[Q] Received OTA to 5.0.2 but update failed - G 2014 Q&A, Help & Troubleshooting

Today I received the OTA update to 5.0.2 on my device.
It is a XT1068,
firmware 21.11.23.titan_retaildsds.retaildsdsall.en03,
build KXB21.85-23,
bought through Amazon France .
The recovery is "Android system recovery <3e> KXB21-85-23"
My devices is rooted with unlocked bootloader.
The download was fine. I accepted to update. The device is rebooted and the update process started.
But after less then minute the update process stop and the device reboot to 4.4.4, then notify me that the update was unsuccesfull.
What is the problem ?

sovking said:
Today I received the OTA update to 5.0.2 on my device.
It is a XT1068,
firmware 21.11.23.titan_retaildsds.retaildsdsall.en03,
build KXB21.85-23,
bought through Amazon France .
The recovery is "Android system recovery <3e> KXB21-85-23"
My devices is rooted with unlocked bootloader.
The download was fine. I accepted to update. The device is rebooted and the update process started.
But after less then minute the update process stop and the device reboot to 4.4.4, then notify me that the update was unsuccesfull.
What is the problem ?
Click to expand...
Click to collapse
Remove the root and relock the bootloader, then retry.

Error during anroid l 5.0.2 update installation...!!!
I am from india and i have a moto g xt1068 android 4.4.4
System version- 21.11.23.titan_retaildsds.retaildsdsall.en.03retin
Build number - Kxb21.85-23
I also am unable to update my phone to android l 5.0.2 and my device is not rooted and my bootloader is also locked although i tried to unlock it once but the email with code from motorola didn't come.

istux said:
Remove the root and relock the bootloader, then retry.
Click to expand...
Click to collapse
JUST REMOVE ROOT boot loader not checked on update via OTA
or just use the easy installer in my sig
---------- Post added at 10:57 PM ---------- Previous post was at 10:57 PM ----------
sheku143 said:
I am from india and i have a moto g xt1068 android 4.4.4
System version- 21.11.23.titan_retaildsds.retaildsdsall.en.03retin
Build number - Kxb21.85-23
I also am unable to update my phone to android l 5.0.2 and my device is not rooted and my bootloader is also locked although i tried to unlock it once but the email with code from motorola didn't come.
Click to expand...
Click to collapse
My Easy installer MAY help you update, see signature

I downloaded the .zip file and tried to update my phone through stock recovery but it showed that after sometime like a minute or so the installation was aborted.
Please help...

Do you have anything in the firmware that you updated? The OTA process checks all system apps. If any of them have been changed from what it expects to find the installation will abort. Even if you remove root if you did not restore the system apps, files to what the update is looking for the update will not install. Make sure you restore all system files to stock OS before you attempt an OTA update.

You need to be unrooted to update, because it only updates if the /system partition is untouched.
Sent from my XT1068 using XDA Free mobile app

Related

[Q] No system updates?

I was running Lollipop 5.0.2 on my Moto G (2014) XT1068 (India) and wanted to downgrade to KitKat. I followed this thread: http://forum.xda-developers.com/mot...dows-tool-moto-g-2014-xt1064-restore-t2957167
And although the downgrade has been successful, when I check for updates, I get a message that the phone is up to date and no updates are available whereas it should be telling me that Lollipop is available for download. Why is this happening?
Thanks in advance
there is a app that in need to be clean cache and data
Google Service Framework
After reboot and try to check for update.
Try that.
Do you wanna go back to L?
I don't want to go back to L but I might when 5.1 comes out for my phone.
Where can I find that app you are talking about?
you dont know how to clean data and cache for a app
settings/apps/all
:good:
Oh I didn't understand your post. I thought you meant dalvik cache. I'll do that. Thanks
Sent from my Moto G 2nd Gen using Tapatalk
baybutcher27 said:
you dont know how to clean data and cache for a app
settings/apps/all
:good:
Click to expand...
Click to collapse
I did as you said and cleared the data and cache for Google Play Services Framework app and restarted my phone but it still says that my device is up to date... What do I do now?
Sent from my Moto G 2nd Gen using Tapatalk
That happens, or the ota part of the rom is bug, or the ROM you using don't have update.
when update comes out, you search ways to flash the update. The update will come in a flash way before it release to all via OTA.
Ohkk... Once I flash the update the problem should go away right?
Sent from my Moto G 2nd Gen using Tapatalk
baybutcher27 said:
That happens, or the ota part of the rom is bug, or the ROM you using don't have update.
when update comes out, you search ways to flash the update. The update will come in a flash way before it release to all via OTA.
Click to expand...
Click to collapse
Or should I go for this ROM instead: http://forum.xda-developers.com/moto-g-2014/general/windows-tool-moto-g-2014-xt1068-dual-t2983295 ?
dakshay95 said:
Or should I go for this ROM instead: http://forum.xda-developers.com/moto-g-2014/general/windows-tool-moto-g-2014-xt1068-dual-t2983295 ?
Click to expand...
Click to collapse
I went for this ROM but it removed TWRP from my phone for some reason. And it's not telling me that there are system updates either.
Okay, so I read somewhere that the phone doesn't receive OTA updates if the device is rooted and it has a custom recovery. So I used SuperSUs Unroot feature to unroot the phone and then flashed the stock recovery to replace TWRP.
Now the phone isn't rooted, and it has stock recovery. But even now when I'm checking for updates it's telling me that my phone is up to date. If it matters, my bootloader is still unlocked but that shouldn't prevent me from getting an OTA update right?
Someone please reply...
you are confusing too much things.
like i told you, or you have a bug rom a rom that can reach to OTA because some one has change or remove the part of the ROM that receives the OTA, the OTA is the update... Or you cause a bug on it by mistake or by a app that you installed.
If you have a stock original ROM from Motorola it must received a OTA. Don't mare if you have bootloader unlocked, rooted or custom recovery it doesn't change the habitability of the device receive the OTA.
But if you received a OTA in the stock ROM that you change the recovery and rooted it, and after the download click on update, the phone will turn off and try to update, but it will not have success and you end with a brick phone.
so dont confuse the ability to received the OTA with be able to install it that are two separated thing.
Or you have a bug ROM or you dont have a stock ROM that is the way you dont receive ota.
If you don't wanna update, why bother with update????
When the update comes it will came to very little number of users, before is released to all user's via OTA. So unless you are part of Motorola tester club you don't receive the OTA when is available. But some one in that grup probably will share the update here at XDA that you will be able to flash. Don't mare the rom you are the flash will contain all the ROM and any one will be able to use, of course the right ROM file for the right device.
every update that moto did is now available here so don't worry now when it comes we all will have it.
baybutcher27 said:
you are confusing too much things.
like i told you, or you have a bug rom a rom that can reach to OTA because some one has change or remove the part of the ROM that receives the OTA, the OTA is the update... Or you cause a bug on it by mistake or by a app that you installed.
If you have a stock original ROM from Motorola it must received a OTA. Don't mare if you have bootloader unlocked, rooted or custom recovery it doesn't change the habitability of the device receive the OTA.
But if you received a OTA in the stock ROM that you change the recovery and rooted it, and after the download click on update, the phone will turn off and try to update, but it will not have success and you end with a brick phone.
so dont confuse the ability to received the OTA with be able to install it that are two separated thing.
Or you have a bug ROM or you dont have a stock ROM that is the way you dont receive ota.
If you don't wanna update, why bother with update????
When the update comes it will came to very little number of users, before is released to all user's via OTA. So unless you are part of Motorola tester club you don't receive the OTA when is available. But some one in that grup probably will share the update here at XDA that you will be able to flash. Don't mare the rom you are the flash will contain all the ROM and any one will be able to use, of course the right ROM file for the right device.
every update that moto did is now available here so don't worry now when it comes we all will have it.
Click to expand...
Click to collapse
Actually, I had download this firmware build earlier: KXB21.85.27 but this build hasn't received the Lollipop update, so I downloaded and flashed this firmware build: KXB21.85.23 and as soon as I booted up my phone I got the OTA notification for my phone. Problem solved.
If you have a stock original ROM from Motorola it must received a OTA. Don't mare if you have bootloader unlocked, rooted or custom recovery it doesn't change the habitability of the device receive the OTA.
Click to expand...
Click to collapse
I thought so too but a simple Google search told me that you can't install OTA updates even if you are running original stock ROM if you have a custom recovery. You MUST have Stock Recovery and only then you will receive the OTA update. Your bootloader can still be unlocked though.

million-dollar idea = hard brick bootloader

I watch all the forum ... and nothing .... It strikes me the idea that solving this problem can handle only champion. I am not and I tried on all methods.
Why XDA no solution ??? XDA's largest community of Android developers I know. There must be a solution, and I want to find him here!
Help if you can, even God
thanks
at least tell us, what seems to be a problem? As for now, it sounds like you're going to pay a milion-dollars for someone who will hardbrick your bootloader. Am I right? Send it to me, I'll hardbrick with my hammer for that cash.
I think his problem is that is Bootloader IS hardbricked and NOT that he wants it hardbricked.. BTW I have a similar problem. I installed Android 6.0 on my xt1068 using The Indian soak test update. I then decided I wanted to downgrade back to 5.0.2 and my phone is now dead completely... So yeah an answer would be nice here. Thanks
One should try to install only system, recovery, radio partiotions.
Every update Moto updates fs structure, changes bootloader and radio. These are critical and should not be installed.
PsyClip-R said:
One should try to install only system, recovery, radio partiotions.
Every update Moto updates fs structure, changes bootloader and radio. These are critical and should not be installed.
Click to expand...
Click to collapse
>These are critical and should not be installed.
More like they shouldn't be downgraded.
LuK1337 said:
>These are critical and should not be installed.
More like they shouldn't be downgraded.
Click to expand...
Click to collapse
i m on soak test 6.0 update with rooted and twrp recovery and also have a twrp backup of stock rooted 5.0.2 so how can i get and install further ota updates ? can i restore from twrp backup of stock rooted 5.0.2 and then flash 5.0.2 to stay stock and get ready for updates please help as i know bootloader downgrade will brick my device
Blur_Version.24.41.34.titan_retaildsds.retaildsdsall.en.03.zip
has a gpt.bin file is it possible to replace the gpt.bin from 5.0.2 firmware files with one that is present in blur zip please help
my current bootloader is 48.86 i used xt1069 's marshmallow previously
I FLASHED XT1068_TITAN_RETAILDSDS_5.0.2_LXB22.99-16.3_Easy_Installer.zip ON BOOTLOADER 48.86 VIA FASTBOOT IT GIVES ME MSG IN PINK ( version downgrade for _gpt and version downgrade for tz) and rest is worked fine it successfully booted into the stock 5.0.2 after that i updated soak test update of 6.0 by coping blurred version into sd card and checking it by going into settings >about phones >system updates
so not faced any problem as of now i m sure what i done i have a video proof also that i flashed (XT1068_TITAN_RETAILDSDS_5.0.2_LXB22.99-16.3_Easy_Installer.zip ON BOOTLOADER 48.86)
Sorry could you please explain that in beginner's lanuguage?
---------- Post added at 07:47 AM ---------- Previous post was at 07:42 AM ----------
I've bricked my boot loader by downgrading and have taken it in for repair to my local cellphone repair guy and he told me it's dead and unfix-able. I was told to go to Motorola to get them to fix it except THERE is no Motorola service at all for South Africa... So I'm screwed?

Moto G2014 (xt1068): How can I get the new Android 6.0 update?

I have Moto G2014 which was rooted before Android 6.0 update came out. I can't get that OTA update with rooted device so I unrooted it (directly from the SuperSu app but bootloader is still unlocked). However I can download the update but failed to install it couple of times. What should I do to get the new update?
I really want Android 6.0
Any help will be appreciated.
pkirtan84 said:
I have Moto G2014 which was rooted before Android 6.0 update came out. I can't get that OTA update with rooted device so I unrooted it (directly from the SuperSu app but bootloader is still unlocked). However I can download the update but failed to install it couple of times. What should I do to get the new update?
I really want Android 6.0
Any help will be appreciated.
Click to expand...
Click to collapse
No you really DON'T want Android 6.0.. Believe me!!! But if you insist have tried the XT1068_TITAN_RETAILDSDS_6.0_MPB.24.65-34_Easy_Installer ?
pkirtan84 said:
I have Moto G2014 which was rooted before Android 6.0 update came out. I can't get that OTA update with rooted device so I unrooted it (directly from the SuperSu app but bootloader is still unlocked). However I can download the update but failed to install it couple of times. What should I do to get the new update?
I really want Android 6.0
Any help will be appreciated.
Click to expand...
Click to collapse
You don't want Motorola's 6.0, it barely works , there's touch delay, no Doze, the audio channels are reversed, etc. Really half-assed.
You can try Cyanogenmod 13 , since you have an unlocked bootloader.
okay I didn't know about Marshmallow's lagging problem. But anyways do I have to reroot my phone to install Cyanogenmod 13?
boot to boot loader and type the following commands:-
mfastboot.exe oem lock ; you will need the Mfastboot, fastboot files ' motorola fastboot drivers [I guess you have all of them as you unlocked bootloader so, you are good to go]
that's it Bootloader is locked uninstall SUper SU you don't have Root and bootloader is locked you must get the update now.
---------- Post added at 11:06 PM ---------- Previous post was at 10:57 PM ----------
pkirtan84 said:
okay I didn't know about Marshmallow's lagging problem. But anyways do I have to reroot my phone to install Cyanogenmod 13?
Click to expand...
Click to collapse
to install CM 13 you need TWRP , CM , GAPPS , Bootloader unlocked.
Unlock bootloader
flash TWRP by these commands;
fastboot flash recovery Filename.img
then boot to TWRP
Wipe System,data,cache;
and then use Sideload and type the commands:
adb sideload CMfilename.zip
then;
adb sideload Gappsfilename.zip;
your device is TITAN right? so, here are the links of titan GApps and CM;
https://download.cyanogenmod.org/?device=titan
http://opengapps.org/ [ choose preferences as arm,6.0,mini or micro]
that's it your ROm must boot us to get root access don't flash supersu enable developer options go to eveloper options then there must be an option like Root access select it and then the option of apps and adb.
Enjoy your CM MArshmallowy experience .
garyben60 said:
No you really DON'T want Android 6.0.. Believe me!!! But if you insist have tried the XT1068_TITAN_RETAILDSDS_6.0_MPB.24.65-34_Easy_Installer ?
Click to expand...
Click to collapse
If you want 6.0 you shoud check out Cyanpop, you can find it here. The latest build ist really smooth, fast and stable, I am using it myself.

android is not upgrading to marshmallow

My android is not upgrading to marshmallow from lolipop i rooted my phone from kingoroot earliear but i already unrooted it and factory reseted it .......but when the official android marshmallow rolled out then i tryed to upgrade my phone but i am unable to update it .
The OTA update will downloaded but when it tryies to instal...in just few minutes it shows error and installation failed .....so i tryed to download the update manually but it also not helpfull for mee....it also show android upgrade aborted.....
Have you changed the recovery?
To update officially you need to be on stock recovery
Prasourabha said:
Have you changed the recovery?
To update officially you need to be on stock recovery
Click to expand...
Click to collapse
Better whole stock ROM. Even after an unroot you'll never know what apps like kingoroot have changed in the system.
Flash complete stock ROM or better forget the ota and flash stock MM directly.
Sent from my Moto G 2014 using XDA Labs

Change system status to Official feom Modified and install OTA

Hi,
I just unlocked my X4 (XT1900-2) to try Magisk and all worked good.
Now, when I wanted to revert, I just installed the stock image using fastboot and adb.
After installing them and re-locking my bootloader I was not able to change my system status to Official(I installed Ryzen Kernel before).
Nor I am able to install any OTA to change it to Official, can anyone tell me how can I install OTA update and change my status to Official and be stock again.
Please help!!!
Thanks in advance,
Divanshu Chauhan
Can you provide the information of system flashed because if correct system has been flashed then the status should change to official. Try reflashing the system.
Shreyas17 said:
Can you provide the information of system flashed because if correct system has been flashed then the status should change to official. Try reflashing the system.
Click to expand...
Click to collapse
I used the ROM from this link -
https://forum.xda-developers.com/moto-x4/development/official-firmware-moto-x4-xt1900-02-t3831939
AgentDivanshu said:
I used the ROM from this link -
https://forum.xda-developers.com/moto-x4/development/official-firmware-moto-x4-xt1900-02-t3831939
Click to expand...
Click to collapse
The system seems to be correct but its not official signed image so try to reflash the system or factory reset or try to get latest system signed image flash it and then check the status.
But many users have faced this problem even after flashing stock rom and relocking the bootloader they were unable to install ota.
Shreyas17 said:
The system seems to be correct but its not official signed image so try to reflash the system or factory reset or try to get latest system signed image flash it and then check the status.
But many users have faced this problem even after flashing stock rom and relocking the bootloader they were unable to install ota.
Click to expand...
Click to collapse
Tried it again, but was not able to get it back to official.
Any other ideas??
:crying::crying:
Should I try flashing this image -
https://androidfilehost.com/?fid=746163614322270003
AgentDivanshu said:
Tried it again, but was not able to get it back to official.
Any other ideas??
:crying::crying:
Should I try flashing this image -
https://androidfilehost.com/?fid=746163614322270003
Click to expand...
Click to collapse
You can try but make sure this stock rom is for xt1900-2 ,the other option is to wait till motorola releases signed images for the device ? or to visit the authorized service center they might flash the system and give your device back in official state.
Shreyas17 said:
You can try but make sure this stock rom is for xt1900-2 ,the other option is to wait till motorola releases signed images for the device ? or to visit the authorized service center they might flash the system and give your device back in official state.
Click to expand...
Click to collapse
Well, I can't take device to authorised service centre because my warranty is void now.
Can you tell me the estimated time till motorola releases signed images for my device?
AgentDivanshu said:
Well, I can't take device to authorised service centre because my warranty is void now.
Can you tell me the estimated time till motorola releases signed images for my device?
Click to expand...
Click to collapse
Its upto motorola when to release the signed images for the device but you can try to flash system from the link
https://androidfilehost.com/?w=files&flid=229118
Select the payton image that has latest build and for safety i would suggest unlock your bootloader and try to flash the system .
Try to flash PAYTON_OPWS28.46-21-9 from the link it might help.
Shreyas17 said:
Its upto motorola when to release the signed images for the device but you can try to flash system from the link
https://androidfilehost.com/?w=files&flid=229118
Select the payton image that has latest build and for safety i would suggest unlock your bootloader and try to flash the system .
Try to flash PAYTON_OPWS28.46-21-9 from the link it might help.
Click to expand...
Click to collapse
My device hasn't got the 8.1 update, I was on Oreo when I rooted. After installing the flash again, I am getting OTA Update but error is show.
Error attached as screenshot
[Deleted]
AgentDivanshu said:
My device hasn't got the 8.1 update, I was on Oreo when I rooted. After installing the flash again, I am getting OTA Update but error is show.
Error attached as screenshot
Click to expand...
Click to collapse
Till now user of xt1900-2 have not received 8.1 all are on 8.0.0 latest update is of 1 october 2018 security patch.
Can you tell on what security patch is your device running.
Shreyas17 said:
Till now user of xt1900-2 have not received 8.1 all are on 8.0.0 latest update is of 1 october 2018 security patch.
Can you tell on what security patch is your device running.
Click to expand...
Click to collapse
My device is on 1 April 2018 patch after flashing the firmware which I attached as link in one of the above posts.
I am not able to install 1 June 2018 security patch update.
Is there any problem with my A/B partition system?
Also, when I rooted my device, I was on 1 October 2018 patch.
AgentDivanshu said:
My device is on 1 April 2018 patch after flashing the firmware which I attached as link in one of the above posts.
I am not able to install 1 June 2018 security patch update.
Is there any problem with my A/B partition system?
Also, when I rooted my device, I was on 1 October 2018 patch.
Click to expand...
Click to collapse
---------- Post added at 04:20 PM ---------- Previous post was at 04:20 PM ----------
AgentDivanshu said:
My device is on 1 April 2018 patch after flashing the firmware which I attached as link in one of the above posts.
I am not able to install 1 June 2018 security patch update.
Is there any problem with my A/B partition system?
Also, when I rooted my device, I was on 1 October 2018 patch.
Click to expand...
Click to collapse
so i guess you will have to wait till firmware is released with latest security patch because you have broken ota so only option left is to update device using fastboot . Did you get any error like pre-validation failed while returning back to stock ?
You won`t be able to install ota until your device status changes from modified to official.
Shreyas17 said:
---------- Post added at 04:20 PM ---------- Previous post was at 04:20 PM ----------
so i guess you will have to wait till firmware is released with latest security patch because you have broken ota so only option left is to update device using fastboot . Did you get any error like pre-validation failed while returning back to stock ?
You won`t be able to install ota until your device status changes from modified to official.
Click to expand...
Click to collapse
I get error like system is modified/corrupt.
Should I flash xt1900-7, xt1900-6 or xt1900-1 version?
Also when I flashed xt1900-1 version, it showed me something like 'Mode has been set to logging' on Moto Logo
AgentDivanshu said:
I get error like system is modified/corrupt.
Should I flash xt1900-7, xt1900-6 or xt1900-1 version?
Also when I flashed xt1900-1 version, it showed me something like 'Mode has been set to logging' on Moto Logo
Click to expand...
Click to collapse
I have seen video tutorials in which they flashed android one firmware on retail but you will have to keep bootloader unlocked .But i would suggest you to flash custom rom if you keep bootloader unlocked atleast you will get additional features and once moto x4 recieves android 9 update then you might get official system image to flash via fastboot and return back to stock. Search on youtube for tutorials it might help you ?
Shreyas17 said:
I have seen video tutorials in which they flashed android one firmware on retail but you will have to keep bootloader unlocked .But i would suggest you to flash custom rom if you keep bootloader unlocked atleast you will get additional features and once moto x4 recieves android 9 update then you might get official system image to flash via fastboot and return back to stock. Search on youtube for tutorials it might help you ?
Click to expand...
Click to collapse
But how will I update to Android Pie if installation fails again??!
Will Motorola release factory image for xt1900-2 then?
AgentDivanshu said:
But how will I update to Android Pie if installation fails again??!
Will Motorola release factory image for xt1900-2 then?
Click to expand...
Click to collapse
They might release the system images till then or you might get stock rom zip available the way oreo stock rom is available now so you will be able to update your device to android 9 via fastboot not by ota ?
AgentDivanshu said:
I used the ROM from this link -
https://forum.xda-developers.com/moto-x4/development/official-firmware-moto-x4-xt1900-02-t3831939
Click to expand...
Click to collapse
Hey. I used this rom as well to move back to stock but OTA's work fine for me. Currently on the 1 Oct patch. I still get the warning message during bootup even if I relock it. But apart from that everything else works fine.
The only thing different I have done is use the flash script from the below linked thread. Not that it should have made any difference but you guys might as well try and see.
https://forum.xda-developers.com/moto-x4/how-to/guide-how-to-flash-official-factory-t3808348
varunbala said:
Hey. I used this rom as well to move back to stock but OTA's work fine for me. Currently on the 1 Oct patch. I still get the warning message during bootup even if I relock it. But apart from that everything else works fine.
The only thing different I have done is use the flash script from the below linked thread. Not that it should have made any difference but you guys might as well try and see.
https://forum.xda-developers.com/moto-x4/how-to/guide-how-to-flash-official-factory-t3808348
Click to expand...
Click to collapse
Have you re-locked your bootloader after flashing this script?
Did you use Linux or Windows?
I tried relocking but then the warning changes to that of a unsigned system image being used. Don't remember the exact wordings. So then I moved to back to unlocked bootloader.
I am using windows.

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