Long story short... my kid broke his Kindle a ways back. He just got another new one for Christmas. We tried to register the new one, but he's forgotten his e-mail address. :\
I plugged the old Kindle into my PC and it can turn on, but the screen does not work (can't get past the initial swipe screen). Is there a way to recover the e-mail address at least, by accessing the Kindle via USB?
Have you considered having him make a new Email? I'm a little cobfised by what you're saying, but if I understand it, you should make a new Amazon Account with a fresh Email.
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Here's the thing. For x reason my phone was confiscated in school. It had the simplest pattern lock in the world, yet the managed to mess it up. Now the phone is locked down and needs gmail login to sign in. Luckily they did not ask me to do it today because there was no wi fi in range, and they are still in possession of the phone. They only way to get inside the phone is through the gmail. I want to avoid this by any means.
I want to remotely disassociate my gmail account from the android device. That way the only way to unlock it will be through samsung service (this I will tell the school) ..I will tell them it got disassociated because it had been locked down for so long (2 days and counting, battery still has some juice left)
So, is there any way to do this ?
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Bump. Would appreciate a reply. Otherwise I just make a different google account and tell them THAT is my google account which is on the phone. Would work in the same way as a "disassociated google account" or perhaps even better (no chance of getting in)
...Nobody ? :/
So the way I understand it the Nook Color is associated with your credit card number, before you flash a restore you need to have had your device registered with your B&N account which needs a CC number or you run into what I went though below
I just spent 20 hours or so the last few days trying to get my NC working after a CWR clustermess ( you don't want to know) 3 times different times I flashed it to nook-complete-restore-1.0.1 and would go though the registration of the device and after wifi setup and email registration setup, I would get a error page that says
"Sorry were having trouble setting up your NC shut down and try again. If problem persists call support at"
Thinking I still has messed up and broken warranty and I could fix it though these incredible forums I didn't call support until the 3rd time I flashed the restore image. I noticed a error code in the bottom left hand screen that said DAD1202 so I search here and came up with this post
http://forum.xda-developers.com/showthread.php?t=876482
I call support after reading that post the guy ask some questions name, login email, how did i mess it up, wanted serial # and then reset my account, he was emphatic that I register my CC number though B&N site before I factory restore again which I had not done when I 1st got the device
So the B&N server associated your device with your credit card and email login
EDIT On the B&N account settings in digital management - my nook, you can deactivate your account
Question/Warning
What happens when you buy a used device thats associated with the previous owners credit card info and if you buy a used one will they help you reset the account
Also make sure you disassociate your device or account when you sell it
I just went through all of this.
I bought my Nook Color rooted off the internet last May. It's a great device but I never got around to doing much with it and was preparing to give it to a college student for school.
I unrooted and cleared the device. I wanted to make sure everything took and it was good to go so I tried to register the device. I got the DAD1202 error, "Sorry...." I was worried that I had not unrooted or cleared the device properly. I called Barnes & Noble and determined that the Nook was still registered to the previous owner.
I was very fortunate that I was able to contact the seller and they provided me with enough information (email address and billing address) that Barnes & Noble de-registered the device over the phone. PHEW!
I'm am so glad it worked out. But a word of advice. If you are purchasing a 2nd hand Nook, make absolutely sure that the seller has de-registered the device from Barnes & Noble. Otherwise the information is on their servers and you will not be able to register the device under a new account.
Okay, starting from the beginning.
I bought a slightly used Nexus 6 in excellent shape. When it arrived, I was able to set it up once (with my account, a Google Apps for Business account using my own domain); I set it up temporarily wifi only, waiting to plug in the SIM. After setting it up, I got prompted to upgrade from 5.1.1 to Marshmallow, which I did.
I'm beginning to enjoy the phone, and I look at the Marshmallow version. MRA58K. So, I find that MR58R is out and I decide to upgrade, following the instructions to flash stock recovery. So far, so good. I begin the fastboot process, and it is writing all the files, when it reports it cannot flash the bootloader, it is locked. I missed this part of the step because I was distracted by other events going on in my house, and instead of rebooting the phone at this point to try and unlock the bootloader, I go into recovery mode and tell it to wipe the phone.
The phone wipes, and boots back up as if normal. That is, until I get to the spot where I need to sign in with my Google account. I try signing in with mine, and I can't - I'm told I need the owner account. Great. So I contact the seller, who is a decent enough guy, who trusts me enough to give me temporary access to his account, in the event that's the problem. I can't get in with his account either. Note for my account, I have not reset the password in a long time, and from what the phone seller told me, he has not with is either ( I'm aware of the 72 hour delay if you do).
The phone shows up as a device in my Google Apps for Business account, but I cannot contact it in any way from there. I've tried "fastboot oem unlock" from the SDK tools, but it fails. I can't get past the prompt asking me to log in. Any one who can offer some help here, I'd really appreciate it; if I can get in just once, I know I can fix anything else. I just don't know how.
Additional note - I did manage to remove the phone from the previous user's Android Device Manager, as I have the account credentials. This, however, has not resolved my issue.
I don't get it --I was able to register the phone with my account the first time I set it up. I'm not sure why it doesn't let me sign in with that account now. I had the phone operational for twelve hours before flashing, so I'd think the link between my Google account and it would be just fine.
I just spoke with Google Store support:
Apparently (according to them), regardless of whether you reset your Google account password or not, factory-resetting the phone means the 72-hour wait period until you can get back in begins unless you have removed your Google account from the phone (and/or with Android Device Manager) prior to the factory reset. This was contrary to my understanding of this only happening if you changed the password shortly before resetting the phone.
I guess I'll find out in about two and a half days; I'll update this thread then.
A few weeks ago after Google I/O I decided to give the N Beta preview a try. I enrolled my phone and everything worked fine. However over the last week or so I've been getting a lot of app crashes and slowness that has been frustrating so I decided to roll back to Marshmallow and un-enrolled my Nexus 6 from the program. Immediately my phone started downloading the latest Marshmallow software update and after reading the warning that all data would be deleted from the phone I installed the update.
Once installed the phone activated the cellular service and the Welcome Screen appeared. I then connected the phone to wifi and was prompted to enter my Google account (email address) and password which it seems to accept but then I get a message that pops up that states "Please sign in using one of the owner's accounts for this device". and it bounces me back to the screen asking for my email address again.
I have 2 google accounts that I've used on this phone and neither seem to work. I have clicked on the "Need help finding your account?" link and answered the questions and I get a window pop up that states " Verify your number Google will send a one-time text message to confirm that (xxx)xxx-xxxx is yours." with the options to verify or try another way to sign in. Verify does nothing, since I can't get in the phone to check the text message they are trying to send and "try another way to sign in" sends me to g.co/recover which has a bunch of options for recovering a lost account but not how to fix this issue I'm having with the phone not recognizing my correct Google account.
So I am really sure where to go to get help to get back into my phone.? Any help or direction would be greatly appreciated. Thanks.
First things first - You may be tempted to try to change your google password - I'd suggest not doing that - if you do that, you'll not be able to sign in to your phone using that ID for 72 hours.
Now, do you have 2 factor authentication set up? Do you have backup codes printed? (if not, can you use your computer to get to your google account, and get a backup code? Use that).
If you only have the SMS option, move the SIM card to a different phone and get the one time code, and then, move the SIM back to your Nexus 6 and sign in with that.
Edit: weird that you are running into this issue - this would happen only if the Gmail ID you are signing in with now is different than the one you used when you signed in to the N preview, or earlier
jj14 said:
First things first - You may be tempted to try to change your google password - I'd suggest not doing that - if you do that, you'll not be able to sign in to your phone using that ID for 72 hours.
Now, do you have 2 factor authentication set up? Do you have backup codes printed? (if not, can you use your computer to get to your google account, and get a backup code? Use that).
If you only have the SMS option, move the SIM card to a different phone and get the one time code, and then, move the SIM back to your Nexus 6 and sign in with that.
Edit: weird that you are running into this issue - this would happen only if the Gmail ID you are signing in with now is different than the one you used when you signed in to the N preview, or earlier
Click to expand...
Click to collapse
I'm using the same google account to try to sign in to the phone now as I used with the N preview, so I really don't understand why it's such an issue.
Unfortunately I think I screwed myself up. Initially I thought that my password was wrong (I wasn't paying attention) and I did change it, so based on what you say I will have to wait until Sunday morning to do anything.
I do have 2 factor set up and can get into my Google account on my computers and my Nexus 7 but I don't think it's is helpful at this point since I did change the password. Additionally I don't have a 2nd phone to move my SIM card to.
Hi,
i got marsmallow update 6.0 over the air to my unrooted phone a few days ago. There something was not right with the system after that. Home button not working any more and so on. So i made a factory reset.
Now i want to start my phone for the first time again and do all startup thing. I can enter the formerly used gmail account, but the phone is not accepting it. There i get a message, this was not the right account used before.
But i only used one account on the phone, i bought it new and only one account was used since this time.
I wanted to remove the phone from my gmail account, but this was not working.
Can someone help me? How can i get access back to my phone? I think, the marshmallow update over the air was not made correctly and so it doesn´t know my account (perhaps???).