[Q] Does rooting the phone void my warranty? - Nexus 6 Q&A, Help & Troubleshooting

Does rooting void my warranty? And i can unroot it fully ? By fully i mean is there a counter associated with rooting similar to knox counter in Samsung?

veenab said:
Does rooting void my warranty? And i can unroot it fully ? By fully i mean is there a counter associated with rooting similar to knox counter in Samsung?
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There are various different schools of thinking here. I take my answer from when I had a nexus 5 - in that if you unlocked, Google didnt care - which meant if you bought from Play, you were fine. However, if you bought elsewhere, you had to send it to LG and they routinely refused warranty on unlocked phones, regardless of how many laws they "broke" by doing that. With the 5, there was a tamper flag, but I haven't seen any evidence that one exists on the 6 yet, meaning relocking it *should* be fine if you can.

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Why don't people care about tripping knox anymore?

I remember back when I had the note 3 (on ATT if that matters), most of the people on XDA would try their hardest not to trip knox, but now that I'm on the note 4, I don't see any posts about it or anything like that. Why is that?
Cause I heard the chainfire auto root trips knox, which is why I'm asking.
pham818 said:
I remember back when I had the note 3 (on ATT if that matters), most of the people on XDA would try their hardest not to trip knox, but now that I'm on the note 4, I don't see any posts about it or anything like that. Why is that?
Cause I heard the chainfire auto root trips knox!
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Probably because there isn't a way to root without tripping it, so people are just accepting.
pham818 said:
I remember back when I had the note 3 (on ATT if that matters), most of the people on XDA would try their hardest not to trip knox, but now that I'm on the note 4, I don't see any posts about it or anything like that. Why is that?
Cause I heard the chainfire auto root trips knox, which is why I'm asking.
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Most people could care less about KNOX they just care to have Samsung service center fix their phones if something were to break they want to get a new phone or have samy fix it they don't want to run the risk of it being returned dud to tripping KNOX. Most people are willing to take a chance on tripping it because they know what to do with root noobs tend to wait for the safe method
Since Knox was introduce I have returned 6 Knox tripped phones without any mention to Knox being tripped by T-Mobile or Assurant. I have never dealt with Samsung directly though, nor do I ever think I will. I use to worry, but as time has passed with no repercussions for tripping Knox, I no longer even think about it.
I deal with tmobile I usually unroot return to stock and send back never a problem.Knox can go to hell for all I care
Your Warranty is Not Void: http://youtu.be/9YcIHaajda8
Note 4 T-Mobile
Hey when I turned in my g3 it was still rooted and running a custom ROM . when I turned in my note 3 it was still rooted and still running a custom ROM
T-Mobile do sent care as long as its in full working condition
CheesyNutz said:
Hey when I turned in my g3 it was still rooted and running a custom ROM . when I turned in my note 3 it was still rooted and still running a custom ROM
T-Mobile do sent care as long as its in full working condition
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but you have to have tmobile premium handset protection or jump program for tmobile right ? or else you'll have to stuck with samsung warranty service
The people have spoken trip your KNOX already what's the worst that can happen you take it to your carrier and they give you a brand new/refurbished one or fix your phone. I have always rooted don't really know what KNOX is and I don't own a business so I don't care. I will continue to root my devices and enjoy the darkside :angel: with my XDA family
I never gave 2 craps about knox. I need root.
Sent from my SM-N910T using XDA Free mobile app
Uniquebarbee said:
The people have spoken trip your KNOX already what's the worst that can happen you take it to your carrier and they give you a brand new/refurbished one or fix your phone. I have always rooted don't really know what KNOX is and I don't own a business so I don't care. I will continue to root my devices and enjoy the darkside :angel: with my XDA family
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yeah i was just wondering. just rooted my phone a few hours ago!
Colnart said:
but you have to have tmobile premium handset protection or jump program for tmobile right ? or else you'll have to stuck with samsung warranty service
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Yea i have jump but I have a buddy that doesn't and turned in his note 3 rooted and Knox tripped no worries they took it
pham818 said:
I remember back when I had the note 3 (on ATT if that matters), most of the people on XDA would try their hardest not to trip knox, but now that I'm on the note 4, I don't see any posts about it or anything like that. Why is that?
Cause I heard the chainfire auto root trips knox, which is why I'm asking.
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Most people with the Tmobile Note 4 have handset protection and tripping knox dont affect that at all . Long story short TMOBILE DEOSNT CARE . 99% of the time you dont have to send a phone to Samsung for warranty repair Tmo will just swap it out . I have had multiple phones with tripped warranties that were exchanged by Tmo and the Rep says they just reflash them anyway . The $8 a month it costs for handset protection is well worth it especially if you want to toy around with your device .
Colnart said:
but you have to have tmobile premium handset protection or jump program for tmobile right ? or else you'll have to stuck with samsung warranty service
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Correct
randpost said:
Since Knox was introduce I have returned 6 Knox tripped phones without any mention to Knox being tripped by T-Mobile or Assurant. I have never dealt with Samsung directly though, nor do I ever think I will. I use to worry, but as time has passed with no repercussions for tripping Knox, I no longer even think about it.
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ya.. thats how i look at it .. now my outlook would be different if i had to deal with sammy directly :angel:
Colnart said:
but you have to have tmobile premium handset protection or jump program for tmobile right ? or else you'll have to stuck with samsung warranty service
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raw2000j said:
Correct
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Not true, at least technically. Even if you don't have handset protection or jump program, if your phone is still under warranty you can utilize T-Mobile replacement phone program where tmobile will send you a replacement phone first, then you send your phone to tmobile. Tmobile will send the phone back to the manufacturer for you. Tmobile will also check if the phone is defective and eligible for the warranty. If it is, then your replacement phone will be free minus $20 service charge. If it's not, then you will be charged for the replacement phone.
9/10 you will run into someone that checks for knox/root/any kind of tampering when you return a phone.
Knox is only affected when you return it to a Samsung Service center. They check for that, and if it is flagged they will return your device. Going into a T-Mobile store they don't know anything about knox let alone root.
Colnart said:
but you have to have tmobile premium handset protection or jump program for tmobile right ? or else you'll have to stuck with samsung warranty service
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Nope. I returned a Knox-tripped Note 3 to T-Mobile with their standard warranty (had to pay $20) and had no problems. They really do not care about Knox at all.
You will only have a problem if you personally send the phone directly to Samsung for repair.
What about reselling your phone later? Aren't most users (not us) weary of buying rooted or Knox tripped phones? This is one reason I try not to trip my phone as I feel I will get more buyers interested if my phone was stock.
Sent from my SM-N910T using Tapatalk
raw2000j said:
I deal with tmobile I usually unroot return to stock and send back never a problem.Knox can go to hell for all I care
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Agreed. That's what I love about T-Mobile. Or one of the things. With JUMP! program I can upgrade to the newest device and have insurance included. No problems yet.

Unlock/Relock & Motorola Tamper Flags

So Motorola uses "QFuses and Trusted Boot" http://blog.azimuthsecurity.com/2013/04/unlocking-motorola-bootloader.html to prevent (hiding the fact) that you unlocked your device.
Apparently once you unlock you will always get the "unlocked bootloader" warning on boot, even if you restore stock, and OEM lock the device.
There are some tamper flag reset tools out there for non-Motorola devices, but I'm not sure how they work or if the tech can be applied in this case too, doubtful. - I would love it if someone found a way to do it anyway, I'm all for sticking it to the man!
Just thought I'd share, enjoy.
I feel the problem you will run into is that even if you reset all the flags, Motorola has a record of everyone who unlocked their phones. They most likely simply run the serial number when processing a RMA or Warranty claim and would reject you on that basis.
Unlocking the BL dose not void your warranty.
matt99017d said:
Unlocking the BL dose not void your warranty.
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With the Pure edition it doesn't but I'm not so sure about all the other ones. When you get the unlock code you have to accept some terms and one of them is that your warranty is void. I'm sure if there is a legitimate hardware defect Motorola will still honor the warranty (technically in the US they are required by law to do so) but anything else is pretty much grey area.

Do warranty centers accept your Note 4 with knox 0x1? Discuss your experience here!

So, while I'm still unsure whether to root my Note 4 or not, I would like to discuss about your experiences with warranty centers and whether they care about knox counter or ROM that is running. I live in Europe and as far as rooting is concerned, it looks like we have better laws than people in the other continents. If you, by any chance, already had your phone sent for warranty, can share your experience here and whether your phone was accepted for repairing?
Sent my note4 back to samsung.Rooted and knox status 0x1.No problem at all phone was fixed without any questions.Country:Netherlands.
aartvv said:
Sent my note4 back to samsung.Rooted and knox status 0x1.No problem at all phone was fixed without any questions.Country:Netherlands.
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Wow, I might just root then!
Tauras said:
Wow, I might just root then!
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Be careful dude. Aartvv comes from Netherland, country where a lot of things is allowed
cornelito said:
Be careful dude. Aartvv comes from Netherland, country where a lot of things is allowed
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I think I'll try to root. Not sure if repair centers are experienced enough to know about knox counter. I can always just flash the stock rom and just ignore the 0x1. I'll see what others say.
EUROPE has the best warranties, no matter what electronic item you buy. USA has the worst, only 1 year, and you have to fight hard sometimes to get warranty honored. I have a N910C and I am in USA atm, I'm SURE this phone is NOT covered by warranty here because it is not an American model. Similar thing happened to my galaxy S3 i9300, I asked Samsung for a screen replacement, and I was willing to pay, but then they refused because it is an international model.
So if you are in Europe, just root away!
xdm9mm said:
EUROPE has the best warranties, no matter what electronic item you buy. USA has the worst, only 1 year, and you have to fight hard sometimes to get warranty honored. I have a N910C and I am in USA atm, I'm SURE this phone is NOT covered by warranty here because it is not an American model. Similar thing happened to my galaxy S3 i9300, I asked Samsung for a screen replacement, and I was willing to pay, but then they refused because it is an international model.
So if you are in Europe, just root away!
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Sometimes that does matter. I bought a Nokia lumia 1520 and even with proof of purchase they wouldn't cover it because it was a 1520 that wasn't made for the European market. I'd have to send it in to that market to get it fixed. I understand completely. But if it were a European device purchased in Europe, they'd have to fix it. So yes, you can root and have it under warranty unless you actually change the software or hardware to a point that it burns out the phone... Besides that, you're pretty much golden.
I haven't had a need to send in my phone yet, but I did report an issue(pocket wake/pocket dialing because of home button wake) that I as a user could only fix by rooting (I don't plan on rooting) and the service rep told me they'd "reset" the phone once(flash stock firmware, and set counter to 0)
Sony's service really surprised me once.
I had dropped a flashlight right on my e-reader's screen causing a few pixels to rupture, and they fixed it for free even though that kind of damage could only come from mishandling.
Thanks!!! I already rooted my Note 4!!! So good to be back here after the awesome Note II development! And yes, I live in Europe and my phone is from here!
Any news for Germany carriers. .I want to root my note 4 and i am not sure for warranty. .
Regarding Italy I don't have firsthand experience (and knock on wood I won't have to), but from what I'm reading on forums they don't honor the warranty if knox 0x1.
elevul said:
Regarding Italy I don't have firsthand experience (and knock on wood I won't have to), but from what I'm reading on forums they don't honor the warranty if knox 0x1.
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+1 in hungary. I have a hardware issue and they dont repir it because of knox 0x1
cornelito said:
Be careful dude. Aartvv comes from Netherland, country where a lot of things is allowed
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The service center manger he sent his phone to was very high on weed :angel:
The easiest way would be to use the search function and get all information, that you need.
Why Samsung KNOX trigger bothers us - and should not!
The link redirects you to an older post of mine, where I explain, what KNOX really does and in which way it is important to us.
The shortcut to my answer is, you can give a sh** about Knox. Knox is only interesting for enterprise purposes.
in Mexico, carrier telcel, rooting does not void warranty, they even accept your device without proof of purchase, if it was sold by them
Note 4 housing
Hey guys
Have anyone gone back to try to replace the housing of the phone?
It s a bit scratched up, I understand I would need to pay for it. That is fine. But to do so would warranty or Knox 0x1 come into play and have them rejecting me?
Thank you
They MUST repair your phone here in Holland. Even if it is rooted and flashed with other firmware
i wrote to one of the certified repair centers in my town (Kaunas, Lithuania. Europe) . Asking specificly if i loose the warranty fully or retain any of it (like if it's a software failure i have to pay but if it's hardware i can get off) and they replied that they count the warranty voided under any circumstances if the knox is tripped.
i'll try to write to the samsung reps, see what their stand on this is. maby if i tripped knox and carried the phone to the service they would take it as long as i don't run in screaming that my knox is 0x1......
wiebenik said:
They MUST repair your phone here in Holland. Even if it is rooted and flashed with other firmware
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I wonder if it's the same in Belgium.
In the UK, no dice.
I contacted the carphone warehouse after my wifi refused to connect and when it did connect, would drop out within a few minutes. the list of wifi networks would just show disabled.
I took it to the carphone warehouse in newcastle, was able to reproduce the problem with their in store wifi.. I booked it in for repair. They sent it off for repair I think since it took 10 days.
When I went back, He told me that the device had been rooted in the past, gave me the phone back with "user error" on the receipt. So if you trip the warranty knox counter, they wont touch it.
Phone sold for spares.

Root without loosing warranty or OTA

I don't know if that question is posted before
Is there any way to root Note 5 N920 C on 5.1.1 without losing warranty and still be able to receive OTA updates?
Thanks
No there isn't and yes it has been asked many times!!
Actually, it's not quite as simple as your warranty being void. The Knox flag will be triggered which means you won't be able to use secure like Samsung pay. It doesn't necessarily mean that your warrantee won't be honoured by Samsung. But they probably won't honour it
Sent from my iPhone using Tapatalk

960F Go with Android One update or root?

Hello everyone, I had a quick question.
For those with experience using Android Pie/One on the Note 9, how is it? Do you think it is better than Oreo 8.1 overall? Battery life?
I have the 960F/DS Singapore model with Exynos (512GB model, currently using Japan Softbank SIM). I received notification to update to Android One. I have postponed it but fear that it will force itself upon me soon. I typically like to keep my phones on the original OS version it was released with and am considering rooting the Note 9 to avoid the upgrade.
Its a tough choice. I used to root a lot but the stock Note 9 is the first phone that seemed to not require root. My unlocked model barely had any bloatware on it! Not even a calculator app!
Arigatou from Japan!
Mitachibana said:
Hello everyone, I had a quick question.
For those with experience using Android Pie/One on the Note 9, how is it? Do you think it is better than Oreo 8.1 overall? Battery life?
I have the 960F/DS Singapore model with Exynos (512GB model, currently using Japan Softbank SIM). I received notification to update to Android One. I have postponed it but fear that it will force itself upon me soon. I typically like to keep my phones on the original OS version it was released with and am considering rooting the Note 9 to avoid the upgrade.
Its a tough choice. I used to root a lot but the stock Note 9 is the first phone that seemed to not require root. My unlocked model barely had any bloatware on it! Not even a calculator app!
Arigatou from Japan!
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You shouldn't call it Android One, that's something completely different. The Note 9 Pie update is called One UI.
How is it? There's multiple threads asking this, here's some:
https://forum.xda-developers.com/galaxy-note-9/help/pie-one-ui-impressions-t3896792
https://forum.xda-developers.com/galaxy-note-9/help/downgrading-to-oreo-8-1-official-pie-t3897013
I can understand keeping older phones on their original Android versions but IMO, the Note 9 should have had Pie/One UI on release.
Also you can now easily de-bloat phones without root now with ADB.
willhemmens said:
You shouldn't call it Android One, that's something completely different. The Note 9 Pie update is called One UI.
How is it? There's multiple threads asking this, here's some:
https://forum.xda-developers.com/galaxy-note-9/help/pie-one-ui-impressions-t3896792
https://forum.xda-developers.com/galaxy-note-9/help/downgrading-to-oreo-8-1-official-pie-t3897013
I can understand keeping older phones on their original Android versions but IMO, the Note 9 should have had Pie/One UI on release.
Also you can now easily de-bloat phones without root now with ADB.
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Click to collapse
Thanks for your help! I tried searching the forum before posting but I must have searched wrong.
I ended up doing the Android Pie update. In the end, it would be unwise to pass up on future updates, especially for this feature packed phone. So far so good. The interface is a little too apple like however.
Mitachibana said:
Thanks for your help! I tried searching the forum before posting but I must have searched wrong.
I ended up doing the Android Pie update. In the end, it would be unwise to pass up on future updates, especially for this feature packed phone. So far so good. The interface is a little too apple like however.
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Good choice in updating to One UI. Since if you did root the it would need you to unlock your bootloader and that will trigger the Knox safety thingy in the chip making Knox permantely disabled after and then you cannot use any of the Knox features like Samsung pass, Samsung Pay, secret folder and I think even encryption is protected by Knox which probably makes it broken aswell but I could be wrong on that part. But apps using Knox wont function anymore since they require working Knox, to work.
To be clear, unlocking the bootloader (OEM unlock) does not cause knox to get tripped.
Sent from my SM-N960F using Tapatalk
rajil.s said:
To be clear, unlocking the bootloader (OEM unlock) does not cause knox to get tripped.
Sent from my SM-N960F using Tapatalk
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Wrong it does trip the Knox chip even Samsung themselves have warned about it.
Even users out there who have unlocked their bootloader have had their 0x0 status triggered to 0x1 on their Knox when unlocking bootloader (OEM) - simply as that doing it avoids the warranty. This is why it triggers Knox to show Samsung authorized technicians that this phone no longer have warranty.
But some have said status have simply bugged and stayed as 0x0 but Knox chip itself is still triggered.
I have an unlocked bootloader but my knox is not tripped. Samsung Pay and Secure folder still work for me.
Phone Info app also shows Knox is not tripped!
Sent from my SM-N960F using Tapatalk
Jake.S said:
Wrong it does trip the Knox chip even Samsung themselves have warned about it.
Even users out there who have unlocked their bootloader have had their 0x0 status triggered to 0x1 on their Knox when unlocking bootloader (OEM) - simply as that doing it avoids the warranty. This is why it triggers Knox to show Samsung authorized technicians that this phone no longer have warranty.
But some have said status have simply bugged and stayed as 0x0 but Knox chip itself is still triggered.
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Click to collapse
Firstly,
I agree fully with @rajil.s post above.!
if you "talking" about OEM unlock /Bootloader, trips Knox, then you are incorrect or confused or under a wrong impression.?
I have multi times unlock ( OEM) my Bootloader ( but did not root)
I have done this with my old and current Note devices.
I even "tested" OEM unlocking regarding the disappearance of the OEM option, when factory reseting. (this was a big issue in the Note 8 forum, you can read my post, i posted at that time )
I locked and unlocked the OEM option in Developers Settings, multiple times.
No tripping of Knox but yes, if you go further rooting... !
All my devices is still 0 x 0 .
Knox intact.
Also i have apps eg Samsung Pay all working fine.
Good luck.

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