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S5 warranty and knox 0x1 info.

Hi I just want to a inform you that today I just picked up my galaxy s5 from warranty for front camera problems and I was knox 0x1 and they replaced it with new imei and all.i was on xtrestolite with costume recovery but before I return it I flashed stock firmware.
so after all the procedure is done I asked to talk to the technician who saw my phone and asked him about the knox 0x1 warranty and told me that the 0x1 is like a safety for Samsung when they think that you have damaged it, they use the 0x1 to void the warranty, ex overclock or fried Wi Fi chip.
But if the damage on the phone is obvious that is not done by the user they ignore the knox 0x1 and they accept the warranty.
I didn't ask much because the fat manager was on his way and I could see the technician wasn't very comfortable seeing the manager aproaching so I said thank you and bye.
So that was a relief for me I was afraid they will refuse my warranty because of knox 0x1, and there I was playing it cool on the first 3 months about not caring about warranty

thunderc8 said:
Hi I just want to a inform you that today I just picked up my galaxy s5 from warranty for front camera problems and I was knox 0x1 and they replaced it with new imei and all.i was on xtrestolite with costume recovery but before I return it I flashed stock firmware.
so after all the procedure is done I asked to talk to the technician who saw my phone and asked him about the knox 0x1 warranty and told me that the 0x1 is like a safety for Samsung when they think that you have damaged it, they use the 0x1 to void the warranty, ex overlook or fried Wi Fi chip.
But if the damage on the phone is obvious that is not done by the user they ignore the knox 0x1 and they accept the warranty.
I didn't ask much because the fat manager was on his way and I could see the technician wasn't very comfortable seeing the manager aproaching so I said thank you and bye.
So that was a relief for me I was afraid they will refuse my warranty because of knox 0x1, and there I was playing it cool on the first 3 months about not caring about warranty
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Excellent result - question, what country are you in??

MadMic said:
Excellent result - question, what country are you in??
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Click to collapse
now that is an excellent question

Yeah. In my country (Bangladesh), my galaxy s5 also repaired from Samsung customer care with knox triggered 0×1 times..

I am from Greece.
But I don't believe the instructions they have are for Greece service center only, I guess that explains why some had warranty success with knox triggered.

In the entire european union, samsung Will honour the warranty, no matters about KNOX being tripped or not.
Is An enforced E.U. directive.
Enviado desde mi SM-G900F

worf_1977 said:
In the entire european union, samsung Will honour the warranty, no matters about KNOX being tripped or not.
Is An enforced E.U. directive.
Enviado desde mi SM-G900F
Click to expand...
Click to collapse
Confirmed.
Some repair centers try to be funny. But as soon as you ask them to write down responsible person name and reason for repair refusal the KNOX thing is out of the window and device gets serviced.

Went to some Samsung courses and spoke with the guys there, one was from the mobile division and I asked him about Knox and he said that it's a gray area... He asked me what company imports it as it may have their own repair centers and I said that it was Samsung and he said: depends how curios and how much knowledge the guy who repairs it has...

Hi, I'm from Greece, bought the s5 from Vodafone Germany, from the very start i had some issues, like the power button, no matter how I was pressing it, it refused to pop up the menu of restart, close and whenever I could achieve to get it, the phone was locked and the menu did disappear and there I was again at the start, trying to restart the phone. But most annoying is that recently I got a serious screen problem that caused a non fuction phone and making it dead unable to use it. I had to remove several times battery, wait some hours until it could recover by itself, but only until next time within the day or the next day. I called Samsung Greece explained them its a absolutely hardware problem no matter that the Knox was triggered by me. I send it to them to check it and see if it is possible to fix it. But as you can imagine they refused my warranty because of the Knox. Its totally insane!!

jojo30 said:
Hi, I'm from Greece, bought the s5 from Vodafone Germany, from the very start i had some issues, like the power button, no matter how I was pressing it, it refused to pop up the menu of restart, close and whenever I could achieve to get it, the phone was locked and the menu did disappear and there I was again at the start, trying to restart the phone. But most annoying is that recently I got a serious screen problem that caused a non fuction phone and making it dead unable to use it. I had to remove several times battery, wait some hours until it could recover by itself, but only until next time within the day or the next day. I called Samsung Greece explained them its a absolutely hardware problem no matter that the Knox was triggered by me. I send it to them to check it and see if it is possible to fix it. But as you can imagine they refused my warranty because of the Knox. Its totally insane!!
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I'd look further into that mate, EU law means that they can not refuse it because of knox being tripped. They would have to make a case that knox tripping damaged the phone.

sarbe said:
I'd look further into that mate, EU law means that they can not refuse it because of knox being tripped. They would have to make a case that knox tripping damaged the phone.
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Is there any written law I can use that states it? Thanks in advance

jojo30 said:
Is there any written law I can use that states it? Thanks in advance
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[INFO][EU] Rooting and Flashing don't void the warranty
Does rooting your device (e.g. an Android phone) and replacing its operating system with something else void your statutory warranty, if you are a consumer?

I got my phone back, fixed by Samsung with no cost, they changed the power button which was not at all functionable and as long for the screen problem I had , they told me that it had been moved inside and all they did was to screw it properly once again. Any way they could have state anything and could asked any price for their service. I'm glad all went good although know 0x2

I sended my s5 on monday 9th and got it back today with new screen. I had knox 0x1 replaced on warranty and they also did software update. So knox 0x1 doesn't void warranty in Belgium.

Good to know all this, since I just 0x1'd my S5 the other day

I had problems of unresponsive black screen.. I took it to my carrier here in Mexico ( Iusacell ) My Knox was 0X1....they sent it to Samsung and after long wait of two weeks they gave me the phone back, they restored the software and cleaned the screen just to make sure that was not the problem. I knew it was not going to work but I wanted to give it a try. After 5 days of problems approximately around 10 to 20 times a day I went back to the store with the same issue and they gave me a brand new phone which has the mobo 1.100... I been using it for approximately 5 days and I have not had any problems so far.
Sent from my SM-G900H

At least in South America if u r KNOX 0X1 u can't do more than resign and start forgetting about the warranty haha
but there's always an alternative technician if the cellphone its not fully damaged :good:

Welp my warranty is cancelled, just got a call from them after I sent the phone for a earpiece malfunction... And they charged me 250$ as they said they need to replace the motherboard...

gigeaky said:
Welp my warranty is cancelled, just got a call from them after I sent the phone for a earpiece malfunction... And they charged me 250$ as they said they need to replace the motherboard...
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it must be mechanical damage

No it said that the technical team observed that there was an "unauthorized" software modification and I need to pay the motherboard and the kit replacement... I guess they wanted to replace the motherboard so it could set Knox back to oxo as I never dropped the phone or anything else. I took pretty good care of it.

T-Mobile Note 4: JUMP! and Rooting/Custom Recovery/KNOX(0x1)

Hey guys, here's an excerpt from the official Terms and Conditions for T-Mobile's "JUMP!" program. (Downloaded here: https://support.t-mobile.com/servle.../7271-42-606092/JUMP Terms and Conditions.pdf)
Device Eligibility. The Eligible Device must (i) match the IMEI
identified on the EIP Agreement, or at CWork’s discretion any
replacements provided by T-Mobile, the manufacturer, or by the
administrator in accordance with the PHP Terms; and (ii) power
on and have its hardware and software operating in a manner
consistent with the original Manufacturer’s specifications, and
neither have a cracked screen nor water damage (“Good Working
Order”) as determined by CWork in its reasonable discretion
(“Eligible Device”). You must also have paid at least 50% of Your
Device cost for the Eligible Device.
Click to expand...
Click to collapse
Really, I just want to confirm how section (ii) applies to Rooting, Custom Recoveries, and tripping KNOX in this scenario:
Let's say that you've tripped KNOX by rooting or installing a custom recovery, but before trying to use JUMP, you've returned the software of your Note 4 to absolute stock.
The only thing modified at this point is the KNOX indicator (0x1) and the inability to use KNOX features.
I've been told by a T-Mobile representative that JUMP will still cover my Note 4 if the scenario above is true, but I really don't want to proceed with any activity that'll trip KNOX if I can't use my JUMP benefits as a result.
Can anybody possibly provide some extra insight? Thank you in advance. :good:

Waste of Thread....close it

Every time I went in to get a new phone all they checked for was physical damage.

I had the same concerns today and asked. My rep didn't even know what rooting was, and said physical damage was all they cared about. You should search the forums for similar threads before posting. I've seen this question answered the same way before.

They only care about water damage. In fact I briked an s5 last thurs and had my replacement by tues. No worries

Yeah I had the same problem with my note 4 (soft bricked, could fix but downloading stock firmware took so long so by the time it finished I was at the store,), it got covered by JUMP! as far as I know. I still got it replaced because the fingerprint scanner broke in the aftermath of the process.

WARRANTY (Knox tripped)

Hello XDA,
After 6months with this tablet I have found that the processor in my model smt700 can't handle frequencies over 1.6ghz .
When first purchased with stock kitkat the screen flickered a few times then with the OTA lollipop the screen flickered even more so.
After rooting with king root it was then that I could set and test the frequencies and voltage and my conclusion after intensive testing was that my tablet could only be stable running at 1.6 ghz... thumb down !!
At first I didn't trip knox and just flashed tw based Rome with flashfire and after still having screen flickering issues with unexpected reboots I flashed twrp and CYANOGENmod 12 with the same cpublisher overloading at over 1.7ghz...
I have now called samsung who provided me with a prepaid shipping label (Ups) and was told to in luce the original charger and take of screen protector and any case.. as well I have to put o the outside of the box a service number for my service request...
I hope that Samsung won't be so evil with my product and refuse to provide service since my knox is at 0x2 ! !
At worst maybe the refashioned the device to new and at best a WORKING replacement but at worst a complete refusal of service to my device would put a nail in the coffin as for me ever purchasing another SAMSUNG device tablet,computer or T.V.
Samsung told me the expected turn around for the servicing should be around 14days.. I will post the result once my smt700 has returned...
Thanks XDA you have always been more helpful than any of the OEM's...
P.S. has any member here returned there knox tripped tablet for service or replacement with Samsung ??

Isn't the issue when you trip KNOX that repairs which would be covered for free under warranty now going to cost you despite being only 6 months into ownership? I suspect they will just ask for a credit card number before executing your requested repairs. If you refuse they may even charge you for shipping the unit back without any changes.
Sent from my SM-T800 using XDA Premium HD app

Make sure you put it back to complete stock before sending it in.
You never know.
Also not sure how your knox counter has got to 0x2. Mine always stays at 1 no matter how many times I've flashed it.

I have sent in multiple devices with Knox tripped....never an issue. People make such a big deal over nothing. I have NEVER heard of warranty issue due to Knox tripped.

Thank you very much for the reply suzook.
With your response it made my waiting much more hopefull...
I will report back with Samsungs actions regarding my device...
-Ahmed-

suzook said:
I have sent in multiple devices with Knox tripped....never an issue. People make such a big deal over nothing. I have NEVER heard of warranty issue due to Knox tripped.
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ashyx said:
Make sure you put it back to complete stock before sending it in.
You never know.
Also not sure how your knox counter has got to 0x2. Mine always stays at 1 no matter how many times I've flashed it.
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My Knox
Knox warrant void : 1 (0x0208)
Does anyone know specifically what the x0208 mean ??
Thanks Xda and members :good:
-Ahmed-

geminiahmed said:
My Knox
Knox warrant void : 1 (0x0208)
Does anyone know specifically what the x0208 mean ??
Thanks Xda and members :good:
-Ahmed-
Click to expand...
Click to collapse
It's the flash counter, have you flashed 208 times?

No I haven't flashed 208 times.
3 tw roms, 2 kernels, cyanoGenmod, and flash twrp once...

geminiahmed said:
No I haven't flashed 208 times.
3 tw roms, 2 kernels, cyanoGenmod, and flash twrp once...
Click to expand...
Click to collapse
It only seems to do this when non stock roms are flashed.
Maybe it's just a hex code.

ashyx said:
It's the flash counter, have you flashed 208 times?
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Click to collapse
ashyx said:
It only seems to do this when non stock roms are flashed.
Maybe it's just a hex code.
Click to expand...
Click to collapse
many thanks ashyx !!
Any thoughts on what Samsung is going to do with my Knox tripped smt700 ??
:good: :good: :good:

they just denied my warranty claim because my knox was 0x1

djh77 said:
they just denied my warranty claim because my knox was 0x1
Click to expand...
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Just wondering what was the original reason you had to make a claim ?

geminiahmed said:
Just wondering what was the original reason you had to make a claim ?
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Mic stopped working
restored it to the factory firmware, but didn't do anything about the knox value, they called me 1 hour after i dropped it off and said it was rooted and they couldn't cover the motherboard replacement underwarranty
i said "thanks" and picked it up

djh77 said:
Mic stopped working
restored it to the factory firmware, but didn't do anything about the knox value, they called me 1 hour after i dropped it off and said it was rooted and they couldn't cover the motherboard replacement underwarranty
i said "thanks" and picked it up
Click to expand...
Click to collapse
You just have to be lucky, some Samsung service center takes modification and rooting very seriously, other will just ignore it.

[UPDATE]
SAMUNG returned my device with documentation about what they did. The turn around from me shipping and my tablet retuning to me was a week..
Samsung states that they soldered a part on the device and i must say "The tablet is like new"
i am very happy so far...
as far a knox it is still tripped at the same state i left it at oxo208...
great job samsung. they fixed my knox tripped device...
"i wish i would have sent it in a while ago".
thanks...
-Ahmed"

djh77 said:
Mic stopped working
restored it to the factory firmware, but didn't do anything about the knox value, they called me 1 hour after i dropped it off and said it was rooted and they couldn't cover the motherboard replacement underwarranty
i said "thanks" and picked it up
Click to expand...
Click to collapse
Which service center location was this?
Sent from my SM-T810 using Tapatalk

Samsung Note 8 Knox tripped and secure folder not working repair cost

Just got a quote back from Samsung Australia for fixing Knox flag and secure folder, android pay etc. lost due to root. They mentioned that the motherboard needs to be changed and total cost for repair is $340 AUD. Haven’t check about warranty status as they have to honour hardware warranty for 2 years as per the law here software issues notwithstanding.:good:

NO warranty by tripping KNOX!
jetthapar said:
Just got a quote back from Samsung Australia for fixing Knox flag and secure folder, android pay etc. lost due to root. They mentioned that the motherboard needs to be changed and total cost for repair is $340 AUD. Haven’t check about warranty status as they have to honour hardware warranty for 2 years as per the law here software issues notwithstanding.:good:
Click to expand...
Click to collapse
If something is REALLY wrong with your hardware, than it's warranty...
You TRIPPED YOURSELF KNOX, by ROOTING your device -> NO WARRANTY!
So: if you want to use Android Pay, Secure Folder and other things again -> you'll have to pay for it!

Or get a new note 8 Knox is not a software solution alone you destroyed a efuse and that's why the complete motherboard has to be replaced.

cebulank said:
Or get a new note 8 Knox is not a software solution alone you destroyed a efuse and that's why the complete motherboard has to be replaced.
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Click to collapse
henklbr said:
If something is REALLY wrong with your hardware, than it's warranty...
You TRIPPED YOURSELF KNOX, by ROOTING your device -> NO WARRANTY!
So: if you want to use Android Pay, Secure Folder and other things again -> you'll have to pay for it!
Click to expand...
Click to collapse
Thank you for your insights everyone. I think I should’ve made it a bit more clearer. I am fully aware of implied warranty terms and how it works. I wanted to share my experience with everyone here as I couldn’t find this kind of info when I was looking for it. Now at least people can read and beware of the costs involved. It’s a pity there’s no back up e-fuse as that would’ve made the repair cheaper.

jetthapar said:
Thank you for your insights everyone. I think I should’ve made it a bit more clearer. I am fully aware of implied warranty terms and how it works. I wanted to share my experience with everyone here as I couldn’t find this kind of info when I was looking for it. Now at least people can read and beware of the costs involved. It’s a pity there’s no back up e-fuse as that would’ve made the repair cheaper.
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I dont think you get the E-Fuse.
Its a piece of hardware is in the phone, soldered to the board.
This Chip / Fuse allows for Code to be hardcoded onto it.
Things like Failsafe checks can be implements, and when one of them is broken, then the fuse will blow, Once the fuse is blown thats it.
The programming can be used to any level, in mobile phones they check the status of the Bootloader or various system checks, once files have been modified the fuse essentially self destructs.
This is also used in consoles, to check for modified bootloaders to avoid jailbreaking the console. When System updates are released, they check the status of the eFuse, if there is a missmatch the update is not completed .

I understand what OP wanted to comunicate, he just wanted to share his experience, there are countries where tripping knox voids ANY type of warranty, be it screen, sound, battery, speakers, mics, wifi, etc, in Mexico, triping knox makes no difference the operators (not samsung) are responsible to fulfill any warranty claim except for things no longer working due to knox tripping as it was the owner who voluntarily did it

winol said:
I understand what OP wanted to comunicate, he just wanted to share his experience, there are countries where tripping knox voids ANY type of warranty, be it screen, sound, battery, speakers, mics, wifi, etc, in Mexico, triping knox makes no difference the operators (not samsung) are responsible to fulfill any warranty claim except for things no longer working due to knox tripping as it was the owner who voluntarily did it
Click to expand...
Click to collapse
Wonder where all the Knox tripped Samsung devices end up?
Sent from my SM-N950U using Tapatalk

So if you trip knox it voids your warranty and disables samsung pay and secure folder? My warrenty is almost up anyway and I am debating flashing the ROM and tripping Knox. Just trying to figure out what actually happens.

If warranty is no longer a concern, you can root, but of course taking into account that secure folder and samsung pay will no longer work, if your model is snapdragon based, the battery will charge only to 80%, and the issue with some apps that refuse to work on rooted devices

General UK network provider refusing paid repair

Extremely irritated. I have my UK network provider refusing to perform a paid screen replacement due to Knox being tripped after my 8 year old son dropped and cracked it. This makes no sense to me. If it was a hardware fault that had started for no reason and required a free repair under warranty, I could understand. I've unlocked the bootloader and rooted the phone, I did this on the understanding that Samsung or my provider might refuse to fix the phone under such circumstances. But a paid repair? WTF? I'm paying you to do it, what does it matter if the Knox flag is tripped. Fortunately, a friend used to work for Samsung as an engineer so I've sourced a touch screen assembly for £260 which is only £30 more than the provider was going to charge and he's going to perform the swap free of charge.
Suffice to say I won't be purchasing a Samsung handset ever again (or any other device by them) and as soon as my contract is up I'm moving to another provider. Obviously, neither will care one iota that they're losing me as a customer, but the idea that I can't root a device I purchased without a permanent hardware flag being present is abhorrent. No issue with Samsung Pay etc not working when rooted, but allow the user to put the device back to full factory stock FFS. No other manufacturer does what Samsung does.

Beefheart said:
Extremely irritated. I have my UK network provider refusing to perform a paid screen replacement due to Knox being tripped after my 8 year old son dropped and cracked it. This makes no sense to me. If it was a hardware fault that had started for no reason and required a free repair under warranty, I could understand. I've unlocked the bootloader and rooted the phone, I did this on the understanding that Samsung or my provider might refuse to fix the phone under such circumstances. But a paid repair? WTF? I'm paying you to do it, what does it matter if the Knox flag is tripped. Fortunately, a friend used to work for Samsung as an engineer so I've sourced a touch screen assembly for £260 which is only £30 more than the provider were going to charge and he's going to perform the swap free of charge.
Suffice to say I won't be purchasing a Samsung handset ever again (or any other device by them) and as soon as my contract is up I'm moving to another provider. Obviously, neither will care one iota that they're losing me as a customer, but the idea that I can't root a device I purchased without a permanent hardware flag being present is abhorrent. No issue with Samsung Pay etc not working when rooted, but allow the user to put the device back to full stock FFS. No other manufacturer does what Samsung does. I'm going back to Oneplus next year.
Click to expand...
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Agree. That e-fuse thing is a really nasty trick by Samsung.
Unfortunately the majority of Samsung's customers dont even know or care what rooting is, let alone delve into Knox and e-fuses etc. I'm sure they're aware of it. But our outcries don't cost them money and they will conveniently ignore us unless there's a big enough number of perople who care about this stuff and make a representation at some legal forum.
End of the day, the sad fact is that as long as their sales don't suffer, or they aren't slapped with massive fines, they have no reason to change any of their policies.

enigmaamit said:
Agree. That e-fuse thing is a really nasty trick by Samsung.
Unfortunately the majority of Samsung's customers dont even know or care what rooting is, let alone delve into Knox and e-fuses etc. I'm sure they're aware of it. But our outcries don't cost them money and they will conveniently ignore us unless there's a big enough number of perople who care about this stuff and make a representation at some legal forum.
End of the day, the sad fact is that as long as their sales don't suffer, or they aren't slapped with massive fines, they have no reason to change any of their policies.
Click to expand...
Click to collapse
It's been in place for years now, but this is the first time I've fallen foul of it. After 6 months back in 2016 my S7 Edge developed the dreaded green line down the display screen fault that was common with the early generations of curved Samsung displays and I sent it back for repair despite my Knox flag being tripped. They replaced it with a brand new phone free of charge. I can only presume they're now being a log more vigilent.
The upshot is that, in the UK (not sure where other countries stand with this), if you root any Samsung handset, don't expect a repair to be performed by any approved Samsung repair center. And that includes paid repairs. You need to source the part and do it yourself. This isn't too bad for the more modular parts like screens. But I'm not even sure some of the other parts are even available to buy if your S21 Ultra develops a more serious fault. It looks like someone could easily end up with a brick they can't repair or even pay to be repaired.
So nice one Samsung, you're no better than Apple these day.

Beefheart said:
Extremely irritated. I have my UK network provider refusing to perform a paid screen replacement due to Knox being tripped after my 8 year old son dropped and cracked it. This makes no sense to me. If it was a hardware fault that had started for no reason and required a free repair under warranty, I could understand. I've unlocked the bootloader and rooted the phone, I did this on the understanding that Samsung or my provider might refuse to fix the phone under such circumstances. But a paid repair? WTF? I'm paying you to do it, what does it matter if the Knox flag is tripped. Fortunately, a friend used to work for Samsung as an engineer so I've sourced a touch screen assembly for £260 which is only £30 more than the provider was going to charge and he's going to perform the swap free of charge.
Suffice to say I won't be purchasing a Samsung handset ever again (or any other device by them) and as soon as my contract is up I'm moving to another provider. Obviously, neither will care one iota that they're losing me as a customer, but the idea that I can't root a device I purchased without a permanent hardware flag being present is abhorrent. No issue with Samsung Pay etc not working when rooted, but allow the user to put the device back to full factory stock FFS. No other manufacturer does what Samsung does.
Click to expand...
Click to collapse
Presumably you rooted and flashed a custom ROM, which tripped knox?
Hopefully the 1st post for whichever ROM you flashed contained a BIG BANNER telling you 'warranty void' and "dont blame me if you brick your phone?" in the process.
Avtually.. plenty of vendors invalidate the handset warranty if you unlock bootloader and flash custom ROMs. (HTC always did this - god reset their soul). Its is not "ethical" or "fair" perhaps but it is common industry parctice and is definitely not illegal.
Always be fully aware and accept that warranty status is most likely voided if YOU CHOOSE to unlock bootloader/root/flash custom ROM
Zero point in posting an angry thread on internet Forums for something you chose to do knowning the potential impact to warranty,

dezborders said:
Presumably you rooted and flashed a custom ROM, which tripped knox?
Hopefully the 1st post for whichever ROM you flashed contained a BIG BANNER telling you 'warranty void' and "dont blame me if you brick your phone?" in the process.
Avtually.. plenty of vendors invalidate the handset warranty if you unlock bootloader and flash custom ROMs. (HTC always did this - god reset their soul). Its is not "ethical" or "fair" perhaps but it is common industry parctice and is definitely not illegal.
Always be fully aware and accept that warranty status is most likely voided if YOU CHOOSE to unlock bootloader/root/flash custom ROM
Zero point in posting an angry thread on internet Forums for something you chose to do knowning the potential impact to warranty,
Click to expand...
Click to collapse
My dear, the man says that he knows that his phone is OUT OF GARANTY and want to pay for the repair ,but samsung refuses...

dezborders said:
Presumably you rooted and flashed a custom ROM, which tripped knox?
Hopefully the 1st post for whichever ROM you flashed contained a BIG BANNER telling you 'warranty void' and "dont blame me if you brick your phone?" in the process.
Avtually.. plenty of vendors invalidate the handset warranty if you unlock bootloader and flash custom ROMs. (HTC always did this - god reset their soul). Its is not "ethical" or "fair" perhaps but it is common industry parctice and is definitely not illegal.
Always be fully aware and accept that warranty status is most likely voided if YOU CHOOSE to unlock bootloader/root/flash custom ROM
Zero point in posting an angry thread on internet Forums for something you chose to do knowning the potential impact to warranty,
Click to expand...
Click to collapse
Presumably YOU read my opening post before quoting and responding to it. But IT appears not.
Let me help you out. There is a substantial difference between refusing warranty repair if the handset goes back with the bootloader unlocked and/or the phone rooted, and permanently flagging a device as having been unlocked and rooted at some point so as to refuse repair even if it's returned with the bootloader re-locked and a stock rom flashed. HTC devices (and all other manufacturers to my knowledge) could always be put back into a complete factory state, providing the fault with the device wasn't such that prevented it being done, and the warranty was then honoured. With Samsung Knox, tripping is permanent.
And READ please before responding to someone. I never said I expected a warranty repair, I've owned enough Samsung devices to know tripping Knox can well result in a refusal if a handset develops a fault and I rooted my S21 Ultra knowing this. But I DO expect to be able to pay for a screen replacement if it ends up being damaged in an accident, Knox flag or not. Hence my annoyance.

Beefheart said:
Presumably YOU read my opening post before quoting and responding to it. But IT appears not.
Let me help you out. There is a substantial difference between refusing warranty repair if the handset goes back with the bootloader unlocked and/or the phone rooted, and permanently flagging a device as having been unlocked and rooted at some point so as to refuse repair even if it's returned with the bootloader re-locked and a stock rom flashed.
Click to expand...
Click to collapse
Try and see it from the manufacturers' point of view... they have no idea what software you have run and what root level functions you have used . .e.g. CPU overclocking, and other out of spec HW settings - things that could protentially damage the hardware.
Once you - the customer - choose to unlock bnootloader and / or root a device you give up your right to manufacturers warranty.
Don't pretend you did not know this before you did it. This was your decision so be a man and accept the consequences.
Big boys don't cry.... well maybe the Snowflakes do... ?
P.S.
Standard warning text on almost every root or ROM thread:
* Your warranty is now void.
* I am not responsible for bricked devices, dead SD cards,
* thermonuclear war, or your getting fired because the alarm app failed. Please
* do some research if you have any concerns about features included in this ROM
* before flashing it! YOU are choosing to make these modifications, and if
* you point the finger at me for messing up your device, I will laugh at you.

bromonano said:
My dear, the man says that he knows that his phone is OUT OF GARANTY and want to pay for the repair ,but samsung refuses...
Click to expand...
Click to collapse
Why should manufacturer be forced to repair a warranty voided device?
The OP made a consious decision to root and give up his rights to manufacturer support.
See my previous reply to OP expaining WHY manufacturers should not be expected to repair rooted devices.

dezborders said:
Try and see it from the manufacturers' point of view... they have no idea what software you have run and what root level functions you have used . .e.g. CPU overclocking, and other out of spec HW settings - things that could protentially damage the hardware.
Once you - the customer - choose to unlock bnootloader and / or root a device you give up your right to manufacturers warranty.
Don't pretend you did not know this before you did it. This was your decision so be a man and accept the consequences.
Big boys don't cry.... well maybe the Snowflakes do... ?
P.S.
Standard warning text on almost every root or ROM thread:
* Your warranty is now void.
* I am not responsible for bricked devices, dead SD cards,
* thermonuclear war, or your getting fired because the alarm app failed. Please
* do some research if you have any concerns about features included in this ROM
* before flashing it! YOU are choosing to make these modifications, and if
* you point the finger at me for messing up your device, I will laugh at you.
Click to expand...
Click to collapse
Right, so it's more a comprehension issue you have, rather than an outright inability or refusal to read? Or perhaps you not quoting the final paragraph in my last post was deliberate so you could continue with your strawman?
I'll make this simple. I'll even use bullets to make things easier.
I'm NOT expecting a warranty repair, I'm fully aware my phone warranty was voided when I tripped Knox. And furthermore, it's not a warranty repair anyway given that the screen was damaged.
I AM expecting to be able to pay for a repair, with any costs Samsung or my provider incur to be passed onto myself, EVEN IF THE WARRANTY HAS BEEN VOIDED OR HAS EXPIRED.
There we go, nice and simple. In short, you seem to be confused between a device being repaired under warranty, and a device being repaired with the cost being passed onto the user. If it was a warranty repair being refused, this thread wouldn't exist.
I hope this helps, I really can't make it any easier to understand.

Anyway, onto better news, the new screen assembly arrived today, and I have a genuine S21 Ultra gasket arriving tomorrow which means full IP68 should be maintained once the rear panel is put back on.
Should have it up and running by close of play by Thursday and it can't come a minute too soon. I've been on my work iPhone Xs dual simmed with an eSim for the last 10 days. Horrible phones, really makes you appreciate Android and the freedom it comes with.

Beefheart said:
Anyway, onto better news, the new screen assembly arrived today, and I have a genuine S21 Ultra gasket arriving tomorrow which means full IP68 should be maintained once the rear panel is put back on.
Should have it up and running by close of play by Thursday and it can't come a minute too soon. I've been on my work iPhone Xs dual simmed with an eSim for the last 10 days. Horrible phones, really makes you appreciate Android and the freedom it comes with.
Click to expand...
Click to collapse
Bad adventure indeed.
I think someone at Samsung decided that warranty void IS warranty void, no exception at all. And you got caught in this bad situation...
Maybe because of covid times, they need to be so much stricter to save manual labour time ?
I agree with you that a software non issue should not impact a hardware issue, but since when "should not" have done anything about all that ?

dezborders said:
Why should manufacturer be forced to repair a warranty voided device?
The OP made a consious decision to root and give up his rights to manufacturer support.
See my previous reply to OP expaining WHY manufacturers should not be expected to repair rooted devices.
Click to expand...
Click to collapse
Man... you really need to learn to read before you post. The OP is not requesting a warranty repair. Instead he's offering to pay for their service.

Beefheart said:
I'm NOT expecting a warranty repair, I'm fully aware my phone warranty was voided when I tripped Knox. And furthermore, it's not a warranty repair anyway given that the screen was damaged.
I AM expecting to be able to pay for a repair, with any costs Samsung or my provider incur to be passed onto myself, EVEN IF THE WARRANTY HAS BEEN VOIDED OR HAS EXPIRED.
Click to expand...
Click to collapse
Nope I totally understood the OP.
- I know you accept you voided your warranty and I know you expect/want to pay Samsung to repair your phone.
However lets take the analogy a bit further. Lets say Samsung repairs your phone and charges you £200 for the work.
1 week after you get your phone back, a new fault appears.... lets say a CPU fault.
- did Saumsung engineer cause the new fault
- did a rooted ROM overclock CPU or disable thermal CPU throttling protection cause heat damage to the CPU
- "my 8 year old son dropped and cracked it" ... perhaps impact with the floor also cracked the motherboard
- is this a random manufacturing fault (but your warranty is already void so do you expect Samsung to replace the motherboard)?
Whichever of the above is the casue of the new fault.... do you expect Samsung to repair the new fault?
...And will you pay again for 2nd repair or post a complaint on XDA Forums that Samsung broke your phone during 1st repair?
The reason Samsung and other manufactureres void the warrranty after bootloader is unlocked or custom SW is flashed, is quite simple. They dont EVER want to touch your device again as they cannot be 100% certain what - if any - damage may have been inflicted on the hadware by running unofficial firmware.
Why dont you just take your phone to an independent phone shop and pay them to repair the damage?
Your warranty is voided anyway so why Pay Samsung a (probably) higher repair cost than offered by 3rd party phone shop?
Samsung Galaxy S21 Ultra Repairs| Authorised ... - TMT First​https://www.tmtfirst.co.uk › shop › samsung-galaxy-s2...
We can complete various Samsung Galaxy S21 Ultra repairs using genuine Samsung parts and approved tools. Arrange a repair online today ...
£15.00 to £279.00 · ‎In stock
Samsung Galaxy S21 Ultra Screen Repair - Mobile Screen Fix ...​https://www.mobilescreenfix.co.uk › product › samsun...
This can result in only a few days turnaround making us the fastest screen repair company in the UK! All repairs come with our warranty. Related products.
£275.00 to £305.00 · ‎Out of stock
Samsung Galaxy S21 Ultra 5G Screen Repair and Replacement​https://wefix.co.uk › SM-G998B-repairs
WeFix can repair your Samsung Galaxy S21 Ultra 5G Screen at your location - at home or at work. Booking online is quick and simple, with same day repairs ...
Original Genuine Samsung Galaxy S21 Ultra 5G Front Screen ...​https://mobitech-sheffield.co.uk › product › original-ge...
We only use Genuine Samsung replacement parts for this repair. Please note: The glass screen and lcd in this particular device are a bonded unit, therefore we ...
£305.00 · ‎In stock

haobiao009 said:
Man... you really need to learn to read before you post. The OP is not requesting a warranty repair. Instead he's offering to pay for their service.
Click to expand...
Click to collapse
I read and understood the OP.... But Samsung does not want his money. They do not want anything to do with his Knox tripped phone.

If you unlock the phone the warranty is void, we all understand that bit. They will not repair under warranty because UK law would require them to respect the warranty by repairing it.
This would apply to a paid repair as well, a paid repair would come with some warranty for the repair forcing them to provide a warranty of a device that they cannot support because you chose to unlock. This creates a legal grey area for you and Samsung so their best option is to not repair it.
If you read the full T&Cs it will state that once unlocked the warranty void and no warranty can be applied to the device. Not even by a paid repair.
I stopped rooting my phones years ago because of this legal issue. Plus the constant maintenance of root is just too time-consuming.

dezborders said:
Nope I totally understood the OP.
- I know you accept you voided your warranty and I know you expect/want to pay Samsung to repair your phone.
However lets take the analogy a bit further. Lets say Samsung repairs your phone and charges you £200 for the work.
1 week after you get your phone back, a new fault appears.... lets say a CPU fault.
- did Saumsung engineer cause the new fault
- did a rooted ROM overclock CPU or disable thermal CPU throttling protection cause heat damage to the CPU
- "my 8 year old son dropped and cracked it" ... perhaps impact with the floor also cracked the motherboard
- is this a random manufacturing fault (but your warranty is already void so do you expect Samsung to replace the motherboard)?
Whichever of the above is the casue of the new fault.... do you expect Samsung to repair the new fault?
...And will you pay again for 2nd repair or post a complaint on XDA Forums that Samsung broke your phone during 1st repair?
The reason Samsung and other manufactureres void the warrranty after bootloader is unlocked or custom SW is flashed, is quite simple. They dont EVER want to touch your device again as they cannot be 100% certain what - if any - damage may have been inflicted on the hadware by running unofficial firmware.
Why dont you just take your phone to an independent phone shop and pay them to repair the damage?
Your warranty is voided anyway so why Pay Samsung a (probably) higher repair cost than offered by 3rd party phone shop?
Samsung Galaxy S21 Ultra Repairs| Authorised ... - TMT First​https://www.tmtfirst.co.uk › shop › samsung-galaxy-s2...
We can complete various Samsung Galaxy S21 Ultra repairs using genuine Samsung parts and approved tools. Arrange a repair online today ...
£15.00 to £279.00 · ‎In stock
Samsung Galaxy S21 Ultra Screen Repair - Mobile Screen Fix ...​https://www.mobilescreenfix.co.uk › product › samsun...
This can result in only a few days turnaround making us the fastest screen repair company in the UK! All repairs come with our warranty. Related products.
£275.00 to £305.00 · ‎Out of stock
Samsung Galaxy S21 Ultra 5G Screen Repair and Replacement​https://wefix.co.uk › SM-G998B-repairs
WeFix can repair your Samsung Galaxy S21 Ultra 5G Screen at your location - at home or at work. Booking online is quick and simple, with same day repairs ...
Original Genuine Samsung Galaxy S21 Ultra 5G Front Screen ...​https://mobitech-sheffield.co.uk › product › original-ge...
We only use Genuine Samsung replacement parts for this repair. Please note: The glass screen and lcd in this particular device are a bonded unit, therefore we ...
£305.00 · ‎In stock
Click to expand...
Click to collapse
You are absolutely correct. People are bashing you because you did come across a bit arrogant, but your reasoning is spot on.
I understand the OP frustration, however, if you look at it from the manufacturer's point of view, you will understand why they don't do it. They don't want to be liable for any other damage that may have been caused by improper use of su access., such as (and especially as) CPU/ GPU overclocking.
The first thought that comes to mind as a customer is: "But I'm paying for it, don't they want my money???" The simple answer is: NO! They DO NOT want your money, it is not worth the trouble of after services support and possible suing in case what I mentioned above happens.
I sympathise with your situation, but Samsung is not wrong here. As dezborders mentioned, look for a third party repairer as they will most likely not care about this, it will cost you less and if you go to a reputable shop, it will be the same level of service as Samsung would deliver.

haobiao009 said:
Man... you really need to learn to read before you post. The OP is not requesting a warranty repair. Instead he's offering to pay for their service.
Click to expand...
Click to collapse
Hi all,
snaptube vidmate
My alarm continues going off at the equal time despite the fact that i've grew to become it off. I'm the clock settings all alarms are off. I suppose an antique alarm could hav been restored drum backup from my Samsung account after I first were given the smartphone. Is there a way to disable the rogue alarm. Please assist as I absolutely do not want to manufacturing facility reset the telephone.
Thanks!!

Beefheart said:
It's been in place for years now, but this is the first time I've fallen foul of it. After 6 months back in 2016 my S7 Edge developed the dreaded green line down the display screen fault that was common with the early generations of curved Samsung displays and I sent it back for repair despite my Knox flag being tripped. They replaced it with a brand new phone free of charge. I can only presume they're now being a log more vigilent.
The upshot is that, in the UK (not sure where other countries stand with this), if you root any Samsung handset, don't expect a repair to be performed by any approved Samsung repair center. And that includes paid repairs. You need to source the part and do it yourself. This isn't too bad for the more modular parts like screens. But I'm not even sure some of the other parts are even available to buy if your S21 Ultra develops a more serious fault. It looks like someone could easily end up with a brick they can't repair or even pay to be repaired.
So nice one Samsung, you're no better than Apple these day.
Click to expand...
Click to collapse
Doubt it. Having a broken screen replaced under UK consumer laws cannot be denied because Knox is tripped. You got shafted by the rep talking tripe.

Limeybastard said:
Doubt it. Having a broken screen replaced under UK consumer laws cannot be denied because Knox is tripped. You got shafted by the rep talking tripe.
Click to expand...
Click to collapse
Think there was more to it than that. I got the phone back and it was clear when I removed the back to replace the assembly myself, it had already been opened as the gasket had been removed. I suspect they removed the back and were about to perform the repair but then saw the warranty void flag and simply decided they'd rather not bother fixing it even for a cost, the Knox flag was just a convenient excuse.

dezborders said:
Nope I totally understood the OP.
- I know you accept you voided your warranty and I know you expect/want to pay Samsung to repair your phone.
However lets take the analogy a bit further. Lets say Samsung repairs your phone and charges you £200 for the work.
1 week after you get your phone back, a new fault appears.... lets say a CPU fault.
- did Saumsung engineer cause the new fault
- did a rooted ROM overclock CPU or disable thermal CPU throttling protection cause heat damage to the CPU
- "my 8 year old son dropped and cracked it" ... perhaps impact with the floor also cracked the motherboard
- is this a random manufacturing fault (but your warranty is already void so do you expect Samsung to replace the motherboard)?
Whichever of the above is the casue of the new fault.... do you expect Samsung to repair the new fault?
...And will you pay again for 2nd repair or post a complaint on XDA Forums that Samsung broke your phone during 1st repair?
The reason Samsung and other manufactureres void the warrranty after bootloader is unlocked or custom SW is flashed, is quite simple. They dont EVER want to touch your device again as they cannot be 100% certain what - if any - damage may have been inflicted on the hadware by running unofficial firmware.
Why dont you just take your phone to an independent phone shop and pay them to repair the damage?
Your warranty is voided anyway so why Pay Samsung a (probably) higher repair cost than offered by 3rd party phone shop?
Samsung Galaxy S21 Ultra Repairs| Authorised ... - TMT First​https://www.tmtfirst.co.uk › shop › samsung-galaxy-s2...
We can complete various Samsung Galaxy S21 Ultra repairs using genuine Samsung parts and approved tools. Arrange a repair online today ...
£15.00 to £279.00 · ‎In stock
Samsung Galaxy S21 Ultra Screen Repair - Mobile Screen Fix ...​https://www.mobilescreenfix.co.uk › product › samsun...
This can result in only a few days turnaround making us the fastest screen repair company in the UK! All repairs come with our warranty. Related products.
£275.00 to £305.00 · ‎Out of stock
Samsung Galaxy S21 Ultra 5G Screen Repair and Replacement​https://wefix.co.uk › SM-G998B-repairs
WeFix can repair your Samsung Galaxy S21 Ultra 5G Screen at your location - at home or at work. Booking online is quick and simple, with same day repairs ...
Original Genuine Samsung Galaxy S21 Ultra 5G Front Screen ...​https://mobitech-sheffield.co.uk › product › original-ge...
We only use Genuine Samsung replacement parts for this repair. Please note: The glass screen and lcd in this particular device are a bonded unit, therefore we ...
£305.00 · ‎In stock
Click to expand...
Click to collapse
Here's an easier scenario:
He opens it and makes a mistake and now has to replace the motherboard because it was his fault.
No more tripped knox
Half the time they dont even repair the phone right away and just send you a different repaired one and he wouldnt be able to do it in this situation.