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So, about 24h ago, my phone lost the ability to dispense and intake sound. Just like that. A peculiar thing is that only audio jack works.
I didn't drop it or hit it or damaged it in any way, nor did anyone else, the phone was with me all the time. It just stopped playing the sound whether it's a ringing or sms or a notif of any kind. Music don't play on speaker, and when a call happens, there is absolutely no sound on either end of the line.
I did a factory reset and a V20b reflash and everything else and... nothing helped
Is it a hardware fault?
UsernameWasTaken said:
So, about 24h ago, my phone lost the ability to dispense and intake sound. Just like that. A peculiar thing is that only audio jack works.
I didn't drop it or hit it or damaged it in any way, nor did anyone else, the phone was with me all the time. It just stopped playing the sound whether it's a ringing or sms or a notif of any kind. Music don't play on speaker, and when a call happens, there is absolutely no sound on either end of the line.
I did a factory reset and a V20b reflash and everything else and... nothing helped
Is it a hardware fault?
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looks like a hardware fault to me, but it could be something pretty simple. It sounds like your saying the mic died also? this would narrow the issue down if so.
Did you have headphones plugged in before the issue?
Sent from my Nexus 5 using Tapatalk
JoinTheRealms said:
looks like a hardware fault to me, but it could be something pretty simple. It sounds like your saying the mic died also? this would narrow the issue down if so.
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Yes, the mic died, too, because when called, the person on the other end gets no sound whatsoever from my part. It's the same the other way around, which is strange since the mic and ear speaker are on the opposite sides of the phone. What takes out both of them + the main speaker?
I recorded a film with camera while a moderate music played in the room, but there's nothing but crackling.
Ben36 said:
Did you have headphones plugged in before the issue?
Sent from my Nexus 5 using Tapatalk
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Yes, maybe 3 hours before I noticed the problem the first time. I listened to music while outside.
If you're aiming at the phone thinks it has earphones always connected, it's not that. The phone clearly registers when they are plugged in and when they aren't by displaying, or not, the earphones icon in the notifbar.
Sounds like a weired issue to me. Once it happened, did you reboot the phone after this isue occured?
If I remember correctly, my old phone (not this one) had exactly same issue, I think rebooting and clearing cache and stuff (not sure if factory reset) fixed the issue. Worth a shot before going to fix the hardware
It's happened to me many times on my last Sony phone. Just keep jamming the headphones in and out and it should clear, the phone still thinks they're plugged in
Sent from my Nexus 5 using Tapatalk
Heres the LG 4x service manual if your interested, https://drive.google.com/file/d/0B_oeOAvJTvExc3RiQnN0NGQtanc/edit?usp=sharing
Tcm9669 said:
Sounds like a weired issue to me. Once it happened, did you reboot the phone after this isue occured?
If I remember correctly, my old phone (not this one) had exactly same issue, I think rebooting and clearing cache and stuff (not sure if factory reset) fixed the issue. Worth a shot before going to fix the hardware
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Yes, a few times. Factory reset and V20b reflash, too (It was on official 4.1.2 anyway), and wiped all the partitions from boot menu.
Ben36 said:
It's happened to me many times on my last Sony phone. Just keep jamming the headphones in and out and it should clear, the phone still thinks they're plugged in
Sent from my Nexus 5 using Tapatalk
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As I stated in my previous post, phone detects the headphones the normal way when they are plugged in and displays the headphones icon in notification bar, and removes it when I pull them out. Furthermore, music players pause/stop playing the moment the phones are unplugged.
JoinTheRealms said:
Heres the LG 4x service manual if your interested, https://drive.google.com/file/d/0B_oeOAvJTvExc3RiQnN0NGQtanc/edit?usp=sharing
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Thanks, I'll have a look, but I'm not really sure what I can or should do.
The thing is, the phone is under a year old and has warranty, so I elect not to open it by myself... yet. Just don't want to leave it at the shop where it'll most certainly spend at least 10 days before anyone even looks at it (because of Easter and International Workers' Day). I'm also baffled by the fact that the ear speaker on top of the phone doesn't work. If it were just the bottom part, I would've gotten a replacement and switched it myself (one part holds both), but it's obviously something more complicated than that and I don't dare to discover what on my own.
In any case, I'll see what I can do about the problem after the holidays and I'll keep you apprised of the outcome.
Epilogue: The motherboard was faulty and they gave me a new phone.
Does anyone else have a slight crackle noticeable at high volume while playing songs or loud noises? Its a slight crackle and you can tell the sound is not as pure as it should be. Put a song on YouTube full blast and see if you can notice any little crackle, you might notice sound is not butter smooth....
I have a crackle on the bottom speaker with the stock ringtone. i posted about it on here, but noone responded
I have the same issue with the volume is all the way up. But if I lower the volume a little it's good. This phone is crazy loud
a software update can fix that.........
mr pnut said:
a software update can fix that.........
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If it does it will just limit the max volume.
Yea it sounds like a software blip actually. The sound isnt like a rattle from an unseated or blown speaker its strange. I wonder why no one else hasnt brought this up...
I had issues the first day but none recently... Maybe they just need to break in
Yea if i blownin the top speaker while its playing it crackles loke crazy. Not that you shoukd do that. I did very lightly. The bottom speaker does not. Might have to rma.
Happens in top speaker for me as well. I notice it particularly well with the second half of the ringtone/notification sound, "Ganymede." Should we ask for a replacement?
shadrage said:
Happens in top speaker for me as well. I notice it particularly well with the second half of the ringtone/notification sound, "Ganymede." Should we ask for a replacement?
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I'm not sure.. I wish I had another nexus to compare it too... Since we have a month ill wait until I can somehow get to test another. Ill post back.
NightSkyCode said:
I'm not sure.. I wish I had another nexus to compare it too... Since we have a month ill wait until I can somehow get to test another. Ill post back.
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This has to be an audio bug. I have also noticed it on my ATT Model. I have also noticed that the ringer volume drops dramatically when receiving calls. It is also hard to hear the person on the other unless the phone is held close to the ear.
Been having the same issue. It seems to mainly happen at the beginning of some notification sounds, almost like it has trouble initializing the sound on command.
I noticed this when I was playing a game, after muting all sounds, it sounds like the speaker is still active and produces noise. Its more of a hum than a crackle, for me at least. I I'm pretty sure its a software issue and not a hardware.
jazzstatic2 said:
This has to be an audio bug. I have also noticed it on my ATT Model. I have also noticed that the ringer volume drops dramatically when receiving calls. It is also hard to hear the person on the other unless the phone is held close to the ear.
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With regards to the popping/crackling/buzzing that I posted earlier in this thread (I think on the last page to be exact; also this may be different from what you're describing), I have confirmed via a replacement device that I just received today that it was a hardware defect, NOT a software defect. There is no popping/crackling/buzzing or anything like that with the new one, and I even held them side by side and did a comparison for another person just to make sure I'm not crazy haha (though it was pretty apparent when the new one didn't exhibit the problem I was hearing with the first one). On a side note, the screen on the new one looks like it has better whites (I didn't have a problem with the other screen, and it looked just fine to me, but side by side you can see a difference and I guess I got a two for one on this by doing the exchange!)
And finally, I didn't have to update the replacement out of the box like I did the first phone, which means they're now shipping phones that already have the latest update applied to them. Just thought I'd check back to let you all know that if you do have this issue, you SHOULD RMA/exchange it for a new one, because it is NOT a software glitch if you have the same issues that I described previously.
Hope this helps =]
shadrage said:
With regards to the popping/crackling/buzzing that I posted earlier in this thread (I think on the last page to be exact; also this may be different from what you're describing), I have confirmed via a replacement device that I just received today that it was a hardware defect, NOT a software defect. There is no popping/crackling/buzzing or anything like that with the new one, and I even held them side by side and did a comparison for another person just to make sure I'm not crazy haha (though it was pretty apparent when the new one didn't exhibit the problem I was hearing with the first one). On a side note, the screen on the new one looks like it has better whites (I didn't have a problem with the other screen, and it looked just fine to me, but side by side you can see a difference and I guess I got a two for one on this by doing the exchange!)
And finally, I didn't have to update the replacement out of the box like I did the first phone, which means they're now shipping phones that already have the latest update applied to them. Just thought I'd check back to let you all know that if you do have this issue, you SHOULD RMA/exchange it for a new one, because it is NOT a software glitch if you have the same issues that I described previously.
Hope this helps =]
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Yes it does help, thanks! Im going to rma mine monday and post back with my results also.
I first noticed a problem with my speakers when I made my first call. My nexus 5 always had great call quality but my friend sounded so hollow and not at all as clear as on the 5.
Then I tried sounds, music. It definitely has a noticeable 'peak' and high and low notes flatten and rattle. Is this what you all are experiencing?
Sent from my Nexus 6
Anyone noticing issues with WhatsApp? I can't seem to hear the conversation tone while I'm chatting. The notification rings just fine, it's just the conversation tone. I've factory reset, but made no difference. Any help will be appreciated.
hey all, i definitely have crackle on the bottom speaker. i do not have any issues with the top. I hear it with notifications as well as music. Here is a good test YouTube video that i am using to see if anyone can compare. I have to hit the vol rocker down 7 times from full volume to get crackling to go away.
I've contacted Google (i purchased through Google Play Store) and they are shipping out a replacement saying this should not happen.
Here are the steps they had me take to test the device.
1) make sure Bluetooth was off
2) check the volume settings for all types of notifications (ringtone, alerts, alarm...)
3) reboot into safe mode and see if it still persists
---> to boot into safe mode, hold the power button like u are going to turn the phone off, when the "Power off" option pops up on screen, long press it and it will ask if you;d like to boot into safe mode. THIS ONLY LETS STOCK APPS TO RUN, thats why i used youtube for the example.
4) factory reset(they asked how i did it, i did it normally through the system settings)
After this, the rep explained that this was the first time she heard of the issue and the replacement device shouldn't have any speaker issues.
I also asked if it will be a new device and she said yes, no refurbishes. If the issue happens again, she mentioned to call back in and they will replace it no problem. Hopefully this first replacement won't have the same problem, but i love the phone so much that im willing to have them ship multiple out until i get a good one.
hope this helps!!
EDIT: forgot to mention, they put a hold on your credit card for up to 7 days until they receive the device back. You SHOULD choose next day shipping as that will be part of the hold and your card will NOT get charged for any extra shipping charges.
Wish me luck!!!
here is a quick youtube video i made comparing a faulty device and a working device
pay attention to the "dings" in the beginning of each part of the video, you may have to watch it a couple times to hear the difference - to me its noticeable right away. The first 3-4 seconds of the video sounds fuzzy/crackly... The same "dings" around 7 seconds are not fuzzy or crackly at all.... there you have it folks, Hardware defect!
Same issue here
Tried factory reset etc, still same volume lowering amd crackling
Hi.
I have searched for this problem and haven't found anything useful. When I get a notification from let's say Facebook Messenger, it's either too quiet or doesn't produce a sound at all. After a couple messages get through one after another, it gets louder.
Is there a setting I'm missing?
I've noticed it too. Whats weird is that this happened to my Droid 3. Its annoying. A great example was my alarm this morning. I heard it really lite then it jumped to its correct volume setting. Every, please chime in if you've been noticing this!
Noticed this on alarm. I don't mind ascending volume but it's not ascending volume at all - more like very low and a crescendo to its normal volume.
This is new with Lollipop for me. It happens with all sound. I can even go to the volume settings, and the first time I 'preview' a sound it will do the same thing before it corrects itself (afterwards the previews will then work fine until I pause for a minute and try again.. then same problem).
Bumping this.. becoming a problem. Anyone have a fix or workaround?
In addition to above, I'm also noticing that I have my volume set to max.. but occasionally I'll find it somehow reset itself to "mid" levels.
I don't think this is something that can be turned off or on, most likely it's some kind of bug. Let's just hope it gets fixed soon, it's really annoying
The Motorola forms say it's a safely feature, preventing you from damaging your hearing if it goes off while it's next to you head. It should at least be an option.
Sent from my XT1095 using xda-developers.com, powered by appyet.com
I found that if I use the volume rocker to change the volume it sometimes makes the volume turn off. Instead I go into settings/sound and change the volume from there
Same issue here. Samsungs have this exact same "feature" too, drove me nuts back when I owned one. When I create ringtones, I create them with the intent of getting the impact of the song or melody right in those first few seconds, and "increasing ring" completely ruins it. I installed this app for the Samsung back when it was on either ICS or KK, but sadly it doesn't seem to work with Lollipop. Maybe we can all bug the developer to make it work with Lollipop?
https://play.google.com/store/apps/details?id=com.shumoapp.disableincreasingring&hl=en
I'm rooted, so if anyone knows where to go in the system files to change this, I'd be willing to try it.
Sent from my XT1095 using xda-developers.com, powered by appyet.com
Elsydeon said:
Same issue here. Samsungs have this exact same "feature" too, drove me nuts back when I owned one.
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I don't think this is an escalating ringtone feature -- I think it's a bug. Possibly it's just really poorly implemented, but I've used escalating volume on ringtones with CM before and compared to that, the volume inconsistencies here are far too sudden and inconsistent. For example, sometimes half my notification is quite (or possibly completely silent?) and sometimes the entire sound comes out at the desired volume.
It also does it for tone it makes when you change the volume (i.e. the first time you click vol up/down, the tone it makes is way too quite, then you have to change the volume a couple of more times to get it play at the correct volume). Hopefully this isn't something they designed on purpose, b/c if it is then that's just a terrible user experience (why would I want the preview of how loud I'm making the volume to come out at the wrong volume?)
piccit said:
I don't think this is an escalating ringtone feature -- I think it's a bug. Possibly it's just really poorly implemented, but I've used escalating volume on ringtones with CM before and compared to that, the volume inconsistencies here are far too sudden and inconsistent. For example, sometimes half my notification is quite (or possibly completely silent?) and sometimes the entire sound comes out at the desired volume.
It also does it for tone it makes when you change the volume (i.e. the first time you click vol up/down, the tone it makes is way too quite, then you have to change the volume a couple of more times to get it play at the correct volume). Hopefully this isn't something they designed on purpose, b/c if it is then that's just a terrible user experience (why would I want the preview of how loud I'm making the volume to come out at the wrong volume?)
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After using my Moto X for almost a week, I'm starting to see what you're saying, but I'm not sure Motorola would see it as a bug. I've noticed more than once my phone will be sitting right in front of me, and while the screen flashes on for a notification, no sound follows it, even though my notification volume is clearly up. If I go back in and try running manual tests, the notification sound works fine. It's possible that my notification tone (I picked Tejat) is just so short, that the 1-2 seconds it plays for is enough to get lost entirely as part of that initial volume ramp up.
Also have the same issue as you with the initial press of the volume control rocker as well...this issue also seems to extend to any menus that involve picking a sound file to play (like picking a ring tone). Any initial file played will always have its first few seconds lost, and then all sounds will play fine afterwards. If you exit the selection menu and go back in, same thing happens.
My guess is that the initial time an app plays a sound, the first few seconds get lost...following that, it'll play it ok. If you exit the app, it seems like this behavior is reset...which could be where it feels like the volume is inconsistent. But this overall behavior does seem like a permanent escalating ringtone "feature".
This is definitely a "feature" that's coded in the framework. There used to be an xposed module that would take care of this and turn it off. I think it's highly specialized to each individual ROM/device, but you guys that are rooted could try it and see if it makes a difference. I know I will once I get my device.
This is part of the system I think. Because when I get a message notification although is less than one second I can hear it perfectly loud and clear even with the phone "deep sleep", but when I get a call the ringtone always sounds very smooth and after one second goes louder. I think this should be an option and no a " must have"
I have the same problem with ringtones, notifications and in-app sounds, and it all started since I upgraded to Lollipop, so I don't think this is a feature, because it didn't happen on Kitkat. Also, when using Whatsapp and Facebook Messenger I noticed that the internal sounds of these apps are messed up, they sound very very quiet or they don't sound at all.
I think we should go to Motorola forums to let them know about this annoying bug.
krogan said:
I have the same problem with ringtones, notifications and in-app sounds, and it all started since I upgraded to Lollipop, so I don't think this is a feature, because it didn't happen on Kitkat. Also, when using Whatsapp and Facebook Messenger I noticed that the internal sounds of these apps are messed up, they sound very very quiet or they don't sound at all.
I think we should go to Motorola forums to let them know about this annoying bug.
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Agreed, this has to go up to software issue. I mainly bought the X over a Nexus 5 due to the front facing speakers, it is quite a shame that the one thing I was looking forward to has a flaw on it (at least with the lollipop update).
I've noticed this issue too ever since the Lollipop update. At first I thought I had done something wrong because I couldn't find anyone else reporting the problem, but a buddy of mine said he noticed it too. I don't see how this could possibly be an intended function, as most stock notification sounds are so short that they finish before the "crescendo" actually gets to a high enough volume. It also doesn't happen on a consistent basis. I can get one notification that is perfectly loud start to finish, and the next will start super quiet or be completely inaudible.
Does anybody know if there's a support thread for this with Motorola?
I just opened up a discussion on the Moto support forums for this issue. Hopefully something comes from it.
Workaround!!!
Settings --> Sound & notification --> Audio Effects --> Turn the Equalizer OFF for the speaker.
Worked for me!
FootySr said:
Workaround!!!
Settings --> Sound & notification --> Audio Effects --> Turn the Equalizer OFF for the speaker.
Worked for me!
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Not for me. ? Mine's been off for some time.
Does anyone know how to turn off the increasing volume for the ringtone, i just want it full at first ring
aford89 said:
Does anyone know how to turn off the increasing volume for the ringtone, i just want it full at first ring
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Im curious about this too. I've noticed that it "increases" with everything though; notifications, alarms and even playing youtube videos. I wonder if this is a bug to be fixed at some point.
HyperM3 said:
Im curious about this too. I've noticed that it "increases" with everything though; notifications, alarms and even playing youtube videos. I wonder if this is a bug to be fixed at some point.
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I don't think it's a bug. It is standard behavior on Moto phones. Although it annoys me too.
wvcadle said:
I don't think it's a bug. It is standard behavior on Moto phones. Although it annoys me too.
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Really? Granted, I havent had a Moto phone since the original Atrix but I dont remember it happening on that. I dont necessarily care that it increases on ringtones or alarms, its mostly for maybe a half second. The problem is notification tones that are about half a second long that i dont hear.
I love this feature, I hate sudden loud ringtone.
Dxtra said:
I love this feature, I hate sudden loud ringtone.
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I agree, I kinda like this feature too. Just some food for thought guys - the speakers on this phone are pretty powerful. The gradual escalating volume might be a measure to ensure that the speakers don't blow out.
Sent from my 64GB MB Nexus 6
I too want first ring to be at the setting I choose, not gradual.
jjhiza said:
I agree, I kinda like this feature too. Just some food for thought guys - the speakers on this phone are pretty powerful. The gradual escalating volume might be a measure to ensure that the speakers don't blow out.
Sent from my 64GB MB Nexus 6
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If saving the speakers from blowing might be reason this is done, then why isn't it applied to alarms, youtube etc?
PDP///M said:
If saving the speakers from blowing might be reason this is done, then why isn't it applied to alarms, youtube etc?
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I'm not sure, that's a pretty good question. I might be wrong, but maybe Google assumed that 1) YouTube videos are watched at a user-defined volume anyway, so why mess with it, and 2) there are apps that have volume escalation for alarms, and we'll install them if we want them.
Honestly, I have no idea. All I know it's that 1) there are many times when my ring tone volume was all the way up, and an incoming call would be a shock to me, when it started blaring, and 2) my girlfriend is loud as hell, so it's nice to have my phone controlling the initial volume of her voice, lol.
Sent from my 64GB MB Nexus 6
Considering just about every app that has sound doesn't do this I doubt its to prevent anything.
Most phone besides moto have ascending ringtones etc. I'm sure there will be a way to get rid of it eventually
When the ringtone/alarm/notification starts, does anyone else have a brief, less than half second, slightly louder tone play? It almost sounds like a pop before my ringer starts to fade in, but you can hear it's the beginning of the tone, just slightly louder then it goes quiet, and fades in
Edit: just did a little testing, it doesn't always happen, it seems like I could force it if I opened a game (clash of clans) for a couple seconds, then stopped and locked the phone.. then when the ringer starts it does the brief less than half second at a med-low volume, then goes to low and starts ramping up. The next call the ringer behaves normally, starts at low and ramps up.
braxync said:
When the ringtone/alarm/notification starts, does anyone else have a brief, less than half second, slightly louder tone play? It almost sounds like a pop before my ringer starts to fade in, but you can hear it's the beginning of the tone, just slightly louder then it goes quiet, and fades in
Edit: just did a little testing, it doesn't always happen, it seems like I could force it if I opened a game (clash of clans) for a couple seconds, then stopped and locked the phone.. then when the ringer starts it does the brief less than half second at a med-low volume, then goes to low and starts ramping up. The next call the ringer behaves normally, starts at low and ramps up.
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yes, i get that sometimes.
ok cool, just got the phone last Wed, and with some of the quality issues that have been popping up, I'm trying to rule out any defects before it's too late lol.. great phone so far, just a few weird quirks like this, hopefully they'll get them ironed out in a timely manner.
I don't mind it on my call ringtone, but it is really annoying with my facebook messenger or my text messages. It also doesn't help that if the notifications aren't full volume then I can't hear anything; because the front facing speakers are always up against my leg in my pocket.
Any word on a work around for this yet?
There is an app in the Play store called "disable increasing ring" and it works great
nitronet said:
There is an app in the Play store called "disable increasing ring" and it works great
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Tried it, not working on my Rooted, unlocked Nexus 6
Any devlopments? I cant stand this "feature" (mainly for alarms).
bump again. Would love to get rid of it. It even does a gradual volume increase when switching from handset to speakerphone on a call. And that's just silly.
Still no solution to this miserable "feature"? Drives me nuts.....
So i called someone just to check the call quality in both ear piece as well as speaker phone. But then i realized that it took a brief moment to activate the loud speaker. First i thought it might be a proximity sensor issue. But after testing it few more times, i found out that proximity's got nothing to do with it. It was always working as intended after i press the loud speaker button. But it always takes a solid 2 seconds to activate. Might just be a minor bug that can be fixed with a software update. And yes i did try clearing cache and recent apps and did try rebooting afterwards. It's still taking 2 seconds to activate.
I can confirm this behavior. I think what it's actually doing is fading the volume up when you switch to speaker, which makes it seem like it takes a few seconds to switch over. The reason I think this is because it seems to do the same thing with ringtones... when my phone starts to ring, it quickly increases the volume over the first second or two of the ring. My guess is some Moto black magics.
treaty said:
I can confirm this behavior. I think what it's actually doing is fading the volume up when you switch to speaker, which makes it seem like it takes a few seconds to switch over. The reason I think this is because it seems to do the same thing with ringtones... when my phone starts to ring, it quickly increases the volume over the first second or two of the ring. My guess is some Moto black magics.
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Ya i guess that's definitely some moto sorcery going on there lolz. And i guess this thread didn't pick any traction because these days, not many people use their phone for calling purpose anyways?
dhaivattrives said:
Ya i guess that's definitely some moto sorcery going on there lolz. And i guess this thread didn't pick any traction because these days, not many people use their phone for calling purpose anyways?
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WAIT. HOLD THE FREAKING PHONE (har har har)....You can make phone calls with this device?
(Also can confirm speaker delay wonkyness)
thetolsonator said:
WAIT. HOLD THE FREAKING PHONE (har har har)....You can make phone calls with this device?
(Also can confirm speaker delay wonkyness)
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Lolz ya exactly right ? ? i was just as shocked as you are right now ?