[Q] HTC Sync Manager problem! Phone is not connected. - One (M7) Q&A, Help & Troubleshooting

Hello,
I had sync manager installed and it was working fine. Until I upgraded the phone to the latest os. Which was the Lollipop.
Now what happens is
Sync Manager opens, but says phone is disconnected. I see the phone in windows explorer, I can browse through all the files, I can see pictures, music, etc.. No problems.
I have tried uninstalling sync manager, reinstall. Rebooting many times. I have tried running a driver cleanup of all devices and still same thing happens.
USB debugging is enabled. I would like to root the phone and install a custom rom. But the adb utility doesn't see the phone as well. I have tried Hasoon2000 and it doesn't see the phone.
I have an sdcard as well on the phone and I can see that as well through windows exxplorer. I have tried other manager alternatives such as Mobi, phone explorer and they also don't see the phone but they open up as well when I connect my phone but just can't connect to the phone.
I have Windows 7 64
HTC One M8.
Thanks for any help in advance.

antper said:
HTC One M8.
Click to expand...
Click to collapse
Its the M7 forum.
All I can say is, update your HTC drivers and also download the latest android sdk, make sure usb debugging is enabled in developer options.
correct forum is here: http://forum.xda-developers.com/htc-one-m8

Oops I posted in the right forum. I didn't see nay where to move this post.
I have tried all you said and still no luck.
Thanks

Related

SOLVED: adb help for "error: device not found" after reboot from cmd

sorry if this clutters up the forum for a bit, i promise to delete it when it dies.
i've recently started using adb when i flashed over to 5.0.2h. i followed the instructions in the tutorial and was able to use adb. 2 nights ago, i began doing more complicated commands (for me) and tried to push a .apk into /system/app.
i wasn't immediately successful but i eventually got it in there and decided to reboot my phone. after this reboot, however, i lost the use of adb. i tried upgrading to the usb drivers haykuro posted, uninstalling them and re-trying the old one, rebooting the computer, rebooting my phone and none of it works. i've since wiped my phone and flashed it with the latest h build from haykuro (thanks haykuro!) but that didn't work either. now i'm trying to see if the 1.5 sdk will work.
i was wondering if anyone would have an idea about what i should do next. should i reinstall adb? try it on another computer? another cable? it's not the worst loss in the world, my phone is fine and my usb cable still works in the conventional way. i even checked to see if i somehow lost root and i was able to get su on the terminal emulator. but i still want the use of adb for nandroid, if nothing else.
thanks in advance!
I had the same problem after flashing to the G rom. I couldn't get ADB to work but fastboot recognized my phone and I was able to flash back to my backup. First time I did a complete wipe before flashing, second time, no wipe, made no difference in either case for me
When you plug Dream into your computer, does it show up in the Device Manager list? What is the entry? Hopefully it says HTC Dream Composite ADB Interface
I just had the same problem, I had to update the driver and it is working fine now.
Which driver did you use? I downloaded the one on the saphire port project page, but couldn't find a way to install it. When I open device manager, there is no ADB interface listed.
zer0day said:
Which driver did you use? I downloaded the one on the saphire port project page, but couldn't find a way to install it. When I open device manager, there is no ADB interface listed.
Click to expand...
Click to collapse
Give me a few minutes I will find you a link for it.
jordanjf86 said:
Give me a few minutes I will find you a link for it.
Click to expand...
Click to collapse
Here it is. http://dl.google.com/android/android_usb_windows.zip after downloading this when you go to update your driver in device manager make sure to use this. Hopefully this will help it worked for me.
jashsu said:
When you plug Dream into your computer, does it show up in the Device Manager list? What is the entry? Hopefully it says HTC Dream Composite ADB Interface
Click to expand...
Click to collapse
yes, that's what it comes up as. and i've tried the usb drivers from haykuro's page and they didn't work before and after rebooting my computer.
i'm on vista and it wont accept the updated drivers. it downloads the standard removable memory drivers and wont let me update to anything else. anybody have any ideas
just installed the 1.5 apk and adb and it works again. for people running haykuro builds, i would suggest trying this if you have adb problems. just intall the 1.5 sdk as normal, copy adb.exe and AdbWinApi.dll into \system32 and you should be good.
unless requested i will delete this thread in two days. thanks everyone!
Hmm... i tried that and its still not working ):
Ive tried like 10 different USB drivers from various sites including this one, downloaded the 1.5 SDK and installed it, wen through several reboots and it always says either that the driver is for the wrong platform, the most up to date one is ALREADY installed (HTC Bootloader), or that Windows couldn't find any drivers.
Under ADB Interface in device manager is "%USB\VID_0BB4&PID0FFF.DeviceDescRelease%"
did you try and update the driver through the device manager? i've heard that it's the only way to update it for some people.
I had already Posted & Solved This Issue here : http://forum.xda-developers.com/showthread.php?t=493703
Go Check It, It ll work for sure....
90% of the time the problem is with the drivers etc. Use this tutorial to fix that : http://goo.gl/OS3Vi
If you still encounter the problem then you can use ADBwireless available at google play to wirelessly connect your device to the computer
Hope it helps :highfive:
Hi
I actually replying about the bible quote you have mentioned? you into theology?

Driver Help

Note: I have searched the forums/google/youtube and done just about everything suggested.
I downloaded the SDK thinking my computer would notice the drivers ... it doesn't
I've installed, uninstalled, rebooted, power cycled, disonnected, reconnected, deleted, added etc... And Windows still does not recognize my Hero.
I don't know what to do now, as I thought I was going to just simply root and keep it moving, but I can't even get transfer contacts yet. Anybody have suggestions? Tips? Anything? I'm desperate here
Running: Vista x64
Make sure you download and install HTC Sync here and turn on USB Debugging on your phone by pressing menu, settings, applications, development, and check USB debugging. Also turn on unknown sources in the same menu in applications.
Dave2582 said:
Make sure you download and install HTC Sync here and turn on USB Debugging on your phone by pressing menu, settings, applications, development, and check USB debugging. Also turn on unknown sources in the same menu in applications.
Click to expand...
Click to collapse
I've done this too ... multiple times
Ok, try this link and download the htc drivers for the hero. When its looking for the drivers, browse for the location yourself and point it to the drivers that you downloaded (once you extracted it)
Dave2582 said:
Ok, try this link and download the htc drivers for the hero. When its looking for the drivers, browse for the location yourself and point it to the drivers that you downloaded (once you extracted it)
Click to expand...
Click to collapse
Sigh, tried this too. Windows just keeps telling me it cant find the driver - even when I direct it to the folder I've never had this happen with any other drivers I've installed
try removing the device in device manager and remove SDK and then go back through the steps of installing htc sync plug in your phone then run SDK
Kenpoman said:
try removing the device in device manager and remove SDK and then go back through the steps of installing htc sync plug in your phone then run SDK
Click to expand...
Click to collapse
Lol yea I've done that too. Maybe it's my system. I just plugged the damn thing in to my office computer and the phone recognized the USB, and on the computer I can see the mSD - none of which have happened on my system at home.
Thanks for all the help, if anybody else has suggestions feel free to keep em comin!
i have had problems with two of the four computers that I have it installed on.
both of them i think i used different versions of SYNC to get it to work but I can't remember.
Kenpoman said:
i have had problems with two of the four computers that I have it installed on.
both of them i think i used different versions of SYNC to get it to work but I can't remember.
Click to expand...
Click to collapse
I'd be happy to even get THAT far. My computer wont install drivers, my phone doesn't detect that its connected via usb, so I'm unable to mount. So there's no chance of even using SYNC yet lol. I guess I should be happy I didn't rush out to get that EVO just yet, cuz I'd kill over if I were having this problem with that phone. With the Hero, it's annoying cuz I can't transfer music or root yet.
The following accurately sums my emotional roller coaster the last 24hrs ...
... ... ... ... ... ...
I had a similar problem. First does you phone charge from the USB port? if not find a different USB cable. I have heard thicker is better but all the ones I have tried have charged it.
If it does charge but you can get Windows to recognize it as ADB then install PDAnet on your computer. You can find it with a google search. I got really frusturaded getting the drivers to work too, but PDAnet worked on the first try.
Fazulka said:
I had a similar problem. First does you phone charge from the USB port? if not find a different USB cable. I have heard thicker is better but all the ones I have tried have charged it.
If it does charge but you can get Windows to recognize it as ADB then install PDAnet on your computer. You can find it with a google search. I got really frusturaded getting the drivers to work too, but PDAnet worked on the first try.
Click to expand...
Click to collapse
I use the stock USB, which does charge it via any USB connection. However I notice that when I plug it into a system at work (Windows 7) the phone recognizes the USB connection and allows me to mount [I'm adding music I sent to myself this morning to the phone via this Win7 system]. Whereas the system at home the phone doesn't even see a USB connection present, so no mounting option. (I've tried all 4 USB ports on my personal laptop)
I'll DL PDAnet either tonight or tomorrow and see how this works. Thanks for the suggestion, and I'll keep you posted.
--off to find this XDA android app--
amorphouskev said:
I use the stock USB, which does charge it via any USB connection. However I notice that when I plug it into a system at work (Windows 7) the phone recognizes the USB connection and allows me to mount [I'm adding music I sent to myself this morning to the phone via this Win7 system]. Whereas the system at home the phone doesn't even see a USB connection present, so no mounting option. (I've tried all 4 USB ports on my personal laptop)
I'll DL PDAnet either tonight or tomorrow and see how this works. Thanks for the suggestion, and I'll keep you posted.
--off to find this XDA android app--
Click to expand...
Click to collapse
Pdanet is the only way my computer would recognize it also so that should work for u.
Papa Smurf151 said:
Pdanet is the only way my computer would recognize it also so that should work for u.
Click to expand...
Click to collapse
Didnt work. I kinda give up.
My phone only gives me the mount USB option when my PC is booting. As soon as I log in to windows that option goes away.
Sent from my HERO200 using XDA App
seriously try a to install a different version of sync first. i am using two different versions .
Kenpoman said:
seriously try a to install a different version of sync first. i am using two different versions .
Click to expand...
Click to collapse
Ok I've finally gotten the phone and computer to see each other. So I now have access to the SD card, however Vista still is not locating drivers.
Methods tried:
Installing, Uninstalling HTC Sync (various versions, new & old - including several reboots)
A tether program suggested in this thread
PDAnet
Directed Vista to folders with drivers.
Downloaded suggested drivers to Vista and pointed the system to particular folder
It's great that now I can take care of adding music etc... to the phone, but I had hopes of rooting as well, and it doesn't look like that's going to be a reality.
I'm still completely open to suggestions, and very grateful for all the assistance so far!
Since I just got this phone from asurion it's still on 1.5 would updating help? (I didn't want to update android for fear that I wouldn't be able to root, as I heard some update went out that prevented ppl from rooting)
-----------------
UPDATE:
I must have THE WORST Karma in the world, as soon as I posted this I stopped being able to see my SD card, and the phone keeps wanting to sync with HTC sync. No option to mount the USB anymore. I'm ready to bash my head and this phone repeatedly into a brick wall (after throwing my notebook off a balcony)
do you have sdk installed.
i had a hell of a time and ended up installing sdk in mydocuments instead of the root C:
again this is just one computer. my windows 7 machine was good from the start.
i haven't tried vista yet.
let me retrace my steps and see if i can help
this is also an option for rooting http://unrevoked.com/
i haven't tried it myself but you can download it to your phone and with a file explorer you can install it.
I've given up. This issue has made just pushed me completely away from Windows. I've realized that practically any USB device plugged in (except my old win mobile device) isn't recognized. Switching to Linux and hopefully a more compatible android experience.
Thanks for all the help!
Sent from my HERO200 using XDA App
My only thought (after having similar problems at work) is that there are still driver issues. I found a program called USBDeview that can be used to remove drivers left behind by other removal methods. It requires admin rights, so if you don't have those, sorry. If you still want to try, the program was a free download found using Google. Remove the drivers, reboot, and give it one more try.

Messed up HTC Driver

Hello Everyone
Yesterday I tried to get my Nexus 7 with adb-Drivers working.
At this point, my HTC-Driver for my IncS was working. it was.
Now the Nexus 7 Driver and HTC Driver are completly messed up after i tried to install the nexus 7 driver. None of them is working. When I connect one of my IncS, Windows will search for Drivers but cancel this with: "No Driver found".
When I go into the Device-Manager, it shows my IncS as Android Phone in Other Devices. (See attached Screenshot)
I tried 1000times removing and reinstalling the HTC-Driver but this didn't help, Windows don't find any driver for this. HTC Sync is also don't recognize any phone, adb either.
Tried to go back with System Restore, but the Driver-Problem is still here.
Please help me, I need this driver working for syncing my phone.
Have a nice day
MrToastbrot
Try a right click on android phone in device manager, choose install driver and guide it manually to folder inside Program Files (x86)\HTC. There you have 2 folders HTC Driver and HTC BMP USB Driver just try with both.
Thanks for your help. But i found it another way:
Go to device manager, choose android phone and then update drivers.
Choose Search on Computer, then Search in a list of installed drivers.
Then goto list all drivers. Goto HTC Corpartion and take MyHTC.
Now its working. That dumb Windows never removed the HTC-Driver, but was too stupid to realise, that it should use this driver for the IncS...
Yes, your Win got stucked searching IncS drivers in Nexus folders cause you confused it with another phone connected. I had problems even with 2 HTC phones (Desire and IncS), so a few times it got stucked while i was trying to downgrade and install BlackRose, and that was a real pain in the ass...
With 2 HTC's I never had problems. It always worked fine with my Wildfire and Incredible S. But the Nexus 7 has messed up everything...
But thanks for your help, my phone is working now (with adb)
HTC Sync setup_1.1.66.0_htc not installing
Hi,
I recently bought a HTC one X, upgraded it to Jelly Bean 4.1.1. I had the connect to PC option in ICS before which now does not exist. The problem is, when i try to install the HTC Sync setup_1.1.66.0_htc, it gives me the error "The files for installation requirement checkandremoveoldhtcdriver could not be found.The installation will now stop.This is probably due to a failed, or cancelled downoad."
I have removed all possible HTC drivers that i found in the computer. I am using a Windows 7 Home premium X86 OS.
Need help! Googled and googled but have not found a solution so far.Called up HTC and they dont have a clue.
vijayendra16 said:
Hi,
I recently bought a HTC one X, upgraded it to Jelly Bean 4.1.1. I had the connect to PC option in ICS before which now does not exist. The problem is, when i try to install the HTC Sync setup_1.1.66.0_htc, it gives me the error "The files for installation requirement checkandremoveoldhtcdriver could not be found.The installation will now stop.This is probably due to a failed, or cancelled downoad."
I have removed all possible HTC drivers that i found in the computer. I am using a Windows 7 Home premium X86 OS.
Need help! Googled and googled but have not found a solution so far.Called up HTC and they dont have a clue.
Click to expand...
Click to collapse
why dont u give it a try in the one x forum as well ..
did u go to device manager (in windows) and delete from there as well ?
vijayendra16 said:
Hi,
I recently bought a HTC one X, upgraded it to Jelly Bean 4.1.1. I had the connect to PC option in ICS before which now does not exist. The problem is, when i try to install the HTC Sync setup_1.1.66.0_htc, it gives me the error "The files for installation requirement checkandremoveoldhtcdriver could not be found.The installation will now stop.This is probably due to a failed, or cancelled downoad."
I have removed all possible HTC drivers that i found in the computer. I am using a Windows 7 Home premium X86 OS.
Need help! Googled and googled but have not found a solution so far.Called up HTC and they dont have a clue.
Click to expand...
Click to collapse
Try to download the latest version of HTC Sync from htc.com.
demonicjas said:
why dont u give it a try in the one x forum as well ..
did u go to device manager (in windows) and delete from there as well ?
Click to expand...
Click to collapse
Device manager does not show anything. Tried that as well. Have posted in One X forum as well. Awaiting reply. Read in another forum that Sync manager has issues installing in Dell Inspiron. I have a Dell Inspiron. Dont know if that is true.
---------- Post added at 05:03 PM ---------- Previous post was at 04:49 PM ----------
nlooooo said:
Try to download the latest version of HTC Sync from htc.com.
Click to expand...
Click to collapse
Tried. Its shows the same version setup_1.1.66.0_htc.exe that i have and trying to install.
The latest one is like 3.2 or something like that.
Latest driver is in my signature d-st links. It's a zip file with latest driver only, no other crap.
Sent from my HTC One S using xda premium
Good to see you got it done
Sent from my HTC Incredible S
nlooooo said:
The latest one is like 3.2 or something like that.
Click to expand...
Click to collapse
Thats HTC Sync that has the version 3.2..HTC sync manager from the HTC website is 1.1.66.0. Even HTC Sync does not work and doesnt recognize my phone.Says no phone connected.
vijayendra16 said:
Thats HTC Sync that has the version 3.2..HTC sync manager from the HTC website is 1.1.66.0. Even HTC Sync does not work and doesnt recognize my phone.Says no phone connected.
Click to expand...
Click to collapse
Well..decided to do a fresh install of my OS. 1st thing i did after the reinstall of OS is to install the HTC driver and Viola! it worked. Able to use all services on HTC now.

[Q] HTC Sync Manager not Recognizing HTC One

Hi guys,
Got a T-Mobile HTC One yesterday and I can't get the thing to be recognized by HTC Sync Manager. I've tried uninstalling it and reinstalling it tons of times, restarting the phone, restarting my laptop. Nothing works. When I plug in the phone, I get a drive that has a link to the HTC website to download Sync Manager, which I've done already. And if I turn off USB debugging, I get a message from HTC Sync Manager that says it's unable to recognise the device because it's locked (which is false).
Are there any sort of drivers that need to be downloaded for the phone? It seems unable to "mount" as a drive like my old Google G2.
Any help would be appreciated guys.
I have a MacBook Pro on 10.8.3.
ez53436 said:
Hi guys,
Got a T-Mobile HTC One yesterday and I can't get the thing to be recognized by HTC Sync Manager. I've tried uninstalling it and reinstalling it tons of times, restarting the phone, restarting my laptop. Nothing works. When I plug in the phone, I get a drive that has a link to the HTC website to download Sync Manager, which I've done already. And if I turn off USB debugging, I get a message from HTC Sync Manager that says it's unable to recognise the device because it's locked (which is false).
Are there any sort of drivers that need to be downloaded for the phone? It seems unable to "mount" as a drive like my old Google G2.
Any help would be appreciated guys.
I have a MacBook Pro on 10.8.3.
Click to expand...
Click to collapse
turn on usb debugging that should do it if not here are the drives if you got a lock screen like swipe or pin code it wont work so make sure the phone is not locked
http://forum.xda-developers.com/showthread.php?t=2191279
Thanks for the reply,
I turned USB debugging back on, still no luck. And unfortunately I'm on a Mac (OS 10.8.3). Those drivers are only for Windows, correct?
try changing the usb cable
ez53436 said:
Thanks for the reply,
I turned USB debugging back on, still no luck. And unfortunately I'm on a Mac (OS 10.8.3). Those drivers are only for Windows, correct?
Click to expand...
Click to collapse
im on mac as well when i plugged my htc in and it told me to get htc Sync Manager, it installed the drivers as it loaded so maybe uninstall Sync Manager plug the phone in see what happens
I tried uninstalling sync manager and trying again but nothing happens. And I don't know how to delete the drivers or install them. I've seen a couple of download links to "mac" drivers for the HTC one, but they actually end up being .exe files. HTC support has pretty much given up and told me to go with a third party sync manager.
Anyone know where I can uninstall or install the drivers? Thanks
Sent from my HTC One using xda app-developers app
bump
anyone able to help?
filetransfer mac/htc android
ez53436 said:
bump
anyone able to help?
Click to expand...
Click to collapse
I had the same issues and ended up using android file transfer for mac..
google "android file transfer mac" and you'll find it.
it's pretty fast and much better than sync manager.. you can leave sync manager installed, i think it's still using the drivers of the installation.
HTC Device Not Recognized Locked
I was having the same problem, and what solved it are the following steps:
1. Go to settings
2. Click on Developer options
3. Uncheck USB debugging (this was recommended in another forum)
4. I also turned Developer options off
5. Plug your phone back in
6. After I performed the previous steps, my computer installed device software, and once that was completed, the HTC Sync Manager recognized my device and allowed me to sync it.
Operating system Windows 7 with an i5 processor
Hope this helps.
ez53436 said:
Hi guys,
Got a T-Mobile HTC One yesterday and I can't get the thing to be recognized by HTC Sync Manager. I've tried uninstalling it and reinstalling it tons of times, restarting the phone, restarting my laptop. Nothing works. When I plug in the phone, I get a drive that has a link to the HTC website to download Sync Manager, which I've done already. And if I turn off USB debugging, I get a message from HTC Sync Manager that says it's unable to recognise the device because it's locked (which is false).
Are there any sort of drivers that need to be downloaded for the phone? It seems unable to "mount" as a drive like my old Google G2.
Any help would be appreciated guys.
I have a MacBook Pro on 10.8.3.
Click to expand...
Click to collapse

[Q] HTC sync issues

Good afternoon,
I've looked through a few threads via the search function but I can't seem to find an answer to this problem. I recently flashed the newest firmware, elemental kernel and viperone 7.0. I can not get HTC sync to recognize the HTC one when its connected to the computer via usb. USB debugging is enabled and I have the lock screen turned off. The computer does recognize the HTC under my computer and I can see the internal storage and interact with it. I am also able to execute commands with adb and fastboot.
Just can't get sync to work for the life of me. I have tried unistalling and reinstalling the HTC drivers and the HTC sync drivers with no change.
Anyone have any ideas?
Thanks
HighDesertTrekker said:
Good afternoon,
I've looked through a few threads via the search function but I can't seem to find an answer to this problem. I recently flashed the newest firmware, elemental kernel and viperone 7.0. I can not get HTC sync to recognize the HTC one when its connected to the computer via usb. USB debugging is enabled and I have the lock screen turned off. The computer does recognize the HTC under my computer and I can see the internal storage and interact with it. I am also able to execute commands with adb and fastboot.
Just can't get sync to work for the life of me. I have tried unistalling and reinstalling the HTC drivers and the HTC sync drivers with no change.
Anyone have any ideas?
Thanks
Click to expand...
Click to collapse
your better off for it
HTC Sync is a horrible app it's totally useless
ever htc recommends uninstalling it and leaving just the driver installed.
what is it your trying to do that involves htc sync ?
I guess I was just looking for an easy way to backup contacts and files. Should I just do a complete backup with twrp or is there an easier solution?
HighDesertTrekker said:
I guess I was just looking for an easy way to backup contacts and files. Should I just do a complete backup with twrp or is there an easier solution?
Click to expand...
Click to collapse
your contacts are easy to export and their kept on the google servers by default. just export to phone storage and copy the file to your PC for safe keeping. I use HTC Backup + Google + SMS backup and restore from the play store. Airdroid also does a nice job of backing things up to your pc.

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