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Anyone have suggestions for dealing with cracks on an out of warranty TP?
I sent my Touchpad back in February when it was in warranty, and got a new case. Then the girlfriend liked the fit on my TP better and insisted that I trade her for hers which hadn't had any issue and hadn't been back for repair.
Well, it now has cracks. There are two cracks leading from the speaker openings onto the back of the case that I was ignoring. Now there's a crack from one of the speakers to the front, which is more threatening since if the other side of that cracks the thin piece will come off...
It's like the poor TP is falling apart. I've had it in the official HP case the whole time and am extremely careful with it, of course, everyone knows that doesn't really help. It seems some of the cases were just destined to crack!
So is there anything to be done? Does anyone know how much HP charges if you PAY them to fix it? Probably too much.
What about a Skinomi case like this: http://www.skinomi.com/hp-touchpad-carbon-fiber-skin-protector.html - will that help keep piece next to the speaker from cracking the rest of the way, and maybe at least.. *sigh*... hide the other cracks?
I have a feeling that I will eventually have a pile of loose electronics in my hand here....
lotherius said:
Anyone have suggestions for dealing with cracks on an out of warranty TP?
I sent my Touchpad back in February when it was in warranty, and got a new case. Then the girlfriend liked the fit on my TP better and insisted that I trade her for hers which hadn't had any issue and hadn't been back for repair.
Well, it now has cracks. There are two cracks leading from the speaker openings onto the back of the case that I was ignoring. Now there's a crack from one of the speakers to the front, which is more threatening since if the other side of that cracks the thin piece will come off...
It's like the poor TP is falling apart. I've had it in the official HP case the whole time and am extremely careful with it, of course, everyone knows that doesn't really help. It seems some of the cases were just destined to crack!
So is there anything to be done? Does anyone know how much HP charges if you PAY them to fix it? Probably too much.
What about a Skinomi case like this: http://www.skinomi.com/hp-touchpad-carbon-fiber-skin-protector.html - will that help keep piece next to the speaker from cracking the rest of the way, and maybe at least.. *sigh*... hide the other cracks?
I have a feeling that I will eventually have a pile of loose electronics in my hand here....
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I know what you mean about the cracking - I think all TP users share our remorse.
I don't know what HP charges, or even if that's an option with them, considering how quickly they dropped any sort of support for us after launch.
What I've done in regards to the cracking is just dab a small amount of super glue on/in the cracked plastic (while paying mind to the speakers!) and hold it there for a hot second. Then, I throw back on the official HP case and pretend the cosmetic issue doesn't exist...... Until I find a new crack..... and then, it's rinse and repeat.
As for the Skinomi protector, I don't have one (although highly contemplating getting one, now) but, you can find it cheaper on Amazon. However, this SKIN got better reviews, plus it's cheaper!
/sigh
I also had my case replaced due to cracking around the speakers. From the sound of it, it may just always happen. I plan to just put dabs of super glue if it starts again, and not worry about it. I've heard some people saying they think it's from using a case (ie putting too much pressure on it), and others saying it's just a manufacturing defect. Unless it completely falls apart, it shouldn't really cause problems, hopefully. If anything, maybe just put it in some case, even like a TPU wrap.
the cracks on my speakers have gotten way worse
the cracks propagated to the back side, plus, cracks appear on the microusb connector as well
i feel it's cuz of the official case that's causing it
the tablet is always home, does not get that much use, it's mostly just sitting around
anyways, looking at the skinomi link, it looks pretty promising
it will hide the cracks for sure, plus, i have always hated the matte finish on the back because it's a dirt magnet
anonxlg said:
i feel it's cuz of the official case that's causing it
the tablet is always home, does not get that much use, it's mostly just sitting around
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Honestly, though I can't see *how* the official case can be causing the problem.
Many people had cracks when their devices were brand new, and didn't have the case because it still cost like fiddy bux at the time. HP even tried sending out cases to people as a preventative.
Also, I "manage" four Touchpads. So far, mine is the only one that has cracked - twice now. The others also use the official case. However, only two of them get used heavily, mine and the girlfriend's. She insists that I must be rough with my Touchpad, but I am definitely not rough with it - I am extremely careful. Her case shows scars from being dropped, chewed on by dogs(!), etc... but no cracks.
I wonder if there's a "usage scenario" that causes something internal to heat causing the cracks. But I've never noticed my TP getting excessively hot. It's just whether or not you got a good backplate or not.
When I had my first Touchpad repaired under warranty, the new backplate it came with had a fit much better than any of the others we'd bought. It fit perfectly flush with the glass and had no uneven spots around the edge. None of the other Touchpads we have matched that level of fit. Unfortunately, my girlfriend took that Touchpad to gift to someone else, and left me with one of the ones that had a less than perfect fit. I think the level of fit of the original backplate has a lot to do with whether or not it cracks.
I did find a place online that sells replacement backplates, but they're like $50 a pop... Not worth it even for those of us that paid $200 for our 32gb touchpads. http://www.portatronics.com/product_info.php?info=p10245_HP-Touchpad-Backplate-Part-Only.html -- I don't know anything about that site or the part. Oddly enough, it also isn't listed if you search by category on their website. I could only find it by google search. It lets me add it to the cart, but who knows if it is actually available.
Shortly after I noticed the cracks I bought a Stealtharmor cover for the back while it was on sale.. Nearly a year later and the cracks haven't gotten any worse.
My girlfriend and I are new Tmobile customers and preordered the regular S6. We recently got two of the Ringke Slim clear cases (I wanted a clear one because I really like the blue/black combo). The case was pretty tough to put on. It's hard plastic and required a fair bit of force. This was probably a week ago.
This morning, I notice the back of my girlfriend's phone has a crack on it, probably about 2 inches long in the bottom left corner. She insists she hasn't dropped it, and I believe her, because she's been taking exceptional care of the phone.
The case has no damage, not even a scuff, which I would expect if it was dropped on something hard. The phone itself is also not damaged aside from the crack. There is NO damage to the medal edges, so I'm positive a drop didn't cause this.
Could it be a manufacturing defect? We didn't pick up the insurance, because we're both extremely careful with our phones. Is she boned? T-Mobile can't do anything, and sent us to Samsung. Samsung is having her send it in for an "evaluation" but I feel like it's just to shut us up.
upandb said:
My girlfriend and I are new Tmobile customers and preordered the regular S6. We recently got two of the Ringke Slim clear cases (I wanted a clear one because I really like the blue/black combo). The case was pretty tough to put on. It's hard plastic and required a fair bit of force. This was probably a week ago.
This morning, I notice the back of my girlfriend's phone has a crack on it, probably about 2 inches long in the bottom left corner. She insists she hasn't dropped it, and I believe her, because she's been taking exceptional care of the phone.
The case has no damage, not even a scuff, which I would expect if it was dropped on something hard. The phone itself is also not damaged aside from the crack. There is NO damage to the medal edges, so I'm positive a drop didn't cause this.
Could it be a manufacturing defect? We didn't pick up the insurance, because we're both extremely careful with our phones. Is she boned? T-Mobile can't do anything, and sent us to Samsung. Samsung is having her send it in for an "evaluation" but I feel like it's just to shut us up.
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Odd, BC many review videos showed this phone taking some serious abuse before even showing any signs of wear.
Sent from my SM-G920T using Forum Runner
I wonder if its a stress crack from sitting on the phone or something.
upandb said:
My girlfriend and I are new Tmobile customers and preordered the regular S6. We recently got two of the Ringke Slim clear cases (I wanted a clear one because I really like the blue/black combo). The case was pretty tough to put on. It's hard plastic and required a fair bit of force. This was probably a week ago.
This morning, I notice the back of my girlfriend's phone has a crack on it, probably about 2 inches long in the bottom left corner. She insists she hasn't dropped it, and I believe her, because she's been taking exceptional care of the phone.
The case has no damage, not even a scuff, which I would expect if it was dropped on something hard. The phone itself is also not damaged aside from the crack. There is NO damage to the medal edges, so I'm positive a drop didn't cause this.
Could it be a manufacturing defect? We didn't pick up the insurance, because we're both extremely careful with our phones. Is she boned? T-Mobile can't do anything, and sent us to Samsung. Samsung is having her send it in for an "evaluation" but I feel like it's just to shut us up.
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Samsung has a lot invested in making sure the S6 has a successful launch - I have a feeling that they are simply going to replace your back glass and be done with it - they don;t want a lot of negative comments popping up on forums and stuff - I may be wrong - but I bet when all is said and done, your girlfriends phone will look good as new.
As for cracks - glass is glass - it could have been caused by anything - hitting something hard in her purse - maybe a combination of stress and banging around - ...it happens - and glass will break - sometimes easily -
regardelss - good luck - it is such a nice phone it would suck if you had to carry it aorund with a crack - fingers crossed that Samesung steps up and fixes it for you -no charge. GOOD LUCK!
upandb said:
My girlfriend and I are new Tmobile customers and preordered the regular S6. We recently got two of the Ringke Slim clear cases (I wanted a clear one because I really like the blue/black combo). The case was pretty tough to put on. It's hard plastic and required a fair bit of force. This was probably a week ago.
This morning, I notice the back of my girlfriend's phone has a crack on it, probably about 2 inches long in the bottom left corner. She insists she hasn't dropped it, and I believe her, because she's been taking exceptional care of the phone.
The case has no damage, not even a scuff, which I would expect if it was dropped on something hard. The phone itself is also not damaged aside from the crack. There is NO damage to the medal edges, so I'm positive a drop didn't cause this.
Could it be a manufacturing defect? We didn't pick up the insurance, because we're both extremely careful with our phones. Is she boned? T-Mobile can't do anything, and sent us to Samsung. Samsung is having her send it in for an "evaluation" but I feel like it's just to shut us up.
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Click to collapse
Same thing happened to me with a T-mobile Galaxy S6. I never dropped it, just took it out of my pocket one day and had the same crack on the back (bottom left).
Did you end up getting it replaced?
ThePagel said:
I wonder if its a stress crack from sitting on the phone or something.
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That's my guess. Never understood why girls put their phone in their back pocket and then sit down all the time. That's just asking for a crack in an all glass phone
Yeah, I was never one to fawn over all glass devices and their """premium""" feel and glass backs are just ripe for breaking. While I never dropped my phone, it has slipped from my hand on to surfaces just below my hand. There is now a tiny crack at the bottom center that can be felt only in one direction when running my perpendicular over it.
Sent from my SM-G920T using Tapatalk
I thought I had a very fine barely noticeable scratch both on the front and back glass. There is nothing in my pocket or where I place my phone usually that would scratch it(plus isn't it gorilla glass 5?).
Anyway, now I look at the back and that very fine scratch has expanded... GREAT, it's not a scratch but a crack. The front is staying put but the back crack is spreading and now split off to form another one. It is very tiny and you have to angle the phone to see it.
This phone has never been dropped. I don't put it in my back pocket. Nothing has ever been placed or dropped on top of it. WTF?
Anyone else have this problem. I doubt this is covered under warranty. I am so pissed. My last couple phones have been disasters. I need to stop buying phones right after they come out... (all though that might not help as the nexus 6p I had didn't have problems for a year. argh! why do phones suck these days)
It sounds like a manufacturer defect. And that's difficult because you have to prove that. Perhaps you can just go into wherever you got it or to a carrier store and talk to them and explain. They might be cool with replacing it.
I've read a lot of posts around talking about how this phone scratches easily. It's actually got me considering putting on a screen protector and I've never done that before.
Could the crack possibly be due to heat causing the expansion of the glass? I'm thinking perhaps the gap everyone talks about on the note 3 note 4 etc models is for that reason. To allow the glass some space when it gets hot.
Just my thoughts.
Sent from my SM-N950U using Tapatalk
Limeybastard said:
Could the crack possibly be due to heat causing the expansion of the glass? I'm thinking perhaps the gap everyone talks about on the note 3 note 4 etc models is for that reason. To allow the glass some space when it gets hot.
Just my thoughts.
Sent from my SM-N950U using Tapatalk
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I have the light leak along the sides, but it is not caused by a gap in the glass. It's the black along the edges of the screen not being all the way to the very bottom.
centran said:
I thought I had a very fine barely noticeable scratch both on the front and back glass. There is nothing in my pocket or where I place my phone usually that would scratch it(plus isn't it gorilla glass 5?).
Anyway, now I look at the back and that very fine scratch has expanded... GREAT, it's not a scratch but a crack. The front is staying put but the back crack is spreading and now split off to form another one. It is very tiny and you have to angle the phone to see it.
This phone has never been dropped. I don't put it in my back pocket. Nothing has ever been placed or dropped on top of it. WTF?
Anyone else have this problem. I doubt this is covered under warranty. I am so pissed. My last couple phones have been disasters. I need to stop buying phones right after they come out... (all though that might not help as the nexus 6p I had didn't have problems for a year. argh! why do phones suck these days)
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I have yet to join an XDA forum regarding all the mobiles I have owned in recent years and not found one of these threads.
Some peers actually claim to have had their screen crack overnight while on the bed side table? And so it goes on. Its a mystery?
I have seen an 18" dia ships porthole 1.5" thick get dropped and not break yet overnight while standing in a wooden jig they have broken! Glass is an inherently odd material and I have no idea what you are going to do to resolve this situation? This phenomena can happen but its generally owners who, either known or unkown, break the glass.
Where is the crack? Can you possibly post a photo? This would be invaluable to asses what may have accurd.
This could be difficult for you to resolve. Have you insured it?
Ryland
I noticed I have a crack on the back as well. Been in a case since I got it and no drops, but still a crack. Don't know how it got there, but at least I can't see it
Sent from my SM-N950U using Tapatalk
I was on the Verizon support site tonight. There are a small number of people there who are complaining about this exact thing.
Hi people!
I got my Pixel 4 XL two weeks ago, basically the phone lives in my pocket nothing beside it. Never dropped or hit it anywhere. This morning I noticed a very small chip on the matt side frame on the top right corner. It is not a big chip, but I can see the bare metal under it. It is really annoying because as I mentioned I was really careful with the phone, I can't imagine what would have happened if I dropped it.
Is it normal? Anyone experienced the same issue?
kowy3 said:
Hi people!
I got my Pixel 4 XL two weeks ago, basically the phone lives in my pocket nothing beside it. Never dropped or hit it anywhere. This morning I noticed a very small chip on the matt side frame on the top right corner. It is not a big chip, but I can see the bare metal under it. It is really annoying because as I mentioned I was really careful with the phone, I can't imagine what would have happened if I dropped it.
Is it normal? Anyone experienced the same issue?
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I think someone else has a thread of a similar situation. I swap between 3 different cases all the time (One case is pretty tight) and my sides are just fine.
Sent from my Pixel 4 XL using Tapatalk
Yes mine has Matt paint coming off has been in case since day 1 took case off and the two bottom corners have worn off not happy at all and never once dropped my phone and the case I used is ringke case now I'm using Incipio case
I have multiple cases and swap multiple times a week and have no issues. Ranging from the otterbox to the Google fabric case.
Thanks for the input guys,
The issue is that I don't even use any case. So it is not like the case is too tight and ripping the coating off. I don't have a case on it because I hate the bulk. I got a 2 years old Pixel 2 with only a dbrand skin on the back, never had a case on it. I just removed the skin when I got my 4XL and basically the phone is in pristine condition. It just annoys me that my P4XL shows wear in few weeks.
Basically it got damaged in my pockets somehow, which is weird because I always make sure I don't have any debris in it and I never put anything else in my pocket.
Also, I have never dropped it. Anyway, it seems like I need to get a rubber case or something if I don't want the whole thing to come off by the end of this year.
kowy3 said:
Thanks for the input guys,
The issue is that I don't even use any case. So it is not like the case is too tight and ripping the coating off. I don't have a case on it because I hate the bulk. I got a 2 years old Pixel 2 with only a dbrand skin on the back, never had a case on it. I just removed the skin when I got my 4XL and basically the phone is in pristine condition. It just annoys me that my P4XL shows wear in few weeks.
Basically it got damaged in my pockets somehow, which is weird because I always make sure I don't have any debris in it and I never put anything else in my pocket.
Also, I have never dropped it. Anyway, it seems like I need to get a rubber case or something if I don't want the whole thing to come off by the end of this year.
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Get a thin case and I would recommend contacting support and see if they would do a RMA for you. Doesn't hurt to try before they start giving out refurbished replacements.
So, I bought my Pixel brand new in the beginning of December. About a week ago while installing my new Speck Presidio Grip case (phenomenal case btw) I noticed the top & bottom seams of the screen are starting to show a little bit of a gap. More so the bottom edge, it's not like fully separated but it's definitely noticable. I can run my fingernail along the bottom seam and pull up on the screen to give you an idea of what kind of gap I'm talking about. It definitely was not like this when I took it out of the box 2 months ago and this is a bit worrisome as I'm almost positive I no longer have water resistance. I can't even begin to understand how this is happening, the phone has been in a case since the second I unboxed it along with a glass screen protector. Never been dropped, never been in water and has never had any sort of chemicals spilled on it that would eat the screen adhesive. This has to be a defect to some degree. Anyone else out there experiencing this? And more importantly, do you guys think I can RMA my phone die to this? Even though I don't ever purposely get my phone wet, losing my water resistance is really bothering me along with my OCD seeing that separation. Also dust and dirt is going to keep accumulating in the gap further expanding it as time goes on. I love this phone but I can't force myself to accept that my two month old thousand dollar phone's screen is ejecting itself off the frame.
1dopewrx05 said:
.....I love this phone but I can't force myself to accept that my two month old thousand dollar phone's screen is ejecting itself off the frame.
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If you cannot force yourself to accept this, then call Google and plead your case. You will never know until you ask. In fact, if refused you should keep calling back a few times in hopes of getting an affirmative response. Don't chat with a bot, call and talk with a real person. I use the same case and have had it off/on many times for cleaning. It is very tight but I'm not seeing any damage. Good luck.
v12xke said:
If you cannot force yourself to accept this, then call Google and plead your case. You will never know until you ask. In fact, if refused you should keep calling back a few times in hopes of getting an affirmative response. Don't chat with a bot, call and talk with a real person. I use the same case and have had it off/on many times for cleaning. It is very tight but I'm not seeing any damage. Good luck.
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Thanks for the advice. I think I'm gonna give it a shot, like you said I have nothing to lose. I have the Google One storage service that gives me 100GB of cloud storage and it comes with a few other perks like what's supposed to be an elevated, better product support experience so I think I will try with that first and see what kind of response they give.