Speaker Problems RMA, need people to run a test for me . - Nexus 6 Q&A, Help & Troubleshooting

Please go into your sound and notification settings and play the Ganymede ringtone in portrait mode on highest volume (does your top speaker sound distorted?), now while it is playing turn the phone into landscape mode (might have to turn both ways to get it to switch) . Does it sound different?
My top speaker sounds like it is blown in the portrait mode and when the phone switches to landscape mode the sound becomes more full and both speakers work like they should. What are you results?
THANKS!

I hear distortion with that ring tone no matter what orientation I have the phone in.

Sound is distorted in both orientations on several of the ringtones, not just Ganymede. My first N6 didn't have this speaker/sound problem, but my second one does. We'll see if the third (should be coming soon) is any improvement.

Sound problems will be fixed in 5.1 update.

Doesn't sound like a software problem if some phones are only having problems ...I think I am going to RMA mine and see what I get.

LT1UltraZ said:
Doesn't sound like a software problem if some phones are only having problems ...I think I am going to RMA mine and see what I get.
Click to expand...
Click to collapse
anyone else run a test...please....pretty please

Mine sounds fine no issue or distortion.

I don't have any kind of distortion. running chroma rom with franco.

LT1UltraZ said:
Please go into your sound and notification settings and play the Ganymede ringtone in portrait mode on highest volume (does your top speaker sound distorted?), now while it is playing turn the phone into landscape mode (might have to turn both ways to get it to switch) . Does it sound different?
My top speaker sounds like it is blown in the portrait mode and when the phone switches to landscape mode the sound becomes more full and both speakers work like they should. What are you results?
THANKS!
Click to expand...
Click to collapse
Exakt same problem here. I am going to wait for 5.1. If there is no improvement there i will RMA.
Br J

i ended u filling the claim. Will post update when the new phone arrives.

Can someone test playing song Flight by Tristram on high volume. Her is a link to the song: https://www.youtube.com/watch?v=OVMuwa-HRCQ .I get strange sounds from the speakers in the beginning of that song like scraping noise. Anyone else get the same?
Mvh J

Both speakers sound distorted for me...I'll update when I get the new phone

LT1UltraZ said:
Both speakers sound distorted for me...I'll update when I get the new phone
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Click to collapse
Please do mate. I dont want to rma the phone unless it is absolutley neccessary. 3-4 weeks for repair they said here in Sweden.
Br J

Jaxione said:
Can someone test playing song Flight by Tristram on high volume. Her is a link to the song: https://www.youtube.com/watch?v=OVMuwa-HRCQ .I get strange sounds from the speakers in the beginning of that song like scraping noise. Anyone else get the same?
Mvh J
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Click to collapse
Could someone test playing song linked in quote above I would be very grateful. Just want to know if it is indeed something wrong with my speakers. The strange scraping sounds can be heard in the beginning of the song when on high volume.
Br J

Jaxione said:
Could someone test playing song linked in quote above I would be very grateful. Just want to know if it is indeed something wrong with my speakers. The strange scraping sounds can be heard in the beginning of the song when on high volume.
Br J
Click to expand...
Click to collapse
Same here.

LT1UltraZ said:
Same here.
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Click to collapse
Ok thx. Really hope that this is a software issue. Not because of that one song but because I get distorted sound in ringtones, notifcations and such aswell. Talked directly with Motorola and they offered me a new device but sadly I live in Sweden and therefor I have to send it back to the store I bought it from for repair instead if I want to RMA it.
Br J

Just wanted to say I got the new phone and my problem is fixed. Even had my wife listen and she confirmed I am not crazy eheh

LT1UltraZ said:
Just wanted to say I got the new phone and my problem is fixed. Even had my wife listen and she confirmed I am not crazy eheh
Click to expand...
Click to collapse
Great news for you, bad news for me. That probably means that Im going to have to RMA my phone. Could you just listen to the song I linked on your new phone and see if it does the same there?
Br J

Jaxione said:
Great news for you, bad news for me. That probably means that Im going to have to RMA my phone. Could you just listen to the song I linked on your new phone and see if it does the same there?
Br J
Click to expand...
Click to collapse
sounds good on the new phone

LT1UltraZ said:
sounds good on the new phone
Click to expand...
Click to collapse
Which Lollipop version are you on on the new phone?

Related

[Q] How to make the speaker louder

I just bought my HD7 and the speaker is very low and i have it on level 30.
Is there any way of making it more loud??
Please for all the help that i can get.
Hi that is an issue with the HD7 and we are hoping MS will fix the issue with the future updates
You might have also noticed the camera is rubbish for long distance shots as well
and that you cant add a custom ringtone.
so stay put and hope they update our software quickly
avensakias said:
I just bought my HD7 and the speaker is very low and i have it on level 30.
Is there any way of making it more loud??
Please for all the help that i can get.
Click to expand...
Click to collapse
The phone is bull****. Its a hardware limitation i guess. The camera sucks too..
nitroxn said:
The phone is bull****. Its a hardware limitation i guess. The camera sucks too..
Click to expand...
Click to collapse
so.....many.......replies.....must.....contain.....self....
To the original poster, what Hardware Revision is your phone? Mine is version 0002 and I find the speaker to be quite loud for ringing, notifications, and music. For Netflix, the volume is very low.
To the other posters... if your only contribution to this forum is stuff like "this phone is rubbish," please leave.
same with mine ringtones alerts and music sound is very low but playing games like bejewelled and metro blocks in game sounds and music is very very loud I have to turn it down.
Same issue here. One way around it is to use Chevron ringtone installer to get your own tunes onto the phone (works for alarms and alerts) but before you do use Audacity t increase the sound on the tune before converting to the correct format for the phone. I have done this and now my ringtone,alarms and alerts are plenty loud enough for noisy environments.
i used all the above.
To be exact on the games only the sound is loud..
The ringing of all the sounds that i tested is too low..
i cant ever hear it when its in my pocket and it rings..!!
I hope the ota update that is on its way, should fix the registry key that does all that.
lets hope , it is very low
Audio said:
so.....many.......replies.....must.....contain.....self....
Click to expand...
Click to collapse
Patience my friend...these idiots just speak out of ignorance...
I also hate the low ringtone volume. How can it be that games are smashing your ears while music don´t??? Please someone help.
tonarm said:
I also hate the low ringtone volume. How can it be that games are smashing your ears while music don´t??? Please someone help.
Click to expand...
Click to collapse
i think this is a software bug of Microsoft .
I hope they will repair this absurd bug on the future upgrade , because at this moment is impossible to hear the sms tone and call tone
Why haven't you guys installed the HTC Sound Enhancer? Works awesome for me very load!
DJ Lu said:
Why haven't you guys installed the HTC Sound Enhancer? Works awesome for me very load!
Click to expand...
Click to collapse
Actually the volume is the same,l do not know what set up are You using but l test all 3 preset and volume is same. But still for all others if you have on your hd7 installed custom ringtones you can make this ringtones (edit the ringtone) in some app for editing music,and play with equalizers so you can have louder tones. Still my opinion is that hd7 has some software limitations-volume simple must be louder-common how can we hear phone in pockets or handy bags. New Nokia phones are much much loader so...HTC do SOMETHING!
also the speaker volume is maximum 10 in Hd7 is this the same for all the devices?
kronos1 said:
Actually the volume is the same,l do not know what set up are You using but l test all 3 preset and volume is same. But still for all others if you have on your hd7 installed custom ringtones you can make this ringtones (edit the ringtone) in some app for editing music,and play with equalizers so you can have louder tones. Still my opinion is that hd7 has some software limitations-volume simple must be louder-common how can we hear phone in pockets or handy bags. New Nokia phones are much much loader so...HTC do SOMETHING!
Click to expand...
Click to collapse
I have already installed even the rom 1.60.401.01 since my phone had 1.23.401.01 when i bought it, i made the update to the build 7008 via zune but nothing changed.
I installed also HTC Sound Enhancer but the increase was about 2% louder than before enabling the Dolby option since SRS did nothing at all.
I hope that Microsoft & HTC with solve that problem on the upcoming NoDo Update..
nitroxn said:
also the speaker volume is maximum 10 in Hd7 is this the same for all the devices?
Click to expand...
Click to collapse
That's In-Call volume mate. See HERE
eternalemb said:
Patience my friend...these idiots just speak out of ignorance...
Click to expand...
Click to collapse
Just put your phone inside your pocket and walk on the street at some big cities like LA, or San Francisco, i bet nothing could warn you about the phone except the vibration of the phone itself.
The sound from outside world are so many and come to your ear the same time, how could you expect to hear your favorite ringtone from your god **** phone inside your pocket? Bring the external speaker and stick it on your ears, you will hear it!
I don't know about you guys phone, i can hear my ringtone from my HD7 while i am talking to friend at the hall.
When i used a TPU material case (harder than silicon but more flexible than hard plastic case) seems to absorb sound leakage from phone build (HD7 has 'flimsy' batter case). Immediately after installing, sounds like ringtones ard keyboard tapping sounds have improved noticeably. Hopefully this gives u a temp fix...
bluegreenwhite said:
When i used a TPU material case (harder than silicon but more flexible than hard plastic case) seems to absorb sound leakage from phone build (HD7 has 'flimsy' batter case). Immediately after installing, sounds like ringtones ard keyboard tapping sounds have improved noticeably. Hopefully this gives u a temp fix...
Click to expand...
Click to collapse
my case seems to make it a lil louder also

Speakerphone SOFTWARE "Issue?"

Hey guys, I've noticed a weird bug with stock 4.2.1 on my Nexus 4, and was wondering if anyone is experiencing the same thing. If not, then perhaps it is the hardware and not the software, but the nature of this bug has lead me to believe it is software-related.
Let me first say, right off the bat, that I have had no other issues with my phone, and that when I play games or watch movies, the volume is loud, clear, crisp--just all around excellent. However, when I use the speakerphone on a call, it seems to be... quieter than everything else. So I tried playing around with it, and discovered something interesting.
The next time you're in a call, put it on speakerphone. Note how loud it sounds to you. Then, turn the volume down one notch, and then put it back up to the max volume again (I've only experimented with it being at max already, then turning it down one notch, and then back up).
Does it sound WAY louder? And does it sound distorted, almost overblown? Why would it be like that during a call, and why would adjusting the volume down and then back up again have such a result if it was NOT software related? And, furthermore, why would it be blown out and distorted here where as for everything else it sounds superb?
Let me know your thoughts--maybe I need to RMA? I got this one at T-Mobile (I didn't have to pay the equipment installment due to my current plan, so it was cheaper to buy it @ $200 from them).
Thanks!
Same Here .. I believed it was the only with this problem since no one had said.
I think is Software Issue.
Yeah I noticed that no one had mentioned this, but I believe if it's software then it must be affecting everyone. At least, it should be affecting stock users. I guess I noticed this sooner because I use speaker phone when I'm driving in the car, since my ragtag bluetooth receiver that outputs through a tape that's plugged into it and inserted into the tape deck only transmits music and notifications, not calls--for some reason--over the car speakers. Just got sick of plugging into the phones headphone jack every time I got in and out of the car! lol
Check this out
http://forum.xda-developers.com/showthread.php?t=2024226
munchy_cool said:
Check this out
http://forum.xda-developers.com/showthread.php?t=2024226
Click to expand...
Click to collapse
See but mine doesn't crackle or do any of that stuff during calls or anything else. And it's not blown out sounding during anything other than calls where I have lowered the volume and then put it back up to max right after. I don't think the problem is the same as it is here, it just seems similar, for sure.
Also, when not on speaker phone, the in call volume is perfect and without issue. It's limited to specifically what I mentioned in the original post.
Thanks for the reply, but I'm talking about it being overtly loud and only being so when adjusting the volume down and back up to max, and that prior to that, the volume is just a bit on the quiet side at the maximum. Not crackling/popping/etc!
cool..sorry about that.
Exact same situation with me.little buzz while on call nothing else.
Sent from my Nexus 4 using xda app-developers app
[delete]
munchy_cool said:
cool..sorry about that.
Click to expand...
Click to collapse
No problem! Appreciate the attempted help =]

HTC One sound bug - A "Click" when sound ends

Everytime a sound (no matter if music, video, when the music.video ends , the phone makes a single "clicking" sound. It sounds a bit like a camera shutter.
this problem stated like 3-4 days any idea what cause this problem its kind worrying me i hope there is a solution for that
Has anyone else reported or read about that bug? Goggle couldn't tell me
update: just did factory reset still same issue
anyone has this problem i checked on good found some one has same problem with htc one X model ..
17mayis said:
anyone has this problem i checked on good found some one has same problem with htc one X model ..
Click to expand...
Click to collapse
That is normal. That is the sound the speakers make when the amp shuts down.
celelivada said:
That is normal. That is the sound the speakers make when the amp shuts down.
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Click to collapse
are u sure about that sir ? i hope u are u making my day so happy if it's true does yours makes same sound ?

Slight crackle in speakers?

Does anyone else have a slight crackle noticeable at high volume while playing songs or loud noises? Its a slight crackle and you can tell the sound is not as pure as it should be. Put a song on YouTube full blast and see if you can notice any little crackle, you might notice sound is not butter smooth....
I have a crackle on the bottom speaker with the stock ringtone. i posted about it on here, but noone responded
I have the same issue with the volume is all the way up. But if I lower the volume a little it's good. This phone is crazy loud
a software update can fix that.........
mr pnut said:
a software update can fix that.........
Click to expand...
Click to collapse
If it does it will just limit the max volume.
Yea it sounds like a software blip actually. The sound isnt like a rattle from an unseated or blown speaker its strange. I wonder why no one else hasnt brought this up...
I had issues the first day but none recently... Maybe they just need to break in
Yea if i blownin the top speaker while its playing it crackles loke crazy. Not that you shoukd do that. I did very lightly. The bottom speaker does not. Might have to rma.
Happens in top speaker for me as well. I notice it particularly well with the second half of the ringtone/notification sound, "Ganymede." Should we ask for a replacement?
shadrage said:
Happens in top speaker for me as well. I notice it particularly well with the second half of the ringtone/notification sound, "Ganymede." Should we ask for a replacement?
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I'm not sure.. I wish I had another nexus to compare it too... Since we have a month ill wait until I can somehow get to test another. Ill post back.
NightSkyCode said:
I'm not sure.. I wish I had another nexus to compare it too... Since we have a month ill wait until I can somehow get to test another. Ill post back.
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Click to collapse
This has to be an audio bug. I have also noticed it on my ATT Model. I have also noticed that the ringer volume drops dramatically when receiving calls. It is also hard to hear the person on the other unless the phone is held close to the ear.
Been having the same issue. It seems to mainly happen at the beginning of some notification sounds, almost like it has trouble initializing the sound on command.
I noticed this when I was playing a game, after muting all sounds, it sounds like the speaker is still active and produces noise. Its more of a hum than a crackle, for me at least. I I'm pretty sure its a software issue and not a hardware.
jazzstatic2 said:
This has to be an audio bug. I have also noticed it on my ATT Model. I have also noticed that the ringer volume drops dramatically when receiving calls. It is also hard to hear the person on the other unless the phone is held close to the ear.
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Click to collapse
With regards to the popping/crackling/buzzing that I posted earlier in this thread (I think on the last page to be exact; also this may be different from what you're describing), I have confirmed via a replacement device that I just received today that it was a hardware defect, NOT a software defect. There is no popping/crackling/buzzing or anything like that with the new one, and I even held them side by side and did a comparison for another person just to make sure I'm not crazy haha (though it was pretty apparent when the new one didn't exhibit the problem I was hearing with the first one). On a side note, the screen on the new one looks like it has better whites (I didn't have a problem with the other screen, and it looked just fine to me, but side by side you can see a difference and I guess I got a two for one on this by doing the exchange!)
And finally, I didn't have to update the replacement out of the box like I did the first phone, which means they're now shipping phones that already have the latest update applied to them. Just thought I'd check back to let you all know that if you do have this issue, you SHOULD RMA/exchange it for a new one, because it is NOT a software glitch if you have the same issues that I described previously.
Hope this helps =]
shadrage said:
With regards to the popping/crackling/buzzing that I posted earlier in this thread (I think on the last page to be exact; also this may be different from what you're describing), I have confirmed via a replacement device that I just received today that it was a hardware defect, NOT a software defect. There is no popping/crackling/buzzing or anything like that with the new one, and I even held them side by side and did a comparison for another person just to make sure I'm not crazy haha (though it was pretty apparent when the new one didn't exhibit the problem I was hearing with the first one). On a side note, the screen on the new one looks like it has better whites (I didn't have a problem with the other screen, and it looked just fine to me, but side by side you can see a difference and I guess I got a two for one on this by doing the exchange!)
And finally, I didn't have to update the replacement out of the box like I did the first phone, which means they're now shipping phones that already have the latest update applied to them. Just thought I'd check back to let you all know that if you do have this issue, you SHOULD RMA/exchange it for a new one, because it is NOT a software glitch if you have the same issues that I described previously.
Hope this helps =]
Click to expand...
Click to collapse
Yes it does help, thanks! Im going to rma mine monday and post back with my results also.
I first noticed a problem with my speakers when I made my first call. My nexus 5 always had great call quality but my friend sounded so hollow and not at all as clear as on the 5.
Then I tried sounds, music. It definitely has a noticeable 'peak' and high and low notes flatten and rattle. Is this what you all are experiencing?
Sent from my Nexus 6
Anyone noticing issues with WhatsApp? I can't seem to hear the conversation tone while I'm chatting. The notification rings just fine, it's just the conversation tone. I've factory reset, but made no difference. Any help will be appreciated.
hey all, i definitely have crackle on the bottom speaker. i do not have any issues with the top. I hear it with notifications as well as music. Here is a good test YouTube video that i am using to see if anyone can compare. I have to hit the vol rocker down 7 times from full volume to get crackling to go away.
I've contacted Google (i purchased through Google Play Store) and they are shipping out a replacement saying this should not happen.
Here are the steps they had me take to test the device.
1) make sure Bluetooth was off
2) check the volume settings for all types of notifications (ringtone, alerts, alarm...)
3) reboot into safe mode and see if it still persists
---> to boot into safe mode, hold the power button like u are going to turn the phone off, when the "Power off" option pops up on screen, long press it and it will ask if you;d like to boot into safe mode. THIS ONLY LETS STOCK APPS TO RUN, thats why i used youtube for the example.
4) factory reset(they asked how i did it, i did it normally through the system settings)
After this, the rep explained that this was the first time she heard of the issue and the replacement device shouldn't have any speaker issues.
I also asked if it will be a new device and she said yes, no refurbishes. If the issue happens again, she mentioned to call back in and they will replace it no problem. Hopefully this first replacement won't have the same problem, but i love the phone so much that im willing to have them ship multiple out until i get a good one.
hope this helps!!
EDIT: forgot to mention, they put a hold on your credit card for up to 7 days until they receive the device back. You SHOULD choose next day shipping as that will be part of the hold and your card will NOT get charged for any extra shipping charges.
Wish me luck!!!
here is a quick youtube video i made comparing a faulty device and a working device
pay attention to the "dings" in the beginning of each part of the video, you may have to watch it a couple times to hear the difference - to me its noticeable right away. The first 3-4 seconds of the video sounds fuzzy/crackly... The same "dings" around 7 seconds are not fuzzy or crackly at all.... there you have it folks, Hardware defect!
Same issue here
Tried factory reset etc, still same volume lowering amd crackling

Call volume too low?

Hi, I just got my Nexus 6 that I purchased from eBay, everything is ok but the call volume, while it's pretty clear, I think it's too low compared to other phones, I'm not sure if I'm crazy or someone else has noticed that? I tried the speakers for music and they are loud, again, it might just me, but I wanted to double check if someone has noticed that, and if it's something normal for this phone, thanks!
saman0suke1 said:
Hi, I just got my Nexus 6 that I purchased from eBay, everything is ok but the call volume, while it's pretty clear, I think it's too low compared to other phones, I'm not sure if I'm crazy or someone else has noticed that? I tried the speakers for music and they are loud, again, it might just me, but I wanted to double check if someone has noticed that, and if it's something normal for this phone, thanks!
Click to expand...
Click to collapse
Try this.
1. Make sure the system volume is all the way up as well as the phone earpiece volume.
Get an app the controls all volumes and you'll see it there along with media , alarm etc.
This happened to me but once i raised system and phone it was fine.
Also note that you must practice placing ear in perfect earpiece speaker position lol.
Let me know if it worked that was my problem.
saman0suke1 said:
Hi, I just got my Nexus 6 that I purchased from eBay, everything is ok but the call volume, while it's pretty clear, I think it's too low compared to other phones, I'm not sure if I'm crazy or someone else has noticed that? I tried the speakers for music and they are loud, again, it might just me, but I wanted to double check if someone has noticed that, and if it's something normal for this phone, thanks!
Click to expand...
Click to collapse
Ditto. My phone volume way too low for in call - either with built-in earpiece or a wired headset.
Nothing I've found brings it up.
Speakers for media/notification is very good&loud, but speaker for in-call (using as a true speakerphone, not trying to use speakerphone mode as earpiece) and ringing is inadequate.
relaxable said:
Ditto. My phone volume way too low for in call - either with built-in earpiece or a wired headset.
Nothing I've found brings it up.
Speakers for media/notification is very good&loud, but speaker for in-call (using as a true speakerphone, not trying to use speakerphone mode as earpiece) and ringing is inadequate.
Click to expand...
Click to collapse
Believe that with update to 5.01 that is going to fix the problem, hope so, I believe that I read it somewhere. I really want to know what are all the fixes for the new version 5.01
BTW, I have Volume Ace download it from play store and see if you got all volume up
Good luck !

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