[Q] Has anyone cracked the back of their Galaxy S6? - T-Mobile Samsung Galaxy S6

My girlfriend and I are new Tmobile customers and preordered the regular S6. We recently got two of the Ringke Slim clear cases (I wanted a clear one because I really like the blue/black combo). The case was pretty tough to put on. It's hard plastic and required a fair bit of force. This was probably a week ago.
This morning, I notice the back of my girlfriend's phone has a crack on it, probably about 2 inches long in the bottom left corner. She insists she hasn't dropped it, and I believe her, because she's been taking exceptional care of the phone.
The case has no damage, not even a scuff, which I would expect if it was dropped on something hard. The phone itself is also not damaged aside from the crack. There is NO damage to the medal edges, so I'm positive a drop didn't cause this.
Could it be a manufacturing defect? We didn't pick up the insurance, because we're both extremely careful with our phones. Is she boned? T-Mobile can't do anything, and sent us to Samsung. Samsung is having her send it in for an "evaluation" but I feel like it's just to shut us up.

upandb said:
My girlfriend and I are new Tmobile customers and preordered the regular S6. We recently got two of the Ringke Slim clear cases (I wanted a clear one because I really like the blue/black combo). The case was pretty tough to put on. It's hard plastic and required a fair bit of force. This was probably a week ago.
This morning, I notice the back of my girlfriend's phone has a crack on it, probably about 2 inches long in the bottom left corner. She insists she hasn't dropped it, and I believe her, because she's been taking exceptional care of the phone.
The case has no damage, not even a scuff, which I would expect if it was dropped on something hard. The phone itself is also not damaged aside from the crack. There is NO damage to the medal edges, so I'm positive a drop didn't cause this.
Could it be a manufacturing defect? We didn't pick up the insurance, because we're both extremely careful with our phones. Is she boned? T-Mobile can't do anything, and sent us to Samsung. Samsung is having her send it in for an "evaluation" but I feel like it's just to shut us up.
Click to expand...
Click to collapse
Odd, BC many review videos showed this phone taking some serious abuse before even showing any signs of wear.
Sent from my SM-G920T using Forum Runner

I wonder if its a stress crack from sitting on the phone or something.

upandb said:
My girlfriend and I are new Tmobile customers and preordered the regular S6. We recently got two of the Ringke Slim clear cases (I wanted a clear one because I really like the blue/black combo). The case was pretty tough to put on. It's hard plastic and required a fair bit of force. This was probably a week ago.
This morning, I notice the back of my girlfriend's phone has a crack on it, probably about 2 inches long in the bottom left corner. She insists she hasn't dropped it, and I believe her, because she's been taking exceptional care of the phone.
The case has no damage, not even a scuff, which I would expect if it was dropped on something hard. The phone itself is also not damaged aside from the crack. There is NO damage to the medal edges, so I'm positive a drop didn't cause this.
Could it be a manufacturing defect? We didn't pick up the insurance, because we're both extremely careful with our phones. Is she boned? T-Mobile can't do anything, and sent us to Samsung. Samsung is having her send it in for an "evaluation" but I feel like it's just to shut us up.
Click to expand...
Click to collapse
Samsung has a lot invested in making sure the S6 has a successful launch - I have a feeling that they are simply going to replace your back glass and be done with it - they don;t want a lot of negative comments popping up on forums and stuff - I may be wrong - but I bet when all is said and done, your girlfriends phone will look good as new.
As for cracks - glass is glass - it could have been caused by anything - hitting something hard in her purse - maybe a combination of stress and banging around - ...it happens - and glass will break - sometimes easily -
regardelss - good luck - it is such a nice phone it would suck if you had to carry it aorund with a crack - fingers crossed that Samesung steps up and fixes it for you -no charge. GOOD LUCK!

upandb said:
My girlfriend and I are new Tmobile customers and preordered the regular S6. We recently got two of the Ringke Slim clear cases (I wanted a clear one because I really like the blue/black combo). The case was pretty tough to put on. It's hard plastic and required a fair bit of force. This was probably a week ago.
This morning, I notice the back of my girlfriend's phone has a crack on it, probably about 2 inches long in the bottom left corner. She insists she hasn't dropped it, and I believe her, because she's been taking exceptional care of the phone.
The case has no damage, not even a scuff, which I would expect if it was dropped on something hard. The phone itself is also not damaged aside from the crack. There is NO damage to the medal edges, so I'm positive a drop didn't cause this.
Could it be a manufacturing defect? We didn't pick up the insurance, because we're both extremely careful with our phones. Is she boned? T-Mobile can't do anything, and sent us to Samsung. Samsung is having her send it in for an "evaluation" but I feel like it's just to shut us up.
Click to expand...
Click to collapse
Same thing happened to me with a T-mobile Galaxy S6. I never dropped it, just took it out of my pocket one day and had the same crack on the back (bottom left).
Did you end up getting it replaced?

ThePagel said:
I wonder if its a stress crack from sitting on the phone or something.
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Click to collapse
That's my guess. Never understood why girls put their phone in their back pocket and then sit down all the time. That's just asking for a crack in an all glass phone

Yeah, I was never one to fawn over all glass devices and their """premium""" feel and glass backs are just ripe for breaking. While I never dropped my phone, it has slipped from my hand on to surfaces just below my hand. There is now a tiny crack at the bottom center that can be felt only in one direction when running my perpendicular over it.
Sent from my SM-G920T using Tapatalk

Related

Does anyone keep their phone "naked"?

I've had my phone for a few weeks now with a case on it (body glove mirage). The case is really good, but every time I have to take it off for something I'm reminded how much better the phone feels with no case on it.
I'm curious, has anyone kept it naked? How well has it held up? I'm wondering if anyone who's done this now has scratches or anything on the metal back of the phone.
Thanks!
Mine has been naked since i got it on launch day - still looks new without a single mark on it. I have put my keys in my pocket with it a couple times, but i move them when I realize it.
No scratches on glass, metal or plastic.
I've got butterfingers so for me the case keeps me from tossing he phone across the room when I take it out of my pocket. Plust without it the phone almost feels too light
alphadog00 said:
Mine has been naked since i got it on launch day - still looks new without a single mark on it. I have put my keys in my pocket with it a couple times, but i move them when I realize it.
No scratches on glass, metal or plastic.
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Click to collapse
Hmm. This is promising lol. I do keep it in a pocket with nothing else. I used to keep my iPhone 3g in with my keys. The back did not enjoy that, though the front stayed relatively scratch free.
gunnyman said:
I've got butterfingers so for me the case keeps me from tossing he phone across the room when I take it out of my pocket. Plust without it the phone almost feels too light
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Click to collapse
I've dropped phones before too, thankfully not my Captivate yet. I just played with it without the case some more and it just makes life so much easier. A lot less reaching.
It's so tough. I've never used cases before because I hate the way all of them feel and the width they add. But I also don't want to destroy my phone like my 3G lol.
If you keep it naked don't drop it! The glass is supposed to be tough and scratch resistant but the paint on the metal back plate scratches easily and the plastics get dings when it hits the ground. I droped my phone twice in one day and now have a ding in each corner. That's 2 dings each time I lost hold of it. Now it has one of those film protectors front back and sides. And I have the body gloves case that I go back and forth between.
Sent from my SAMSUNG-SGH-I897 using Tapatalk
I have also had mine without a case/screen protector since launch day. the only noticeable scratches are light ones at the top and bottom where it curves on the plastic body. other than that, the screen and back are perfect. I have dropped mine a few times, but its usually about from 2-3' up, nothing like a 6' drop.
Interesting stuff. I think ultimately I'll decide to keep the case on. Because I know that one time I drop it or get a decent scratch I'm going to be cursing myself out for not having it on there lol.
Side question: How well do we think these phones will hold their value?
I ask because I was able to sell my 3g on ebay for $130 even though the screen was dead, the camera was dead, and it was really scratched up. Not bad since I paid 200 for it a year and a half before!
InsaneJester17 said:
Interesting stuff. I think ultimately I'll decide to keep the case on. Because I know that one time I drop it or get a decent scratch I'm going to be cursing myself out for not having it on there lol.
Side question: How well do we think these phones will hold their value?
I ask because I was able to sell my 3g on ebay for $130 even though the screen was dead, the camera was dead, and it was really scratched up. Not bad since I paid 200 for it a year and a half before!
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Click to collapse
That's the one good thing about buying Apple ANYTHING. It holds its value like crazy. I can tell you from experience that the 1 year old HTC Hero can still fetch 200 bucks. A Samsung Moment can get about $150.
The Captivates are selling on Ebay right now for about $400.
My 3G got scuffed on the back from pulling it in and out of a belt holster that was lined. I finally decided no more holsters.
As for value - I got $190 for my 8GB 3G. It is hard to say about these. Lots of people want contract free phones. Since the captivate has top notch hardware with 16GB internal and expandable storage, I think it is a good value.
If we can unlock them after Froyo (AT&T said they would after 90 days to me anyway) then I think I can get my $150 back I paid for the phone maybe more.
It is all about supply and demand. I am amazed someone paid what they did for my 3G - it is old hardware, but Apple has people fooled. iPhone 4 is going for $900 on eBay - crazy stuff. As long as Apple doesn't sell an unlocked US version contract free, the prices will stay sky high on iPhone. Captivate, not so much. The non-contract price is about $500 so in 2 years what will people pay for a used one?
Well it really depends which network and which phone I think the captivate being the only decent android on at&t will last a bit longer than maybe the vibrant and other variants like the fascinate or epic whose carriers embrace high end android phones
Sent from my SAMSUNG-SGH-I897 using XDA App
i go no case.....had my iphone 3g with no case for probably a year and a half, and now i am running a naked captivate also. I actually like the feel of a case better, but have yet to find one i feel like investing in....and it looks so awesome without a case!!
I absolutely love my Body Glove case. It's the best mobile device case I've ever used, and I've had a cell phone for thirteen years.
I kept my first captivate naked for the first three days and noticed that my "Scratch Resistant Gorilla Glass" couldn't hold up to three days in the pocket of my slacks by itself. I was just beside myself as I've had an iphone without a screen protector since the phone launched, and never saw a scratch otherwise.
Seems to me that between the iPhone 4 and Captivate both having threads and threads of scratched devices, Corning needs to rethink the Gorilla Glass formula. Whatever the 3GS screen cover was made of should be the standard. I beat the hell out of that phone and not one scratch to be seen.
I really liked the phone design and lines so I went with zagg max protection. It's just like the screen protector but covers the whole body of the phone, it has no shock protection but its virtually scratch proof.
Sent from my SAMSUNG-SGH-I897
Naked since day 1. With the exception of 2x 3"x1/4" eGrips strips I put on the back cover sides to prevent me from fumbling the phone like a wet bar of soap. Love the thin-ness and the egrips don't hinder "pocketability".
Had the Sony X10 then switched to the Captivate. I go naked just keep loose change and keys in other pocket. Love the thinness of the phone. Still searching for that perfect skin. Tried a few but just make the phone bulky. A lot of the wear and tear of a phone has to do with your job and lifestyle. Learning to adapt to how you work or play and also how soon you want another phone(gadget lust) plays a part. I tend to sell/trade a newly released phone within 6 months so I try to keep them like new. But to each his own.
Divinedark said:
I absolutely love my Body Glove case. It's the best mobile device case I've ever used, and I've had a cell phone for thirteen years.
I kept my first captivate naked for the first three days and noticed that my "Scratch Resistant Gorilla Glass" couldn't hold up to three days in the pocket of my slacks by itself. I was just beside myself as I've had an iphone without a screen protector since the phone launched, and never saw a scratch otherwise.
Seems to me that between the iPhone 4 and Captivate both having threads and threads of scratched devices, Corning needs to rethink the Gorilla Glass formula. Whatever the 3GS screen cover was made of should be the standard. I beat the hell out of that phone and not one scratch to be seen.
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Click to collapse
been naked for about a week now and havnt got a scratch on my screen yet so i dont know u did to get your scratch. but i do still want a case just havnt got around to getting one yet and my phone is holding up just fine.

Dealing with cracks?

Anyone have suggestions for dealing with cracks on an out of warranty TP?
I sent my Touchpad back in February when it was in warranty, and got a new case. Then the girlfriend liked the fit on my TP better and insisted that I trade her for hers which hadn't had any issue and hadn't been back for repair.
Well, it now has cracks. There are two cracks leading from the speaker openings onto the back of the case that I was ignoring. Now there's a crack from one of the speakers to the front, which is more threatening since if the other side of that cracks the thin piece will come off...
It's like the poor TP is falling apart. I've had it in the official HP case the whole time and am extremely careful with it, of course, everyone knows that doesn't really help. It seems some of the cases were just destined to crack!
So is there anything to be done? Does anyone know how much HP charges if you PAY them to fix it? Probably too much.
What about a Skinomi case like this: http://www.skinomi.com/hp-touchpad-carbon-fiber-skin-protector.html - will that help keep piece next to the speaker from cracking the rest of the way, and maybe at least.. *sigh*... hide the other cracks?
I have a feeling that I will eventually have a pile of loose electronics in my hand here....
lotherius said:
Anyone have suggestions for dealing with cracks on an out of warranty TP?
I sent my Touchpad back in February when it was in warranty, and got a new case. Then the girlfriend liked the fit on my TP better and insisted that I trade her for hers which hadn't had any issue and hadn't been back for repair.
Well, it now has cracks. There are two cracks leading from the speaker openings onto the back of the case that I was ignoring. Now there's a crack from one of the speakers to the front, which is more threatening since if the other side of that cracks the thin piece will come off...
It's like the poor TP is falling apart. I've had it in the official HP case the whole time and am extremely careful with it, of course, everyone knows that doesn't really help. It seems some of the cases were just destined to crack!
So is there anything to be done? Does anyone know how much HP charges if you PAY them to fix it? Probably too much.
What about a Skinomi case like this: http://www.skinomi.com/hp-touchpad-carbon-fiber-skin-protector.html - will that help keep piece next to the speaker from cracking the rest of the way, and maybe at least.. *sigh*... hide the other cracks?
I have a feeling that I will eventually have a pile of loose electronics in my hand here....
Click to expand...
Click to collapse
I know what you mean about the cracking - I think all TP users share our remorse.
I don't know what HP charges, or even if that's an option with them, considering how quickly they dropped any sort of support for us after launch.
What I've done in regards to the cracking is just dab a small amount of super glue on/in the cracked plastic (while paying mind to the speakers!) and hold it there for a hot second. Then, I throw back on the official HP case and pretend the cosmetic issue doesn't exist...... Until I find a new crack..... and then, it's rinse and repeat.
As for the Skinomi protector, I don't have one (although highly contemplating getting one, now) but, you can find it cheaper on Amazon. However, this SKIN got better reviews, plus it's cheaper!
/sigh
I also had my case replaced due to cracking around the speakers. From the sound of it, it may just always happen. I plan to just put dabs of super glue if it starts again, and not worry about it. I've heard some people saying they think it's from using a case (ie putting too much pressure on it), and others saying it's just a manufacturing defect. Unless it completely falls apart, it shouldn't really cause problems, hopefully. If anything, maybe just put it in some case, even like a TPU wrap.
the cracks on my speakers have gotten way worse
the cracks propagated to the back side, plus, cracks appear on the microusb connector as well
i feel it's cuz of the official case that's causing it
the tablet is always home, does not get that much use, it's mostly just sitting around
anyways, looking at the skinomi link, it looks pretty promising
it will hide the cracks for sure, plus, i have always hated the matte finish on the back because it's a dirt magnet
anonxlg said:
i feel it's cuz of the official case that's causing it
the tablet is always home, does not get that much use, it's mostly just sitting around
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Click to collapse
Honestly, though I can't see *how* the official case can be causing the problem.
Many people had cracks when their devices were brand new, and didn't have the case because it still cost like fiddy bux at the time. HP even tried sending out cases to people as a preventative.
Also, I "manage" four Touchpads. So far, mine is the only one that has cracked - twice now. The others also use the official case. However, only two of them get used heavily, mine and the girlfriend's. She insists that I must be rough with my Touchpad, but I am definitely not rough with it - I am extremely careful. Her case shows scars from being dropped, chewed on by dogs(!), etc... but no cracks.
I wonder if there's a "usage scenario" that causes something internal to heat causing the cracks. But I've never noticed my TP getting excessively hot. It's just whether or not you got a good backplate or not.
When I had my first Touchpad repaired under warranty, the new backplate it came with had a fit much better than any of the others we'd bought. It fit perfectly flush with the glass and had no uneven spots around the edge. None of the other Touchpads we have matched that level of fit. Unfortunately, my girlfriend took that Touchpad to gift to someone else, and left me with one of the ones that had a less than perfect fit. I think the level of fit of the original backplate has a lot to do with whether or not it cracks.
I did find a place online that sells replacement backplates, but they're like $50 a pop... Not worth it even for those of us that paid $200 for our 32gb touchpads. http://www.portatronics.com/product_info.php?info=p10245_HP-Touchpad-Backplate-Part-Only.html -- I don't know anything about that site or the part. Oddly enough, it also isn't listed if you search by category on their website. I could only find it by google search. It lets me add it to the cart, but who knows if it is actually available.
Shortly after I noticed the cracks I bought a Stealtharmor cover for the back while it was on sale.. Nearly a year later and the cracks haven't gotten any worse.

Glass cracking by itself

I have gathered up reports of the glass cracking by itself, and have come up with 6 reports already. Very concerning considering the availability of the phone. If you have a similar problem happening to you, please do post here, and if possible, please fill out this survey.
Thanks
Currently at 10 reports.
1. http://forum.xda-developers.com/showpost.php?p=55904325&postcount=7
2. http://forum.xda-developers.com/showpost.php?p=55861318&postcount=14 / http://forum.xda-developers.com/showpost.php?p=55861158&postcount=34
3/4. http://talk.sonymobile.com/t5/Xperi...cked-shattered-on-it-s-own/m-p/844031#U844031 (2 posts in this)
5/6. http://talk.sonymobile.com/t5/Xperia-Z3-Compact/Cracked-screen/m-p/843849#U843849 (2 posts in this)
7. http://talk.sonymobile.com/t5/Xperia-Z3-Compact/Cracked-screen/m-p/843849#U843849
8. http://www.reddit.com/r/SonyXperia/comments/2iv7sq/z3c_back_glass_cracked_eta_on_replacement_parts/
9. http://talk.sonymobile.com/t5/Xperia-Z3-Compact/Probable-PRODUCTION-FAULT-glass-broke-from-2cm-drop-add-your/m-p/846827/highlight/true#M525
10. http://talk.sonymobile.com/t5/Xperia-Z3-Compact/Probable-PRODUCTION-FAULT-glass-broke-from-2cm-drop-add-your/m-p/849689/highlight/true#M636
Lets say they sold 1000 phones so far, I would guess more but lets be very conservative. 6 "cracking by itself" in 1000 phones = .6% chance
I think we should post on this over and over since it is such a huge chance of happening.
Two of those are also the same person.
The screen is ridiculous flimsy. Putting pressure on the screen easily distorts the display. Sony went cheap with the glass. Don't sit on it, that's for sure.
maven1975 said:
The screen is ridiculous flimsy. Putting pressure on the screen easily distorts the display. Sony went cheap with the glass. Don't sit on it, that's for sure.
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Click to collapse
Lulz. Don't forcible bend you're phone and don't sit on it. Grade A advice.
Also, if you're Z3C is that flimsy, return it, cause mine certainly isn't that flimsy.
Crewville96 said:
Lulz. Don't forcible bend you're phone and don't sit on it. Grade A advice.
Also, if you're Z3C is that flimsy, return it, cause mine certainly isn't that flimsy.
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Click to collapse
Mine is solid too. No flex or distortion at all. And I would say 0.6% is a bit high. Their total sales are probably greater than 1000 by now. Probably closer to 1500 so that's more like .03 - .04%
But not all the 1500 user complain on XDA or the web...
Crewville96 said:
Lulz. Don't forcible bend you're phone and don't sit on it. Grade A advice.
Also, if you're Z3C is that flimsy, return it, cause mine certainly isn't that flimsy.
Click to expand...
Click to collapse
Who said anything about bending?
There are YouTube videos showing the issues with the screen/glass.
I am receiving a second Z3C in the office Friday. I will check it report back.
As for sitting on a phone, this should not be an issue. Everyone is acting as if this was never acceptable practice. I understand that things have changed and phones are getting thinner. However, would you not think a portable compact phone should be purchased for pocketability? I think it's outrageous people are so quick to dismiss and write off this simple and basic concept. And for what? For the sake of being a fan of a company that only wants your money? Apple, Sony, Samsung... They don't give a crap about the consumer.
Pocketability, to me, has never meant you can put a glass phone in your rear pocket.
maven1975 said:
Who said anything about bending?
There are YouTube videos showing the issues with the screen/glass.
I am receiving a second Z3C in the office Friday. I will check it report back.
As for sitting on a phone, this should not be an issue. Everyone is acting as if this was never acceptable practice. I understand that things have changed and phones are getting thinner. However, would you not think a portable compact phone should be purchased for pocketability? I think it's outrageous people are so quick to dismiss and write off this simple and basic concept. And for what? For the sake of being a fan of a company that only wants your money? Apple, Sony, Samsung... They don't give a crap about the consumer.
Click to expand...
Click to collapse
WHY would you put your phone in your rear pocket and sit on it? It's bad for your back and CERTAINLY bad for any thin piece of technology with glass on it!
Not to mention rear pockets are easy targets for pick pockets...
degraaff said:
WHY would you put your phone in your rear pocket and sit on it? It's bad for your back and CERTAINLY bad for any thin piece of technology with glass on it!
Not to mention rear pockets are easy targets for pick pockets...
Click to expand...
Click to collapse
I'm not concerned about pick pockets. If they want my phone, the could take it from my hands just as easily. So, I guess we are not to put our wallets in our rear pocket either?
I don't sit on it for long periods of time. More time than not, it is out of my pocket while seated. The issue I have is with these excuses for manufactures. I'm not starting a lawsuit or demanding a refund. I'm simply just annoyed by the arrogance displayed. Pointing the finger at consumers for using said devices the way they have been used for years.
I can see the phablet argument. Those devices should not be on your pockets. (brief periods of time) But seriously, a compact phone that risks damage by pocket? That's hardly looking at the real audience your catering too.
Its not damage by pocket. Its damage by weight and force.
Sent from my Nexus 5
My rear glass cracked by itself. I have had my phone since launch (2 weeks now), and used it with care. There was not a single (micro-) scratch on it (no protection), never dropped or otherwise misused. So as to the reports they are scratchy - imho that's not true.
I put the phone on my desk, picked it up 30 minutes later, and noticed the rear glass was cracked. Picture attached. As you can see this is not the kind of cracking you get from dropping, smashing, or putting tension on it. The crack is beneath the surface - I can't feel it. The phone is on it's way back to the shop now, and I'll hope it will be a warranty thing.
Also, on a major Dutch tech-forum there are several stories about cracking glass (3 or 4 now, did't keep count).
It's a real thing! :crying:
CollinsJ said:
Lets say they sold 1000 phones so far
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Click to collapse
Then they'd better shut down their smartphone department considering Apple sold 10 million units on the first weekend and the Z3C got really good previews :cyclops:
Please stop this discussion on back pockets, whether or not that pocket is suitable for phones is not for discussion here. All the reports I posted said front pockets, and that is concerning.
JorgV said:
My rear glass cracked by itself. I have had my phone since launch (2 weeks now), and used it with care. There was not a single (micro-) scratch on it (no protection), never dropped or otherwise misused. So as to the reports they are scratchy - imho that's not true.
I put the phone on my desk, picked it up 30 minutes later, and noticed the rear glass was cracked. Picture attached. As you can see this is not the kind of cracking you get from dropping, smashing, or putting tension on it. The crack is beneath the surface - I can't feel it. The phone is on it's way back to the shop now, and I'll hope it will be a warranty thing.
Also, on a major Dutch tech-forum there are several stories about cracking glass (3 or 4 now, did't keep count).
It's a real thing! :crying:
Click to expand...
Click to collapse
So I take it that the phone wasn't cracked before putting on the table? Did you something on the phone before that could have caused it to heat up?
I've put together a Google forms survey to collect some objective breakage data:
Sony Xperia Z3 / Z3 Compact - Glass Survey
Please take some time to complete the survey whether you've experienced a breakage or not, it's important to have a complete set of data. You will be able to view the survey results after submitting the form.
darkgoon3r96 said:
So I take it that the phone wasn't cracked before putting on the table? Did you something on the phone before that could have caused it to heat up?
Click to expand...
Click to collapse
No, I'm quite sure it wasn't. As far as I know it was idle, just being stand-by .
"spontaneous crack"
like all the screen cracks ive seen before. Most of the time the user actually cracked it (fall, sit on it, etc.. but mostly falls where "oh im lucky nothing broke") and with some more use the crack propagated. yeah with plastic or metal it woulnt propagate tho.
bilboa1 said:
"spontaneous crack"
like all the screen cracks ive seen before. Most of the time the user actually cracked it (fall, sit on it, etc.. but mostly falls where "oh im lucky nothing broke") and with some more use the crack propagated. yeah with plastic or metal it woulnt propagate tho.
Click to expand...
Click to collapse
Yeah, until someone is watching at the exact moment their phone spontaneously cracks, I'm not believing it. The way some people talk about the Z3C is like if you breathe on it too hard it will shatter instantaneously. My wife dropped her's from chest height onto hardwood floor with no case, screen protector, nothing. Not a scratch. Yet other people, drop it from a foot up, or having it leaning an it just tips over, and breaks... seems odd. Not calling these people liars, just that there must be more to it than that. Probably something along the lines of what bilboa1 said.

[Q] The Vulnerability of Z3c is really worrying

I don't own one yet, but I have had an eye on it waiting for it to drop some price, but just as I was about to buy one, I suddenly check the comments on gsmarena, and bang, Z3c cracking all over the net! I have saved money for a long time to buy a phone that will satisfy me for years, but if I have to treat it like a thin glass which may suddenly break without any known reason, it will be years of frustration and stress, not satisfaction.
I have a Galaxy Wonder which I totally HATE, terrible performance, literally driving me crazy, but at least i don't have to worry about it suddenly breaking. I mean I understand mobiles should be treated with care, but at the same time manufacturers tend to build their phone in a way that makes it hard to accidentally break.
I am not sure I am going to buy this, but I thought I post here hoping for smth to change my mind because I totally love this phone and want it so bad!
goldendye said:
I don't own one yet, but I have had an eye on it waiting for it to drop some price, but just as I was about to buy one, I suddenly check the comments on gsmarena, and bang, Z3c cracking all over the net! I have saved money for a long time to buy a phone that will satisfy me for years, but if I have to treat it like a thin glass which may suddenly break without any known reason, it will be years of frustration and stress, not satisfaction.
I have a Galaxy Wonder which I totally HATE, terrible performance, literally driving me crazy, but at least i don't have to worry about it suddenly breaking. I mean I understand mobiles should be treated with care, but at the same time manufacturers tend to build their phone in a way that makes it hard to accidentally break.
I am not sure I am going to buy this, but I thought I post here hoping for smth to change my mind because I totally love this phone and want it so bad!
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Click to collapse
I think you have to keep in mind here that those peoples devices that do crack will most likely post about it. Those whose screens have not cracked are not going to be posting, "yup, my screen hasn't cracked yet". In this sense there will be lots of negative comments about the screen because those that have experienced it will post about it.
Personally, I have dropped my phone naked on my marble floor and the most that has happened is the paint on the rounding has chipped a tiny bit. My glass is perfectly fine at the moment, I have no complaints.
I do now keep a case on it, but I am very tempted to make my own case (there isnt one out there that I like) that just covers the corners and has a skin on the back.
The phone is excellent! My only gripe is lack of root, but that will lessen when Android 5.0 (lollipop) comes out because it will sort out the ext-sd card limitations I am currently facing.
Yup, my screen hasn't cracked yet.
Lol
Sent from my D5803 using XDA Free mobile app
Dropped twice. It fell straight on its back once. My screen hasn't cracked yet :'D and no scratches even
Sent from my Compact Beast The Third.
I've dropped mine at least a half dozen times; it's in an inexpensive CruzerLite case. As near as I can tell, the phone seems indestructible. No cracks, no scratches.
Mine hasn't craked... sorry!!!
sorry to disappoint but, what cracks? still pretty solid on me
*knock on wood*
- dropped mine three times --> not a single scratch
- waterproof --> yes, I've tried it several times
- flaps open randomly --> nope, they are super solid and sealed
- screen cracks --> nope, and I carry it always in my pockets, sometimes I've even sat on it (silly me)
Only vulnerability that I see is that the back is quite slippery, but you can always get a cover for that.
Haha laughed a lot reading these comments, specially those who apologized for disappointing me by not cracking their phone . Apart from user feedback, there isn't much from official websites like gsmarena or Sony itself on this.
Well, I would not advise you to let it fall to try ^^ and I don't believe in self cracking phones, I'll believe it if it happens with my own one, which I'm am super careful with
But the phone is absolutely amazing !! I knew the "risk" and still bought it, I advise you to do the same
I had once a similar affair with a computer which had a design failure with the hinges, the screw threads were molded in the screen cover, with the torque required to open the lid, it was a sure recipe for a disaster, but at least it was something easy to repair yourself, compared to this phone. Yeah, I have no idea what could cause this phone to break, it doesn't get hot, it has top notch glass and the screen isn't a mechanical piece under heavy load ... Could something be reactive and releasing gases in the IP68 sealed phone ? No idea
Girlfriend and I both own this phone, and have dropped it many many times. Both still in perfect condition.
No problems here, love this phone.
I'll pick option 3, do a search and you'll see this is not a real problem.
I dropped mine once onto Spanish tile and it didn't break. Second time I wasn't so lucky. But it was also my fault - it fell onto a rock with a jagged point. I would have been blown away if it survived it. Even with my experience, I'd vouch for the phone's durability - so much so that I bought ANOTHER one happily
I've had mine for a couple of months now. I put a skinomi skin on the back soon after I got it, so I can't be positive that it hasn't cracked. However, I don't think it has. A couple of not-to-bad falls, and the front screen is still intact. The pressure test is also still good, so I don't think the back is compromised.
No cracks here. And the phone is a beauty and the beast in one package
Same here, dropped it many times, solid device.
One week and counting. Sat on it a couple of times. Nothing is cracked yet.
Every glass-backed phone has always been accompanied by reports of spontaneous cracking. Nothing new there. I've dropped my phone a few times (albeit with a case on) and it's unscathed. I also dropped my Nexus 4 many, many times without breaking it, and the N4 was also plagued with screen cracking complaints when it was released.
If I refused to buy something because of negative comments on forums then my life would be devoid of any gadgets (and I'd be much richer!)
Add a third option to the poll:
"I wear a case and i don't worry about it."
That's what the most owners should vote!

Cracks

I thought I had a very fine barely noticeable scratch both on the front and back glass. There is nothing in my pocket or where I place my phone usually that would scratch it(plus isn't it gorilla glass 5?).
Anyway, now I look at the back and that very fine scratch has expanded... GREAT, it's not a scratch but a crack. The front is staying put but the back crack is spreading and now split off to form another one. It is very tiny and you have to angle the phone to see it.
This phone has never been dropped. I don't put it in my back pocket. Nothing has ever been placed or dropped on top of it. WTF?
Anyone else have this problem. I doubt this is covered under warranty. I am so pissed. My last couple phones have been disasters. I need to stop buying phones right after they come out... (all though that might not help as the nexus 6p I had didn't have problems for a year. argh! why do phones suck these days)
It sounds like a manufacturer defect. And that's difficult because you have to prove that. Perhaps you can just go into wherever you got it or to a carrier store and talk to them and explain. They might be cool with replacing it.
I've read a lot of posts around talking about how this phone scratches easily. It's actually got me considering putting on a screen protector and I've never done that before.
Could the crack possibly be due to heat causing the expansion of the glass? I'm thinking perhaps the gap everyone talks about on the note 3 note 4 etc models is for that reason. To allow the glass some space when it gets hot.
Just my thoughts.
Sent from my SM-N950U using Tapatalk
Limeybastard said:
Could the crack possibly be due to heat causing the expansion of the glass? I'm thinking perhaps the gap everyone talks about on the note 3 note 4 etc models is for that reason. To allow the glass some space when it gets hot.
Just my thoughts.
Sent from my SM-N950U using Tapatalk
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Click to collapse
I have the light leak along the sides, but it is not caused by a gap in the glass. It's the black along the edges of the screen not being all the way to the very bottom.
centran said:
I thought I had a very fine barely noticeable scratch both on the front and back glass. There is nothing in my pocket or where I place my phone usually that would scratch it(plus isn't it gorilla glass 5?).
Anyway, now I look at the back and that very fine scratch has expanded... GREAT, it's not a scratch but a crack. The front is staying put but the back crack is spreading and now split off to form another one. It is very tiny and you have to angle the phone to see it.
This phone has never been dropped. I don't put it in my back pocket. Nothing has ever been placed or dropped on top of it. WTF?
Anyone else have this problem. I doubt this is covered under warranty. I am so pissed. My last couple phones have been disasters. I need to stop buying phones right after they come out... (all though that might not help as the nexus 6p I had didn't have problems for a year. argh! why do phones suck these days)
Click to expand...
Click to collapse
I have yet to join an XDA forum regarding all the mobiles I have owned in recent years and not found one of these threads.
Some peers actually claim to have had their screen crack overnight while on the bed side table? And so it goes on. Its a mystery?
I have seen an 18" dia ships porthole 1.5" thick get dropped and not break yet overnight while standing in a wooden jig they have broken! Glass is an inherently odd material and I have no idea what you are going to do to resolve this situation? This phenomena can happen but its generally owners who, either known or unkown, break the glass.
Where is the crack? Can you possibly post a photo? This would be invaluable to asses what may have accurd.
This could be difficult for you to resolve. Have you insured it?
Ryland
I noticed I have a crack on the back as well. Been in a case since I got it and no drops, but still a crack. Don't know how it got there, but at least I can't see it
Sent from my SM-N950U using Tapatalk
I was on the Verizon support site tonight. There are a small number of people there who are complaining about this exact thing.

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