need help now with boot loop - Nexus 6 Q&A, Help & Troubleshooting

So i have had my nexus 6 for a little more than a month now and i've messed up up. wish i had this site before. followed a guide on rooting and unlocking the bootloader without really knowing what i was doing. What i didnt know is that i had a defective nexus 6, with the screen the 1?2 of screen freezing glitch. i finally was planning on taking my phone into att warranty center, so i tried to relock the bootloader and was stuck into this boot loop.
I've been trying to follow this guide http://forum.xda-developers.com/nexus-6/general/guide-flash-factory-images-nexus-6shamu-t2954008
but this is getting me nowhere and i desperatly need to reactivate my phone, i can not enter recover mode or anything like that. when i go to the flash-base option i get fastboot not a command
can anyone please help i am so screwed

Means you haven't installed fastboot correctly. Go to question 28 of that thread.

Related

padlock screen

ive tried over 3 tutorials and i know i sound stupid but i cant figure out how to get to the padlock screen. the farthest i get is to the bootloader screen (the power/volume pressing) the in EVERY tutorial i read they say type in something like fastboot devices but instead of my serial number coming up a list of options come up...that is the farthest ive gotten...can someone help?
i have a stock nexus one that i just got a few days ago
Hey bro, mostlikely you need to install adb or reinstall USB.
Check this site out.
http://theunlockr.com/2009/10/06/how-to-set-up-adb-usb-drivers-for-android-devices/
Follow instructions carefully. Good luck and hope this helps you.
P. S. For future reference, this is not the right forum to post your questions, a lot of people get their panty in a bunch when you do it. LOL.
gamefan231 said:
ive tried over 3 tutorials and i know i sound stupid but i cant figure out how to get to the padlock screen. the farthest i get is to the bootloader screen (the power/volume pressing) the in EVERY tutorial i read they say type in something like fastboot devices but instead of my serial number coming up a list of options come up...that is the farthest ive gotten...can someone help?
i have a stock nexus one that i just got a few days ago
Click to expand...
Click to collapse
The padlock screen is after you unlock your bootloader. Once your in boot loader you go in your dos command window and type fastboot oem unlock and that will start the unlock process

Help! Phone stuck at boot screen, power button only restarts phone!!

UPDATE:
OK I'M BACK INTO RECOVERY.
Now can I erase the bootloader and everything and reload all of it without having the phone unlocked?
When I try and do "fastboot oem unlock" it comes back with an error and says "I Must have OEM Unlocked in Developer Options. That's great, but I can't get the phone to boot into android so what should I do at this point?
I don't want to try and erase everything and reload it just to find out i've seriously messed it up at this point, even though the silly thing doesn't load anyways.
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
so I received a new Nexus 6 device from T-Mobile for my girlfriend.
In our area unfortunately Wi-Fi calling is a must, so she went ahead and did both of the OTA updates. After doing the second update the phone was stuck optimizing apps, and then the screen wouldn't work...
So I then hooked the phone up to the PC and through ADB did the following commands
fastboot erase userdata
fastboot erase cache
That was supposedly the commands I had found on the internet to go ahead and factory reset the phone.
Now the phone is stuck at the balls swirling and it won't stop. Try and hold the power button down and the phone just restarts itself, won't shut down so I can't even get back into the recovery.
I tried to first load up a factory image before doing something silly like that but when I tried to run the command "fasboot oem unlock" it says I need to enable developer options in Android... which I couldn't get to anyways...
Can someone please help with this issue. Her old phone got stolen and now she has this one which is completely messed up.
Thank you for anyone who can help me!
none
You have to hold power and down on the bottom button, or since you have adb, you can do "adb reboot recovery". Push volume down first then power. After that you can enable MTP and toss a rom on the phone. Do a complete wipe with the exception of the internal storage ( I did storage one time accidentally, yuk) flash a ROM and you should be good
I can't even turn off the device at this point.... It is just stuck at the balls spinning and won't go any further.
When trying to shut the phone off the power button just restarts the phone, doesn't shut it down. Not sure what is going on.....
jwleonhart said:
I can't even turn off the device at this point.... It is just stuck at the balls spinning and won't go any further.
When trying to shut the phone off the power button just restarts the phone, doesn't shut it down. Not sure what is going on.....
Click to expand...
Click to collapse
It should shut down if hold the power button long enough. Takes like 20 seconds or so.
OK I'M BACK INTO RECOVERY.
Now can I erase the bootloader and everything and reload all of it without having the phone unlocked?
When I try and do "fastboot oem unlock" it comes back with an error and says "I Must have OEM Unlocked in Developer Options. That's great, but I can't get the phone to boot into android so what should I do at this point?
I don't want to try and erase everything and reload it just to find out i've seriously messed it up at this point, even though the silly thing doesn't load anyways.
jwleonhart said:
OK I'M BACK INTO RECOVERY.
Now can I erase the bootloader and everything and reload all of it without having the phone unlocked?
When I try and do "fastboot oem unlock" it comes back with an error and says "I Must have OEM Unlocked in Developer Options. That's great, but I can't get the phone to boot into android so what should I do at this point?
I don't want to try and erase everything and reload it just to find out i've seriously messed it up at this point, even though the silly thing doesn't load anyways.
Click to expand...
Click to collapse
As far as I know with stock recovery about all you can do is try to format cache and try to factory reset again. Otherwise will have to take back to T-Mobile and RMA. Make them update it. Lot of OTA updates have been failing.
I'm just curious to know if there is someway. Maybe I can force TWRP recovery or something like that on the phone by at least getting in the bootloader... There is a fix for bricking if it is like that.
Why the bootloader just doesn't come unlocked I will not understand. It would prevent motorola from having a heap of useless devices, as i'm sure probably even motorola themselves cannot fix the device.
Seems like a whole pile of sh*t if you ask me.
Anyone have any ideas? Worst part is T-Mobile won't ship a phone over the weekend either, so thats just 3 more days without a phone which is just wonderful.
jwleonhart said:
I'm just curious to know if there is someway. Maybe I can force TWRP recovery or something like that on the phone by at least getting in the bootloader... There is a fix for bricking if it is like that.
Why the bootloader just doesn't come unlocked I will not understand. It would prevent motorola from having a heap of useless devices, as i'm sure probably even motorola themselves cannot fix the device.
Seems like a whole pile of sh*t if you ask me.
Anyone have any ideas? Worst part is T-Mobile won't ship a phone over the weekend either, so thats just 3 more days without a phone which is just wonderful.
Click to expand...
Click to collapse
There is no way to flash a recovery without the bootloader unlocked. On these devices it is best to unlock bootloader first thing before trying to update so have some control if things go bad. Moto has the ability to reflash them like J-Tag. TMobile store may replace it.
Messed up part about T-Mobile is the fact this was an exchange for a stolen phone. They actually waived the insurance fee of $175 and the tax on the phone... which was extremely nice of them since I still owed about $350 on the LG G3 my girlfriend had.
So since the exchange was done over the phone or I should say since the new handset would bought over the phone the store won't replace it... it's weird they operate that way because the store should be able to replace anything that is sold via phone or internet and vice versa.
jwleonhart said:
Messed up part about T-Mobile is the fact this was an exchange for a stolen phone. They actually waived the insurance fee of $175 and the tax on the phone... which was extremely nice of them since I still owed about $350 on the LG G3 my girlfriend had.
So since the exchange was done over the phone or I should say since the new handset would bought over the phone the store won't replace it... it's weird they operate that way because the store should be able to replace anything that is sold via phone or internet and vice versa.
Click to expand...
Click to collapse
Yea. It a bad situation. We have seen a lot of them choke on the OTA flash. Best to unlock upfront and fastboot the updated factory image. You are always safe once it is unlocked.
Still begs the question as to why they don't just unlock the bootloader from the factory to avoid all this crap. I mean imagine how much money and time they would save if they just did it? I completely forgot about unlocking the bootloader even because I figured hey just OTA it and be done.... remember it's my girlfriend so I wasn't going to put some ROM on there that might have something broken or whatever... can't believe this **** though.
jwleonhart said:
Still begs the question as to why they don't just unlock the bootloader from the factory to avoid all this crap. I mean imagine how much money and time they would save if they just did it? I completely forgot about unlocking the bootloader even because I figured hey just OTA it and be done.... remember it's my girlfriend so I wasn't going to put some ROM on there that might have something broken or whatever... can't believe this **** though.
Click to expand...
Click to collapse
I understand. They look at unlocked bootloader as a security problem. It even tells you it disabled security when you flip the unlock switch. From the many OTAs we have seen brick it is best to just unlock even if running stock. Once it is up and running can always relock. Do not relock if have custom recovery or kernel tho. It will more than likely bootloop. I tried it for grins but made sure the unlock option was enabled and was able to unlock and reflash. Many have flashed new software and relocked before first boot to find out it bootloops and can't unlock again. Best to have TWRP so that if is locked have a adb/MTP option. We pretty much discourage OTA. I haven't tried but have seen a post that says must be locked to OTA. If that is the case you always have the chance of a bad OTA flash and end up same place you are now. With TWRP there are also OTA files that have been converted to flashable zip and can be flashed in recovery.

Nexus 6 stock on Boot (not bootloop). Please help with ideas?

Hi,
So I wanted to prepare my unlocked Nexus 6 on T-mobile for my brother by completely un-rooting and then relocking to setup stock firmware. With the help of “Nexus Root Toolkit” it was a quick update. I simply picked up the latest firmware for t-mobile, then relocked - and off you go.
The Phone was ok for couple of days, but then google pushed new update – which would render my phone useless. After update Initially the phone went through the boot almost to the end, and then exception happened. Something about system UI crashing and then screen was unavailable. So I could not do anything on the phone.
I tried fixing with “Nexus Root Toolkit” (unlocking, rooting etc.), but at this point the phone is stock on booting (few colored dots signifying loading), but the phone never actually boots. Going to Factory reset or Recovery does nothing.
Is there anything else I can try please?
Thanks,
-Mariusz
keinam.ty said:
Hi,
So I wanted to prepare my unlocked Nexus 6 on T-mobile for my brother by completely un-rooting and then relocking to setup stock firmware. With the help of “Nexus Root Toolkit” it was a quick update. I simply picked up the latest firmware for t-mobile, then relocked - and off you go.
The Phone was ok for couple of days, but then google pushed new update – which would render my phone useless. After update Initially the phone went through the boot almost to the end, and then exception happened. Something about system UI crashing and then screen was unavailable. So I could not do anything on the phone.
I tried fixing with “Nexus Root Toolkit” (unlocking, rooting etc.), but at this point the phone is stock on booting (few colored dots signifying loading), but the phone never actually boots. Going to Factory reset or Recovery does nothing.
Is there anything else I can try please?
Thanks,
-Mariusz
Click to expand...
Click to collapse
There's not much you can do here. If you don't have TWRP or unlocked bootloader, you should just RMA the device direct through Motorola.
You could try to sideload the update you had received that caused this.
Other than that, RMA.
I was hoping not to hear RMA - but thanks for the reply.

Moto G 2nd Gen stuck in bootloop a couple days after rooted

So i successfully rooted my Moto G 2nd Gen using KingRoot. Not too long after i had finished downloading Adblocker, a messaged popped up saying i had to "reboot" the phone and that's exactly what i ended up doing. That's when the phone wouldn't boot
.........later, after a bit of research i had found that my phone was stuck in a bootloop.
So i took it to Wind (the company i'm with) and without knowing that the phone was rooted, they told me that they could fix it only if i bring the receipt. I purchased this phone on August 14, 2015, the one year warranty still stands. But the receipt was long gone. No receipt, no warranty service.
I went back to the store where i bought the phone....but they can't seem to pull up the receipt. They said because it's been almost a year since i bought the phone.
Anyways, i am here for help. The phone is in a bootloop and not only that but USB Debugging is not on (i believe). I don't remember turning it on. But i want you guys to understand that I AM A NEWBIE.
I also tried to Factory reset it from Recovery but that didn't help. Btw, since i did a factory reset is the phone still rooted? Isn't KingRoot supposed to be deleted from the factory reset?
One more thing, the phone is a Moto G 2nd Gen, Model: XT1064 (if that helps). :good:
Please Help.
After this i don't thing i will ever root another phone again.
You can try to flash your system with adb
Is your bootloader locked or unlocked?
If unlocked, you could easily recover your phone. If locked, first you'll need to unlock the bootloader.
Did the OP ever find a solution? If bootloader still locked you need to go onto Motorola website, (haven't checked if it's still active since Lenovo bought Motorola???) But if it is still active go on that website after doing search engine search for "how to unlock Motorola bootloader?" Once youre on the right page just follow the instructions. Being a noob I will assume you don't have adb or adb fastboot installed on your computer, great tool to have if you want to make your life easier when it comes to all things rooted. It will also help you to get the unlock code which you will need to unlock the bootloader of your phone, like I said do the search first, then follow the instructions in the tut. It's very noob friendly, good luck! Remember too you may need all the drivers for your specific model depending on whether you're on win, osx or Linux.

Soft Brick/Bootloop Fix Solutions?

Good day all. Long time lurker of these forums, and I am officially throwing in the towel on my amateur attempts to update my P20 Pro (CLT-L29 C636) from Android 8 to something newer. I've managed to soft brick the thing, getting stuck in a boot loop. I can get to fastboot, and I can (sometimes) get it to enter dload mode with an OTG cable and a thumb drive. I messed something up early on in the process and I am completely unable to go any further. Dload gets to 5% then fails every time, with every thumb drive I've used.
I am willing to accept that I just don't have the technical ability to take this journey any further. Being that I live in the US (Western New York), Huawei lists no official repair centers in the states. Are there any trusted 3rd party repair services I could send my phone to and have an expert attempt to repair the software? At this point it's been bootlooping so long the Huawei logo is ghosted onto the AMOLED screen. I would love to have this phone operational again.
Any thoughts I would greatly appreciate it!
Hold Both Vol + Power until Emergency Rescue pops up.
After that, restore Stock, unlock Bootloader, install any android 10/11/12 GSI u want.
Tried that. It's stuck in bootloop and only occasionally responds to boot prompts. On the couple of times it got past dload failed and prompted me with invalid install and offered to boot to Emergency Recovery, it fails to load the recovery dialog and drops back into a boot loop.
I promise, I have been back and forth with attempts on this phone for four months, and if I thought there was any new surface level tip or trick I haven't tried, I would still be searching. I feel like it's at a point where only specialized software or a physical test point, or something else beyond my technical ability will fix this phone.
I do appreciate the suggestion, though.
Unlocked Phone? So it *might* be possible to recover i imagine if u get twrp running, might need some dirty work, but not impossible.
Edith did forget to mention; Can u see ur Phone via adb/fastboot on your PC?
aLcaTr4z said:
Unlocked Phone? So it *might* be possible to recover i imagine if u get twrp running, might need some dirty work, but not impossible.
Edith did forget to mention; Can u see ur Phone via adb/fastboot on your PC?
Click to expand...
Click to collapse
Sorry if I sent the wrong impression. The bootloader is still locked. It is only carrier unlocked.
I can locate it on DC-Unlocker on fastboot but it won't let me load any files to it.
With locked BL is not much hope left i guess. Hisuite Recovery fails too i imagine?
aLcaTr4z said:
With locked BL is not much hope left i guess. Hisuite Recovery fails too i imagine?
Click to expand...
Click to collapse
Oh yeah. HiSuite recovery states that this model isn't compatible with eRecovery and to take the phone to a service center.

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