Database Develop

[Q] One is not recognized by computer

Hey guys !
For some days my One just won't be recognized by my computer anymore. I neither changed anything on my computer nor on the smartphone. It's currently running ARHD 7.2 and my computer is on windows 7 Pro x64.
I already tried reinstalling HTC Sync Manager, completely removing the drivers using the device manager and I even tried installing several standalone drivers provided in the forums here at xda. Switching USB ports and USB-Debugging didn't improve anything, too.
Windows explorer just shows the HTC Sync Manager install disc but not the MTP Device, the driver install wizard says everytime i plug the phone in that the installation of an HTC MTP Device wasn't successful.
Also in the device manager there is a yellow exclamation mark on the device entry and it says that the device doesn't work correctly because Windows couldn't load the required drivers for the device. (Error code 31) (Free translation from german )
HTC Sync Manager even shows that there is an HTC One connected but i can't sync it and it doesnt show the device capacity.
The weird thing is that also the One X of my girlfriend isnt recognized by the computer, but on her computer running windows 8 x64, both devices are working correctly.
Thanks in advance

Have you turned on usb debugging

Tried both with and without usb-debugging on, but didn't change anything

http://forum.xda-developers.com/showthread.php?t=2191279
Turn on usb debugging and change the cable that can work here is the link for drivers if it don't work

Even with the drivers from this thread, another cable and usb debugging on, it just doesnt work.
Strangely the phone is recognized at myphoneexplorer and I also can copy data from there, but I don't see my phone in windows explorer

gercreed said:
Even with the drivers from this thread, another cable and usb debugging on, it just doesnt work.
Strangely the phone is recognized at myphoneexplorer and I also can copy data from there, but I don't see my phone in windows explorer
Click to expand...
Click to collapse
I'm running out of ideas lol is your windows up to date that can help
One more thing make sure your phone is open and not locked that can help as well

gercreed said:
Even with the drivers from this thread, another cable and usb debugging on, it just doesnt work.
Strangely the phone is recognized at myphoneexplorer and I also can copy data from there, but I don't see my phone in windows explorer
Click to expand...
Click to collapse
Try disabling antivirus/firewall softwware. See if that makes a differance.

grneyez said:
Try disabling antivirus/firewall softwware. See if that makes a differance.
Click to expand...
Click to collapse
Sounds like your having a mare :crying:

gercreed said:
Even with the drivers from this thread, another cable and usb debugging on, it just doesnt work.
Strangely the phone is recognized at myphoneexplorer and I also can copy data from there, but I don't see my phone in windows explorer
Click to expand...
Click to collapse
jaythenut said:
Sounds like your having a mare :crying:
Click to expand...
Click to collapse
Not sure what you mean?

gercreed said:
Even with the drivers from this thread, another cable and usb debugging on, it just doesnt work.
Strangely the phone is recognized at myphoneexplorer and I also can copy data from there, but I don't see my phone in windows explorer
Click to expand...
Click to collapse
Sounds like you have another driver in the system that is being used and not letting the computer load the HTC driver you need to copy stuff. Not to bad to fix.
Plug the phone into the computer.
First get to device manager. Control Panel/System/Device manager (right side)
Find the device the ONE is listed as should be toward the bottom under USB might have a yellow triangle on it. Right click on this device and go to uninstall. Make sure to select to delete everything (little check box) and after it finishes restart the computer. Unplug the phone and then install the HTC drivers linked above. Plug phone in and pray. If it doesn't work after that try another reset and if still nothing let us know.

I prayed like hell and still it doesn't work
Although I uninstalled the old drivers correctly, restarted my system and installed the new htc drivers, it still tries to install another driver when plugging in my phone.
USB Debug is turned on, and my antivir is deactivated, I'm really running out of ideas what to do next....

gercreed said:
I prayed like hell and still it doesn't work
Although I uninstalled the old drivers correctly, restarted my system and installed the new htc drivers, it still tries to install another driver when plugging in my phone.
USB Debug is turned on, and my antivir is deactivated, I'm really running out of ideas what to do next....
Click to expand...
Click to collapse
try it on a different pc see if its your phone or your pc

On another computer both phones work without any problems. That is whats so strange about it, just on this computer it doesn't work. Unfortunately this is an important computer and I cant restore it...

Phone storage doesnt show up in windows

Ive had this issue for a few weeks now and its finally got my attention because i cant load any custom roms into storage.
Whenever i plug my phone into a computer, it will charge fine, but wont connect and show storage. It doesnt show up in device manager and usb debugging doesnt activate. Im using windows 8 and i did notice an error pop up telling me that the usb device is not recognized and has malfunctioned.
Oh, and im running ARHD 12.1

Jaa-Yoo said:
Ive had this issue for a few weeks now and its finally got my attention because i cant load any custom roms into storage.
Whenever i plug my phone into a computer, it will charge fine, but wont connect and show storage. It doesnt show up in device manager and usb debugging doesnt activate. Im using windows 8 and i did notice an error pop up telling me that the usb device is not recognized and has malfunctioned.
Oh, and im running ARHD 12.1
Click to expand...
Click to collapse
did you install the htc drivers correctly on your computer?

herwegan said:
did you install the htc drivers correctly on your computer?
Click to expand...
Click to collapse
yeah. i had everything working fine for months before. im checking to see if its an issue with the rom. i think it first started after i installed the version that im on.

If you plug your phone in via USB, to see the internal memory, your phone needs to be unloacked. Will will come up with a warning on the the phone.
Steve

Im starting to think this is a hardware problem.
I reverted to stock and the issue is still there. Im now noticing that it shows up in device manager occasionally as an unknown device. It appears to connect and disconnect over and over on its own. Sometimes it will stay connected for a few minutes and i would try to update the drivers manually but it would say no drivers found. Windows also reports that "my device may have malfunctioned". I know that all my storage is still in tact though, so i guess its just something wrong with the usb controller?
Thank goodness for wifi file transfer or i'd have no access to my storage. But im concerned that i may be stuck if i ever need to adb or fastboot...crap!

Delete pls wrong thread

Phone won't connect to HTC Sync or adb

Got my phone about a week ago & got pretty bored of it so I wanted to root it and get a different ROM going. For some reason, I can't get the phone to connect to HTC Sync Manager though I updated the drivers. Any time the phone is switched into USB debugging, My HTC drivers fail to install. I have no idea how to solve this problem. Also when trying to get the Token ID using the command prompt, the device doesn't show up after using the command adb devices either. Need help please.

In bootloader you should type fastboot devices not adb devices.
You can try this to get the drivers installed correctly
On your PC go to device manager and find your phone(usually M7WLS), right click and select properties
Select the driver tab
Select update driver
Select browse my comp
Let me pick
Look for ADB USB device or similar should be one of the first couple choices
Select MyHTC install and you should be good
Also try these drivers http://d-h.st/FXC

bigdaddy619 said:
In bootloader you should type fastboot devices not adb devices.
You can try this to get the drivers installed correctly
On your PC go to device manager and find your phone(usually M7WLS), right click and select properties
Select the driver tab
Select update driver
Select browse my comp
Let me pick
Look for ADB USB device or similar should be one of the first couple choices
Select MyHTC install and you should be good
Also try these drivers http://d-h.st/FXC
Click to expand...
Click to collapse
If the phone doesn't have USB debugging enabled, it doesn't appear in the device manager besides under portable devices. Once USB debugging is turned on, Android devices tab appears at the top but the drop down reads My HTC with the yellow triangle with ! on the inside indicating there's some sort of issue. I tried updating the drivers, uninstalling the drivers, restarting the phone and computer, then reinstalling the drivers but nothing has worked thus far. HTC Sync still isn't detecting the phone at all and I can't get the Token ID to continue the rooting process until the device is able to be detected.

HurtMeSole said:
If the phone doesn't have USB debugging enabled, it doesn't appear in the device manager besides under portable devices. Once USB debugging is turned on, Android devices tab appears at the top but the drop down reads My HTC with the yellow triangle with ! on the inside indicating there's some sort of issue. I tried updating the drivers, uninstalling the drivers, restarting the phone and computer, then reinstalling the drivers but nothing has worked thus far. HTC Sync still isn't detecting the phone at all and I can't get the Token ID to continue the rooting process until the device is able to be detected.
Click to expand...
Click to collapse
Windows 8.1?

bigdaddy619 said:
Windows 8.1?
Click to expand...
Click to collapse
No, Windows 7, 64-bit.

HurtMeSole said:
No, Windows 7, 64-bit.
Click to expand...
Click to collapse
Check PM

i'm having this same issue. i just had to reload my phone back to stock bc it crashed. i'm trying to get it to be set to s-off but i can't get rumrunner to see my phone with adb connection. also on the device manager it shows the android phone under other devices with a ! on it.
i'm also using win7Pro x64 not sure what else to do on it at this point to get it working correctly
HTC Sync also doesn't see it. i got it see it for a few minutes last night but the it stopped again

trinity343 said:
i'm having this same issue. i just had to reload my phone back to stock bc it crashed. i'm trying to get it to be set to s-off but i can't get rumrunner to see my phone with adb connection. also on the device manager it shows the android phone under other devices with a ! on it.
i'm also using win7Pro x64 not sure what else to do on it at this point to get it working correctly
HTC Sync also doesn't see it. i got it see it for a few minutes last night but the it stopped again
Click to expand...
Click to collapse
I'm still having the same issue. I gave up for the time being but hopefully someone else had the same issue & can help us out.

HurtMeSole said:
I'm still having the same issue. I gave up for the time being but hopefully someone else had the same issue & can help us out.
Click to expand...
Click to collapse
Same problem here with an HTC One Mini. Its driving me mad!:silly:

trinity343 said:
i'm having this same issue. i just had to reload my phone back to stock bc it crashed. i'm trying to get it to be set to s-off but i can't get rumrunner to see my phone with adb connection. also on the device manager it shows the android phone under other devices with a ! on it.
i'm also using win7Pro x64 not sure what else to do on it at this point to get it working correctly
HTC Sync also doesn't see it. i got it see it for a few minutes last night but the it stopped again
Click to expand...
Click to collapse
Strangely enough, I literally just tried it on a different computer and everything worked exactly as it was supposed to. I had 3 computers in my home, none of which worked but got to work and the laptop they gave me worked just fine. Then I got on my gf's Mac and it went mostly smooth (even though it was difficult not being as familiar with the OS). My advice is do everything you're doing on a different computer until you see it without the ! in the device manager.

Boblud said:
Same problem here with an HTC One Mini. Its driving me mad!:silly:
Click to expand...
Click to collapse
Should try using a different computer. Worked for me after trying several computers.

BD619 said:
In bootloader you should type fastboot devices not adb devices.
You can try this to get the drivers installed correctly
On your PC go to device manager and find your phone(usually M7WLS), right click and select properties
Select the driver tab
Select update driver
Select browse my comp
Let me pick
Look for ADB USB device or similar should be one of the first couple choices
Select MyHTC install and you should be good
Also try these drivers http://d-h.st/FXC
Click to expand...
Click to collapse
My experience may be helpful. I had no ADB driver, but Composite USB seemed to work. However, the driver install crashed. I needed to open my phone and answer the dialogs on my phone while the driver was installing. After that, everything is hunky-dorry (I know, showing my age).

I was having the same problem until I UNCHECKED the USB debugging mode and reconnected the phone to the computer. Drivers reinstalled and HTC Sync Manager (not HTC Sync--different program) recognized the phone. I had to answer dialogue on phone and then the USB debugging mode status changed itself to enabled. It's all working now, after hours of fiddling.

Cannot connect One Plus 3t to PC, not showing up on device manager

So basically I searched everywhere and found many people with this issue.
I tried everything everyone said.
From installing the drivers, to turning on developer mode.
Also fastboot mode is not working.
I hope my is not a hardware issue. I tried a new cable with the same results.
Anything else I can try?
I have been using FTP to transfer files but I want to root my phone and I can't.

MagilsugaM said:
So basically I searched everywhere and found many people with this issue.
I tried everything everyone said.
From installing the drivers, to turning on developer mode.
Also fastboot mode is not working.
I hope my is not a hardware issue. I tried a new cable with the same results.
Anything else I can try?
I have been using FTP to transfer files but I want to root my phone and I can't.
Click to expand...
Click to collapse
Did you enable USB debugging in Developer mode?
Sent from my OnePlus 3T using XDA Labs

BillGoss said:
Did you enable USB debugging in Developer mode?
Sent from my OnePlus 3T using XDA Labs
Click to expand...
Click to collapse
Yes, that didn't help either

MagilsugaM said:
Yes, that didn't help either
Click to expand...
Click to collapse
The last time I read about someone having a similar problem it was resolved by using an original cable. But I can't find the thread where this was discussed.
Sent from my OnePlus 3T using XDA Labs

Just to rule it out, after you connect your cable are you seeing the Notification with USB options and have you selected 'Data Transfer', (or whatever it's called)?
If you are seeing the Notification and the PC still can't see the device, uninstall whatever Drivers and ADB packages you currently have installed. Download the ADB package from Google and, when prompted, say 'yes' to installing the Drivers.
Make sure you try all your available USB ports.
Are there any Yellow exclaimation marks in Device Manager? Do you have the most recent Motherboard drivers from your Manufacturers website?

Dirk said:
Just to rule it out, after you connect your cable are you seeing the Notification with USB options and have you selected 'Data Transfer', (or whatever it's called)?
If you are seeing the Notification and the PC still can't see the device, uninstall whatever Drivers and ADB packages you currently have installed. Download the ADB package from Google and, when prompted, say 'yes' to installing the Drivers.
Make sure you try all your available USB ports.
Are there any Yellow exclaimation marks in Device Manager? Do you have the most recent Motherboard drivers from your Manufacturers website?
Click to expand...
Click to collapse
Yes, I updated the drivers too.
I tried uninstalling the google drivers and everything you mentioned.
No the notification doesn't show up and my device doesn't show up on device manager.
I am running windows 10 latest update.

MagilsugaM said:
Yes, I updated the drivers too.
I tried uninstalling the google drivers and everything you mentioned.
No the notification doesn't show up and my device doesn't show up on device manager.
I am running windows 10 latest update.
Click to expand...
Click to collapse
If you have a can of compressed air, try blowing out the USB port. There may be debris up there. It does sound like a Hardware problem. You really need to try it on another PC to know for sure.
You don't have any issues when charging?

Dirk said:
If you have a can of compressed air, try blowing out the USB port. There may be debris up there. It does sound like a Hardware problem. You really need to try it on another PC to know for sure.
You don't have any issues when charging?
Click to expand...
Click to collapse
The phones charges perfectly, I already cleaned out the port.

So, I still have this issue and I wasn't able to solve it. Pretty much the phone only charges, doesn't get recognized by any computer. I also tried my laptop and same thing happens. How do I find out if it's a hardware issue?
Is there any way to save the phone?

i got this too , stuck in recovery and fastboot because i cant connect my device in any pc

MagilsugaM said:
So, I still have this issue and I wasn't able to solve it. Pretty much the phone only charges, doesn't get recognized by any computer. I also tried my laptop and same thing happens. How do I find out if it's a hardware issue?
Is there any way to save the phone?
Click to expand...
Click to collapse
You can connect your PC to your phone without cables using ADB over wifi provided your phone is rooted and on the same wifi network as your PC.
I know this won't solve your hardware problem but it does allow you to move files between your PC and your phone using ADB.
Note that this doesn't work in recovery or fastboot modes.
Here's how:
On the phone using Terminal
su
setprop service.adb.tcp.port 5555
stop adbd
start adbd
On the PC in a command terminal
adb connect xxx.xxx.xxx.xxx:5555
...
adb disconnect xxx.xxx.xxx.xxx:5555
where xxx.xxx.xxx.xxx is the phone's IP address
To set the phone back to normal (optional)
On the phone
su
setprop service.adb.tcp.port -1
stop adbd
start adbd
Sent from my OnePlus 3T using XDA Labs

I fix using a old PC that a have connected and installed drivers before but was a windows 7 , I delet all drivers content about phones and USB and re installed again using the unbrick tools and drivers , plugged the phone in fastboot and magically was recognized again ..

MagilsugaM said:
So, I still have this issue and I wasn't able to solve it. Pretty much the phone only charges, doesn't get recognized by any computer. I also tried my laptop and same thing happens. How do I find out if it's a hardware issue?
Is there any way to save the phone?
Click to expand...
Click to collapse
You could also try using flash drive via OTG. This won't help you connect to PC/Laptop in any way, but could at least progress a bit that the phone hardware is okay for data part.

This problem start again , fortunelly im in nougat so if i go to dev options and change the usb charging to mtp his comes to charging again . I think this is the problem , the phone dont comes to mtp so dont "have" a device in windows to connect , with this im unable to make root and do anything in fastboot because my phone lock to usb only for charge

Question Fastboot driver only displays on first use

I have a very odd issue with fastboot. The computer (windows 10) detects the device the first time I use fastboot and then will not show up in device manager on other attempts.
I have the EU variant running Oxygen OS 11.0.11.11.EB12BA with Magisk installed.
I have installed the Oneplus ADB drivers and this works flawlessly. Booting the first time into fastboot mode the device showed in the device manager, I was able to install the fastboot driver and fastboot devices showed my phone.
Trying a second or third time nothing shows in the device manager. The device is completely absent from USBDeview.exe. It behaves as if it's not even plugged in.
I was able to reproduce this on another computer I have.
Is anyone else facing this issue and/or knows what might be going wrong?
EDIT: If it helps anyone else having this issue I'm able to get the "OnePlus Android Bootloader Interface" to show up if I plug the phone into a USB HUB, then plug the HUB into the computer. Rebooting the phone again into fastboot will not show up but if I unplug and replug the hub in the driver will activate again.

VoltaGe86 said:
I have a very odd issue with fastboot. The computer (windows 10) detects the device the first time I use fastboot and then will not show up in device manager on other attempts.
I have the EU variant running Oxygen OS 11.0.11.11.EB12BA with Magisk installed.
I have installed the Oneplus ADB drivers and this works flawlessly. Booting the first time into fastboot mode the device showed in the device manager, I was able to install the fastboot driver and fastboot devices showed my phone.
Trying a second or third time nothing shows in the device manager. The device is completely absent from USBDeview.exe. It behaves as if it's not even plugged in.
I was able to reproduce this on another computer I have.
Is anyone else facing this issue and/or knows what might be going wrong?
EDIT: If it helps anyone else having this issue I'm able to get the "OnePlus Android Bootloader Interface" to show up if I plug the phone into a USB HUB, then plug the HUB into the computer. Rebooting the phone again into fastboot will not show up but if I unplug and replug the hub in the driver will activate again.
Click to expand...
Click to collapse
You don't need to install any fastboot drivers, if you're on windows; just install one plus driver (without driver signature/in test mode) and stay on them.

Sony make.belive said:
You don't need to install any fastboot drivers, if you're on windows; just install one plus driver (without driver signature/in test mode) and stay on them.
Click to expand...
Click to collapse
Sorry I think I've explained incorrectly. Those are the drivers I've installed, the problem is it only works once.
The second time I reboot the phone into Fastboot mode it doesn't display in device manager. Looking at USBDeview absolutely nothing shows up. Changing USB ports and the cable have no effect, however if I plug the phone into an old USB 2 hub I have then plug that into the computer it will display again in the device manager.