In-call Volume Issue - Nexus 6 Q&A, Help & Troubleshooting

Hi guys, just got my Nexus 6 last night and was annoyed to discover the low volume during phone calls.
I headed over to the Google Issue Tracker forums and voted for the issue but it seems like only 101 people have voted for this.
I realize this issue has been brought up before, but I was just wondering, is Google working on this issue? Is there anyway to know what they are actually working on/updating now?

Same issue here. Earpiece volume too low.
Just add an URL to your post and there will be more votes.

Related

[Q] Weird volume bug

Hey guys,
I would've posted this issue in the ARHD thread but since the XDA forums' software considers my 2½ year membership as 'not qualified' due to my lack of post-count (I've only submitted three posts so far), I am unfortunately not allowed to give a reply in that respective thread. So I need to explain it to you here.
So I just noticed that after flashing the very new ARHD version 9.3 my media volume bar is a bit glitchy. Now on the lowest volume setting before silence, sounds are so quiet, they're almost not hearable, no matter which App I listen to (e.g. stock Music Player, YouTube, any game). Then, one step louder is about ten times as loud as the lowest setting, which still is not very loud but noticeably louder. Now the weirdest part of all this is that then the next volume step up is quieter than the one before. I would say it's half the volume now. As I'm increasing the volume from there on the sound gets louder bit by bit as it's intended to be. I think the problematic second volume step is about as loud as the fith or sixth.
I cannot guarantee that this is really caused by the new ARHD update but since I updated yesterday, this was when I first noticed this issue.
I'm now looking forward to the next ROM's update as they come in very frequently and quick (thanks to the dev, your ROM is great!) and hope it solves the issue.
Otherwise any help or confirmation of anyone who is having the same problem is greatly appreciated.
Alright, so after a little session of trial & error I figured out that this issue seemed to be caused by the PureXAudio mod.
I reflashed ARHD without installing the PXA mod and now the bug is gone.

Low Earpiece Volume

Hi all, I know that I mentioned this in my other thread, but I thought that it should get more visibility. In short, my earpiece volume is extremely low, even when in-call volume is at maximum. It's almost inaudible, even in a quiet room.
I recently found an open tracker for this Issue:
https://code.google.com/p/android/issues/detail?id=80817
I'd recommend that anyone affected star this, so it gets addressed pronto.
dabomb224 said:
Hi all, I know that I mentioned this in my other thread, but I thought that it should get more visibility. In short, my earpiece volume is extremely low, even when in-call volume is at maximum. It's almost inaudible, even in a quiet room.
I recently found an open tracker for this Issue:
https://code.google.com/p/android/issues/detail?id=80817
I'd recommend that anyone affected star this, so it gets addressed pronto.
Click to expand...
Click to collapse
FWIW, my ear speaker actually seems loud. Had to turn it down. Never had a Nexus device that had to be turned down. I'm still on LNX07M.
Interesting. I don't know if it's related, but I updated to the latest OTA. Hope it's not a hardware issue, as this is definitely not just a little low. It's like a whisper.
Speakerphone is booming though, so hurray for front facing speakers, I guess.
Thank you for sharing the open tracker
Mine was doing this also. What fixed it for me (not sure if this was a coincidence or not) but I turned on the speakerphone will in a call turned volume all the way down, turned off speaker phone and turned phone all the way down then up. Works loud and clear now. Strange though
add my feedback as well.
added feedback too
Bump for other experiencing this.
jmill75 said:
Mine was doing this also. What fixed it for me (not sure if this was a coincidence or not) but I turned on the speakerphone will in a call turned volume all the way down, turned off speaker phone and turned phone all the way down then up. Works loud and clear now. Strange though
Click to expand...
Click to collapse
While the speakers are insanely loud which is good! I am having the same issue with the low volume while in call. I'll give this a try and report back.
Any luck with this working? And if so, is it a permanent fix?
dabomb224 said:
Any luck with this working? And if so, is it a permanent fix?
Click to expand...
Click to collapse
+1 I hope this issue get fixed asap
dabomb224 said:
Hi all, I know that I mentioned this in my other thread, but I thought that it should get more visibility. In short, my earpiece volume is extremely low, even when in-call volume is at maximum. It's almost inaudible, even in a quiet room.
I recently found an open tracker for this Issue:
https://code.google.com/p/android/issues/detail?id=80817
I'd recommend that anyone affected star this, so it gets addressed pronto.
Click to expand...
Click to collapse
I thought I had this issue until I realized I was not putting my ear over the speaker correctly. I'm coming from the N5 so with this larger phone you have to slide it closer out to your forehead. Try again to align it better.
Similar issue here.
Though in my case, the earpiece is lower in all situations. When watching a video the earpiece will be lower than the bottom speaker. Testing each one individually yields the same results no matter which orientation of the device (left channel right channel test).
Sent from my Nexus 6
Same problem here on a 64 gb from T-Mobile.
Sent from my Nexus 6 using XDA Free mobile app
I find the volume on the earpiece best when you treat the front facing camera as the earpiece.
Use it on my right ear and it feels weird, use it on the left ear, then it's perfect.
I know this isn't a solution, but if this helps, why not.
Sent from my Nexus 6 using XDA Free mobile app
After reading this post I realized after having my Nexus 6 almost two weeks, I've still haven't used the phone...
I made a test call, and my earpiece is of adequate volume I actually had to turn it down a little.
BAD MOTO!!
first , its the most expensive nexus device and now the bug is in the MAIN reason phones exist!!
VERY Low ear piece volume, i gifted this phone to my dad and now i am getting it back coz he cant hear a thing, and is fed up of this phone :/ ... this has got to be the priority... i am side loading the OTA and updating to 5.0.1, will let you know if this fixes anything but just wanted to BUMP this tread its a major problem:crying:
I'm on 5.01 and the volume in the earpiece is still low. I mean I can hear it but if I turn it down past half you don't hear anything.
Same problem. Pretty ridiculous.
Just checking in, same issue here. I've tried to make sure I have the earpiece centered over my ear but I have to have the volume on MAX to hear it and even then, it's just not loud enough.
In fact, I've been putting the phone on speaker and turning it down and using it like the if I have any background noise in the room because I just can't hear on it.
My Samsung Galaxy S3 was MUCH louder.

[Q] Nexus 6 Speaker Issues

I was wondering if anyone else was having a problem with their speakers on the Nexus 6 when receiving calls or messages?
Randomly my ringtones & notifications come in crackling as if the speakers are blown. It doesn't happen much but it's kinda annoying. I think the speakers are fine because playing music or watching videos at max volume sounds great.
Any feedback is greatly appreciated
I have also had this issue. I'm running stock rooted with no mods. Would like to hear If anyone else is having this issue as well. Also would this issue be addressed in the new 5.0.1 update?
I am having issues hearing the conversion tone when sending or receiving messages via WhatsApp. The notification rings but within a chat it doesn't play any sound. Is this happening to anyone else? It's driving me crazy.
Same thing here. Especially with FB Messenger.
There definitely seems to be some static or degradation on some of the notification sounds and ringtones. I noticed the same thing.
I think it has an overactive EQ/Preamp type of ordeal going on. I think there is some sort of software built in that is trying to act like a DSP to save the speakers. For Example just turn up your volume to max and keep hitting the up volume. You will probably notice the volume beep will change volume several times throughout that. it will also be noticeable when playing music.
I have also noticed some strange crackling that I never had on previous Nexus devices. I am certain it is software and hope for an update to resolved it. I also noticed that many of the things going through the speakers slowly get louder. For instance, hit the speakerphone button while in a call and it starts at like 50% volume and goes to max in about 5 seconds. Kind of a strange fade up that I haven't had before...
TOCS88 said:
I have also noticed some strange crackling that I never had on previous Nexus devices. I am certain it is software and hope for an update to resolved it. I also noticed that many of the things going through the speakers slowly get louder. For instance, hit the speakerphone button while in a call and it starts at like 50% volume and goes to max in about 5 seconds. Kind of a strange fade up that I haven't had before...
Click to expand...
Click to collapse
I also noticed the gradual increase in volume on everything including alarms. Glad it's a common issue that will hopefully be addressed in a future software update.
Thanks everyone for your feedback.
Nexus 6 Stereo Speaker issue
danotoriusodo said:
I also noticed the gradual increase in volume on everything including alarms. Glad it's a common issue that will hopefully be addressed in a future software update.
Thanks everyone for your feedback.
Click to expand...
Click to collapse
I am having an issue with the stereo speakers on my Nexus 6. Every time I listen to music, watch a you tube video or watch a movie on my nexus 6 device, I notice that when I put it on maximum volume it will get loud then suddenly drop down to between 30 to 50%. I'm not sure what is the deal with that, but I can tell you its freaking annoying. Also been having issues with the fade in as well.
Any ideas on how to fix this issue?
wassefkamal said:
I am having an issue with the stereo speakers on my Nexus 6. Every time I listen to music, watch a you tube video or watch a movie on my nexus 6 device, I notice that when I put it on maximum volume it will get loud then suddenly drop down to between 30 to 50%. I'm not sure what is the deal with that, but I can tell you its freaking annoying. Also been having issues with the fade in as well.
Any ideas on how to fix this issue?
Click to expand...
Click to collapse
Sorry, I haven't had that problem. Since updating to 5.0.1 I've noticed that my original problem hasn't been happening for calls or alarms. It still does happen with the clock app though. What version are you on?
Ever since i updated to 5.0.1
QUOTE=danotoriusodo;58061396]Sorry, I haven't had that problem. Since updating to 5.0.1 Im on 5.0.1, it started after i ran the update.
I've noticed that my original problem hasn't been happening for calls or alarms. It still does happen with the clock app though. What version are you on?[/QUOTE]
I would like to see some of the Viper4Android users chime in. I am hoping V4A fixes all these issues...
What is the probem??
Sent from my Nexus 6 using XDA Free mobile app
Same issue
I'm having the same issue. were you able to get yours resolved? If so, how?
wassefkamal said:
I am having an issue with the stereo speakers on my Nexus 6. Every time I listen to music, watch a you tube video or watch a movie on my nexus 6 device, I notice that when I put it on maximum volume it will get loud then suddenly drop down to between 30 to 50%. I'm not sure what is the deal with that, but I can tell you its freaking annoying. Also been having issues with the fade in as well.
Any ideas on how to fix this issue?
Click to expand...
Click to collapse
The Viper audio download fixed my issues
:good:
jcrawford79 said:
I'm having the same issue. were you able to get yours resolved? If so, how?
Click to expand...
Click to collapse
Same issue. On CM12. Uugh.
Sent from my Nexus 6 using XDA Free mobile app
anyone had this issue sorted yet. today i noticed while using speaker phone there is a static sound and low voice volume any ideas
Viper did not fix the issue
I'm thinking its hardware as I have tried stock and benzo ROM. Nothing seems to fix my low volume issue
Mine does this after flashing kernels or roms sometimes. A clean flash back to stock then reflash rom/kernal with extreme beats fixes it. I've had 3 nexus 6s and they all did this. Even when I flash stock image it don't sound quite right until I flash extreme beats 4.1. Viper has only caused problems for me.
Crackle is noticeable
I noticed the crackle sound straight out of the box simply by testing out some ringtones. This had me disappointed but even worse if I start to think I got a defective unit. It's weird because the problem does not happen very often and it's an issue that I can't demonstrate so easily, but it's there. Reading this post about people having the same problems makes me believe that there could be a update or software solution. By the way, playing music sounds great, the thing happens mostly with game sounds and ringtones.

Notification sounds issues

Has anyone come across their notification and ring tones crackling when they go off. Now this doesn't happen all the time but lately is becoming more frequent. Software bug?
Sent from my Nexus 6
anyone having the same issue with My text I don't get vibrate or notification sound at all with screen on or off and this not having led to notify sucks. software issue??
Sent from my Nexus 6 using XDA Free mobile app
Imprezive13 said:
Has anyone come across their notification and ring tones crackling when they go off. Now this doesn't happen all the time but lately is becoming more frequent. Software bug?
Sent from my Nexus 6
Click to expand...
Click to collapse
I definitely think the crackling is a software but and not a speaker hardware problem. I have the same issue, but it's only intermitten. And there are two or three other threads on here about people with crackling issues with lots of replies. I am hoping a fix may come down the road.
aalopez10 said:
anyone having the same issue with My text I don't get vibrate or notification sound at all with screen on or off and this not having led to notify sucks. software issue??
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
I have this problem also!
Sent from my Nexus 6
PaisanNYC said:
I definitely think the crackling is a software but and not a speaker hardware problem. I have the same issue, but it's only intermitten. And there are two or three other threads on here about people with crackling issues with lots of replies. I am hoping a fix may come down the road.
Click to expand...
Click to collapse
It's pretty embarrassing when I pull out this brand new device that sounds like it was dropped in water or someone tried to clean the speakers and messed them up. Cmon software updates!
Sent from my Nexus 6
there was another thread on this i replied to, but someone mentioned they had the same issue. some people have it with the top speaker, some with the bottom. I get crackling in the bottom speaker... In order to not hear crackling, i have to press the volume rocker down 7 times which is insane.
i contacted Google via Google Play store and they are shipping out a replacement after some initial troubleshooting. The rep i spoke with advised it's not normal for crackling and it was the first she had heard of the issue.
One of the forum members in the other thread mentioned they got their replacement and compared the two side to side with someone else in the room just so he knew he wasn't going crazy. The replacement was 100% working, no crackle. Also he advised the new device shipped with the latest firmware on it so it would seem new batches are getting shipped...
ill be receiving my replacement monday and ill try to come back and post results.
Hope this helps!!
EDIT: here is the link to the comment i was talking about: http://forum.xda-developers.com/showpost.php?p=57118790&postcount=14
see this post: http://forum.xda-developers.com/showpost.php?p=57362399&postcount=19
Yep same here. I've got my sms tone set to "Elara", and sometimes it starts ok and then gets severely garbled. It's almost as if some other background process is interfering with it. In fact I wouldn't mind betting that's what it is. Also sometimes when I send a viber or a fb messenger message it misses the first half of the sound it makes when you hit send.
Definitely something not right with it, and I agree, for a brand new 500 quid handset it's not on.
I am having the static/crackle issue with my calendar notification (doesn't always happen and I can reliably play the notification through the menu). I have posted a video of it on YouTube. This doesn't seem to be a hardware issue to me as it plays fine other teams and other audio (such as watching music videos) seems to play without fault.
Am not permitted to post links, but here it is with a minor edit.
YOUTUBEURL/watch?v=B2-D9jOxthw
I too have this issue.
I have already returned one phone and I still have the exact same issue with "new" phone. Even after the 5.1 update.
Intermittent crackling/garbling/static and occasional popping of some but not all notification sounds. I can not predict when it will happen at all.
I have the crackling too. Got my phone 1.5 weeks ago.
mgymnop said:
I have the crackling too. Got my phone 1.5 weeks ago.
Click to expand...
Click to collapse
return it while you still can Motorola / google will probably never fix it

[Q] Nexus 6 speaker bug. goes from low to loud.

hey guys, I have this weird bug on my nexus 6 and was wondering if any of you are experiencing the same thing. Its weird cause it only happens when I receive phone calls or if im on the speaker phone. Lets say someone calls my ringtone volume will be very low and then a second or two then volume will go up to max. Same if im talking to someone on speaker phone. The volume will start off very low and then go to max after a second or two. When I listen to music or videos it does not happen. Is anyone else having this problem? its not that big of a deal just kinda annoying.
apparently, thats how its supposed to work.
seriously? does that happen on your nexus 6? thats kinda weird.

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