Unable to install Google Authenticator - Nexus 6 Q&A, Help & Troubleshooting

Hey. So I got my Nexus 6 yesterday. I've been using 2-step authentication since it first came out.
When I start the setup to activate the authenticator app, first it told me I have to enable 2-step first. Weird. So I went to my account, turned off 2-step, rebooted the phone, then turned 2-step back on. Now the message I see when I click on my google account to start the process to authorize the authenticator app on my Nexus 6 it says 'please go to accounts.google.com/security to set up' or something along those lines. Help!

pixelsquish said:
Hey. So I got my Nexus 6 yesterday. I've been using 2-step authentication since it first came out.
When I start the setup to activate the authenticator app, first it told me I have to enable 2-step first. Weird. So I went to my account, turned off 2-step, rebooted the phone, then turned 2-step back on. Now the message I see when I click on my google account to start the process to authorize the authenticator app on my Nexus 6 it says 'please go to accounts.google.com/security to set up' or something along those lines. Help!
Click to expand...
Click to collapse
May be turn off two step verification of your account and on your phone too? And sign in first, then turn on two step verification

SAW_JOK3R said:
May be turn off two step verification of your account and on your phone too? And sign in first, then turn on two step verification
Click to expand...
Click to collapse
figured it out. need to go into your 2-step verification settings and select Move To A Different Phone. Google only allows you to have an active Authenticator on one phone at once.

pixelsquish said:
figured it out. need to go into your 2-step verification settings and select Move To A Different Phone. Google only allows you to have an active Authenticator on one phone at once.
Click to expand...
Click to collapse
You might also want to check out Authy. It handles Google 2 Factor as well as Dropbox, etc... and allows multiple devices. I always pull the code for my phone from my nexus 7.

Related

Change Gmail Password?

Generally I change my passwords annually, but I'm wondering how this would affect the sync on my phone. Does this automatically "update" on your phone; i.e. do I even need to change anything on my phone to keep the sync going (along with the paid apps).
I'm probably over-worried about it, but i would like to change my PW but would hate to have to wipe my phone to do it.
Has anyone changed their Gmail password since setting up an Android phone?
If you change your Gmail account password your phone will eventually popup with a sync error message. You'll then be prompted to enter your new password at this point to sync. So, a wipe is not required.
prettyboy85712 said:
If you change your Gmail account password your phone will eventually popup with a sync error message. You'll then be prompted to enter your new password at this point to sync. So, a wipe is not required.
Click to expand...
Click to collapse
Thanks! 10
I get a captia over and over again. No password box. How do I complete this task?
paulpas said:
I get a captia over and over again. No password box. How do I complete this task?
Click to expand...
Click to collapse
I have exactly the same issue. Amazingly, It looks like google didn't implemented a easy feature to this scenario.
For several forums I searched in, I only could find that if I wait an unspecific number of days, eventually!, it will pop up a window to insert a password! Completely unacceptable. I'm very frustrated with this.
paulpas said:
I get a captia over and over again. No password box. How do I complete this task?
Click to expand...
Click to collapse
Sorry, what is a captia?
Sent from my Nexus One using XDA App
How about just remove and re-add gmail in "accounts & sync".
Sent from my Nexus One using XDA App
HTCinToronto said:
How about just remove and re-add gmail in "accounts & sync".
Sent from my Nexus One using XDA App
Click to expand...
Click to collapse
You can't remove your primary google account.
But, if you change your password, within an hour it should popup asking for your new one. It's relatively easy; I've done it a half-dozen times.
If it's rooted then I think wipe cache or davlik resets account.
Sent from my Nexus One using XDA App
If you try to log back into the Android market, it asks you for the new password, and resets this across your phone.
I'm on HTC desire.
I had the same issue with the endless Captcha. There is a solution though.
Go to www .google .com/accounts/DisplayUnlockCaptcha on a PC or a web-browser and unlock the Captcha for your account. You will then be able to login again with username and password on your device.
Hope this helps
*** remove the spaces from the URL

[Q] Logging out of Play Store

Hi,
I was doing a favour for someone who asked me to root their Kindle and install the Play Store.
I did this and I tested it with my own gmail account and everything is working perfect. However, now I want to give them back their tablet, but I can't see where I can remove my account/logout from the Play Store. Obviously, giving them back the tablet with my account logged in is out of the question.
I tried going into Applications and clearing the app's data. I also tried wiping the data in Titanium Backup. Neither worked.
Can anyone help me here?
Thanks.
Do you have 2-Step Verification enabled in your Gmail account? You could try revoking access to the device from your account management page I think.
No, I don't have 2 step verification.
Would it be worth my time to enable it just so this persons Play Store won't log me in? Surely there must be a way I can remove the Play Store, reinstall it, and let them log in?
When I was installing it initially, the steps told me to log in, and then continue with further steps where it upgrades the Play Store to the latest version and does some other stuff. If I could delay those steps, or put them into a shell script to be run from the terminal once this person logged in, then I suppose that would be good too.
Thanks.
Had this problem on a cheap tablet that I got play store on for a friend, add another account (theirs) then you can remove yours
Sent from my GT-P3110 using xda app-developers app
Hi,
Thanks but that doesnt work either. The problem is that the actual "Accounts and Sync" menu isnt in the settings. The only indication I have of my account is in the Play Store app, when you go into Menu and Accounts. Its related to the locked down version of the Kindle OS I think.
It looks like I might have to wipe the whole tablet and put on a custom ROM.
Actually. I think I figured out a way of doing this.
I had my gmail account setup to use the Play Store, and had Gmail synced apparently. Then I added a second account but I hadnt opened the Gmail app yet. When I did, it asked me to setup sync for my second account since it was the first time I'd opened Gmail since I added the 2nd one. This gives a link to the default Android "Accounts & Sync" menu, in the form of a button at the bottom of the app.
I was able to go in there and delete my 2 accounts. So it seems we can get into the Accounts menu through a back door in Gmail!
PS, I tried it again to add the 2 accounts and make sure I could reproduce it, but it just went to my Gmail inbox and showed me my emails for my first account. Then I pressed the drop down menu up the top left of the app and it showed my 2 inboxes. I clicked the 2nd one and it then gave me the sync menu buttons again and I could reproduce it, ie delete both my accounts.
Now if only I could get the menu/nav bar to stay on when I don't unlock it straight away after a reboot, then I'd be done!
How did you you added a second account?
Hi, I'm exactly in this same situation.
eoinzy said:
Actually. I think I figured out a way of doing this.
I had my gmail account setup to use the Play Store, and had Gmail synced apparently. Then I added a second account
Click to expand...
Click to collapse
How did you added a second account?
eoinzy said:
but I hadnt opened the Gmail app yet. When I did, it asked me to setup sync for my second account since it was the first time I'd opened Gmail since I added the 2nd one. This gives a link to the default Android "Accounts & Sync" menu, in the form of a button at the bottom of the app.
I was able to go in there and delete my 2 accounts. So it seems we can get into the Accounts menu through a back door in Gmail!
PS, I tried it again to add the 2 accounts and make sure I could reproduce it, but it just went to my Gmail inbox and showed me my emails for my first account. Then I pressed the drop down menu up the top left of the app and it showed my 2 inboxes. I clicked the 2nd one and it then gave me the sync menu buttons again and I could reproduce it, ie delete both my accounts.
Now if only I could get the menu/nav bar to stay on when I don't unlock it straight away after a reboot, then I'd be done!
Click to expand...
Click to collapse
Did you try the Google account from the settings menu. Tap on Google account then account name then remove. Then add new account.
Sent from my Amazon Kindle Fire2 using xda app-developers app
Possible fix
When I downloaded Google Play onto my fire 10 HD I downloaded 4 apk (Google services framework, Google play services, Google account manager and Google play store)
Once I'd done that I mistakenly logged into Play on the wrong account.
When I went back to the home screen there was a 'Google setting' app icon there.
I tapped that icon and went to 'Google Account - info, security & personalisation', from there if you tap the small arrow at the end of the email address it gives you the option to use another account.
I added the other account and am now able to switch between email accounts.
Hope that helps.
Kas101 said:
When I downloaded Google Play onto my fire 10 HD I downloaded 4 apk (Google services framework, Google play services, Google account manager and Google play store)
Once I'd done that I mistakenly logged into Play on the wrong account.
When I went back to the home screen there was a 'Google setting' app icon there.
I tapped that icon and went to 'Google Account - info, security & personalisation', from there if you tap the small arrow at the end of the email address it gives you the option to use another account.
I added the other account and am now able to switch between email accounts.
Hope that helps.
Click to expand...
Click to collapse
That worked to add an account but i'm still not sure how to delete the other one!
Parafly said:
That worked to add an account but i'm still not sure how to delete the other one!
Click to expand...
Click to collapse
Gmail app - > Settings-> three dots on top right corner "Manage accounts" - you''ll see users and account menu. Done.
Chotkach said:
Gmail app - > Settings-> three dots on top right corner "Manage accounts" - you''ll see users and account menu. Done.
Click to expand...
Click to collapse
It doesn't work for me on 5.6.4.0. It gives me two options, open with Settings or Show mode. Neither would have google account removed.
Log Out of PLaystore Remotely
eoinzy said:
Hi,
I was doing a favour for someone who asked me to root their Kindle and install the Play Store.
I did this and I tested it with my own gmail account and everything is working perfect. However, now I want to give them back their tablet, but I can't see where I can remove my account/logout from the Play Store. Obviously, giving them back the tablet with my account logged in is out of the question.
I tried going into Applications and clearing the app's data. I also tried wiping the data in Titanium Backup. Neither worked.
Can anyone help me here?
Thanks.
Click to expand...
Click to collapse
This is quite easy and a two-minute task:
Open Plyastore on your PC/Laptop
Sign in to the play store using the same Gmail ID you want to remove from any device.
Once signed in Navigate to the setting by clicking on the Gear icon on the upper right corner of the screen.
Here you will find all the devices connected to your account.
Simply click and remove the device.
This will help you to remove the device or logout of the play store remotely.
This is the easiest and most effective way.
As @eoinzy & @Chotkach mentioned (Thank you)
1. Install Gmail app (Don't question it. Just do it)
Sign in.
Go to setting.
Manage account and here you can easily remove Play Store information.

[Q] Google account sync error - "Sync is currently experiencing problems..."

[Q] Google account sync error - "Sync is currently experiencing problems..."
Hi guys,
I'm having issues with my Google account sync.
Google Play Music is causing my account to have a sync error.
I get the error message:
Sync is currently experiencing problems. It will be back shortly.
Click to expand...
Click to collapse
And there is a sync icon with an exclamation point (!) by Google Play Music, when I press into my Google Account in Settings.
It's been like this for a few days now and I feel it's affecting my battery life, as the failed sync re-tries again and again.
Some forums have suggested disabling 2-step verification, removing the Google account and then adding it back, clearing app cache, etc.
I've done it all with no success.
For what it's worth, if I un-check the Google Play Music sync box and run the "Sync Now," sync all, their are no errors and the UI shows a successful sync icon.
I'm not sure what's going on here.
Thanks,
-Donnie
Moto X
4.4.2
Sprint
Try removing your Google account and then add it back. That sometimes fixes it.
Sent from my XT1056 using XDA Premium 4 mobile app
I just came across your post from a Google search and thought I would post my solution. This literally happened to me today out of nowhere(never had a problem before) and it totally stumped and frustrated me to no end. I tried cache reset, factory reset, all that bulls**t and it didn't work.
This is how I finally got sync to work:
>>login into your Google account from a web browser eg: google.com, play.google.com, wherever
>>in the upper right corner go to where it shows your profile info, click on your picture, and click Account
>>on the next screen click Security
>>where it says Account Permissions click View All
>>you have 2 choices: you can revoke access on everything you see or just extra devices. Personally, I had 4 Droid DNA's and 4 Nexus 7's listed from where I've done factory resets or ROM installs and I had to reauthorize my Google account. All I did was revoke access for the ones that said "no activity in the past 60 days". Within seconds Google Play was already auto-updating apps on my phone, I couldn't believe it.
This may not work for you but it's how I got it to work. Good luck.
Google looks to be having issues today so I would bet that's the problem
http://www.androidpolice.com/2014/0...-services-are-experiencing-outages-right-now/
Sent from my xt1060vzwDE

[Q] Contact does not exist?

Just got my Droid Turbo Sunday after having a Moto X 2013. On my Moto X the Owner toggle had my Name and photo from my Google + account info. I've logged into Google + on my new phone but the toggle still says Owner with a blank photo icon. Pressing it takes me to a blank ME profile in people. I have a contact for myself already in my phone, carried over for years from phone to phone via Google and Exchange.
Is there a way to set this up using the Google+ profile or point it to my existing contact? Not a big deal to do so, just curious if I was overlooking something.
Thanks.
nlinecomputers said:
Just got my Droid Turbo Sunday after having a Moto X 2013. On my Moto X the Owner toggle had my Name and photo from my Google + account info. I've logged into Google + on my new phone but the toggle still says Owner with a blank photo icon. Pressing it takes me to a blank ME profile in people. I have a contact for myself already in my phone, carried over for years from phone to phone via Google and Exchange.
Is there a way to set this up using the Google+ profile or point it to my existing contact? Not a big deal to do so, just curious if I was overlooking something.
Thanks.
Click to expand...
Click to collapse
link up google plus and the google photos app and should be golden. May have to do a reboot
the_rooter said:
link up google plus and the google photos app and should be golden. May have to do a reboot
Click to expand...
Click to collapse
???
I don't follow what you mean at all.
nlinecomputers said:
???
I don't follow what you mean at all.
Click to expand...
Click to collapse
on the phone open up google + and the google photos apps and let them load up. normal set up when u download them. Once u reboot the user contact should show up.
Both have been setup from the start. Phone has been rebooted several times.
nlinecomputers said:
Both have been setup from the start. Phone has been rebooted several times.
Click to expand...
Click to collapse
ok go into the google plus app, top right 3 dots click and go to settings. click on your email address under account settings
. click on contacts. Uncheck them both and check them back up.
then go back one page and then go to profile uncheck the views and check it again. reboot. See if that works.
the_rooter said:
ok go into the google plus app, top right 3 dots click and go to settings. click on your email address under account settings
. click on contacts. Uncheck them both and check them back up.
then go back one page and then go to profile uncheck the views and check it again. reboot. See if that works.
Click to expand...
Click to collapse
No Joy. Still says owner.
nlinecomputers said:
No Joy. Still says owner.
Click to expand...
Click to collapse
try unlinking your google account from phone. Reboot device link account back up. Load the google plus app and the google photos app before u do anything else. then reboot once more and see if that works.
the_rooter said:
try unlinking your google account from phone. Reboot device link account back up. Load the google plus app and the google photos app before u do anything else. then reboot once more and see if that works.
Click to expand...
Click to collapse
Still no joy on this.
nlinecomputers said:
Still no joy on this.
Click to expand...
Click to collapse
I know this may sound like the last thing to do but an fdr and once u completed the setup load Google plus and Google photos
the_rooter said:
I know this may sound like the last thing to do but an fdr and once u completed the setup load Google plus and Google photos
Click to expand...
Click to collapse
Not worth it for that minor problem. I'll just setup the me account or leave it blank. Not sure what point it is without full multiuser support.
a FDR does not work. I did a FDR two days ago and it says owner now . Before I did a FDR i had to setup the owner contact manually as it never linked my google plus photo like my S4 did. To setup your Owner photo and info go to people app>touch search (bottom left)>Setup profile

i got locked out of my google account because Google Authenticator

So i was using Pure Nexus rom 7.0 for my nexus 6. And i was using 2 step verification with sms option.
But because i was logging in a lot out of my PC and didn't receive the sms codes sometimes, i decided to try Google Authenticator app. Biggest nightmare of my life.
I disabled the sms option to try make the app the default way for using 2 step verification.
Then a Pure Nexus Nougat 7.1.1 rom came out and i wiped everything, without making a nandroid backup (yes i know, so stupid of me).
When i wanted to logged in to my account it asked for a code from Google Authenticator app which is not installed in my phone so i had no way to log in.
I had to ask from help from Google which is apparently has the worst costumer services i have ever seen. I filled the account recovery form which asks me when i created my google account(like i would ever remember) and then i ask me to provide all the details i can.
This week my 5th request to recovery for the account was rejected. Sadly, i get an auto email from google telling me that they couldn't verify i'm the rightful owner. They asked me for more details, but wont tell what details that could be. i have no idea what can i do to prove then im the owner.
What a disappointment from google that i cant even attach photos to the request and that all they do is to tell me to provide more details with an auto message, with no guidance.
Oh, and btw i posted in the google nexus forum and was told the exact same thing as the auto -reply email.
Anyone here had he's account recovered and can tell what detail to provide?
Isn't there an option to get the authentication code via SMS?
Kiristiba said:
Isn't there an option to get the authentication code via SMS?
Click to expand...
Click to collapse
Yep. I used it more times than I want to count, in trying to resolve OK Google issues on Pure Nexus.
You can still choose to obtain SMS with verification code which will be automagically pasted in appropriate field.
Just look around your UI before lashing out.
i have one Nexus 6 with NBD91P build which is locked with google account (FRP),
i tried almost everything in order to bypass it, but nothing worked for me till now,
dirty-c0w exploit doesn't work also,
any ideas ?
mirosaw2 said:
i have one Nexus 6 with NBD91P build which is locked with google account (FRP),
i tried almost everything in order to bypass it, but nothing worked for me till now,
dirty-c0w exploit doesn't work also,
any ideas ?
Click to expand...
Click to collapse
Yeah. Get ahold of the account owner. There are some tut around on how to get past it, You will need an otg flash drive to do it. I know it works as I had to do it to a few devices this weekend and it worked on all of them without fail. Completely bypassed all security.
Lawstorant said:
You can still choose to obtain SMS with verification code which will be automagically pasted in appropriate field.
Just look around your UI before lashing out.
Click to expand...
Click to collapse
Kiristiba said:
Isn't there an option to get the authentication code via SMS?
Click to expand...
Click to collapse
As i mentonied i canceled the sms option because i wanted the app authenticator to be the default option
i cant access 2 step verifcation setting because i cant it asks me to relog again to the account and asking the code from the app, so im stuck.
How else can i enabled sms option again?
torecdude said:
As i mentonied i canceled the sms option because i wanted the app authenticator to be the default option
i cant access 2 step verifcation setting because i cant it asks me to relog again to the account and asking the code from the app, so im stuck.
How else can i enabled sms option again?
Click to expand...
Click to collapse
There should be a link that says something like "Having trouble?" below the field where you would enter the authenticator code. Tap that and you will get a list of options, one of which is to verify via text message.
Getting such a text does not change defaults.
Strephon Alkhalikoi said:
There should be a link that says something like "Having trouble?" below the field where you would enter the authenticator code. Tap that and you will get a list of options, one of which is to verify via text message.
Getting such a text does not change defaults.
Click to expand...
Click to collapse
I get a message saying "problems with your code?" When trying to add a google account to my phone. When i press it i get the Google authentication app or contact google with recovery option which i tried many times. No sms option
Here are the option i get
Just to cover one more possibility that you haven't mentioned, did you not print the 10 authentication codes that you can use for exactly your situation?
Failing that, maybe zelendel can give you some advice on the procedure he mentioned above?
Edit: on rereading the thread, maybe I'm getting confused because mirosaw2 has posted a question which seems to be related to his device, not his account, and therefore (if I'm correct) should not have been posted in this thread because it's a different question and zelendel's answer doesn't apply to the OP's problem.
Here is the link to the tut that I used. It worked across a few devices.
https://www.progeeksblog.com/latest-video-tutorial-google-frp-bypass/
dahawthorne said:
Just to cover one more possibility that you haven't mentioned, did you not print the 10 authentication codes that you can use for exactly your situation?
Click to expand...
Click to collapse
There are two different discussions going on. However, you are correct in that he should have the emergency codes. If he doesn't, he should be able to get them easily enough.
torecdude said:
Here are the option i get
Click to expand...
Click to collapse
well it looks like you'll just have to contact google and let them help you.
@Strephon Alkhalikoi
"he should be able to get them easily enough"
But if he hasn't got access to his account, and Google are playing hardball, how can he get the codes now?
By signing in on his PC. Unless he didn't click the box near where it says "Don't ask again on this computer" on the Google sign-in screen, he won't need an authentication code to access his account. Other devices and services requiring access to Google still need to go through the authenticator.
Maybe I'm misunderstanding the problem. I understand that the OP doesn't have access to his Google account at all, therefore he can't validate his phone, but also can't sign into Google on his PC. Maybe he can clarify that for me?
zelendel said:
Here is the link to the tut that I used. It worked across a few devices.
https://www.progeeksblog.com/latest-video-tutorial-google-frp-bypass/
Click to expand...
Click to collapse
This doesn't work on stock Android.
Lawstorant said:
This doesn't work on stock Android.
Click to expand...
Click to collapse
To that to the 4 nexus devices I had to do it this weekend to bypass FRP as well as a couple of Galaxy devices.
dahawthorne said:
Maybe I'm misunderstanding the problem. I understand that the OP doesn't have access to his Google account at all, therefore he can't validate his phone, but also can't sign into Google on his PC. Maybe he can clarify that for me?
Click to expand...
Click to collapse
He set up the Google Authenticator on his N6 because of his frequently accessing his Google account on the PC. Apparently he disabled SMS retrieval in his account, and then wiped his device. Now when he tries to activate the account on the N6 he can't because the account requires an authentication token. Google cannot verify that he is who he says he is and thus will not give him a code.
Unless he set up his PC to automatically authenticate his account upon login, he won't be able to authenticate his account. That means he's locked out of everything and will have to make a new account. He'll also have to find a way to bypass FRP on the N6, as he'll get locked out trying to activate.

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