Database Develop

[4th August 2014] List of all problems for Xperia Z

UPDATED 4th August 2014
UPDATE: ONLY REPORT ISSUES IF YOU ARE ON STOCK ROM
Hey guys, here is a list of all the problems that i have seen on the xperia z forums as i was browsing.
just wanted to share and put it into one place.
Feel free to contribute, i will update post when new problems are discovered
NOTE: these are issues encountered on the 434 firmware
FOR 434 FIRMWARE:
1. weak wifi strength
2. phone does get a bit hot
3. camera takes a long time to load
There is a new 253 firmware that improves performance and the wifi signal strength and possibly other optimisations too
FOR 253 FIRMWARE:
1. Camera still takes a while to load, although it is slightly quicker
2. Wifi is still a bit weak
I feel the phone doesn't get as hot anymore and that the camera quality has improved
FOR 101 FIRMWARE:
1. Memory management seems to be an issue, apps stop multitasking properly after about a week.
2. people reported dialer and messages app being slow, although i haven't had that issue.
3. Camera still takes a while to open, just like on original firmware
TO DO LIST: new .227 or .230 kitkat firmware.
It looks like the wifi is actually strong now too
issues are slowly disappearing. yay
FOR 230 KITKAT FIRMWARE
1. camera still takes a long time to start
2. device has gotten laggier, most noticeably when pulling down the notification shade
3. Sometimes cannot make outgoing calls and cannot receive calls, restarting the device fixes the issue

Had my Z for 2 days now and have not experienced any of those problems. Maybe they are specific to units from certain markets?

ssj_jaypee said:
Had my Z for 2 days now and have not experienced any of those problems. Maybe they are specific to units from certain markets?
Click to expand...
Click to collapse
maybe if every user had these problems this phone would never have made it to the market

sometimes **** happens
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spazzy1912 said:
Hey guys, here is a list of all the problems that i have seen on the xperia z forums as i was browsing.
just wanted to share and put it into one place.
Feel free to contribute, i will update post on daily basis, or i will try to..
1. LED not working for SMS, whatsapp etc
2. Stamina Mode sometimes not turning on/working
3.Music stored on SD card jumps for some users
4.Sleep of death where screen refuses to turn on for some users
5. Google services chewing battery for some users, although this isnt a specific xperia z issue..
6. A FEW users have reported some dead pixels
7. A FEW users report device getting abnormally hot
Thats all i can find for now
Click to expand...
Click to collapse
Are you sure those are all actual problems with the phone and not also due to the software/user? My opinion based on my one week experience with my Z:
1) Thought that my LED wasn't working too but then I found out that it doesn't work in stamina mode only - which makes also sense seen that the stamina mode cuts background apps/connections.
2) Isn't the stamina mode always on once you activated it?
3) seems to be a problem with slow microSD cards. Using a 64gb Samsung pro card with about 32 gb files on it without jumps
4) if you need to reset/reboot a smartphone and then it works fine again, it's not a hardware problem but a software problem. Should be a good idea to check if they use branded Xperia Z or if they bought it from Sony directly. And which country/continent are they from.
5) Has nothing to do with the Xperia z

spazzy1912 said:
Hey guys, here is a list of all the problems that i have seen on the xperia z forums as i was browsing.
just wanted to share and put it into one place.
Feel free to contribute, i will update post on daily basis, or i will try to..
1. LED not working for SMS, whatsapp etc
2. Stamina Mode sometimes not turning on/working
3.Music stored on SD card jumps for some users
4.Sleep of death where screen refuses to turn on for some users
5. Google services chewing battery for some users, although this isnt a specific xperia z issue..
6. A FEW users have reported some dead pixels
7. A FEW users report device getting abnormally hot
Thats all i can find for now
Click to expand...
Click to collapse
Nice to have thread which state all issues found in xperia z.
I would be great if we can put solution for that said problem if one exist, it will be great help to the new user like me.
Sony Xperia Z will be my first smart phone,

I faced few problem with my XZ, no sure if some of the apps I've install may cause the problems.
- Camera unable to open and sometimes causing reboot ( even 3rd party app ie FX camera and activating from whatsapp have the same problem)
- phone took 5-10 sec to display contact and shows dialing when I call
- facebook occasionally crash
My just major concern is the camera issue.
Apps running:
smartstay
AVG anti virus pro
Stamina mode on
Edit: found the cause of camera crash issue, it was due to smartstay app.Uninstall and problem solved.

argh2000 said:
I faced few problem with my XZ, no sure if some of the apps I've install may cause the problems.
- Camera unable to open and sometimes causing reboot ( even 3rd party app ie FX camera and activating from whatsapp have the same problem)
- phone took 5-10 sec to display contact and shows dialing when I call
- facebook occasionally crash
My just major concern is the camera issue.
Apps running:
smartstay
AVG anti virus pro
Stamina mode on
Click to expand...
Click to collapse
well facebook itself is just a terrible app lol,
not sure about the camera issue :S first time i have heard of it.

Element2k3 said:
Are you sure those are all actual problems with the phone and not also due to the software/user? My opinion based on my one week experience with my Z:
1) Thought that my LED wasn't working too but then I found out that it doesn't work in stamina mode only - which makes also sense seen that the stamina mode cuts background apps/connections.
2) Isn't the stamina mode always on once you activated it?
3) seems to be a problem with slow microSD cards. Using a 64gb Samsung pro card with about 32 gb files on it without jumps
4) if you need to reset/reboot a smartphone and then it works fine again, it's not a hardware problem but a software problem. Should be a good idea to check if they use branded Xperia Z or if they bought it from Sony directly. And which country/continent are they from.
5) Has nothing to do with the Xperia z
Click to expand...
Click to collapse
1. from what i have read, some people were having issues with the LED even with stamina mode off, which may be related to the next point.
2. i have seen some people where they reported that apps were not freezing properly during stamina mode :S
i can't "confirm" these as stated in the OP, its from what i have read,
but yeah, i get it home today and i will try it out and try to confirm some things

spazzy1912 said:
1. from what i have read, some people were having issues with the LED even with stamina mode off, which may be related to the next point.
2. i have seen some people where they reported that apps were not freezing properly during stamina mode :S
i can't "confirm" these as stated in the OP, its from what i have read,
but yeah, i get it home today and i will try it out and try to confirm some things
Click to expand...
Click to collapse
how did you get yours so quickly in oz ?

decentgi said:
how did you get yours so quickly in oz ?
Click to expand...
Click to collapse
preordered through mobicity lol
shipped out on march 2nd and arrived today

jigarpatel22 said:
Nice to have thread which state all issues found in xperia z.
I would be great if we can put solution for that said problem if one exist, it will be great help to the new user like me.
Sony Xperia Z will be my first smart phone,
Click to expand...
Click to collapse
These aren't problems found in all the phones haha
dont need to worry, just SOME users were having these issues

spazzy1912 said:
Hey guys, here is a list of all the problems that i have seen on the xperia z forums as i was browsing.
just wanted to share and put it into one place.
Feel free to contribute, i will update post on daily basis, or i will try to..
1. LED not working for SMS, whatsapp etc
2. Stamina Mode sometimes not turning on/working
3.Music stored on SD card jumps for some users
4.Sleep of death where screen refuses to turn on for some users
5. Google services chewing battery for some users, although this isnt a specific xperia z issue..
6. A FEW users have reported some dead pixels
7. A FEW users report device getting abnormally hot
Thats all i can find for now
Click to expand...
Click to collapse
Had my Z for four days, first day i played it with wi-fi, no problems at all.
Day after i shuted it down (and waited for a min) and install my sim and new 32G sdcard, i switched it on and just had a second of vibration and then had no reponse.
I tried to connect the charge station, charged with USB connection, push the button for over ten seconds.... no LED or boot image.
At last i connected to computer with USB connection + VOL up + power button, then the charging battery image came out, then i could power it up again. That's wierd.

akll said:
Had my Z for four days, first day i played it with wi-fi, no problems at all.
Day after i shuted it down (and waited for a min) and install my sim and new 32G sdcard, i switched it on and just had a second of vibration and then had no reponse.
I tried to connect the charge station, charged with USB connection, push the button for over ten seconds.... no LED or boot image.
At last i connected to computer with USB connection + VOL up + power button, then the charging battery image came out, then i could power it up again. That's wierd.
Click to expand...
Click to collapse
yeah, my htc incredible s used to like to play dead until it's mainboard failed and finally died..

akll said:
Had my Z for four days, first day i played it with wi-fi, no problems at all.
Day after i shuted it down (and waited for a min) and install my sim and new 32G sdcard, i switched it on and just had a second of vibration and then had no reponse.
I tried to connect the charge station, charged with USB connection, push the button for over ten seconds.... no LED or boot image.
At last i connected to computer with USB connection + VOL up + power button, then the charging battery image came out, then i could power it up again. That's wierd.
Click to expand...
Click to collapse
that happened pretty often for my on my G-Nexus, but it had about a year of use on it before it actually started doing that. I remember cause I would freak out at first when it wouldn't turn on but after a couple of minutes if trying different things it came on.

I'm having problem with gmail and current apps.
For gmail, when I open some mails it just close the app every time. (Can open just fine on my tablet)
For current, when I open feeds with other languages news. It just go back on the topic after I pressed to read (only English works)
And my device is pretty damn hot after using it for a while.
But overall I still love it more than my previous S3 lol.
C6603 HK.

shaoran_ojo said:
I'm having problem with gmail and current apps.
For gmail, when I open some mails it just close the app every time. (Can open just fine on my tablet)
For current, when I open feeds with other languages news. It just go back on the topic after I pressed to read (only English works)
And my device is pretty damn hot after using it for a while.
But overall I still love it more than my previous S3 lol.
C6603 HK.
Click to expand...
Click to collapse
i agree with the device getting hot.
i was using it and just setting up my phone through settings,
and the top part was almost too hot to touch...
but it does cool down pretty quickly, i left it alone for about a minute and it was cool

Re: List of all problems for Xperia Z
So glad I changed my mind and went for the HTC One, I had a feeling the Xperia would he riddled with issues.
Hope they all get sorted for you guys!

Re: List of all problems for Xperia Z
Guys don't forget this is the first firmware,an update will fix most of the issues
Sent from my C6602 using xda premium

hmmmm,
still bugging me how the phone gets hot when not doing anything intensive..

New update to patch B25 available.

ZTE just pushed out the latest patch to fix the B25 update:
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Sent from my A1P using Tapatalk

Now all we need is that unlocked bootloader.

After speaking with ZTE customer support, I was told that they would not officially offer any type of unlocked Bootloader. Also, they made it clear that the Bootloader is to remain inaccessible on the A1P

So far the new patch has been working really good.... Also the battery life has improved
Sent from my A1P using Tapatalk

Just got the update notification on my A1P and when I try to complete the update, it tells me "system update failure - package mismatch". Anyone else experiencing this?

sometorque said:
Just got the update notification on my A1P and when I try to complete the update, it tells me "system update failure - package mismatch". Anyone else experiencing this?
Click to expand...
Click to collapse
Try going into your Settings>Apps and Clear the Cache /Force Close the System Updated app, Reboot.
Then try again.

Coldheat1906 said:
Try going into your Settings>Apps and Clear the Cache /Force Close the System Updated app, Reboot.
Then try again.
View attachment 3580855
Click to expand...
Click to collapse
Gave that a shot and it didn't work. I just noticed as well the update I'm attempting to download is 96mb, not 7mb as noted by the original poster. Would this be the original b25 update?
Unfortunately I can't post a screenshot, as I'm newly registered. When the update fails, the screen gives me a "status - 8 package mismatch" error before booting and then forces a reboot. Once rebooted and I check on the system update tab, it tells me "unable to update - package mismatch 403". Love the feel of this phone, but a bit frusturated that 2 days into owning it, it's already giving me issues.

sometorque said:
Gave that a shot and it didn't work. I just noticed as well the update I'm attempting to download is 96mb, not 7mb as noted by the original poster. Would this be the original b25 update?
Unfortunately I can't post a screenshot, as I'm newly registered. When the update fails, the screen gives me a "status - 8 package mismatch" error before booting and then forces a reboot. Once rebooted and I check on the system update tab, it tells me "unable to update - package mismatch 403". Love the feel of this phone, but a bit frusturated that 2 days into owning it, it's already giving me issues.
Click to expand...
Click to collapse
Yes the 96mb is the first updated that came out last week.
I would suggest calling ZTE customer support as they have been very quick and helpful to me.
The Customer Axon Support Line: 800-617-5065 (this is the USA number)
Also another way to get there attention is to post and tag them on Twitter @axonPhone they monitor their twitter feed closely.

Coldheat1906 said:
Yes the 96mb is the first updated that came out last week.
I would suggest calling ZTE customer support as they have been very quick and helpful to me.
The Customer Axon Support Line: 800-617-5065 (this is the USA number)
Also another way to get there attention is to post and tag them on Twitter @axonPhone they monitor their twitter feed closely.
Click to expand...
Click to collapse
Thanks! I'll give them a ring.

i am having poor GSM signals on my device, and secondly the recent apps take like 2 to 3 seconds if i press the kill all button
any one else has same issue?
i alsi noticed that the screen is a bit peeling out from the bottom left side :/

GPS issues with this phone. Neither Waze or Google maps are working properly. My old Lg Leon cheap ass phone worked much better when it came to positioning.
Second: Speaker on the phone is not working. Can't use it on loud speaker only holding it by my ear.
Third: Headphones (JBL came in box) don't work well. Mic doesn't work, music stops by itself as if I pressed pause button. Weird experience. Expected more.
Does anybody else have the same problems?

smjunaid said:
i am having poor GSM signals on my device, and secondly the recent apps take like 2 to 3 seconds if i press the kill all button
any one else has same issue?
i alsi noticed that the screen is a bit peeling out from the bottom left side :/
Click to expand...
Click to collapse
even i have the same issue poor signal and if the signal goes out of service i have to reboot the phone to get the signal working again...ya it always takes me 2 seconds to close the recent apps.i dono to have this or return the phone and get a moto x.its been oly 20 days.i think they have a 30 day return policy right?
---------- Post added at 07:43 PM ---------- Previous post was at 07:37 PM ----------
and a nother issue is with the cell standby takes up most of the percentage when i check for battery status is this normal or is this an issue?

shatski said:
GPS issues with this phone. Neither Waze or Google maps are working properly. My old Lg Leon cheap ass phone worked much better when it came to positioning.
Second: Speaker on the phone is not working. Can't use it on loud speaker only holding it by my ear.
Third: Headphones (JBL came in box) don't work well. Mic doesn't work, music stops by itself as if I pressed pause button. Weird experience. Expected more.
Does anybody else have the same problems?
Click to expand...
Click to collapse
I had poor GPS tracking when I first used it, but it seemed to correct itself farther into my 35 min trip.

vickytarunl said:
even i have the same issue poor signal and if the signal goes out of service i have to reboot the phone to get the signal working again...ya it always takes me 2 seconds to close the recent apps.i dono to have this or return the phone and get a moto x.its been oly 20 days.i think they have a 30 day return policy right?
---------- Post added at 07:43 PM ---------- Previous post was at 07:37 PM ----------
and a nother issue is with the cell standby takes up most of the percentage when i check for battery status is this normal or is this an issue?
Click to expand...
Click to collapse
i hope it gets fixed with an update

smjunaid said:
i am having poor GSM signals on my device, and secondly the recent apps take like 2 to 3 seconds if i press the kill all button
any one else has same issue?
i alsi noticed that the screen is a bit peeling out from the bottom left side :/
Click to expand...
Click to collapse
Are you on the B25 second patch? or still on B19?

Coldheat1906 said:
Are you on the B25 second patch? or still on B19?
Click to expand...
Click to collapse
i am on B25

sometorque said:
Thanks! I'll give them a ring.
Click to expand...
Click to collapse
Just to update, I spoke with Ashley at ZTE about this issue. Apparently, they had another 1-2 devices with the same issue as mine, but otherwise nothing. They're sending me a new device, as they had no other solution. All and all I'm pleased with their service. Everytime I've called, they've picked up right away and been helpful. Hopefully the new device doesn't have the same issue as mine regarding the update.

sometorque said:
Just to update, I spoke with Ashley at ZTE about this issue. Apparently, they had another 1-2 devices with the same issue as mine, but otherwise nothing. They're sending me a new device, as they had no other solution. All and all I'm pleased with their service. Everytime I've called, they've picked up right away and been helpful. Hopefully the new device doesn't have the same issue as mine regarding the update.
Click to expand...
Click to collapse
Mine developed horisontal lines across the sides of the phone, streaks if you will. I spoke to ashley and she was also able to help, theyre sending in a new one pretty soon.

sometorque said:
Just to update, I spoke with Ashley at ZTE about this issue. Apparently, they had another 1-2 devices with the same issue as mine, but otherwise nothing. They're sending me a new device, as they had no other solution. All and all I'm pleased with their service. Everytime I've called, they've picked up right away and been helpful. Hopefully the new device doesn't have the same issue as mine regarding the update.
Click to expand...
Click to collapse
:good::good::good::good::good:
I am glad that they were able to help!!! So far the only issue I had was a charging issue but it was resolved when they pushed out the latest patch.
With Customer Support like this I am really surprised that anyone is saying that ZTE support is not up to par.....

Mirror, comic Warm... etc ,,,, cant work with front cam
guys, I just noticed a problem with this new update (B25) when I record a video with Mirror, comic Warm... etc by the front camera, it saves the video but with sound and a pic.... no video playing!!!! ..... before the update it was working well. .... can you just try to record a video and let me know if it's only me.... and if you have any solution I would like to hear it

Maintenance update - gyroscope issues.

Hi
Does any of you experience gyroscope not working after a while on the new firmware 1.275 with maintenance update?
I turn the phone off and leave it for a minute and back on and it works.
Sent from my F8131 using XDA-Developers mobile app

Yes, i notice the issues too. It comes with latest update, and appears in random time every day

Hi.
Yes, I notice it too and find it annoying. As far as I can tell, this is a software issue and not hardware and to think that Sony would make such an error is incredible.
A reboot and it works for a short while, then back to not working again.
*shrugs*
kekePower

Is there somewhere to log the fault on phone or has anybody tried to do something with pc companion or do just have to what for them to fix it

Hi
I am on sw 1.238 only apps were updated no system update has been installed and i have the rotation issue as well.
I think one of the apps (i think one of the sony apps) is causing the problem.

HellRoot said:
Hi
Does any of you experience gyroscope not working after a while on the new firmware 1.275 with maintenance update?
I turn the phone off and leave it for a minute and back on and it works.
Click to expand...
Click to collapse
I just did the gyroscope diagnostic and I still pass. The ball just moves slightly more jerky than usual. I have not had any functional issues while in use. The phone has been on for 3 days currently.

Thanks for the feedback people... I was about to break my phone as I got pissed over this bad quality phone.
This being said, this will probably be my last Sony phone, they have made errors on every phone and lies regarding quality and photo.
A reboot helps, for a while
Sent from my F8131 using XDA-Developers mobile app

Same issue here.
Really annoying when taking photos...

chrisyuhc said:
Same issue here.
Really annoying when taking photos...
Click to expand...
Click to collapse
Sonys answer would be like..
You can restart our performance phone and open the camera again, you might miss the moment but trust in Sony... If you are able to take a picture then you are lucky as our touchscreen is a piece of cheap ****.
Enjoy our x performance, unmatched quality.
Sent from my F8131 using XDA-Developers mobile app

It is strange. I had this issue once. Since then there were these updates and I disabled a few apps, for example AR effect or lifelog (preinstalled "system" apps, which cannot be uninstalled without root).
My last restart was four days ago - meanwhile I took quite a lot pictures - no issues so far. If it helps by any means I can post my list of disabled apps - it might be at least a workaround...?!?

I had the same problem.
Did a sofware repair through companion and after the maintenance update again the accelerometer and compass stop working. Really seems to be a software bug with the new maintenance update.

webwude said:
It is strange. I had this issue once. Since then there were these updates and I disabled a few apps, for example AR effect or lifelog (preinstalled "system" apps, which cannot be uninstalled without root).
My last restart was four days ago - meanwhile I took quite a lot pictures - no issues so far. If it helps by any means I can post my list of disabled apps - it might be at least a workaround...?!?
Click to expand...
Click to collapse
Hi,
Please share your disabled apps. I would like to try to disable them.
Edit:
I have foun your list on sony support forum, thanks.
I will try to disable these apps one by one. Let's see which is causing the problem.
As i am still on 35.0.A.1.238 and never installed system update just the apps were updated i think one of the apps is causing the problem.

Hopefully it fixes your problem as well - maybe it was just coincidence, but I didn't have this problem for quite a while now...

Thanks.
My phone is still ok for like 15 hours without issue.
I have 2 apps disabled.
Avg since i bought the phone so this ia not a problem.
Playstation app
And the whats new is the factory version.

norberto_ said:
Thanks.
My phone is still ok for like 15 hours without issue.
I have 2 apps disabled.
Avg since i bought the phone so this ia not a problem.
Playstation app
And the whats new is the factory version.
Click to expand...
Click to collapse
:good:
It might be the combination. I did not touch "What's new" so far... as long as the issue seems to be solved, it's fine - but it might be interesting for our fellow guys, what exactly caused and / or cured it

I think this is caused by maintenance update provided a few days ago.
This updated system "memory" app, and uninstalling the update may fix the issue.
Go to: setting>app>all app>memory>uninstall update

My accelerometer stopped working.... but gyro working fine..... I tried service tests using *#*#7378423#*#*.....
just noticed this issue while I was trying to see the images in landscape mode.... waiting for 7.0

Gyroscope/Auto-Rotation Issue
Hey everyone,
I'm also having this same issue, but only since the most recent update from late September. When trying to make a pic display as fullscreen by rotating the phone, nothing happens, unless I reboot the phone. Then within day or two, it starts happening again. When I go to camera it loads up and STAYS in landscape mode, no matter what I do, even closing it out and clearing out the cache & force stopping it then reactivating it. It seems like a software issue that Sony needs to address PRONTO!
It appears another thread here on XDA is dealing with the same issue. I tried shenlong85's idea and it seems to have fixed the issue, but I need another day or so to make sure. If you don't hear from me by Sunday (10/23), assume it's been fixed. Hopefully the Nougat update we're all about to get any day now will permanently fix it!

shenlong85 said:
I think this is caused by maintenance update provided a few days ago.
This updated system "memory" app, and uninstalling the update may fix the issue.
Go to: setting>app>all app>memory>uninstall update
Click to expand...
Click to collapse
How to do this when it's like this
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Or is it wrong memory app
Thanks in advance
Sent from my F8131 using XDA-Developers mobile app

sfkaudi said:
How to do this when it's like thisView attachment 3911473
Or is it wrong memory app
Thanks in advance
Click to expand...
Click to collapse
You find the uninstall updates option in the top right corner menu. Click the three dots.
I just tried it. Keeping my fingers crossed...

GPS problem

I have started to experience GPS not being able to lock about a month ago. It sometimes locks and works fantastic, but when it doesn't, it's very frustrating, especially when you are trying to go to new places...
I have tried resetting the phone, purge GPS assistance data, flashed the latest firmware, but nothing works.
I have searched online and found several people complaining about the same thing, which leads me to think that it's a hardware problem that cannot be fixed.
I am thinking about getting a new one just to see if it'll have the same problem because the phone is just perfect for me.
Small form factor, side fingerprint scanner, dual speakers are just perfect.
Can any of you think of any other things that I can try to fix the GPS?
or do you think the hardware of my phone is damaged?
Sent from my G8441 using Tapatalk

I have the same issue. It usually resolved after slapping the phone. I wonder if the GPS chip or antenna is loose …
sometimes I can get it working by rebooting but slapping it seems to work better.
Very, very annoying. Otherwise still the best phone ever!

andTab said:
I have the same issue. It usually resolved after slapping the phone. I wonder if the GPS chip or antenna is loose …
sometimes I can get it working by rebooting but slapping it seems to work better.
Very, very annoying. Otherwise still the best phone ever!
Click to expand...
Click to collapse
I've spent over 1.5 hours this morning looking for a solution to the same issue, and this thread is where I struck gold.
I love Sony compact line, but having to slap the phone to fix an issue is just ridiculous.

ah_hin said:
Can any of you think of any other things that I can try to fix the GPS? or do you think the hardware of my phone is damaged?
Click to expand...
Click to collapse
I came accross this problem on my XZ1c, but I found a different fix.
Go into airplane mode and make sure GPS is disabled.
Settings\Apps & notifications\App info - find Maps
Force stop - Storage - Clear cache - Clear data
Restart phone
Enable GPS, airplane mode off.

ah_hin said:
I have started to experience GPS not being able to lock about a month ago. It sometimes locks and works fantastic, but when it doesn't, it's very frustrating, especially when you are trying to go to new places...
I have tried resetting the phone, purge GPS assistance data, flashed the latest firmware, but nothing works.
I have searched online and found several people complaining about the same thing, which leads me to think that it's a hardware problem that cannot be fixed.
I am thinking about getting a new one just to see if it'll have the same problem because the phone is just perfect for me.
Small form factor, side fingerprint scanner, dual speakers are just perfect.
Can any of you think of any other things that I can try to fix the GPS?
or do you think the hardware of my phone is damaged?
Sent from my G8441 using Tapatalk
Click to expand...
Click to collapse
Same situation here myself, tried all the solutions (even slapping) to no avail. I really like the phone but a fundamental feature such as GPS not working is unacceptable. I am going to try to get a replacement from sony but if this problem is pervasive as it seems then I may be in a similar situation again in the future. Seems like Sony bought a bad batch of GPS chips when they put this handset together, if I get a replacement I might just sell it, go back to the x compact and bide my time for the xz4 compact.

Hi
I had the same issue. Five days ago it worked fine but not yesterday. The GPS toolbox application found more than 20 satellites, but no one was fixed.
It was not the first time. I think the issue appeared for the first time after android Pie update. But I notice that I had a firmware update the day before yesterday.
I found a temporary and immediate solution right here when the GPS does not work at all. It comes from the sonymobile web site but I cannot post the link, sorry :
You may find the subject "XZ1-Compact-GPS-not-working-after-Android-PIE-update" on the web site talk dot sonymobile dot com for XZ1 compact
Use the following Xperia test Phone number to go in The gps settings :
*#*#7378423#*#*
Select gps then purge test data
Click to expand...
Click to collapse
I did not have to reboot my phone. I just launched the GPS location test right after and it worked fine and quickly.
It seems that the sequence may be repeated every week. It is too soon for me to say so.
BR

Hi
I'm noticing GPS problem also. My XZ1 compact is still on Oreo . I've tried the solutions stated previously (except slapping it). The phone has been slow to aquire 3d fix and seems to have trouble keeping a signal. I've been using GPS Test Plus on my phone and on my cheapo Lenovo Tablet, and what I found out was the tablet got 3d fix much faster, accuracy on tablet was better (1 -3 meters compared to 3-14 and often much worse on my phone. SNR (signal to noise ratio) is in the 20's and 30's on the tablet and is in the teens and barely gets into the 20's on my phone. I thought GPS worked better on phone previously when I first got it, but this is the first time I did this kind of comparison and maybe it was always like this?

I found a solution although it essentially confirms it is a hardware issue. Taking the phone out of the case and squeezing the top left SD card and SIM card bay door restores the GPS, not long after letting go the GPS will drop off again. I did this numerous times as I drove out to the relatives this Christmas Eve and it worked every time.

Weird actually thinking having this problem after last Pie update..

After using apps like GPS locker and GPS fix from playstore, and putting aluminium foil in between the case, I manage to fix GPS temporarily and sometimes after restarting.. This all sometimes not working and as my compact covered with 2 years extended warranty, I just send it t Sony for board replacement..

handasan10 said:
After using apps like GPS locker and GPS fix from playstore, and putting aluminium foil in between the case, I manage to fix GPS temporarily and sometimes after restarting.. This all sometimes not working and as my compact covered with 2 years extended warranty, I just send it t Sony for board replacement..
Click to expand...
Click to collapse
9 times out of 10 it's down to cached data error
I came across this problem on my XZ1c, but I found a fix.
Go into airplane mode and make sure GPS is disabled.
Settings\Apps & notifications\App info - find Maps
Force stop - Storage - Clear cache - Clear data
Restart phone
Enable GPS, airplane mode off.
If that doesn't work use the following service settings number to go in The gps settings :
on your phone keypad dial *#*#7378423#*#*
Go into service tests, select gps then purge test data
Or just give some complete stranger teamviewer access to your phone.

Didgesteve said:
9 times out of 10 it's down to cached data error
I came across this problem on my XZ1c, but I found a fix.
Go into airplane mode and make sure GPS is disabled.
Settings\Apps & notifications\App info - find Maps
Force stop - Storage - Clear cache - Clear data
Restart phone
Enable GPS, airplane mode off.
If that doesn't work use the following service settings number to go in The gps settings :
on your phone keypad dial *#*#7378423#*#*
Go into service tests, select gps then purge test data
Or just give some complete stranger teamviewer access to your phone.
Click to expand...
Click to collapse
Yes sometimes this fix do works. But I also figure out this is hardware problem after using gps locker app. When you squeeze the phone on upper left the signal is higher and you got instant gps lock. But when you leave the phone, the signal drops and you got very low accuracy when using gps, sometimes you missed the turn..

xperia+gps
I have with all my xperia problems with gps. I have GPS data installed by propane apps .First A-GPS data download then fix. Work 4me for xperia z3c z5c xz1c.

Esope said:
I have with all my xperia problems with gps. I have GPS data installed by propane apps .First A-GPS data download then fix. Work 4me for xperia z3c z5c xz1c.
Click to expand...
Click to collapse
Can you explain further? I have a xz1c which drops gps sometimes

After trying all the of the stuff I've found on the internet (all software related, seems nobody has opened the phone to check or resolder the antenna) finally the only tweak working 100% of the time it's and external GPS antenna.
Still have the "GPS status" app installed to easy purge cache data, and sometimes seems to work, but when you really need the GPS it ****s you nor doing restarts, or whatever trick you remind.
I've bought a cheap second hand Holux M1000 bluetooth antenna, and now I've working gps when needed.

Hello everyone.
My phone started experiencing this problem now for 1 week. Its now impossible to do my running with the phone, as the GPS keeps constantly connecting and disconnecting. The data it collected after my run is not usable.... this was working fine for 2 years, then suddenly this has started. Already tried clearing caches, using 3rd part app to reset GPS data - all not working. sucks.

This the what the GPS problem looks like
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
For those who are wondering what the XZ1 Compact broken GPS problem looks like. Basically, one day your phone suddenly starts doing this.

Same problem for me. Everything went well until yesterday. It happened on my XZ1C Pie, then a tried to purge data and clear cache, but nothing. Then rolled back to Oreo and still same problem. Sometimes it works, but more often it doesnt. I use GPS very often and now i have to buy one more device

messenja said:
Same problem for me. Everything went well until yesterday. It happened on my XZ1C Pie, then a tried to purge data and clear cache, but nothing. Then rolled back to Oreo and still same problem. Sometimes it works, but more often it doesn't. I use GPS very often and now i have to buy one more device
Click to expand...
Click to collapse
Same, I also need buy a new XZ1c now. I use GPS often for Strava.... one of my biggest use cases. So frustrating.

Addiction found
After a few days of searching the reason, i found following: when i remove the cover case (made of silicone) of my phone and get the phone in my hand it works perfectly, it locks about 20-24 sats, but when i put the phone on the car panel, for example, it stops working (locks about 3-4 sats o stops working at all). So the problem may be in poor sheilding on the motherboard, i think. Anyway, don't know for sure until open up.

Pixel 4XL and Google Photos - Exteremly Sluggish

Google Photos VERY Slow On Pixel 4 XL 0 Replies 0 Upvotes
I’ve been having some poor performance out of my Pixel 4XL and Google Photos and I am not sure what is causing it.
There are several things going on…
· When taking a photo, there is a significant delay before you can see it in Google Photos.
· If I take a photo, the “processing” of it can take 10-30 seconds, more so on portrait mode and it will produce a black screen fore as many or longer seconds.
· If I take a screenshot and immediately try to open, it again, 10-30 second delay.
· Editing a photo or screen shot produces the same 10-30 delay.
· Bulk deleting photos can take a long time and leave little placeholders for the photos.
· Sometimes just going into Google Photos, it can leave placeholders for several moments of time.
Troubleshooting So Far
· Cleared cache and data.
o This resulted in taking Google Photos hours to recache my photos in the app.
· Safe Mode
o Loaded safe mode and cleared cache and data and then rebooted.
o Still took hours to recached.
o Performance improved for a while but then poor performance returned.
· Factory Reset
o Factory reset provided short term relief but problem returned.
· Different Pixel 4XL
o A second, new Pixel 4 XL resulted in the problem returning.
What could this be? I would think since this happened after factory reset and new phone that it is a Google Photos problem? Could it be another app doing this?
I do have a Note 10+ that I am going to give it a good run through to see if the problem is there too.
Really want to get this fixed as I prefer the Pixel.
Thanks…

Are you stock or rooted? It could very well be an app causing your issue. My wife had a similar problem with her 4XL. I had to factory reset and install her apps a couple at a time until I found the culprit. I can't remember what app was causing the problem but it was something that she didn't really use.

murphyjasonc said:
Are you stock or rooted? It could very well be an app causing your issue. My wife had a similar problem with her 4XL. I had to factory reset and install her apps a couple at a time until I found the culprit. I can't remember what app was causing the problem but it was something that she didn't really use.
Click to expand...
Click to collapse
I am stock and that makes sense. I fired up my Note 10+ with hardly any other app installed and Google Photos is fast. Hmmm...I can't imagine what app it would be but I would assume a photo or video app first.

garak0410 said:
I am stock and that makes sense. I fired up my Note 10+ with hardly any other app installed and Google Photos is fast. Hmmm...I can't imagine what app it would be but I would assume a photo or video app first.
Click to expand...
Click to collapse
Do a factory reset with a clean install. See how it runs before adding any 3rd party apps. If everything is good start adding them back a few at a time starting with your must have apps. It will take a little time but the problem app should show up.

UPDATE -
It is interesting in that I can take photos of all kinds for about a minute or so and then this sluggish problem starts in. I wait a little while and it works "as normal" for a while and then kicks in again...if I click on a photo within the camera app after taking it to watch it "process", if it blanks the screen, I know the problem has returned.
I've deleted a bunch of apps and still got the same problem...I guess I'll schedule a factory reset this weekend but I find it odd that this happened on two different Pixel 4 XL's but can't reproduce it on my Note 10+...for sure an issue with Google Camera / Google Photos and perhaps my account if it isn't a rogue app.

garak0410 said:
UPDATE -
It is interesting in that I can take photos of all kinds for about a minute or so and then this sluggish problem starts in. I wait a little while and it works "as normal" for a while and then kicks in again...if I click on a photo within the camera app after taking it to watch it "process", if it blanks the screen, I know the problem has returned.
I've deleted a bunch of apps and still got the same problem...I guess I'll schedule a factory reset this weekend but I find it odd that this happened on two different Pixel 4 XL's but can't reproduce it on my Note 10+...for sure an issue with Google Camera / Google Photos and perhaps my account if it isn't a rogue app.
Click to expand...
Click to collapse
That's interesting I have 3 Pixel 4 xls and a Pixel 3a XL I'm testing this on and I haven't experienced this on and of these devices

murphyjasonc said:
Are you stock or rooted? It could very well be an app causing your issue. My wife had a similar problem with her 4XL. I had to factory reset and install her apps a couple at a time until I found the culprit. I can't remember what app was causing the problem but it was something that she didn't really use.
Click to expand...
Click to collapse
OnePlusAim said:
That's interesting I have 3 Pixel 4 xls and a Pixel 3a XL I'm testing this on and I haven't experienced this on and of these devices
Click to expand...
Click to collapse
I think I may have found the culprit as so far, I've not been able to reproduce the problem since doing this...
I sideloaded Google Playground Stranger Things and The Last Jedi, since I love them but they are no longer available to download. It was one of the last things I tried to uninstall and the only other app I could think of that uses Google Camera. So far, the problem has gone...
It was odd that it would also affect Google Photos and cause constant sluggishness.

garak0410 said:
I think I may have found the culprit as so far, I've not been able to reproduce the problem since doing this...
I sideloaded Google Playground Stranger Things and The Last Jedi, since I love them but they are no longer available to download. It was one of the last things I tried to uninstall and the only other app I could think of that uses Google Camera. So far, the problem has gone...
It was odd that it would also affect Google Photos and cause constant sluggishness.
Click to expand...
Click to collapse
Well, I thought that was it...it worked flawlessly for several days and it is back again...you can take several photos for a while but then the preview of the photo will go black for 20 seconds up to 2 minutes. I guess a factory reset is in store but considering this happened on two different Pixel's, just not sure what would be causing it because I so thought I had found the cause.

garak0410 said:
Well, I thought that was it...it worked flawlessly for several days and it is back again...you can take several photos for a while but then the preview of the photo will go black for 20 seconds up to 2 minutes. I guess a factory reset is in store but considering this happened on two different Pixel's, just not sure what would be causing it because I so thought I had found the cause.
Click to expand...
Click to collapse
Before a reset try to use the phone in Safe mode i guess.

garak0410 said:
I think I may have found the culprit as so far, I've not been able to reproduce the problem since doing this...
I sideloaded Google Playground Stranger Things and The Last Jedi, since I love them but they are no longer available to download. It was one of the last things I tried to uninstall and the only other app I could think of that uses Google Camera. So far, the problem has gone...
It was odd that it would also affect Google Photos and cause constant sluggishness.
Click to expand...
Click to collapse
100rabh7791 said:
Before a reset try to use the phone in Safe mode i guess.
Click to expand...
Click to collapse
I booted into safe mode and problem continues...camera (when viewing previews or watching ir process) and Google Photos (waiting on on photos to appear) results in very long delays. I guess I can try a factor reset but I'm afraid it will come back.

garak0410 said:
I booted into safe mode and problem continues...camera (when viewing previews or watching ir process) and Google Photos (waiting on on photos to appear) results in very long delays. I guess I can try a factor reset but I'm afraid it will come back.
Click to expand...
Click to collapse
Do you have slow internet?

100rabh7791 said:
Do you have slow internet?
Click to expand...
Click to collapse
This happens no matter the connection...my latest tests came from this kind of speed:
182 Down
173 Up

garak0410 said:
This happens no matter the connection...my latest tests came from this kind of speed:
182 Down
173 Up
Click to expand...
Click to collapse
Okay! Do you have any beta apps installed? And what external apps do you use?

Here's an update...
I decided on a factory reset. I was a little more judicious on reinstalling apps so did a little at a time...it worked fine until yesterday and the dang sluggish problem returned. The only apps I installed the day before this happened again were Office (the new Office Suite App) and GroupMe. I removed them both, rebooted and the problem persists.
I also made sure no Beta apps of any kind were installed.
At this point, since this happened on two separate Pixel's and not my Note 10, there has to be something going on between Google Camera, Google Photos and my Google Account. I almost don't want to contact Google because they may give me the same "do this or that." This is actually a debilitating problem, so I may have to switch to the Note 10+.

garak0410 said:
Here's an update...
I decided on a factory reset. I was a little more judicious on reinstalling apps so did a little at a time...it worked fine until yesterday and the dang sluggish problem returned. The only apps I installed the day before this happened again were Office (the new Office Suite App) and GroupMe. I removed them both, rebooted and the problem persists.
I also made sure no Beta apps of any kind were installed.
At this point, since this happened on two separate Pixel's and not my Note 10, there has to be something going on between Google Camera, Google Photos and my Google Account. I almost don't want to contact Google because they may give me the same "do this or that." This is actually a debilitating problem, so I may have to switch to the Note 10+.
Click to expand...
Click to collapse
It's weird because it works fine initially and then the problem arise. I am still not sure whats causing it. because if it was something between google apps then it should have been from the very start.

100rabh7791 said:
Do you have slow internet?
Click to expand...
Click to collapse
100rabh7791 said:
It's weird because it works fine initially and then the problem arise. I am still not sure whats causing it. because if it was something between google apps then it should have been from the very start.
Click to expand...
Click to collapse
I did PIxel Support on the phone and got a case number and all but all they did is they are checking with a higher support like 3 times and then said they would get back to me in email...didn't even try to screen share or get logs.

garak0410 said:
I did PIxel Support on the phone and got a case number and all but all they did is they are checking with a higher support like 3 times and then said they would get back to me in email...didn't even try to screen share or get logs.
Click to expand...
Click to collapse
You need to threaten them and ask for their supervisor and make a case like you are frustrated because of it due to lockdown and they need be quick on their response. It works