[Q] Album constantly crashing - Xperia Z3 Compact Q&A, Help & Troubleshooting

Hi everyone,
First post here. I did a search for this problem but couldnt find anything...
Purchased this phone a couple of weeks ago. So far pretty good, battery life is great but one problem my handset has is that the Album constantly crashes. Every single time I open the album, within 5 seconds it will give the error message, "Unfortunately, Album has stopped". I've restarted the phone, installed all the updates and its getting very frustrating now. I cant even keep the album open long enough to send a picture via whatsapp. I've tried installing QuickPic but for some reason it hasnt 'transferred' all the media that I have and it seems most programs use Album by default.
I've attached a screenshot of the problem (which I somehow managed to upload before the 5 second mark and error came up again).
If anyone can suggest the solution to this I'd appreciate it, thanks.

Insomniac86 said:
Hi everyone,
First post here. I did a search for this problem but couldnt find anything...
Purchased this phone a couple of weeks ago. So far pretty good, battery life is great but one problem my handset has is that the Album constantly crashes. Every single time I open the album, within 5 seconds it will give the error message, "Unfortunately, Album has stopped". I've restarted the phone, installed all the updates and its getting very frustrating now. I cant even keep the album open long enough to send a picture via whatsapp. I've tried installing QuickPic but for some reason it hasnt 'transferred' all the media that I have and it seems most programs use Album by default.
I've attached a screenshot of the problem (which I somehow managed to upload before the 5 second mark and error came up again).
If anyone can suggest the solution to this I'd appreciate it, thanks.
Click to expand...
Click to collapse
Go to settings>apps>album and clear data. Then try opening it again

Sadman Khan said:
Go to settings>apps>album and clear data. Then try opening it again
Click to expand...
Click to collapse
Thanks for the reply. It says 'All this app's data will be deleted permanently. This includes all files, settings, accounts, databases etc'. Does this mean I will lose all my pictures/videos?
Also there are two 'clear data' options, one for storage and one for cache. Were you referring to one in particular, or both?
Thanks again.

Clear data and clear cache
From here

And no. You will lose no photos or videos which are on your internal storage/sdcard.

Thanks for the suggestion. I did lose a few pictures, but not sure where exactly they were stored.
The crashes stopped for a few hours but has since returned.

Related

com.google.process.gapps?

Does anyone know what com.google.process.gapps is? I think, im not quite sure, but it might have started coming up randomly after I moved the caches to my sd card. It doesnt do anything when I hit force close, everything im still doing stay the same, its just annoying having it pop up periodically. Does anyone know how I can fix this without having to wipe my phone or anything? Thanks
wipes suck..
I used astro to copy all my apps to my sd so all I have to do is install each one , one at a time which is tedious but better than the market and, I have now noticed if I hadn't done that Id have to buy all the apps since I bought a second G1 in white gave my black one to my wife after a wipe, then used the same sd to re install stuff to the albino one.
But it seems to me that this point other than pinpointing the problem to 1 or 2 apps then kill them and hope it fixes the problem, not alot is known about these lil' suckers so most of the time wipe is the only option, but all your contacts mail & stuff is sync'd from the goog servers so its not as bad as rebuilding most pda/smartphones.
soon im sure things will get easier and better
bhang
Yea I think im jus going to backup my stuff with mybackup, then wipe it, cuz its really annoying
Be careful with that. I encounter problem a while back, cant remember what I did to cause it, but when I rebooted I had to sign back in to my gmail account and couldn't get a data connection with the setup wizard. I had to reflash all the way back to rc29.
I jus wiped it and and used mybackup 2 restore everything, but I encountered a problem with Download Crutch, whenever I tried to install another app after I installed Download Crutch it would ask me to choose what app to use to install the other apps, Download Crutch or Package Installer, and it would freeze at [email protected] screen and say "Android has enountered an error" or smthin, and ask to wait or force close, but it wouldnt allow me to choose, it would just freeze. So I uninstalled it and successfully reinstalled my other apps, everything is fine now, im leaving Download Crutch uninstalled
Linda File Manager has a "download crutch" built in (lets you pick what to associate files with). Download crutch seems to be just that small part of linda file manager. best file manager, imo. Astro is juuust behind it
eleazar6 said:
Linda File Manager has a "download crutch" built in (lets you pick what to associate files with). Download crutch seems to be just that small part of linda file manager. best file manager, imo. Astro is juuust behind it
Click to expand...
Click to collapse
Would you say Discover is below Linda as well, cuz I use Discover
You should have just clear data of gmail application and error would have gone.
How do you "just clear the Google data"?
hcleared gmail data but the error still comes up...
hi, I've cleared the gmail apps data just as the post above suggested, but the error still comes up... now everytime I open gmail it'll force close immediately.... appreciate any help.. thanks
hamdi
com.google.process.gapps
I narrowed the problem down to "google talk" on my EVO. I went into settings about 30 mins ago and i haven't had a pop up yet.
If you frequently use Gtalk, there are other messaging apps such as Palringo that syncs with gtalk. Hope this helps!
try disabling Gtalk...worked for me.
How did you disable Gtalk? I removed Gtalk and it started having this issue in gmail... the only way I fixed it was by putting Gtalk back.
wiped entire phone and reinstalled everything again... dunno why this happens but when it starts I cannot revert it.
solution : com.google.process.gapps
solution : com.google.process.gapps on
chirag.limewebs.com
AsaSpades said:
Does anyone know what com.google.process.gapps is? I think, im not quite sure, but it might have started coming up randomly after I moved the caches to my sd card. It doesnt do anything when I hit force close, everything im still doing stay the same, its just annoying having it pop up periodically. Does anyone know how I can fix this without having to wipe my phone or anything? Thanks
Click to expand...
Click to collapse
I think I had similar problems with my Googles Apps, and a few other apps. What I did was installed Titanium backup. Backup up the apps that I was having problem. uninstalled the apps, and reinstall them from the Market. And that solved my problem.
Hi!
I was experiencing the same problem, and I couldn't install anything from Market. The problem is caused by the gtalk service. If you have it uninstalled, you can get it from a dropbox link. Here it goes: dlDOTdropboxDOTcom PERuPER15246936PERgtalkservice.apk
Of remove the spaces and the other stuff. Unfortunately the forum does not let meg paste external links since i'm a newbie here.
A guy named SAPS uploaded it. Say hallelujah It solves both problems.
Cheers
Could you please give me some more details about what i have to do with this :
dlDOTdropboxDOTcom PERuPER15246936PERgtalkservice.apk
I also have the same problem. I can't download anyting from the market. And my knowledge about computers is not too much.
crash090 said:
Hi!
I was experiencing the same problem, and I couldn't install anything from Market. The problem is caused by the gtalk service. If you have it uninstalled, you can get it from a dropbox link. Here it goes: dlDOTdropboxDOTcom PERuPER15246936PERgtalkservice.apk
Of remove the spaces and the other stuff. Unfortunately the forum does not let meg paste external links since i'm a newbie here.
A guy named SAPS uploaded it. Say hallelujah It solves both problems.
Cheers
Click to expand...
Click to collapse
Could you please give me some more details about what i have to do with this :
dlDOTdropboxDOTcom PERuPER15246936PERgtalkservice.apk
I also have the same problem. I can't download anyting from the market. And my knowledge about computers is not too much.
medi88 said:
hi, I've cleared the gmail apps data just as the post above suggested, but the error still comes up... now everytime I open gmail it'll force close immediately.... appreciate any help.. thanks
hamdi
Click to expand...
Click to collapse
cyberdelia said:
How do you "just clear the Google data"?
Click to expand...
Click to collapse
You press menu from your home screen
click on setting
click on applications
click on manage applications
click on all
click on "app name"
click on clear data
Don't ask me which app, cause I am still looking for it.
On my galaxy tab from tmobile, I cleared the following: contacts, gmail.
It fixed it
But on my G2 from tmobile, i ****ed up the sync, and had to restore it.
The app that I think that cause the problem for me was the bump app.

[Q] JPY is almost perfect but..

Has anyone noticed this bug with JPY?:
When you first boot and open Gallery it is super fast with all the thumbnails preloaded. After a couple of hours when you open it again it says "Loading images" and re caches the thumbnails again taking some time. This is especially evident in folders with a lot of images. It would be ok for an hour and then bam! Loading images slowly when i open it again.
Clicking on a folder opens it with the first four pics showing and then scrolling you have to wait a few seconds for the thumbnails to appear whereas when it initially booted all the thumbnails were already there. Its like it deletes the thumbnails after a while and has to generate them again which takes some time especially if you have a lot of folders and pics.
Is this normal, I don't remember this in my old firmware? Its the only thing that is bugging me. Maybe they force close Gallery after a certain time avoid the sensor draining bug that was there with the previous firmware?
Can you please check a see if yours is the same so i dont have to do a factory reset
you can download SGS tools from the markup and upgrade your gallary app.. that's what i did and i don't have any problems with the gallery anymore..
goodluck
The gallery app in SGS tool is not compatible with JPY because of the new feature of selecting wall paper for lock screen. I gave it a try but it would force close everytime i wanted to select a wallpaper.
cydiamante said:
Has anyone noticed this bug with JPY?:
When you first boot and open Gallery it is super fast with all the thumbnails preloaded. After a couple of hours when you open it again it says "Loading images" and re caches the thumbnails again taking some time. This is especially evident in folders with a lot of images. It would be ok for an hour and then bam! Loading images slowly when i open it again.
Clicking on a folder opens it with the first four pics showing and then scrolling you have to wait a few seconds for the thumbnails to appear whereas when it initially booted all the thumbnails were already there. Its like it deletes the thumbnails after a while and has to generate them again which takes some time especially if you have a lot of folders and pics.
Is this normal, I don't remember this in my old firmware? Its the only thing that is bugging me. Maybe they force close Gallery after a certain time avoid the sensor draining bug that was there with the previous firmware?
Can you please check a see if yours is the same so i dont have to do a factory reset
Click to expand...
Click to collapse
Absolutely the same and even more.... I have my picasa account connected to the gallery too, after an hour mainly picassa the gallery crashes - black screen, but no force close. Actually this one, the battery (not 100% after disconnecting) and the contacts app not closing, made me go back to JPP.
Travel_Mate said:
Absolutely the same and even more.... I have my picasa account connected to the gallery too, after an hour mainly picassa the gallery crashes - black screen, but no force close. Actually this one, the battery (not 100% after disconnecting) and the contacts app not closing, made me go back to JPP.
Click to expand...
Click to collapse
The contacts bug can be solved by uninstalling the task manager's update.
cydiamante said:
The contacts bug can be solved by uninstalling the task manager's update.
Click to expand...
Click to collapse
You mean the samsung one? From Samsung Apps?
Travel_Mate said:
You mean the samsung one? From Samsung Apps?
Click to expand...
Click to collapse
Yes, go to manage applications, find it and click uninstall updates to go to the previous version, and the contacts app will be ok.
im having an issue that when you plug in to charge phone is unresponsive... anyone else notice.. not a big deal as i charge batteries in external chargers.. but????
I wouldn't say perfect but it's the best stock firmware yet.
Sent from my GT-I9000 using XDA App

A pain of a problem

I'm currently running icssgs 4.1 with devil 14.2
My problem is that I keep getting a few problems all my music tracks keep doubling and my picture gallery keeps getting blank copies yet nothing new has appeared in the folders I'd be so grateful if someone with a wider knowledge could help
Sent from my GT-I9000 using XDA App
xstarbuckx said:
I'm currently running icssgs 4.1 with devil 14.2
My problem is that I keep getting a few problems all my music tracks keep doubling and my picture gallery keeps getting blank copies yet nothing new has appeared in the folders I'd be so grateful if someone with a wider knowledge could help
Sent from my GT-I9000 using XDA App
Click to expand...
Click to collapse
Press your menu button and choose Manage Apps. From there find the Media Storage app, and select the Clear Data option. Reboot your phone, and the problem should be fixed
Kops said:
Press your menu button and choose Manage Apps. From there find the Media Storage app, and select the Clear Data option. Reboot your phone, and the problem should be fixed
Click to expand...
Click to collapse
Thanks its sorted the music files out and removed the extra blank pictures but now the thumbnails show a totally different picture to what it is, very strange, is this a common problem.
Update you are my new best friend did a recovery to before I started to delete these files then just did what you said and its all back.
Whish Id of know this yesterday then I wouldnt have gone through flashing my phone 3 times
xstarbuckx said:
Thanks its sorted the music files out and removed the extra blank pictures but now the thumbnails show a totally different picture to what it is, very strange, is this a common problem.
Update you are my new best friend did a recovery to before I started to delete these files then just did what you said and its all back.
Whish Id of know this yesterday then I wouldnt have gone through flashing my phone 3 times
Click to expand...
Click to collapse
Yeah, it was a pretty common problem for most people flashing to early versions of ICS roms, I think its a one time fix though - so you won't see it happen as you flash any other ROMs.
Glad to help
Also noticed another problem. Using the stock camera as it saves to SD is fine but if you use a 3rd party camera in my case camera FX so as to save to emmc you can't delete pictures/videos, they will remove from gallery but not the card and will pop back up again in the gallery unless deleted through file explorer.
Sent from my GT-I9000 using XDA App

Gallery crashing constantly

Re: This is THE BUG Thread.
I have a problem with my phone and it's been annoying me a lot !
Suddenly when i try to open my gallery----> my photos
What happens is that my photos appear for about a second then it takes me back to the home screen
I can't share my photos anywhere and i don't know what to do ...
Dr.Mcq said:
Re: This is THE BUG Thread.
I have a problem with my phone and it's been annoying me a lot !
Suddenly when i try to open my gallery----> my photos
What happens is that my photos appear for about a second then it takes me back to the home screen
I can't share my photos anywhere and i don't know what to do ...
Click to expand...
Click to collapse
The best place to start is wth a bit more info. We wont know how to help until we know how you got here.
What ROM are you running?
What base firmware?
Has the phone always done this or only started recently?
Are there any pop-up error messages when gallery closes?
Have you tried clearing the cache ad data from the gallery app?
Can a third party gallery app (like QuickPic) access your photos?
Have you tried backing up your SD card contents and re-formatting the SD card?
Running stock with latest int firmware
It started last week, never had such issue before
No FCs or any other popups
clearing the cache ad data from the gallery app did not work
a third party gallery app works fine
I think the only other thing to try is to wipe the device clean & start over
I appreciate your support

[Q] WhatsApp problem!!

Guys - this problem is driving me up the wall.
I've tried for hours to fix it, but can't find a solution.
When in WhatsApp, when I click the paperclip to attach, then Gallery, it takes me to the "WhatsApp gallery" thing which has all my photos etc. in it. Using the 3 dot menu I can then also choose to go to HTC Gallery or Google Photos instead. That's all fine.
However, when I select an image in the "WhatsApp gallery" and hit the send button, it WILL NOT send no matter what I do. It just returns to that "WhatsApp gallery" home screen with all the folders.
The ridiculous thing is if, by using the 3 dot button and selecting one, I go to either HTC Gallery or Google Photos, I can send anything just fine.
It is simply this stupid intermediate screen that doesn't work!!!!
What is it? And how can I fix it / get rid of it / set default to HTC Gallery?
I've tried clearing data for Gallery & WhatsApp, uninstalling WhatsApp, installing WhatsApp+, moving DCIM folder contents around - you name it, I've tried it to the best of my knowledge.
Please someone tell me what the problem is here, because although it's a very small thing, I use it daily and it's driving me mad!!
Thanks
Hey, can you try change rom and check again?
when im using Viper i have streaming online video problems but i dont have this problem with InsertCoin, but with InsertCoin i got sometimes reboots
Sent from my HTC One using Tapatalk 2

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