and you dont need root to flash radios, but you do need to use fastboot.
demonkc135 said:
#1. Wifi calling - I have gotten this feature to work at home, but it won't work if I put the phone in airplane mode and connect to a wifi network. For example, on Delta flights that have internet they offer free tmobile texting...by following the directions and prompts, it says that I'm connected, but when I try to send a text it tells me to enable cellular network. On my LG G4, if I do the same procedure, it enables the wifi calling feature and displays the wifi calling icon and I'm able to send/receive texts. On the N6, this feature does not work. I have yet to see any discussion on XDA about using the N6 to text inflight on Delta flights. In addition, I was recently in Paris and tried to enable a wifi call and it gave me the same error...."please enable cellular network to make a call"...when I take the phone out of airplane mode and enable wifi calling (when connected to the hotel wifi), it thinks for a period of time then will allow a wifi call, but only if the cellular network is enabled...never in airplane mode with just wifi enabled. Is there something that is wrong with the N6 in regards to wifi calling? On my LG G4, if I put my phone in airplane mode and turn on the wifi, it will enable wifi calling if I connect to a wireless network. Overseas it's imperative that I'm using a wifi call since TMO charges 20 cents/min on the cell network, but having to enable the cellular network forces me to initiate a call before I see that it's making a wifi call. I am not happy about the wifi calling implementation on the N6 and wish it was more like every other TMO phone I have used in the past...
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I had the same issue using GoGo on the first flight.
At home, make a few calls when connected to WiFi. In settings/More, Switch from WiFi preferred to Cellular preferred, and go back to home (clicking ok as needed). Then, switch back to Wi-Fi preferred, (toggle the on/off slider at the top as well). Make a call again while connected to WiFi (make sure it shows WiFi calling).
Now, on your next flight, (in airplane mode, enable WiFi) connect to the gogo internet (use the initial splash page to select T-Mo texting/WiFi, captcha etc). Then, try texting - it should work. (it did for me)
I haven't tried WiFi calling from overseas, so can't comment - but I know I'd just use hangouts (or skype) to call.
I'll give that a try when I get home from my trip...I did try making a few wifi calls at home, but I didn't cycle the wifi calling feature...I will roll back the update to the stock TMO 5.1.1 and see how it works...
Quick question, is there a way to not install the 6.0 OTA from tmo? I'm guessing that I can just ignore it...N
Hi, i have a sprint note 5 with a deodexed rom , rooted, custom kernel. I have sprint lte and im trying to use my hotspot. It is very annoying when i get a phone call or data lte resets and the hotspot says "no data connection disabling hotspot" what can i do to keep the hotspot from shutting down if the data connection gets lost for a few seconds. Where at can i access these settings in the programming and change them. I freaking hate it. My s5 would keep the hotspot active if i was on the phone. Im not trying to get hotspot and voice at same time. Im trying to get the hotspot broadcast active on event of data connection lost, thankyou
Really no one knows? I mean this is a basic understanding of the os
Really no one knows? I mean this is a basic understanding of the os