Trouble with moto voice - X 2014 Q&A, Help & Troubleshooting

I set up moto voice without a hiccup at the start. I realized that it wasn't working so I went into the app to retrain the launch phrase and it won't recognize that I'm saying anything. The microphone image sits there frozen as if there wasn't any sound. I cleared the data and cache but it's still not working. The OK google search seems to work fine.

Nevermind. A reboot fixed the issue. Although it was weird that it stopped working completely.

Same thing happened to me. Definitely some sort of bug. Not sure that triggers the bug though!

I'm having the same issue. I've noticed that it might be triggered by either Bluetooth or GPS. So far the only fix I've found is rebooting. Tried clearing cache and force stopping moto with no luck.
Another bug I've found that might be related in some way is when I launch the camera it disconnects apps like car home ultra and Pandora. I really hope to find a fix or work around for this because its starting to annoy the hell out of me.

I have the same issue. Motto voice will randomly stop working. It seems to happen when my phone connects to my car's Bluetooth, but I can't reproduce the issue every time. The only way to resolve this is to reboot. This sucks as motto voice was the main reason I bought the phone.

Related

[Q] [Troubleshoot] Compass and Maps crashing.

I'm having a couple of wonky issues that recently presented themselves.
First, the compass is acting up. It always points in the wrong direction in Maps. It is usually about 45 degrees off, but lately it seems to only want to point south. It also points in the wrong direction when using GPS Essentials, but I haven't tried anything else.
Second, and the more frustrating issue: Maps is not working. First issue with maps: When I search for a destination and look at the route (before I start the route guidance), if the screen shuts off the phone will not wake up. I will have to reboot the phone. Second issue with maps: Route guidance crashes the phone. Specifically, when the voice talks, maps will freeze, causing me to have to reboot the phone. The really strange part is if I turn the volume all the way down, I can navigate just fine. It is only when the voice talks that it crashes. However, as you can guess, a voiceless guidance isn't all that helpful.
Things that I have done in the past that may or may not have any affects on my current issue: I have used faux's kernel, but went back to the stock kernel. I also use Viper's audio fix.
Does anyone have any suggestions for me to try to fix this??
*sigh*
The only time things work correctly is if you ask for help, right? I don't know if I have a permanent fix, but the compass and maps issues have subsided.
Here's what I did: I tried to use GPS Essentials multiple times to calibrate the compass with no success. I then tried GPS Status and Toolbox and that seemed to properly calibrate the compass, so that issue may be resolved.
Concerning the maps crashing: I tried disabling Viper audio for the phone speaker (I hadn't had this issue when the voice guidance was through the bluetooth), and it seemed to act normally. Since I only used Viper for the phone speaker I decided to totally uninstall the driver and app.
I don't know if this is a perma fix, but I'll try it out for a while and see what happens.

WiFi problem, making phone virtually unusable

Morning all.
My Z1 is massively playing up. I keep getting a message about the WiFi not working. It pops up literally every few seconds no matter what. I don't use WiFi ever anymore and it's never turned on.
Anyone got any guesses as to what is causing it?
Hopefully I'll be shot of this crap phone today as it has so many bugs it's not even funny anymore. But should my network not let me upgrade early I'll be stuck with it another year.
wifi problem
This is an issue most likely caused by a 3rd party app.
Do you have an app called inTouch installed? If so, uninstall it. inTouch is know to cause this error message to occur.
Also, viber, Skype and other similar apps can display messages like this. Uninstall viber/skype any other 3rd party communications apps.
If this doesn't help, try to clear the cache and data for google play services. You can do this by going to settings>apps>all and finding google play services. Then press the button to clear the cache and data.
If this still doesn't work, factory reset your phone.
Hope I helped!
DarkHaxe I do believe I owe you a beer chap. It was Three In Touch that seemed to be causing the notifications. I've prevented it from posting notifications and they have stopped. Unfortunately I can't delete it as I need it at home where I have WiFi but no signal coverage.
Top man. Cheers.

Losing Bluetooth Connection

I have a weird problem with my Moto X 2014 (Pure Edition). It's randomly losing bluetooth connection in a background (basically any BT connection – to auto, smartwatch, etc.) but the phone itself says everything is fine (Bluetooth is on and devices are connected). But actual connection is not working: unable to play music via BT, unable to discover a new BT device, notifications not coming through to a smartwatch, etc. Bluetooth devices continue to show as connected even if I power them off, and when I turn them back on, they won't reconnect.
I meet this problem every 1-2 hours, sometimes even 10-20 minutes. The only way to fix this problem - to turn off BT and then turn it on again. Or keep Wi-Fi always off.
I tried to use another Moto X (2014, same software build version), to pair and unpair devices, to clean cache and even do a factory reset (with and without backup restoring) – the problem is still here. That's weird but this problem start appears 2-3 weeks ago, before everything was just fine.
Phone: Moto X 2014 Pure Edition @ T-Mobile, Lollipop 5.1 (TMO_Pure_5.1_LPE23.32-21.3_5_23.16.3.victara_tmo.tmo.en.US)
Devices: Pebble Time, Pebble Time Steel, Ford SYNC2, Moto Stream.
Things I tried that didn't help: deleting and re-pairing devices, deleting all old device profiles, clearing cache, reflash, factory reset, safe mode, flash CM12.
BT HCI Logs:
A disconnect at 1:28pm
dropbox.com/s/q3pka5egagq3e5g/01_btsnoop_hci.log?dl=0
A disconnect at at 3:09pm (or so)
dropbox.com/s/f2kl4rowr12lypt/02_btsnoop_hci.log?dl=0
Same issue here with a VZW XT1096, since OTA to 5.1. Factory reset does not help.
Up
Same issue here, same device & carrier & software build version & Pebble Time Steel. As long as I'm constantly making use of a BT connection, it seems to stay alive just fine, but as soon as it sits idle for more than a couple minutes, the connection drops (according to the BT device, but not according to the phone). I've tried all the same things with the same total lack of success. I have nothing new/helpful to offer, but at least you're not suffering alone.
That's weird by the issue seems to be fixed somehow. Everything works just fine for almost 24 hours now, even with an active Wi-Fi.
Still testing.
Just to say I have the same problem with a Pebble Time Steel and my 2014 Moto X. Have e to disable BT and dependable BT to get phone to connect to Pebble to only be dropped a few minutes later from Pebble side.
Lyre
AlexanderKirov said:
That's weird by the issue seems to be fixed somehow. Everything works just fine for almost 24 hours now, even with an active Wi-Fi.
Still testing.
Click to expand...
Click to collapse
I'm having the same problems and have also had it "go away" for extended periods of time only to reappear after a day or two. Mine will drop the BT connection even if I'm actively listening to audio over my headset.
Registered because I'm having the same issue. I'm running stock 5.1, no root. The connection to my Pebble Time Steel is very unreliable. The Bluetooth settings thinks it's still connected, the Pebble Time app on my phone thinks it's still connected, but my watch shows no connection and there's no communication to or from my watch. Sometimes it'll work for hours just fine and then drop, sometimes it'll only be a few minutes. It seems to be when the phone screen is off. Turning BT off and on always fixes it, it'll immediately automatically reconnect and show it on the watch.
I've tried the Pebble troubleshooting online (factory reset & recovery mode on watch, uninstall Pebble Time app, forget pairing on all devices, remove all other BT apps, reboot phone, reinstall Pebble Time app, re-pair) but the problem remains.
In the past, I've had it where my Fitbit One seems to have dropped the connection. Since the sync is so infrequent, I don't notice it much but I did catch it where it hadn't synced in a few days. (That app was uninstalled while I try to figure the Pebble thing out)
Next step is factory reset on the phone, but it sounds like that's not a fix for some people. That, or design a watchface that sends a keep alive signal to the phone, which runs an app to reset the BT when the connection drops. Since it's still listed as connected, I don't think Tasker will fix it.
Same issue. My phone is a Verizon Moto X and I've tried factory reset. Hoping that whenever they update to 6 that it will fix the issue, but I'm ready to smash my Moto x over this
AlexanderKirov said:
That's weird by the issue seems to be fixed somehow. Everything works just fine for almost 24 hours now, even with an active Wi-Fi.
Still testing.
Click to expand...
Click to collapse
While I hope your problem is "fixed" I would not be too hopeful. I have had this problem as long as I've had the phone. Sometimes it goes away for a while but it always returns. Right after I unlocked my bootloader and it did a complete factory reset the problem went away for a week but it eventually returned. I've seen similar problems reported with all the MX14 variations and nobody seems to have a solution. There was a thread on the Moto forums with folks reporting these issues to Moto but nothing ever came of it. Seems to be connected to wifi somehow because I don't seem to drop the BT connection if wifi is turned off. Not really a useful solution but it does seem to work. I just gave up and put a BT toggle button on my homescreen.
I had the same problem using marshmallow, I downgraded to 5.1 and it went to normal
Count me in on this 'issue' too. 5.1 XT1096 rooted and BL unlocked. It seems to have started around mid-December and I can't think of any particular change that caused it. Pretty much have to toggle BT 2-3 times a day at this point. FWIW, I started having the problem before the BL unlock so basically factory reset did nothing to fix the issue.
Is there perhaps a way to have the BT automatically toggle at fixed intervals a couple of times a day?
jimbo0914 said:
Count me in on this 'issue' too. 5.1 XT1096 rooted and BL unlocked. It seems to have started around mid-December and I can't think of any particular change that caused it. Pretty much have to toggle BT 2-3 times a day at this point. FWIW, I started having the problem before the BL unlock so basically factory reset did nothing to fix the issue.
Is there perhaps a way to have the BT automatically toggle at fixed intervals a couple of times a day?
Click to expand...
Click to collapse
Update: I changed over to Android M on CM13 and no longer have this issue. Nice not to have to power toggle the BT function a couple times a day anymore.
YMMV
Met the same problem after updating to Android M.
I often connect to BT during driving and after a few days working normally, my headset will be disconnect without any "notification".
My solution is to wipe cache, after that BT connection will work well for another few days.
Never met this issue in Android L, but I just love M so much.
Looking for better solution / fix.
I found this thread while searching for some solution for my BT+Android Wear problems. I have them since circa february / march 2017.
But today, I got a problem with non-Wear watch (Fossil Q Grant). I noticed my phone was locked even if I have smart lock set up. I checked fossil q app, the watch was connected, it received notifications so far. But in the phone settings, in smart lock, all my devices vanished. I checked the BT setting and saw the same. All my paired devices disappeared! It happened after nothing more than a restart, after my fossil lost connection earlier today and did not want to reconnect. So I restarted the phone.
This happened to me the second time already, but first time I somehow did not pay attention because I was frustrated by the Wear app problems and weekly factory resets to get my Wear watches working.
Could our issues be related? Some bluetooth software bug in phone? THIS IS PURE HELL!
Moto X4 cant come soon enough.

Note 9 started calling self upon Bluetooth pairing?

So here's a wierd one. Have a SM-N960U1 on Android 9. Everything's been fine but as of last Friday every time it pairs with a Bluetooth device (headphones, car, etc.) it starts calling itself? I re-paired all devices, turned BT off and back on, restarted phone, etc., but this behavior persists. Music is also terrible during this time, but realized by accident when I press Device Care widget to optimize phone the BT device announces 'Call Ending', and music again sounds great. However there's no record of any outgoing call in Phone App. I didn't realize what # was being called until I got in my car and saw it was dialing itself, but again, this phantom call does not show up in Recent Calls history? Any ideas?
Ugh... Same
Same man. Just letting you know you're not alone and following for a resolution.
smart lock on?
Removed all trusted devices from smart lock and it still happened.
Did a support Chat with Samsung, they recommended a soft reset (Vol dn + Power, similar to a Battery pull) which solved it temporarily when I turned on Bluetooth but since then the bug continues. No new updates or setup changes I'm aware of before this started happening. They also suggested running in safe mode and disabling Apps one at a time to see if the issue can be isolated (aren't these supposed to 'be' smartphones? Evidently there's no log of what it's doing) Will try that or another Chat session when I get some time again.
Ive been having this issue for a week or so as well. Every time I get in my car, I have to end the call. Its got to be a software update that caused the issue.
I'm thinking now it could be related to Bixby. I don't use it (remapped to google assistant & flashlight on long press using bxActions) but I recall I allowed it to update recently in case it gets better in the future.
Same issue here ... Sprint Note 9 on Pie ... Bluetooth headphones even has issues. I have to make a phone call and end it to be able to control volume from the headset (changing it from in-call audio to media audio).
Yup, those are the symptoms. Bluetooth headphones sound terrible and has no device control until the 'phantom' call that starts on it's own is manually ended.
I had this same problem and finally narrowed it down to a single app. In my case, it was the RC Phone (Ring Central) app. Upon contacting the vendor, they confirmed it was a known issue with a recent update.
With it uninstalled I have no issues.
Good luck
ogretech said:
I had this same problem and finally narrowed it down to a single app. In my case, it was the RC Phone (Ring Central) app. Upon contacting the vendor, they confirmed it was a known issue with a recent update.
With it uninstalled I have no issues.
Good luck
Click to expand...
Click to collapse
Awesome tip!
I use Ring Central App for keeping up with work phone messages. A few days ago started the phone in safe mode and had no BT issue, then back in 'un-safe' mode at first it didn't happen but cycling the headphones on and off it did occur again so I was faced with narrowing it down to which App. After reading your post I went into RC Phone settings, Mobile App Settings, Default Launching, and turned off 'Call From Android Dialer' since I don't use that feature and so far no issue!
Thanks for the tip, hopefully this setting change continues to solve this.
Still good after a couple days and weekly auto phone restart (Sat @ 3:00 AM). So nice not to have to end a phantom call that interrupts the stereo after 10 seconds every time I start the car.
Thanks again for the RC Phone tip.
You guys are definitely not alone. I unfortunately do not use the ring central app so I am not sure what is causing it for me...
I'm on the note 10 and have only had this problem pop up recently out of nowhere... I have no idea what could be my problem as I do not have RC Phone installed on my phone
Possible Solution
Hey, I posted a few days ago about having this same problem and not being a user of ring central. I got to thinking and tested this out. The Voxer app was the issue for me. I uninstalled this app and I haven't had any problems since. I am not sure about why the most recent Voxer update caused my phone to start doing this but I hope this helps someone else.
Possible Solution
Some may have tried this. Let me know.
My wife has Honda Hands Free 2016. In the past 30 days it started this same freaky behavior as all of you list.
She has a Samsung s9+.
She also has had Voxer installed on her phone and has had for many years. I will have to check to see if a recent update hit.
But, this is what seems to work for me at this point........
Told Honda Hands Free to completely forget her s9+. Then disabled blue tooth on the s9+.
Turn Entire Honda car off.
Turn Honda back on, told it to connect to my Samsung phone SM-J320A. Verified Honda was connecting properly to my SM-320A with no issues. All good with no freaky behavior. As info Voxer is not installed on my SM-320A.
Turned bluetooth back on s9+ then added the Samsung s9+ back to Honda Hands Free and told it to completely forget my SM-320A.
So far this has stopped the freaky behavior. If it comes back I will update here and then I will try uninstalling Voxer.

Google assistant microphone not working until re-enabled, but stops working again.

My google assistant doesn't hear me anymore. When going into settings and stopping the google service and re-enabling it, makes it work again for a short while, but stops working again after a while.
Furthermore, ok google wont work ever, and is also greyed out in settings.
Is there a fix for this?
Did you ever get this fixed?
I have just started having this issue with my p30 pro where the google assistant is not listening to me, i have tried uninstalling/reinstalling assistant, and clearing cache, but it seems that google on my phone at least is determined not to listen.
I am hoping that there is a solution this is quite frustrating
Thank you
Jason
jsbagshaw said:
Did you ever get this fixed?
I have just started having this issue with my p30 pro where the google assistant is not listening to me, i have tried uninstalling/reinstalling assistant, and clearing cache, but it seems that google on my phone at least is determined not to listen.
I am hoping that there is a solution this is quite frustrating
Thank you
Jason
Click to expand...
Click to collapse
im having the same problem on my p30 pro as well, i have factory resetted my phone but the problem is still there. WTF!!!!
same problem here for a week or so.
I must add that the voice recorder app works correctly but when making a call the other person starts hearing me after some seconds, as if the mic takes time to be online.
Tried removing all permission to the mic from apps other than Google to no avail.
Seems to works correctly when wired to headphones
Also, voice search/dictation in google apps (gboard, youtube...) has the same problem

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