[Q] Blacklisted Phone AT&T - AT&T Samsung Galaxy S 5

Hi guys.
I went through a lot of web sites past couple of months and now I've decided to ask you by myself. I got a present from my GF. Sam Gal S5.
She bought it on a craiglist. She tried it with her AT&T SIM card and it worked. Anyway.. she gave it to me. SIM card denied. I've paid $30 to get a code to unlocked.. Great. Buy what was my surprise. After I got in and made a couple of phone calls to providers I find out that the phone is blacklisted. I tried to get ATT sim card also but doesnt work.
So I started to look for an advice... Ive done root, changed ROM etc. But now... i dont know where else to look.
Obviously it was stolen. But I feel sorry for her and she for me...
Is that just a piece of garbage or is there ANY way to fix it?
I dont even know if im able to ask here.
Any advice or opinions helps.
Thank you
Mike

I think you're kinda screwed...Craigslists scams happen all the time..best bet if your gonna buy a phone on there is to both meet at the AT&T store and go through the whole transfer process.
Sent from my SAMSUNG-SM-G870A using XDA Free mobile app

So ... there is no way to make it work?

Unhived__Mind said:
I think you're kinda screwed...Craigslists scams happen all the time..best bet if your gonna buy a phone on there is to both meet at the AT&T store and go through the whole transfer process.
Click to expand...
Click to collapse
The official reply from carriers is that once a phone is blacklisted it is impossible to undo. Whether or not it's a limitation of the technology (one-way trip) or if it's just company policy, the output is the same. You and your girlfriend have learned an expensive lesson. You can use it as a wi-fi-only device or a media player, but once a phone is blacklisted it will never be able to connect to a cellular network again.
The reason the phone worked with your girlfriend's SIM card was because the real owner of the phone hadn't called to report the phone stolen yet.

taytrlik said:
So ... there is no way to make it work?
Click to expand...
Click to collapse
If you have proof of purchase and go to At&t whit it they maybe able to add to your account and unblock it.
Clicking from notecable N910A

Change Carriers
taytrlik said:
Hi guys.
I went through a lot of web sites past couple of months and now I've decided to ask you by myself. I got a present from my GF. Sam Gal S5.
She bought it on a craiglist. She tried it with her AT&T SIM card and it worked. Anyway.. she gave it to me. SIM card denied. I've paid $30 to get a code to unlocked.. Great. Buy what was my surprise. After I got in and made a couple of phone calls to providers I find out that the phone is blacklisted. I tried to get ATT sim card also but doesnt work.
So I started to look for an advice... Ive done root, changed ROM etc. But now... i dont know where else to look.
Obviously it was stolen. But I feel sorry for her and she for me...
Is that just a piece of garbage or is there ANY way to fix it?
I dont even know if im able to ask here.
Any advice or opinions helps.
Thank you
Mike
Click to expand...
Click to collapse
Mike, your situation stinks so bad. I was in a similar spot with a T-Mobile HTC M8, which stopped working after I got it off craigslist and then subsequent IMEI checks shows that it is blocked/blacklisted from T-Mobile's network due to a balance owing from the original purchaser. However, since the phone was not reported stolen, the IMEI is not actually blacklisted/blocked from all carriers, but only T-Mobile. So I bought the SIM unlock code for a few bucks online so that I could unlock the phone for other carrier use. I have tested and verified that my phone works on AT&T, even though it is blocked on T-Mobile. So...you might consider changing your carrier or selling it to someone who can use it on another carrier (with full disclosure to that buyer, of course).

Related

? about bringing a phone into ATT for activation, custom rom

Hello, just wanted to ask this and see what other people thought. I don't think it would be an issue, but just want to be sure.
So I am buying a Nexus 6 for my Dad for his b-day, and what I want to do is root/install the Chroma rom on it before I send it to him. Question being if I do this for him and then he brings the phone into ATT to get a nano sim for it, is ATT going to give him grief if they notice that the phone is rooted/custom rom'd?
mva5580 said:
Hello, just wanted to ask this and see what other people thought. I don't think it would be an issue, but just want to be sure.
So I am buying a Nexus 6 for my Dad for his b-day, and what I want to do is root/install the Chroma rom on it before I send it to him. Question being if I do this for him and then he brings the phone into ATT to get a nano sim for it, is ATT going to give him grief if they notice that the phone is rooted/custom rom'd?
Click to expand...
Click to collapse
if you/he owns the phone, it doesnt matter what anybody who works for att thinks. you have that right.
My experience is that it makes no difference as to what rom you have on the phone.
Sent from my iPhone using Tapatalk
mva5580 said:
Hello, just wanted to ask this and see what other people thought. I don't think it would be an issue, but just want to be sure.
So I am buying a Nexus 6 for my Dad for his b-day, and what I want to do is root/install the Chroma rom on it before I send it to him. Question being if I do this for him and then he brings the phone into ATT to get a nano sim for it, is ATT going to give him grief if they notice that the phone is rooted/custom rom'd?
Click to expand...
Click to collapse
U don't need to activate the phone on Att. You can tell them that you need a nano sim at a store and they will give it you. insert it and you should be good to go. U will need to activate the sim for your line.
When I activated my N6 i just asked for a new nano sim. I even declined them adding my imei on the account.
They activated the sim. I made a call and checked data and walked out. No issues.
qnc said:
I even declined them adding my imei on the account.
Click to expand...
Click to collapse
Out of curiosity, why?
It came from an issue along time ago. So I just refuse to have it on the accounts.
qnc said:
It came from an issue along time ago. So I just refuse to have it on the accounts.
Click to expand...
Click to collapse
Understood. It it is anything others could benefit from, would you mind sharing?
cam30era said:
Understood. It it is anything others could benefit from, would you mind sharing?
Click to expand...
Click to collapse
Yeah no problem.
I had activated some phones through a third party seller. You know, the authorized agents. While activating my new phones I did not realize that he was writing down the imei from my old phone.
I'm a phone junky and switch phones on my account all the time. Hell on my 1 line today I have used Nexus 5, iPhone 4s and Nokia 1020.
Everything was fine for a while then the new phone stopped working.
Called Cust svs and they told me that my imei was bad I switched phones and then my old one did not work. It was reported stolen too. The guy I bought the phone from reported the imei as stolen, but he reported the wrong one from his list and gave another. So he said.
Now my old phone and new phone were not working. He said it was a mistake. He did not ask for any money or ransom for the imei, but that stopped me from buying on contract i always pay full price for unlocked phones and when ATT ask for IMEI I always decline since I don't carry insurance on my phones.
I admit it was probably a freak incident but I don't give it out anymore and decline when asked.
I'm sure that ATT has a way to get the info, I just don't provide it.
Now I sound like the crazy old guy with a tin foil hat.
@qnc,
Actually you don't sound crazy at all. It's an interesting story, and I think we all could take a lesson from it. Caveat emptor.
FWIW: I don't believe a carrier can get your IMEI directly from your device.

Bought a Used Nexus 6 AT&T Won't SIM Unlock

So I messed up and bought an AT&T Nexus 6 on Swappa. IMEI checked out okay and all looked good. Seller said he'd used it on Verizon and was a nice guy.
Decided a little later to try out T-Mobile service and it turns out it is still carrier locked to AT&T. They (AT&T) have told me several different stories, but the latest one is that the original owner has to call and request the unlock. Well the person I bought it from bought it used ... And he's been trying to, I presume, find the original owner to see about him getting it unlocked.
Anyway, I messed up and I have learned not to trust an IMEI alone. But does anyone have any suggestions? I tried two unlocking services and they each took a week and came back with unable to unlock and gave a refund. AT&T unlock site says they can't locate the IMEI.
Anyone been through this? When I insert a sim it requests a sim unlock code. With my Verizon sim, I can make and receive calls and texts if I dismiss the sim unlock prompt, but no data. I can't even find where to enter APN settings to try that out.
At my wits end.
sbrownla said:
So I messed up and bought an AT&T Nexus 6 on Swappa. IMEI checked out okay and all looked good. Seller said he'd used it on Verizon and was a nice guy.
Decided a little later to try out T-Mobile service and it turns out it is still carrier locked to AT&T. They (AT&T) have told me several different stories, but the latest one is that the original owner has to call and request the unlock. Well the person I bought it from bought it used ... And he's been trying to, I presume, find the original owner to see about him getting it unlocked.
Anyway, I messed up and I have learned not to trust an IMEI alone. But does anyone have any suggestions? I tried two unlocking services and they each took a week and came back with unable to unlock and gave a refund. AT&T unlock site says they can't locate the IMEI.
Anyone been through this? When I insert a sim it requests a sim unlock code. With my Verizon sim, I can make and receive calls and texts if I dismiss the sim unlock prompt, but no data. I can't even find where to enter APN settings to try that out.
At my wits end.
Click to expand...
Click to collapse
i think you can just use a sim unlock website idk a trustworthy one though
I would tell the person you bought it from to take it back. If he refuses dispute it through PayPal and they will side with you, have him pay return shipping, and refund your money out of his PayPal account once the delivery is confirmed by the shipping service. I think you have 180 days to file a dispute through PayPal. PayPal is extremely biased for buyers, which works in your favor in this case.
Whether that guy knew or not isn't important. He sold you a phone without disclosing that it was sim locked. Not to mention if you're seeing the error on verizon then so was he (he scammed you). Either way that's his problem to figure out after you get your money back.
Also please leave this information in his feedback on swappa. Those of us who buy and sell every month or more need honest feedback to know who to avoid.
billycar11 said:
i think you can just use a sim unlock website idk a trustworthy one though
Click to expand...
Click to collapse
Already tried two I've used before. It's hella weird that AT&T is messing around ... I don't want to go the hardball route but if he can't find anything out from the original owner I may have to.
Restola said:
I would tell the person you bought it from to take it back. If he refuses dispute it through PayPal and they will side with you, have him pay return shipping, and refund your money out of his PayPal account once the delivery is confirmed by the shipping service. I think you have 180 days to file a dispute through PayPal. PayPal is extremely biased for buyers, which works in your favor in this case.
Whether that guy knew or not isn't important. He sold you a phone without disclosing that it was sim locked. Not to mention if you're seeing the error on verizon then so was he (he scammed you). Either way that's his problem to figure out after you get your money back.
Also please leave this information in his feedback on swappa. Those of us who buy and sell every month or more need honest feedback to know who to avoid.
Click to expand...
Click to collapse
I let Swappa know. They are apparently working on the issue. I'll give him a little bit to try and resolve it.
sbrownla said:
I let Swappa know. They are apparently working on the issue. I'll give him a little bit to try and resolve it.
Click to expand...
Click to collapse
I've sim unlocked at least 4 or 5 different phones with cellunlocker.net
have you tried them yet?
Sent from my Nexus 6 using Tapatalk
HolyAngel said:
I've sim unlocked at least 4 or 5 different phones with cellunlocker.net
have you tried them yet?
Sent from my Nexus 6 using Tapatalk
Click to expand...
Click to collapse
Yup. They were the second. They couldn't do it. So they refunded. The IMEI isn't blacklisted so I really don't know what's up.
And the fact that I can call and text with Verizon, but only data is blocked, is weird. The phone registers on Verizon's network and shows up in My Verizon under my account.
sbrownla said:
Yup. They were the second. They couldn't do it. So they refunded. The IMEI isn't blacklisted so I really don't know what's up.
And the fact that I can call and text with Verizon, but only data is blocked, is weird. The phone registers on Verizon's network and shows up in My Verizon under my account.
Click to expand...
Click to collapse
If the phone is picking up the network that means it's not sim locked! There's something else going on here....
Sent from my Nexus 6 using Tapatalk
BigDig said:
If the phone is picking up the network that means it's not sim locked! There's something else going on here....
Sent from my Nexus 6 using Tapatalk
Click to expand...
Click to collapse
It has to be SIM locked.
T-Mobile SIM won't register on the network at all even though it's an active SIM. The T-Mobile SIM works in my other phones. Verizon SIM registers but no data available, and it still prompts me for a SIM unlock code even though I can make and receive calls and send and receive texts.
Honestly, if there's a work-around out there I'm down to find out. I can't even locate the APN settings on this thing ... Had to go in through a Nova Launcher widget.
Phone wasn't payed for or ATT would unlock it. They only lock data.
prdog1 said:
Phone wasn't payed for or ATT would unlock it. They only lock data.
Click to expand...
Click to collapse
Sigh. They couldn't just tell me that ... I like this phone but I don't like being ripped off.
This bodes poorly for my first return to Nexus devices, but my bad for not getting a real Nexus. Whatever that is.
sbrownla said:
Sigh. They couldn't just tell me that ... I like this phone but I don't like being ripped off.
This bodes poorly for my first return to Nexus devices, but my bad for not getting a real Nexus. Whatever that is.
Click to expand...
Click to collapse
Luckily you bought from Swappa. They should hook you up. Then buy new from Playstore for discounted price. If it was cheaper there is a reason. Or find a swappa seller with a good history.
sbrownla said:
Sigh. They couldn't just tell me that ... I like this phone but I don't like being ripped off.
This bodes poorly for my first return to Nexus devices, but my bad for not getting a real Nexus. Whatever that is.
Click to expand...
Click to collapse
Don't wait for Swappa. They really don't have any leverage. You need to raise a dispute on PayPal. They have the leverage to get you your money back.
prdog1 said:
Luckily you bought from Swappa. They should hook you up. Then buy new from Playstore for discounted price. If it was cheaper there is a reason. Or find a swappa seller with a good history.
Click to expand...
Click to collapse
The seller has a good history, and has been communicating with me. I just don't know if he really knew how not unlockable this phone is. AT&T did a number on it, first with the extra software and then with the aggressive carrier lock. I'm not used to carrier locked phones since I'm on Verizon. They don't do that.
cam30era said:
Don't wait for Swappa. They really don't have any leverage. You need to raise a dispute on PayPal. They have the leverage to get you your money back.
Click to expand...
Click to collapse
They require that they are notified first. Then Pay Pal. It's fine.
sbrownla said:
They require that they are notified first. Then Pay Pal. It's fine.
Click to expand...
Click to collapse
You are correct. Swappa will work out fine with a cooperative seller. But if the seller proves to be uncooperative at any point, they have no means to help further. If one opens a dispute on PayPal, it can be cancelled at any time. In a case like this, I'd start with PayPal now.
sbrownla said:
They require that they are notified first. Then Pay Pal. It's fine.
Click to expand...
Click to collapse
I believe your phone is SIM unlocked. Before unlocking mine, if I inserted a VZW SIM, I got a popup with something like "unauthorized SIM. Enter unlock code to continue".
I don't follow. If it prompted you before you unlocked it it would have been SIM locked. SIM unlocked devices don't prompt you to enter a network or SIM unlock code.
sbrownla said:
I don't follow. If it prompted you before you unlocked it it would have been SIM locked. SIM unlocked devices don't prompt you to enter a network or SIM unlock code.
Click to expand...
Click to collapse
Correct. I am saying that it appears that your N6 is unlocked.
Nope it appears that mine is SIM locked. Not unlocked because if it was I wouldn't be prompted to enter the code. And it would have data on any active SIM. I'm going to try a refund. If that doesn't work, maybe someone with AT&T will want one. For a great price. Ugh.

T-Mobile Device Unlock App Says Not Recognized by Service Provider

I had to send my phone into LG for repair. I am a Prepaid T-Mobile customer. Since I got the phone back, whenever I try to open the app to check on Permanent Unlock (as I have done temp in the past), the app get this error when Connecting to NetworkL:
Device not recognized by your service provider. Please call customer care.
Well, I tried using chat service on their website and all that resulted in was the person thinking they should send in an unlock request for me. I knew this was wrong. Next day I get an email from the unlock dept telling me to use the app
Since I figure people here tend to be smarter than a telco tech support person, I would ask here before pursuing this further with Tmo.
This is in fact the same phone I sent in...I checked the IMEI, etc. Using the same tmo sim card.
Any ideas?
Thanks
I have gone through this with T-Mobile and LG. Because you are prepaid there is no account for you at T-Mobile. According to them, the new rules are: you must be active (have an account), have either spent $100 on your account or have purchased $100 to be used on your account, and be active for 40 days. So you could borrow someone else's sim card that is in good standing, post paid, older than 40 days, and has had $100 spent or is in the account. YES, this is extortion at it's finest! The only other way would be to find a verified seller that has a money back guarantee, who is willing to unlock your phone for a fee. The cheapest legit one I saw on the internet was about $55. NOW, you can use MetroPCS, T-Mobile, and Simple Mobile sim cards without unlocking your phone because Metro and Simple are MVNO's (subsidiary carriers that use T-Mobile towers. You CAN'T use AT&T, Verizon, etc. BUT you can't switch from T-Mobile to Simple Mobile. You can switch from T-Mobile or Simple Mobile to MetroPCS. I did it.
thevmax said:
I have gone through this with T-Mobile and LG. Because you are prepaid there is no account for you at T-Mobile. According to them, the new rules are: you must be active (have an account), have either spent $100 on your account or have purchased $100 to be used on your account, and be active for 40 days. So you could borrow someone else's sim card that is in good standing, post paid, older than 40 days, and has had $100 spent or is in the account. YES, this is extortion at it's finest! The only other way would be to find a verified seller that has a money back guarantee, who is willing to unlock your phone for a fee. The cheapest legit one I saw on the internet was about $55. NOW, you can use MetroPCS, T-Mobile, and Simple Mobile sim cards without unlocking your phone because Metro and Simple are MVNO's (subsidiary carriers that use T-Mobile towers. You CAN'T use AT&T, Verizon, etc. BUT you can't switch from T-Mobile to Simple Mobile. You can switch from T-Mobile or Simple Mobile to MetroPCS. I did it.
Click to expand...
Click to collapse
Hmm. I am sadly aware of tmo's FU to prepaid customers needing service, as I have experienced it as well.
But, before I sent it in this app did recognize my phone and would allow me to temp unlock. It is only since it came back from LG repair that it stopped working. This was a period of maybe 10 days.
One item I question, but imagine it is nothing is that under the battery next to the original label with IMEI, model, seriel, etc , they place another label that has a barcode with the imei numbers next to that LB (Leather Back). Above that is shows HB811LB, but then after that BT01 EU.
No idea what that was about but EU made me think Europe.
I am interested to know if and/or how you got this resolved. I am suffering the exact same issue with a T-Mobile LG V10 after sending it in for repair.
Same thing with me, i was able to get the prompt to temp or perm unlock before i sent my g4 off to LG. Phone came back same IMEI on sticker and on device after dialing *#06# I get the stupid message device not recognized by your service provider. Please contact customer care. I tried reinstalling the firmware, same firmware that was in there, didn't want to brick the phone again.... still nothing.
I had the same issue and Tech support ended up sending me a new device. I purchased a phone and it ended up failing during a software update and wouldn't boot. Had to send it into LG for repair. Got it back andnit wouldn't unlock with the same error. Tech Support had sent me a replacement device brand new not refurbished after about 2 phone calls complaining about it not recognizing my device in the unlock app.
Sent from my LG-H811 using XDA Premium HD app
motive said:
I had the same issue and Tech support ended up sending me a new device. I purchased a phone and it ended up failing during a software update and wouldn't boot. Had to send it into LG for repair. Got it back andnit wouldn't unlock with the same error. Tech Support had sent me a replacement device brand new not refurbished after about 2 phone calls complaining about it not recognizing my device in the unlock app.
Sent from my LG-H811 using XDA Premium HD app
Click to expand...
Click to collapse
Hmm nice to know, the only problem is i bought this phone from someone and I'm in Canada.
motive said:
I had the same issue and Tech support ended up sending me a new device. I purchased a phone and it ended up failing during a software update and wouldn't boot. Had to send it into LG for repair. Got it back andnit wouldn't unlock with the same error. Tech Support had sent me a replacement device brand new not refurbished after about 2 phone calls complaining about it not recognizing my device in the unlock app.
Sent from my LG-H811 using XDA Premium HD app
Click to expand...
Click to collapse
Maybe I should call them again. Last time I tried they basically said FU to me. They repaired it and that was that. Frankly, the only thing keeping me with these TMO arses is that I have a super cheap prepaid plan they no longer offer.
Of course my concern with them replacing the phone is that the replacement could have any of the other various issues that this LG quality control clusterF*** has.
Thinking along the lines of it being my last LG product instead. Maybe even sell it now before the flood and use my little LG Leon backup phone I bought when I initially sent this one in for service.And Maybe tell TMO FOOO too.
Whatever LG is doing when they are flashing phones back to stock after them being bricked, is really messing up the phones. I sent out another one and the IMEI is clear fully paid off and the device unlock app is pulling the same ****. I'm not impressed. T-mobile won't unlock the phone either because i'm not the original owner. There is no block what so ever on the phone. PURE B.S on T-mobile and LG's part.
On the phone with LG now. So far getting the same run-around. He is actually calling TMO support because he simply won't believe they can't fix it.
If I don't get a replacement, I may be selling this phone, done with LG for good and ordering a Moto X Pure or something
I don't mind a screw up by a company, but you best stand behind your product properly or foo you and your company, IMO.
Results of call.....Total Failure. The LG person pawns me off on a TMO person who asks for my number so they can call back. Instead, they just transferred me to a TMO support idiot who had no idea whatsoever about what was going on. Really sick of both these company's Bull****. Pretty sure this is my last LG product ever.
Decided to try again using Chat.
So annoyed with LG and TMO right now I may sell the phone and buy a Nexus 6p and Foo to all LG products in the future.
I think it has to do with LG's firmware they install. Can't see what else it can be. After installing the stock 10n firmware still getting the same error. Not sure what i can do, most likely i'll be selling the phone on swappa.
Masaker514 said:
I think it has to do with LG's firmware they install. Can't see what else it can be. After installing the stock 10n firmware still getting the same error. Not sure what i can do, most likely i'll be selling the phone on swappa.
Click to expand...
Click to collapse
Agreed. Something they are doing when they flash their firmware is causing the problem. It is NOT T-Mobile (albeit their quality of service for prepaid customers sucks ass
And that is fine if they fix the issue. Now they are just being ****tards and I have about had it.
All I can say is that after the quality control debacle of the G4, you'd have to be a fool to buy a G5. I know I won't
Barsky said:
Agreed. Something they are doing when they flash their firmware is causing the problem. It is NOT T-Mobile (albeit their quality of service for prepaid customers sucks ass
And that is fine if they fix the issue. Now they are just being ****tards and I have about had it
Click to expand...
Click to collapse
The more i speak to t-mobile the more i hate them, who puts an unlock app on a phone? In Canada we buy a phone same day get an unlock code and call it a day. I'm sure people will be leaving t-mobile to go elsewhere.
Sent from my LG-H812 using Tapatalk
Masaker514 said:
The more i speak to t-mobile the more i hate them, who puts an unlock app on a phone? In Canada we buy a phone same day get an unlock code and call it a day. I'm sure people will be leaving t-mobile to go elsewhere.
Sent from my LG-H812 using Tapatalk
Click to expand...
Click to collapse
It's because that crazy ass John Legarde is a jerkoff and this is their way of screwing over customers on Sim Unlocking. They actually put something in there that disallows the normal way of sim unlocking, if you put CM on your phone that will prompt for an unlock code (I bought one cheap).
T-Mobile is just simply an ASSHOLE company run by a human freak of nature
Barsky said:
It's because that crazy ass John Legarde is a jerkoff and this is their way of screwing over customers on Sim Unlocking. They actually put something in there that disallows the normal way of sim unlocking, if you put CM on your phone that will prompt for an unlock code (I bought one cheap).
T-Mobile is just simply an ASSHOLE company run by a human freak of nature
Click to expand...
Click to collapse
I also heard that you cant root it put in the international rom, put in a foreign sim and it asks for an unlock code. After that the phone says unlocked but it actually isn't. I wish i knew for about development i'd tear one of the 2 phones apart and try to fet the partition that allows us to bypass the unlock.
Sent from my LG-H812 using Tapatalk
Masaker514 said:
I also heard that you cant root it put in the international rom, put in a foreign sim and it asks for an unlock code. After that the phone says unlocked but it actually isn't. I wish i knew for about development i'd tear one of the 2 phones apart and try to fet the partition that allows us to bypass the unlock.
Sent from my LG-H812 using Tapatalk
Click to expand...
Click to collapse
Hah. Well, I am just trying to have it work being totally legit. It has nothing to do with rooting and romming, that much know as the problem existed right out of the box from them. Also, before the repair, the app work 100% rooted or not.
duplicate. my bad.
I always wonder why that button says Edit/Delete, but you can never delete them. :laugh:
Well, I just ordered a Nexus 6p with Project Fi. If I like it I will port my tmo number to it and be done with LG....since fi uses tmo, I will simply be done dealing with them directly.
Not sure I see any downsides to this
Hah, decided to make one last attempt with LG tech support, this time via email. Besides explaining to them why their initial reply was wrong, I also told them I have pretty much given up on future LG purchases and that I have a nexus 6p on the way to replace this phone. Just got another reply and supposedly he is kicking it up to his manager. We will see what happens, but I am not raising my expectations. Nothing says I can't cancel the nexus 6p.

my G4 was reported stolen been using it for more then a year

bought this phone on april of 2016 off craiglist it was unlocked. brother sent it to me to mexico used telcel and then movistar..
and on this past 19th my phone didnt want to make calls only emergency.. i live a place where theres alot of killings as they fight for control of the towns. drug lords are in a battle since feb.. so i heard that when the marines or military are in cities or towns they cut all cell phone comunications. not sure if its true.. so i tought it was that as theres been alot of military on the town and 3 helicopters.. so next day samething but my moms phone was working fine... so i asked my niece for a telcel sim card. i inserted the sim and i got service and called my moms phone.. so i assumed i had a bad sim. but then i tried other movistar sim my mothers and samething happened no service. but not on telcel.. so i tought movistar blocked me. my mom lost her phone a cheap phone and i reported from my phone for stolen.. but its was confusing.. so a might have enter mine.. day after it was locked.. partially as i could use telcel..
so i call movistar and they said that my sim card was inactive cause it was reported lost . i gave my info and customer service activated my sim card again... supposely never tried it in another phone.. then i waited but no service i only get emergency calll only.. so i used telcel for 2 days and then samething it now tells me emergency calls only on telcel too.... called tmobile and they said that the imei was not on their records....tmobile website that checks imeis status and i tried it and it says that it was reported stolen.. after more then a year.??
was it really reported stolen..?? or did movistar locked it.? can they read imei with sim card inserted.? cause ive never gave them my imei.. ??
am very pissed stress anxiuos.. and hurt.:crying::crying:. i hate people that take advantage of others. they deserve to die.. yes die.. we donst need those people... sorry am very frrustrated.. and mad.. i dont like beign lied to.
i happen to have anxiety attacks.. so i gather this money with alot of sacrifice... i cant hold a job besides jobs in mexico are a joke..
I bought a G4 on craigslist and it turned out being blocked. It was blocked because there was an unpaid balance with Tmobile. I bought it very cheap for at the time I got it so i was a little suspicious to begin with but I got it so cheap it was not worth my time and gas money to return it to the guy I bought it from. I got his name and had his phone number and picture i took of him with the phone when i got him to write me a receipt. He gave me some story about he let his room mate put it in his name and and the room mate didn't make the payments and so on. He was willing to give me my money back but i just decided to keep it and use it as a Wifi phone.
I called Tmobile and they couldn't really tell me anything because the account was in someone else's name and they also did not seem to care about getting the phone back and told me they would be glad to sign me up for service and sell me a new phone.
I had planned to use it on Ting and it was blocked...not locked. From what I understand the phone sends out a code ever time it logs onto the network. I am not sure if it is just imei number but there is some unique identifier for every phone. And once the blocked process is done the phone can not connect to the network. I found out companies in the US share these blacklist numbers now and if you are on it there is not much you can do besides changing out the chipset for one with a clean imei. I did not know they were now sharing these numbers with Mexico but it makes sense as i read that a lot of stolen phones go either there or to Europe where the info was not yet being shared.
I really enjoy my G4, even though it is just for wifi use, I use it with google voice. I really hate i can't connect it to a mobile network though, so much in fact that I am considering buying another G4 off ebay or somewhere (an unlocked, unblocked one). If the G4 was waterproof and had a fingerprint reader I would have already bought one. Oh and another thing that is holding me back now is the locked bootloaders. I have been reading and trying to figure out which ones can be unlocked and rooted now. From what i can gather is that 811 and 815 models can still be rooted...and 811s only if they are not updated to a certain point.
Now I am debating Moto G's and a few other phones that are unlocked and will work on all US carriers. I still feel the G4 is a nicer phone for the money than a lot of them, even with all the issues there have been with the G4s. Sorry to hear about your phone, not sure if you have google voice in Mexico but if so you might want to check it out. There may also be some other apps that let you use it as a wifi phone as well.
fuzzy_ said:
I bought a G4 on craigslist and it turned out being blocked. It was blocked because there was an unpaid balance with Tmobile. I bought it very cheap for at the time I got it so i was a little suspicious to begin with but I got it so cheap it was not worth my time and gas money to return it to the guy I bought it from. I got his name and had his phone number and picture i took of him with the phone when i got him to write me a receipt. He gave me some story about he let his room mate put it in his name and and the room mate didn't make the payments and so on. He was willing to give me my money back but i just decided to keep it and use it as a Wifi phone.
I called Tmobile and they couldn't really tell me anything because the account was in someone else's name and they also did not seem to care about getting the phone back and told me they would be glad to sign me up for service and sell me a new phone.
I had planned to use it on Ting and it was blocked...not locked. From what I understand the phone sends out a code ever time it logs onto the network. I am not sure if it is just imei number but there is some unique identifier for every phone. And once the blocked process is done the phone can not connect to the network. I found out companies in the US share these blacklist numbers now and if you are on it there is not much you can do besides changing out the chipset for one with a clean imei. I did not know they were now sharing these numbers with Mexico but it makes sense as i read that a lot of stolen phones go either there or to Europe where the info was not yet being shared.
I really enjoy my G4, even though it is just for wifi use, I use it with google voice. I really hate i can't connect it to a mobile network though, so much in fact that I am considering buying another G4 off ebay or somewhere (an unlocked, unblocked one). If the G4 was waterproof and had a fingerprint reader I would have already bought one. Oh and another thing that is holding me back now is the locked bootloaders. I have been reading and trying to figure out which ones can be unlocked and rooted now. From what i can gather is that 811 and 815 models can still be rooted...and 811s only if they are not updated to a certain point.
Now I am debating Moto G's and a few other phones that are unlocked and will work on all US carriers. I still feel the G4 is a nicer phone for the money than a lot of them, even with all the issues there have been with the G4s. Sorry to hear about your phone, not sure if you have google voice in Mexico but if so you might want to check it out. There may also be some other apps that let you use it as a wifi phone as well.
Click to expand...
Click to collapse
h811 can be unlcoked but only in MM from version 20i upwards upto latest 20v.
I had planned to use it on Ting and it was blocked...not locked. whats the difference.?
well i have called tmobile and i have heard this morning that its is not blocked from their side.. but last night anotherone said it was.. i had this phone for more then a year.. i hope maybe it isnt blocked by tmobile but from movistar .. as i accidentally placed my sim card number its so confusing.. talked to movistar but they want me to show proof of purchase.. wich i dont have.. at the time i got mine they were around 450$ am really depressed..
Blocked is blacklisted, once it goes on it doesn't come off the blacklist unless the original account owner pays off what is owed, at least in the case of my phone it is like that. Tmobile has an IMEI online checker https://es.t-mobile.com/verifyIMEI.aspx when i enter mine i get a message:
Your device is locked and will not work on the T-Mobile network. If you think this is a mistake, call Customer Service.
Another IMEI checker I use says that: The device has been BLOCKED by T-Mobile carrier.
I guess if i were you and the person at Tmobile told me it wasn't blocked by them, I would have said send me a sim card. And then got their name.
I have read about a lot of people getting scammed with the G4, person finances the phone, sells the phone then files an insurance claim. The person that buys the phone can use it for a while, sometimes months, not sure about years. The process finally catches up, the phone gets blacklisted and the person that bought it second hand and thought things were fine is left with a phone that can't be put on a network. I don't know if that is what happened with your phone or not, just saying it could be. I would check several imei checker websites if I were in your position.
I have other phones but none as nice as my G4, I like the phone and would really like to have it as my main carry phone but now I have seen them for 139 USD new on ebay, a good used one under 100. I may go for one or I may try to get something that is unlocked and works on all US carriers.
I hope you get things worked out with yours. I never even got mine hooked up with a carrier but I have enjoyed rooting it and using it as a wifi home phone and using the IR blaster. I have got moneys worth out of it just doing things like that. I now run Lineage on it and have Hangouts, Google assistant, Atmos and Nova launcher among other things so I am happy. I am pretty sure i don't want one that is not rooted though.
Edit: Locked means it can only be used on a certain network. If a phone is network locked say it is a Tmobile phone, it can only be used on Tmobile.
fuzzy_ said:
Blocked is blacklisted, once it goes on it doesn't come off the blacklist unless the original account owner pays off what is owed, at least in the case of my phone it is like that. Tmobile has an IMEI online checker https://es.t-mobile.com/verifyIMEI.aspx when i enter mine i get a message:
Your device is locked and will not work on the T-Mobile network. If you think this is a mistake, call Customer Service.
Another IMEI checker I use says that: The device has been BLOCKED by T-Mobile carrier.
I guess if i were you and the person at Tmobile told me it wasn't blocked by them, I would have said send me a sim card. And then got their name.
I have read about a lot of people getting scammed with the G4, person finances the phone, sells the phone then files an insurance claim. The person that buys the phone can use it for a while, sometimes months, not sure about years. The process finally catches up, the phone gets blacklisted and the person that bought it second hand and thought things were fine is left with a phone that can't be put on a network. I don't know if that is what happened with your phone or not, just saying it could be. I would check several imei checker websites if I were in your position.
I have other phones but none as nice as my G4, I like the phone and would really like to have it as my main carry phone but now I have seen them for 139 USD new on ebay, a good used one under 100. I may go for one or I may try to get something that is unlocked and works on all US carriers.
I hope you get things worked out with yours. I never even got mine hooked up with a carrier but I have enjoyed rooting it and using it as a wifi home phone and using the IR blaster. I have got moneys worth out of it just doing things like that. I now run Lineage on it and have Hangouts, Google assistant, Atmos and Nova launcher among other things so I am happy. I am pretty sure i don't want one that is not rooted though.
Edit: Locked means it can only be used on a certain network. If a phone is network locked say it is a Tmobile phone, it can only be used on Tmobile.
Click to expand...
Click to collapse
i had so many things going thru my mind i didnt pay attention to ir. you right and i get it.. well thanks for your wishes...
in the morning i called and a guy told me that my phone isnt locked or blocked. that its fine theres no report of it. for beign stolen.. so not so sure i gave them another call later today and this time a nice lady talked to me and kindly check and told me samething that it isnt blocked or locked from them. no reports. that i should ask the carrier am on to unlock it..
thing is they want proof of purchase my carrier already told them that it was a used phone... they still want proof so ill see how that goes.. at lest it isnt blocked. :good:
update
took it to customer service and the block has been removed.. yay.
raptorddd said:
update
took it to customer service and the block has been removed.. yay.
Click to expand...
Click to collapse
:good:

Carrier Locked? Sim Locked? UICC Locked? What state is my phone in?

I bought an SM-N960U used off of letgo about a month ago now and I have been trying to get it to work for me but I am still having a few issues.
The guy I bought it from, who himself bought it used, was using it on T-Mobile and I am able to make and receive calls okay and get internet okay with Verizon. The phone was originally a Sprint phone. It continuously gave me "Activation was Unsuccessful" fullscreen messages repeatedly until I used adb to disable com.sec.omadmspr and com.sprint.ms.smf.services.
When swapping SIMS from different carriers the phone DOES NOT ask for an UNLOCK code.
When I first got the phone I tried to call Sprint and ask if the phone was Carrier locked thinking that if there was a small amount owed or something perhaps I could pay it and UN-Carrier Lock the phone... Well, that didn't go well. Since I wasn't on the account and couldn't provide the name or phone number of the old owner they wouldn't tell me if there was OR wasn't a carrier lock on the phone. Eventually I got them to take the IMEI but they still told me nothing.
So, I've been using the phone daily for about a month now, but because of it's problems (the app that won't run) I still have to carry my old phone as well. This phone is always on Roam. One time when trying to fix it I dialed the *228 PRL update number. That was a mistake. It broke my internet to the point where NO ONE was able to fix it. I went to a Verizon stone. No help. I called customer service. No help. They transferred me to Tech Support.... finally they had me swap in one of my older SIM cards and they programmed that one to work.
TLDR; The phone works with VZW voice and data, but is always on roaming, some apps refuse to work properly, under UICC Unlock the phone says it is locked to Sprint Sims and sometimes the data connection drops and it says it doesn't work because of "Data Roaming" being disabled.
What version of locked is my phone? Is it safe to start flashing it?
ref: https://forum.xda-developers.com/ga...h-firmware-t3958791/post80093967#post80093967
you probably has nothing to do with your problem but it may be of some help if you contact the guy mentioned in this thread for the LG V20, it's a guy that works for sprint and you can contact him on the Sprint Users forums ..
He may be able to help you with the sim unlocking of your phone, there's nothing to lose I think!
give it a shot ... look at this thread and then register for an account on the Sprint Forums and look for the guy..
https://forum.xda-developers.com/v20/help/lg-v20-ls997-successfully-unlocked-oreo-t3835061
You need to contact the person who sold you the device and ask them for assistance. As they may need to contact Sprint to activate the device and unlock it for you.
kbrn said:
you probably has nothing to do with your problem but it may be of some help if you contact the guy mentioned in this thread for the LG V20, it's a guy that works for sprint and you can contact him on the Sprint Users forums ..
He may be able to help you with the sim unlocking of your phone, there's nothing to lose I think!
give it a shot ... look at this thread and then register for an account on the Sprint Forums and look for the guy..
https://forum.xda-developers.com/v20/help/lg-v20-ls997-successfully-unlocked-oreo-t3835061
Click to expand...
Click to collapse
Hey thanks! I looked at this link and think maybe this guy can help. I sent him a message!
Hoping for the best!
iceepyon said:
You need to contact the person who sold you the device and ask them for assistance. As they may need to contact Sprint to activate the device and unlock it for you.
Click to expand...
Click to collapse
Thanks, but the guy I bought it from bought it used, so he wont have any Sprint account info, so then I'd have to try to track down the person he bought it from... and on and on and I dont know how long or fruitful the search would be... and again... I'm on the phone right now, on Verizon with a Verizon SIM. I dont think its carrier locked... but then I dont know what's going on.
towdy said:
Thanks, but the guy I bought it from bought it used, so he wont have any Sprint account info, so then I'd have to try to track down the person he bought it from... and on and on and I dont know how long or fruitful the search would be... and again... I'm on the phone right now, on Verizon with a Verizon SIM. I dont think its carrier locked... but then I dont know what's going on.
Click to expand...
Click to collapse
They don't want to make it easy for people to re-purpose stolen phones. There are things a legitimate owner can do in order to make a phone ready for re-sale, and it sounds like these things didn't happen for the phone you bought. It all sounds a bit fishy, doesn't it?
gruuvin said:
They don't want to make it easy for people to re-purpose stolen phones. There are things a legitimate owner can do in order to make a phone ready for re-sale, and it sounds like these things didn't happen for the phone you bought. It all sounds a bit fishy, doesn't it?
Click to expand...
Click to collapse
Thanks, but if I thought "it sounds a bit fishy" I probably wouldn't have bought the used phone in the first place... and I certainly wouldn't have called Sprint and given them the IMEI and asked them; the people that could render my phone a useless brick, with one tiny bit of information, for help. Each smart phone I've bought in the last few years has been used because frankly to me it seems to be the best way to buy them financially. $1000 the day they come out or $200 - $300 6 - 12 months later used.
towdy said:
Thanks, but if I thought "it sounds a bit fishy" I probably wouldn't have bought the used phone in the first place... and I certainly wouldn't have called Sprint and given them the IMEI and asked them; the people that could render my phone a useless brick, with one tiny bit of information, for help. Each smart phone I've bought in the last few years has been used because frankly to me it seems to be the best way to buy them financially. $1000 the day they come out or $200 - $300 6 - 12 months later used.
Click to expand...
Click to collapse
Point is, when someone is about to buy a used phone from a stranger, make sure it is factory reset and then immediately call the carrier and confirm the IMEI is clean and that it has been carrier unlocked, else, don't buy it. Obviously it's not advice for you, since you already did it the wrong way. This is a good lesson for posterity.

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